Never even got on the plane . Kayak and Japan airline poor customer service . Had boarding issues due to a layover restriction in Japan. Was notified less the 24hrs prior to departure time … worst worst
Most of my selected seats were changed to seats I did not want.
The airline wanted to charge me an additional $108.00 to check my second bag despite their policy stating that the first two checked bags are free. In order to not miss my flight, I had to leave one bag. Thankfully, I had enough room in my other bag and carry on to accommodate all my things.
It was very frustrating experience with Kayak and Japan Airlines. Chatdeal with Kayak has handled the issue in a very unprofessional manner. I had booked japan airlines from San Diego to Bengaluru via narita on Nov 21. While at San Diego airport , I came to know that japan airlines flight from Narita to Bengaluru was cancelled 2 months ago. The airlines asked me to check with Kayak as they were the primary ticket issuer. Now the issue begins from here : Chatdeal in association with Kayak was my primary ticket issuer. Firstly the customer support number that they had issued was of no use as it would always ask me to connect to representative via chat. So I went over chat over. Now in the chat, the representative were very slow in responding. They took almost 30 min for 1 response. All this while I was at San Diego airport having nowhere to go. Finally after hours of discussion, they said that this matter will be taken care by CHANGE section of chatdeal and they would require 24 hrs to come back. I objected as I was in San Diego airport with nowhere else to go. I decided to book a flight myself at 2.5 times to original cost. Finally I agreed and waited for 24hrs. But they never got back. After couple of days and after multiple attempts to get response over mail, finally they responded just to wait for some more days and its Still on going after 1.5 months. This was one of the worst case of professionalism
Ưu: "Professional and friendly crew"
Khuyết điểm: "Food quality from Jakarta is bad"
Khuyết điểm: "I didnt get bulk head seats that are near the restroom for my disabled father. He had a terrible flight"
Ưu: "Seat super comfy"
Khuyết điểm: "All okay"
Ưu: "JAL services on the plane is great. Food is much better than other companies. Ice Cream after dinner is great. Flight attendants are polite and nicer than other companies. Interior of the airplane was newer and comfortable."
Khuyết điểm: "N/A"
Ưu: "crew was professional, attentive and polite"
Ưu: "The food the service and flight was great"
Ưu: "I loved the Haagen daz ice cream. Loved that they have USB ports."
Khuyết điểm: "Portions of food is small. Entertainment selection could be better organized; ie comedy tv shows, drama tv shows, Japanese tv shows."
Ưu: "Kind people, quality service. Very helpful. On time."
Khuyết điểm: "Had trouble hearing instructions from flight crew since volume of the speakers was low."
Ưu: "The window shades were so cool. Seat was small but fairly comfortable and I like the foot rest."
Khuyết điểm: "No vegetarian options on the main meal menu"
Ưu: "Great service. Food drink and inflight entertainment"
Ưu: "This flight was part of a longer trip - I flew from Hartford, CT, USA on a different airline and connected to Japan Airlines in Chicago. I flew Chicago to Tokyo in JAL and then from Tokyo to Manila again on JAL. The service on first leg was very good and friendly of my JAL flights, food was good, seat was comfortable. Then on my second flight from Tokyo to Manila I was shocked but thrilled that I had been given an upgrade to first class. The whole experience was outstanding! The seat was incredibly comfortable and the food was phenomenal. The only problem, not that you could call it a problem, was that I was so comfortable with my fluffy pillow and fully reclining seat that I couldn’t stay awake to finish my movie! Thank you!"
Khuyết điểm: "Not applicable"
Ưu: "While many other airlines are cutting down on their service quality and amount of food on their flights, Japan Airlines has done the reverse: offer excellent food and great service at every tier, including economy. We took a flight from NY to Tokyo and felt like it was one of the best long haul flights we have taken."
Ưu: "Food was acceptable. Stewardess very helpful"
Khuyết điểm: "On a long flight it is good to have a good movie. Selection very bad. Seats r not comfortable seat turns into bed but lower part is too low. Poor design. Food not very good"
Ưu: "Liked creative approaches with the meals, with new/different menu - some room for improvements but generally good Loved the movie selection"
Khuyết điểm: "Found the seats hard and uncomfortable after a few hours although the leg space was more generous in economy than United/ANA"
Ưu: "JAL is hands above any of the American airlines....so polite, helpful, diligent and graceful. Food much better as well, and newer planes."
Ưu: "good flight"
Khuyết điểm: "food is ok"
Ưu: "Was spacious due to flight being in the middle of the week and tasty food."
Khuyết điểm: "Wish there were food. Was hungry after long flight."
Ưu: "Hostesses were very nice. Lot's of room in aisles."
Khuyết điểm: "Food was okay. Not a great choice of movies."
