We called chatdeal ahead of time to book a child meal for a daughter they said they did it but she was not given a child meal
They made everyone go through the same line weather it was wheel chair or not had to wait slot longer seats are also small hurts my legs when flight is finished
Only the flying part was okay. They have not served food to two of us in the Doha to Hyderabad flight They told that they are not aware of our food requirements We had to travel without food
Cancelled flight at the last minute, tried to sell the same ticket for triple the price.. very poor service
I love Qatar Airways.Thanks to all the people who serve the airline
Khuyết điểm: "Keeping flights and terminals accurate and on time. Not loosing thousands of dollars of my belongings they lost my luggage"
Ưu: "Great crew, excellent staff at the airport. Planes were nice and comfortable. Food was ok. They have an excellent price to quality ratio; you can often get great prices on some of the more popular destinations and the service is 5 stars."
Khuyết điểm: "Some alcoholic drinks"
Ưu: "The check-in crew in Chicago was very nice and efficient. The flight crew on-board were not friendly, they were very curt and rushed, and did not go out of their way to be helpful."
Khuyết điểm: "Friendlier staff during the flight. Better food for breakfast. The connection port for my headphones did not work...I would not have been able to watch movies if I hadn't brought my own single connection head phones."
Ưu: "Everything was very good and comfortable. I really enjoyed my journey. Thanks."
Ưu: "Crew was very attentive,"
Khuyết điểm: "Have all the food choice in the menu available. And add sudoku to the game"
Ưu: "Breakfast was good; the first meal was average"
Khuyết điểm: "N/a"
Khuyết điểm: "maybe they can offer more snacks on the plain"
Khuyết điểm: "Mu luggage got broken"
Ưu: "seat was okay, far from comfortable, plane too cold, although they did have blankets, late boarding, no particular reason, it's probably not Qatar's fault, but baggage service at JFK was terrible."
Ưu: "The crew was amazing and welcoming and warm."
Khuyết điểm: "The toilets was not clean and the boarding delayed without any explanation"
Ưu: "Stuff are so excellent clean plane good food"
Khuyết điểm: "Great selection of movies and the food was really good as well."
Ưu: "Attentive crew, good menu"
Khuyết điểm: "Providing in-ear noise-canceling headphones instead of the typical around ear noise-canceling headphones"
Khuyết điểm: "For deboarding they used stairs (not ramps) at their hub in Doha - must be some sort of new innovation to improve fitness. The Wifi onboard was in name only - it was so slow you wouldn't notice it is working or not - i flew Qatar because they claimed to have Wifi- hugely disappointed."
Ưu: "Flight was 80% empty, but it was amazing anyway, slept through most of it"
Khuyết điểm: "Staff constantly woke me up for snacks and drinks, which is good on one hand but I was sleeping so deep that it was a bit annoying."
Ưu: "The service on our flights was wonderful! Qatar is the best airline that I’ve ever flown on."
Ưu: "Good leg space, friendly crew, excellent plane."
Khuyết điểm: "This is for ALL airlines: It takes so long to get off the plane!"
Ưu: "Air hostesses are classic.The plane very spacious ."
Khuyết điểm: "Wait time to connect from Doha too longNo hotel accommodation."
Ưu: "Excellent flight attendant service. Some of the best airline food in the world."
Khuyết điểm: "Unfortunately WiFi services was off"
Ưu: "Very affordable flights, good value for money. Most of the journey from Sydney to Oslo (via Doha) went qiluite smoothly)."
Khuyết điểm: "The only thing I didn’t like about the experience was the fact that you can only check in one piece of luggage on economy class, and one very sour individual at the gate when boarding."
Ưu: "From boarding to landing, I had a great flight. Flight was from NYC to Jakarta via Doha. Flight on a b777 to Jakarta and b787 to Jakarta. Plane had plenty of legroom and nicely designed entertainment system. Service was world class. About every hour or so, a crew member would ask if we wanted drinks. Food was great, had 3 choices of entrees for each meal."
Ưu: "Individual service, happy and natural looking crew, comfort and company aim."
