Good service from the crew member
Wonderful airline to travel with. The accommodations are always great.
Ưu: "Best in the world, as always."
Best airline ever for economy
Ưu: "Crew was super nice and the food was good (for plane food)! Really appreciated that they had snacks and chocolate on hand for hungry passengers throughout the flight. A 17 hour plane ride is never the best, but Singapore Air made it as pleasant as possible. Also, we booked on Kayak and was routed through a third party vendor JustFly, which I was a little worried about - but our booking went off without a hitch."
Ưu: "The service, foods , sack ,"
Ưu: "The crew members were really nice and accommodating."
Khuyết điểm: "Need more entertainment selections."
Ưu: "They were very generous with food and drinks. It was a pleasant flight."
Khuyết điểm: "Our seats were uncomfortable. We did not like sitting on the front row three deep. We would have preferred the extra legroom seats we had on the 1st flight"
Ưu: "Amazing crew. On-stop flight. All premium economy for reasonable price."
Khuyết điểm: "Silk air"
Ưu: "Amazing crew and service. My kids were well looked after in business class even though my 2 year old was a little sick. Book the cook meal was excellent and great entertainment options. Seat was enormous!"
Khuyết điểm: "Nothing significant!"
Khuyết điểm: "WiFi didn’t work on 3 of the 4 flights although all purportedly had it. Also didn’t work the majority of the time in the Business Class Lounge in Singapore. Food was mediocre both on flights and in the lounge. Movie selection could hardly have been worse."
Ưu: "Superb service."
Khuyết điểm: "Meals were average for airlines"
Ưu: "Crew was friendly. Seafood pasta was good."
Khuyết điểm: "I wish all airlines have a foot rest."
Ưu: "Flight was very pleasant and enjoyable, on time for both departure and arrival."
Khuyết điểm: "Meals were served rather slow as we were last for row 45 but there was insufficient time for us to finish the meal, collection of trays started in 5 minutes time"
Ưu: "Everything food was better selection and allowed me to taste bali food before arriving. The seats were comfortable on the last plane Thank god"
Ưu: "Generally good Flight was operated by Silk Air"
Khuyết điểm: "Entertainment score is not meaningful because of the short flight time."
Ưu: "Service was great on both sectors"
Khuyết điểm: "Premium economy seat is still not comfortable enough in comparison with economy."
Ưu: "Excellent service, made a very long flight very pleasant and enjoyable."
Ưu: "Friendly staff Good customer service"
Khuyết điểm: "There was nothing i dislike"
Ưu: "The plane was new. The in flight entertainment system was good, although I never got to experience it fully because the Flight attendant kept switching it off, as I had paid extra (an arm and a leg) for a “bulkhead seat”"
Khuyết điểm: "The service was beyond awful! The Flight Attendants had a “could care less” attitude. I had special ordered a meal, and they gave me the wrong one. I did not want to make a big deal, so I just ate it. Then they did not offer any beverages when the meal came! I literally had to beg them to make me their famous “Singapore sling”. Shocking really!!. When I had my coffee, my request for cream and sugar went ignored THREE times. Finally they grudgingly gave me only cream, rendering my coffee undrinkable. .....And the list goes on. Never ever will I travel on this horrid airline again!"
Ưu: "Space in economy seat was good. Huge selection of movies. Food was tasty. On flights to Frankfurt, Singapore Airlines may want to keep more sparkling water in stock, as Europeans prefer this to still water."
Khuyết điểm: "There was a smell in the plane when I first arrived like vomit. It may have been the cleaning supplies."
Ưu: "Friendly efficient staff. plane 777 business class seat comfortable, and flat bed, once you figured out how to operate it was also comfortable. Food was good but not excellent compared to previous flights."
Khuyết điểm: "Singapore Airlines business class lounge in Melbourne was less than impressive and the food was atrocious. Lounge in Singapore was large but still overcrowded. Amenities much better and the food was plentiful and interesting."
Ưu: "Excellent attention to service and comfort."
Ưu: "check-in, priority lane, BKK-SKL, boarding, crew, cabin, disembark, baggage claim to cab home"
Khuyết điểm: "baby crying throughout the flight"
Ưu: "Singapore was fine and helpful with a crazy problem JustFly created then didn’t fix."
