felt they really care of their passenger. Awesome flying with KAL !
The Korean Air flight left on time from Washington and the service on the flight was adequate but nothing special. The Jin Air flight for my second leg from Seoul to Bangkok was very much subpar. There was very little meal service and no entertainment whatsoever for a 5 1/2 hour flight. I didn’t read the fine print careful enough. I will avoid in the future any flight with Jin Air as a subsidiary of Korean Air.
The flight was great. The flight crew were all gorgeous women who were very helpful. The seat situation is not as awarsome but only because I’m a 6’8” giant!
Khuyết điểm: "failed to give credit for cancel flight."
Ưu: "Korean Airlines now definitely ranks on best airlines to travel internationally. Great legroom, good food, and a terrific cabin crew who was helpful and kind."
Ưu: "Everything that was offered snacks, pillow,"
Khuyết điểm: "More water!"
Ưu: "The services that the representative up to the flight crew provided to the passengers are excellent."
Khuyết điểm: "Smooth flight"
Ưu: "Nice, clean efficient. Comfort was good."
Khuyết điểm: "The crew was great but pretty impersonal. Not a great selection of movies."
Khuyết điểm: "Flight attendants rude to travel companion . Non Korean but speaks Korean. When addressing two flight attendants on Korean, they insisted on responding in English, rather than continuing in Korean. Travel companion not happy."
Ưu: "Nicely equipped newer plane with seatback touch screen. Arrive to your seat to find a blanket, water bottle, pillow and packet the paper slippers and toothbrush. Frequent meal, snack, and drink service."
Khuyết điểm: "Foam earplugs would be a welcome addition."
Ưu: "Service is the best"
Khuyết điểm: "Mileage is the worst"
Khuyết điểm: "Overall experience is good."
Ưu: "Wouldn’t allow me to board with no explanation and the third party company Flyus.com is a complete rip off"
Khuyết điểm: "Use better companies to book your tickets"
Ưu: "The crew, as always, was super professional, friendly, helpful, and efficient. The plane was neat and clean, I was pleasantly surprised with personal items like tooth paste, tooth brush, and slippers. And I was thrilled that you served wine with food as well. That goes a long way!"
Khuyết điểm: "I didn’t rate comfort and food as “excellent” as I did other items not because they were not great, but flying on an economy class for 14.5 hours, I can’t force myself to speak too highly about these two items, which doesn’t necessarily reflect my flight experience or Korean Air quality!"
Ưu: "The food is great! The plane is clean. The crew is super nice."
Khuyết điểm: "The seats are uncomfortable, as with any seats in coach with other airlines."
Ưu: "Fast boarding sequence and take off."
Khuyết điểm: "Cabin crew should have smile more, serious faces make request so unconfortable. Food could have been better."
Ưu: "The music of kpop"
Khuyết điểm: "Would have been good if there’s more korean drama available on the trip and some kimbap food too"
Ưu: "EVERYTHING!!!! The staff at the gates to the boarding staff. Everyone was very helpful and professional. The seats had plenty of room and the staff always provided service with a smile."
Khuyết điểm: "I can't think of anything I disliked on this trip."
Ưu: "The crew was great. The technology is great. I enjoyed the movies."
Khuyết điểm: "I wish I had more water."
Khuyết điểm: "I flown KAL business class a number of times and it’s ok this was first back of the bus experience and it’s awful. I could give ten things I did not like about this flight but I’ll sum it up with one. I brought my own inflatable sleep pillow onboard and after using for about an hour I was woken up and told it was against company regulation to use your own pillow."
Ưu: "Cleanliness, super efficient, helpful, competent, gracious crew - among the very best in the world of airlines! Politeness and smiling courtesy defines KAL. The spacious seats are best for six footers like me - legroom wise."
Khuyết điểm: "It used to be my and my wife’s favorite airline. But the warm and dry air in the cabin dry our throats and nasal cavities and make travel so uncomfortable! My wife suffered twice with coughs and respiratory illness. I’m traveling by myself in this trip. She avoids KAL. Food is sparse and ordinary unlike before."
Khuyết điểm: "During 14 hour flight, meals were served at the beginning and at the end which comes to 10 hours in between. Between the two meals, they offered a snack of banana or brownie. My wife and I were starving. Terrible!"
Ưu: "The crew was great."
