Departure was on time and arrived early. Second meal in business class could have been later; did not need to be woken up just yet and would have preferred more of a breakfast closer to arrival.
Ưu: "The service was outstanding! All of the flight attendants were amazing!"
Ưu: "Crew was super nice and the food was good (for plane food)! Really appreciated that they had snacks and chocolate on hand for hungry passengers throughout the flight. A 17 hour plane ride is never the best, but Singapore Air made it as pleasant as possible. Also, we booked on Kayak and was routed through a third party vendor JustFly, which I was a little worried about - but our booking went off without a hitch."
Ưu: "The boarding process was easy and straightforward, the seats were comfortable and had individual entertainment screens, the crew was very polite and helpful. For meals, everyone was given a printed menu at the start of the flight so that meal options could be easily made."
Khuyết điểm: "My only complaint is that I would have liked to see more frequent offers for water refills during the flight, since water cups are so small and staying well hydrated on flights is difficult but essential."
Ưu: "SQ always has the best looking flight attendants"
Ưu: "Amazing staff and service!"
Khuyết điểm: "None!"
Khuyết điểm: "We missed the smile and quality service liked before. Food quality is just okay. Timeliness for departure/arrival was excellent."
Ưu: "Serve customers with a smile"
Khuyết điểm: "Better tasting meal packages served at economy cabin"
Ưu: "Crew, food, time all great."
Khuyết điểm: "WiFi did not work. Flight data unavailable."
Ưu: "Crew were great. Flight was not full."
Khuyết điểm: "Plane was a bit dated and the entertainment system not as good as the newer plane as choices are lesser."
Khuyết điểm: "Satisfied service friendly staff overall satisfied."
Ưu: "The crew was amazing. The seat were uncomfortable"
Khuyết điểm: "Very cramped. Worst leg of the journey"
Khuyết điểm: "Aircrew took my carry on away while I was waiting to board saying it was too large; left me without the essential items I wanted during the 19.5 hours in the air and two plane changes. Other people were allowed to keep carry ons bigger than mine so I don't understand why they did this."
Khuyết điểm: "Excellent service"
Ưu: "Friendly staff Good customer service"
Khuyết điểm: "There was nothing i dislike"
Ưu: "The plane was new. The in flight entertainment system was good, although I never got to experience it fully because the Flight attendant kept switching it off, as I had paid extra (an arm and a leg) for a “bulkhead seat”"
Khuyết điểm: "The service was beyond awful! The Flight Attendants had a “could care less” attitude. I had special ordered a meal, and they gave me the wrong one. I did not want to make a big deal, so I just ate it. Then they did not offer any beverages when the meal came! I literally had to beg them to make me their famous “Singapore sling”. Shocking really!!. When I had my coffee, my request for cream and sugar went ignored THREE times. Finally they grudgingly gave me only cream, rendering my coffee undrinkable. .....And the list goes on. Never ever will I travel on this horrid airline again!"
Ưu: "As a frequent flyer, I have found out that the few dollars i spend more on SQ is well worth it"
Ưu: "Staff are great and on board service was good. Boarding is always well organised from Changi however it was a full flight and as always half the passengers exceeded their carry on allowance. Rather than addressing this bags were flung everywhere no nowhere within your actual reach during the flight. Very annoying when you are a passenger who does the right thing."
Khuyết điểm: "See above. No in flight entertainment makes you feel like you're flying with the low cost carrier rather than a full service airline."
Ưu: "Very comfortable. best airline I flew on overall and was first time ."
Khuyết điểm: "Charges for extra bag was steep- $150. Location at LAX airport is far. While nice to have many options for meal but did not low-carb so I only ate half my food"
Ưu: "Everything was excellent, and we even arrived 30 minutes earlier than scheduled..... super."
Khuyết điểm: "no problems"
Ưu: "The lunch and dinner menu was excellent"
Khuyết điểm: "more bathrooms."
Ưu: "It’s worth it to pay a bit more for the extra legroom seats."
Ưu: "In flight entertainment systems"
Khuyết điểm: "I had beef with mashed potatoes but I found the beef was quite tough."
