Could have been better if my connection wasn't delayed to the point I wouldn't have made my international connection. Then was rebooked where I had almost 8 hr wait.. Then I get to Manila but no luggage. Top it off Delta has not offered me anything . Good possibility I'll never fly Delta again!!!
Ưu: "very comfortable seats. on time arrival."
Khuyết điểm: "the food is not very good."
Khuyết điểm: "Can’t say anything but when travel again we’ll still choose Korean Airlines. We love it."
Ưu: "Crew super nice, appreciated all the free food that was provided during flight and hot towel."
Khuyết điểm: "Comfort of seats"
Ưu: "All fine, no complaints."
Khuyết điểm: "Up date movies."
Ưu: "My prayority was safely, then was accomplish."
Khuyết điểm: "Was accomplish, so I wanted to say thank you, for your services."
Ưu: "For economy class it has been the best experience, mainly because seats were a little more roomy than other airlines I’ve flown with."
Khuyết điểm: "Entertainment was not so great, small selection of movies."
Ưu: "Crew was very attentive. Even though the flight was delayed, we got to our destination earlier."
Ưu: "Korean Air has top notch service from crew members. Very kind and accommodating. They will really go out their way to make you feel comfortable. They also serve food on the short flight which not all airlines do between Korea and Japan. Seats are also comfortable; more leg room than other airlines."
Khuyết điểm: "They only gave a tuna rice ball, which I couldn’t eat because I am vegan. I wish they were more accommodating for people who eat other kinds of diets."
Ưu: "Fast boarding sequence and take off."
Khuyết điểm: "Cabin crew should have smile more, serious faces make request so unconfortable. Food could have been better."
Ưu: "service/food excellent"
Khuyết điểm: "old aircraft with outdated and worn 'cradle' seats that are hard to find these days. Unlike claimed it is not a flatbed type."
Ưu: "Flight attendants were the friendliest and most patient I have ever experienced. Great customer service!!!"
Khuyết điểm: "Seats of any airplane could use improvement on comfort. But comfort was good."
Ưu: "great service. my kids loved the special treatment!"
Khuyết điểm: "The seat were not very comfortable."
Khuyết điểm: "Korean air business class does not match their standards any more"
Khuyết điểm: "My seat was broken and uncomfortable. 13 hour flight and you can’t lean back one bit"
Ưu: "I could not book my seat ahead of time on the Korean air website"
Khuyết điểm: "Middle seat stinks for a 15 hour flight"
Ưu: "The male flight attendant working the rear of the cabin was the best flight attendant I have ever had the pleasure of flying with. Thanks!"
Ưu: "The crew was great."
Khuyết điểm: "I know you are not the only airline that does this, but the seats are cramped. I am not a big guy. I can't imagine what a heavier or tall person goes through in those economy seats."
Ưu: "The seats were comfortable and the crew was nice"
Ưu: "flight delay for more than an houe"
Khuyết điểm: "The temperature was incredibly hot. Despite being a 5 hour red-eye that took off at 2300, they kept the lights on for an hour at the start of the flight. Then they turn them on again an hour later to do meal service. They made it impossible to sleep."
Ưu: "I liked that it was a seemles, smooth and easy operation during the entire trip from departure to arrival. Thank you for making traveling a pleasant and dreamy experience!"
Khuyết điểm: "There wasn’t anything I didn’t like."
Ưu: "Korean Air staff was very nice and helped me as a disabled passenger."
Khuyết điểm: "Was on a 777 both legs and they have very little padding in the seats which makes for a sore butt."
Ưu: "Korean Air staff was great. I fly Korean when flight prices are reasonable. Stsff helped me as I need assistance as a disabled passenger. Plan to fly again to BKK and back next summer and will fly KA again if price is competitive."
Khuyết điểm: "Flight to BKK was on 747s my favorite plane."
Ưu: "Short layover, good food"
Khuyết điểm: "N/A"
Ưu: "Quick service especially picking up the completed meals Very helpful with transit"
Khuyết điểm: "All good"
Ưu: "All. The best airline."
Ưu: "The crew was nice and organized, polite, professionals, the airplan was clean. flight was on time too."
Khuyết điểm: "The food did not include varieties, may be is good for korean people but not good for others, the dishes were plastics and foils which are not good for human consumption after being heated. I missed my flight from seoul to saigon because there was two flights with similar time, one with korea and the other with vietnam air, both with similar time but both are with different concourses , then , the ticket did not indicate the gate number , then the airport information operator directed me to the wrong gate resulting in missing my flight to saigon and being subject to penalties which all are not my mistakes. Please fix your system"
Ưu: "Politeness, cleanliness and food."
Khuyết điểm: "Nothing"
Ưu: "Everything went well. Crew were helpful."
Khuyết điểm: "There was no onboard entertainment system."
