Ticket flight selling should more detail at each a few countries when transit to Vietnam Ho Chi City. Unfortunately, I could not take this flight which was July 22 because i have to transfer airport in Japan. So that, I had to pay another ticket one way to Vietnam and in difference day.
I am request a total refund and suffering. Fight JL7519 from Miami to Los Angeles on June 9. I paid my Covid test $300usd (antigen then PCR). I also booked three Hong Kong Hotels. W's Hotel, then Homy inn North point. The last Hotel was with Japan agent, he said Regal Hong Kong is "fine" but after I booked and paid the Hotel. Then the Japan airlines said "no". I lost my non-refundable hotel money and didn't get the ticket to go to Hong Kong. Please refund my money. 435-363-9297. email@example.com fly from Miami to Hong Kong kyle Au. stopped in Los Angeles.
Flight was delayed. Food is not good. Crew are confuse and it’s not Japan airlines that I know of.
Ưu: "The seats in Economy are larger than normal airlines and had extra leg room. My partner is 6ft2in and he sat comfortable, even when the people in front reclined. The staff was so polite and helpful. I will definitely fly JAL again!"
Khuyết điểm: "The food was a little bland, but that is nit picking. For airline food, it was very good."
Ưu: "Love everything"
Khuyết điểm: "None"
Ưu: "The crew was attentive and service was excellent."
Khuyết điểm: "At check-in counter in MNL, the JAL agent mistakenly told me that I don't need to claim my bag and re-check at DFW before heading to final destination MEM. Food wasn't as good as previous JAL flights earlier this year and last year. That said, it's still better than other airlines."
Ưu: "I think Japan Airlines is the best airline."
Khuyết điểm: "Nothing. This company deserves its reputation for excellence."
Ưu: "We were seated together as a family even though we were not able to reserved any seat"
Khuyết điểm: "Food could be better. Especially the easily digestible meal. It was mostly mush so it's more easily chew meal"
Khuyết điểm: "food"
Ưu: "crew was professional, attentive and polite"
Khuyết điểm: "Food was awful. Huge hassle having to clear immigration pick up bags and check in again in Shanghai."
Ưu: "The window shades were so cool. Seat was small but fairly comfortable and I like the foot rest."
Khuyết điểm: "No vegetarian options on the main meal menu"
Khuyết điểm: "seat was uncomfortable (cushion very hard)"
Ưu: "even though middle seat, there was enough leg room to rest comfortably."
Ưu: "Thier food tasted excellent!"
Khuyết điểm: "Wish there was a vegetarian option too."
Ưu: "Same as above."
Khuyết điểm: "Flight was long. Didn’t get my seat preference"
Ưu: "I love JAL! The customer service was top notch, the food was delicious, and it was very spacious for economy."
Khuyết điểm: "I wasn't able to pre-select my seat."
Ưu: "Flight was half full so was able to take aisle seat."
Khuyết điểm: "Fight attendant service was poor. Even getting water for meal, the attendant 'forgets' to bring it."
Ưu: "Seat spacing good for economy food was good"
Khuyết điểm: "Movie Selection"
Ưu: "Very comfortable plane, even full. Polite crew."
Ưu: "Can use wifi with free"
Ưu: "The food was good. Seats were as comfortable as any flight is."
Khuyết điểm: "There were no diet soft drinks available on the flight."
Ưu: "There was more leg room than most airlines, friendly staff, and good movies and food selection."
Khuyết điểm: "I reserved Korean air but it was Japan air line. I was really difficult to web-check in to find my reservaiton."
Ưu: "I was highly impressed with Japan Air's staff both at the gate and on the flight. It was incredible customer service. I get really anxious with flying and traveling in general and was so eased just by their friendliness and organization. Thank you! I also forgot to write a review but my flight from San Diego to Tokyo on June 27 was also amazing. I was really stressed out over some logistics of my trip and the people at the gate in San Diego were so helpful!"
Ưu: "Crew service is adequate. There's not much to complain about. Also I like they always put extra stuff on a table in the back, in case any passenger want to get extra between meals."
Khuyết điểm: "The aisle is getting narrower and narrower. I sat by the aisle, and my elbow sometimes got in the way inadvertently or unintentionally."
Ưu: "Friendly crew members and prompt service."
Khuyết điểm: "Some seats were noisy. When passengers moved it would make creaking sounds so very hard to relax or sleep on the flight. Row 23/24 area left side."
Ưu: "Plane was not sold out, I was able to have the roll with my girlfriend. All flights should be like this."
Khuyết điểm: "They made me pay for a seat that they gave to other people for free. Really messed up."
Ưu: "The flight attendants were so nice and gave a gift to my wife and I when they found out we were traveling for our anniversary! Everyone was so respectful and the food service was awesome. We even flew economy and had a great time!"
