Left late and arrived late other than that it was good
Easy flight boarded late but they made up the time
Only thing i have to said is rough landing and food is not great so does the entertainment.
Most of my selected seats were changed to seats I did not want.
Service is good and food is very nice.
Ưu: "One of the JAL ground crew was fantastic at Narita airport. I didn’t have enough time to get on my next flight. She provided me full assistance to take me to the connecting flight gate on time."
Khuyết điểm: "Several flight attendants gave me wrong drinks."
Ưu: "Crew and service were outstanding!"
Khuyết điểm: "I would have liked the ebooks section of the entertainment options expanded. I love to read and that would have greatly distracted from the discomfort of having to sit so long in such cramped quarters."
Ưu: "Japan Airlines always, always, always takes such good care of us, especially with the kids. This flight was no exception. I had forgotten to reserve a kid's meal for our kids (don't forget, parents) and they went well out of their way to make sure that the kids had food that they would like."
Khuyết điểm: "Entertaining in English"
Khuyết điểm: "Trip to Manila from Tokyo was delayed for 3hrs plus"
Ưu: "Seat in biz on 380 was comfortable. Crew good not great."
Khuyết điểm: "Food terrible. Seat maintenance not good. Armless and remote didn't work properly. Boarding needed work. No biz priority."
Khuyết điểm: "Be able to select seats online within 24hours of flight for free"
Ưu: "Two choices of meal and friendlier staff. Props to JAL."
Ưu: "Perfect in all aspects. Will use them again for all my flights."
Ưu: "Good service. Flight went off without a problem."
Ưu: "Great crew! Easy transfer. Handled our luggage very well! Will fly again. Food was good!"
Khuyết điểm: "More movie options would have been nice."
Ưu: "Rebooked me because I went to wrong airport — thanks"
Khuyết điểm: "The business meal was just okay this time. Not as good as before."
Ưu: "i cancelled my flight and still have not got my money returned"
Khuyết điểm: "I dont have my return but you take it right away"
Ưu: "Best airline I have ever flown."
Ưu: "Flight time was not bad, not too long"
Khuyết điểm: "Food options were bad, I offered to pay money for something better, didn't even have an option to pay for better meals, I don't think better meals existed for coach."
Ưu: "Awefull I did get to use my ticket"
Khuyết điểm: "Japan could have helped me change my name in my reservation to match my passport"
Ưu: "Flight was comfortable enough"
Khuyết điểm: "4 stars for food and entertainment as it was only an hour flight."
Ưu: "I love everything from JAL"
Khuyết điểm: "none"
Ưu: "Service was exquisite."
Khuyết điểm: "No complaints."
Ưu: "Amazing service. Delicious and plentiful food. Larger seats with more leg room. Quick and efficient boarding."
Ưu: "The on board service was very pleasant. Enjoyed the movies on my seat's TV screen. Enjoyed the food very much!"
Khuyết điểm: "First time on a 787 so was a little disappointed the economy class seating was still a little cramped, the in-flight entertainment and service made up for it though."
Ưu: "The food is good. The seats for regular economy are a bit more spacious. They also have some deal with fast food restaurants, Mos Burger and Yoshinoya so sometimes you can get their air version of the fast-food meals. I had Yoshinoya and it was pretty good. The entertainment was okay, the only 2 things I wanted to watch was John Wick 2 and Guardians of the Galaxy 2, but the movies change every month so it was probably a bad batch. Also free toothbrushes and toothpaste available on the plane and a self service snack area. Overall it was great."
Ưu: "Still, love JAL's customer service from the cabin crew. The flight attendants are always friendly, courteous and professional. They do a great job of meeting and exceeding passengers expectations"
Khuyết điểm: "The cabin area was extremely warm; at one point, I had to take out the safety card and fan myself. There was no explanation why the approximately 5-hour flight was uncomfortably warm. During the flight, I woke up from a sound sleep because of the heat in the cabin."
Ưu: "super comfortable seats, great food, huge monitor, non stop service for the 13 hours plus JFK-hnd new flight"
Khuyết điểm: "Aisle seats not very private, remote control not intuitive to use"
Ưu: "Great service. Great in flight entertainment. Served a meal. Had USB charge port. Spacious even though I was in the last row."
Khuyết điểm: "Wish they offered a vegetarian meal, however the food was great and I still was satisfied with the parts I could eat."
Ưu: "The workers are always wonderful."
Khuyết điểm: "Food was not as good as in the passed."
Ưu: "everything was perfect!!"