Khuyết điểm: "I didn't like that I had to get off the plane and then put back on the plane. That was not noted when buying the ticket. That is important information."
Khuyết điểm: "Seats on this flight are awful, wonder why they have these seats for long haul flights, not yet all comfortable to sleep on these , I got back pain by the time I got out of the plane."
Khuyết điểm: "Luggage checking is very poor, the person on checking ask me to remove my shawal, i said to him it is insult to me , i never forget it , never plan to travel on Qatar airways"
Ưu: "A new Dreamliner. Nice! Very good service. Gate personnel were very accommodating. Nice smooth flight. Doha airport was nice and mostly empty. Mediocre selection of restaurants."
Khuyết điểm: "Did not know what Vegetarian Jain meal should taste like! Even goats and sheep woud not have liked the taste of this special meal. Fortunately, cabin crew member was kind enough to give me a regular Hindu veggie meal rather than my pre-selected Vegetarian Jain meal (VJML) - DO NOT CHOOSE VJML on Qatar, unless you wanna faint from the horrible food! The tray was dirty! Co-passengers in the row behind me were also complaining The audio lead of my headphone would not go into the outlet in the seat armrest! So I had to use audio from neighboring (empty) seat and sync it with video from screen for my seat. What a pain!"
Ưu: "Good flight"
Khuyết điểm: "Food is terrible.. why can't they offer sandwiches or bread and butter for people who don't eat Asian food"
Ưu: "Crew helped with my bags."
Khuyết điểm: "Lack of film choice"
Ưu: "Let's just say there was nothing I didn't like"
Khuyết điểm: "I have no comment"
Khuyết điểm: "Two meals served. Too many chicken options, so alternates quickly ran out. Also first drinks were served 3.5 hours after boarding gate opened. No drink options at boarding gate."
Khuyết điểm: "We had to wait for about 5 years, more than 3 hours unscheduled wait. During this time we were provided with a very poor breakfast."
Ưu: "The plane number one is very good but the onther one to cairo is good not like the first"
Ưu: "It was just a lovely airplane with a lovely crew. Also, good airplane food."
Ưu: "Qatar airlines was awesome! Comfy seat, great headrest, lots of entertainment options and decent food all on a very short flight. Would definitely fly this airline again!"
Ưu: "Overall, an excellent short flight. I was flying with oversize luggage (bicycle), which is offer a hassle. The ticket agent took care of it without issue, and it arrived safely. Food was OK. I would try Qatar for a long flight if the opportunity arises."
Khuyết điểm: "Boarding was chaotic. Everyone just queued up instead of using zones, etc."
Ưu: "Service was very good"
Ưu: "On time, good crew, easy connection."
Khuyết điểm: "Hard and tight seats for such long night flight."
Ưu: "Good staff and service"
Khuyết điểm: "Require more leg room"
Ưu: "The flight attendants were courteous and helpful, the flight left on time and even arrived early"
Khuyết điểm: "Seat 10H, the transition from coach to business class could be designed a little better so the service carts don't hit the seat occupant when they move between cabins"
Cabin crew in business class seem so rushed. Hurry up and serve food, hurry up and clear trays, hurry up and get things done. It felt frantic but overall it was okay.
Turkish airline is the best
Khuyết điểm: "I would definitely have vegetarian food. 30% of population is vegetarian"
Ưu: "Food was good enough."
Khuyết điểm: "Flight delayed for 40 minutes and landed late for 40 minutes as well. No any entertaiment was on board, tv was out of order. Some drinks ran out, including lemonade, ayran and some juices. New Istanbul airport is not fully ready for passengers. In some toilets weren’t water and papers. Very long walking distance till passport control area, we walked about 20 minutes."
Khuyết điểm: "Delayed flight 1 hour"
Ưu: "EVERYTHING they served"
Khuyết điểm: "Strong, recycled perfume from flight attendants on business classy"
Ưu: "Every thing normal and in time"
Khuyết điểm: "Food was everage"
Ưu: "Food and service in business class were splendid."
