Khuyết điểm: "Bring some salt and pepper, or only go with the Korean menu. Western fare was exceptionally bland"
Ưu: "Crew was really helpful."
Khuyết điểm: "There could be a vegeterian food option."
Khuyết điểm: "They lost my luggage"
Ưu: "Crew is great and professional"
Khuyết điểm: "flight delayed 30 minutes"
Khuyết điểm: "That made me stay overnight in Korea."
Ưu: "Good flight crew. Good food."
Khuyết điểm: "No power outlet for electronics"
Ưu: "It's hard to get comfortable on a long flight when you are on economy. But the crew was helpful."
Khuyết điểm: "I did not like the limited choice of food."
Ưu: "We were able to check in and board the plane on time. Im fully satisfied."
Khuyết điểm: "The food isnt good."
Ưu: "Good service"
Khuyết điểm: "Food was okay"
Ưu: "Very friendly crew."
Khuyết điểm: "Very uncomfortable seats."
Ưu: "Good food and services"
Khuyết điểm: "None"
Ưu: "Everything Just fine."
Khuyết điểm: "Oh good no problems"
Ưu: "i was broke and hungry so i didn’t get to eat much in the airport. in the plane after serving their meal i asked for a second serving and they were nice enough to give me a second serving of food. that was very nice"
Khuyết điểm: "what i did not like about asiana was at the check in counter in New York JFK airport. the non asian clerk was pretty strict about overweight baggage. it’s my fault yes for not weighing them ahead of time but the clerk could have been more polite when speaking."
Ưu: "The crew were efficient, nice and friendly. There was a sick passenger and I think they were able to help them out. Even though there was a slight delay in the take off but we managed to stay on time."
Khuyết điểm: "The bathroom was slightly flooded, one bathroom the water wasn't running so I couldn't wash my hands. There are not enough amenities in the bathroom. The food could use a little improvement. Waiting for the baggage claim took too long."
Ưu: "The airline and staff provided blankets and warm food."
Khuyết điểm: "falling in line just to get coffee. They should have gone around and served it instead."
Khuyết điểm: "Flight departed and arrived almost two hours late. Unacceptable especially since it wasn’t mechanical but waited for a connecting flight. Now I may not be able to get a ride out of the airport and back to my camp in time for curfew."
Ưu: "Food is good"
Khuyết điểm: "Not enough movies/TV screen angle is not good when seat in front is reclined all the way."
Ưu: "Nice staff. Good movies. Liked having slippers and toothbrushes/toothpaste."
Khuyết điểm: "For a flight going to the US, it would be nice if an American style breakfast was offered as one of the choices, like bacon and eggs, or an omlette, etc. Also, during lights out time, several times an announcement was made that there would be turbulence and to put on seatbelt. Each time it woke me up. While that info is important, maybe just have the seatbelt sign on all the time, and put words on the screen when there is turbulence, during the sleeping time of the flight."
Khuyết điểm: "4 hour delay"
Ưu: "Endless movies from Honolulu to Soeul Korea. Good food"
Khuyết điểm: "Could not check in through to Manila. Transfer desk line was too long at Incheon. Line was disorganized with 1.5 hour wait. Delayed flight."
Khuyết điểm: "Flight was frigid."
Khuyết điểm: "Limited choices for the movies."
Ưu: "Best attendants and gate agents ever."
Ưu: "Asiana solved a boarding issue with my friend missing his flight. Not only did they get a flight for him that day, it was also free of charge. They went above and beyond for him. Amazing service."
Khuyết điểm: "The airplane temperature was too hot. Along with my seat mates, I felt like I was in a 13 hour sauna. That being said, airplanes are known to be dry. I would have liked a complimentary large water bottle and/ or personal fan to combat how uncomfortable the experience was."
Ưu: "They took care of my mom's heavy luggage and changed her to better seat."
Ưu: "Good service. Comfortable economy seats"
Ưu: "Entertainment and courteous crew"
Khuyết điểm: "Food was OK not the best. Seats were very uncomfortable."
Ưu: "Nice plane very smooth new"
Khuyết điểm: "Limited movies selection Staff does not smile much"
Ưu: "Food only pork and no other choice"
Khuyết điểm: "They tell you that's what we have Take it or leave it"
Khuyết điểm: "I do not understand why only one bag was allowed to be checked if it was an international flight. When it was boarding time, there was no organization. It was whoever lined up first."