Ưu: "Seat spacing good for economy food was good"
Khuyết điểm: "Movie Selection"
Ưu: "Very nice airplane with new technology"
Khuyết điểm: "Nothing"
Ưu: "Excellent customer service"
Ưu: "Movie choices"
Khuyết điểm: "Too small, too hot. Not enough air conditioning. China air was better. Only one meal choice. No choice for vegetarians or allergies. Didn't warn about the rain, stairs were slippery"
Ưu: "Service was polite and efficient"
Khuyết điểm: "Vegetarian food very difficult to book on JAL. Unlike most other major airlines they don't offer a vegetarian option routinely on their menus. Both I and another passenger who flew JAL the weekend before found the vegetarian food poor - very bland and too salty. The exact same menu all four times we flew. A pity as the rest of the service wa excellent. If JAL wishes to attract more international customers it would be a good idea for it to broaden its global perspective and provide better vegetarian options. I know others who've had similar concerns about other types of special meal."
Ưu: "The service Japan Airlines gives is always the best service possible.They treat you like they need you and not the other way around.I will fly with them again."
Khuyết điểm: "Never make it on flight because the connection flight so messed up. Need to purchase new ticket with different airline finally."
Ưu: "Boarding was orderly and crew was nice and polite."
Khuyết điểm: "The person in front of me reclined her seat entire fought crushing my knees and leaving NO legroom, couldn't even use foot rests!"
Ưu: "Good staff service and friendly people. The food was good. The flight was on time."
Khuyết điểm: "The Pilot communicated to the passengers only one time during this 4 1/2 hour flight. The flight attendants were making the announcements for arrival information and timing. Maybe in this culture the Pilot is above speaking to the passengers."
Ưu: "The crew was very pleasant and helpful. Overall it was as good as a 12 hour economy flight can go."
Khuyết điểm: "Unfortunately they ran out of some food by the time they got to us and only had fish left. It was okay, just not my favorite. We were 35 minutes late taking off which contributed with me missing my connecting flight."
Ưu: "The food (Japanese) clearly was a league of its own. Service was prompt, attentive yet discreet."
Khuyết điểm: "Selection of video entertainment could be increased and improved."
Ưu: "The service was excellent and the staff friendly. Service was fast and staff friendly."
Khuyết điểm: "Small leg room."
Ưu: "Service and polite staff."
Khuyết điểm: "Not much space between the seats for my long legs."
Ưu: "Best and consistent service."
Ưu: "The crew on JAL is excellent. They get pleasure out of providing service to the passenger -- I was in business class."
Khuyết điểm: "Business class seat on 787 is awful. Does not get to flat bed level. Really uncomfortable."
Ưu: "Absolutely loved the flight. The flight staff was among the best I have flown with. In terms of service I could not have asked for any better. The seats were super comfortable with a great entertainment system/large screen. The layout essentially gave you a nearly private suite. The doos service was impeccable. The lavatories spotless, along with those cool Japanese bidets...first one I've seen on a plane. Overall, I loved the experience."
Khuyết điểm: "Remarkably the one issue on this wonderful business class seat was a limited area of storage for small items, most significantly a lack of a pocket for a cell phone by the USB port. Also the armrest didn't rise when the seat was in upright mode."
Ưu: "We boarded quickly and orderly. The crew was very attentive and made sure we all had enough to eat and drink. The food was good, the tea and coffee was good."
Khuyết điểm: "Not a darn thing...."
Ưu: "The ground crew in HKG airport was really helpful."
Khuyết điểm: "I have been flying JAL from HK to Boston numerous times and by far my favourite (over Cathay and don't even need to mention United). However this past trip gave me a new perspective. Given it is a Japanese airline and all, it is normal for them to be Japanese-centric. We had an a-hole sitting in front of us at 51F during our flight to Narita and he was trying hard to argue with us in English, and even told us to move to another seat. When I had the flight attendant (her name is Sako on flight JL736 on Jul 26) over to discuss (in English) she went to the guy in front of us and started apologizing to him. For what??? She then came back to us speaking in Japanese and brushed the issue away. Sorry, no this was not acceptable, even though my fiance was okay with the situation."
Ưu: "Most courteous check in. Boarding was a breeze. Great in flight service and lunch. I always look forward to a flight on JAL."
Ưu: "It was my first time flying to Japan from LA and the experience was great. Yeah my flight was delay by 3 hours for reasons out of their control and I missed my connecting flight but they completely made up for it. The food and drinks were really good along with the service. Plus they booked me on another flight along with a hotel for the night. Awesome service and experience, I would travel with them again."
Khuyết điểm: "I don't have anything to complain about."
Ưu: "The boarding was efficient. Cabin and lavatories were clean."
Khuyết điểm: "The interior seems dated, with old-school channel based entertainment system, unlike the ondemand IFE most Asian airlines are equipped with. Meal service was also very slow - took over 50 minutes to serve the economy cabin. There was no choice of main available.. Main was an array of fish cakes type street snacks. It was edible but not impressive."