Ưu: "Good service and on time"
Khuyết điểm: "N/a"
Ưu: "Timely and professional services,well polite and corteous staff"
Ưu: "- Great Service by inflight crew. - Very good Indian veg meal options i.e. Hindu Veg Meal and Asian Veg Meal. I would suggest the non veg folks to try these next time."
Ưu: "Crew members are very courteous, one of them specifically checked on me to ensure I was comfortable and brought me Tylenol!"
Khuyết điểm: "The Entertainment selection on a long flight is limited!"
Ưu: "Staff are first class....efficient, polite...anxious to please. very well organized flight."
Ưu: "The friendliness of the Korean employees was outstanding - always had a nice smile and very courteous. My husband and I flight economy and usually when we fly long distance we will try to upgrade to comfort seating so legs aren't cramped (additional cost with Delta airlines) . With the Korean airlines the economy comfort seating was not an option but then actually not needed since the leg room was quite adequate. The blankets and other amenities for the flight were a nice touch with the blankets being very nice and cozy."
Khuyết điểm: "The Korean airlines line at airport in Shanghai for ticketing and handing off of luggage was way too long. We thought arriving at the airport 2 and 1/2 hours prior to flight plenty of time for checking in but had to scramble to get to flight in time. With the menu - certainly was offered enough food but would like to see a vegetarian option as to meal."
Khuyết điểm: "nothing"
Ưu: "Flight was full but still comfortable."
Ưu: "I liked stewardess's kindenesses"
Khuyết điểm: "food"
Ưu: "Leg room was more than most economy; however, my seat would not lay down and it was miserable for 11 hr ride from Korea to Los Angeles, California."
Khuyết điểm: "Seat would not lay down for 11 hours."
Ưu: "Plane was spacious, clean and flight attendants were very nice and professional. Food and entertainment was excellent!"
Ưu: "Overall, the flight back from Seoul to Atlanta was better than our previous experience. At least this time the flight attendants were more attentive and prompt to ask if you need anything. Entertainment was good and so were the meals. I appreciate the two meals and beverages."
Khuyết điểm: "Seats are just uncomfortable (not enough cushion and no back support) and the little extra space is not noticeable after so many hours sitting in a long flight such as this one. The lavatories could use a cleaning sometime along the flight. Our flight was packed so after so many people using them, they were not looking or smelling their best. Tickets are expensive. It was also warm most of the time."
Ưu: "Service was great as always on a short flight! I appreciated that food was served and that flight attendants pass out arrival cards."
Ưu: "The captain told us about the landmarks along the flight."
Khuyết điểm: "None."
Ưu: "Since this was a connecting flight it was decent turbulence was more felt."
Khuyết điểm: "None"
Ưu: "Well, since it's my first flight out of the USA and using economy class, the experience was great since I have no other flights to compare it too."
Khuyết điểm: "For such a long flight... maybe more block buster movies to pass time, more music selections."
JAL is one of the most professional & efficient airlines I’ve experienced. The food was very good: even in Economy! The entertainment interface needs some updating.
Left late and arrived late other than that it was good
Easy flight boarded late but they made up the time
Only thing i have to said is rough landing and food is not great so does the entertainment.
Most of my selected seats were changed to seats I did not want.
Service is good and food is very nice.
Ưu: "One of the JAL ground crew was fantastic at Narita airport. I didn’t have enough time to get on my next flight. She provided me full assistance to take me to the connecting flight gate on time."
Khuyết điểm: "Several flight attendants gave me wrong drinks."
Ưu: "Crew and service were outstanding!"
Khuyết điểm: "I would have liked the ebooks section of the entertainment options expanded. I love to read and that would have greatly distracted from the discomfort of having to sit so long in such cramped quarters."
Ưu: "Japan Airlines always, always, always takes such good care of us, especially with the kids. This flight was no exception. I had forgotten to reserve a kid's meal for our kids (don't forget, parents) and they went well out of their way to make sure that the kids had food that they would like."
Khuyết điểm: "Entertaining in English"
Khuyết điểm: "Trip to Manila from Tokyo was delayed for 3hrs plus"
Ưu: "Seat in biz on 380 was comfortable. Crew good not great."
Khuyết điểm: "Food terrible. Seat maintenance not good. Armless and remote didn't work properly. Boarding needed work. No biz priority."
Khuyết điểm: "Be able to select seats online within 24hours of flight for free"
Ưu: "Two choices of meal and friendlier staff. Props to JAL."
Ưu: "Perfect in all aspects. Will use them again for all my flights."
Ưu: "Good service. Flight went off without a problem."
Ưu: "Great crew! Easy transfer. Handled our luggage very well! Will fly again. Food was good!"
Khuyết điểm: "More movie options would have been nice."
Ưu: "Rebooked me because I went to wrong airport — thanks"
Khuyết điểm: "The business meal was just okay this time. Not as good as before."
Ưu: "i cancelled my flight and still have not got my money returned"
Khuyết điểm: "I dont have my return but you take it right away"
Ưu: "Best airline I have ever flown."