Ưu: "Everything. It was comfortable, the flight attendants were attentive. Before the flight, I was moved to a better seat because I require wheelchair assistance."
Khuyết điểm: "Not a thing."
Ưu: "Meals themselves were surprisingly good."
Khuyết điểm: "Uncomfortable seats on A380. No non-pork options for snack, I stayed hungry."
Ưu: "I am a large person, the staff was kind enough to move my seat next to empty seats, since the plane was not full."
Ưu: "I liked being seated toward the back of the plane so that me and my cat had some privacy. The crew was very polite and gave me thorough instructions for transporting my cats."
Khuyết điểm: "I bought a carrier for my cat that fit the airline's specifications, but it didn't fit all the way under the seat. Because of this, I had to put my cat in the overhead bin during takeoff. This gave me and my cat a lot of stress, although they let me take her out during the landing. Also I thought the airline would open much earlier than my flight so that I could ensure the safe transfer of my pet-in-cargo."
Ưu: "My expectations of the flight were met or exceeded. I really enjoyed the food as well."
Khuyết điểm: "There were no problems with the flight."
Ưu: "The gluten free meal was much better on this flight and the ladies were pleasant as usual."
Khuyết điểm: "Less entertainment offerings compared to our 10hr flight but other than that, all went well."
Ưu: "We like the comfortable seats of the Airbus 380, the crew services. The food is ok; the entertainment is good"
Khuyết điểm: "The boarding should be categorize in row number to avoid long line and delay."
Khuyết điểm: "Seat needs more cushioning"
Ưu: "Everyone was kind and professional. Everything went very smoothly."
Ưu: "Service was very professional and the food was good too."
Khuyết điểm: "No qualms with this trip. Everything was good"
Ưu: "They kept changing the flight schedule on the spot and kept us waiting at the airport. Some of the flight attendant s of asiana airlines were rude."
Ưu: "Delayed flight for almost two hours while all passengers were already inside the plane( korea to manila) . So hot inside the plane, no air condition, no food, no comfort measures given to passengers. They should have not let passengers to board knowing that there is mechanical problem. It would have been more comfortable if passenger just waited at the airport gate."
Ưu: "Good food and entertainment. Crew was attentive and kind. Checkin was a breeze. Icheon airport is modern, comfortable and traveler focused."
Khuyết điểm: "Economy class seats were hard to sleep in."
Ưu: "Asiana staff are not trained in medical issues such as what to do when a passenger complains they are feeling weak from low blood sugar/hypoglycemia conditions. It is common for people with low blood sugar to have blood sugar drops while flying. The condition is dangerous if not handled properly but can be remedied very easily by simply increasing a passenger's intake of protein (such as chicken or beef) and carbohydrates, such as rice (but not white bread or deserts, as those cause spikes and drops in blood sugar). Basically, you only need an extra meal. I told a crew member about my condition and said I simply needed a second meal. She gave me a problem about it and at first refused. She understood the English words low blood sugar, but she was obviously not trained in that common issue. I was ready to pass out due to a drop in blood sugar and only when I threatened to file a lawsuit in a U.S. court against Asiana (as I anticipated passing out) did she react. Within a few seconds after I mentioned a potential lawsuit, she got me a second meal of chicken and rice. I ate it and the protein and carbs stabilized my blood sugar for the rest of the flight. It's a problem easily remedied but I had to argue with the flight attendant to grant my very simple but very necessary request. Asiana needs to comply with the norms of global carriers and train its staff to understand such comment conditions as low blood sugar. U.S. and European carrier understand this condition very well, and their crews are trained in how to handle it by simply giving extra food. Asiana needs to comply with modern, global norms."
Khuyết điểm: "If you have low blood sugar dont take Asiana. Crew not trained in this simple medical issue."
Ưu: "Super well trained staff. Even though my wife and I sat in economy coach, we still felt very warmly received and respected. The food was excellent."
Khuyết điểm: "The seats need improved cushioning. They were insanely firm. Perhaps they did not consider the comparatively expansive American butt when they were first designed."
