Ưu: "Amazing crew! Great food service!!"
Khuyết điểm: "Cleanliness of tray table"
Ưu: "Almost everything"
Khuyết điểm: "Slightly delayed"
Ưu: "Flight attendants were amazing and so service oriented!"
Ưu: "Comfort as usual"
Khuyết điểm: "No idea"
Khuyết điểm: "The boarding was substantially late. There could have been better communication about the delay. However, the plane still landed on time and the flight was quite comfortable"
Ưu: "Great experience all together"
Khuyết điểm: "Great"
Ưu: "The crew was excellent & seats were comfortable"
Khuyết điểm: "Better boarding procedures. JAL is better."
Khuyết điểm: "12:05 am flight back to Lax is good because you can sleep a little then be awake for a good period of time before and after landing which helps promote getting back to normal sooner. Flight got a little chilly whole is was sleeping but otherwise a very good flight."
Ưu: "Outstanding service as always - ANA rocks!"
Khuyết điểm: "Too many (redundant) service announcements. Suggest simplifying and keeping them short and less repetitive to avoid inconvenience, esp while enjoying entertainment."
Ưu: "The flight was relaxing and the layover in Tokyo was brief and comfortable."
Ưu: "Service was impeccable, as usual, from check-in to boarding. Crew was attentive and friendly."
Ưu: "Great experience overall."
Ưu: "Honestly everything went really well. Like the title say, it was easy booking, a great price, and I got some wonderful memories to bring home."
Khuyết điểm: "I did think about changing my departure time but the ticketing agency didn’t relly quickly enough so I was stuck. Luckily it worked out."
Ưu: "A taste of Japan food."
Khuyết điểm: "None"
Ưu: "I enjoy ANA and choose to fly with them, normally a good flight"
Khuyết điểm: "All our issues were another passenger, not ANA’s fault"
Ưu: "The plane came from LAX was 45 minutes late...but not a problem.....still ok"
Ưu: "Staff were amazing."
Khuyết điểm: "Nothing great experience!"
Khuyết điểm: "It was a packed flight. I'm assuming that given this, I could not change seats. While the ANA staff were helpful, I myself had trouble on this flight and became unwell. I sought help from ANA upon landing and received it."
Khuyết điểm: "Everything. The best I I"
Ưu: "The seat I selected was the first row of regular economy. It had extra legroom and received excellent attention by the staff for drinks. The arline served 3 meals and snacks on the flight. I felt like I was eating the entire trip. :)"
Khuyết điểm: "The seats were quite narrow. Most of the rows behind had armrests that were able to raise and lower, but due to my seat selection, my row had the stow-away monitors in the armrests. The seats also didn't technically recline. The lower seat cushion merely moved forward, emulating a recline, but the seatback didn't actually move. It was not quite comfortable."
Ưu: "Excellent service. Good food. Great entertainment selection."
Khuyết điểm: "No free WiFi"
Ưu: "Good food, seats were comfy enough for a 4.5-hr flight."
Khuyết điểm: "Better Hollywood options for entertainment."
Ưu: "Sturdy seat cushion for long flight, good food selection, and plenty of current movies to keep one occupied for hours. Over 8 hours of lights out for sleeping."
Ưu: "Timely departure/arrival, great flight crew, good food, excellent ride, clean cabin."
Ưu: "Courteous crew, delicious food and comfortable seats for economy. I was looking forward to the return flight!"
Ưu: "Cheap prise"
Khuyết điểm: "Food and entertainment"
Ưu: "The crew has always been so polite, they seem like they are actually having a good time :) The planes have always been clean, and I've never seen a fellow passenger complaining."
Khuyết điểm: "While I've always had plenty to eat, I'm not always familiar with some offerings...but that's on me."
Ưu: "Loved everything about the flight - food was good plenty of drinks throughout the flight unlimited movies smooth take off and landing."
Khuyết điểm: "Flight was delayed by 30+ minutes which made me/many others late for any connecting flights."
Ưu: "The plane was very clean. Staff was very polite and helpful. Foodoffering was very good."
Ưu: "Great airline!"
Khuyết điểm: "some of the gates can be long walk"
Ưu: "Very convenient and generally positive experience on this flight. Modern aircraft as well."
Khuyết điểm: "Small seats, what do you expect from economy."
Ưu: "It was OK. Time was the same as Asiana and Korea Air."
Khuyết điểm: "I don't Japan airport."