Ưu: "Flight time was not bad, not too long"
Khuyết điểm: "Food options were bad, I offered to pay money for something better, didn't even have an option to pay for better meals, I don't think better meals existed for coach."
Ưu: "Awefull I did get to use my ticket"
Khuyết điểm: "Japan could have helped me change my name in my reservation to match my passport"
Ưu: "Flight was comfortable enough"
Khuyết điểm: "4 stars for food and entertainment as it was only an hour flight."
Ưu: "I love everything from JAL"
Khuyết điểm: "none"
Ưu: "Service was exquisite."
Khuyết điểm: "No complaints."
Ưu: "Amazing service. Delicious and plentiful food. Larger seats with more leg room. Quick and efficient boarding."
Ưu: "The on board service was very pleasant. Enjoyed the movies on my seat's TV screen. Enjoyed the food very much!"
Khuyết điểm: "First time on a 787 so was a little disappointed the economy class seating was still a little cramped, the in-flight entertainment and service made up for it though."
Ưu: "The food is good. The seats for regular economy are a bit more spacious. They also have some deal with fast food restaurants, Mos Burger and Yoshinoya so sometimes you can get their air version of the fast-food meals. I had Yoshinoya and it was pretty good. The entertainment was okay, the only 2 things I wanted to watch was John Wick 2 and Guardians of the Galaxy 2, but the movies change every month so it was probably a bad batch. Also free toothbrushes and toothpaste available on the plane and a self service snack area. Overall it was great."
Ưu: "Still, love JAL's customer service from the cabin crew. The flight attendants are always friendly, courteous and professional. They do a great job of meeting and exceeding passengers expectations"
Khuyết điểm: "The cabin area was extremely warm; at one point, I had to take out the safety card and fan myself. There was no explanation why the approximately 5-hour flight was uncomfortably warm. During the flight, I woke up from a sound sleep because of the heat in the cabin."
Ưu: "super comfortable seats, great food, huge monitor, non stop service for the 13 hours plus JFK-hnd new flight"
Khuyết điểm: "Aisle seats not very private, remote control not intuitive to use"
Ưu: "Great service. Great in flight entertainment. Served a meal. Had USB charge port. Spacious even though I was in the last row."
Khuyết điểm: "Wish they offered a vegetarian meal, however the food was great and I still was satisfied with the parts I could eat."
Ưu: "everything was perfect!!"
Ưu: "service is great!"
Khuyết điểm: "nothing"
Ưu: "I am all right for travelling by Japan airlines this trips to Taipei. My hometown."
Ưu: "Polite service, comfortable flight, no delays"
Ưu: "Good, clean aircraft; professional, pleasant, well-trained crew. Felt good when I embarked, felt good when I disembarked. Can't ask for more than that."
Ưu: "Staff- the ladies in flight were very friendly and courteous."
Ưu: "All was fine"
Khuyết điểm: "Nothing"
Ưu: "The airplane and all"
Khuyết điểm: "A little bit in the sakura lounge"
Ưu: "The food (Japanese) clearly was a league of its own. Service was prompt, attentive yet discreet."
Khuyết điểm: "Selection of video entertainment could be increased and improved."
Ưu: "that it was actually flown by JAL not china southern"
Khuyết điểm: "the confusion of having one company selling another's tickets makes finding the gate difficult."
Ưu: "Staff was great and everything went according to schedule."
Khuyết điểm: "The food was bad, but this is my first time having such bad food on JAL."
Ưu: "Attendants were very supportive. Food was very good."
Khuyết điểm: "Restroom smelled bad"
Ưu: "Economy seats were extremely comfortable and roomy. What a difference that makes."
Khuyết điểm: "Movies available tended to be either action/terror/suspense, or old movies. Very few real dramas."
Khuyết điểm: "Food so-so boxed ramen very poor bottom of the seat after 5-6 hours very hard and uncomfortable"
Ưu: "They were super considerate the entire flight."
Ưu: "Best prices for quality service. If the prices for JAL are within $30, I will always select JAL."
Ưu: "One of the most attentive crews I've ever had. Superb service. Angled flat seat was not bad at all."
Ưu: "I liked that the seats were a 2-4-2 configuration. Most American carriers will have a 3-5-3 seating configuration. JAL has won some prestigious seat awards in 2015 for innovation and comfort."
Khuyết điểm: "The JAL website specified most trans-atlantic flights with the newer and more spacious seating in Premium Economy. Departing from San Diego, this was only an option once a year I was told at the check in counter. I was counting on extra width and legroom as I am 270 lbs and 73" tall. I was disappointed that these up-gradable seats were not available. I also did not like that we sat on the Oksaka tarmac at a divert airport from Narita (Tokyo) and were not given an option to leave the plane and find alternate transportation of our choice to get us to our destination. I understand the high winds and bad weather was not allowing us to land on time, but we sat on the tarmac for 2 1/2 hours and then left to fly into Narita 5 hours late."