Ưu: "service is great!"
Khuyết điểm: "nothing"
Ưu: "I am all right for travelling by Japan airlines this trips to Taipei. My hometown."
Ưu: "Polite service, comfortable flight, no delays"
Ưu: "Good, clean aircraft; professional, pleasant, well-trained crew. Felt good when I embarked, felt good when I disembarked. Can't ask for more than that."
Ưu: "Staff- the ladies in flight were very friendly and courteous."
Ưu: "All was fine"
Khuyết điểm: "Nothing"
Ưu: "The airplane and all"
Khuyết điểm: "A little bit in the sakura lounge"
Ưu: "The food (Japanese) clearly was a league of its own. Service was prompt, attentive yet discreet."
Khuyết điểm: "Selection of video entertainment could be increased and improved."
Ưu: "that it was actually flown by JAL not china southern"
Khuyết điểm: "the confusion of having one company selling another's tickets makes finding the gate difficult."
Ưu: "Staff was great and everything went according to schedule."
Khuyết điểm: "The food was bad, but this is my first time having such bad food on JAL."
Ưu: "Attendants were very supportive. Food was very good."
Khuyết điểm: "Restroom smelled bad"
Ưu: "Economy seats were extremely comfortable and roomy. What a difference that makes."
Khuyết điểm: "Movies available tended to be either action/terror/suspense, or old movies. Very few real dramas."
Khuyết điểm: "Food so-so boxed ramen very poor bottom of the seat after 5-6 hours very hard and uncomfortable"
Ưu: "They were super considerate the entire flight."
Ưu: "Best prices for quality service. If the prices for JAL are within $30, I will always select JAL."
Ưu: "One of the most attentive crews I've ever had. Superb service. Angled flat seat was not bad at all."
Ưu: "I liked that the seats were a 2-4-2 configuration. Most American carriers will have a 3-5-3 seating configuration. JAL has won some prestigious seat awards in 2015 for innovation and comfort."
Khuyết điểm: "The JAL website specified most trans-atlantic flights with the newer and more spacious seating in Premium Economy. Departing from San Diego, this was only an option once a year I was told at the check in counter. I was counting on extra width and legroom as I am 270 lbs and 73" tall. I was disappointed that these up-gradable seats were not available. I also did not like that we sat on the Oksaka tarmac at a divert airport from Narita (Tokyo) and were not given an option to leave the plane and find alternate transportation of our choice to get us to our destination. I understand the high winds and bad weather was not allowing us to land on time, but we sat on the tarmac for 2 1/2 hours and then left to fly into Narita 5 hours late."
Lush food, excellent service, superb seating/bed, plenty to drink and one of the best flights I have ever had.
Ưu: "Best in the world, as always."
Khuyết điểm: "Its sad to see that only the female flight attendants look after the restrooms, no male attendants were seen doing it on both flights. Disappointing in this day and age this still exists."
Khuyết điểm: "The aircraft was very cold and chilly."
Khuyết điểm: "On time would be better."
Ưu: "They were very generous with food and drinks. It was a pleasant flight."
Khuyết điểm: "Our seats were uncomfortable. We did not like sitting on the front row three deep. We would have preferred the extra legroom seats we had on the 1st flight"
Ưu: "Crew will do anything to help"
Khuyết điểm: "I was on a nut free diet However they still gave me a ice cream covered in macadamia nuts. Nut free meals were also gluten, vegan etc so very bland"
Khuyết điểm: "Nothing comment."
Ưu: "Yes and yes"
Khuyết điểm: "Not sure because I have never had a better experience."
Ưu: "Singapore airlines never disappoints"
Ưu: "The crew was terrific. Always smiling and helpful."
Khuyết điểm: "If you need more space economy is a tight fit. It would be better to upgrade."
Khuyết điểm: "Reservation online"
Khuyết điểm: "Flight way too cold"
Ưu: "Crew amazing. Seat super comfortable"
Khuyết điểm: "Nothing!"
Khuyết điểm: "Seat space could be wider for working"
Ưu: "Cabin crew knew how to work."
Khuyết điểm: "So surprisingly, the cabin was dirty and the seat comfort was below expectation."
Ưu: "The cabin crew and the pilots. The flight went smoothly."
Khuyết điểm: "Singapore Airlines should inform clearly of the mileage policy and the lounge access while using a code-share flight. I thought I booked as a code-shared Singapore Airline flight, but I got rejected from the lounge access."
Ưu: "Extra leg room, great service and good food."
