I would highly recommend KAYAK website for the best choice to find bargaining travel plan, either for flights, hotels, etc.
Rude gate staff, not much service on plane
Here at flight entertainment.
Korean Air was very friendly and professional! I am kinda tall and skinny so my legs cramped up and my butt hurt after awhile, I used my pillow to sit on. Not a fault of the airline just a bit uncomfortable, but it was long flights.
Ưu: "Everything was great!"
Khuyết điểm: "Some announcements were made only in Korean, would have been helpful to also have English on international flight."
Ưu: "The food was especially good for such a short flight."
Ưu: "The service was consistent and crew were all very respectful and did their best."
Khuyết điểm: "The seats were extremely narrow, hard and uncomfortable...."
Ưu: "Very friendly staff with excellent service. Bottled water in every seat upon boarding. Lots of leg room, and love the outer earphones they provide!"
Khuyết điểm: "More movie selections"
Ưu: "Crew was fantastic."
Khuyết điểm: "Seats weren’t as comfy or spacious as I would have thought given Korean air Having won best economy liner a few times. No entertainment in seats either."
Ưu: "Good service. Feed you twice. Which is great. But on a red eye. You want to sleep."
Khuyết điểm: "Plane feels dated. A title tired."
Ưu: "The seat is comfortable."
Khuyết điểm: "One toilet got dirty, and I had to wait for another toilet. One option of the food was no longer available."
Ưu: "The flight was comfortable and service was good"
Khuyết điểm: "In flight entertainment movies were limited"
Ưu: "Great service, plenty of leg room, exceptional staff. Toilets refreshed often. Will def fly again."
Khuyết điểm: "More detailed online infor for kids food. Australian fried rice varies greatly from korean!!! Potato crisp packets of chips would be a good snack option for kids instead of prawn crackers / brownies. Kids like plain stuff!"
Khuyết điểm: "I flown KAL business class a number of times and it’s ok this was first back of the bus experience and it’s awful. I could give ten things I did not like about this flight but I’ll sum it up with one. I brought my own inflatable sleep pillow onboard and after using for about an hour I was woken up and told it was against company regulation to use your own pillow."
Ưu: "The toilet is not really good.It Is smelly"
Khuyết điểm: "Your crew is so beautiful and very nice.Your services is Excellent i loved your Air line."
Ưu: "I received a meal for a two leg flight of overall only 4.5 hours. The seating was nice and the food was very tasty. I love the layout of the Incheon Airport as well as the transfer experience."
Khuyết điểm: "Delayed flight departure and arrival"
Khuyết điểm: "Our flight got delayed 4 times and we moved gates 3 times. The communication on which gate we needed to go to wasnt good. We almost missed it cause we didint catch the last swit"
Ưu: "The service"
Khuyết điểm: "The width of the seats"
Ưu: "The blankets are nice and soft. Crew is really friendly and accommodating."
Khuyết điểm: "Our flight to Chicago was delayed 10 hours out of Korea. The airport ran out of food. The natives we're restless. What was worse was the lack of communication from the airline. If they just would have told us what was going on, we all would have been more assured."
Khuyết điểm: "Flight was delayed 9 hours and we were never given one update, after about 5 hours they moved up to the smallest most remote gate they could and removed staff, again no updates, any information came from rumors people could get out of random employees"
Ưu: "The service is great. The food good. The seats are standard sleeper seats, so also good."
Khuyết điểm: "the wine selection was not so good. They could do much better with the wine. It’s not the cost it’s the selection. For the same price range they could have better tasting wine."
Khuyết điểm: "delayed 1:50 hrs."
Ưu: "acomodations was awesome!!!"
Khuyết điểm: "temperature was not consitent"
Ưu: "I enjoy flying Korean Air. I get great deals with great service and accommodation."
Khuyết điểm: "It was a late direct flight from Bali to Seoul. The flight was for a 0120 departure, and about 7 hours long. For the flight being a very late departure and both locations being around the same timezone (1 hour difference) I feel as if the lights were left on for too long, over an hour after departure, and then turned on too early, 2 hours prior to landing. Too improve comfort I would suggest to begin service upon takeoff and turning the lights off immediately after, and turning them on an hour before landing to conduct service. Better yet, if possible, conduct service with the lights off and individuals that require additional lighting may use their individual light. I believe, and witnessed in my area, a majority of personnel that just wanted to sleep during these flight hours."