Sorry the review I just posted was for this flight which was the long haul flight. The planes were nice and that’s about it. No 2 full service meals, only a little tiny vegetable wrap an hour into the flight. Nothing else until the last 2 hours which was the only meal served. Terrible at that. Also no amenity kits were given. Not even a toothbrush. No snacks or nuts in between. Just an awful experience with a mediocre crew. Very disappointed in this supposed 5 star airline according to Skytrax.
Airplane food was not good from Manila to Chicago. But the flight from Chicago to Manila - food was great! Big contrast
Ưu: "The crew was very professional and courteous; inflight meal was quite good and the prearrival snack of a tuna sandwich was one of the best I have ever had."
Khuyết điểm: "The flight had some occasional bumpy spots but that is not ANA's fault. The landing was kind of like a violent shock and the plane seemed to slide a little sideways but everything was fine."
Khuyết điểm: "I hated everything about this 8 hour flight. Going to and coming from Toyko. The seats were EXTREMELY, EXTREMELY uncomfortable. I had to keep adjusting my body because my lower back was in so much pain. I ordered a kosher meal for both my sister and I but they only bought it for her. When I asked where was mine they said they didn’t see my name when I was the one who bought the tickets. It was extremely frustrating. I will never fly on this airline again."
Khuyết điểm: "The planes are pretty outdated especially the connecting flights from Narita to HKG"
Ưu: "Boarding was efficient, crew was exceedingly polite, helpful ground staff."
Khuyết điểm: "Flight left a little bit late."
Ưu: "Crew was amazing.Premium economy seats were superb. Food was also good."
Ưu: "Crews were friendly and helpful. I never had economy seat that goes as flat as theirs. I liked the safety instruction video."
Khuyết điểm: "They seemed to run out of food options quickly. Wasn't a problem for me. But, they should know better."
Khuyết điểm: "Did not like emergency exit seat."
Ưu: "Crew on ANA is always the best Also custom check in was amazingly fast, I went to the side custom check in by accident (there are two) It took less than 5 minutes, I didn’t not know I had to fill another card to leave japan but it was super easy as there was a person to guide me + basic info"
Khuyết điểm: "Other than chairs being more comfortable nothing really"
Khuyết điểm: "We did not make this flight and had to take the train instead"
Khuyết điểm: "Better seats and food. More water please"
Ưu: "Crew was great. Economy premium was definitely worth the extra cost"
Khuyết điểm: "I wish the flight wasn't 13 hours haha"
Khuyết điểm: "Fellow passenger didn't stay in his space , would prefer flight attendant to inform kindly"
Ưu: "Great experience overall."
Ưu: "Excellent service & friendly"
Khuyết điểm: "Food was cold"
Ưu: "The food and courteous flight attendants."
Ưu: "The food, choices of entertainment, and the crew"
Khuyết điểm: "Nothing"
Ưu: "Service and the fact that flight was not full provided for a better experience. Staff was super friendly and attentive. The films were new and tv was big! Food was ok."
Ưu: "I traveled with my wife and twin sons who turned two last month. It was our first time to fly with the boys, and we were nervous about the flight for this reason. Thanks to ANA's staff both on the ground and in the air, everything went very smoothly. When we arrived at Haneda Airport (around 1:30pm), we went to the Special Assistance counter to get a stroller. The staff was friendly and patient, and didn't rush us at all. (It took a little while to get our things in order.) I was surprised to learn that we could check in from there, drop off our checked luggage and receive boarding passes, as well as an airport stroller. In addition, the boy who was awake at the time received an ANA airplane clip. We didn't get to the gate in time for pre-boarding. I was dismayed to find out that we'd have to take a bus to the aircraft. We had the maximum number of carry-on bags, plus two babies, only one of whom was in a carrier, and we learned that the stroller couldn't go on the bus. A gate agent brought our carry-ons onto the bus. She found priority seats for us and a place nearby to fit a bag that couldn't fit on one of our laps. On board, the cabin attendants were attentive and friendly, and gave toys to the boys. When we arrived at Hagi-Iwami Airport, two of them even carried all of our carry-on bags off the plane for us. (They also helped with our carry-on luggage upon returning to Tokyo. In fact, we had forgotten to reserve a stroller for when we deplaned, and a flight attendant tried to find one near the gate, to no avail.) When I think about all the positive experiences we had in a span of about three and a half hours, I am amazed at all the different people who helped to make our journey easier. I cannot imagine it happening in my home country or on most airlines I have flown."
Khuyết điểm: "Only the fact that we had to take a bus to the aircraft at Haneda, but the gate agents made it very easy for us."
Khuyết điểm: "Everything. The best I I"
Ưu: "It was fast and the crew got right to it as far as take off and getting home."
Ưu: "Customer service was pretty solid."
