Caos en el aeropuerto, nadie sabe donde se va a sentar, reasignan asientos a último momento, no respetan que se haya elegido asiento con anticipación incluso pagado un asiento de mejor categoría , el personal fue muy amable
Nice airplane, quick boarding, excellent crew. The entertainment choices are very poor comparing to previous trips with LH. Food was horrible, neither one of us ate it.
The flight was delayed by 4 hours, we lost all our connection flights and what started as a 17 hour trip turned into 28 hour trip
Ưu: "Crew super!! Entertainment very good"
Khuyết điểm: "Plane excellent condition and super clean. Take off and landing on time"
Khuyết điểm: "Flight delayed so missed the connection. Had to pay $120 for hotel because the next flight was next day. Had to pick up luggage from connecting city and re check them the next day. Seat tray was crooked in the plane."
Ưu: "The crew was great! The seats are never comfortable on economy flights."
Khuyết điểm: "The plane was cramped"
Ưu: "Crew was excellent"
Khuyết điểm: "Nothing really. LH first class cabin is one of the best!"
Khuyết điểm: "One cookie with tea is not enough at this time of day! Boarding was organised terribly and was the main reason for the delay."
Khuyết điểm: "Breakfast/snack is very bad, but no airline provides anything decent."
Ưu: "The pilot pointed out the Alps as we flew over. It was an early flight most were sleeping and we would have missed it had he not mentioned it."
Khuyết điểm: "Nothing all was good"
Ưu: "Comfortable seats"
Khuyết điểm: "Meals and entertainment"
Ưu: "Seats were good."
Khuyết điểm: "Frankfurt airport was bad. Too hot and poor organization. There was no place to sit and we were not allowed to go to the gate where sitting place was available."
Ưu: "Seating is terribly tight"
Khuyết điểm: "A normal human sized seat."
Khuyết điểm: "Food need be much better"
Khuyết điểm: "Flight was delayed"
Khuyết điểm: "The Cabin seating"
Khuyết điểm: "It was weird that for dinner the meal was vegan as requested, but the breakfast was not and so couldn't eeat it. It was weird that one meal was correct and the other was so lacking."
Khuyết điểm: "I have been transatlantic for forty years on various carriers. Without a doubt this was my worst flying experience ever."
Ưu: "Snack and crew were great"
Ưu: "Excellent crew, provided beverages constantly, meals were very good for airplane food, seats were comfortable for most of the 9.5 hours. Entertainment selections were more than adequate. Even the babies were quiet !!!"
Khuyết điểm: "TV screens did not function consistently, had to be reset a couple of times. Plane was late boarding (but made up most of the time). Had to go through security a second time even though it was a connecting flight. Luggage got crushed in a carousel pile-up and took a long time to come out."
Ưu: "Crew was great, boarding great, honored request for vegan meals"
Khuyết điểm: "8+ hour flight is difficult with limited leg room- United is spending so much money putting Pod seating (or laying) options up front .... but Economy seats are ridiculous. Clearly we are. It that important. Row 34 window seat has a big metal box so Zero legroom"
Ưu: "I didn’t go see above"
Ưu: "The service was amazing. Why can’t US carriers be like them?!"
Ưu: "Not much good to say about these connections when the Rome flight runs late."
Khuyết điểm: "Way to close connection in Frankfurt to go from Terminal A through passport control and try to make it over to terminal Z- especially during spring break with all the school groups traveling. Missed my flight from Frankfurt to Houston."
Khuyết điểm: "No bridge in Frankfurt - long taxi and then 15 minute bus ride to the terminal; had to go through security again; mad dash to catch connecting flight (which also had the 15 minute drive to the plane - again, no gate in the terminal! Shambles!"
Khuyết điểm: "We were about 20-30 minutes late taking off, then we sat on the runway for about 20 minutes. This made it physically impossible to clear customs and go through security requirements at point of entry US in order to make connecting flight."
Ưu: "I enjoyed just relaxing, eating good food, drinking as much quality alcohol as I pleased and having all the entertainment I could ask for"
Khuyết điểm: "The entertainment system could remain active till the actual opening of the doors. Why not?"
Ưu: "Lufthansa did well with handling a very difficult situation with courtesy, attention, and offering of amenities."
Khuyết điểm: "Through no fault of Lufthansa, because of problems at JFK, our flight was turned around and returned to Munich after two hours of travel."
Ưu: "High quality service, attentive flight attendances, as always on Lufthansa."
Ưu: "The crew were good, polite and attentive."
Khuyết điểm: "Getting through security and to the gate was downright bizzare. We were directed to the special F gate, where we had to stand in the freezing rain in front of a locked door without any explanation. This is after already packing our jackets in. Then we got screened and just as randomly told to go to the main terminal, where we got screened a second time, just as stringently (pulling everything out, padding down the kids). No explanations whatsoever, the craziest experience, completely messed our plans to get a bite up, I wish we were given some information ahead of time that we are going to be sitting in a single room zone. The flight was ok, but hellishly hot all the way."
