The food served could have been better
Great crew!! Best care ever.
On-time, very good equipment, service and food, attentive and professional staff.
Khuyết điểm: "Packed plane. No social distancing!"
Ưu: "The boarding, comfort and crew were excellent. Everything is very organized and professional."
Khuyết điểm: "I had a 12 hour layover in Istanbul. The hotel was great and I appreciated the good food and rest. However, it took nearly an hour each way to the hotel. I think it would be great if Istanbul airways cooperated with the Yotel so transit passengers could stay in the airport. They helped me to get a visa and they say it will be reimbursed, but all of those things took time when I was so exhausted after a long flight. Overall, it was wonderful to have that opportunity to rest and shower on a long wait, but it would be even better if it was closer and it was clear ahead of time that a visa would be needed."
Ưu: "i like the food and movie choices."
Khuyết điểm: "Crew was little bit rude. They didn’t help me to find the spot for my carry on luggage."
Khuyết điểm: "baby food could have been served baby bassinet installed only after asking multiple times"
Ưu: "Crew was super 5 stars, airplane 0 stars, narrow and ugly, change planes , who gave any star to that Airline don't belief ."
Khuyết điểm: "Bigger seats for 10 hour flights"
Ưu: "Very good leg room and comfortable seat."
Ưu: "The entertainment was adequate and there were multiple snacks/meals. The bread rolls were warm. And they provided towelettes for wiping hands after meals."
Khuyết điểm: "The crew could have been more considerate, and the Economy seats were even tighter than usual! There was no leg room and even without the person in front of me reclining, the seat back was hitting my knees. The passenger next to me had longer legs and was much worse off. The food was very poor."
Ưu: "Crew was fine. Food and entertainment was awful. The wheelchair assisted transfer during layover was horrendous."
Khuyết điểm: "The wheelchair assist transfer between planes at Istanbul was atrocious."
Ưu: "Everything was great"
Ưu: "Good service good food and entertainment system worked well."
Khuyết điểm: "They need to update the airplanes."
Ưu: "Good crew. Good food."
Khuyết điểm: "Hour delay with NO ANNOUNCEMENTS!!"
Ưu: "They lost my luggage and no one knows where it is!"
Khuyết điểm: "Flight delayed, connection missed, many gate changes"
Ưu: "The flight was very accommodating. Everything from eye shades, tooth brush and slippers were provided. I took the red eye and slept the whole way."
Ưu: "Crew was good Comfortable seats"
Khuyết điểm: "flight was bit hot food could have been better entertainment unit touch screen wasnt responsive on flight"
Ưu: "Food quality and robust Entertainment options"
Khuyết điểm: "1. Economy seat rows too close together making seat reclines very intrusive. 2. Also, flight attendants did not request people to sit up during meals which made eating very difficult in my case. 3. Bathrooms were very dirty during the last 1/3 of the flight and remained so, including no toilet paper and paper towels. 4. No second serving for refreshment beverages during flight."
Ưu: "I liked personal, food and comfortable"
Khuyết điểm: "had to go 6 times through securety check, had to get out of the airport, and then a bus had to take all the passangers to another terminal. it seemed as the airport staff was not aware that there is a connection flight."
Ưu: "Food drink"
Khuyết điểm: "Knee room tight"
Ưu: "Unfortunately I was extremely not happy with the flight I had a layover for about 11 hours and every time I spoke with a representative they didn't have any new information"
Khuyết điểm: "The customer service experience along with the unorganized procedure for a delayed flight."
Ưu: "On Time Entertainment system"
Khuyết điểm: "Extremely cold, cold air blowing strongly for the whole duration of the flight Had to ask 3 times for a blanket but was not enough though"
Ưu: "Like most American Airlines, Turkish Airlines provides no-frills service. On the other hand, having a pleasant and respectful flight crew can make a tremendous difference in the passengers experience. We were lucky enough to have a flight attendant named Gulhan Who smiled the entire flight. She was professional, courteous, and service oriented. Most of the flight crew showed similar professionalism. Turkish Airlines had for better service then any of the American or European airlines I have encountered during the last 10 years."
Khuyết điểm: "The plane was old and not very comfortable. The food was horrible, and the in-flight entertainment was not very good."
Khuyết điểm: "The fact that I missed my connection flight in Thailand because of a two hour delay. I was never informed why there was so much of a delay and in turn I had to pay triple of what I payed before for my flight. Very disappointed. Won't be flying this airline again. Service was rude. They should be more responsible when it comes to timing. We were on the flight waiting for two hours!!!"