Ưu: "Boarding and on time flights"
Khuyết điểm: "No personal tv on flight"
AA did horrible with the checking in. I was late my flight even though I got there 2 hours before my flight. There were bunches of people waiting in the line to check in and only had 2 agents at that time. More than half people in line couldn’t fly that day because the flight always took off before we checked in
The flight departed from CDG on time and was almost one hour early arriving in PHL. The on board cabin service in business class was mediocre at best. Make sure to pre-order your meal before travel because two selections were not available during flight. Quality of food is basic American with no creativity or imagination for the route of travel. Glad to use Global Entry on arrival at PHL; it did not take too long to wait for luggage in spite of several other overseas arrivals at PHL at the same time. Airlines should do a better job of staggering the departure times of international flights so that they do not all arrive at the destination at the same time. As an Executive Platinum American Airlines traveler (who paid full fare), I did not receive any special recognition before, during, or after my flight.
The flight attendants were rude, and then our connection got canceled and we were offered nothing in return for missing work because of it.
Khuyết điểm: "Sat on the plane for over two hrs. Brat for a kid behind me kicking seat"
Lots of turbulence on this flight, which limited beverage service. Despite the length of the flight, there was only one beverage service, and the "snack" they handed out was a single packet of Biscoff cookies. It was a newer plane with outlets for plugging in devices and a shelf for placing a cell phone to view -- all that was great. The free entertainment was also great and much appreciated, as my husband had finished his book and needed something to amuse himself during the long trip. But if the airlines could just give us passengers a bit more seat space, it would improve things immensely; the guy next to me was well over 6-feet tall, and he couldn't help but extend his knees into my space.
Khuyết điểm: "food & drink!!"
Khuyết điểm: "I'm not happy at all i lost my check bag and all my church close is in it"
Ưu: "Everything went smoothly, i had a good seat."
Ưu: "The crew was polite and friendly."
Khuyết điểm: "Not canceling the flight with no reason given."
Khuyết điểm: "We asked if the Cajun chicken (which by the way isn’t anything like Cajun chicken) contained any nuts as one of us in the party is severely allergic, only to wait more than 15 minutes and were told they don’t have an allergen sheet so they don’t know! Pls take food allergies seriously!"
Khuyết điểm: "As we were boarding, our carryon bags were literally grabbed from us and checked in - that too not valet checked but through to the Baggage Claim. I needed to rush out and had to wait for the baggage instead. I pleaded with the agent to allow me to fit the smallish bag under the seat to no avail."
Ưu: "Fast and professional"
Khuyết điểm: "Seats are really small, the A/C doesn’t work very well, very uncomfortable seats"
Ưu: "Everything was good!"
Ưu: "Boarding was average. Cabin crew was very nice and attentive when needed. Flight was on-time. Luggage arrived quickly and unharmed."
Khuyết điểm: "When will airlines end cramming in as many sardines/passengers in the plane? The seating for me (6"1") was too close to the seat in front. Luckily, the passenger in front of me did not recline."
Ưu: "Pleasant flight crew!!"
Khuyết điểm: "Nothing, it was fast and we arrived ahead of schedule"
Ưu: "Friendly crew, comfortable and ON-TIME!"
Ưu: "Everything in order and on time."
Khuyết điểm: "-"
Ưu: "The seats seem to be shrinking. The flight was flawless."
Khuyết điểm: "Tight seats, but I guess that is going to be the norm now."
Ưu: "Crew was very friendly. Flight departure was on time."
Khuyết điểm: "The food. Same sandwich the last 4 years."
Ưu: "Back of the seat media great."
Khuyết điểm: "Wi find not free."
Ưu: "I took my girlfriend on her first airplane ride! The flight was bumpless from wheels to wheels. The Pilots did a fantastic job! Thank you so much for a remarkable first plane trip! THEN!!!! The have Buffalo Trace Bourbon! I mean.... what else do you need ?!"
Ưu: "The crew was helpful and friendly."
Khuyết điểm: "Baggage was damaged and took a long time to get to the claim area."
Khuyết điểm: "Late to Tulsa again.l"
Khuyết điểm: "Delay in Fresno"
Ưu: "The boarding process was quick and efficient."
Khuyết điểm: "This plane did not feature TV at your seat. Only the overhead TV"
Khuyết điểm: "Didn't make it to Tulsa. Won't make it for almost 8 more hours. Shameful."