Khuyết điểm: "The entertainment system feels dated (no touch screen) manual rewinding of movies, selection of movies"
Ưu: "Service was great on both sectors"
Khuyết điểm: "Premium economy seat is still not comfortable enough in comparison with economy."
Ưu: "Friendly staff Good customer service"
Khuyết điểm: "There was nothing i dislike"
Khuyết điểm: "Way too cold"
Ưu: "Friendly staff."
Khuyết điểm: "The food for Premium Economy was very poor. The choices were substandard and the food at some meals was inedible. Very disappointing for the price of the tickets. The cabins and equipment seemed old and jaded."
Ưu: "I liked the food that was provided and the range of entertainment is up to date anencephaly plentiful, spoiling you for choice. The flight crew were very friendly and prompt to serve which was amazing"
Ưu: "Scoot employees were really helpful, I missed my flight from Singapore to Kochi because by the time the passengers got off the flight and went through immigration in Singapore, the check in counter had closed, and there was no more flights available to Kochi until 2 days later. The employees made sure I boarded my flight and I came home to my sister’s wedding"
Khuyết điểm: "Kayak doesn’t specify its two separate tickets for my destination to kochi from Honolulu, also they didn’t specify their would be a stop in Japan before the flight reached Singapore. The flights were delayed by a few minutes, which led to me stressing to make it on time to my flights, and I felt dehydrated and nauseous. Also the website doesn’t specify that we will have to purchase meals either before hand or on board, and that the airlines only took cash and no credit card. It was miserable, a whole 20+ hour flight with lots of stress of catching my flight, checking and the checking my baggage, and being hungry and thirsty because I didn’t carry enough cash on me."
Ưu: "It's not the cheapest way to fly but it's a great way to cross the Atlantic. Seats are big enough for 2, really. Lay flat beds make the night crossing east tolerable. You really can get several hours sleep. The cabin crew is outstanding, patient, and extremely responsive to requests. Two meals served were excellent. Entertainment choices were complete. After a number of flights in Economy on other airlines I'm spoiled by Singapore Airlines and also by Business Class. And their fares seemed much less than others for the JFK to FRA route. Had no idea this level of luxury existed on an airplane."
Khuyết điểm: "My seat assignment was moved without explanation on our return flight, FRA to JFK. That was disappointing. The gate folks were apologetic but no real explanation given."
Khuyết điểm: "SQ860 flight on 4th April morning delayed and greatly affected my today trip scheduled."
Ưu: "We love Singapore Airlines, seriously it's not hard, you just have staff that care, clean comfortable air craft, good inflight entertainment. Are you listening American and British Airways?"
Khuyết điểm: "Please move this service to DFW and displace the rubbish transatlantic service that is there"
Ưu: "Service is always excellent"
Khuyết điểm: "Food however was very disappointing. Surprising as Singapore Airlines pride themselves on quality and the food was poor :-("
Khuyết điểm: "The seats and there is not much leg room"
Ưu: "Ontime, airline stewards were excellent and tv entertainment very good"
Khuyết điểm: "Nothing"
Ưu: "New plane"
Khuyết điểm: "Nothing in particular"
Ưu: "Great they are now flying Canberra to Singapore. Judging by our full flight it is very popular also!"
Ưu: "friendly staff top Service top Inflight"
Khuyết điểm: "new aircraft, 2 x usb charging ports, 50+ movies, very quiet aircraft."
Khuyết điểm: "I purchased this ticket without realizing that the law stipulated 6-month validity remaining on one's US passport to enter singapore. The Singapore Airways website does not state this anywhere, and it was not until I arrived at the airport that I was informed that I wouldn't be able to check in, but nor could I refund or transfer the ticket. The booker should be obliged, when one enters the passport information upon purchasing the ticket, to make note if the passport expiration time is not valid for the flight. Spent $600+ on the flight, and the customer service person I spoke to from the airport was very abrasive and not interested in helping me figure out an alternative."
Ưu: "Everything was smooth. Although we took of a little late but we landed as per schedule. Service was personalised! Great trip."
Khuyết điểm: "Nothing....."
Ưu: "The staff are so friendly and helpful. Highly recommend travelling with the airline. The A380 is a great way to travel with more space in economy. I booked seats on the upper deck where there is a smaller economy cabin. Makes you feel a bit more civilised up the top!"
Khuyết điểm: "Economy class isn't great for a long haul flight but the staff make it much more bearable."