Ưu: "Staff were friendly from check in to disembark. Food was quite good. Boarded on time and people were accomodating of one another in the entry and exit process."
Khuyết điểm: "I was travelling with my twin 11 yr olds one of whom has limited sight. They normally only allow early boarding of young children, but we need extra time as I have 2 children to organise and my daughters sight dictates that i have to assist her. Other passengers were not impressed. I would like the airlines to take the initiative to have all children boarded early as if we board with everyone else, the aisles will be blocked as my children try to get organised."
Ưu: "Comfortable seats, very friendly staff."
Ưu: "Crews' performance was good."
Khuyết điểm: "Full capacity ! Because of CODE SHARING ? = One Airplane for 2-Airline's Customers."
Khuyết điểm: "The VOML food"
Ưu: "Customer service and food!"
Ưu: "ANA has done well recently, with top notch offerings of food, flight crew, entertainment, and creature comforts. The food options consistently good (and I do enjoy the small touches like the candy at the end), and they are very friendly!"
Khuyết điểm: "The music... it's catchy... but too catchy and I find myself whistling it for an hour or so after the flight!"
Ưu: "Good food Stewardesses polite Brought lots of water and juice during the flight"
Khuyết điểm: "Seat felt so narrow. Limited selection of movies."
Ưu: "The food on board was great! Crew members were friendly!"
Ưu: "Very kind flight attendants with amazing service!"
Khuyết điểm: "They ran out of the two food options, so many people were stuck with the fish option. The entertainment section was just okay."
Ưu: "I like the food, service, and punctuality."
Khuyết điểm: "Nothing I do not like"
Ưu: "Cabin crew was fine, nice smooth flight."
Khuyết điểm: "Check in / gate crew would not help rearrange seats so my son and I could sit together. Just disappointed all they said that it was a full flight so they could not rearrange a couple of seats to allow us to sit together. This would never happen if it was a flight originating in Japan."
Khuyết điểm: "Very nice services"
Ưu: "ANA has one of the best friendly and courteous service. I was kept well fed through my flight and had a smooth flight."
Khuyết điểm: "I wish the English announcements were not in so heavily thick accent and more understandable. Transfer from the plane to the airport is quite tedious when the plane is parked away from the airport. I wish they would make transferring carry-on more disabled friendly."
Khuyết điểm: "The flight attendent name Yoka asked me what I want to eat??? But She give my food to someone else, and rold me they do not have it anymore."
Khuyết điểm: "Queued up with other Star Gold etc. customers (they have 2 queues, one for Diamond and one for other statuses). There's a sign on a pole. People queue up, then they swivel the pole round so I'm in the wrong queue now. Try to move, lose place in queue, they swivel it back the way it was... Good airline but boarding especially for domestic is disorganised with poor signage etc."
Khuyết điểm: "Person sitting next me passenger wanted fight with me. She told me this is her space arm rest I can not use for over 9 hours. She smelled alcohol and perfume. which made very uncomfortable bad bad"
Ưu: "Cabin crew provided great service!"
Ưu: "On time，no delay. Food is good. Crew is concerned about passengers when I request to change to an aisle seat，though my request is not fulfilled. I still appreciate the crew's effort."
Ưu: "Very friendly and accommodating staff. They were quick to help when a friend of mine wasn't feeling well on the flight. Great service!"
Ưu: "Nothing really major to complain about but nothing that went the extra mile..."
Khuyết điểm: "The food was sub par.... And the service was very minimal. I felt that there were too few flight attendants for the large capacity of the Triple 7."
Khuyết điểm: "I understand it was only an hour flight but I would've appreciated a snack of some sort"
Ưu: "Good for a short flight! Very nice staff"
Ưu: "Very friendly crew both on the ground and in the air."
Khuyết điểm: "Entertainment options (movies/TV) are rather limited and mostly not to my taste. Entertainment was also the same on the flights there and back, meaning that on the second flight, there was even less choice."
Khuyết điểm: "The captain failed to update the passengers and crew of significant change in flight path and delay. The flight flew off course for almost 30 minutes, while the flight attendants required everyone to remain seated due to supposed turbulence. We felt no turbulence for almost 25 mins. No update was given to passengers while we flew far off course. I motioned to the flight attendant, who was seated due to turbulence warning, to ask why we were off-course, but she could not get up. Many passengers were pointing to the flight path animation, to point out that we were flying straight north, instead of southeast. The flight attendant then called the captain for an update, and then the captain finally made an announcement about weather delays around shanghai."
Delays in boarding and takoff
The food could of been better
More Indian movies Travel kits were not provided in business class
Paid full SQ fare but return trip was on scoot and without any entertainment and no given choice for food.
The checkin staff at Delhi Airport was very rude. Instead of solving the problem they started shouting. Also there was no one to pick helpline of Singapore Airlines. Must avoid Singapore Airlines if you have another options.
