Staff was not up to standard. Very rude.
Food not served in time..staff is rude
Only had fish option for food. I am allergic to fish and there was no veg option
Hostes are very gentle & courteous.
Really I can’t think of anything that could’ve been better. Thank you for an excellent trip
My TV screen was freezing, it was hard to navigate. Everything else was just excellent.
Ưu: "Loved it"
Khuyết điểm: "Sit was a little tight"
Ưu: "The cabin crew was very attentive throughout the long flight, offering water and orange juice often. Good selection of movies was available."
Khuyết điểm: "Can't think of anything, everything was very good."
Ưu: "Seat was comfortable and entertainment selection was good."
Khuyết điểm: "More snacks on a long flight would be good. Hot chocolate instead of tea and coffee would be appreciated by non-tea/coffee drinkers."
Khuyết điểm: "Food was terrible. It’s worse among the airlines."
Khuyết điểm: "Thank for everything it is excellent"
Khuyết điểm: "Just had a hard time finding flight attendants. Every time I went to the back of the plane, half a dozen of them were sitting around and chatting it up. Felt guilty for asking for water. Not the service that I expected from Qatar Airways. All 4 flights were a struggle to get proper service."
Ưu: "I like that they deliver me safe and sound to Vietnam"
Khuyết điểm: "I would prefer no interruptions while I am watching my movie"
Ưu: "Nice new plane. Good seats. Good seat space between you and person in front of you."
Khuyết điểm: "Nothing."
Ưu: "Qsuite is the best flight experience I've ever had by a long, long way."
Ưu: "No delays"
Khuyết điểm: "Improve your carry on lagguge policy. I was made to throw away some of my expensive clothes by the stuff to fit the weight, when it wasn't a problem when I was checking in ."
Ưu: "Great crew and front desk"
Khuyết điểm: "The airline demaged both of my completely new suitcases. They both had TSA approved locks. One of the suitcses has a missing wheel, another one ripped zipper and missing lock and it was wraped in plastic. A few items were missing from that bag."
Ưu: "The leg room was huge, the food was excellent and a lot and the customer service was great not my first time to fly with Qatar and it won’t be my last, the made my trip worthwhile. Thank you"
Khuyết điểm: "No complaints great flight"
Khuyết điểm: "Narrow 2x2 sleeper seats are really narrow and feel much too close to one another. ."
Ưu: "Good attention from cabin crew and good food"
Ưu: "Our flight attendants were all amazing, but especially Joanna!! She was outstanding and went above and beyond to assist us in every way possible!!"
Ưu: "Excellent entertainment very friendly crew"
Khuyết điểm: "Food is becoming predictable Qatar Airways"
Ưu: "business cabin nearly empty. comfortable seats"
Khuyết điểm: "Expensive WiFi"
Ưu: "Entertainment is very good"
Khuyết điểm: "boarding hall was very small, food was below average for Qatar Airways"
Ưu: "The food and service was wonderful! Easy smooth flight, made 9 hours fly by!"
Ưu: "They do their job well"
Khuyết điểm: "I didn't like that my original return flight selection was changed one month after confirming. The new flight details which were automatically chosen for me had me coming back home a full day later. This forced me to have to select a new return flight with an 8 hour layover."
Ưu: "In my departure flight, there were many empty seats and the crew let us move to another seat to lay down and sleep. Also the food was very good and there was a great selection of movies."
Khuyết điểm: "N/A"
Ưu: "I was surprised with the quality of gluten free meals served for me, it was well organised and taken care of where I never had to wait. My flight schedules were changed few days before departure by Qatar Airways, but only thing I had to do was to confirm that I have noted, my seats and all the rest of details intact, excellent."
Khuyết điểm: "I was not given any option regarding the change of my departure flight from Colombo. Originally it was scheduled for 13th 3.25AM and it was brought forward to 12th night 20.20. This caused inconvenience to me and my family to wait 7 hours for the connecting flight to Johannesburg from Doha. When the flight is changed by airline for their convenience, they would have given preferential treatment to the passengers involved. We had to bare the cost of food and make us comfortable on our own due to the delay in transit."