Khuyết điểm: "Need to be able to upgrade with Krisflyer Miles"
Ưu: "Such incredible staff. Always Willing to go above and beyond! I flew 17 hours with them and they made the flight a breeze. Great airline, will be flying with Singapore again"
Khuyết điểm: "Really nothing. I loved flying with them."
Ưu: "Crew was very pleasant!"
Khuyết điểm: "Cabin area warm for a 9.5 hour flight! Food selection was not much."
Ưu: "Food & condition"
Khuyết điểm: "Crew were unfriendly and rude"
Ưu: "the service on the flight was the best I can ever recall having."
Ưu: "Crew was outstanding"
Khuyết điểm: "No sound on my entertainment system"
Khuyết điểm: "Nada"
Ưu: "The crew is really the only thing making the flight enjoyable."
Khuyết điểm: "SQ800/805 are operated with "old" 777-200. The cabin is definitely not up to the Singapore Airlines standard. The IFE in particular is showing a very poor screen. And the food was, as frequently on SQ, below average."
Ưu: "The food, the seating, the upgrade, the very polite and attentive staff. I thanked them, and for that, they gave me a hand written note and a set of cards. So sweet. Totally worth it to fly Singapore."
Khuyết điểm: "I didn't like how Vayasan and Singapore airlines telephone check in both claimed they could not upgrade. It was part of the policy/seating I bought. They were wrong, the airlines at San Francisco airport did it without blinking, after checking my visa status."
Khuyết điểm: "Turn on the lights before landing graduallyb- noone likes bright fast - too nasty;"
Ưu: "Baggage handlers extremely fast"
Khuyết điểm: "The boarding process was awful. The gate agent was extremely rude - was shocked she was representing Delta. There was police on board arresting two passengers and crew was not saying anything."
Khuyết điểm: "Too many flight delays and gate changes"
Ưu: "The crew was light spirited. Took the angst out of the long stressful wait"
Khuyết điểm: "Punctuality. Flight was 2 hours late"
Ưu: "Lift off and landing was excellent"
Khuyết điểm: "Nothing"
Ưu: "Crew was good seat comfortable"
Khuyết điểm: "Better snacks"
Ưu: "The crew and the boarding were good"
Khuyết điểm: "No food. Just unhealthy snacks"
Ưu: "Crew was friendly, cabin was clean."
Khuyết điểm: "No Tvs"
Ưu: "It was fine. They didn't charge me for the exit row, so that was nice"
Khuyết điểm: "N/a. It was fine"
Ưu: "Great movies."
Khuyết điểm: "Seats won’t stay reclined."
Khuyết điểm: "Slight delay of flight"
Khuyết điểm: "1. Board the plane from back to front! It is ridiculous the way it is currently done. 2. Get people to announce boarding who speak CLEAR English. 3. Further limit carry-on luggage."
Ưu: "I like how friendly the crew was"
Khuyết điểm: "Our flight was delayed by an hour and we had a connecting flight IN ATL that we had to get to in :30 minutes. By the time we got off the plane we had :15 minutes to get to our connecting flight. We barely made it. They were about to close the door on us. Didnt really appreciate that."
Khuyết điểm: "Flight was delayed."
Ưu: "Loved being in first class"
Khuyết điểm: "Hated gate change and late plane at the last minute."
Khuyết điểm: "Boarding is as usual chaotic"
Ưu: "Boarded fast"
Khuyết điểm: "Woman next to me with crying baby didn’t care that her baby’s head and arms where pretty much in my seat the whole flight. And the girl in front of me was wildly dancing the whole flight in her seat with headphones on and she get pushing back in her seat hitting my knees And every announcement the flight attendant made during the flight sounded like he was stoned and obviously didn’t care what he was saying"
Ưu: "Timing of the flight and the luggage step by step notification"
Khuyết điểm: "Last seat by bathroom smelled of urine"
Khuyết điểm: "Surrounded by screaming kids, screaming adults and no AC"
Khuyết điểm: "Never on time"
Ưu: "The quickness of boarding n the crew"
Khuyết điểm: "the landin n small seats"
Ưu: "Plane was clean and updated"
Khuyết điểm: "No negative opinions"
Ưu: "Flight was short"
Khuyết điểm: "Was charged $60 for a bag that was supposed to be free"
Ưu: "On time take off."
Khuyết điểm: "No comments"
Ưu: "The Captain greeted each guest both on and off the plane !!"