We enjoyed the flight very much. The flight staff was very helpful and friendly.
Ưu: "We had to come home 2 weeks early due to the virus, and Singapore airlines were brilliant at changing the flights. Even got upgraded to the extra leg room for free"
Khuyết điểm: "The extra leg room seats were naff, I like getting comfy in a chair and these ones were not. The screen was too far away and the arm rests didn’t move. Also, due to my partner having to swap seats, I was sat on my own next to strangers. They slept the whole way, so the crew never disturbed them meaning I missed out on food and drinks, even when asked"
Ưu: "Great seating"
Khuyết điểm: "Free internet in long flights"
Khuyết điểm: "This time Singapore Airlines Staff seem to be not so helpful. Previously they were happy to help with smiling face and approachable immediately. This time in spite of asking for help in the cabin no one turned up even after multiple requests. I could only get help when someone one walks next to me."
Ưu: "Food, Entertainment."
Khuyết điểm: "Harder than usually landing"
Khuyết điểm: "I recomended yo my friend"
Ưu: "Arrived on time."
Khuyết điểm: "Was a B Grade effort by the crew. They were there to get their pay check & no more....very disappointing."
Ưu: "everything..Singapore airlines is a amazing airline !!! there is a reason why they are no 1 for so many years..."
Khuyết điểm: "5 crying babies on a red eye. Don’t know if that can be prevented."
Ưu: "Dim sum between Hong Kong & Singapore."
Ưu: "Great service and attentiveness with great food and entertainment, including a nice big comfortable seat!"
Khuyết điểm: "Non"
Ưu: "Basics are covered. TV screen is big but otherwise nothing special."
Khuyết điểm: "It is so annoying they want you to pay an extra $20 to pre book any seat. If you need the extra $20 that much, charge me in the original fare! Don't nickel and dime me. At check in they couldn't even get my child seated beside me although a change was made last minute at the gate. Every other airline I've flown recently was better. Sri Lankan and Emirates FAR better service."
Ưu: "Friendly Staff. Very nice Meet and Greet Comfortable travel. Meals were tasty."
Ưu: "Everything else"
Khuyết điểm: "Food was less than marginal"
Ưu: "Everything was excellent, and we even arrived 30 minutes earlier than scheduled..... super."
Khuyết điểm: "no problems"
Khuyết điểm: "The desserts. The bun."
Khuyết điểm: "Some staff not courteous which surprised me"
Khuyết điểm: "I am a vegetarian and they served a chicken piece along with my main course."
Ưu: "I like everything about Singapore airline service."
Khuyết điểm: "Nil"
Ưu: "Service was spot on and food was good. Very comfortable flight overall."
Ưu: "More leg room than other airlines, superb service and excellent food!"
Ưu: "The service from the ground crew and cabin crew are very professional. Friendly and very helpful."
Ưu: "I love traveling on Singapore airlines. They have excellent service and always on time. Their entertainment system is very good. I won't say excellent as I've seem Emirates and they still have along way to go to catch up."
Khuyết điểm: "They did not give us the landing cards and we had to fill them in at the airport. Many were like us and I am surprised. Also for business class passengers they don't get into a priority lane as you see in Emirates and other airlines. while Singapore airline is very good, they still lack in the details."
Ưu: "I liked there was an opportunity to bid on an upgrade"
Khuyết điểm: "Our bid was rejected yet there were empty seats in premium economy. Our bid was within the recommended range. You certainly would not have lost money upgrading us."
Khuyết điểm: "All good"
Ưu: "Service from Singapore airlines"
Khuyết điểm: "Foods serving were too slow for economy class. Not enough selections for entertainment."
Khuyết điểm: "Crew was very poor in responding to any requests. I am usually very quite and light on demands as i hardly hit call button on the seat to get any assistance, but during meal, I was asked about drink and I opted for Ginger ale. Crew said, she will get back to me and I did not hear from her for another 10 mins, then there was repeat serve of drinks and I was asked if i needed any thing and asked the same drink, but then I was asked to wait. After I had finished off my meal and ready to go to sleep, someone was bringing my drink out and I then respectfully say no to it as it was bit late after the meal and asked for water instead and did not like the look on the face of the crew member. I saw it happening with other passengers as well and was under the impression, the whole crew performance was pretty poor and SIA was not up to its high-standards as I always like to fly with them. I will look for different option next time"
Ưu: "Very comfortable great personal service. Smooth flight,on schedule."
Khuyết điểm: "I reserved a window seat on this site but was given a middle row instead when I checked in."
Ưu: "Red wine was good"
Khuyết điểm: "The seats in economy are now Way TOO SMALL! You better start calling Economy - "Stearage"! Food was not as good as on past flights with SA. Movie selection not as good as past SA flights. Earphones supplied are horrible!!!"
