Service was really good. Boarding process and deplaning left a lot to be desired. Over 1 hour to get to immigration from plane.
All the things are good people are very nice thanks ☺️
Ưu: "Crew was grest and helpful"
Khuyết điểm: "Seats on 777 are not padded very well for a 14 hour flight"
Ưu: "Good service"
Khuyết điểm: "N A"
Khuyết điểm: "No movies"
Ưu: "Crew was attentive."
Khuyết điểm: "Was seated near some noisy distractions i.e. crying baby."
Khuyết điểm: "Need more movie options for a 14 hour flight"
Ưu: "Seat super comfortable wheelchair is perfect awesome"
Ưu: "Crew was very attentive. Even though the flight was delayed, we got to our destination earlier."
Khuyết điểm: "More frequent stops for water or drinks or at least larger cups. ."
Ưu: "Korean Air has top notch service from crew members. Very kind and accommodating. They will really go out their way to make you feel comfortable. They also serve food on the short flight which not all airlines do between Korea and Japan. Seats are also comfortable; more leg room than other airlines."
Khuyết điểm: "They only gave a tuna rice ball, which I couldn’t eat because I am vegan. I wish they were more accommodating for people who eat other kinds of diets."
Khuyết điểm: "Not too much, not enough."
Ưu: "Korean airlines is completely criminal"
Khuyết điểm: "Korean airlines"
Ưu: "The great service and comfortable flight"
Khuyết điểm: "N/A"
Khuyết điểm: "poor hospitality by cabin crews cabin crews are very stingy in providing drinks"
Ưu: "Food was really good - nice mix of Korean and European menu. Good entertainment system; attentive staff offering drinks and snacks. Comfortable chair."
Khuyết điểm: "We boarded late but the communication was good."
Ưu: "Unlike flights in the US, they provided pillows, blankets, slippers, a water bottle and headphones in your seat before you boarded at no extra charge. They were very organized, efficient and quick about boarding."
Khuyết điểm: "My seat was chosen for me. However, leg room was excellent even in the least expensive seats."
Ưu: "Great legroom. Food better than last Korean Air flight a few years ago."
Khuyết điểm: "Changed to smaller aircraft, last row in the aeroplane."
Ưu: "Staff was very hepful and attentive. Nice people working"
Khuyết điểm: "Ordered vegetarian oriental and they brought me appetizer of shrimp Flight attendant didn’t understand that shrimp is not vegetarian"
Khuyết điểm: "No any fruit available snack Lay over is too long!"
Ưu: "Good crew, good service, clean quarters, cordial and pleasant service"
Khuyết điểm: "They need to offer more water on the flight. Had to keep asking."
Ưu: "Got exit row seat. No extra charge."
Khuyết điểm: "Everything was great"
Ưu: "Excellent service and delicious food and clean."
Khuyết điểm: "No wifi on board. Not many movies."
Ưu: "Great customer service. Flight attendants showed passengers a lot of attention. Well done."
Ưu: "the movie selection"
Khuyết điểm: "the seats are so closely packed any inclination inconveniences the person seated behind. in all respects save for the name and price this replicated a cheap budget airline. i expected more from SA. the flight crew was brusque and made it appear that they were grudgingly doing one s personal favor rather than their job"
Khuyết điểm: "A long delay for weather, adding 2hrs to our trip. If traveling in the winter be prepared for delays."
Ưu: "Airline provided rooms and a good breakfast before our rescheduled flight. Had personal service by KAL personnel in re-routing our luggage. KAL personnel always told us the truth about our situation."
Khuyết điểm: "Flight was cancelled and rescheduled through Taipei with another airline 12 hours later."
Ưu: "Same exception experience with the flight attendants, boarding was smooth, food is good and along with entertainment selection."
Khuyết điểm: "The plane aisle is a bit tight and cramp and it is hard to move around. The chair in economy is not very comfortable very sturdy lack of cushion and back support. Leg room is ok, not as roomy as the flight from SFO to South Korea. When we boarded there was a strong smell burning fumes from the A.C. (air condition) that trigger my asthma and landed in Cebu very ill with asthma and allergy."