Ưu: "Smooth loading and unloading"
Khuyết điểm: "Customers don’t listen to the Flight attendant"
Ưu: "Food and nice crew"
Khuyết điểm: "No tvs and bad WiFi"
Ưu: "Departure was right on time and we actually arrived 15 minutes early."
Khuyết điểm: "The inflight monitor worked but none of the data (GPS altitude or speed) was working."
Ưu: "The pretzels"
Khuyết điểm: "Our return flight had no TV screens :-( And no blankets ...was freezing as we got closer to nyc"
Ưu: "crew was professional and seats werre comfortable. flight departed late but arrived on time."
Khuyết điểm: "nothing to say."
Khuyết điểm: "That's the flight is clean"
Ưu: "The plane was really cool. Some more advanced technologies than other Airline companies. Crew was good too."
Khuyết điểm: "Issue happened with my landing. Didn't make it in time to next gate. Delta did everything they could to blame me, insulted me on The phone and definitely provided the worst customer service"
Khuyết điểm: "Flight was changed. Missed an important event"
Ưu: "What I USED to like was the no hassle, no problems getting the tickets right through landing on the tarmac."
Khuyết điểm: "I had a family emergency and because I had used a mileage ticket (as opposed to a paid ticket) I was told that I needed to give them 72 hours notice. I tried to explain that I had no control over the situation. It fell on deaf ears. I was so upset and frustrated that I could barely speak. My miles are now lost as the entire round trip ticket was cancelled and I have no way to regain all those miles that I wasted. It was the first time Delta did not come through for me and I must say, it's left a very bitter taste in my mouth. I couldn't believe that there isn't some provision (there is if I had paid for my ticket) and have lost all those miles that I use to fly Delta. So much for customer service."
Khuyết điểm: "Nothing special - just ok - tight leg leg room was expected - no entertainment at all - wifi very slow and couldn't load a book for my almost blind father - just ok"
Ưu: "Friendly staff. Very accommodating."
Khuyết điểm: "Wifi never works. I wanted to charge my phone, but my outlets weren't working, either (my neighbor had no issues). Kinda sucked considering I was planning on working on my flight to New York. The AC was blasting humid air, so it was extremely uncomfortable."
Ưu: "i was able to use wifi during the flight which made the time pass by fast."
Khuyết điểm: "i asked one of the ladies if they had blankets since the plane was freezing she told me no but everyone in first class recived a blanket whether they used it or not. i guess the people in zone 2 and zone 3 dont matter. the seats are the worst! they dont even sit at a 90 degree angle your more like sitting forward."
Khuyết điểm: "Delta didnt wrap car seat in plastic while it was raining so it was soaked"
Khuyết điểm: "Our flight was delayed by an hour, which didn't really affect me, as Detroit was final stop. However, there were a large amount of people on the flight with connecting flights coming into Detroit. I am POSITIVE that several of those people missed their connecting flights as the flight attendants and crew did not allow for them to leave the plane first. As people seem to be so self-centered anymore, the attendants should have announced that people were not to leave until all passengers with connecting flights had left the plane. Very sad that people can't use common courtesy all by themselves, but as they can't, it should have been enforced by the team on the plane."
Ưu: "Crew was fantastic and I really enjoyed having multiple USB ports to keep my devices charged."
Ưu: "Plenty of give on seat belt, just enough leg room for my 6' frame. No one was seated in the middle seat!"
Ưu: "Flight was smooth and uneventful, comfort plus seat was comfy and sky priority lines were nice perk."
Khuyết điểm: "No food / no entertainment at all. Not that I cared. Ran out of overhead compartment space fast."
Khuyết điểm: "I could not print my boarding pass, get it on email, get it at the airport. A waste of their time and mine. And makes no sense. It is some new policy of Delta. Not good"
Khuyết điểm: "No in flight entertainment"
Ưu: "The crew was amazing. We had a two hour delay on the ground due to thunderstorms, but the pilot kept us informed and the flight attendants answered any questions and helped with everything. The pilot even walked down the isle asking people if they had any questions."
Khuyết điểm: "We booked our tickets through American Express over 3 months before the flight. Delta has a new policy that these tickets are not allowed to have certain privileges that tickets purchased on their own site have. Unbeknown to us, one of these is the ability to select your seat. On the ride from CVG to FLL we were assigned seats in the back of the plane, but at least we were next to each other. On the way back, we were not assigned a seat at all. We arrived to the airport almost 4 hours before the flight and were still not assigned a seat and were told we would have to speak to the gate agent. Even we when spoke to the gate agent, they still did not have a seat. It was not until we had already started the boarding process that they called us up and told us that we were going to be sitting 5 rows apart, both in a middle seat."