Ưu: "Lots and lots of meals and snacks. I was worried it would be an issue on such a long flight but every time I took a nap, they came back with food or snacks!"
Khuyết điểm: "Seat would not recline. That should be standard. My back was sore after trip."
Ưu: "Sleeper seats, food and service"
Ưu: "Food, crew, and entertainment were great. They give you snacks and drinks right away."
Khuyết điểm: "Elbow room is tight so pray you don't sit next to someone on the larger side. And the seats and tables look well used."
Khuyết điểm: "Breakfast option"
Ưu: "All the Japanese food are delicious! The crew are polite and nice"
Khuyết điểm: "I suppose, not enough variety of American movie. In my opinion"
Ưu: "Even in economy class, the seats are wider than most American airplanes, there is a pedestal for the feet and the seats recline deeper. The service is excellent, very friendly and accommodating.We left on-time and arrived on-time. When flying again to Asia or SE Asia, I will definitely book ANA."
Ưu: "Aircraft was new and spacious"
Khuyết điểm: "Crew forgot to ask us for drinks upon serving us meals. I also had to repeat my order 3 times."
Ưu: "The flight attendants were very polite and kind."
Khuyết điểm: "The food was not to my taste. I did enjoy the ice cream though! Perhaps it was very Japanese (which I am not tremendously familiar with), but even the pasta with sauce which I had the impression was going to be more Italian style, seemed odd. I felt like it was supposed to be gourmet, but just came off strange. I was wishing for something more straightforward."
Khuyết điểm: "It was very warm on the plane."
Khuyết điểm: "Flight were shaking badly several times and I feel dizzy"
Ưu: "ANA food and service is awesome"
Khuyết điểm: "There was turbulence at the beginning of the flight so we couldn't get the snack that we ordered. When the turbulence died down, the flight attendants did not bother to complete the food service for snacks or drinks ordered. I had to get up and ask twice. They were not present much at all in BUSINESS CLASS. So that's why I rated the experience as poor. The international food choices are poor. They do not taste good. I think I have to stop flying ANA. Kisha"
Ưu: "Boarding was easy and the crew and service were excellent. Overall, the food on this flight was also enjoyable."
Khuyết điểm: "I find the 777 SFO -> Tokyo, and Tokyo -> SFO cabin gets too warm when trying to sleep. With a warm blanket provided, I would suggest keeping the cabin a bit cooler and providing extra blankets if people need them. Also the movie selection on ANA is not nearly as comprehensive as what United provides on international flights."
Ưu: "My son can not eat peanuts, I am so happy you offer the peanut free meals. And ANA always have good sevice."
Ưu: "Very friendly crew both on the ground and in the air."
Khuyết điểm: "Entertainment options (movies/TV) are rather limited and mostly not to my taste. Entertainment was also the same on the flights there and back, meaning that on the second flight, there was even less choice."
Boarding process leaving DXB was not the smoothest,otherwise and enjoyable experience
I would say that Emirates rates high in every category. If I could fly with them on all my international flights, I would not ride with any other airline.
Everything was better than I expected
Khuyết điểm: "Love it! Next time, I will for sure buy tickets from Kayak"
Ưu: "Crew we're friendly and helpful. Seats were good."
Khuyết điểm: "Old plane so in-flight entertainment systems didn't work properly in 3 of the 4 seats we occupied."
Khuyết điểm: "A bit too small the seats"
Khuyết điểm: "Attendans have been impatient, nervous"
Ưu: "Food was good"
Khuyết điểm: "Flight attendants could have been nicer. Seats were not that comfortable."
Ưu: "Good check-in experience."
Khuyết điểm: "Entertainment Systems are old, low-resolution and difficult to view & operate compared to, say, A380 aircraft. Some did not work. Seats were cramped. One recliner was broken. Cabin crew smiled less. African legs should not have lower quality of equipment and service than other legs."
Ưu: "-Good legroom -Good seat width -Good recline -OK food -OK lavatory"
Khuyết điểm: "-Outdated entertainment system -Seat was not very comfortable when compared to other airlines -Could not connect to Wi-Fi due to unintuitiveness -Skysurfers uneligible to connect to Wi-Fi despite being Silver and higher"
Ưu: "Facilities and comfort"
Khuyết điểm: "Nil"
Ưu: "Legroom and seats Entertainment"
Khuyết điểm: "Slow service Sparing on refreshments"
Ưu: "Valuable reminders ! Updates regarding flights was superb."