Khuyết điểm: "Food , both quality and quantity was poor. Entertainment - world movies did not have many choices for such a long flight"
Ưu: "Amazing service!"
Khuyết điểm: "N/a"
Ưu: "I like everything about Singapore airline service."
Khuyết điểm: "Nil"
Khuyết điểm: "The flights were always late causing us to miss a connection. Also when purchasing the ticket I was not informed of two extra stops that only showed up when I checked in."
Ưu: "Modern aircraft , nice crew"
Ưu: "The ground staff at JFK, especially Jon, were very helpful and friendly. The flight crew was also very friendly."
Ưu: "Excellent service. Good food. Very attentive and responsive flight crew."
Khuyết điểm: "Space was too tight"
Ưu: "AMAZING IN EVERY WAY. PLANES ARE OUTSTANDING SERVICE IS OUTSTANDING INFLIGHT STAFF ARE EXTREMELY POLITE AND FRIENDLY AND ELEGANT!:)) AIRPORT IS SUPERB THIS IS MY FAVORITE AIRLINE!"
Khuyết điểm: "THE WEBSITE LISTS PRICES IN SINGAPORE DOLLARS AND IT IS ONLY IN THE FINAL STAGES OF A BOOKING IS ONE TOLD WHAT THE US $ PRICE IS. THIS NEEDS TO CHANGE. WHEN YOU CALL SINGAPORE AIRLINES THERE ARE VERY LONG WAIT TIMES."
Ưu: "Crew very good as was entertainments system"
Khuyết điểm: "You cannot disguise the age of the 777, 30 year old design. Noisy and basic compared to 380, 350."
Khuyết điểm: "My Vegan meal was terrible."
Ưu: "the crews were very polite and very helpful"
Khuyết điểm: "Need to be able to upgrade with Krisflyer Miles"
Ưu: "Staff was the best, always smiling and going beyond expectations to assure you enjoy your flight and I certainly did. Take off was a breeze. Landing a little bumpy but nothing to cry about. I will fly Singapore whenever possible from now on."
Khuyết điểm: "There was nothing that I didn't like."
Ưu: "Very nice crew."
Khuyết điểm: "Why are the slippers/socks not distributed before take off or already in the seat pocket? Why is the food order taken after take of and not before? Why does singapore airline have old seats I new planes? What happened to the earlier leader? Friendly staff alone does not make the deal. And given ticket prices SQ is not attractive any more for me."
Ưu: "Attention to detail, good leg room, entertainment options and a brand new plane"
Khuyết điểm: "None"
Ưu: "again, the crew anticipated our needs"
Ưu: "Good seats, personal TV with movies and good shows. They gave us socks, blamkets, pillows headphones, etc."
Khuyết điểm: "The crew was chronically rude to me. They would skip me when handing out beverages to everyone. I was lied to and passed down the beaurocracy over issues with my Stopover Holiday packages. They lost my bags. In Hong kong, I was told the designated smoking area in the terminal was close and the steward encouraged me to go...I almost missed the flight even though I didn't even make it to where she directed me. It was not close, she was a liar. They lost my bags. They kept calling me sir despite my corrections and obvious female anatomy. They had no remorse or apologies for their errors"
Ưu: "My luggage was lost, due to an error of another airline. but singapore air took care of it and made sure i got the luggage in Germany - even though it involved bringing it to me to remote location 2.5 hour drive from frankfurt. free of charge. Thanks Singapore airlines!"
Ưu: "Great food and plenty of movies. Friendly crew"
Khuyết điểm: "I have no complaint"
Khuyết điểm: "the gates the time intervals and the connections..."
Ưu: "Movie selection, very helpful crew and good quality food."
Khuyết điểm: "Nothing!"
Ưu: "Service, food and staff were great."
Khuyết điểm: "Aircraft was dated and in desperate need of a refurb"
Khuyết điểm: "Sydney to Singapore flight was a very old flight, uncomfortable seating and very poor quality entertainment system"
Check my previous comments mistakenly attached to my DCA>JFK flight (yes, I’m tired)
The flight was delayed by over seven hours. At the beginning it was 2345 to 0400. Then 0600. When we were on the aircraft it was delayed to 0700. No explanation given. No food supplied. All of that when most of the terminal was closed. If I knew in advanced I would have taken an hotel. As if it wasn’t enough, the video system onboard the flight got stuck so no entertainment either. Luckily I was tired enough to sleep half way.