Ưu: "Very nice. Everything was great."
Ưu: "Very crowded flight but still had room. Amazing and and easy to use entertainment. Super friendly staff. Comfortable seats. Exactly what I have come to expect from this amazing airline."
Khuyết điểm: "The food could use some work. It is still better than most other airlines but not as good as most high schools. However, you will not go hungry because they make sure that you stay and hydrated on their flights. I do dislike all the dogs that are allowed in planes. Now flights have babies crying coupled with dogs barking. Takes away from the overall ambiance that Qatar tries so hard to achieve."
Ưu: "Personal courteous service"
Khuyết điểm: "Quality of food"
Ưu: "Crew were friendly"
Khuyết điểm: "The flight was cancelled had to wait over a day for another flight, communication was poor,"
Khuyết điểm: "NA"
Ưu: "Smoothe landing"
Khuyết điểm: "Old plane, some kind of tablet thing with an attached remote almost impossible to figure out even how it works. 7hr flight and I only saw the steward twice."
Ưu: "Food was good. Service was great. Bathrooms were clean. Refreshing experience."
Khuyết điểm: "Front row with a toddler meant that we couldn't lift the armrests up and get her to lay down. She had to lie on the floor, but when we hit some turbulence, we had to wake her and sit her back up with us. The second part of the leg was much better as we were on a normal row seat"
Ưu: "The flight was on time and boarding was fast"
Khuyết điểm: "On the second leg, my first choice option was not available. Instead I was offered what appeared to be a lurid pink yogurt, coupled with fluorescent orange 'juice', together with the Indian vegetarian option. The accompanying 'muffin' appeared to consist of the following ingredients: flour, oil. Suffers from the "African flight's don't matter" syndrome when it comes to level of staff and entertainment. I was expecting better from Qatar - back to Emirates I go!"
Ưu: "Staff were friendly, food was good, and the plane was nice."
Khuyết điểm: "In the bathrooms there was only one type of tissue paper beside the toilet paper. Adding a thicker paper towel like most airlines do would be better so that passengers can clean up any water splashes as soft tissue is not effective for this."
Khuyết điểm: "Seats in economy very uncomfortable for long Doha to LAX flight. When person in front of us reclines seat for entire flight, it is almost impossible to get out to stretch legs or go to restroom. At the minimum, crew should ask all passengers to raise seats during meal service as a courtesy to those behind them. This is done on other airlines."
Khuyết điểm: "A little crowded but still great service."
Ưu: "It was not a full flight. It was ok."
Khuyết điểm: "Well, I noticed when the person in front of me reclined their seat, I had a hard time adjusting the entertainment screen so I could see it properly."
Khuyết điểm: "Was denied boarding."
Ưu: "Comfortable wide seats, good service"
Great flight, friendly staff and good food
All up to great standard for Economy seats. Appreciated careful approach to COVID protocols and efficient service throughout. Also minimum delays at Dubai. Will definitely consider Emirates first for next UK/Europe trip! Only improvement could be the breakfasts being too starchy - too many breads, rolls etc, otherwise good.
Khuyết điểm: "No comments"
Ưu: "amazing and the airport is awesome"
Khuyết điểm: "good"
Ưu: "The Boarding Emirates at Logan Airport is a nightmare. The staff are unhelpful, and take long time to process Transiting passengers. The Desk is understaffed, and the staff is rude."
Khuyết điểm: "The flight has enough crew on board, but the staff usually stand together in the galley and keep gossiping, instead of going around once in a while and check on passengers. It's a long flight and crews change but the passengers don't."
Khuyết điểm: "Seating"
Khuyết điểm: "The flight crew and gate crew were the rudest I have seen in my entire life. They acted as if they were too good to acknowledge passengers and ignored the flight attendant light and other efforts to get their attention to ask a question."
Ưu: "The seats are very uncomfortable. impossible to be comfortable."
Khuyết điểm: "Solid flight. Emirates always delivers. Nice snack meal on 60 minute flight."