Ưu: "YYC is a nice airport. I have found I like Canadian's more then Americans when it come to air travel."
Khuyết điểm: "LAX is not a convenient airport at all."
Ưu: "Nice amount of leg room!!!"
Khuyết điểm: "Nothing"
Ưu: "I miss the first leg of my flight and they cancelled my whole ticket and didn’t rebook me. This was an intentional flight. I paid $1500 for the ticket and even when another airline was going to fly me to catch the second leg they denied me. This was my worst experience, I have missed flights before and I get rebooked pay some fee but I still get to my destination. I missed an opportunity to pay last respect to my dad. I’m so very disappointed"
Khuyết điểm: "The customer service is just horrible. They simply don’t care about you just what you paid."
Ưu: "Entertainment was available in front of us on a screen versus an onboard app, which was much appreciated."
Khuyết điểm: "Oh man, I have so many things I need to say. I tried giving AA a chance, but compared to when I flew on WestJest two months prior for almost the exact same trip (I flew to San Francisco versus San Jose that time), WestJet was by far more superior in terms of customer service, boarding organization, and friendliness. First of all, what bugged me profusely was the lack of seat selection and the crazy pricing for certain seats. On WestJet, the emergency exit seats were available without any additional cost, yet AA was charging $66 USD to sit there. Furthermore, seats closer to Business class also carried a charge of $25 (or something like that) - ONLY because you get to board sooner. I would understand if there was extra legroom involved, but really, it's just a matter of sitting and getting off before anyone else. If anything, those seats should be given to passengers who have tight connecting flights and need to get off asap. even in those cases, you shouldn't be charging someone almost $30 just so they can make it to their next flight that YOUR company arranged within such a short time frame. But the most annoying thing about my trip with AA was the fact that I had to take out all of my belongings from my carry-on and carry them in my arms because there was no room left in the overhead compartments. Excuse me?? How is there not enough room? So I had to walk with my laptop, my iPad, my Beats headphones, my laptop and iPad charger, amongst other things, in my hands to the aircraft. Thank goodness I found a plastic bag, because otherwise I probably would have lost something expensive on that plane. Furthermore, as I walked to my seat, there was most definitely places that I could have stowed my carry-on luggage in the overhead compartments. You shouldn't let people put things like purses and bags of food in the overhead, when those can be stowed underneath the seats in front."
Khuyết điểm: "It was an eight and a half hour flight that took place in the night. My seat was broken so it did not recline. I also have trouble sleeping on flights and thought there would be the opportunity to watch TV/movies but this was not the case unless you wanted to pay extra. Most international flights already have this built in for free and should be included in the cost. What a disappointment flying on American was. I will take LAN or Copa from now on as my other options."
Ưu: "Crew was pleasant"
Khuyết điểm: "Needed to return to gate to refuel after aborted takeoff attempt. Thi"
Khuyết điểm: "lack of ent. options"
Ưu: "everything ran like clockwork"
Khuyết điểm: "Carry on limitations"
Khuyết điểm: "You wouldn't let me change my flight so I didn't even take it"
Khuyết điểm: "Customer service unwilling to change flight during hurricane."
Ưu: "The crew on ground and on the plane are great"
Khuyết điểm: "The planes are old and crowded"
Ưu: "Everyone very nice"
Khuyết điểm: "All good not dislikes"
Khuyết điểm: "My flight was changed 3 times-- always pick a window seat and was changed to aisle seat. The attitude at the ticket counter was "you're lucky to get any seat", flight was overbooked, the boarding process and deplaning were absurd with all the people bringing on way too much carry on luggage !!! It takes almost 30 min to get off the plane!!"
Ưu: "Plane was not crowded, boarding was fast, take off was on time & arrival was on time."
Khuyết điểm: "Had to pay $25 to check in 1 luggage, i should be able to check in 1 for free after paying $600 for a ticket. Selection of drinks & snacks was poor."
Ưu: "I liked the customer service from the employees trying to help everyone get situated from the flight cancellation."
Khuyết điểm: "I didn't like how there was no communication from the airline that the flight was canceled and that we customers and employees at the Fresno airport. We should have received notification as soon as the flight was canceled so we don't have to spend all day at the airport thinking it's just a delay."