Khuyết điểm: "They reschudle my flight beaucase I have anxiety. It's my birthday today. I'm suppose to be in China celebrating me and my grandma's birthday right now. Apparently anxiety is something that Singapore airline are very concerned about me, that needs a doctor note to prove that I'm okey to fly. poor coummcation skill and power play"
Ưu: "Service was best in class"
Khuyết điểm: "Planes are old. They never seem to use newer planes on the Brisbane leg."
Ưu: "Sound sleep"
Khuyết điểm: "N/A"
Ưu: "Neat & clean flight.good cabin crew members.good service."
Khuyết điểm: "Food served was not so good. Toilets are very small compared to other flights..speacially SFA - Singapore flight."
Ưu: "They whole process was just too tiring, especially when passengers were expected to lug around all their packed bags, instead of the airline catering to hold the luggage in the airport holding area"
Khuyết điểm: "Extremely cramped flight in regular Economy."
Ưu: "everything, excellent job"
Ưu: "Attention to customer service and needs"
Khuyết điểm: "Couldn't use my own headphones to watch movies"
Ưu: "Flight on time"
Khuyết điểm: "The in flight service was not as good as I remember the last few times I flew with Singapore. ."
Ưu: "Excellent service, food, in-flight entertainment (what choices!!), and the plane was very up to date as well. Made for a very very pleasant flight experience. Especially for how long the flight was (18 hours or so)"
Khuyết điểm: "The get out and get back in halt at Hong Kong. Practically the entire flight had to do this, quite wasteful. Bad customer experience. Find a better way please! If Hong Kong makes you do that switch over to another airport, better yet make no halt. I have flown direct from SF to Singapore before so not sure why this halt."
Ưu: "In-flight Entertainment. Orderly & on-time boarding."
Khuyết điểm: "Food selection was limited given we were traveling Economy class."
Ưu: "The flight was half full. The staff reassigned me a seat to an empty row so I could stretch out and rest."
Khuyết điểm: "I ordered the seafood meals and they were terrible on the outbound as well as the inbound flights."
Ưu: "The food, the seating, the upgrade, the very polite and attentive staff. I thanked them, and for that, they gave me a hand written note and a set of cards. So sweet. Totally worth it to fly Singapore."
Khuyết điểm: "I didn't like how Vayasan and Singapore airlines telephone check in both claimed they could not upgrade. It was part of the policy/seating I bought. They were wrong, the airlines at San Francisco airport did it without blinking, after checking my visa status."
There were crazy delays, flight cancellations and no communication whatsoever.
Food quality was okay not so great and other things were very good.
They didn’t announce priority boarding at all. Needed to walk up and check at gate
Very helpful and fast serving crew . Can improve on seating space
Not sure why everyone has to go through literally 7 different security check points (not Qatars fault) but besides that, everything went very smooth.
Horrible experience at JKIA. Basic courtesy was lacking. Only the lady supervisor was pleasant and reasonable but it was too little too late for us.
It was QR707 , sold as AA8119 - I was not able to select seat online and not able to select food option online too!
Ưu: "The 1-hour complimentary wifi."
Khuyết điểm: "Hope they had the immigration/arrival card on the airplane."
Ưu: "Very pleasant and comfortable flight with QA."
Khuyết điểm: "Nothing"
Ưu: "The portion for LAX to Doha was fairly comfortable and crew was helpful.. they kept running out of meal options by the time they reached us mid flight .. Doha to Bengaluru portion was less classy— the TV/ remotes etc didn’t work well and overall service not as good .."
Ưu: "Luxury, comfort and hospitality"
Khuyết điểm: "none"
Ưu: "The seat was ok and the food was good."
Khuyết điểm: "Though the staff was friendly, I found them a bit unhelpful. I was literally holding three bags and a toddler in my arms, and passed at least three airline crew members. However, not one of them even bothered offering for help. I don’t expect that from a world class airline."
Ưu: "Qatar Airways could not be described except a FIVE STARS airline. Great hospitality and respectful crew"
Khuyết điểm: "Seat comfort"
Khuyết điểm: "Food and seat comfort could be better"
Ưu: "Crew was good and helpful. Food was good. Seats were comfortable."
Khuyết điểm: "They could have given me an other flight so that I could attend the wedding I was going for. I gotta flight after 12 hours and 10 hours lay-off in Doha. Even if I didn’t get that long layover, I could have been able to attend the wedding."
Ưu: "I had a slight problem with my visa to the country of my final destination but the check in counter crew and management were very polite, helpful and most of all empathetic. Problem was resolved and, All's well that ends wel."
Khuyết điểm: "Wrost app I don’t advise any one use it cause"
Ưu: "Decent leg room nice food"
Khuyết điểm: "No in flight wifi"
Ưu: "Food was great Seats were comfortable Everyone was super nice"
Khuyết điểm: "I’m a 6’3” in shape man. I selected the bulkhead seats for extra leg room. Great crew, but my shoulders stuck past the seat edge 3” on both sides."