Khuyết điểm: "This company í overrated. Obvious lack of organization in the boarding process that led to a late departure. Not a sympathetic crew, which had to be reminded the protocols (upright seats before take off) while being inflexible on other things. Chaotic food service. Average entertainment."
Khuyết điểm: "The boarding could have been better."
Ưu: "Relaxing Cabin crew were awesome"
Khuyết điểm: "Not that I can think if"
Khuyết điểm: "yes"
Khuyết điểm: "Food could be tastier. But, you can’t starve"
Ưu: "Of the enormous amount of entertainment available, even I found something to keep me occupied."
Khuyết điểm: "Perhaps boarding."
Ưu: "Tv and kids movies , crew were nice"
Khuyết điểm: "There were not enough chair to sit to wait at the gate B3. Most of us sit on the floor"
Ưu: "Comfortable overall, not much turbulance"
Khuyết điểm: "Nothing"
Ưu: "I must admit....this is one of the best experiences I have had flying and I fly this route a lot. I was traveling with an Elder who required a wheelchair and every step of the way it was smooth and the crew was attentive."
Khuyết điểm: "They only give out small cups of water. I would have liked the option of a bottled water as well as for the elder I was traveling with. They did not come around as often with water as we needed. but this complaint is so minor compared to our overall experience that I did not want to even mention it."
Ưu: "Emirates leg was good. Easy checkin and I think slightly large than usual seats."
Khuyết điểm: "I bought a return from Emirates with the returning flight from Australia to London as a code share with Qantas. Qantas does not honour the e-ticekts from Emirates and will NOT allow you to preselect seats online. You have to hope for a good seat at airport checkin. Too bad, as I would have been prepared to pay extra for a seat upgrade."
Ưu: "Lovely flight"
Khuyết điểm: "Nothing"
Khuyết điểm: "My original flight was delayed so I needed to book for a hotel in manila and need to rebook my connecting flight from christchurch to queenstown. Supposedly, the airline company should offer a reimbursement for all my additional expenses. Vey inconvenient on my part."
Ưu: "a vast improvement on the flydubai flight that took me there"
Ưu: "Helpful staff,gave me seats requested,meals pretty good,good entertainment,even got to see despicable me 3 and didn't need a kid."
Khuyết điểm: "Would have loved business class,but what can u do,only thing was I had to remind about my skywards miles.."
Ưu: "Flight was on time"
Khuyết điểm: "Crew was surly, never smiled. They all seemed very tired and intolerant of customers. Service was minimal. Food was tasteless and salty. Water was offered only once on a 14 hour flight. Aircraft was very cramped- no room to walk in the aisle without hitting the aisle seats. Overhead compartments were crammed full and it was very difficult to find space for a small bag."
Ưu: "Most of the crew was nice and accommodating"
Khuyết điểm: "There was a hair in my food. Seats 46a and 46b were very constricting, leaving it very uncomfortable for sitting."
Khuyết điểm: "We already quoted vegetarian but they failed to serve vegetarian, but they arranged substitute that is happy to me."
Khuyết điểm: "Nothing"
Ưu: "Everything very, very good!!!"
Ưu: "i like the cabin crew"
Khuyết điểm: "N/A"
Ưu: "I was randomly upgraded to business and it was such a treat! The service on Emirates is impeccable and the staff takes care of everything. I have always loved flying on Emirates and this last experience was truly the best flight I've had. The comfort and consideration of Emirates flights are definitely unmatched."
Ưu: "It was fine. Crew was pleasant, though obviously stretched thin. Food was decent. We ran a little late boarding, but they managed to take off almost on time."
Khuyết điểm: "The 777 was crowded and had very little leg room. Our seats were worse than most, as they were over the wing which limited visibility and restricted the already limited leg room of that passenger even more."
Ưu: "I liked the food and entertainment only."
Khuyết điểm: "I was surprised when i got on the plane because i always hear great thinhs about the Emirates airplanes, this one was very low quality airplane, and for a long distance flights the flight must have been a better one."