Ưu: "Reading previous Kayak reviews made me worried about my upcoming trip, but after experiencing everything it all went well. The entire trip made it so easy and smoothly. Definitely I will be using Kayak app again."
Ưu: "Boarding orderly"
Khuyết điểm: "Cold food"
Khuyết điểm: "Seats too small for a seven hour flight"
Ưu: "The crew was so helpful and accommodating with my meal and all aspects of the flight! They were just so nice and I usually done get that with other airlines that I've flown. They were so accommodating it was my first time flying Korean air and I would definatly fly it again! You have plenty of leg room and it was just a pleasant flight!"
Khuyết điểm: "I wish they had a few more updated movies and kids movies other than that no complaints"
Ưu: "This was my first experience. It was great. Kindly staff. Service also good. I think it is good."
Ưu: "Quite a lot of room in economy. Very polite crew. Large, clean toilet. Personal screen with USB charger. Food was pretty good for economy."
Khuyết điểm: "Not very good with their announcements. Takeoff delayed by one hour. Crew only said a single sentence in English. A bit impersonal."
Khuyết điểm: "I can't flight. What happened?"
Ưu: "The flight attendants are great and very helpful"
Ưu: "Polite and courteous crew. Good movies on the flight back."
Khuyết điểm: "I think the announcements were too long and took up about the first 15 minutes of the flight...so kept turning your movie off. Should be a way to override that from your seat."
Khuyết điểm: "Justfly has the worst customer service. There is no way to complain either. There is no executive office. They are not on any rating sites. They just don't care, because they are not held accountable for their actions."
Khuyết điểm: "Flight change ruined whole trip. Return flight is diverted to another country. Overall it was an awful experience"
Ưu: "Ground staff at JFK did a great job changing my seat assignment - that was really appreciated."
Ưu: "Excellent service by a cabin crew that truly tried to make the passengers comfortable, as a part of their professional ethic."
Khuyết điểm: "I bought my ticket last minute not realizing that my lay over in Korea was 12 hours I arrived in Korea at 5:30 am, stayed at the airport , slept , walked, ate, sleep patiently waited for my 1930 boarding I finally boarded and was told in their broken English that I am going to be inspected I was thoroughly searched, my pursed was inspected, my body was inspected ,the asked me to open both of my hands and they run a white strips into my palm( I'm a nurse ) and the first thing that entered my mind was they were checking me for drug screen I am very bothered with what happened , Korean airlines makes their passenger have a long lay over and at the end will be thoroughly searched because she stayed in the airport too long How is Korean airlines going to support this insult!!! Anyone tell ne"
Ưu: "Food was good but breakfast omelet was barely warm."
Khuyết điểm: "Need more room on such a long flight. Also, more movies and TV episodes."
Ưu: "Lots of space on airbus. Great choices of entertainment though Singapore airlines has much more choices."
Khuyết điểm: "I'm vegetarian/vegan so that is my only negative thing. They only had meat & seafood. Airlines should be more aware of being sustainable & food is definitely one of them."
Ưu: "This was my first experience with Korean Air, I was very impressed. I would definitely fly with them again."
Ưu: "I loved the caring & attentiveness of all the flight attendants, the individual videos for each seat, the spaciousness between seats, & the complimentary wine service. My flying experience in Coach felt like other carriers First Class. Can't wait to fly again."
Ưu: "The boarding went smoothly considering the number of people on board. It took a while to take off and to land, but that's because the airports are busy. The crew was incredibly well dressed in professional attire. The accommodations were amazing - the flight came with the standard pillow/blanket combo, disposable slippers, headphones, a toothbrush, two meals, a snack, drinks, and the attendants dimmed the lights whenever they weren't serving - all free. The entertainment was amazing - I watched four Hollywood movies that I had been wanting to watch, and that was one section of the movies. There were also TV series and music available, both in English and Korean."
Khuyết điểm: "It was difficult to get the crew's attention, especially from the center seat while speaking English. One of the meals gave me terrible gas, which was uncomfortable for me and my seat mates."