Khuyết điểm: "Nothing to say."
Ưu: "What I like is the food served, the entertainment, and the toilet."
Khuyết điểm: "What I didn’t like is some of the stewardess attitude wasn’t really good, they have the grumpy face throughout. My seat, was unable to push back, the button was gone."
Ưu: "Everything was perfect"
Khuyết điểm: "I ordered regular vegetarian meal and they served me Vegan meal! Also my flight from Chicago to Dubai on January 30 they didn’t offer me vegetarian meal coz they said I Didn’t select meal and they said they didn’t have extra Vegetarian meal!"
Ưu: "I like that flights are on time, food is ok, staff is pleasant,"
Khuyết điểm: "Very strict on hand luggage weights, trying to make money on it"
Ưu: "Good food. Lots of movies"
Khuyết điểm: "Crying baby in business. Slow meal service. Car service driver didn't want to pick me up at my address when it was snowing."
Ưu: "Great crew, seats, entertainment options. A 28hr trip felt like 5 because it was so comfortable."
Khuyết điểm: "I did not like that only one bag is allowed on the flight if you are in economy."
Ưu: "Beautiful, clean aircraft with multilingual staff-great entertainment choices"
Khuyết điểm: "Nothing's ng"
Ưu: "The service & attention to detail is beyond reproach. Top quality in every aspect. Defiantly my preference in air travel."
Khuyết điểm: "It does not fly to all the destinations I travel to."
Ưu: "Polite staff and professional."
Khuyết điểm: "I was asleep so I did not get my arrival card from the crew when landing in transit in Yangon"
Ưu: "Everything except boarding and internet"
Khuyết điểm: "Boarding was chaotic they need to have better communications... it was a free for all! I did not at all like the way they make you think you are getting free wifi but in reality it's a hoax!"
Ưu: "Attentiveness and kindness of staff."
Khuyết điểm: "Can't transfer miles."
Ưu: "customer service of crew was good."
Khuyết điểm: "there were many who were selected for extra screening (code SSS) this process added a great amount of confusion (without any communication) we were screened and put in an isolation area where we were not allowed to leave or use a bathroom. We were there for over one hour. at one point, we were moving into a long tube like structure where we stayed for at least 30 minutes while others were boarding from an different ramp. the communication was non existent and we were made to feel like prisoners. actually, we were prisoners."
Khuyết điểm: "Delays Always frustrating"
Ưu: "Kids meal were OK"
Khuyết điểm: "changing of the airplane to Malaysian airline without prior information. The Fruit platter was not good, unripe and relatively not so fresh. My previous experience with Emirates was MUCH better!"
Ưu: "They were on time and excellent service all the way. It couldn't have been better."
Ưu: "Crew were lovely"
Khuyết điểm: "Insufficient vegan option"
Ưu: "They treat outbound from India as cargo. I had to request for a blanket three times."
Ưu: "Every thing was ok.but not excellent"
Khuyết điểm: "Specially for getting down from the plane we had to use stairs that is not good specially for senior citizens."
Ưu: "Not many passengers got to spread out"
Ưu: "Crew is very friendly and fast when you turn on the help sig."
Khuyết điểm: "I can't handle any kind of spicness in my food. I understand you guys try to give out food similar to the place your visiting, but I wish you guys gave out an option of non spicy food just like you do for vegetarians. I would also like to suggest that your crew members come more frequently to give out water. And the last thing I want to say is the most important, Boarding the plane was such a hassle. I would like to suggest that a crew member should come out and organize the way people are going to be boarding. They can say something like, "seats # A-C can you place stand on the left and Busniness Class on the right" instead of having everyone crowd to the front and be pushing each other. Or have those rope lines like they do at banks and make the people form a line."