Khuyết điểm: "The airplane was very old & the seats were not comfortable. For a 15+ hour flight, it was unpleasant."
Ưu: "Food, service"
Khuyết điểm: "Nothing"
Khuyết điểm: "The seat is small"
Ưu: "I was recently on flight CI054 from Auckland to Taipei, with a short layover in Brisbane (my final destination was Incheon, South Korea. Due to fog in Brisbane, the flight was diverted to Gold Coast. After arriving in Gold Coast we had to take a bus to Brisbane. It's kind of a long story, but basically I will say it was handled well for the most part my China airlines. Certainly, fog was not there fault and they did everything they could to accommodate passengers, including putting us up in two very nice hotels."
Khuyết điểm: "The one complaint I have is when disembarking the plane in Gold Coast, there was no China Airlines personnel to be found anywhere. Nobody on the plane knew what we were doing - who was supposed to get on the bus and who was supposed to stay. The Australian immigration authorities and Gold Coast airport staff took control, but again, China Airlines staff had completely disappeared. Nobody was there to tell us whether we should collect our luggage, how to get an appropriate visa to enter Australia, where to go to get on the bus (or even if we SHOULD get on the bus). I was really frustrated at the point, but other than that, I would say they handled it quite well"
Ưu: "Even though we booked this flight through Southern China Air, the flight was operated by Korean Air. Translation: the service, food, comfort level and crew were highly professional."
Khuyết điểm: "Great flight! Great service! Great food!"
Khuyết điểm: "Seat was so narrow, my elbows were stuck to my torso the whole way"
Ưu: "They gave an actual snack, yay!"
Ưu: "food selection & crew courtesy"
Ưu: "Everything (the comfort, the crew, etc.) was first rate and the flight was on-time. You cannot ask for more. One tip---check in on line and you can afford the lines at the counter."
Khuyết điểm: "No complaints."
Ưu: "Good service and on time"
Khuyết điểm: "N/a"
Ưu: "Food and boarding."
Khuyết điểm: "No comment."
Ưu: "Service was good... Entertainment and food was on par with what I expected"
Khuyết điểm: "Delay leaving LAX, had a short connection, no one informed me that connecting flight was delayed also. I rushed to get to the gate to find out flight was delayed. Had to rush for no reason."
Ưu: "Great service and decent food, clean new plane!"
Ưu: "the amount of baggage allowed. the food. the people i was seated with. the flight movie selection. the staff. the beer. the free toothbrush, toothpaste, slippers, jeju island water"
Khuyết điểm: "i wish there was a way to elevate the legs when flying. my legs ache so bad when im on a long flight. maybe some sort of netting underneath the chair in front so you can put your feet in them."
Ưu: "Smooth flight"
Khuyết điểm: "Food"
Ưu: "Good food...good service.."
Ưu: "Flight attendants are very kind; food and drink was enjoyable."
Ưu: "This was my first trip abroad and Korean Air made it extremely enjoyable! I greatly enjoyed the pillow, blanket, overall hospitality, the continuous offers of food, snacks, and drinks. The planes were very nice and didn't seem over crowded. Ticket and baggage clerks were amazing!"
Ưu: "Nice crew!"
Khuyết điểm: "The food is terrible. The airbus seats are hard and uncomfortable! One and half hour delay!"
Ưu: "Korean Air always very comfortable and clean. It gives me good impression all the time."
Ưu: "It was a nice flight crew and flight attendants polite and serious when need be for safety purposes."
Khuyết điểm: "Didn't have a problem at all."
This wasn't even a Cathay flight, it was Lufthansa and I didn't earn any asia miles
I booked this through Travelgenio and requested a cancellation due to COVID related impact. Their customer service was absolutely terrible and they informed me after the flight had departed that they could not cancel my ticket. Worst experience, will never use them again. Strongly reconsidering using Kayak in future given how poor the travelgenio experience has been.
Ưu: "The crew was very nice"
Khuyết điểm: "Softer seats more wholesome videos"
Ưu: "Entertainment system is nice with recent movies and many other selections."