Khuyết điểm: "I have transit for 18 hours and they did not give me a hotel I had to pay for it because they were saying my ticket is not eligible are you really get disappointed from this"
Ưu: "Food is terrible. Not what it used to be. Don't keep the bathrooms clean as they used to. Service just isn't as great as it used to be sadly. Entertainment is great tho!"
Khuyết điểm: "Nothing"
Khuyết điểm: "We waited for our luggage more than one hour which was more than the flight time from Bahrain to Dubai. That is why I described my trip as poor"
Ưu: "Onboard crew- Bliss was the name of the crew member on board. Efficient and a joyful personality to engage. He connected , talked and responded warmly and efficiently."
Khuyết điểm: "Checking in at the airport- the staff person who I dealt with was combative and inflexible. I had to ask the manager to mediate till the matter was resolved. As frequent travelers, I am aware rules change and am willing to comply. Being told my hand baggage had to be checked in and I cannot redistribute the weight or put things into my checking bags that were yet to be tagged was unreasonable. Started my trip on a negative note which was avoidable. I have found the training crew get and the ground staff get are disparate. As efficient as the onboard crew are, the ground staff in DXB and now NYC do not match up."
Ưu: "Seamless flight with usual high standrd of on-board service and food"
Khuyết điểm: "N/A"
Ưu: "I always see the best experience with emirates"
Ưu: "The airport experience in Dubai was excellent. Very clean, professional & modern."
Khuyết điểm: "Although plenty of entertainment selections, the user interface was outdated & the touch screen slow & buggy"
Ưu: "Nothing much to complain about"
Khuyết điểm: "Shuttters always closed"
Khuyết điểm: "food"
Khuyết điểm: "Customer Service is Dead with British Airways!!! I will make every effort not to fly with BA again"
Khuyết điểm: "Crew could have reprimanded people not wearing their masks or not covering their noses. The airline could have kept middle seats open to instill more confidence in flying."
Khuyết điểm: "Nothing!!! It was a great flight!!!"
Ưu: "Good enough amount of leg room. Easy to checkin online."
Khuyết điểm: "Boarding was a bit of a nightmare. Seems some people were directed to the rear of the plane when they were sitting at the front and visa Versace so they were trying to pass each other in the isle."
Khuyết điểm: "Size of the seats"
Khuyết điểm: "Better drink selection"
Khuyết điểm: "For an hour and one half flight the seats were tolerable. Anything longer than that would have been torture."
Khuyết điểm: "Just wish there was another few inches width on seats"
Ưu: "Friendly, helpful and professional crew."
Ưu: "The crew were pleasant and helpful"
Khuyết điểm: "The entertainment system is way behind many other carriers - poor variety of choice, and small poor quality screens"
Ưu: "Excellence view of London performered by the pilot. Very please with that."
Khuyết điểm: "All good except for the seat, let my neck with a bit of pain."
Ưu: "On time departure and arrival"
Ưu: "Helpful and friendly staff"
Khuyết điểm: "Filth plane"
Ưu: "Crew very friendly"
Khuyết điểm: "No free coffee."
Ưu: "No hassle and all straight forward"
Ưu: "Check in and crew were very nice"
Khuyết điểm: "Baggage was slow But everything was fine Pilot kept us informed"
Khuyết điểm: "I'm not sure why the lady at the check-in desk was sooo rude and unwilling to help. Customers' presence was really bothering her..."
Ưu: "I was very well looked after by crew."
Ưu: "I like flights that land on purpose in a couple.troled way. This one did that. Good enough for me."
Khuyết điểm: "Having to fly, but sometimes if happens."
Ưu: "Short flight"
Khuyết điểm: "All baggage lost. Wasn't put on the plane because they didn't have enough containers. Ground crew at London was courteous. Luggage had to be sent on to the US the next day. No free bags on this flight so all of the luggage lost had been paid for piece by piece. No free drink service; even a soda had to be paid for. No food, of course. Originating 10hr flight from Los Angeles to London was also uncomfortable, with small, packed coach seats, no air nozzles and poor headset connectors. I was very happy to get back on American Airlines for my return to Los Angeles. Wouldn't use BA again."