Khuyết điểm: "JustFly billed the wrong price, then to fix that,created a new ticket with my name misspelled and failed to cancel the original ticket. We later upgrade seats via Singapore then discovered the duplicate booking and misspelling. To fix that JustFly cancelled the booking with the seat upgrade. Singapore restored our upgrade at the airport but only on one direction so we had to go through it all again."
Khuyết điểm: "Crew woke me up from deep sleep to raise seatback for meal service. Sleep versus food?? Should prioritise sleep every time on night flights."
Ưu: "Great set up with two seats, window and aisle"
Ưu: "Loved the hot towel service"
Khuyết điểm: "Entertainment could be better, however there were a few new and Oscar nominated movies available. Personal air conditioning would be great, I was too hot the entire flight"
Khuyết điểm: "Boarding at Singapore airport was shocking, as we had to wait 6 hours for our flight. Rating low to the crew mainly because of the ground staff as they were not very communicative to begin with about the explanation for our delay. Only when the passengers got a bit more vocal about wanting explanations, they started giving us a bit more information. All estimated times given for boarding the flight were incorrect by a big margin! Seemed more like they were giving shorter wait time for boarding just to please the passengers, where as they were well aware of how long the wait would be."
Ưu: "Great crew, good food (best I've had on an airplane), plenty of drinks, and a good entertainment system."
Khuyết điểm: "Nothing bad to say about this flight. Great airline."
Ưu: "the first class seats from HK to SFO, IFE, service, dom perignon, red wine, excellent attention, greeted personally by four of flight team, provided flight details personally. Im 6'0" so the bed was a little short. it was simply a wonderful experience."
Khuyết điểm: "the IFE is not touch screen and pausing on the hand held was fidgety, but a huge 24 inch screen and beautiful."
Ưu: "The service crew served us well. They are friendly and helpful"
Khuyết điểm: "Too many Indian movies"
Ưu: "Very good service! Lots of flight attendants and they were kind the flight was long, but mostly smooth. The entertainment was good and there was a lot of it."
Khuyết điểm: "The flight map was a mess. It either said we had 115 hours of flying time or 3.5 hours. Also, it showed the plane pointing in the opposite direction that we were flying in. A minor issue, but weird."
Ưu: "Amazing service and comfortable lay flat bed"
Ưu: "Crew was overall friendly"
Khuyết điểm: "Old plane, entertainment system very old and doesn't work properly, wake you up in the middle of the night for breakfast, service not efficient as half of the plane orders Indian food and get served first"
Ưu: "I paid for an economy class ticket but got first class service."
Khuyết điểm: "Nothing"
Ưu: "Great flight and entertainment options, friendly crew, free wine :)"
Ưu: "Very comfortable great personal service. Smooth flight,on schedule."
Ưu: "Not much turbulence"
Ưu: "The aircraft was clean, new, spacious and quiet. The bathrooms were regularly maintained. The food quality, selection and quantity was excellent for the economy class. Even the serving utensils were solid metal and had a very high quality feel to it. Having an endless supply of mid flight snacks was also appreciatd I always like the warm wet towels, which were offered at take off and landing. The entertainment choices were endless, but because it had USB and regular power, I was able to work on my laptop and listen to my podcasts on phone without worrying about running out of battery."
Khuyết điểm: "The crew lacked its usual pep and cheer. For some reason they seemed very introverted and tired. First time on Singapore Airline that I noticed. The amenities kit was a bit on the cheap side. Also, only the supplied two prong headphones could be used with the entertainment system, I would have preferred an option to use my high end ones -- this was the main reason I chose to just work and listen to my own music/podcasts instead of watching a movie. We boarded and disembarked through the business sections and the aisles were too narrow. The announcements were hard to hear and the temperature was set too low for half of the flight (to kept fluctuating requiring constant adjustment of blanket/jacket). Having said that will keep flying them."
Ưu: "Everything is excellent!"
Ưu: "Ice cream for snack? Heck YES. Variety of meals to choose from (i got hindu meal)"
Khuyết điểm: "On the way to Korea, a stewardess keep taking my water away thinking i was done with it. It was very nice of her she tries to take trashes away, but it wasn't trash for me."
Khuyết điểm: "Nothing"
Ưu: "It was safe, great staff and service! Entertainment was great and lots of options in food and beverage!"