Khuyết điểm: "I had a terrible experience on my flight from BLR to LAX on 12/30/2016. My flight from BLR was delayed for 3 hours because of fog. I had a connection flight from Dubai at 3:15 pm the same day and I was going to miss it. I had a flight from LAX to SFO(I had booked this separately via a domestic airlines) on the 31st at 10 am. The ground staff at BLR told me that they would put me on the 8:30 am flight to LAX on 31st. That would mean more than a 12 hour wait at Dubai airport and they informed me that accommodation would be provided. Based on this I rebooked my LAX to SFO(I paid extra for this) for the next day. On reaching Dubai I was told that I will be put on the 3:30 pm flight on 31st instead of the 8:30 am flight. That would mean a 20 hour wait at the airport. I was also given a SINGLE food voucher and told that no hotel accommodation would be provided. I was also going to miss the LAX to SFO flight which I had rebooked. I requested the ground staff to try and put me on a direct flight to SFO instead. After begging them for a while they put me on a stand by status on the 7:30 am flight the next day. I spent 12 hours in the airport. That flight was further delayed by 3 hours. When my husband contacted the customer service on 31st morning, they told him that accommodation would be provided and sent me an email confirming that. This was in the morning after I had spent 12 hours in the airport. If accommodation was available why was I told by the ground staff that all rooms were full? I also saw them hand out hotel vouchers to other passengers with shorter wait times than mine. Was it based on their nationality(I sincerely hope not but the reviews I am reading of Emirates online suggest otherwise). Fog and other weather conditions are completely understandable but the discriminatory behaviour of the ground staff in Dubai was really disappointing. This new year weekend was my honeymoon and it was completely ruined because of this trip."
Ưu: "Excellent all the way."
Khuyết điểm: "Disorganized boarding process. Old plane. Bad inflight system with old fashioned screens with poor visibility."
Ưu: "Food, entertainment and the flight crew are good."
Khuyết điểm: "The emirates crew at Hyderabad airport. The crew doesn't have the knowledge about their work and really got pissed by them."
Ưu: "The entire experience was first rate- an excellent web-based support network from flight planning through on-line checkin. Airport experience at both MXP and JFK was excellent.. attentive, efficient ground staff- as were aircrews on both our flights with Emirates. Top class, attentive.. really enjoyed the flight. And, we pushed back spot on time both legs."
Khuyết điểm: "They work the aircraft hard and it shows in small details.. broken latch in the head, bits of trash in the seatback pocket... but still head and shoulders above their competition. Oh, and it'd be nice to have bar service better coordinated with dinner.. the bar showed up quite a while after dinner was handed out. Tough if you prefer wine with your meal."
Khuyết điểm: "Seats are bit congestive, but ok"
Khuyết điểm: "Before the flight landed and before an announcement was made to bring seats upright, I was repeatedly poked by a crew member to wake up. This was not necessary since we were not close to landing. Very rude and uncomfortable."
Ưu: "Crew and service were great. Food was very good."
Khuyết điểm: "Seats in economy are tight. Headphone jack is two pronged and no adapter so you are forced to use their cheesy headphones. Bring your own adapter."
Ưu: "Staff, Service, plane, food. Everything"
Khuyết điểm: "I can't say a word against them."
Ưu: "It is the best airlines in the world ."
Khuyết điểm: "Can you enforce the team NOT to throw the luggage to keep on the belt(s) as you guys don't have to."
Ưu: "plain was big and clean entertainment was excellent"
Khuyết điểm: "they lost 2 pieces of my luggage one of them was a wheelchair and there was a delay in takeoff"
Khuyết điểm: "The flight was little crowded but over all it was OK the food service was late and meal was delivered one hour late"
Ưu: "The service for my granddaughters was phenomenal."
Ưu: "Beautiful plane, lots of room, nice lighting, soothing colors, friendly staff, better meals, nice toy pack for my daughter."
Ưu: "Flight attends are very friendly."
Ưu: "Everything went smoothly, i had a good seat."
Khuyết điểm: "Seat 33A. The audio output was bad. Could not clearly hear dialog. Restarting did not help, this issue as consistent got all media programs."
Khuyết điểm: "Delay of 1 h at Philadelphia to Syracuse !!"
Ưu: "They crew was extremely attentive."
Khuyết điểm: "No tv screens and internet was shoddy."
Ưu: "Plenty of drink passes."
Khuyết điểm: "The staff was rude. Over heard gossiping about other travelers. At end of flight overhead announcement that our section of airplane using wrong bathrooms. It was rudely stated. Should have directed this instruction earlier in the flight. Very rude"
Ưu: "Emergency row seating is great for really tall skinny people. Plenty of legroom but seat width by no means helpful."
Ưu: "Ground and flight staff terrible."
Khuyết điểm: "Will not fly AA again."
Khuyết điểm: "It's a long time in an ever smaller seat"
Ưu: "Everything was good!"
Khuyết điểm: "It would have been helpful if American Airlines would notify passengers when they have selected a window seat where no window exists. I am very broad shouldered and that extra 3 inch well the window creates is crucial for me. Terrible 4 1/2 hours in a very uncomfortable position."