Ưu: "On time and efficient"
Khuyết điểm: "Food was mediocre in options and taste. Not the most comfortable flight either. The Manila to Doha leg was much less comfortable than the Doha Philly leg."
Khuyết điểm: "The planes weren't as comfortable as others I've been on like the double deckers of Emirates. Their economy class was NOTHING special. Everyone talks about how superior Qatar is, but I found nothing special about it...the seats, the food, the entertainment were all basic and nothing fancy. The crew, while very sweet, seemed inexperienced and green to me..but they were lovely and that's all that ultimately matters."
Ưu: "Dedicated to customer service"
Ưu: "The Qatar Airways price."
Ưu: "service and staff was polite & friendly"
Khuyết điểm: "Some crews are not accommodating."
Ưu: "Much better than the flight from Mumbai to Doha. The crew was attentive."
Khuyết điểm: "Meals could have been better. The good didn't compare to business class on other airlines."
Ưu: "its a five stars trip in its services"
Ưu: "On time. food were good in general."
Khuyết điểm: "Complimentary hotel for 10 hours layover is needed whether or not if it's an economic passenger. Air stewardess can improve basic English pronounciation of English is her / his second language."
Ưu: "it was nice on the plane the guests were professional"
Khuyết điểm: "before boarding the officials lacked professionalism"
Ưu: "The crew was excellent in their mannerisms, efficiency, service and never ending smiles."
Khuyết điểm: "The flight was not overly crowded and many of the passengers were seated with three people per set of seats while others were seated individually and able to spread out with much more comfort. I felt that when the flight crew saw this they could have made everyone much more comfortable by switching people to two people per row thus giving them more room especially on such a long flight."
Ưu: "Stewardess (Thai origin) - can't recall her name... Simi something or another... was very helpful... great experience!"
Khuyết điểm: "They gave us a small chicken sandwhich for breakfastand the next meel was over 6 hrs later with a small bag of chips in between. I was actually hungry when we got off our 13 hr flight."
Ưu: "The service during the flight was excellent, workers showed all kind of concern and care. Thank you."
Ưu: "Good, newer wide body aircraft. Good service. No hassles, really. Would fly again. Overall good experience."
Khuyết điểm: "Newest seating arrangement in 777 300 ER just too crammed. Used to be better. Nothing special about this flight, was expecting a little more space, a little less crowded, a bit better service. But my flight was short hop from BKK to HAN, last leg of flight originating in Doha."
Ưu: "Todo estuvo prfecto"
Khuyết điểm: "La comida no es nada del otro mundo"
Khuyết điểm: "Worst customer service ever seen in my 15years of flying experience. Initially charged $1000 for 3 tickets for modification of return trip - confirmed the same and tickets issued (i'm fine with this). But, after i made arrangements for new date, I got a call saying calculation error and asked to pay another $500 leaving me no choices. How can such a reputed airline have no tools to calculate the pay? Other airlines offered one-way for half of the price i paid. On top of it, online helpdek promised front line seat to satisfy me but nothing was offered even if i ask explicitly. Simply declined saying i am not in priority list. Why do they make false promises? Friends, Just don't fly in Qatar for food....."
Ưu: "Everything is fine and have a wonderful time"
Khuyết điểm: "is it true that Qatar treats the passengers coming to US differently than the passengers going out of US. I noticed that the crew was giving menu cards for dinner when coming back to US. Food quality is very ad, quantity is small also. same story with snacks. they don't offer enough food overall. The crew should be trained better for int'l passengers."
Ưu: "Flight attendants were very courteous and attentive. Comfortable seats and smooth flight. Didn't feel that the flight lasted for 16 hours."
Khuyết điểm: "Food needs to be asked for rather than offered."
Ưu: "Always heard middle eastern airlines where greats and Qatar didn't disappoint. The staff was amazing and the seats were comfortable and spacey considering it was economy. If I could do it again I would definitely fly with them again."
Khuyết điểm: "Nothing really. Only thing would be you had to be pretty specific with the staff not be woken up because they ensured you were fed and hidrates (not necessarily a bad thing)"
Ưu: "The flight was comfortable. The flight attendants were pleasant and attentive."
Khuyết điểm: "After the flight landed we had to present our boarding passes one by one so they could be inspected again and our names were crossedoing off some list. It really slowed down meeting our ride and getting to customs. I think it also contributed o our flight being delayed since the flight before us had to do the same thing as they disembarked. I would be more concerned if my flight had a close connection if this is a standard practice. This was my first flight with Qatar. If the practice is standard I won't keep flying them."
Khuyết điểm: "More leg space"
Khuyết điểm: "Only issue was long transit line in Doha, otherwise outstanding service and comfort"
Khuyết điểm: "Not sufficient food, less quantity or quality of food, cramped seat, there was a big guy sitting next to me, unable to even rest my hand"
Khuyết điểm: "WiFi was very limited."