Khuyết điểm: "Everything was ok"
Ưu: "on time and organized"
Khuyết điểm: "food wouldn't be enough even for a two year old"
Ưu: "Boarding, departure and arrival were on time"
Ưu: "They seated my husband and I together. The flight was smooth."
Khuyết điểm: "I’m always in Group 9"
Khuyết điểm: "Crew was terrible"
Khuyết điểm: "Entertainment."
Ưu: "Seat was ok because we paid more or has a “status”"
Khuyết điểm: "Nothing has changed and nothing will-services is nothing to write home about, with yr little pack of pretzels-i am happy to get safely to my destination and that’s all that matters"
Ưu: "Clean. Rough landing- felt like slamming on the breaks too hard"
Ưu: "Customer service"
Khuyết điểm: "The planes having chargers and the WiFi working"
Ưu: "Crew were amazing despite all the delays throughout the day"
Khuyết điểm: "The weather lol"
Ưu: "Wasn’t horrible."
Khuyết điểm: "Would have been nice to be on time. Not packed so every single seat was filled. But it was as expected which is the best we can expect."
Khuyết điểm: "We had a very rough landing into Fort Lauderdale on 3/29/19. Pretty sure we had a new pilot. It felt like she was going too fast and didn't slow the plane down enough as we were descending d threw on the brakes feeling like the plane wasn't going to stop. Very scary! Return flight was much better."
Ưu: "Worst flight of my life"
Khuyết điểm: "The crew was rude, the entertainment system was broken, there was 0 leg room, and it took hitting the call button 4 times to get water after beverage service (the second time they walked up, turned it off and walked away). I vowed to never fly American again after this flight."
Khuyết điểm: "In every segment they failed & just continually nickel & dime you."
Khuyết điểm: "The delayed flight was an issue, this caused me to miss my connecting flight. Punctuality is very important to me and should be to your airline."
Ưu: "Aircraft looks brand new and it had ton of entertainment videos, games, tv etc."
Khuyết điểm: "Why did you remove T-Mobile!?? It was the best, bring it back"
Ưu: "Because the flight was delayed the captain and crew did everything in their power to get us to Charlotte without any more delay than there already was."
Khuyết điểm: "Only issue we had is that the flight was delayed, other than it was an okay flight."
Khuyết điểm: "The airline left my luggage behind at dfw"
Ưu: "Boarding is orderly."
Khuyết điểm: "Why aren’t seniors and parents with little kids allowed extra time to board? You have to pay for WiFi after the first hour? No kosher options for purchase in the food menu, clearly not looking out for all Americans."
Ưu: "I like everything ."
Ưu: "The gate attendant was especially helpful in advising me how to pack my bag under the seat without having to check it. The flight was on time too"
Khuyết điểm: "The Emotional Support Animal was flatulant the entire trip. I was gagging the entire trip from the smell"
Ưu: "Leg room in coach"
Khuyết điểm: "No movie selection"
Ưu: "Smooth flight"
Khuyết điểm: "Small plane"
Ưu: "Boarding eas good and crew was very good."
Khuyết điểm: "The three hour delay and the terrible food served."
Khuyết điểm: "Crowded, upcomfortable seats. Food for sale on plane all contains wheat, except potato chips. Other airline have a much broader selection of food."
Ưu: "Nice plane, lost of overhead space Friendly staff"
Khuyết điểm: "Was a few minutes late"
Ưu: "upbeat happy crew. Service of drinks was pleasant and helpful."
Khuyết điểm: "Cramped seat room."
Ưu: "Friendly crew"
Khuyết điểm: "Couldn't use WiFi to watch Netflix or YouTube so our 2 year old would be entertained"
Ưu: "Flight delayed due to no crew"
Khuyết điểm: "Got hotel voucher for hotel with no rooms available"
Ưu: "Clean boarding area."
Khuyết điểm: "American airline agent who checked us in at the curb side asked for the money. Will not use curb side check-in."
Ưu: "Arrived ahead of schedule."
Khuyết điểm: "Some crew were not very welcoming (smile)."
Khuyết điểm: "At the beginning it wasn't clear the flight was operated by AA, but it is a failure of the British Airlines broker who sold the tickets. We almost missed the flight"
Khuyết điểm: "Seats are getting more and more uncomfortable"
Ưu: "The staff was nice and friendly"
Ưu: "Have not travelled AA in a long time due to my disappointed but today's flight changed my opinion. Was impressed with every thing except that 1 cookie and a cup of water. Not a deterrent though"
Ưu: "not much they gave us snacks"
Khuyết điểm: "how long i had to wait"
Khuyết điểm: "Flight late, typical for American. Usual American Airlines rude staff."