Ưu: "I loved flying JAL! I've flown several times between the US and Korea, and this was the best trip I've taken thus far! It was comfortable, the plane was awesome with high ceilings and it actually felt quite spacious. The entertainment was also perfect with tons of stuff to choose from. The best part, though, was their exemplary customer service! I needed to transport cold insulin, so at the gate counter I checked with the gate agent to see if they could refrigerate my insulin since I had a long travel time to my home destination. She promptly found out for me and talked to the flight attendants and told me they would take care of it when I got to my seat. She even checked to see if I needed a special meal or not after I finding out I was diabetic. They were so kind! They even let me refreeze my cold packs in their freezer before landing so I could keep my insulin cold after we landed. It was a huge help and they seemed genuinely concerned for my well being and what I needed. I will now fly JAL whenever I can!"
Ưu: "Almost everything"
Khuyết điểm: "Can't say because I was satisfied w/ my flight"
Ưu: "Very friendly and attentive cabin crew. They were all very helpful and came by repeatedly to ask if we need anything throughout the flight."
Khuyết điểm: "Nothing really not to like."
Ưu: "Great food and beverage service"
Khuyết điểm: "767 plane was obviously an older model... no USB ports"
Ưu: "Crew and service was excellent"
Khuyết điểm: "Seats are not 189 full flat"
I'm reall satisfied with ANA.
The crew are excellent! Always smiling and ready to help when needed! Smooth flying thanks to the pilot. All in all great experience my new favorite airline ❤️
Khuyết điểm: "I hated everything about this 8 hour flight. Going to and coming from Toyko. The seats were EXTREMELY, EXTREMELY uncomfortable. I had to keep adjusting my body because my lower back was in so much pain. I ordered a kosher meal for both my sister and I but they only bought it for her. When I asked where was mine they said they didn’t see my name when I was the one who bought the tickets. It was extremely frustrating. I will never fly on this airline again."
Ưu: "Amazing crew! Great food service!!"
Khuyết điểm: "Cleanliness of tray table"
Ưu: "Seat was broken would not lock in upright position. Seat entertainment screen was also malfunctioning in the on position."
Ưu: "ANA was awesome as usual."
Khuyết điểm: "The flight with United Airlines was horrible. The seats were small... leg room not the best. The flight attendants were terrible. I called 3 times to get headphones and they never came to give me any. The food was dry and we were only fed twice. I’m vegan/vegetarian so there wasn’t any options."
Khuyết điểm: "On time is always nice. Overbooked someone in my seat when boarding. On arrival sat for a while to get into the gate on a flight that was already 90 minutes late"
Ưu: "Crew great but seating not so comfortable"
Khuyết điểm: "Better Seats"
Ưu: "I was surprise that even it was a short 2/3 hour ride there was still food being served. A very nice Japanese breakfast. - smaller plane, bus that picked us up and dropped us off in front of the airport. As we were doing a 12 hour layover, all our check in luggage was taken care of and sent to van"
Khuyết điểm: "At our first checkin from Korea Ana, seems we have to look at a screen for our luggage just to double check that they made it past customs (never had to do that before) - check in was a bit longer compare to yvr their scanner was much smaller so definitely can’t have big carry on"
Khuyết điểm: "12:05 am flight back to Lax is good because you can sleep a little then be awake for a good period of time before and after landing which helps promote getting back to normal sooner. Flight got a little chilly whole is was sleeping but otherwise a very good flight."
Ưu: "Food was good"
Khuyết điểm: "Disappointed with some of flight attendants. ANA used to provide best customer service."
Ưu: "One of the best service! Thank you!"
Khuyết điểm: "Seats are almost impossible to sit comfortably for such a long flight. Not nearly enough legroom."
Ưu: "The food was great. There was a good selection of shows and movies. The stewardesses came around with water and juice often which was really nice. The bathrooms were clean."
Khuyết điểm: "The decent into Japan was pretty steep. It made me feel a bit sick and I never get motion sickness. Hardest decent I've ever had and I travel every 2 years. The ascent was excellent though and the flight in general was perfect."
Ưu: "Service and crew were good, very kind and accommodating!"
Khuyết điểm: "The layover at Narita airport was rather short to do some duty free shopping to bring home to U.S."
Ưu: "The quality of your aircraft. Clean, modern, plenty of leg room. The check in agent in Manila, Arnel (or maybe Armel) was especially helpful and accommodating."
Khuyết điểm: "Pax are advised to show up at least 3 hours before flight. My wife and I showed up 3hrs 45 min before takeoff. There were perhaps 40 to 50 people already in line ahead of us. But no checkin counters were open. The first check-ins began 3 hours prior to take off. By that time the line was backed all the way out into the main corridor. It would be MUCH better for ANA and the customer to begin the checkin process 3.5 to 4hours prior instead of 3."
Khuyết điểm: "Sitting space"
Ưu: "The airline was late in arriving for my translate flight but when I got to the airport in Narita everything was taken care excellent ground service"
Khuyết điểm: "The flight attendants gave me the most beautiful hospitality hope you keep up the good job this was my third time around using ANA"
Ưu: "I like the cup holder ring and the coffee stirrer. Blanket thicker than United’s."