Khuyết điểm: "I found my pillowcase has a long human hair. And noticed the same in the other pillows around my seat. Also, the tray table has a few spots of food stain. One of the toilets, the hinge of the toilet seat is broken"
Ưu: "Crew are friendly"
Khuyết điểm: "Flight was late, seat tray was dirty, and entertainment system hard to use."
Ưu: "The seats are fairly comfortable, and the service was great."
Khuyết điểm: "The economy seats are obviously not great. The extended legroom seats are still quite narrow, though the legroom is great."
Ưu: "Crew were super nice and friendly. Great selection of movies. Seemed to more washrooms than most planes; no long lines."
Khuyết điểm: "Interior was dated; seat didn’t recline properly. Boarding was a bit hit and miss; no zones or row priorities, just one big line. Wine with dinner wasn’t the best."
Ưu: "My flight was delayed, at check-in I was offered an earlier flight that was departing in 40 minutes. Because premium economy was full I was upgraded to business class"
Khuyết điểm: "not getting any AA miles for economy / economy plus tickets on Cathay. Will make me consider flying alternatives like Thai next time"
Khuyết điểm: "flight lates as always"
Ưu: "Crew was okay, nothing amazing. Seats are cramped as I was put in middle seat separated from my wife despite request to sit together."
Ưu: "Good crew, new plane, Ok food, good drinks"
Khuyết điểm: "The seats are really uncomfortable"
Khuyết điểm: "Signs on the airport screens were not updated in time so estimated departure times passes without boarding notices."
Ưu: "Flight was smooth on time. Aircraft clean and new. Edison vegetarian meals requested were fresh snd excellent. Attendants were polite and helpful."
Khuyết điểm: "Restrooms could have been maintained more frequently."
Khuyết điểm: "The seats seemed like they had no padding and it kept stabbing me in the back. Seat belts were so thick and hard i couldn't lean in any direction to get comfortable as it would stab me. My partner and I were also seated separately. Painful flight, disappointed."
Ưu: "Agent actually walked me to my connecting flight due to short turn around time which saved me from having to search the way by myself."
Ưu: "Up and down at the right time and place. Great experience."
Ưu: "Good crew"
Khuyết điểm: "Why do people fly with infants?"
Khuyết điểm: "Continues to be incinsistent and spotty service."
Ưu: "very accommodating, I don,t know that hand carry bags changed to smaller size now, they helped me checked it in for free. I travel to the Phillippines every year ,I will fly w/ Cathay Pacific from now on. THANK YOU"
Khuyết điểm: "The wheel chair assistance came very late. This aspect can be improved further. It can be more efficient. Although wheel chair assistance is asked, the electric car to move people can also help to compensate for the wait times."
Ưu: "The flight staff was very curteous and helpful, that made a difference with the trip."
Khuyết điểm: "The touch screen technology on the onflight entertainment was pretty bad. The movies played fine with no issue but navigating through the entertainment console was a pain since the touch screen responsiveness was so bad."
Ưu: "Food and flight attendants"
Ưu: "Great attendants"
Khuyết điểm: "TV problem; food"
Khuyết điểm: "3h delay on the way in 1h delay on the way back"
Ưu: "Great crew and spacey seating."
Ưu: "Given we were in economy for a 15+ hour flight, things went very well. Seat was okay, food better than average, entertainment was reasonable."
Khuyết điểm: "I didn’t like that I was in economy, and would have preferred business, but that’s what I paid for so all is well."
Ưu: "Food and drinks, service of the crews."
Khuyết điểm: "Flight delay of 20 mins."
Ưu: "The crew on Cathay Pacific is really a cut above. they seem to have a genuine wish to see to the comfort of the passengers. It is also a pleasure to have so many choices for entertainment."
Khuyết điểm: "The boarding from NY to Hong Kong was really well organized, with people in the back of the plane getting on first so that it was easy for everyone to get right in. This did not happen on the return flight from Hong Kong. Further, at one point we were rousted from the waiting room and made to go through a second inspection, having are bags searched again, and having random people go through especially invasive searches. Very unpleasant and unnerving as we were given no reason for this."
Ưu: "I guess I can't expect much from what seems to be a low budget airline. The food was OK and the movie selection was excellent. I didn't have any issues with boarding or baggage check in. There was a mix of good and bad flight staff. Sadly, the staff in bad moods were servicing me."
