The flight was delayed for 4 hours. It was awful. They should have offered us those cheap biscuits. It is now 1am and I am just now getting leaving the airport
I received a notification around midnight that the flight would be delayed from 8am to 1pm. Certainly the delay would allow only a narrow margin to make any connecting flights. Naturally, the process of loading the plane and some "communication error" resulted in additional delays. As a result, the rebooking offered by American Airlines included a flight to LAX, landing at 1230 am followed by a 6 hour layover. I can expect arrival at home at 0800, shortly before my work shift begins. I purchased the tickets with an expect arrival time as 830 pm the same day. A 12 hour swing is simply beyond the pale of reasonable delays.
Maintenance delay for 2 hours after Canceling my flight earlier in the week. So typical for this poorly run airline. Will make better choices for future flights.
The plan was late leaving missed connection, waited 3 hours for next flight.
Ưu: "At 6’9” tall, it was decent"
Khuyết điểm: "Not on the flight"
Khuyết điểm: "Nothing"
Ưu: "Good leg room. Seems to have improved."
Khuyết điểm: "Additional food options would be good."
Ưu: "The crew was courteous"
Khuyết điểm: "The boarding crew and ticketing experience. Also we were detained on the plane when arriving early. We missed our connecting flight all due to boarding agent closing the gate too early. She literally closed the door Infront of us. We were actually 8 minutes early to the gate, before the 10 min"
Ưu: "Absolutely NOTHING"
Khuyết điểm: "I WANT MY MONEY BACK. We were stuck on a plane for 10 HOURS. No food available. Just sitting there. Communication from the crew SUCKED. Their staffing sucked. I WANT MY MONEY BACK"
Ưu: "crew was nice"
Khuyết điểm: "very very old plane"
Khuyết điểm: "The flight is delayed for 5 hours without any compensation"
Ưu: "American Airlines Premium Economy was very nice! Great service, lovely plane and overall an experience that I would be happy to have again!"
Khuyết điểm: "Leaving MKE was organized and orderly. No problems noted. Once in PHL, flight was delayed due to no crew. After an hour or so, boarded the plane. Was on the plane for 45 minutes with no explaination from the crew. It was an electrical problem. Had to inboard and wait 45 more minutes. Allow weld to rehoard again. Waited another 20 ministrations before leaving. I am all for safety, but communications need to improve."
Ưu: "Late takoff"
Khuyết điểm: "Late takeoff"
Khuyết điểm: "There should be more number of check in bags for passengers. At the least the overhead bins should be allowed to the passengers."
Ưu: "Getting off the plane after 3+ hour flight and 45 mins taxi and waiting for gate"
Khuyết điểm: "Bought our tickets months ago, 2 travelers , myself and wife. Couldn't seat together. Our baggage ( Small backpack and a hardside roller we bought cause it would fit under the seat. Guess what I know they changed the size of the underseat bag . We had it checked going to PHX ,no issue on the way back $50. I'm done with American Airlines and Kayak."
Ưu: "Comfortable wifi enabled jet."
Khuyết điểm: "Flight delayed over 2hrs. Inbound aircraft mechanical trouble. No info provided by airline. Maddening 10 minute rolling delay. "Your flight is boarding in xx(10) minutes and no airplane is at gate. It's just ridiculous."
Khuyết điểm: "Cabin pressure was not great!"
Ưu: "SJU counter crew, in flight crew and flight was SUPER on time!!!"
Khuyết điểm: "Nothing wrong."
Ưu: "Nice seats. Comfortable. Fast, efficient boarding, but it was a small plane and not nearly full, although full enough that I couldn't have a seat next to my husband."
Khuyết điểm: "They split up my husband and I. One screen for every 4 rows of seats playing one in-flight movie. Apparently there was WiFi that you could download an app for and watch other stuff, but no good selection at all, and since I had no way to charge my phone, it didn't seem a great idea to waste the battery. Only food for over 4 hours of sitting on the runway and flight was a bag of mini pretzels."
Ưu: "We booked american because it was a direct flight. No explanation was given for the switch. Then we almost missed our connection because we sat on the tarmak in Barcelona for an hour. Again no explanation . Very stressful and irritating."
Khuyết điểm: "Having the flight switched from a direct to transferring in Madrid."
Ưu: "Cookies they offered were vegan friendly."
Khuyết điểm: "Had to sit in the very last row which didn’t recline."
Ưu: "The employee who checked me in was very helpful - found my frequent flyer number for another airline and give me a free checked bag."