Ưu: "The crew is so friendly. Perfect landing. Perfect flight!"
Khuyết điểm: "Popup ad in already terrible gogo inflight media playback site stumped entire plan."
Ưu: "Would fly again- irritated at how does a flight manage to get overbooked"
Khuyết điểm: "Flight was 3 seats overbooked, they had to wait until 3 people willingly took a later flight. Like a game of chicken between 100 people."
Khuyết điểm: "I tried to change my seat to an available window seat several times after online check in opened using the app and consistently received error messages so ended up stuck in a middle seat."
Ưu: "The service was pretty good and the flight attendants were helpful and overall happy. Not the worst airline but Could use some work."
Khuyết điểm: "The flight ended up sitting on the runway a long time. However we were able to push back pretty much on time. The seats were cramped."
Ưu: "Safe flight."
Khuyết điểm: "Flight delayed 4 hours including change of aircraft and departure gate at PHL."
Ưu: "Boarding went fine"
Khuyết điểm: "Plane was old and uncomfortable, no in-flight entertainment unless powered by your device, scattered crew and little service for 4.5 hour delayed flight"
Khuyết điểm: "Missed connection due to AA gate agent not holding for a couple of minutes for connecting passengers. Also was given incorrect connnecting gate number. Resulted in extra flight and 5 more hours of travel in overnight trip. Also had maintenance delay on earlier AA flight."
Ưu: "Courteous staff! Very accommodating."
Khuyết điểm: "The company did great, no complaints."
Ưu: "On time departure and early arrival"
Khuyết điểm: "Nothing"
Ưu: "The plane was clean and flight crew was very pleasant."
Khuyết điểm: "On a cross country flight I would expect there to be in-seat entertainment or at least power / USB charging at each seat. This flight had no AC power nor did it have USB charging."
Ưu: "Nice and clean and seats were comfy"
Khuyết điểm: "No outlet to charge devices"
Khuyết điểm: "The delay in Columbus caused me to miss my connection and have to fly into LAX instead of LGB."
Ưu: "We left right on time. Plane was clean and had option to charge phone"
Khuyết điểm: "You had to pay to check a bag and you had to pay for food. Ridiculous."
Khuyết điểm: "Kay(Kathy) our flight attendant was unfriendly and acted like she was put out or overworked.Her attitude was unprofessional and we fly a lot. This is not acceptable for First Class Service. No footrests; no monitors for a movie. Very disappointed.........was not First Class caliber. ** couldn’t get into Admirals Club with First Class tickets. Need to look for another airline."
Khuyết điểm: "Airline valet checked luggage, deplaned us then had us wait as carry-on luggage was handed off one by one"
Ưu: "The America flights were all ON TIME."
Khuyết điểm: "The seats on this particular flight were not as good for my back and they no longer offer pillows to put behind my back."
Ưu: "Good entertainment options in newer flights."
Khuyết điểm: "Food options for first class could be better."
Ưu: "I booked a codeshare ticket through Alaska Airlines reward program. I was worried I'd be shafted when it came to seats. Not so. I had the row to myself on both flights and just 2 rows shy of first class! Very impressed."
Ưu: "convenience of Burbank airport"
Khuyết điểm: "staff at check-in couldn't get my TSA pre-check printed on my ticket, got picked out to be patted down in regular line"
Khuyết điểm: "You make me deplane just to take my bags from me because they don't fit the plane when I just flew 4 hours across the country."
Ưu: "Business seats comfortable."
Khuyết điểm: "Crew was friendly. Not always professional."
Ưu: "Smooth sailing. Staff pleasant and professional. Orderly flight"
Khuyết điểm: "Nothing."
Khuyết điểm: "I was upset with overall customer service"
Ưu: "Overall, 3 stars. We were late to board, about a half hour. One of the flight attendants seemed to be drunk, really not joking about this. For comfort, it was a typical plane, not much room. There was NO MEALS on the plane.. it was a three hour flight. The airport we flew out of also didn't have restaurants once you went through security. There was free entertainment but since we were out of the US, we couldn't access it we entered the US"
Khuyết điểm: "Ride flight attendants"
Khuyết điểm: "Flight cancelled to begin the trip. They did however help us get a flight on Alaska to get us to los cobos"
Ưu: "Check-in went fairly smoothly."