Khuyết điểm: "PThe bad mood in-flight staff and the uncomfortable seats. During boarding, I asked one of the staff if I can have a window seat because I have motion sickness and aisle seats make me feel ill. She looked at me flustered and said all seats are booked and that I'll be Ok with the aisle seat. On a different CP flight, a different staff was helping a couple switch with other passengers so they can sit next to each other. That would have been nice if they did that for me when I asked for a window seat."
Ưu: "The airline crew. Very attentive and immaculate"
Khuyết điểm: "Nothing"
Khuyết điểm: "The crew gets annoyed when you are in economy class and asks for extras"
Ưu: "Great food and leg room"
Khuyết điểm: "Did not leave enough time for a smooth transfer between flights"
Ưu: "I liked the orange juice."
Khuyết điểm: "There were no interesting movies. There was no internet connection"
Ưu: "Short trip"
Khuyết điểm: "No leg room"
Ưu: "More leg room, incline on seats, blanket, pillow."
Khuyết điểm: "All the adverts on Premium Economy with Cathay Pacific are inaccurate. It is NOT your secluded compartment. The curtain to economy is ALWAYS kept open...NO privacy. Food is EXACTLY SAME as economy. In LAX had to REMIND them that Premium Economy has priority boarding. There is no champagne on arrival at your seat...you have to ASK for it. Crew is always HURRIED. When you ask for a beverage or a snack, hostess and stewards have ATTITUDE. it's like they are doing a big FAVOR. Really??? we spent lots of EXTRA MONEY to be in this class. Restroom was difficult to access. Overall MAJOR DISAPPOINTMENT"
Ưu: "Movie selection"
Khuyết điểm: "The crew. I will never fly with this airline again"
Ưu: "Great food, free, and also free snacks, lovely staff, extra pillows and blankets provided. Roomy, loved it, plan to use then again !"
Khuyết điểm: "Hindi selection of movies was not good"
Ưu: "Staff were excellent Food"
Khuyết điểm: "Delayed over an hour. Poor communication on delay/flight info."
Ưu: "Very nice crew and stuff , clean plane, clean facilities. Everything is superb."
Khuyết điểm: "NOTHINNG"
Khuyết điểm: "Delays Boarding was delayed and nobody communicated anything to us just left us sitting there with no clue. The food tasted like metal."
Ưu: "Leg room and overall cleanliness was good. Special meal on this sector was very good compared to my previous flight."
Khuyết điểm: "The crew was somewhat rude...not directly to me but to many fellow passengers. There was a teenage girl seated next to me and she requested the crew for some water and the hostess told her to wait till they served drinks which she said will take 5 mins. It was after 18 mins that the girl next to me finally got water. Seriously, you can't afford to give a glass of water , it's not like she was asking for coffee or some soft drink, its water ...and when we flew Korean and EVA airlines, they had a small bottle of water available on the seat when we boarded. Then my next row family asked for coffee and after a few minutes the fellow passengers wife decided to have some tea. So the husband called in the hostess and the hostess very rudely said , now you want both coffee and team , next time please let me know at the same time. Then when they served me my special meal, there was no butter in the meal tray, so I patiently waited for them to serve others and when they reached my row, I very nicely asked if I may have some butter...the hostess said, we don't have any butter. I was like...speechless. No butter, no water...and Cathay is a top class airline , HOW is it possible ? And the other crew was ok, this was one crew member a female and her name started from J , don't remember her full name. She was the laziest ever crew member I have ever seen and I am pretty sure she did not like her job. Cathay did not provide any tooth brush or mouth wash. No socks, slippers , eye patch...nothing. While flying to HKG from Toronto, I did not opt for special meal and the meal was just HORRIBLE. It was some beef and I couldn't even cut it with a knife. I think Korean Air is more or less the same as Cathay but in my opinion Korean is much better than Cathay. Cathay is only good for Business/First class. I seriously recommend EVA airlines and if not then Korean but if you are flying economy then stay away from Cathay."
Ưu: "I like the crew on board being very friendly and helpful."
Khuyết điểm: "Online check-in system is terrible. 2 out of the 4 legs of the flights I was unable to check-in and get a seat assigned. Then there's nothing you could do except to show up at the counter on the day of the flight. How could the system be so inflexible that we are now almost in 2017?!"