Khuyết điểm: "I know you are not the only airline that does this, but the seats are cramped. I am not a big guy. I can't imagine what a heavier or tall person goes through in those economy seats."
Khuyết điểm: "Korean Air refused to provide accommodation for my 19 hours layover even I had two flights with Korean Air. The reason provided was simple: "We don't have you on the list". The fact that it's 8 pm and had known nothing about South Korea meant nothing."
Ưu: "Great service, good meals and frequent beverages at no charge. From the paper slippers to the warm wash clothes that were passed around at one point, I’ve never been better taken care of on a plane. Passengers comfort was taken into high consideration."
Ưu: "Flight attendants were very nice and leg room space was more than other flights"
Ưu: "good service"
Khuyết điểm: "need variety of food"
Ưu: "Seats reasonably comfortable, service decent"
Khuyết điểm: "3 of my 4 flight legs were considerably delayed, my luggage not making the connection for one of them. A friend also flying Korean also had delays making me think they are unreliable and extremely disorganized. I don't know what they'll do when they're really busy for the Olympics. Entertainment OK but ANA has much more."
Khuyết điểm: "Too much plastics - need to be more sustainable."
Khuyết điểm: "cheated by kayak. I paid full pay as mention on your wave sight but did not provide the hotel for 20 hours plus long transit. I spend 20 hours plus at the airport without any support form staff. Korean air please don't accept any ticket agent who will give a ticket to passengers with 20 hours transit time and no accommodation. good Korean air but bad kayak."
Ưu: "some area the A/C does not work"
Ưu: "Korea Air is a great airline. Jin Air (for the return part) was OK. The flight attendants of BOTH airlines are GREAT, but the seats in Jin Air are cramped."
Khuyết điểm: "Korea Air is a great airline. Jin Air (for the return part) was OK. The flight attendants of BOTH airlines are GREAT, but the seats in Jin Air are cramped."
Ưu: "다 좋은데 한가지 불만사항 : 인터넷에서 구매했다는 이유로 Mileage 로 Upgrade 가 안된다는데 그럼 KAL 대리점도 없는 이곳에서 mileage 는 언제 사용 ?"
Ưu: "Great food and smooth flight"
Ưu: "Boarding, food, airplanes"
Khuyết điểm: "Nothing"
Ưu: "Outstanding customer service! We will fly Korean Air again!"
Khuyết điểm: "They ran out of 2 of the 3 food choices after serving only half of the plane."
Ưu: "A lot of staff, with personal service (even if you come and request a soft drink, they will bring it to your seat). Good entertainment."
Khuyết điểm: "Seats were very uncomfortable, unsuitable for a 12 hour flight."
Ưu: "Services are great, the people are kind."
Khuyết điểm: "Lines for the bathroom mid flight."
Ưu: "Great Service, enough leg room for someone who is 75 inches in height, good food, and an on-time arrival."
Ưu: "I really liked how Korean Air had the next flights gate information on my boarding passes."
Ưu: "Aircraft was extremely comfortable. Check-in and boarding process very efficient Service was amazing!"
Ưu: "Just about everything"
Khuyết điểm: "In priority class the space was narrow when accessing the aisle from the window seat"
Ưu: "The stewardesses are very good and attentive."
Khuyết điểm: "Not applicable"
Khuyết điểm: "fleas bite me & my hubby what U think?"
Ưu: "Friendly service and food pretty good. Great price for value."
Khuyết điểm: "Seating was changed even though i prebooked."
Ưu: "Boarding was smooth. Seats weren't too bad. Decent selection of movies, but have had better. USB plug at every seat. Ordered vegetarian meal but didn't arrive."
Khuyết điểm: "They didn't have my vegetarian meal that I ordered so was pretty hungry."
Ưu: "I am giving my flight from Seoul to Bangkok 5 stars because the crew were just lovely. They were kind, attentive and ( shock) seemed to want to be on the flight. Too often nowadays it seems as if we( the paying customer) are nothing but a huge annoyance to the flight crew for daring to sk for a blanket, need a drink or to have to use the facilities. We had a screaming child in the row ahead most of the flight and one of the flightees went so far as to walk the toddler in her arms around the plane to help smooth her. The food reminded me of airlines meals years ago with a served roll and butter, main course ( beef with potatoes and veggies) , a tofu and soy sauce side and ice cream for dessert- no plastic silver wear here, proper solid stainless. Lots of juice and water on offer all flight and beer, wine etc with meal. American carriers should take a leaf out of this airline's book!"