Ưu: "On-time departure and arrival. Courteous efficient crew, both on land and in the air."
Khuyết điểm: "My main gripe is that if you want a plain cup of coffee or a bottle of water, you are charged for it and can pay only with a credit card, but only if that card is chip and pin, and my US card isn't. Yes, it is high time that the US move into the current millennium and get chip and pin cards, but that is beside the point. I also flew BA from London to Seattle (part of same trip) and the on-board meal & drink service was PHENOMENAL - the best I have had on an airline in years, and I did not get charged for anything, including alcoholic beverages. How can this be the same airline?"
Ưu: "Usual efficient BA"
Khuyết điểm: "N/a"
Khuyết điểm: "Had to take an emergency trip to London. The cost of the ticket for an hour flight was outrageous. $900 US was highway robbery."
Ưu: "Not much, flights were on time is the only positive"
Khuyết điểm: "Turbulence (other airlines went out of their way to avoid it, by BA didn’t seem to care), BA has got rid of in flight services - so what am I paying so much for? - and made me exit and re-enter through security despite the fact that I’d checked in for a connecting flight. Overall not a positive experience and don’t think I’ll be rushing to fly with them again."
Khuyết điểm: "For some reason we were boarded and ready to go and only then did they think to send for a de-icer. A 40 minute delay on a 1 hour flight. At the other end we then had to wait 20 mins to get off."
Ưu: "I got there. It was safe."
Khuyết điểm: "Entertainment system shut off."
Ưu: "Service and price"
Khuyết điểm: "Nothing"
Ưu: "Crew, funny safety instructions with Gordon Ramsey"
Khuyết điểm: "Delays"
Ưu: "everyone was very nice-thank you"
Khuyết điểm: "I have to pay for water?????"
Ưu: "Comfortable and on time. We didn't have any food or entertainment so can't rate for them."
Khuyết điểm: "After sitting on the tarmac (I understand the delay) for 2 hours there was no water available for another hour past takeoff. And then it was only available for purchase. Really, a cup of free water is asking too much?"
Ưu: "Boarding seemed simple, no zones were called except for priority, we just all boarded and it seemed to go quickly and smoothly. BA is all pay onboard for any food or drinks."
Khuyết điểm: "The cost to check in a bag was 65 pounds. We are a family of 3 and so that was 195 pounds. It is unreasonable to charge that much to check in a bag and ridiculous for ticket pricing to not be clear about this."
Ưu: "Left on Time"
Khuyết điểm: "Food costs money and not even water is free."
Ưu: "We got to our destination safely which is always the most important thing."
Khuyết điểm: "There didn't seem to be as much space as usual on international flights. The plane never got to a comfortable temperature and we were hot all the way home. One of our tv's didnt work which made for a very long 8 + hours."
Ưu: "The cabin crew were friendly and service was excellent"
Khuyết điểm: "Keep the complementary snacks and drinks made the flight great after a long day"
Ưu: "Nice plane, and quick flight to Heathrow from Glasgow. The plane had to leave late due to weather but the pilot kept passengers informed and made up time in the air so we were only 15 minutes late. The crew was available to discuss implications for connections."
Khuyết điểm: "No entertainment options but this was a small plane and quick flight, so I didn't expect anything."
Ưu: "Blanket and quiet to sleep"
Khuyết điểm: "my screen didn't work"
Khuyết điểm: "There was a massive delay and I stood in line 6 hours to rebook. Because of the long rebooking line, I missed multiple other potential alternative flights that day and had to spend an unscheduled night in the suburbs of Glasgow. Had rebooking been more efficient, I could have returned home the day scheduled. Very disappointed."
Khuyết điểm: "late on two occasions first one 20 mins second and the n an hour. Not told why. Then boarding passes had to be reissued with different seats ..whole thing a shambles"
Khuyết điểm: "M&S Food menu is limited as it is - they then also run out of most items and couldnt serve passengers on a 5 hour flight.."
