Departure was on time and arrived early. Second meal in business class could have been later; did not need to be woken up just yet and would have preferred more of a breakfast closer to arrival.
Food could have been better. Entertainment was the same during both June and July. It could have been changed.
Ưu: "The service was outstanding! All of the flight attendants were amazing!"
Ưu: "Crew was super nice and the food was good (for plane food)! Really appreciated that they had snacks and chocolate on hand for hungry passengers throughout the flight. A 17 hour plane ride is never the best, but Singapore Air made it as pleasant as possible. Also, we booked on Kayak and was routed through a third party vendor JustFly, which I was a little worried about - but our booking went off without a hitch."
Ưu: "The boarding process was easy and straightforward, the seats were comfortable and had individual entertainment screens, the crew was very polite and helpful. For meals, everyone was given a printed menu at the start of the flight so that meal options could be easily made."
Khuyết điểm: "My only complaint is that I would have liked to see more frequent offers for water refills during the flight, since water cups are so small and staying well hydrated on flights is difficult but essential."
Ưu: "SQ always has the best looking flight attendants"
Ưu: "Amazing staff and service!"
Khuyết điểm: "None!"
Khuyết điểm: "We missed the smile and quality service liked before. Food quality is just okay. Timeliness for departure/arrival was excellent."
Ưu: "Serve customers with a smile"
Khuyết điểm: "Better tasting meal packages served at economy cabin"
Ưu: "Crew, food, time all great."
Khuyết điểm: "WiFi did not work. Flight data unavailable."
Ưu: "Crew were great. Flight was not full."
Khuyết điểm: "Plane was a bit dated and the entertainment system not as good as the newer plane as choices are lesser."
Khuyết điểm: "Satisfied service friendly staff overall satisfied."
Ưu: "The crew was amazing. The seat were uncomfortable"
Khuyết điểm: "Very cramped. Worst leg of the journey"
Khuyết điểm: "Aircrew took my carry on away while I was waiting to board saying it was too large; left me without the essential items I wanted during the 19.5 hours in the air and two plane changes. Other people were allowed to keep carry ons bigger than mine so I don't understand why they did this."
Khuyết điểm: "Excellent service"
Ưu: "Friendly staff Good customer service"
Khuyết điểm: "There was nothing i dislike"
Ưu: "The plane was new. The in flight entertainment system was good, although I never got to experience it fully because the Flight attendant kept switching it off, as I had paid extra (an arm and a leg) for a “bulkhead seat”"
Khuyết điểm: "The service was beyond awful! The Flight Attendants had a “could care less” attitude. I had special ordered a meal, and they gave me the wrong one. I did not want to make a big deal, so I just ate it. Then they did not offer any beverages when the meal came! I literally had to beg them to make me their famous “Singapore sling”. Shocking really!!. When I had my coffee, my request for cream and sugar went ignored THREE times. Finally they grudgingly gave me only cream, rendering my coffee undrinkable. .....And the list goes on. Never ever will I travel on this horrid airline again!"
Ưu: "As a frequent flyer, I have found out that the few dollars i spend more on SQ is well worth it"
Ưu: "Staff are great and on board service was good. Boarding is always well organised from Changi however it was a full flight and as always half the passengers exceeded their carry on allowance. Rather than addressing this bags were flung everywhere no nowhere within your actual reach during the flight. Very annoying when you are a passenger who does the right thing."
Khuyết điểm: "See above. No in flight entertainment makes you feel like you're flying with the low cost carrier rather than a full service airline."
Ưu: "Very comfortable. best airline I flew on overall and was first time ."
Khuyết điểm: "Charges for extra bag was steep- $150. Location at LAX airport is far. While nice to have many options for meal but did not low-carb so I only ate half my food"
Ưu: "Everything was excellent, and we even arrived 30 minutes earlier than scheduled..... super."
Khuyết điểm: "no problems"
Ưu: "The lunch and dinner menu was excellent"
Khuyết điểm: "more bathrooms."