Khuyết điểm: "Absolutely nothing"
Ưu: "Easy check in On time Good inflight tv Good food What more can one dream for except free upgrades ??"
Khuyết điểm: "Passport control in Istanbul horribly chaotic and long."
Ưu: "The flight was quite good, with pretty tasty food, plenty of food and drinks, chairs reclined quite a bit, little extra and gifts for kids, slippers, socks, ear plugs."
Khuyết điểm: "Boarding prices very disorganized. No announcements and a crowd sprig where everyone just pulled at the gate. Very few announcements in general."
Ưu: "All around quality Airline..."
Ưu: "Fare good. Food good. Staff generally pleasant but will not go the extra step to when needed."
Khuyết điểm: "Repeatedly announce overhead during rest time. Asked for help from crew when one of the kids threw up, but they did help. Otherwise, generally good airline"
Khuyết điểm: "There was a long line at the very hot sleeve leading to the aircraft, in Istanbul. If the ground team know that this is the case they should slow down the boarding at the gate. The sleeve at the destination, Venice, was air conditioned"
Ưu: "I was upgraded. Food was great"
Khuyết điểm: "Flight was late"
Ưu: "Friendly staff,"
Khuyết điểm: "My infotainment center was broken for the entire 13 hour ride. Luckily I had my phone but it would have been nice to have the expected entertainment options. The service carts only came through twice leaving a many hour gap with no drink or food service."
Ưu: "Good service and in flight entertainment; excellent prices on tickets."
Khuyết điểm: "Disorganized boarding process Scheduled departure time should be earlier; otherwise, long wait at airport."
Ưu: "Crew accepted to move our seats for emergency leave zone where there is more space for legs"
Khuyết điểm: "Turkish airline has decreased space between seats for a non acceptable distance... you guys need to rethink it!"
Ưu: "everything was perfect"
Ưu: "Boarding process was smooth"
Khuyết điểm: "Crew was unfriendly"
Ưu: "Food, no delays, entertainment, price"
Khuyết điểm: "The Istanbul airport is very large and there are many people. The signage is generally pretty good, but it was confusing getting off the airplane from Berlin and seeing a sign saying something like " foreigners." I waited in that very long line for at least 30 minutes which ate up most of my layover time. Only to find out that it was for people with visas coming into Turley. I was directed to another, poorly marked, line for people transferring planes."
Ưu: "On Time Entertainment system"
Khuyết điểm: "Extremely cold, cold air blowing strongly for the whole duration of the flight Had to ask 3 times for a blanket but was not enough though"
Ưu: "The actually flight was great- food and crew were very good and professional."
Khuyết điểm: "Turkish airlines in Istanbul this last trip was the most disorganized and rudest I've yet to experience. They were incredibly disorganized and unhelpful. It was 5am with hoards of people waiting just to go through a tiny security because they closed the entrance for international transfers. No lines and direction whatsoever. It took two hours just to go through simple sercurity. My flight gate, number, and info to Boston was not even posted on the departure screen so I almost missed my flight- I had to go multiple times across the airport to find anyone to ask. The employees were rude and unhelpful. They did not assist or direct anyone or any of the chaos and they were slow and lacked any understanding to people whose flight was ten minutes till take off. Really unimpressed and highly considering avoiding taking them again to the Middle East in the future."
Ưu: "I liked the idea of offering a tour of Istanbul during long connections that Turkish airlines offer. The tour that I went on was a 2.5 hour bus ride with sightseeing from the window mostly - still it was very nice. The people organizing passengers in groups for the tour in the airport however were not so nice. When I said "I have a question", the guy literally ROLLED HIS EYES at me."
Khuyết điểm: "The crew was somewhat rude and unwelcoming, both in the plane and on the ground. The seat is not comfortable in comparison with other transatlantic flights - somehow the crew and the seats were so much better on my connecting TK flight within Europe."
Ưu: "The seats were comfortable and the first meal was great! Staff was friendly and the bathroom was VERY clean and nice."