All was well on this flight.
Khuyết điểm: "Nothing. Perfect flight."
Khuyết điểm: "We always board with Sky Priority but the agent took us off the line until Comfort Plus boarded. It was embarrassing to my husband and myself."
Khuyết điểm: "Flight was a little late."
Ưu: "The check in process was smooth and the flight crew were pleasant"
Khuyết điểm: "some of the TSA crew were rude/seemed to be doing a lazy job with helping load items on the belt"
Ưu: "Matt was great. I had an exit row so it was comfortable."
Khuyết điểm: "Deplaning takes FOREVER"
Khuyết điểm: "Plane had to divert from Salt-Lake City due to a storm. My son 17 years old traveling alone once in Salt-Lake City should have been given priority for an overnight stay instead of sleeping on an airport bench! Dinner + Breakfast vouchers would also have been nice compared to the 15$ food voucher..."
Khuyết điểm: "Can't tell how the flight was because missed connecting flight from LAX to SJC because Westjet from YYZ to LAX had a mechanical issue. They end up replacing a tire which caused a 1.5 hr flight delay"
Ưu: "Our flight crew were great. Pilots were great too."
Khuyết điểm: "I missed my connection due to weather in Minneapolis. Was diverted into Milwaukee, but nope we are diverted to Chicago, but wait no we go to Milwaukee. Deboard into a close gate area. Rest rooms were closed. Then once refueling is done get back on and make Minneapolis at 12:15 am. Connection missed"
Khuyết điểm: "Got to final destination, baggage was discovered to be lost somewhere between Dallas and Bahrain"
Ưu: "Quick flight"
Khuyết điểm: "I wish there was a way to access the delta movies in small planes that don’t have seat back entertainment"
Ưu: "This had one of the best attendants I have encountered. She was extra friendly and made us feel good."
Ưu: "On time flight, bag made it, great price, can’t complain."
Khuyết điểm: "Seat pretty tight for an average size adult man. No inflight phone charger."
Ưu: "It was a brand new 737-900 with legroom, atmospheric lighting, very quiet engines, and LEGROOM in coach. The flight crew was top-notch as well."
Khuyết điểm: "Nothing. Delta did very well with this one."
Ưu: "Seats were comfortable. On time. Entertainment was outstanding. Made the trip “fly” by!!"
Khuyết điểm: "Nothing."
Ưu: "Very friendly cabin crew. Comfortable and food was good and drinks and water was plentiful. I would highly recommend Delta for transatlantic flights,compared to so called 4* airline Aer Lingus, then Delta are a 6* in comparison"
Khuyết điểm: "The flight crew were great"
Ưu: "Service; security gate in NY close to departure gate."
Khuyết điểm: "Arrival Gate in San Jose far from exit."
Ưu: "Great flight attendants and crew, 30 min early!!"
Khuyết điểm: "Nothing"
Ưu: "Staff was friendly."
Khuyết điểm: "During boarding, the sign wasn’t updated after Zone 1. I was watching the board from a distance while on the phone, waiting for Zone 4 to come up. Fortunately, I heard them say “final boarding” over the intercom; otherwise I could have missed my flight."
Ưu: "The Delta desk attendant at CVG was unable to come up with another flight to get me from CVG to Colorado Springs on 6/13. There is nothing to like."
Khuyết điểm: "See comments above."
Ưu: "Ease of check in and friendly people"
Khuyết điểm: "Marta"
Khuyết điểm: "I began asking for my wheelchair escort the minute I got off the plane. I was assured in Houston they would be there when I got to Detroit. They were not. The request was clearly spelled out on my boarding pass along with my personal oxygen equipment information. I kept asking different staff and they would call for me then say somebody would be there. I waited for an entire hour and only when I started to cry did somebody do something. It was terribly stressful."
Ưu: "No lines at the baggage drop off. No lines at TSA. Efficient and organized boarding. Seat area was clean. No delay, friendly energetic flight attendants."