Ưu: "Cathay had agent waiting for me at my landing gate and guided me through the change of flights and led me to the proper gate for my new connection. They were very customer service oriented."
Khuyết điểm: "Flight was late into Hong Kong and I missed the connection to the United flight to San Francisco."
Ưu: "Cathay Pacific has the most attentive flight attendants of any airline on the planet. We had a tight connection in Hong Kong. They accommodated us, by having us move up to Business Class just before landing so that we could get off the plane first. We made our connection without any problem."
Ưu: "Excellent, kind, professional crew and timely flight."
Ưu: "This plane was an Airbus 350. Seems to be the lated Airbus model. Business class section very much like the Boing 777, maybe a little better in some design modification of the seats."
Khuyết điểm: "Difficult transit at the very large Hong Kong airport. Too much walking to got to document control to enter and leave Hong Kong."
Ưu: "Very nice crew. Helpful and kind."
Khuyết điểm: "No sound system on my screen. The crew were wonderful trying to fix it but it was broken. Pee all over restroom floor."
Ưu: "Short flight, comfortable schedule"
Khuyết điểm: "I did not get a comfortable seat"
Ưu: "seat uncomfortable, food wasn't good"
Khuyết điểm: "armrest seats should moveable for a child can lay down during 11hrs45' fly. Terrible experience! My seat number was 53A,B, and C wasn't moveable, boeing 777"
Ưu: "The cabin crew were very pleasant."
Khuyết điểm: "The airport departure noticeboard was a mess, giving confusing information about flights and gates, as well as information which contradicted what was on the boarding pass. Not just about my flight, but about several flights. The PA announcements didn't clarify, until the very last minute."
Ưu: "The crew was very nice."
Khuyết điểm: "There were passengers clapping through the whole flight."
Ưu: "Plenty of room, noise low, allowing for me to sleep several hours. Crew efficient and friendly."
Khuyết điểm: "Many stale films, but I really don't care!"
Khuyết điểm: "Everything"
Khuyết điểm: "Reservation online"
Khuyết điểm: "Friendlier crew"
Ưu: "Business Class flight was a smooth ride from Vietnam to Thailand."
Khuyết điểm: "N/A"
Ưu: "Check in online and baggage drop off was hassle-free. Flight was slightly delayed but no issues. Baggage pick up at Phu Bai was fairly quick."
Ưu: "Comfy seats and blankets! Left and arrived on time."
Ưu: "Onboarding went well and bagage was out fast in Nha Prang"
Khuyết điểm: "Seats at Vietnam Airlines are hard and old. Do not sit well so would not take a long flight with them despite that the crew is very professional."
Ưu: "Check in was efficient"
Ưu: "Short flight"
Khuyết điểm: "The airport is about 40 km away from Nha Trang"
Ưu: "on time. no hassles."
Ưu: "The flight attendants are friendly"
Khuyết điểm: "The food is a bit “pedestrian”"
Ưu: "Flight attendants are friendly"
Khuyết điểm: "Food is a bit pedestrian"
Khuyết điểm: "The plane was late in boarding, and even later in arrival. We were given no explanation, only an apology. And it turns out worse, because apparently we had been shifted to a plane that was going to continue into Laos, so the plane came in at the International Arrivals Section and we had to take a bus from there to get our luggage in the Domestic Arrivals Hall. Making it all even later. No food offered for this quite expensive flight, only water, and no entertainment either."
Ưu: "All good"
Khuyết điểm: "Nothing"
Khuyết điểm: "Old plane. Mediocre food"
Ưu: "Crew and airplane were great!"
Khuyết điểm: "Food was not as good as I'd remembered on previous trips."
Khuyết điểm: "Only two check-in counters were available. The waiting time for check in was, therefore, quite long, and the time was very tight until the boarding. The seat allocation was horrible, and I was surrounded by nasty neighbors, who were chatting throughout the 10+hour flight, even after my verbal warning, not to mention the way children were taken care of. I am not blaming children making noise. I am blaming the lack of control over the parents who bring noisy toys for children and play videos loud enough to disturb the neighbor's sleep throughout the flight."