Khuyết điểm: "Ladies in the front desk are super RUDE yes I said super not just rude! I WILL NEVER book with American Airlines again. Worst customer service I have ever encountered. When I left from Fresno onto when I left from Pheonix!"
Ưu: "I was in a regular seat, but had more leg room than other airlines I've flown recently. I always put my bacpack and purse under the seat in front of me. On JetBlue and Frontier, I have to pull out the back pack during the flight to stretch my legs out, but not on either of these flights. This survey rates entertainment, but there was none. For me that's a great thing (I bring my own), so None gets the 5-star rating for my purposes. Uneventful flights--on time even with a short delay taking off out of MSP."
Khuyết điểm: "More comfortable seats. More distance between passengers."
Ưu: "Crew quiet and professional"
Khuyết điểm: "Screaming child boarded"
Khuyết điểm: "Very little. This was very smooth work."
Ưu: "Crew was very pleasant"
Ưu: "It was very discomforting to here the plane squeaking throughout the flight."
Khuyết điểm: "FAT to LAX not one word from the flight deck explaining the delay in our delayed pushback and take off"
Ưu: "People who help me with my 87 year old mother we extremely thoughtful."
Khuyết điểm: "I did not like having to exit plane on the tarmac. It was difficult for my 87 year old mother, and the if the weather had been bad this would have been very unpleasant and extremely difficult for everyone!"
Ưu: "Staff at Fresno Airport was helpful and informative."
Khuyết điểm: "A six hour delay caused us to rent a car to drive from Fresno to LA. Once we were on our way and after 3 hours or so, the delay was reduced so that we theoretically could have made connections - but it was too late. We made it driving - but we had to eat the cost of the car rental."
Ưu: "Heavy Hispanic woman got ill and I was really worried she might pass away because she kept laying forward asleep or passed out on the back of the seat in front of her. Finally they found a doctor who was bilingual and he took great care of her. So bravo for that UA!"
Khuyết điểm: "Heavy Hispanic woman got ill and I was really worried she might pass away because she kept laying forward asleep or passed out on the back of the seat in front of her. Finally they found a doctor who was bilingual and he took great care of her. So bravo for that UA!"
Ưu: "We arrived early"
Khuyết điểm: "Everything else. Over crowded. Very uncomfortable seats, no entertainment unless you wanted to download and pay for app which I did but didn't have earphones for my phone."
Ưu: "Didn’t go"
Khuyết điểm: "Flight was cancelled and there were no options to get to Cleveland timely so I cancelled the whole trip."
Khuyết điểm: "Everything"
Ưu: "Lost my luggage"
Khuyết điểm: "Lost my luggage"
Ưu: "Crew was very good"
Khuyết điểm: "Really rough ride, very uncomfortable"
Khuyết điểm: "Plane delayed 3 1/2 hours. Got to my room at 1:15 am"
Khuyết điểm: "Small seats small bathrooms hit my head on door just trying to go to the bathroom"
Khuyết điểm: "Was not informed that there was a required 30 minute check in and was given incorrect information about what time the airport opened. Causing us to miss our flight and purchase new tickets at an extra $620, whereas I believe it should have been a free adjustment. I will never use united or kayak again."
Ưu: "They canceled the flight"
Ưu: "How pleasant everyone was"
Ưu: "We were late leaving Fresno we sat on the runway for 40 minutes and 100° we left Fresno to Denver so the plane from Denver had to wait for us"
Ưu: "The Fresno staff was incredible, patient, and very helpful. Take-off and landing was super smooth."
Khuyết điểm: "There was no food, only a glass of water. The steward was very kind though. The layover at LAX seemed unrealistic. When I called ahead of time about it, a United employee told me it was "do-able". We barely made it, even with riding on the skycap's cart. If I hadn't had that cart ride, I would definitely have missed it. Reasonable layovers would be more helpful."
Khuyết điểm: "Staff was rude and not helpful at all. Delayed over 3 hours waiting on crew coming in on another plane. Short staffed."
Khuyết điểm: "We had to wait over two hoirs for them to het us a plane. They allowed United Staff members to dead head to Scranton amd bumped paying costomers. They flight attended stopped her speech to make a mother keep her infant quiet. The The agent at the gate continued to give false information on the delays."