Khuyết điểm: "It really has nothing to do with ANA per say. The check-in counter at LAX was unpredictable. I felt sorry for the elderly Japanese who had to wait for the counter to open"
Ưu: "Staff were friendly from check in to disembark. Food was quite good. Boarded on time and people were accomodating of one another in the entry and exit process."
Khuyết điểm: "I was travelling with my twin 11 yr olds one of whom has limited sight. They normally only allow early boarding of young children, but we need extra time as I have 2 children to organise and my daughters sight dictates that i have to assist her. Other passengers were not impressed. I would like the airlines to take the initiative to have all children boarded early as if we board with everyone else, the aisles will be blocked as my children try to get organised."
Ưu: "Everything went well. ANA customer service wonderful, both at the counter and on the plane. Loved the meals, and fun to watch the available movies and shows at your seat."
Ưu: "The attendants are all courteous and respectful."
Ưu: "Huge plane with nice leg room and space. Attentive attendants with excellent service."
Khuyết điểm: "Didn’t care for the food nor movie choices."
Ưu: "4-5 hours of lights out for sleeping, good selection of movies to make the trip go by quickly. Tasty food selection."
Ưu: "Very good experience with ANA."
Khuyết điểm: "None"
Ưu: "La puntualidad absoluta, la amabilidad de la tripulación y los baños impecables durante las 13 hr de vuelo."
Khuyết điểm: "Creo que la comida podría mejorarse un poco pero es un detalle mínimo"
Khuyết điểm: "Food needs improvement"
Ưu: "Great airline!"
Khuyết điểm: "some of the gates can be long walk"
Ưu: "ANA has done well recently, with top notch offerings of food, flight crew, entertainment, and creature comforts. The food options consistently good (and I do enjoy the small touches like the candy at the end), and they are very friendly!"
Khuyết điểm: "The music... it's catchy... but too catchy and I find myself whistling it for an hour or so after the flight!"
Ưu: "ANA has been running a top notch game recently. NRTcanbea mess particularly if you're transitioning due to security, but ANA does a good job with the passengers, food and flight."
Khuyết điểm: "Would like to listen to ATC"
Ưu: "Comfortable. Excellent service."
Ưu: "Generally the fligt was wonderful."
Khuyết điểm: "Of course I had a correct USB cable for i ad, I can not chage it."
Ưu: "Crew was extraordinary, very conscientious, responsive, and caring to passengers. Boarding was very civilized. Entertainment system equipment worked great, mechanically. Bathroom was respectably more sizable. Thanks to pilot and staff for getting us there safely."
Khuyết điểm: "Economy seat was hard and uncomfortable. Meal tray is quite small. For international flights: Not ANA's responsibility, of course: the level of Hollywood movie artistry these days is so poor. Perhaps ANA could consider selecting more movie classics and proven gems in their flight selection. More classicTV shows could help, also."
Ưu: "ANA is always on time and the crew is always attentive."
Khuyết điểm: "The plane used for this flight was small for me. I am 6-4 and there's not as much leg room as in the larger planes. I always have to order fruit because the meals are only Asian style dishes. I would be happy with a sandwich."
Ưu: "Service and food"
Khuyết điểm: "Seats need more padding -- perhaps an optional pad for some customers. It may be impossible to avoid literal butt hurt on a 14-hour flight, but an additional seat pad probably would have helped. Little Japanese woman next to me had one and I think she was quite comfortable."
Ưu: "Not much to complain about. If the snacks can be provided at the galley freely, that would be perfect."
Khuyết điểm: "Food was a bit salty. Bread was so cold."
Ưu: "The flight attendants were very polite and kind."
Khuyết điểm: "The food was not to my taste. I did enjoy the ice cream though! Perhaps it was very Japanese (which I am not tremendously familiar with), but even the pasta with sauce which I had the impression was going to be more Italian style, seemed odd. I felt like it was supposed to be gourmet, but just came off strange. I was wishing for something more straightforward."
Ưu: "Very pleasant. I upgraded to economy plus so that was a bonus."
Ưu: "Flight was great."
Khuyết điểm: "ANA partnered with United on this leg. Service was not even comparable to ANA. The economy cabin flight crew was detached and unattentive. The elderly man when serving meals just flops or slams your tray on your tray table. The attendants do not even clean the tiolets like the ANA attendants do. Such difference in service. I wish that ANA will notbpartner with United. It sure tarnishes their brand."
Khuyết điểm: "The flight attendent name Yoka asked me what I want to eat??? But She give my food to someone else, and rold me they do not have it anymore."
Ưu: "Great flight. Plenty of leg room in economy section. Attendants polite, helpful and made you feel like you their valued customer. Would fly ANA again when traveling their routes."