Ưu: "late flight from sg,will usually depart on time"
Khuyết điểm: "they moved to changi terminal 4. Terminal 3 is much better because of train connectivity."
Ưu: "The evening meal was far better than the mystery cold cuts and drowned slaw on the daytime flight out of Hanoi. Crew were pro -- if a little terse at times. Pilot launched and landed the aircraft successfully, always a big plus in my books."
Khuyết điểm: "Seat was hard and somewhat uncomfortable. I wanted bottomless refills of white wine but the stewardesses had other ideas. Pours were on the skimpy side, too. Passengers were fiddling with their damned devices during takeoff and landing, and the crew shoulda laid down the law there."
Khuyết điểm: "Change without prior notice"
Khuyết điểm: "In Beijing, the check in desk didn’t even post a sign saying that the desk moved from terminals E to terminal A. There was no self service kiosk so we were waiting around forever to get our Boarding pass."
Ưu: "Tube entry into aircraft rather than bus"
Ưu: "Lined up, crew took our tickets, we loaded on the bus to bring us to the plane, but the bus just stayed there for 10-15 mins. Then they told us all to get off the bus and go back into the terminal and wait. No explanation or apologies. Waited another 30 mins then everyone lined up again. They never explained what the issue was - it was a bit unsettling. Like, was it a meintamice issue? Should we be worried for our safety? Or was the aircraft simply late/delayed? Upon taxiing and take off the pilot finally said they were delayed from a previous flight and the plane needed to be “checked.” Would’ve like to know that an hour earlier when we first got kicked off the bus."
Ưu: "The captain was friendly and informative"
Khuyết điểm: "The food was terrible and the staff was rude"
Khuyết điểm: "Food... only could have the fruit"
Ưu: "Food served inflight was excellent, new airplane, and comfortable legroom"
Ưu: "Unexpected charge of $450 to transfer planes in Vietnam. Worst purchase ever."
Ưu: "Everything was good honestly"
Khuyết điểm: "They charged for overweight luggage; Vietnam was the only country to do this."
Ưu: "I cancelled this flight and went to Singapore instead on VietJet."
Khuyết điểm: "Nothing"
Ưu: "Easy to change flight. Lots of leg room. Friendly service."
Ưu: "The flight had many open seats, the crew helped to board passengers efficiently, the food was plentiful and they even offered wine on a 3 hour flight. It was delightful."
Khuyết điểm: "There weren't individual entertainment systems."
Ưu: "Happy to use this airline everytime I'm in Vietnam or Laos. Very comfortable flight with good room."
Khuyết điểm: "Nothing to dislike about this flight"
Khuyết điểm: "Our flight was scheduled to depart at 7:15 pm. We decided to grab a quick bite to eat before boarding. Our boarding pass indicated that boarding would begin at 6:45. They called "final boarding" at 6:35, just as we were wrapping up. I believe we were the last to board at about 6:35 or 6:40. Once we were on board the plane pulled away and departed a full half-hour before schedule. The early departure was welcome, but unexpected and made us feel more rushed than necessary without prior notice."
Khuyết điểm: "$70USD fee for flights under 2 hours if you pay at the airport! Call their customer service and reserve a checked bag by phone a head of time!"
Ưu: "Airline was able to move us to an earlier flight after we arrived early! Thank you so much Vietnan Airlines!"
Ưu: "Great staff, clean plane and modern"
Khuyết điểm: "It was very hot!!! No air circulation at all. Food was bland. No snacks given out"
Khuyết điểm: "One hour flight was almost 5 hours long."
Ưu: "The staff were very nice."
Khuyết điểm: "I would like a few more western choices of food in the business lounge"
Ưu: "Very professional and very clean planes."
Ưu: "Crew on the planes were nice (though the people at the check-in desk were a little less so)"
Khuyết điểm: "No vegetarian food options (besides not offering a regular option, as many airlines do now, even after I requested a vegetarian meal, there was none). They even told me I couldn't have more than one green salad because "only one per person." Thanks! In addition, the planes were old. Business was not nearly as comfortable as some other airlines. The entertainment was very bad -- the longer flight had very little Western, Korean, or Japanese entertainment. The shorter flight (Even in business class) had no personal entertainment at all! Will not fly with Vietnam again..."