Khuyết điểm: "Poor Steward. Very unfriendly"
Ưu: "More fights to choose"
Khuyết điểm: "Could not choose the seat at the time booking"
Ưu: "Loved boarding process. Nearly impossible to get down the aisle with carry on, personal item and a coat. Come on...."
Ưu: "Checked my carry on for free."
Khuyết điểm: "left an hour behind scheduled departure."
Khuyết điểm: "Check in reservation clerk really hassled me when checking in when she saw the reservation under my name was spelled wrong. She acted as if I was NOT GOING TO BE ABLE TO BOARD!! I did not make the error! They had my Date of birth, my service dog traveling with me, and still were acting like they weren't going to check me in! Extremely stressful!!"
Ưu: "Very friendly hostesses and Avery welcoming feel"
Khuyết điểm: "Missed my connecting flight because of maintenance problems. Had to wait an extra 5 hours just to get to Las Vegas. BULLSHIT! Never again!!"
Khuyết điểm: "Delayed flight caused me to miss my connection and caused numerous problems."
Ưu: "On time"
Khuyết điểm: "Food quality"
Khuyết điểm: "Was not a smooth flight"
Khuyết điểm: "Flight got cancelled and i was not informed of this. Waited for 9+ hours just for my next flight"
Ưu: "crew members."
Khuyết điểm: "got delay."
Ưu: "Flight crew was great and funny!"
Khuyết điểm: "Seats were uncomfortable and not a lot of space. No entertainment"
Ưu: "terminal in Boston Boarding arrived early"
Khuyết điểm: "group of 2 was split up"
Ưu: "Everything was perfect"
Ưu: "Arrive on time at each gate"
Khuyết điểm: "Needed more movies"
Khuyết điểm: "Had to rebook."
Ưu: "The way they said "Hello" to me. Other than that, the water was good."
Khuyết điểm: "Everything else. My flight was delayed for weather, and I missed my boarding by 2 MINUTES, and they rejected me at the gate, and told me my seat was already taken by stand-by. Then the lady I went to see at the customer service desk was rude, and rejected me from first class even though it was THEIR MISTAKE I was booked there. Then I didn't even land at LAX! I had to take another flight that landed at Ontario so I can make my appointment on time. Will NEVER travel with United again!"
Ưu: "The crew overheard me offer my scarf to the lady next to me because I noticed that she was cold, and a few minutes later they offered her a blanket without us even asking for one. We were both so shocked that they knew what we needed before we asked for it."
Khuyết điểm: "When i came back to my country everything was ok until i got my credit details and i saw that your receptionist stole money from my card. I should have pay for an exstra suitcase 60 dollars so i gave the receptionist my credit card. Yesterday I got my credit details i saw an extra charge of 400 hundred dollars !!! I am so mad and im waiting for you to cancel it and recompense. I hope it will be soon before i involve a layer and require you. My phone number is +97224518838."
Ưu: "nothing my plane was canceled"
Khuyết điểm: "that my trip was canceled"
Khuyết điểm: "Failed to compensate my flights and hospitality. Not a better place to be stranded. Fresno, ca. Not impressed."
Ưu: "Staff was friendly and attempted to be helpful."
Khuyết điểm: "Was delayed and missed my connection home. The hotel provided by United was dirty and run down. They gave me food vouchers for the hotel but the hotel did not have any food options. I was rescheduled on a flight home and was forced to sit in the row in front of the bathroom by the window. Likely the most cramped seat on the aircraft. I literally could not sit upright with out my head striking the wall. To top it all off they lost my bag. After hours of wrangling with the baggage folks it could not be located in their computer system at all. I was told they could only reimburse for $3,500. Needless to say I had some expensive camera equipment in my checked luggage and was not too excited about this reimbursement cap. By some miracle the bag ended up at my home destination. It was off in the corner of baggage claim. No tag on it, no one standing around it, no one knew anything about it. I just happen to walk by it on my way out of the airport. Horrible experience. I think I’ll stick with the other airlines in the future."
Ưu: "Done with United! Will never fly them again. Every flight is overbooked. Just a matter of time before you get screwed."
Ưu: "Danny the crew member"
Khuyết điểm: "Our pilot called in sick and the airline had no back up. It delayed our flight 1 hour and 20 minutes, which made us miss our connecting flight. We stayed in the airport 10 hours to get a flight out to Portland. Whole day of vacation ruined."