Ưu: "planes were on time, good flight"
Ưu: "The wait time for the connection was not too long. But on the way back to the US, I almost missed my flight from Miami to Washington-DC because I didint have enough time to go though imigration and also had to wait for my luggages. Thank you!"
Khuyết điểm: "American Airlines DISCRIMINATES especially against the elderly! The airlines took my family of 6 off the flight that I booked 6 months in advance, and I had no flight out of Munich, Germany. I do not know why. I called and had them put us back on the flight. I paid extra for seats so that we could all sit together. The seats were given to others and my family could not sit together. The American Airlines employees were not helpful at all! The agent, Rowna, lied to us that we would be sitting together. They will not reimburse me for paying extra for seats that I did not get. The porter that pushed my mother in the wheelchair was more helpful than any employee."
Ưu: "We landed 8 minutes early although we left 20 min late"
Khuyết điểm: "No food, no entertainment on a small plane"
Ưu: "Boarding process was very good"
Khuyết điểm: "Uncomfortable seat, it recline only 10% Also, there was not have any personal screen to watch a movie"
Ưu: "Great at all."
Khuyết điểm: "Nothing."
Ưu: "enjoyed the movie selection, liked the old and new movie selections and as the flight was long watched 4 different movies."
Khuyết điểm: "Paying for alcohol other than wine and beer, seemed petty to pay $8 for a tiny serving of vodka"
Ưu: "Pilots were excellent and flight crew was good."
Khuyết điểm: "I signed up for a British Airways flight and American Airlines flew the route."
Ưu: "Quick boarding and punctuality at departure"
Khuyết điểm: "Plane was not confortable"
Ưu: "Very pleasant employees at the Hattiesburg/Laurel airport. We were thanked for our patience even though it wasn't directly their fault for the call-out."
Khuyết điểm: "They kept delaying the flight in Hattiesburg because of someone who called out earlier in the day. My family had to take off of work early to take me to the airport and it was difficult to know how late they could work due to the flight delays."
Ưu: "The crew and flight was great."
Ưu: "The PWM airport, ALMOST makes air travel tolerable. Great little airport. Crew was pleasant, Seemed to enjoy their work. That, alone makes a huge difference in an industry that truly doesn't put customer service anywhere NEAR the top of the priority list."
Ưu: "Allowed us to pre-order with our daughter who needed our support."
Ưu: "the plane, a 380, had comfortable seats, fewer occupants, more and easier access to bathrooms, did not like the larger plane I flew on going to Australia, it held 700 persons could physically reach the lights and when on, they didn't disturb anyone vegetarian food was delicious and nutritionally sound and varied love the soft blankets"
Khuyết điểm: "not a very good choice of current movies"
Ưu: "Seating was surprisingly comfortable (S80). Left the gate about 4min early. Arrived at destination about 18min early. Full can of soda/juice offered rather than a single cup."
Khuyết điểm: "Limited overhead storage (S80)."
Khuyết điểm: "Our original aircraft was taken out due to a mechanical issue. When we got our replacement aircraft, somehow we were missing a crew member. So after a one-hour delay for a new aircraft, we boarded, then sat at the gate for another hour and a half waiting for an additional flight officer. Missed my connecting flight from Chicago to Dayton and had to be put up in a hotel 30 minutes away from the airport."
Ưu: "The service was good and I love that there is a cracked bag included."
Khuyết điểm: "The flight was delayed...if it was mechanical, no worries but there was another plane at our gate which make me think that mechanical was just an excuse."
Ưu: "Flight was one time."
Khuyết điểm: "The flight was cancelled. this is the third flight that has been cancelled to this destination. I waited for 7 hours in the airport and caught a flight on stand by. Because this has happended to me before I knew how to get a stand by ticket right away even though I was scheduled on a flight for later that day. Much later."
Ưu: "The flight schedule"
Khuyết điểm: "The hardens of the seats. Rather seat on the floor"
Ưu: "The boarding at GYE was very smooth and the GYE terminal is very comfortable."
Khuyết điểm: "The check-in process at GYE needs to improve. Not many people in line and it still takes an hour get checked in. Plane crew waiting much longer to serve the food. That made sure I would get less rest on and overnight flight. Worst of all, after the crew served the food, the never came to pick it up. Just makes it uncomfortable to have a tray of trash on your tray table for 3 hours."
Khuyết điểm: "Everything!"
Khuyết điểm: "AA was slow to act or communicate and was half hearted in their attempt to make up for the cancelled flight"
Ưu: "The flight was ontime and the crew was warm and friendly."
Khuyết điểm: "Can't think of anything I dislike about the flight. Service was great!"
Khuyết điểm: "Everything. DELAYS___DELAYS"