Ưu: "I like the food in the air craft it was good, but the crew seemed not wanting to speak inglish The are more willing to serve turkish speakers, They were not even able to solve seat problem. that I and my next seat guy decided to solve the issue by offering our seats to them so that they can sit together, the crew spoke poor english and we were held up by that seat problem, ask that crew member they will tell you what happend, After we gave up our saets to random girls who were also angry about turkish airline, we were able to take off for nairobi And yes the coffee store by the cafe nero and nearly all business refused to give us a wifi And turkish airport offers wifi to only those who have a turkish phone number that is so very low Shame on turkish airline for treating us the give us a free rides we are their bussiness and we will make sure that we stop giving our bussness It looks like they took their customers for granted and we will just tollered it but I will not and many people whom I know will not It is simply desaster... 0% service from the time you come to the airport untill boading time I had to ask about 5 deffrent men to tell me if where I was terminal. One but none of them know what i was saying And at the time my flight was sopposed leave 7:50 so I was freaking out And no one helping at that crtical moment I finaly got the delay flight info after running somany times up and down the road"
Ưu: "Freebies gifts"
Khuyết điểm: "Nothing"
Ưu: "Turkish flights are consistently comfortable, service is good."
Khuyết điểm: "I purchased a flight during the day, but ended up on a red-eye anyway."
Ưu: "We liked being in Exit row and the food and service"
Khuyết điểm: "On way over BOS-->IST the seats were the closest together I have ever had. Exit row video screen support arm did not hold in place"
Ưu: "Entertainment was good and interesting. Food was interesting and I did not go hungry"
Khuyết điểm: "Seats too close for taller people to sleep with any comfort.....almost miserable"
Khuyết điểm: "שום דבר"
Ưu: "the crew were great clean cabin"
Khuyết điểm: "no entertainment systems lowered the food standard comparing to previous time I flew with them long boarding times"
Ưu: "Comfortable seats, roomy, good customer services on the plane"
Khuyết điểm: "One concern - as we were landing and then taxiing, people were standing up and getting baggage out of the overhead compartments before the plane had stopped moving. It felt dangerous. I would suggest having the flight crew make an announcement so people could be safe and remain seated until the airplane comes to a final stop/no longer moving."
Ưu: "Better food and service than other airlines on which I've traveled recently. Loading passengers was disciplined and speedy. Staff very helpful. Istanbul airport is great for a long wait. If you go to a gate waiting area with no flight soon, you can stretch out and sleep. Good English-language bookstore."
Khuyết điểm: "I have bought two sides ticket from Turkish Airlines. And i miss my first flight, when i came to airport for return flight Turkish Airlines cancel my return flight whitout update by email or massage by phon!!"
Khuyết điểm: "Forced me to take beed as Chicken wasnt available. Very reluctant to arrange for an alternative option, and this is after they were already running behind on serving dinner."
Ưu: "Food is always good."
Khuyết điểm: "They let everyone board at the same time, REALLY??? Eco seats were tiny for a 12 hour flight, miserably uncomfortable."
Khuyết điểm: "I woke up twice due to too warm cabin."
Ưu: "The airline crew service was excellent. The food and entertainment were pretty good. I will fly again with Turkish Airline!"
Khuyết điểm: "Announce too early boarding time, 50 minutes late for boarding."
Ưu: "Turkish airlines crew & service are excellent especially if you compare it to those of many other airlines."
Khuyết điểm: "Courtesy of the crew & good old fashion meal service. Also the entertainment on board."
Khuyết điểm: "They messes up our special food order and served us meat!"
Ưu: "Security at the Ataturk airport. Airtight and curious. No wonder terrorists could only strike outside."