Ưu: "On time, comfort, good food, good deal"
Khuyết điểm: "N/a"
Ưu: "A N A Very good, space between chairs is very good, crew very professional and friendly"
Ưu: "Attentive crew"
Khuyết điểm: "Landing was rough and bumpy"
Ưu: "Great star wars vessel. Very attentive staffs and flight attendants."
Ưu: "The service crew are excellent and very polite. Definitely like the new window feature."
Ưu: "Very friendly crew both on the ground and in the air."
Khuyết điểm: "Entertainment options (movies/TV) are rather limited and mostly not to my taste. Entertainment was also the same on the flights there and back, meaning that on the second flight, there was even less choice."
On board free internet did not work
AA did horrible with the checking in. I was late my flight even though I got there 2 hours before my flight. There were bunches of people waiting in the line to check in and only had 2 agents at that time. More than half people in line couldn’t fly that day because the flight always took off before we checked in
The Flights delayed and I missed my fl next flight
The flight attendants were rude, and then our connection got canceled and we were offered nothing in return for missing work because of it.
I did not appreciate that they seemed to enforce their other rules more than passengers keeping their masks on. There was one that blatantly would not keep it on and they said nothing until we were deplaning. It made me very uncomfortable.
Ưu: "The staff was friendly, the available entertainment was good, and the seats were reasonably comfortable."
Khuyết điểm: "Our final connecting flight was late because the plane and the crew had not yet arrived at our airport before we were supposed to start boarding. The airline did not announce this until we were scheduled to start boarding. We had to go to a different gate and wait nearly two more hours for our flight to depart."
Ưu: "Crew was good n seat could have been bigger."
Khuyết điểm: "Landing late to Chicago almost cost me my connection so I was stressed and could not eat due to limited time in between. The airline didn't notify us of being late to Chicago until I was on plane. We were told it was on time. Very disappointing.."
Khuyết điểm: "Sat on tarmac for over 40 min waiting for gate"
Khuyết điểm: "If you fly first class your seat should recline. Ridiculous and the reason I go out of my way to make sure I NEVER fly American. Couldn’t avoid it this time and as always American managed to disappoint."
Ưu: "Crew was nice. Had no problems with my carry on."
Khuyết điểm: "Paying for an assigned seat is ridiculous so my friend and I didn’t sit next to each other."
Ưu: "Arrived alive."
Khuyết điểm: "Literally everything. Plane was super dirty upon boarding amongst other typical AA complaints."
Ưu: "That I took off and landed safely."
Khuyết điểm: "The attitude of the employees."
Ưu: "Food was not too bad and I liked that they had snacks/ beverages out near the bathroom area for people to eat/ drink in the middle of the flight."
Khuyết điểm: "Wish bathroom had been cleaned more frequently. Ran out of toilet paper a few times and floor was wet. My seat was broken so I could not recline back for 17 hours and since the flight was fully booked I was unable to move seats. It made the already long flight even more uncomfortable"
Khuyết điểm: "The wifi didn't work at all"
Ưu: "On time with easy boarding and very helpful staff."
Ưu: "Service and meals."
Khuyết điểm: "Middle seat."
Khuyết điểm: "None"
Ưu: "Good flight overall"
Khuyết điểm: "Late cancellation. We still haven’t departed Dayton."
Ưu: "flight was so on time we got to Miami 50 mins early"
Khuyết điểm: "Terrible rough landing for no reason"
Ưu: "Informed in cell phone about flight delays."
Khuyết điểm: "Delayed flight. I was informed of the three-timed delays. Eventually, the flight met the 2nd one."
Khuyết điểm: "Taxied for 45 minutes. 10 minutes to open the door. Had to walk .5 mile to get to customs. Had express pass because of connecting flight Still had to wait in line with express pass. Then had to transfer to new terminal. Trains out at ohare so buses. Waited another 30 minutes for a bus then 15 bus ride. Missed flight and had to set around for 4 hours for next. Totally unorganized. Not this way in Japan."
Khuyết điểm: "Took off late from Minneapolis only to announce that there was something wrong with the plane, no explanation as to what but that we had to circle to burn off fuel before returning to Minneapolis. Switched to a flight to D.C. with a connection to get to LGA. As soon as we sat down on that flight an announcement was made that we wouldn't make our connecting flight. Got to D.C. and asked to switch to go into Westchester instead of LGA which we were denied. So changed to another connecting flight to LGA that didn't take off on time. Offered nothing for any of the inconveniences. Etc."
Khuyết điểm: "8 hour delay on a 2 hour flight. They would not book us on another airline and could care less that we would miss our flight to Buenos Aires. The desk staff made it worse by being indifferent and called the police instead of listening to passengers. I will not fly again."
Ưu: "Nothing, they’re awful."
Khuyết điểm: "American Airlines failed to provide the service we paid for: a flight that arrived home in the morning, so that we could get to work. We had to use vacation days we did not have to spare."