Khuyết điểm: "Lots of turbulence on the last 20 minutes of the flight. Captain had warned us. Nothing they can control though."
Khuyết điểm: "They said it was late because of a tire issue that was fixed in Salt Lake causing a late departure on a round trip SLC-Burbank. It arrived back to Salt Lake late causing the Dallas flight to leave late. I got a message at 6:24 pm regarding the late departure for the 8:15 pm flight to Dallas. They knew this info hours before. It should have been communicated sooner"
Ưu: "Flight was on time with enough connection time to board with zero issues"
Khuyết điểm: "No problems on this trip"
Ưu: "The service was exelente"
Khuyết điểm: "Overall the flight was good. It would be nice to see if we are Lincoln and Wi-Fi and the greatest selection of movies to its offerings."
Ưu: "Jamaica security and boarding, despite a crowded airport and gate, was very quick. Appeared chaotic but was friendly and efficient. Boarding was orderly and efficient. Flight was smooth, seats luxurious (comfort+ aisle and window seats with an empty center!). Arrival into ATL half an hour early."
Khuyết điểm: "Only one offer of beverage on 3 hr. flight. "Food" at dinner time was chips or crackers. Arriving 1/2 hour early we sat on tarmac for 50 minutes before reaching gate. 20+ minute walk to customs, 30 minute line."
Ưu: "The flight was great. The crew was great. The plane was great. I would highly recommend Delta over every other airline for travel within the USA."
Khuyết điểm: "The airport in Minneapolis is ridiculous. If you get a short lay-over, then hope you did your sprint training. I avoid this airport as much as possible. Had no choice with this flight."
Ưu: "They must deliver my missing bag on top most priority."
Khuyết điểm: "All four checked baggages received up to Mumbai. I handed over to domestic jet airways all four bags as per the system at Mumbai. But at the end I received only three baggages at Ahmedabad. I informed jet airways about one missing bag. They have acknowledged it and the missing bag was to arrive at Ahmedabad in the next flight. I am still waiting for the missing bag."
Ưu: "Love the new in-cabin wi-fi, USB charging station, and menu of in-flight entertainment and resources on the individual flatscreens."
Ưu: "The way they treated people, it’s comfortable , the movie"
Khuyết điểm: "Food"
Ưu: "Yet one more trip that reminds me why I refuse to fly any other airline than Delta. (I fly every week for work.) Top-rate LA crew, flights always departs on time, early to destination more than half the time. Comfortable seats, upgraded to Delta Comfort today. Gate agent was friendly, helpful and joking with passengers. Made it seem like we were all going on an adventure. Kudos to Delta all around!!"
Ưu: "Crew was very nice, boarding went smooth and flight was on time... No complaints!"
Ưu: "Rebooked earlier flight home to Atlanta with no issues! Customer service was awesome."
Ưu: "Stewardess named "Mel.""
Khuyết điểm: "Paid for upgraded seat to "Comfort" for both of us. Bank account was charged for both. Got to gate and only one of us was upgraded. Gate agents said there was nothing hey could do, and that I had to call customer service. Nothing, in person. Terrible"
Ưu: "Clean & new plane, some of the stewards were fine, good pilot"
Khuyết điểm: "head of the stewards was nasty with everybody, not polite and passive aggressive. Very poor food selection, even if you paid for it."
Khuyết điểm: "The flight was over 20 minutes early"
Khuyết điểm: "small aisles and space in the seats. me and my wife were seated"
Khuyết điểm: "Delayed flight, mechanical"
Ưu: "We got to board first"
Khuyết điểm: "The seats were uncomfortable, the food was uneddible and we had to wait a very long time for our baggage"
Ưu: "The crew chief"
Khuyết điểm: "Water not to top; towel holder broken. 20 minutes for wheel chair to arrive"
Ưu: "Plenty of complimentary drinks and snacks. Even complimentary Earbud Style HEAD-SETS !"
Ưu: "Planes were nice and updated, screens, wi-fi, easy to board, on time! FA were nice and friendly. Delta terminal at Mia was easier to navigate than AA. Liked that they didn't charge for middle seat towards the front. I feel claustrophobic in the back but hate paying extra for seats up front. A long time AA Gold Member, looking forward to more Delta flights."