Ưu: "Crew was friendly, food was good, tv entertainment has a lot more choices now, decent leg room, smooth landing and take off,"
Khuyết điểm: "Flight being late 2 hours and we had to sit in the plane for that amount of time, they didn't their refreshment service early"
Khuyết điểm: "Everyone was terrible"
Ưu: "All was fine ......cabin crew, pilot updates, seat comfort . Keeping hydrated is a well-known health fact. Why BA does not offer free water wa a shock to me . Yes a kind steward let me supplied with tap water, but I find it appalling that the corporate office does. It consider customers health important."
Khuyết điểm: "Cabin luggage is too big for regional aircraft. Size limits need to be imposed more strictly."
Ưu: "Left/arrived on time"
Checkin at KLIA a breeze. MH Regional Lounge ex KUL a fantastic pit stop for those on the go and shuttle flights conveniently departing from the MTB at KLIA, making the journey extremely efficient. Ground handling team proactive in handling passengers with need of assistance. Coordinated well with aircraft team ahead of main boarding party. Seated at 7F and saw the care and attention paid by luggage loading team - even attending to a piece of luggage that appeared damaged before loading it onboard. Crew are naturally kind and personable - and flight deck announcements professionally made with clarity. Flight handling smooth, perfect touchdown in SIN.
Personable, friendly service. Crew interactions always naturally pleasant and polite. The crew really enjoy their job and interactions with one another. Public Addresses are all smooth, clear and unambiguous - this instils confidence. Landing was butter-smooth in what seemed to be challenging and turbulent conditions - Kudos to the flight crew. Boarding and airport experience were good also.
Ưu: "I paid $7 for an exit row. I was worth it. The normal economy seats are extremely cramped."
Ưu: "No thank"
Khuyết điểm: "Baaad"
Khuyết điểm: "The plane was old but the flight was inexpensive"
Khuyết điểm: "very delayed flight in addition slow flying what should have taken 52 minutes ended 1 hour 20 min to add to that poor cabin crew management of Business Class disembarking excruciating slowly added another delay of 20 minutes!"
Ưu: "Seats were comfortable"
Khuyết điểm: "The crew was not friendly, and the food selection is limited"
Ưu: "Boarding was organized"
Khuyết điểm: "Vegetarian food wasn’t great"
Ưu: "Some staff were good others could not be bothered."
Khuyết điểm: "Nicer staff"
Ưu: "The crew was extremely hospitable, and the food was excellent."
Ưu: "cabin crew very friendly and professional"
Khuyết điểm: "Seats cramped; not enough space, especially for long haul. Provide more space! Earphones didn’t work. Could not enjoy entertainment. Seat would not recline. Slow checking. Not enough counter staff. Check in counter contractor staff inexperienced and held us up for over an hour due to unfamiliar"
Khuyết điểm: "Feel airline maintenance is slipping second flight in a week where they have tv trouble"
Khuyết điểm: "Toilets should never be wet."
Ưu: "Friendly staff"
Khuyết điểm: "Security check at gate without priority Bagage Delivery business class"
Ưu: "This flight nothign"
Khuyết điểm: "Major delay, should have offered passengers water or beverages. Food was very poor, no assistance for transfer on late flight."
Ưu: "All of the ground staffs at Johor Bahru provided attentive and observant service. Cabin crew greeted with pleasant smile, friendly and provided excellent service."
Khuyết điểm: "maintenance work not manage well"
Ưu: "Amazing plane, latest technology, great customer service, clean bathrooms at all time. It was a 5 star experience, friendly hostess’s and friendly & helpful staff"
Ưu: "easy securityand boarding at kl"
Khuyết điểm: "food bland"
Ưu: "Pleasant steward"
Khuyết điểm: "Delayed and waste time at Jakarta airport"
Ưu: "Hard landing which gave passangers a shock."
Ưu: "Nothing special"
Khuyết điểm: "At least, they let me know the first delay but no further information was given to the 2nd delay. Also, neither the ground not on board staff seemed to be interested in Passagiers. Was a short flight interrupted by diverse visual ads and PRs.."