Ưu: "Nice trip...no stress"
Khuyết điểm: "I believe the flight was delayed due to weather. This resulted In my seat being given away on my connecting flight."
Khuyết điểm: "The seats even in first class were so old the springs were stabbing me in the back. No entertainment system. American Airlines is ALWAYS late. I was delayed 5 hours. Food is horrid. Rating applies to all American flights I've been on."
Ưu: "Everything went very smoothly & I plan to book more trips on Kayak in the future."
Ưu: "Flight was on time"
Khuyết điểm: "Service, size of plane, lack of enthusiasm from staff"
Ưu: "American Airline flight was on time, actually, early departure and early arrival. Crew was friendly and helpful, and I arrived safely. There was room overhead for my carry-on. And I got a great deal thanks to Kayak."
Ưu: "Crew was excellent on both legs. Pleasant, accommodating. Good overhead storage space. Free tv was nice although I didn't watch it."
Khuyết điểm: "Cramped! I'm 5'2" and could barely get my underseat bag in and out. Very late boarding and departure. Don't like the glass of soda and they don't hand you the can but that's just me. And, of course, we boarded very late."
Khuyết điểm: "No space in the overhead bin for my section because they were filled with bags that were much bigger than carryon size."
Ưu: "On time, good serv in first class."
Khuyết điểm: "Delayed 2 hours. Weather, I get it but...when on the ground, we all baked..no Ac in the plane ...and an awful landing..thought we were going to crash.."
Khuyết điểm: "Almost missed my connection due to the Tarmac being blocked by the plane before us with a mechanical issue."
Khuyết điểm: "Took 2 hrs to get a drink after we took off. Need more help."
Ưu: "Comfortable seats, no delays, smooth flight"
Khuyết điểm: "Food choices were terrible - breakfast time and no breakfast food, no sandwiches just overpriced snacks."
Khuyết điểm: "All is good"
Ưu: "The crew was amazing! Very nice, professional, courteous. Couldn’t have asked for better. I also enjoyed having wifi for viewing your movies in contrast to screens behind the seats."
Khuyết điểm: "A variety of bag of chips in contrast with pretzel sticks."
Khuyết điểm: "My first flight was delayed so I had to run 10mins non stop to my connecting flight to HNL. When I get to my flight they changed my seat to a middle seat. I don’t book a flight unless I have a window seat, so I asked them to change it back to a window seat. They were unable to but offered me a flight the next day, which is unacceptable. Then I arrive to my destination and I have no luggage. I was able to make my connecting flight but somehow my luggage was not. When I inquired about my lost luggage I was told to check baggage claim later tonight. No clear answer on how to get my luggage."
Khuyết điểm: "It’s a united flight so any expectation of being treated like a customer that actually pays for a ticket is a bridge too far."
Ưu: "Excellent service and comfortable flight"
Khuyết điểm: "Poor flight. Attendants didn’t turn on the a/c until plane was at altitude then would periodically turn it off."
Ưu: "Everybody was wonderful. All the staff were friendly and the flight was great."
Khuyết điểm: "I volunteered to gate check my instruments (which I NEVER do because it’s not my hobby, it’s my livelihood). When I did, I made very clear that I’ll ONLY do it if it’s handed to me at the gate when I arrive. It CANNOT go into baggage claim because it’s 2 $3000, left handed, vintage Paul McCartney basses packed in one bag. The gentleman assured me that I’d have it handed to me upon arrival. It isn’t designed to go through the rough handling of people I’ve never met or trusted. So I got to Denver and waited at the gate until someone told me, “oh no that’s gonna be down in baggage claim” Needless to say, I’m scared to death and I don’t even know where $6000 worth of instruments of mine, is right now. I wish people would communicate when they promise things."
Ưu: "The service excellent on the plane."
Ưu: "Food was not good plane was dirty"
Ưu: "Excellent service and flight. On time. Nice clean plane."
Khuyết điểm: "Nothing."
Ưu: "Not much besides the boarding was quick"
Khuyết điểm: "The crew was overly loud and disturbing. We were told we couldn't bring along a carry on bag with the type of tickets we had purchased yet there was plenty of room for us to once we boarded."