Khuyết điểm: "I didn't like the multiple, repetitive announcements. I would suggest that once the guest has picked their language preference on the screen, they then only hear announcements once in their preferred language. Also, our first transfer flight with Turkish allowed for us to carry our personal camera, but then on our main connecting flight we were told that we couldn't have it as a carry on. We would have stowed it in checked baggage had we been previously told. This was incredibly frustrating."
Khuyết điểm: "Uncomfortable flight from LAX to Istanbul. No leg room at all in coach compared to many other airlines Ive flown."
Ưu: "Passing comforter The headphones for TV (full headphones red) Entertainment options"
Khuyết điểm: "The seafood plater and breakfast platter egg Bathroom was dirty (water spill)"
Khuyết điểm: "No entertainment."
Ưu: "food was great, service-excellent, friendly staff"
Khuyết điểm: "flight left an hour late"
Ưu: "Great food, comfortable seats, Caring staff, Good TV quality and programs."
Ưu: "great airline, warm and friendly service"
Ưu: "Turkish staff places the comfort and convenience of their passengers high on their priorities. Crew is friendly and efficient, very helpful. I preferred it over my Emirates experience"
Khuyết điểm: "Took 4 hours to get to hotel in Istanbul with my old father, as no one helped or guided. Trying to get money back for the visa but no luck yet."
Khuyết điểm: "I woke up twice due to too warm cabin."
Khuyết điểm: "Announce too early boarding time, 50 minutes late for boarding."
Ưu: "The staff were helpful, the food was it's usual high quality and it was possible to grab a a snack or drink during flight if you wanted one without bothering the flight crew"
Khuyết điểm: "I found the announcements at the start of the flight a little annoying as they were timed to continually interrupt the films I'd chosen, but I prefer that to not being able to start a film while taxiing."
Ưu: "The service was good."
Khuyết điểm: "Unfortunately, I was rerouted and flew from Istanbul to Dushanbe. (instead of to Khujand) This meant that I needed to take a taxi 6 hours through the mountains to get to Khujand. I hope the flights to Khujand resume again shortly."
Ưu: "never again"
Khuyết điểm: "por for servis"
Khuyết điểm: "I missing my bag 10 days and no any details"
Ưu: "Helpful crew. Screens for entertainment and information at each seat."
Khuyết điểm: "Both meals were penne pasta, as was the previous flight's. Should be more varied."
Ưu: "The service was good and all attendants were polite"
Khuyết điểm: "They took so long to take away trash after food/drinks"
Khuyết điểm: "No applicable"
Ưu: "Loved the seating space"
Khuyết điểm: "I was traveling with my sister and the lady's who gave us our boarding pass had trouble with our tickets and sat us separate."
Ưu: "food and service par excellent,no glitches and apologizes,will fly again if promotional rate comes in"
Ưu: "I liked the food"
Khuyết điểm: "Seats were very uncomfortable, the entertainment screen haven't changed since 2001 i guess; very bad quality, and it broke down at the middle of flight."
Ưu: "Most of the part."
Khuyết điểm: "Did not get requested wheelchair in Istambul. Was forded to look for directions on her own. Disappointing. Will give another chance on the way back."
Ưu: "New plane, good entertainment system."
Khuyết điểm: "No choice on the food because the other option ran out."
Khuyết điểm: "Wine quality was low. I would have paid for better quality wine. Otherwise the staff was very accommodating and friendly."
Very cramped flight, overhead bins were all completely filled, and passengers had to fly with bags by their feet which was not very comfortable for me personally.
Great flight Will go again!
Khuyết điểm: "Bigger seats the new ones are way to narrow"
Khuyết điểm: "When a bought my ticket, I had asked in the office about WiFi. They told me that you have WiFi on the plane. I had checked this information on KLM.com and saw the same, that you have WiFi. This was the reason, why a chose KLM! Then I tried to connected on board but I couldn’t! WiFi was not available. Crew told me that they don’t know anything about it! I was disappointed and angry."
Khuyết điểm: "When its rain we shouldn’t walk to the air plain"
Ưu: "The crew were excellent and seats were comfy."