Khuyết điểm: "Departure time is always ten tative with Turkish. Even though they clearly were expecting a late departure, passengers weren't notified. When boarding time was pushed back 30 minutes, it was already 22 minutes overdue (and it started much later then eve n the pushed back time). Terrible standards/"
Ưu: "basically the entertainment was the only positive part of the experience and the mac and cheese was ok"
Khuyết điểm: "The airline apparently switched us to an earlier flight however we had received NOT A SINGLE email telling us that our flight had been moved. We had continued to receive emails for our original flight which still existed. Have no idea why they would move us in the first place and not tell us. We had to go through the hassle of getting switched back to our earlier flight which took an additional hour of dealing with people. This mimics our experience flying from Dalaman to Istanbul when our flight was canceled and we received no notification. They told us it was too early to receive a notification (we were there 12 hours in advance). However, had we arrived within the suggested window and found out it was canceled we never would have been able to reschedule to a connecting flight that still got us to Madrid in time.When checking our bags, the clerk tried to tell us that a backpack and small purse were too big to count as personal items even though they had been fine on ALL of our previous flights. I pointed out that individuals in other lines had larger backpacks that were being counted and he finally acquiesced but with a lot of attitude. The plane was then an hour late. The sign for boarding continued to tell us it was on time up until 45 minutes AFTER we were supposed to have boarded when it finally updated and said 'delayed'. The crew stood around laughing and providing zero updates as we all worried about whether or not we would make our connecting flights. TERRIBLE EXPERIENCE OVERALL"
Ưu: "The in flight experience is what I expected and was comfortable."
Khuyết điểm: "Th flight was extremely late and the airline did nothing to help accommodate. They put us into Istanbul at 2am which was far too late to check into our hotel for the one night and totally refused to get us into a hotel close by so that we didn't have to be at the airport for 13 hours before our flight. We booked a flight that was SUPPOSED to arrive at 6pm so we could get to the hotel at a decent hour and relax. They cancelled 2 flights for the day and put us sleeping in the airport at empty gates all night. The customer service was absolutely aweful and we got nothing but excuses about policy and being talked down to because we "could have chosen a flight early the next day" instead of coming the day before. We wanted to see the town for an evening!! This company has some of the worst desk people I've ever encountered anywhere!"
KLM is never consistent with services. Sometimes you get lucky with great comfort and other times you are forced to squeeze in a box for a seat. The food is always subpar and they have become so unfriendly when you need help. But hey, they are always on time and they have good connections.
Listening covid restrictions and following them is completely nonsense. Avoid touching others? How when plane is full and everybody who pass around touchs me. Keep distance?? How???? Avoid walking in the plane but also wash your hands regularly with soap and water? How? I should avoid walking but at the same time you want me to wash hand regularly? It means i have to walk up and down. What is regularly for you? Every 15mins? Every hour? Every day? It is so stupid what you are telling that my brain stops to work.
Travelling from Nigeria was a nightmare. Those thugs at the airport gave my husband and i hell because we had our boarding passes on our phone. We had to keep bribing and begging them to let us through. It is the worse travel experience I’ve ever ever had in my entire life. And I travel a lot
Khuyết điểm: "It's KLM. What else do you need to know."
Ưu: "KLM are our airline of choice. A great full-service carrier with impecable standards."
Khuyết điểm: "Nothing"
Ưu: "Usual faultless KLM experience"
Khuyết điểm: "Nothing."
Khuyết điểm: "I was seated next to the restroom, which is not a pleasant experience for an international flight."
Khuyết điểm: "KLM crew exceed our expectations"
Ưu: "Crew was amazing. They adjusted the seating arrangements so there was an empty seat in every row to give passengers more space. Very thoughtful and much appreciated. They served delicious meals, snacks, and water. They provided headphones, blankets and pillows. They took very good care of us."
Ưu: "Everything was smooth and effortless."
Khuyết điểm: "Can’t think of anything."
Ưu: "Crew was nice and friendly"
Khuyết điểm: "Airplane so uncomfortable. Food horrible. Not even available for one of us what we ask for on what was offered. Bad taste and not what can be on a that length of time flight."
Ưu: "The crew was nice and helpful (our flight was 2h late so they put us on the one before in business class for us not to miss our connection)"
Khuyết điểm: "A lot of delays, on both flights. We spent twice as much time waiting than flying."
Ưu: "The flight started with a visit in the recently renovated KLM crown lounge in Amsterdam airport. I liked the various seating options and of course the upstairs bar. The service on board was attentive and efficient, the food options I really liked (especially the Chinese dish) but also the little touches like the nuts & gouda cheese which were served in small porcelain bowls. The seat itself was very comfortable when sitting and the structure gives a lot of privacy. However for couples or friends travelling it's a bit cumbersome to have a conversation even when sitting in seats next to each other. Overall my expectations were fulfilled."
Khuyết điểm: "This seat is not ideal for sleeping for taller persons (I'm 185cm tall) as the space to put the feet is very narrow and it's uncomfortable when lying on the back (as one cannot put them in the natural resting position). Cabin temperature could have been a bit lower for my taste. Crew needs better training with regards to transfer procedure in Chengdu."