Khuyết điểm: "Crew (stewardess' were quite crabby)."
Khuyết điểm: "Hour late crew rude"
Ưu: "Got pretty much what I expected from economy."
Khuyết điểm: "Lack of planning for carry on bags."
Ưu: "Not much. Boarding was disorganized. Plane was freezing and uncomfortable."
Khuyết điểm: "No entertainment, ran out of meals by the time they got to the back of the plane."
Ưu: "Pilot announced a change in time."
Khuyết điểm: "Paying for my plane ticket broke college kid..."
Ưu: "Pretzels and drinks."
Khuyết điểm: "The group's for boarding are ridiculous. The back of the plane should board first and so on... the new plane we flew on had the smallest seats we've ever seen. When we tried to board, the crew would rudely say, it's not your turn. We were flying for a funeral and paid a lot for our tickets. We should be treated with respect. One lady said to put our luggage in the first available compartment, then when we tried, another lady rudely said, if that's not where you're sitting, you can't put your bag there. We were embarrassed and when we tried to explain what we'd been told she told us to keep moving."
Ưu: "Everybody was nice my ride was comfortable and they treat me with respect"
Khuyết điểm: "I like everything"
Khuyết điểm: "I was told I had to check my duffle bag at the gate, that there was no room for it. When I dot to my dirty seat I found room for three of my bags in the overhead compartment."
Ưu: "The flight was fine"
Khuyết điểm: "Both flights each way where delayed significantly"
Ưu: "The flight was quick and easy the gate agent was less then helpful but our flight attendent was wonderful"
Khuyết điểm: "Our flight was delayed 8 hours and we were given vouchers for a hotel stay which was nice; however, a supervisor named Lauri in Phoenix stated "it was my dog, my problem" after my request for AA to reimburse me for a $50 pet fee at the hotel. What a nice thing to say to someone who paid $125 one-way to stick a dog under a seat."
Khuyết điểm: "Crew were not friendly at all; I was sitting in the very last row and could hear them complaining about various things. The passenger next to me asked multiple questions and was flat out ignored each time. The seats were very cramped, the flight delayed; a friendlier crew could have made up for that"
Khuyết điểm: "Delayed flight"
Ưu: "I was able to sleep most of the flight."
Khuyết điểm: "My neck hurt a lot."
Khuyết điểm: "Stuck me with a middle seat even though I fly frequently On United. In fact they gave me a special recognition on an earlier flight which was ridiculous as well because it was just a piece of paper that I had to go up to the podium to collect"
Khuyết điểm: "Immediately after all passengers were boarded United discovered the plane had to be replaced. We all had to deplane, wait an hour more for a new A320, and reboard. Also irritating that delays are posted at 15 minute intervals and then updated; so you have to keep updating friends & family via WiFi. If it's predicted to be an hour, say so."
Khuyết điểm: "our flight was delayed in Chicago and our bags were not in Phoenix upon arrival"
Khuyết điểm: "My email is not linked to my phone, so I got no warning notices of two gate changes waiting for my connecting flight home. I waited at the original gate (C39) from arrival time (2:30 pm) til boarding time (5:40 pm). When I saw no change to my destination, I checked the United App to find that the gate had been changed C33). Rushing to C33 I found another flight boarding at that location with one United Representative who could not stop to answer questions. Seeing two unoccupied Representatives at the next gate (C32), I asked if they could help me with the confusion, they said I should check with gate C33 - which I told them that she was too busy with other passengers. I searched for a Departure Board and discovered that gate C33 was still the gate, but "aircraft maintenance" had delayed the flight until after 8:20. After having to check my carry-on because of lack of space in the overheads, my departure from the airport was further delayed another 30 minutes. Upon returning home and checking my email, I found notifications of two different gate changes (C33 & C44). Announcements should have been made at both gate C39 about the changing of the gate and at C33 explaining the problem. The captain's lame excuse about air conditioning and Phoenix's hot weather was lame to say the least."
Khuyết điểm: "Bad experience"
Ưu: "From start to Finish from ticketing to baggage claim we received Premier Customer Service"
Khuyết điểm: "I never flew to Phoenix from Washington. I was held over at DCA for the night so I lost a full day of my vacation! Had to fly to Chicago and then to Phoenix. Was a total pain!!!"