Ưu: "Crew were efficient and pleasant"
Khuyết điểm: "Seats are uncomfortable"
Ưu: "Good was yummy and the setwardess were super friendly. Staff was plentiful and the plan was very modern and high tech. Also had a layover in Munich airport and it was amazing. Very high tech, I took advantage of the napcaps and shower facilities. Also the restaurants were on par with great red win."
Khuyết điểm: "The flight was 11 hours.... can you make that a little quicker next time, I mean come on it's 2017...."
Khuyết điểm: "Lufthansa didn't try to help with my situation, they didn't bear any responsibility for transferring me to the flight which was eventually cancelled"
Ưu: "The food (breakfast) was great. The plane was clean. The whole operation was very orderly."
Khuyết điểm: "Nothing"
Ưu: "Good space in cabin compared to other airlines and excellent service by crew"
Khuyết điểm: "Benefits for frequent flyers and senators have been eroded significantly . also it has been made much harder to achieve status. In the past, complimentary upgrades were done frequently. nowadays it doesn't happen anymore. For someone who is flying approximately 30 times per year with star alliance, this is dissatisfying. I also don't understand why my preferences from my profile are not used in the pre-allocation of my seat."
Ưu: "Flight was short. Only 3.x hours."
Khuyết điểm: "Seats were very uncomfortable and seems to be made from paper. Very little leg room. My pregnant wife experienced very unpleasant feelings all flight long."
Ưu: "You disappointed me"
Khuyết điểm: "Noting"
Khuyết điểm: "Most cramped seat I've ever sat in. Couldn't even sit because my knees hit the seat in front, before my but was in the chair."
Ưu: "Service was excellent"
Khuyết điểm: "All would have been great, but the cross Atlantic had a locked seat assignment. I was assigned last row and middle seat, I could not change seat when there were other seats available at check-in. United would not let agents change either. Maybe kayak related? Expedia always allows seat changes"
Ưu: "great 747-8 bird, modern, quiet and comfortable"
Khuyết điểm: "same JFK with always delayed unboarding, wait for the gate and luggage, long lines to everything"
Ưu: "New airplane, very nice and comfortable. Great service. Smooth flight.. 10 hours - no turbulence. :)"
Khuyết điểm: "They lost Both of my laguages."
Khuyết điểm: "I don't care for disembarking to a bus. Business class could have had larger seats instead of leaving an empty seat between people."
Khuyết điểm: "Very annoying person next to me. I know that wasn't team's fault but she made my flight terrible."
Ưu: "We loved business class! The service was the best"
Ưu: "terrible earphone, could listen only on one ear."
Ưu: "With a long flight, just not enough seat or leg room for coach."
Khuyết điểm: "Cramped seating."
Ưu: "everything is good!!!"
Khuyết điểm: "the person sitting next to me, barefooted the whole flight with nasty toes"
The flight was ok in general. The main problem is that Schiphol airport in Amsterdam is a mess in terms of having a smooth connection and layover. I had 2 hours to make the connection and almost missed the flight to Lisbon. I would NOT recommend at all The use of KLM and Amsterdam as a hub to any other city. Not at this time of caos.
Voir avis précédent qui regroupe les deux vols
There was already a group forming a line at zone 4 for a good 15mins and another group created another line just 5mins before boarding and the 1st group had to re-queue. A few of us voiced out to the floor crew but they did nothing. Earphones. Could be supplied first since the flight is suffisent for a movie.
being a flight attendant and using spécial fare I apreciate being treated equally to the other pax, the fact that the crew, when I informed them of my status, went to check if I had a good seat ( no one beside me, to be able to get good rest.) Those are important gestures towards the person. I look to more flights with KLM
Ưu: "Crew was great, on time flight, clean plane."
Khuyết điểm: "Entertainments options were shockingly few. Honestly have not been on a plane recently with so few and limited options of TV series and movies. I was extremely surprised. Wish I had know and I would’ve had more options for my family."
Ưu: "Very nice airplane and pleasant crew"
Khuyết điểm: "Nothing. Flight was amazing"
Ưu: "Confort and kindness"
Khuyết điểm: "It was too cold"
Ưu: "economy plus seats were nice, great movie selection, especially international movies"
Khuyết điểm: "crew was not friendly, i had to ask for water many times, usually water person walk the aisle. food was terrible. other carriers food were better"
Ưu: "very nice crew"
Khuyết điểm: "my baggage was lost"
Khuyết điểm: "I was seated next to the restroom, which is not a pleasant experience for an international flight."
Khuyết điểm: "Not being 1 hour late"
Ưu: "Great crew, comfortable seating with enough leg room."
Khuyết điểm: "Provide dinner before getting to joburg, instead of a snack. Flight arrives late so dinner would be appreciated"
Ưu: "Food, entertainment and crew was exceptionally friendly."
Khuyết điểm: "Seats not great for such a long flight."
Khuyết điểm: "We were told they were holding our flight, we ran 3 terminals and they’d already left."