Khuyết điểm: "Headphones for the entertainment centre.could have been better. Sound quality not great."
Khuyết điểm: "Flight got delayed 30 minutes"
Ưu: "Friendly crew"
Khuyết điểm: "Can’t think of anything"
Khuyết điểm: "Head support for 6 feet plus people on seats would be good"
Khuyết điểm: "Everything"
Ưu: "Cabin facilities"
Khuyết điểm: "They didn’t bring one of my bags"
Ưu: "Crew was pleasant but not attentive to detail. Bypassed is completely for snack and drink towards end of 9 hour flight!"
Khuyết điểm: "Pay attention to passengers."
Ưu: "Being fed was amazing and watching free TV was great!"
Khuyết điểm: "I wish there were personal fans because it got uncomfortably hot sandwiched between people"
Ưu: "Crew was good"
Khuyết điểm: "Food"
Khuyết điểm: "My suitcase didn't come with the airline."
Ưu: "Nice people and good service"
Khuyết điểm: "Not much"
Ưu: "Light snack and complementary wine"
Ưu: "Efficient boarding system, clearly signposted. Professional staff"
Khuyết điểm: "I’ve traveled a lot internationally and this was the WORST flight I’ve ever had to endure. I felt like I was being tortured and didn’t sleep at all and so slept when getting into Amsterdam rather than being able to explore the city. I was out $200 for the Airbnb (could’ve stayed in the airport cheaper) and $200 for a dinner cruise I slept through. NEVER AGAIN"
Ưu: "Seat 39A did not recline. The gentleman next to me spread his arms out a bit as he typed on his computer the entire way. So I did not get ANY sleep. Plus he got up at least four times."
Khuyết điểm: "Except for the man next to me - great!"
Ưu: "Everything was clean and well organized."
Khuyết điểm: "The flight was delayed 1 1/2 hours."
Ưu: "Good flight, very attentive crew."
Ưu: "Everything was great! Crew incredible. They acknowledged my wife’s birthday and made her feel special. Food was ultra salubrious. Loved the big screen monitor."
Khuyết điểm: "No complaints about anything."
Ưu: "Good entertainment options. Nice flight attendants"
Khuyết điểm: "It would be helpful for short people to be able to adjust the head rest lower on the seat. More recent released movies would be helpful. More leg room. Not charging more money to choose seats."
Ưu: "The crew were hardworking, responsive, conscientious and friendly"
Khuyết điểm: "Really poor entertainment choices esp compared to my inbound AirFrance flight. Boarding was pretty disorganized and late."
Ưu: "Sandwich was incredibly tasty (although not much filling)"
Khuyết điểm: "2 hours on the tarmac delayed with no explanation. Uncomfortable seats, no leg room. Poor management of seating, there was enough empty seats to have groups together but they were split up. Drinks served from a communal bottle in a polystyrene cup."
Ưu: "The crew came to get me from the arrival gate to get to the departure gate since our plane was delayed. It helped to know that the airline was checking to make sure we made the flight."
Khuyết điểm: "I did not get my luggage in Nairobi. The delayed flight that was the most likely reason it did not get to the connecting flight to Nairobi."
Ưu: "Helpful and smiling cabin crew."
Ưu: "Flight was lovely, crew were friendly and very helpful and food was delicious!! We travelled with assistance for mum and it was excellent and we were kept updated all through the flight."
Ưu: "My bagage broke"
Khuyết điểm: "I paid extra fee for extra bagage which was tv and i paid insurance my tv broke and no one responces for it"
Ưu: "The food and the punctuality"
Khuyết điểm: "The technology in interteiment is not touch screen"
Khuyết điểm: "I don’t like the limited choice of drinks on these short KLM flights."
Ưu: "The flight was great."
Ưu: "Short-hop flight, fit for purpose."
Ưu: "I was pleasantly surprised they had a snack service on such a short flight. The flight attendants were very friendly"
Khuyết điểm: "Amsterdam customs is the most disorganized I have ever seen. With the number of tourists entering the country you would think they would have done something about it. There were only 2 customs agents!! One for all passports and 1 for all passports. We were in the customs hall longer than we were in flight!"