Khuyết điểm: "None of our 4 checked bags arrived with us. This was despite ample connection time (2+ hours) in Amsterdam."
Khuyết điểm: "Poor food, flight attend and finally baggage missing. Overall experience is extremely bad."
Khuyết điểm: "Still waiting to board after missing this connection had to be booked on another airline"
Ưu: "Good selection of movies."
Khuyết điểm: "Very small seats with no leg room and very little room on either side. The food was bad - even when compared to other airplane food. Plane is kept too warm."
Ưu: "The attention and service!! Excellent. It was my birthday and KLM the head purser surprised me with 2 bottles of bubbles and a handwritten birthday card KlM and the crew of this flight thank you very much !"
Khuyết điểm: "Nothing to say"
Ưu: "The seats seemed to have more space on this plane which was nice."
Khuyết điểm: "It felt strange that the crew members completely skipped over me when serving lunch and drinks. At least something as basic as water should be given to all passengers."
Ưu: "Arrived early!"
Khuyết điểm: "Boarding seemed disorganized."
Ưu: "The cabin crew was so kind, efficient, and attentive. All meals and snacks were delicious."
Ưu: "The leg room, was surprisingly roomy"
Khuyết điểm: "The food and that there was no entertainment."
Khuyết điểm: "Customer service"
Ưu: "Sound was broken on my TV set!"
Khuyết điểm: "Called stewardess twice to assist. No response!"
Khuyết điểm: "Boarding was very confusing. There was an area where they were checking people's bags or something near the gate and you didn't know if you needed to stop at it or continue. They didn't collect garbage before landing. Not only did we have to take our bags off the plane, we had to carry our garbage (drink cups/food served) to the front of the plane to throw out."
Khuyết điểm: "The cabin crew was racist! She asked me to move from a seat because she wanted another guy ( obviously from her country ) to take it! Rude and racist."
Ưu: "Food was just fine, movie selection very good"
Khuyết điểm: "Uncomfortable seat cushions, lights were truned on too early (1.5 hours before flight landed)"
Ưu: "Due to lightening bolt strike our pre-Y2K era plane got switched out with a newer plane with modern media delivery at the seats."
Khuyết điểm: "This caused a two hour delay in boarding and another 30 minutes on the JFK T4 tarmac. Same crappy headphones so it wasn’t the"
Ưu: "All cabin crew were courteous. Refreshments were light. Check stuff were helpful, they did devise that the flight was full and due to space hand luggage would prefer to be put in hold free of charge. We did not have any problem with this. Plane was clean."
Khuyết điểm: "Service was a little slow going through the gate, it seemed to take a while for everyone to get on board."
Khuyết điểm: "The 767 is configured oddly and th business class seats are so narrow it feel like you are sleeping in a coffin"
Ưu: "Good flights. Good prices."
Ưu: "Very friendly service!"
Ưu: "The flight crew was nice. Plane departed/arrived on time."
Khuyết điểm: "I paid €60 extra to sit in the emergency door seat to get more leg room but once.i was in the plane learned for more leg room I accepted a smaller seat next to a bathroom and no entertainment. I could not store my belongings near me. No power outlet to charge my devices for my own entertainment on a 7 hour flight. Dealing with constant traffic for the bathroom. I sat in the middle seat between two hours other men. It was a constant struggle arm space. After 7hours in the air I could not wait to get off the plane. If I didn't actually pay an extra €60 for the seat I may not feel bad but I feel like I might have been better off without paying for the "upgrade""
Khuyết điểm: "Boarding was delayed a little due to weather as was takeoff. Cant blame them for weather but the connection was very tight."
Ưu: "I personally do not appreciate the food on this leg of the journey Food Ams to Dxb is GOOD!!"
Khuyết điểm: "The snack & “ solid eggs” in breakfast. Fresh fruit was good."
Ưu: "Just great crew."
Khuyết điểm: "Not comfortable at all and will not book KLM again."
Ưu: "Boarding was a breeze and the staff were lovely. Online check was very simple and easy to navigate."
Khuyết điểm: "The amount of extras you have to click no to while checking in online."
Ưu: "787 is a great airplane. The 3-3-3 seat configuration leaves enough seat width to be just comfortable in coach."
Khuyết điểm: "The Guy who had an accident when boarding causing a delay. Also I didn’t like the wait fir checking as passengers with children went before business class and should be after."
Ưu: "Everything. Staff incredible."
Khuyết điểm: "Terrible service in flight and customer service wise .. app functionality was below"