Khuyết điểm: "Seats are cramped but manageable."
Ưu: "Service much better than any other carrier I have flown with.."
Was surprised how tasty the snacks and drinks were on the flight. I was also quite comfortable on economy seats. Definitely better than other domestic airlines like United and American. The exit row seats were worth the leg room.
The seat provides more space for legs to stretch than other airlines.
No entertainment or food service on this flight. Hence rating.
Late departure Broken toilet
Ưu: "Crew from Washington to Cancún were extremely rude"
Khuyết điểm: "Smile"
Khuyết điểm: "Everything was fine... I should have packed a snack because I’m always hungry! Will travel Delta again!"
Ưu: "The crew was very attentive and had great personality. They anticipated any needs we had."
Ưu: "Quickly moving through the airport."
Khuyết điểm: "Take out old planes. It was really run down."
Ưu: "The plane was nice"
Khuyết điểm: "I’m still sitting in Minneapolis so I would have liked to be at my destination. And I had to pay for the overnight accommodations."
Ưu: "Entertainment was awesome. Although airlines are stingy with snacks, Delta had a good overall selection and very generous."
Khuyết điểm: "Something that cant be changed overnight, however, there should be a little more Aisle space for folks pass through as my shoulder was getting beat up after every passing person and cart."
Ưu: "Crew was friendly."
Khuyết điểm: "Wish the seat was more comfortable. Landing was jittery and bumpy."
Ưu: "Flight was on time, smooth take-off and landing, and gluten-free meal available (ordered before through Delta.com). Alcohol was available at each drink service."
Khuyết điểm: "No gluten-free snacks, lack of gluten-free awareness by crew, and gluten-free meal had an apple instead of the (gluten-free) ice cream bar the other meals included for the dessert."
Ưu: "The flight attendant from IAD to MSP called Bernadette was wonderful!"
Ưu: "Food &entertainment"
Khuyết điểm: "Mechanical problems flight delayed 2 1/2 hours"
Ưu: "Super comfortable seats. Lots of movie options."
Khuyết điểm: "Food was not very good"
Ưu: "Flight was smooth, arrived early..crew was prompt and courteous."
Ưu: "Crew and entertainment options were great."
Khuyết điểm: "Cabin was very loud, with jet engine noise. Could not block it out. Seats were not comfortable."
Ưu: "Standard Air France flight. My wife and I like the Airbus 380."
Khuyết điểm: "The flight left two hours late. Apparently this happens a lot with this flight these days because it's an Airbus 380 coming from Paris to Dulles and turning around. The incoming flight was two hours late, so the departure was late. Our arrival in Paris was late. We made the flight, but our luggage didn't. Our return flight from Paris to Dulles was half an hour late because of people from connecting flights. We arrived about 30 minutes late, but no big deal (unless you had a connection)"
Ưu: "Fly attenden alwas with a beautiful smile"
Ưu: "No issues with the flight. All went as planned."
Khuyết điểm: "Was late almost for an hoir."
Ưu: "Nothing particularly stands out. I did arrive safely."
Khuyết điểm: "First class did not come with lounge access? Drinks were not cold. Bathrooms were falling apart and came with a disgusting odor. Time to retire these aircrafts."
Ưu: "I am always impressed by the Delta staff. Top notch."
Khuyết điểm: "The entertainment screens have an (older) head phone jack that many people do not have. The headphones available for purchase by the airline are of very poor quality. I also am surprised that airlines (not just Delta) continue to provide such low quality food options on flights. I think consumers would pay more for better options."
Ưu: "Flight attendants were nice based on the situations beyond their control."
Khuyết điểm: "Flight was delayed for about three hours, due to mechanical issues with the second engine not starting. We sat on the the plane for over an hour and half. Some people that missed their connection flights were offered hotel stay. Others that had no connection flight was not offered anything for the several hours of delay that occurred."
Ưu: "Call back service was best part."
Khuyết điểm: "Booked ticket through venture card points. This meant that the email address and phone number to contact us in the event of changes was mediocre information. I was informed from Tripit that the flight was delayed, not by Delta. Reservation personnel took logical course of action to find new flight for connection that we could make because of delayed initial flight. I would recommend that they first see if there is an earlier initial flight that the customer could make, then look at finding later connecting flights. We found out about delay 8 hours prior, so we had plenty of time to get to the airport earlier. Total delay required me to take additional day off of work."