Khuyết điểm: "Per usual, KLM can't seem to figure out the order of boarding the plane. Should be business - priority - everyone else. Instead they do priority first, and that's usually two-thirds of the passengers. Strange choice of in-flight movies; no accounting for taste, I guess."
Ưu: "The crew were lovely and welcoming. We was given snacks and drinks on the flight which was great. Take off was a bit delayed but boarding was smooth. Couldn't complain about the comfort as was only just over an hours flight."
Khuyết điểm: "Klm flight has very congested seating Getting information about eticket was pain"
Ưu: "Short layover connecting from US flight and luggage transferred ok to destination. Food option not great but at least they didn't charge for it unlike some other airlines. No entertainment but to be expected on such a short flight."
Ưu: "Flight crew on flight from Amsterdam to Cape Town were probably the most friendly and enthusiastic I've experienced and no, they were not all young. The plane was spotless throughout the flight. They were always coming around with water and juice and they genuinely seemed to care about all the passengers. The Flight back crew were just the opposite. More like the old lazy farts you get on the American carriers or BA or QF long haul. Whoo have been there for the long haul and should have stopped ages ago."
Khuyết điểm: "The Entertainment images on the screens promoted Beauty and the Beast, Batman Lego movie but neither were on the system! Food quality was rubbish"
Ưu: "Was able to check in online, very convenient and easy to access site."
Khuyết điểm: "I didn't go on this flight, unable to leave Seoul (to Beijing) with China Southern."
Khuyết điểm: "With skyteam elite status cannot select free upgrade from economy to premium economy unless it is 30hrs before boarding for this code share which is actually a KLM flight"
Ưu: "Excellent service"
Khuyết điểm: "Having to pay extra to pick a seat prior to check-in. I didn't, and got a decent seat anyway."
Ưu: "Short flight friendly crew"
Khuyết điểm: "Good flight nothing to complain about. Was spoiled by the entertainment choices on the longer flights."
Ưu: "KLM Is an impressive flying experience. We enjoyed the comfortable seats, the in-flight entertainment, and the food. The flight attendants are top notch as well."
Khuyết điểm: "The only complaint I have regarding my most recent flight was the incredibly rude service staff whom we experienced at the front counter at check-in. After a harrowing cab ride to the airport in which our driver continuously ignored my request to follow the GPS insisting that he knew faster shortcuts, we arrived 40 minutes later than intended. Additionally he dropped us off at the wrong terminal such that we finally arrived at the KLM gate an hour later than we had planned. This was especially frustrating as we are traveling with two small children and made every effort to be punctual and leave early to be sure we got there with time to spare. Not the case today. All of that I could deal with, but when we arrived at the KLM counter, and I apologized to the attendant staff member that we were late and explained that our cab driver got lost, she responded by chastising us first in Spanish and then in broken English. She made sure to make it clear to us that it was our fault and we should not blame the Argentinian cabdriver. The cabdriver was not actually Argentinian, but that is totally besides the point. I was totally taken aback to be treated so rudely as a greeting at the airline counter. My wife share the same sentiment. Nothing like this has ever happened to us before. Thank God, every single airport personnel and of course KLM staff member on board was incredibly kind and accommodating of our children subsequent to this. It saved what otherwise could've been a terrible experience."
Khuyết điểm: "Our flight from Nairobi to Lusaka was cancelled for some reason and we did not find out until we happened to log into the website to double check our itinerary. They automatically rescheduled the flight only giving us 25 minutes to reach our next flight...impossible. so, after calling, we were re-booked again and forced into a 13 hour layover in Amsterdam. Our original flight plan had 4 hours. so, because we are a family of 7 with a baby, we had to buy a hotel room to rest, costing us a lot of extra money we had not planned to spend. We contacted KLM for help with the cost but were rejected. We also lost 5 bags somewhere between Chicago and Lusaka, but after 2 days, we received them."
Ưu: "Almost missed flight due to line at customs and having to pick up suitcase and check in again, they did wait for me though"