Ưu: "I was happy to finally receive a drink one the flight started. A waterbottle at the seat and not other service would have been nice. Wifi was not working. The seats were small and cramped. My seat did not stay either up or down...it kept moving around and would not stay adjusted. However the crew was fantastic and our two female pilots were amazing. Captain Amy touched down in Phoenix was one of the smoothest I have ever experienced."
Ưu: "The nice crew"
Khuyết điểm: "I wish if there was delay, we could do it at the gate not on the tarmac."
Khuyết điểm: "we paid for 2 seats together in economy plus, but due to an equipment change, we were split up. In order to sit together we were downgraded to economy. It would have been nice if they had informed us when the change occured so we could have made arrangements"
Khuyết điểm: "This flight was horrible. I upgraded my seat and paid extra for a premium economy and it was still crowded. There was gum or candy stuck to the floor right were I was supposed to stash my carry on. I pointed it out to the flight attendant and his response was "so you can't put your bag there?" I asked him if he would ruin his bag and put it there and he said "well, you don't know me." What? I had to worry the whole flight about putting my foot on that gooey mess. What did I get for my extra money? Aggravation."
Khuyết điểm: "There was no entertainment available on this flight. It's a short flight so I don't expect any, however, I continued on to Phoenix that day from Chicago and that is a long flight. I expected free entertainment on that flight, as it was afforded on the flight on the Phoenix to Chicago leg of my flights earlier in the week. The Chicago to Phoenix had entertainment offered but it there was a fee, which I didn't appreciate and did not take part in. I looked around me as much as possible and didn't see anyone else pay for entertainment. Having in flight movies and TV available for feee is a great incentive for flying with United. If these long flights in the future are pay for view, I will not be flying with you when there are alternative carriers who do provide free entertainment. Thank you."
Khuyết điểm: "Too tight for legs."
Ưu: "Fantastic service! Much obliged for everything!"
Khuyết điểm: "Need to pay for everything... internet, tv, and snack. Long flight when you cant fork out more money for what was free with canadian airline"
Ưu: "The food choices were good and the service was excellent, Always kind and responsive to my needs and attentive."
Khuyết điểm: "Boarding could be done by letting people with window seats being seated first, then the middle seats next and finally aisle seats last! That way people would not have to get up from their seats after they have been sitting down to get back up to allow the people in the inner seat to get to their seats a pond boarding the plane after the people in the aisle seat are already sitting!"
Khuyết điểm: "Reduced leg room because of seat construction"
Ưu: "An agent heard about our first flight and seated my wife and I together, in a row with extra leg room. And after weather delays the crew gave the entire flight free entertainment - it was great!!"
Khuyết điểm: "The woman at check in demanded my wife check in her carry on bag, because she had a small pocket book and a plastic bag with 3 souvenir t-shirts. I told her we'd put the purse in the bag but for some reason she demanded we check in our carry on. And we saw two women right in front of us with "3" bags... That meant an additional 30 minutes at bag check while our ride circled the airport. The was the last of 4 flights, and it was the only time anyone made this an issue."
Khuyết điểm: "Same"
Ưu: "The staff was very nice."
Khuyết điểm: "I purchased two tickets and we weren't given seats next to each other."
Ưu: "On time"
Khuyết điểm: "Boarding takes too long"
Ưu: "Everything two thumbs up for the flight, plenty of room"
Ưu: "Good service good snacks."
Khuyết điểm: "Staff."
Ưu: "smooth ride in the air"
Khuyết điểm: "-arrived in Phoenix 2 hours late -plane sat on the runway for an hour and a half before taking off. -my small carry suitcase had to be checked -bags took 45 min once we got to Phoenix"
Khuyết điểm: "Seating drinks/food pricing baggage handling"
Ưu: "The crew was very helpful and polite"
Khuyết điểm: "Anything but water was for extra. We weren't even offered a small snack for the price of the flight. My flight was changed three times and it was very cramped. They said there would be entertainment, but it cost as much as a movie ticket. They also managed to lose my bags for the third time in a row."
Ưu: "Zero leg room! That actually was surprising as most other airlines have a lot more legroom. In flight entertainment was also lacking. Doesn't make sense to pay $7.99 for a 2.5hr flight. A lot of other airlines offer some sort of complimentary in flight entertainment. Also the luggage didn't start coming out for at least 30 mins of waiting at baggage claim. Not the worst experience I've had flying but far from being a good experience. It probably isn't worth flying united unless it's 1st class. But even they had to wait 30+mins for luggage!"