Khuyết điểm: "None"
Khuyết điểm: "Plane was delayed and no apologies were made. We had to rush to our connecting flight."
Swiss Air rescheduled our connecting flight to 7:45 am. Our initial flight didn’t land until 10:20 am. The people at the Swiss Air counter said our flight was canceled. It was not canceled. THANK GOODNESS for United who rescheduled us on a flight the following day. Kayak, I was on hold the night prior to our flight to speak with you about this scheduling nightmare for 2.5 hours before the call was dropped. I did not receive a call back. I am very unhappy with Kayak’s customer service and lack of communication and do not plan to use your business in the future.
Swiss shouldn't operate another second until they have their customer service figured out. You can't reach anyone at the company. 0 accommodations for you in case you need to make changes.
Ưu: "Crew was great, seating comfortable."
Ưu: "Captain was great !"
Khuyết điểm: "Food"
Ưu: "Muy confortable, la amabilidad de los tripulantes"
Khuyết điểm: "Nothing"
Khuyết điểm: "No kiosk at airport. Even tho you have a etickst they make you print one. Which means a huge line. Whats the point"
Ưu: "Smooth transfer from Terminal 3 to the International Terminal. Great airport. Easy boarding, friendly crew and very smooth flight."
Khuyết điểm: "I was very happy with my flight experience with Swiss."
Ưu: "Crew was great"
Khuyết điểm: "suddnely delay of 30 Minutes , then waiting in the plane all in all 60 Minutes - thats a long time for a long distance flight"
Khuyết điểm: "Poor desk service Food at breakfast A joke"
Ưu: "The service"
Khuyết điểm: "The service and attitude"
Ưu: "Swiss is Swiss"
Khuyết điểm: "nothing"
Ưu: "The crew was very helpful & friendly"
Khuyết điểm: "The a/c or fans were on too high"
Ưu: "Customer service excellent even though I was in the economic class they made me feel first class!"
Ưu: "I was very pleased at the flight crew, the food and entertainment. We had a really fast connection in Zurich and our luggage made the connection, which was a big relief."
Ưu: "Great customer service, the crew was professional and courteous."
Ưu: "A very pleasant and efficient experience. The gate personnel were very helpful with a boarding pass snafu. We decided to check a bag, and the automated option saved us a lot of time and was very easy."
Ưu: "Good breakfast"
Khuyết điểm: "Bad seat, just an economy seat"
Ưu: "Meals were excellent and filling! Crew was conscientious and responsive. Plane was very clean. Very impressed and would fly with SWISS again over any other airline."
Khuyết điểm: "My seat didn’t recline properly, and it wasn’t fixable, so it felt a little claustrophobic with the person in front of me fully reclined the whole flight."
Khuyết điểm: "Had to check hand luggage which I had carried on easily from Boston. Flight only one third full. Long delay in Geneva to get bag."
Ưu: "Abosolutely nothing i paid extra for the good reviews i found online but the service was so poor i am disapoi ted i paid that nuch extra for a terrible experience"
Khuyết điểm: "Entertainment didnt work for the entire trajectory I requested assistance and was ignored every time I requested a vegan meal and was not provided one Boarding was long and disorganized Bathrooms were so dirty, we had not taken off and the barthrooms smelled terrible"
Ưu: "Flight was fine"
Khuyết điểm: "Check in at Nuremberg terrible"
Ưu: "Excellent crew, shiny disposition"
Khuyết điểm: "Entertainment: not many new movies worth watching. Not enough TV programs offered."
Ưu: "Pretty much on time even with snow conditions!"
Khuyết điểm: "Coffee was pretty much cold."
Khuyết điểm: "space at my feet"
Khuyết điểm: "space at my feet!"
Khuyết điểm: "Ok, old plane."
Khuyết điểm: "I ordered in advance 4 seats for my family, paid 100$ to SWISS 19/10/16.Boarding crew refused to give us the seats sold to us.The family was divided into 3 and 1.Only after my strong refusal, the seats were were granted.During the dispute about the provision of already purchased seats, SWISS crew member threatened to call the police. We entered the plane last.Our seats not were ready and we were forced to do it all alone.Rudeness and unprofessionalism of SWISS crew.The end of the vacation was spoiled. For what I paid to SWISS 100$ in advance(10 monthes)? I believe, if SWISS could not provide the paid service as expected, SWISS must return the money(100$) and apologize. Nobody apologized in Zurich, threatened to invite the police. Bad crew, bad service."