Ưu: "The chekc in person was very helpful."
Khuyết điểm: "The plane was too hot and the pilot did not accommodate the passengers request. More than just me made the same request."
Ưu: "Nice upgrade since we didn’t have seats! Delta was a good flight but don’t ever wanna fly on Aeromexico again!"
Khuyết điểm: "Had all my jewelry stolen from my luggage!"
Ưu: "That I landed safely"
Khuyết điểm: "1st class was horrible."
Khuyết điểm: "I have traveled with my luggage plenty of times through airports and the flight from washington to jacksonville, my luggage came back to me cracked and broken. I was surprised that Delta handling was worse than any of the cheaper flights I normally take and will not be checking any baggage with Delta again."
Ưu: "Great and friendly crew"
Khuyết điểm: "baggage rules, check in with baggage, change fee for flight when it was not customers issue that caused the 5 min delay! Unable to reach reservation desk on line or via phone (neither was the gate agent)"
Khuyết điểm: "Seeing as I’m still waiting for my flight, more than five hours later I am not inclined to rank it highly. This airport is an embarrassment and I will try my best to never fly Delta again. Weather is no excuse for this."
Ưu: "My flight was canceled but Delta rebooked me on a flight leaving at about the same time as my original flight, which arrived just a little later than originally anticipated"
Khuyết điểm: "My original flight was canceled"
Khuyết điểm: "average food. poor corrdination for the connection transfer"
Khuyết điểm: "Delayed two hours"
Ưu: "Flight schedule and the various flight options with regardss to the number of departure and return flights."
Khuyết điểm: "Delta flight crew complacency and the lack of on board options. I flew first class and the food options were very limited. The crew also seem to have the attitude as though the passengers should be automatically understanding and satisfied. This was mostly on the return flight, an all male crew."
Ưu: "Got to my placs"
Khuyết điểm: "Lol put the two fattest people next to each other"
Ưu: "The fact that there were no snakes on this plane :-)"
Khuyết điểm: "Same issue... there were no snakes on the plane :-/"
Ưu: "Flight attendants and cookies. That's it."
Khuyết điểm: "We left DC late because of Delta's inefficient boarding process. We landed in Atlanta late. Our flight to Sioux Falls left early, without us. My pregnant wife and I made it to the gate 4 minutes before the scheduled departure and they told us the plane was already gone and there was no way for us to get on the plane. Our bags did make it to Sioux Falls, so my wife didn't have her prenatal vitamins, , we had no clean clothes and we were forced to spend the night in Atlanta. The saddest part of yet another terrible experience with Delta was that they offered us a "discounted" room at a terrible Howard Johnson for $72. I looked online and the same hotel was $65 to book on Kayak. So basically Delta was trying to scam us after they screwed us. Thanks Delta! Instead we paid $200+ to stay at an airport hotel. Every time I fly Delta I regret it, yet occasionally I get forced to take their awful airline to get somewhere I need to go. It never fails to add another bad Delta experience to my long list of failings from this SAD!!! airline."
Khuyết điểm: "There delay"
Ưu: "The crews were very friendly and everything went as planned. It was a nice flight."
Khuyết điểm: "I didnt like that my flight was canceled and rebooked for no reason. This created me big problem in Athens that they couldnt find my ticket in delta. Also I didnt like that i had to stand and wait for 3 hours in the line because my flight was canceled but no one could let us know if there gonna be any flights within the day. I slept in the airport because i couldnt find a hotel to spend the night close to the airport. They were all full and i had no time to find one since I was waiting there for 3 hours with no informational. I slept on the floor and delta didnt even offer us a blanket. That was my worst trip ever."
Ưu: "The flight was smooth and the food selection was surprising delicious. The crew was very attentive."
Khuyết điểm: "The leg room was much less than the last time I flew Virgin (booked via Delta) and made for an uncomfortable trip. Could not sleep as a result. If you're tall like me you'll need to book a higher seating category."
Ưu: "Everything was great"
Khuyết điểm: "Nothing everything was fine"
Khuyết điểm: "paying extra for leg room and checked bags"
Ưu: "They offered water and snacks It was quick"
Ưu: "New and improved food options!"
Khuyết điểm: "Boarding took more time than usual. They were able to accommodate less carry on baggage."