Ưu: "Nice service"
Khuyết điểm: "Plug by me didn't work"
Ưu: "Hoping to enjoy an easy refund."
Khuyết điểm: "So far, everything okay."
Ưu: "Boarding, friendly staff"
Khuyết điểm: "One of our tv's didnt work on the flight. All flights should have free movies. Flying into Florida we were able to enjoy a movie but on the flight back home everything (even a regular tv channel) had to be purchased."
Ưu: "The crew was friendly and helpful. We were always informed of what was going on."
Khuyết điểm: "Layoverof 3 hours"
Ưu: "Excellent food service, fast ground crew and comfortable seats. On return we were diverted due to weather but Customer Service kept everyone informed and was on top of everything."
Ưu: "My flight was nice and smooth"
Khuyết điểm: "Gate person was not friendly or very helpful"
Ưu: "Flight attendant was nice"
Khuyết điểm: "My first class seat would not recline and I had a broken leg in casting, it was absolutely difficult for me to stay up the 6 hours flight. The food choice was only one choice since the run out of the other selection."
Ưu: "The flight attendants were fairly nice and understanding .!"
Khuyết điểm: "At first the flight was okay with minimal tuberlance , later in the flight the pilot seem as if she lost control at one point . Not to mention the landing was by far the worst landing ever . We were late and the landing was horrible , I thought we were going to crash. On top of that we were late which was a big inconvenience to find out my flight was a four hour delay and I had to be at work. I'm very unhappy . No reimbursement , no change of flight no courtesy flight. This is my first time flying and I'm NOT impressed at all.! I watch the girl throw around our luggage with mine being damaged as I watched her throw my bag around .! That is unfair and by far the worst experience ever!"
Khuyết điểm: "Seat wouldn't recline and I was having a broken leg in a cast I had to keep straight"
Ưu: "Great service Stewardess was amazing"
Khuyết điểm: "Flight delayed for almost 2 hours"
Khuyết điểm: "in-flight entertainment was broken the entire flight only 1 snack choice (and it had dairy, which i can't have)"
Ưu: "United Provide good service"
Khuyết điểm: "The flight delayed"
Ưu: "Our seats weren't changed on us, as it was going to Florida"
Ưu: "I didn't like anything"
Khuyết điểm: "They say I miss check in by 1min. There was no more flights to NY. I told them to connect me to Bradley in Connecticut, they say no they can only get me flights on. My original destination. In which they don't have any. They send me all the way to Newark. So i had to find my way to NY then to CT. The TSA officers that work at this airline are awful. Overall experience was horrible. I would give it zero stars if I can."
Khuyết điểm: "It took roughly 40 minutes to get the luggage form the middle of terminal B to the end. O'Hare is consistently the worst airport in the world I have been to for luggage purposes."
Ưu: "Timely boarding"
Khuyết điểm: "Turbulence"
Ưu: "friendly staff"
Khuyết điểm: "seat in last row of plane. no outlet under my seat for charging. listened to flight attendants conversation the whole time. in flight entertainment system was not working on whole plane and could use the in-app entertainment either since it was assuming we had a working infotainment system. seat would not recline"
Ưu: "Very uncomfortable turbulence, not your fault, boarding was smooth, checked my bag for free, got it right away at destination after stopover"
Khuyết điểm: "Charging extra for checked bags is unfair and expensive after paying for the airfare!"
Ưu: "Friendly crew"
Khuyết điểm: "Feeling like a sardine"
Khuyết điểm: "It was cancelled due to weather but now I can't make the flight I feel I should be reimbursed"
Ưu: "I had a little bit extra leg room"
Ưu: "Please do a better job of keeping your customers informed about cancellations of flights in the event of a storm or emergency..."
Khuyết điểm: "No one try to reach out to me let me know my flight was canceled I had to find that out on the day I was supposed to travel"
Ưu: "The entire crew was so nice! They engaged with everyone!"
Ưu: "Efficient, well run. Early ."
Ưu: "Everything was good."
Khuyết điểm: "I loved everything."
Ưu: "I was able to get on an earlier flight"
Khuyết điểm: "The middle seat, but I was glad to have a seat"
Ưu: "The organization and ease"
Ưu: "I flew from Manchester NH to Miami with a layover in Newark. I had 7 people in my group with three of them being children. I did not choose seats before departure date and when we arrived at the airport we found that we were all in separate seats. The attendant noticed this and immediately moved people around to make sure the children were sitting with an adult. It was a small commuter plane so I was very surprised anyone would change seats. Thank you United for a great experience"