Khuyết điểm: "When I arrived at the gate, the flight was on time, but no aircraft was at the gate. The gate attendants left at the time we were supposed to Board, then the departure time changed on the board and no announcement was made. Another gate attendant told me that the aircraft was at DYT, but the reason for delay was crew rest. As the delays continued, 3 in all, we were told that the aircraft was at DYT but we were waiting on a crew to be flown in from Charlotte. Not sure how AA messed up their crew rest schedule on domestic regional jet carrier. Either way, a new gate attendant arrived to take over, and continued to tell us we were waiting on crew. Then the story changed to waiting on aircraft and crew. By the time the 3rd change in departure had been made, and we were still waiting on aircraft and cre, AA failed to continue to update the departure and arrival times. Once we boarded around 9:00pm the boarding time still showed 8:10pm. Then we sat on the runway awaiting departure for approx 40 minutes before taking off. Very poor communication And customer service."
Ưu: "Staff was great. choice of food/beverages."
Khuyết điểm: "The people in front of us were having a party all night during the quiet period."
Ưu: "Crew was friendly and provided good service."
Khuyết điểm: "Seats are very small. Boarding process could be improved. Seems some people board out of sequence and it screws up the process of stowing luggage and getting to your assigned seat. These same people bring in large over sized bags that will not fit in the above compartment or underneath the seat. Charging these individuals for these violations would deter them from engaging in this behavior. You might also want to add to your instructions how to disembark the plane, some individuals think their schedule is more important and rush up the isle in front of others who are trying to get their carry on luggage from the overhead compartment. Losers!!"
Ưu: "Crew was nice, biscuits were nice"
Khuyết điểm: "crammed like sardines, if you're over 5'6" You charged extra to get a little more leg room and if the roomier seats are sold, you're out of luck."
Khuyết điểm: "3 hour delay. Old plane."
Ưu: "Short trips so no entertainment is offered so it's n/a"
Khuyết điểm: "Because our first flight was delayed so much, we missed our connecting flight and our rebooked connecting flight (made while on the phone while waiting for several hours on the tarmac) and didn't make it to our final destination until the morning of 6/23 (first flight was 6/21 and was supposed to arrive morning of 6/22). Spent the night in JFK."
Ưu: "Left on time, arrived early, God food, pleasant flight."
Ưu: "Crew was good."
Khuyết điểm: "Boarding is terrible at DCA for commuter flights. You get on a bus packed in like sardines and the stand there for 15 minutes."
Ưu: "The in flight entertainment consoles were nice with a great selection of recent movies, which was nice since the flight was 12 hours. The food was alright but nothing to write home about."
Khuyết điểm: "The seating space was much more cramped than the JAL flight I took over to Japan. It was awkwardly close to your neighbor when getting adjusted with seat belts and such. This would have been OK for a shorter flight but a bit too close for comfort for a 12 hour one."
Ưu: "The flight was early morning so the plane was basically empty. And the flight was short due to short distance and tail winds. Crew is always friendly and helpful."
Khuyết điểm: "Plane seats are EXTREMELY cramped. We were early but had to sit for 15 minutes waiting for the plane in our spot to leave."
Ưu: "Beach pool fishing n company"
Khuyết điểm: "Heat"
Ưu: "Standard flight , however I can't believe what most passengers bring on as cabin baggage !!"
Khuyết điểm: "Evening meal of a turkey sandwich on dry bread was forgettable and considering that they co-share with Qantas , American could learn about providing a decent meal on a long expensive flight"
Ưu: "Polite crew"
Khuyết điểm: "Flight delayed 15 min"
Ưu: "The people were amazing. They were the sweetest people and were so eger to learn. I have never been so neverous. We experienced a place where I need to help the ppl of the island and hopefully make the experience better. Fijians are so generous and amazing I will be back"
Ưu: "The crew was very helpful on the plain. There was a bit more room on the next flight than the one from Dayton to Charlotte"
Khuyết điểm: "The isle was way too narrow People were bumping into me as they went down the isle and I had to carry my cane and carry on bag . I could not understand to pilot when he spoke at all."
Ưu: "Absolutely nothing."
Khuyết điểm: "They moved me to a flight on the other side of the airport departing 10 minutes from when they made the move. Instead of my 38 minute flight to Houston IAH from DFW I spent an hour on my way to Baton Rouge, LA. from there- I was transferred to a different airline w/ a half air layover and spent another hour on my way to Houston. Then I had to find my luggage which was not sent on the flights w/ me. But on the next flight from DFW to Houston. Which arrived before I made it to Houston. Each plane I was on was smaller than the last. And the second plane sounded as though it was about to fall apart. I never received any explanation as to why my original flight was canceled. Nobody offered any vouchers or compensation for the immense inconvenience. I will never fly American /American Eagle again."
Khuyết điểm: "Flight cancel, next day 5 gate changes and 5 delays, got home 23 hours late. Some suggest that once you r having a bad experience the airline does not work that hard to make it better, priority given to keeping the other passengers happy."