Khuyết điểm: "Flight was delayed two hours, lack of communication regarding delays even after airplane arrived, seats were uncomfortable and lacked room."
Khuyết điểm: "The only thing I didn't like was that my flight was delayed. But hey, it happens. Over all it was great"
Khuyết điểm: "I have to endure 10+ hours without the chance to purchase on flight wifi"
Ưu: "I felt comfortable. Staff was great."
Khuyết điểm: "The cracker and cheese box. The snack wasn't worth the money."
Ưu: "Boarding started early and went very quickly. Seats were new and a leather type material , which is an improvement from old fabric seats. Nice headrests you could bend to support your head. Loved the new United app I downloaded for free which allowed me to watch movies and tv shows on my phone. We arrived at our destination 30 minutes early, which was a plus. Staff was friendly and helpful."
Khuyết điểm: "They overbooked my flight and almost didn't let me on the plane even though I bought my ticket months ago! The only reason I got on is because some people didn't show up."
Ưu: "Standard average flight"
Khuyết điểm: "The delay and lack of communication to customers."
Ưu: "Seemed to be a newer plane, and there was in-seat entertainment at each seat. Mine didn't work, though."
Khuyết điểm: "United has to have the smallest seats of any carrier. There couldn't have been more than three inches between my seat and the seat in front of me. The guy in the middle seat wasn't a large guy, yet he poured over into my space. It's insanely small."
Khuyết điểm: "I was angry that I had to fly to Houston before heading to Phoenix which made my arrival in AZ much later than I had planned. My flight had been rescheduled since I missed my flight the night before because the first flight had been delayed. So the new flight was a longer trip because of the extra layover. The overall flight was a mess."
Ưu: "Price was great and flight crew was nice."
Ưu: "The jet was excellent. The boarding was easy and organized. The flight crew was very polite and professional. Everything went in a timely manner......."
Khuyết điểm: "United overbooked by 5 passengers and that's not an acceptable practice. It's not fair to those who pay then get bumped off the flight..... This is terrible and needs to be stopped."
Khuyết điểm: "Rows 20 to the back of the plane didn't get a beverage. Slow moving attendant. I was thirsty."
Ưu: "The Crew was nice and attentive"
Khuyết điểm: "Boarding was unpleasant I had to wait so long to be seated because no wheelchair was available then I had to sit in the rear of the plane I'm physically disabled I had no leg room and my knees were in pain the whole flight then after landing I had to wait 20 to 25 minutes to get off the plane I'm still recovering from that but keep the attendance they were the highlight of my experience"
Ưu: "The only thing I have to say that is positive is that it was relatively easy to change my flight date and time in the United app once my original flight had been cancelled. The app was the only thing that helped me understand what was going on during the constant time and gait changes throughout the day."
Khuyết điểm: "This airline is terrible. First we were told that the flight would be delayed 1 hour and 40 minutes. We were supposed to leave at 2139 from IAH to PHX. They changed the departure to 2309 due to "mechanical failure" of one of the aircrafts. We were told a plane was coming and that we were just waiting for another flight to Albuquerque that was delayed before us to leave the gait. Long after that first delayed flight left passengers for PHX were delayed 3 more times which ended in the final tenative departure time being 0145. We were told at 0115 to sit tight and wait because the plane was now here but the crew was still in route. Shortly after this promise, the crew showed up and everything seemed to be ready for us to board. Another 30 minutes went by and they announced that the flight was cancelled. United airlines had used up over 4 hours of changing gaits and times only to end up cancelling the entire flight. They did not offer any explanation for this nor were they the least sympathetic to the travelers who have all paid to be on that flight. The customer service was disgraceful and did not offer any type of help on reimbursement, hotel, cabs, or compensation for this."
Ưu: "I love United. They're now my go to airline. I love the pet friendliness as well as every employee through United I met today from the bdl check in crew , to especially the flight crew on flight558 iAd to phx who I believe was from Houston and their Texas roots truly shined. Every crew member was Sooo attentive professional Cleanly pleasant and always smiling and happy to come around. Other crews could learn from this crew please take notice !!! I have never been so impressed (and I am a frequent flyer )"
Khuyết điểm: "Flight tracker wouldn't work on screen or on phone disappointing"
Khuyết điểm: "Food selection awful"
Ưu: "I had an empty seat next to me and was able to have some more comfort on the 5 hour flight"
Khuyết điểm: "The flight was delayed twice, very frustrating as we were already arriving at midnight."