Ưu: "It’s worth it to pay a bit more for the extra legroom seats."
Ưu: "In flight entertainment systems"
Khuyết điểm: "I had beef with mashed potatoes but I found the beef was quite tough."
Khuyết điểm: "Food , both quality and quantity was poor. Entertainment - world movies did not have many choices for such a long flight"
Ưu: "Amazing service!"
Khuyết điểm: "N/a"
Ưu: "I like everything about Singapore airline service."
Khuyết điểm: "Nil"
Khuyết điểm: "The flights were always late causing us to miss a connection. Also when purchasing the ticket I was not informed of two extra stops that only showed up when I checked in."
Ưu: "Modern aircraft , nice crew"
Ưu: "The ground staff at JFK, especially Jon, were very helpful and friendly. The flight crew was also very friendly."
Ưu: "Excellent service. Good food. Very attentive and responsive flight crew."
Khuyết điểm: "Space was too tight"
Ưu: "AMAZING IN EVERY WAY. PLANES ARE OUTSTANDING SERVICE IS OUTSTANDING INFLIGHT STAFF ARE EXTREMELY POLITE AND FRIENDLY AND ELEGANT!:)) AIRPORT IS SUPERB THIS IS MY FAVORITE AIRLINE!"
Khuyết điểm: "THE WEBSITE LISTS PRICES IN SINGAPORE DOLLARS AND IT IS ONLY IN THE FINAL STAGES OF A BOOKING IS ONE TOLD WHAT THE US $ PRICE IS. THIS NEEDS TO CHANGE. WHEN YOU CALL SINGAPORE AIRLINES THERE ARE VERY LONG WAIT TIMES."
Ưu: "Crew very good as was entertainments system"
Khuyết điểm: "You cannot disguise the age of the 777, 30 year old design. Noisy and basic compared to 380, 350."
Khuyết điểm: "My Vegan meal was terrible."
Ưu: "the crews were very polite and very helpful"
Khuyết điểm: "Need to be able to upgrade with Krisflyer Miles"
Ưu: "Staff was the best, always smiling and going beyond expectations to assure you enjoy your flight and I certainly did. Take off was a breeze. Landing a little bumpy but nothing to cry about. I will fly Singapore whenever possible from now on."
Khuyết điểm: "There was nothing that I didn't like."
Ưu: "Very nice crew."
Khuyết điểm: "Why are the slippers/socks not distributed before take off or already in the seat pocket? Why is the food order taken after take of and not before? Why does singapore airline have old seats I new planes? What happened to the earlier leader? Friendly staff alone does not make the deal. And given ticket prices SQ is not attractive any more for me."
Ưu: "Attention to detail, good leg room, entertainment options and a brand new plane"
Khuyết điểm: "None"
Ưu: "again, the crew anticipated our needs"
Ưu: "Good seats, personal TV with movies and good shows. They gave us socks, blamkets, pillows headphones, etc."
Khuyết điểm: "The crew was chronically rude to me. They would skip me when handing out beverages to everyone. I was lied to and passed down the beaurocracy over issues with my Stopover Holiday packages. They lost my bags. In Hong kong, I was told the designated smoking area in the terminal was close and the steward encouraged me to go...I almost missed the flight even though I didn't even make it to where she directed me. It was not close, she was a liar. They lost my bags. They kept calling me sir despite my corrections and obvious female anatomy. They had no remorse or apologies for their errors"
Ưu: "My luggage was lost, due to an error of another airline. but singapore air took care of it and made sure i got the luggage in Germany - even though it involved bringing it to me to remote location 2.5 hour drive from frankfurt. free of charge. Thanks Singapore airlines!"
Ưu: "Great food and plenty of movies. Friendly crew"
Khuyết điểm: "I have no complaint"
Khuyết điểm: "the gates the time intervals and the connections..."
Ưu: "Movie selection, very helpful crew and good quality food."
Khuyết điểm: "Nothing!"
Ưu: "Service, food and staff were great."
Khuyết điểm: "Aircraft was dated and in desperate need of a refurb"