Ưu: "Everyone so helpful and friendly"
Khuyết điểm: "Everything was perfect"
There was no food or entertainment but there is no n/a option
Ưu: "Flight convenients"
Khuyết điểm: "Small plane .. I’m a y’all person.. warning when booking ticket"
Ưu: "I especially like the agent at the United Lounge in Denver who changed my flight to one that left 3 hours before my original flight. Also, she arranged for my checked bag from Dayton, OH to be transferred to the new flight. I was concerned by happy to get it in Denver - actually, it was one of the first luggage to arrive."
Khuyết điểm: "All was well. Thanks."
Ưu: "Good boarding"
Khuyết điểm: "Delay and no food or movies"
Khuyết điểm: "The flight was booked through Jetfly and I tried to change the date. I ended up losing the entire ticket. No flight, no money. I talked to Jetfly at least 8 times and they kept confusing things, delaying things, and were not very helpful which caused me to miss any available flights."
Ưu: "Met chief pilot at Wendy’s before flight. He was friendly and gave us confidence"
Khuyết điểm: "The seats were too close together and very uncomfortable"
Ưu: "Smooth flight and landing."
Khuyết điểm: "Too long for the hardness of the seats. Flight was endles."
Khuyết điểm: "Make sure you have no more than2 checked bags"
Khuyết điểm: "Flight delayed missed connecting flight. Second flight delayed missed connecting flight. Overnight in airport expected unless united pays for hotel. Absolutely miserable. Paid 430$ one way for a 25 hour flight. Will never fly United again."
Ưu: "Plane was delayed 87 minutes because the plane had maintenance issues that the air and did not organize and plan better. For their error, I missed my client and got fired."
Khuyết điểm: "The airline not getting me on the Dayton-Newark then Newark-Rochester flight so I could get to my destination on time. The agent at the airport was not helping or listening. Now I miss my client loss a lot of money for the day and I got fired."
Khuyết điểm: "I think if you over 6”7 you should not be charged for an exit row on commuter planes"
Khuyết điểm: "I purchased my ticket in March with seating assigned to me and then when I travel from Chicago to San Jose my seating was changed and I had to sit back in the 22nd row now I walk with a cane and so this is very was very painful for me, my itinerary said that my seating was row seven for the whole trip but when I got ready to fly home from Chicago to San Jose to- day ,so I was very uncomfortable. I did not know my seating had been changed."
Ưu: "Great crew. Liked pretzels"
Ưu: "I was in comfort plus so I had more leg room but in middle seat."
Khuyết điểm: "Being in middle seat Stewards rude Everything (food and snacks, enertainment- wifi wasn't working so we couldn't view on our personal devices) needed to be purchased. Even delta and Hawaiian airlines give free meals. Didn't get seat assignment till I got to gate. Not allowed to say if I wanted window or aisle seat."
Ưu: "I ultimately arrived at my final destination on the same day that I left, and 12 hours later instead of 36 hours later that it was looking like it'd be at the time. Crew at the gate and on the plane were wonderful. Personnel at the airport were also wonderful aside from the fact that I couldn't seem to get on the official standby list until my mother-in-law got me on by talking to personnel at a completely different airport."
Khuyết điểm: "Flight was diverted due to weather and subsequently was cancelled and rebooking was a disaster. Lines and phone hold times for rebooking took an hour each time I stood in line, which was four times.Thankfully, I was on standby for this same-day flight and was able to arrive at my destination 12 hours later than planned instead of 36 hours later than planned."
Ưu: "Didn't go because of high winds in Newark"
Khuyết điểm: "Having to come home and try it again today"
Ưu: "Getting off the plane"
Khuyết điểm: "Everything was cramped- not enough space to move. They completely ran out of overhead space. Completely crazy"
Khuyết điểm: "I was delayed each direction :/"
Khuyết điểm: "Mechanical delay in fargo caused me to miss my connecting flight to Eugene by 5 minutes. Got to Denver airport asked the gate guy to call my connecting flight to see if they could hold the door for me, he said you got 10 mins go. I run 30 gates and the door just closed. I am 25 weeks preg so my running time is slower then normal. Then they rebooked me on a flight that had an additional connect and arrived 4 hours later then expected. By the time I got to my new flight gate- it was delayed so would miss my next connecting flight. Long story short it's 3 hours past when I was suppose to leave and settled for s flight to PDX tonight getting in at midnight. My friend From eugue is picking me up in Portland tomorrow. It has been an unsuccessful flight. Almost cancelled and wMechanical delay in fargo caused me to miss my connecting flight to Eugene by 5 minutes. Got to Denver airport asked the gate guy to call my connecting flight to see if they could hold the door for me, he said you got 10 mins go. I run 30 gates and the door just closed. I am 25 weeks preg so my running time is slower then normal. Then they rebooked me on a flight that had an additional connect and arrived 4 hours later then expected. By the time I got to my new flight gate- it was delayed so would miss my next connecting flight. Long story short it's 3 hours past when I was suppose to leave and settled for s flight to PDX tonight getting in at midnight. My friend From eugue is picking me up in Portland tomorrow. It has been an unsuccessful flight. Almost cancelled and went home......ent home......"