Ưu: "It was a good short flight, with good service"
Ưu: "Crew and people were fabulous!"
Khuyết điểm: "LONG lines at check in. Almost missed flight even being there 90 mins early."
Ưu: "Nice staff"
Khuyết điểm: "Waiting in line in NYC for take off was about 50 minutes. Small seat space with annoying passengers who watch movies all night with bright screens or push and press my seat all the time. Earplug is uncomfortable, breakfast is plain, hot chocolate is horrible. It was a full flight and we even lost my daughter's cardigan."
Ưu: "The plane was comfortable. The headrest was great and the seat pitch and recline were decent. I was able to sleep better with Swiss than with other airlines like Lufthansa or Delta. They are much better overall for sure. The food and staff were excellent! The food quality is very good compared to the other airlines. The cabin crew are always passing around water and chocolates throughout the flight. They were friendly and helpful as well. The pilots were also very good. We had no rough turbulence and their landing skills were amazing."
Khuyết điểm: "The boarding procedures could be improved. They don't have zones and everybody just line up. Families with small children are not accomodated first."
Ưu: "The crew is rude"
Khuyết điểm: "40 min delay"
Ưu: "Staff was very courteous; they fed us well"
Ưu: "Friendly crew, decent meal, and above-average entertainment systems"
Khuyết điểm: "Confusing boarding process, outdated and worn seats and technology, unable to select seats when booked as a United codeshare."
Khuyết điểm: "I had a lot damaged luggage!"
Khuyết điểm: "When I booked the flight I thought it was El Al so I did not order kosher food (as all El Al food is kosher). I only found out later that it was Swiss Air and I was unable to get a kosher meal."
Khuyết điểm: "the flight late and i was missing the conection flight to Israel :("
Khuyết điểm: "Na"
Ưu: "This direct flight from Zurich-Newark is pretty comfortable, especially if you get the two seats at the either sides of the plane (it's a 2x4x2 config in Coach). The food is really good, they are generous with drinks and the crew is really friendly and smiling! Would take this flight again without any reservations in future!"
Ưu: "Excellent boating procedure Friendly crew good service"
Khuyết điểm: "Seats smaller, especially well the seat be afore head rest is pushed back!"
Ưu: "Best entertainment package of Movies/TV/Food available on commercial airlines."
Ưu: "I like that Coke Zero was available."
Khuyết điểm: "My chair was stuck in the fully reclined position for a good portion of the flight and my wife's chair was constantly being knocked into by the passenger behind her because his seat was too short for him. When the seat in front of me was reclined, the screen was only a few inches from my face. There was a loud, obnoxious passenger next to me who almost got into a fistfight with another passenger until the stewardess came to calm him down."
Ưu: "Friendly and attentive. The check-in person was willing to check to see that I had a reclining seat. Friendly and accommodating attendants good wine offered in economy, water offered several times during the 9:30 hour flight. Pilots changed Flt altitude to accommodate for turbulence."
Khuyết điểm: "Very little not to like on this flight."
Khuyết điểm: "Terrible service. Crew was unfriendly and unhelpful. There seems to be an element of arrogance when flying with this airlines."
Ưu: "The chocolates shaped like soccer balls. The fantastic icecream"
Ưu: "Bad inedible food and no leg room, and I am small."
Ưu: "Flight attendants were friendly, and also very skilled so that their service was unobtrusive, graceful, and helpful. They took great care to get people what they wanted, and I saw them fulfill a few special requests from the people around me politely and quickly. The entertainment selections were good. The variety of interesting musical selections allowed me to go the whole flight without running down the battery on any of my own musical devices. The seat space was comfortable, especially compared to domestic flights I've taken for the last 10 years. The enforcement of carry-on luggage rules meant the overhead compartments were sufficient for what was brought aboard and people weren't filling the foot-space with bags."
Ưu: "Cabin Service was excellent."
Khuyết điểm: "OMG the seats are so close together it's very uncomfortable in coach. If the person in front leans back forget it. Not enough room for average sized person. Forget about it if you're a big person."
Khuyết điểm: "Didn't have good selection of drink. Very tight seats never came by to pick up or ask if needed anything. Only saw them went serving dinner. I will never fly swiss air again."