Ưu: "One crew member was very good but all were not very available or checking on people. I had a seat that I purchased and it was very hard to recline I only found out that it did if fact recline it the last hour to hour and a half of the trip! It was a difficult push back to get it to recline"
Khuyết điểm: "If I knew how to recline my seat earlier. I did try several times"
Ưu: "It was all fine"
Khuyết điểm: "Really was unsure of why I had to purchase a ticket as I was able to pick my own on the way to Billund"
Ưu: "Comfortable seat, friendly crew. Crew were conscious of recycling which I like a lot as there is so much waste on flight. Anything we can do to reduce waste is very welcome."
Khuyết điểm: "Food wasn't very appetizing, pasta didn't have much flavor and I don't eat red meat so the other choice wasn't an option for me."
Khuyết điểm: "Flight cancelled"
Ưu: "Seat space a bit tight . I should have upgraded to more leg room . Next time!"
Ưu: "Lovely crew, very helpful"
Khuyết điểm: "N/A"
Ưu: "The flight arrived a few minutes early."
Khuyết điểm: "The plane was extremely old and in poor repair. The seats were extremely close together. The inflight entertainment system, wifi and passenger electric outlets were all non-functional. Even the wastebin in the lavatory was full and an extra bag was put on the floor."
Khuyết điểm: "Too much light in the cabin because of too many screens on. Should have a separate part of the cabin with screens off allowing one to sleep more easily."
Khuyết điểm: "Poor food, flight attend and finally baggage missing. Overall experience is extremely bad."
Ưu: "Overall booking and airport was ok. Food was also actually quite good."
Khuyết điểm: "A comfort of the seats... well its economy class in the end. Entertainment was just dreadful - small screen with visible pixels - I was unable to watch any movie."
Ưu: "Everything was clean and well organized."
Khuyết điểm: "The flight was delayed 1 1/2 hours."
Ưu: "Good selection of movies."
Khuyết điểm: "Very small seats with no leg room and very little room on either side. The food was bad - even when compared to other airplane food. Plane is kept too warm."
Ưu: "The seats seemed to have more space on this plane which was nice."
Khuyết điểm: "It felt strange that the crew members completely skipped over me when serving lunch and drinks. At least something as basic as water should be given to all passengers."
Ưu: "Professional crew. Good boarding."
Khuyết điểm: "No entertainment on board in business. Stale buns - staff unapologetic. Older 737 with uncomfortable seats."
Khuyết điểm: "Boarding was confusing and disorganized"
Khuyết điểm: "Great"
Ưu: "Nice to have a wrap for the snack."
Khuyết điểm: "Would have preferred boarding by row - back of the flight first so would have been more organized."
Ưu: "expedited check in with nice staff. Security staff were pleasant, and the entire check in process for everything was easy"
Khuyết điểm: "there was no lounge close to our departure gate"
Khuyết điểm: "Delay can occur sometimes but it wiuld be better to be explained its reason and the estimated time for boarding. The customer service at CDG airport was the worst ever and all people standing boarding desk were useless without any mind what they are doing."
Ưu: "Excellent very good"
Khuyết điểm: "Everting so good ex"
Ưu: "Delayed flight but staff apologized as for safety reasons."
Khuyết điểm: "Very late arrival"
Ưu: ".Very much on time with pleasant service."
Khuyết điểm: "Can nit find much fault fir a short run!"
Ưu: "Very friendly service!"
Ưu: "Flight was on time and quick and comfortable"
Ưu: "Very little if any."
Khuyết điểm: "Aircraft was not very clean,the staff seamed quite harsh at times when speaking to customers. The food was really quite poor but it was a short flight to be honest. Overall not as pleasant as the China Southern flights. I would not like to choose them again unless i had to."
Ưu: "Everything. Staff incredible."
Ưu: "Arriving more or less on time"
Khuyết điểm: "Crew is awful. Disrespectful desinterested in customers find themselves very important. No service mentality whatsoever. No respectful airline would hire such arrogant self centered personalities in a service role"
Ưu: "Jet airways flight till mumbai"
Khuyết điểm: "Poor legspace in Klm flight till Amsterdam"
Ưu: "Easy airport business"
Ưu: "Efficiency and speed of boarding was acceptable. I have no complaints about that aspect. The Comfort+ seats were worth the upgrade, pretty comfortable and reasonable legroom unless you have a big carry on stowed under the seat in front of you."
Khuyết điểm: "The first announcement they made to all of us in the economy section was thay they did not have any headphones for anyone but business class. I was told when I booked the seat that the headphones would be complementary. So I did not bother to bring any assuming they were going to keep their word; I figure I'd make it work and watch a movie without sound. If that isn't bad enough midway through my nine hour flight my monitor went out and would not turn back on."
Ưu: "Overall, my trip to Cardiff via Amsterdam was smooth and delightful. I've flown a few short trips this summer and I was pleasantly surprised to find KLM still offered complimentary snacks. What a refreshing change!"
Khuyết điểm: "There was no entertainment which is why I assigned that category only one star. The boarding process in Amsterdam could have been a bit smoother. Announcements were no clear."
Ưu: "Night flight so no entertainment allowed sleeping"
Khuyết điểm: "Kosher food could be improved"
Ưu: "Special treat for King's Day Friendly crew"
Khuyết điểm: "15 min late boarding 30 min delay leaving the gate Very little leg room"