Ưu: "Nothing really stood out to me."
Khuyết điểm: "Sitting on the tarmac for 30 minutes. The flight attendants didn't encourage those with connections to get let off first."
Ưu: "I checked in online and got free TSA precheck so I didn't have to unload my bags or take off my shoes. Everything went really fast, and I was back home to my family in no time!"
Khuyết điểm: "There was no way of knowing if my baggage was in the claim area as several flights were unloaded onto one belt at a time."
Ưu: "Food voucher"
Khuyết điểm: "Flight was delayed approx 7-8 times, 7.5 hrs. I arrived at 7:15 am for a 9:20am flight to find that it was delayed. Wasn't notified before leaving home of delay. Was given a 2 food vouchers but very late, 30 mins before boarding time. Paid for two meals already by then. My Friday to Monday trip to see my family was shortened by almost a day. I hadn’t seen them for 3 years. Don't know when I'll be able to see them next. Not happy..."
Khuyết điểm: "I had to interrupt my flight and book another flight from Denver to Phoenix. Mass confusion to simply guarantee my checked bag would no continue on to Maui. I was told to keep my bag at the ticket desk in Dayton....scolded for doing so at the gate....then again scolded for same thing at gate for Denver to Phoenix. At least I kept track of my bag through it all."
Ưu: "A little late taking off but was kept informed the whole time, crew/staff was friendly"
Khuyết điểm: "2+ hours late to depart with no explanation. Multiple delay messages from United ranging from 59 minutes late to 2 hours 10 minutes late often within minutes of each other. Poor service, crowded, and very uncomfortable."
Khuyết điểm: "n/a"
Ưu: "Good drinks"
Khuyết điểm: "There is no access to entertainment for free at all, and the food (snack) is too basic"
Ưu: "The people all the way through, the equipment seems to be getting dated."
Khuyết điểm: "Terminals were too far for my connection to toronto."
Ưu: "I missed my flight with Alligent due to an overturned tractor trailer and they couldn't do anything to help me (I'll never fly with them again) and I had to book a last minute flight with United, very easy just pricy due to last minute. Thanks!"
Ưu: "Crew was very polite."
Khuyết điểm: "Lack of legroom"
Ưu: "Great, friendly crew. Nice snack!"
Khuyết điểm: "Seat was not as comfortable as some flights I've been on."
Ưu: "Flight was smooth. Left on time. Everyone was pleasant."
Khuyết điểm: "Seats are cramped. Could not understand flight attendants or captain when they spoke on the intercom. Sat in one of the last rows. Didn't get to us for drink service."
Ưu: "I made my travel arrangements and had plans after i had landed but had to cancel my plans due to having to get on a different flight and not landing til almost 9 pm"
Khuyết điểm: "Having to change all my plans due to flight switch"
Ưu: "Overall, this was an OK flight; nothing to brag about."
Khuyết điểm: "The flight attendant told me that I did not need to collect my bag in Toronto and that it would automatically be sent onward to Halifax. DO NOT BELIEVE THIS. All United passengers arriving in Canada MUST manually gather their luggage at baggage claim in Toronto and clear customs manually. ONLY Air Canada has this automatic option. Even if the United flight has an Air Canada code share United passengers MUST clear customs manually. How hard is this for flight attendants to understand?"
Khuyết điểm: "Cabin air didn't work until we were in the air, it was easily iver 80 degrees nthere"
Ưu: "Got there on time but over sold so anxiety getting on for international flight...unnecessary!"
Khuyết điểm: "Flying in general."
Ưu: "Everything went on schedule and our bulkhead seats were great. Flight was smooth and got in early."
Khuyết điểm: "The person giving the announcements spoke so quickly and in a monotone way that it was difficult to understand her."
Khuyết điểm: "Tardiness and heat"
Khuyết điểm: "My flight was booked canceled then changed and rebooked without me knowing for a month later I was supposed to leave June 5th not July 5th I had to pay a extra $409 this trip cost me $781.00 for no reason I will Never use kayak again."
Ưu: "crew members."
Khuyết điểm: "got delay."
Ưu: "It was a smaller plane but was roomier than the jet on the next leg of our trip!"
Khuyết điểm: "Temperature in the plane was way too cold!!! I didn't rate entertainment higher because we didn't use it...we read our books."
Ưu: "Flight was on time and crew was pleasant and professional."
Khuyết điểm: "Snack and drink selection was poor."
Ưu: "Arrive on time at each gate"
Khuyết điểm: "Needed more movies"
Ưu: "Crew was friendly"
Khuyết điểm: "Delayed.. After getting on the plane late, had to wait for quite some time while on the plane to take off. Because of the delays both out of Dayton to O'Hare them from O'Hare to Atlanta I was almost a half hour late for my sons graduation. Not happy!"