Ưu: "The crew were nice and good entertainment"
Khuyết điểm: "Got delayed in kuala lumpa for nearly 5 hours with Not many updates fir us to know what’s happening then they left my luggage there and still don’t have it 15 hours later"
Ưu: "The cabin crew."
Khuyết điểm: "Again, incorrect information of boarding gate."
Khuyết điểm: "Prebooking a seat with Malaysian Airlines requires calling KL office which is always busy. It costs a lot if calling from the US, in addition to paying for the seats. It really turned me off."
Khuyết điểm: "The crew at the check in counter were generally helpful and courteous, however the staff on the flight we're often short or generally rude; thus continuing the airlines reputation for poor service. The food wasn't great either, but we knew to expect this and brought food purchased from Sydney airport (which was a saving grace)!"
Ưu: "Service and integtity"
Khuyết điểm: "None"
Khuyết điểm: "Food was lousy"
Ưu: "Friendly & attentive crew"
Khuyết điểm: "Departure delay (10 minutes)"
Ưu: "Attendants were very good"
Khuyết điểm: "12 hrs in the air!!!"
Ưu: "Most of it, especially having a meal on such a short flight."
Khuyết điểm: "Could do with more legroom, tall people exist"
Ưu: "All aspects were fine. Weather caused a delay for landing of ore than 45 minutes, but not airline's fault."
Khuyết điểm: "Incompetent handling of engine error by both ground and air crew"
Ưu: "Larger seats"
Khuyết điểm: "Food was below standards. Really need to improve."
Khuyết điểm: "Their app is useless. Not user friendly and always down ! Their staff can't even give proper directions on what need to be done in terms of getting upgrades ! Such a shame how it this airlines is getting from bad to worst. They use to be great and my number one choice , but now they are just a disappointment. I am only supporting MAS because they are my national carrier"
Ưu: "Nothing at all!"
Khuyết điểm: "Worst handling of delays and cancellations I have ever experienced. Worst management ever! More than 17 hours delay before I finally got on another plane. No hotel, no food, no nothing."
Khuyết điểm: "No beer or wine in business class! Did not want a meal, so I got water and a tiny pack of peanuts."
Ưu: "Gate area was good, boarding quick and arrived on time. Crew very pleasant."
Khuyết điểm: "Poor quality food especially the breakfast "snack". Unable to take water on board and tiny serves of water and other drinks left us dehydrated. Far too many ads at the start of entertainmen. Repeated for each selection."
Ưu: "Flight was on time - to the detriment of my late connecting MAS flight from DAR"
Khuyết điểm: "Food was okay but entertainment was non existent"
Khuyết điểm: "I fell asleep during the meal serving. Instead of waking me up or putting my meal on my tray, it wasn't served at all."
Ưu: "The flight surprisingly arrived ahead of schedule :)"
Khuyết điểm: "The food, at least it was better than the food out of KUL"
Khuyết điểm: "3 hour delay Food quality could have been better"
Ưu: "Newer B737-800 aircraft Improved entertainment system Drinks"
Khuyết điểm: "Seat pitch is a measly 30 inches Entertainment system USB has very low current - very slow to charge phones Food taste is very poor"
Ưu: "The crews are friendly."
Khuyết điểm: "Foods was not good for my standard. Below average."
Ưu: "On time flights, comfortable seats and good onboard service"
Ưu: "I liked the crew, very polite and helpful."
Khuyết điểm: "I did not like the fact that I could not check in on-line. This made that I missed half a night of sleep in Darwin because I had to check in at 1AM, flying at 4.10AM."
Khuyết điểm: "Two hour in late and still waiting for boarding. Awful experience..."
Khuyết điểm: "I never got to take the flight. Tried to cancel multiple times with VAYAMA prior to 31 March, but they never responded."
Ưu: "The crew is friendly"
Khuyết điểm: "Check in counter not enough resulting in very very long queue and check in time"
Ưu: "Fare was ok."
Khuyết điểm: "Ground agent was surly and inefficient. Paying excess bag charge took 15 minutes. Not offered an upgrade. Boarding was ok, in flight ok, as flight was short"