Ưu: "Flight crew are very courteous and helpful. Comfortable seats and better leg room space in the economy section."
Khuyết điểm: "We were delayed and stayed in the plane for 3 hours and flight was almost cancelled. Could not really understand why there was a delay or why it would have been cancelled."
Ưu: "Everything! JAL employees go above and beyond to deliver perfect customer service with a genuine smile."
Khuyết điểm: "Nothing! No complaints here"
Ưu: "Boarding was orderly and crew was nice and polite."
Khuyết điểm: "The person in front of me reclined her seat entire fought crushing my knees and leaving NO legroom, couldn't even use foot rests!"
Ưu: "Nice people, good food"
Khuyết điểm: "Old-=fashioned business configuration"
Khuyết điểm: "Not much leg room"
Ưu: "JAL 787 Coach Product is better than AA Coach 777 product. Wider Coach seats. 787 aircraft is more comfortable overall (less noisy, higher humidity, higher pressure) resulting in a better experience after my travel."
Khuyết điểm: "Meals are not fantastic; they never seem to be in coach. Much of the entertainment seemed similar to what was on the same aircraft when I traveled three months earlier."
Ưu: "Food was pretty good."
Khuyết điểm: "There were so many people who walk around an aisle but the flight attendant didn't control them. They kept pushing my seat and hit. I was so uncomfortable."
Ưu: "Cabin attendants were nice. I got sore throat so I asked some items, like water or candies. Then they served me them nicely."
Ưu: "Crew members were very nice. All staff members definitely embodied the courteousness and professionalism of Japan. The house slippers were a nice touch and we really enjoyed the large movie selection. The miso soup with meals was great! Overall really enjoyed our flying experience with jal and would fly with them again."
Khuyết điểm: "The food for our return flight from haneda to Honolulu was definitely subpar compared to the food we had on our first jal Honolulu to Hong Kong flight (layover in narita). Also the plane was not as big and older so we didn't have the touch screen. We were quite impressed on our Honolulu to Hong Kong flight, then were a little let down on our haneda to Honolulu flight."
Ưu: "Good food and excellent service On time"
Khuyết điểm: "There are not much choices for movies News uses Japanese only"
Ưu: "Dreamliner 787! Great staff. Efficient. Good food."
Khuyết điểm: "Nothing"
Ưu: "I've been always flying with U.S. airlines this past several years just because transits are easier. I forgot about how friendly and nicer JAL crews are. Their food is much much better. They served us with a cup of Haagen-Dazs icecream for dessert while a Fatboy is normally served by other airlines. I was impressed by how spacious the foot area of their economy seat is. Because I felt quite comfortable, I slept five hours straight during the flight which is phenomenal to me. I will definitely fly with JAL again!"
Ưu: "Great movie selection, food was decent, good beverage service, good temperature in the cabin, good leg room"
Khuyết điểm: "I wish there were options in the food they serve."
Ưu: "great service and help with everything!!"
Ưu: "The crew were cooperative and the supplies were good"
Khuyết điểm: "The chairs were not comfortable and the toilets were so dirty"
Ưu: "Staff was nice and got me a bulk head seat as I am very tall. This meant a lot to me. Thanks!"
The best but I wish the WiFi was on burning the flight
great crew - very efficient. Food was restaurant quality and good choices. Large movie selection, but a little weak with the music, games seemed OK.
I could not able to travel because of the restrictions from srilanka to india, no notification was given to me about that. Then i changed my ticket to get there.
on Oct. 16, 2016, I flew ACC to DOH on QR1424 with my Dad who is 81. Ryan Mostafa and her crew were EXCELLENT, such great accommodating service, such amazing hospitality that from now on I will always fly Qatar when possible!
Service excellence as always
My plane tix did not come with lounge access
Ưu: "So so"
Khuyết điểm: "More care and warmth"
Khuyết điểm: "Great service."
Ưu: "Seat was comfortable and entertainment selection was good."
Khuyết điểm: "More snacks on a long flight would be good. Hot chocolate instead of tea and coffee would be appreciated by non-tea/coffee drinkers."
Khuyết điểm: "Unorganized too shaky flight made me sick to stomach ,foods are not good service not good"
Ưu: "Great service & very comfortable lie flat business class seat for this red eye flight."
Khuyết điểm: "Need FREE WIFI and CHARGING Ports Which are ABSOLUTE MUST IN ANY AIRCRAFT."
Ưu: "I like that they deliver me safe and sound to Vietnam"
Khuyết điểm: "I would prefer no interruptions while I am watching my movie"
Khuyết điểm: "No"
Ưu: "Nice new plane. Good seats. Good seat space between you and person in front of you."
Khuyết điểm: "Nothing."
Ưu: "Great crew and front desk"
Khuyết điểm: "Narrow 2x2 sleeper seats are really narrow and feel much too close to one another. ."
Ưu: "business cabin nearly empty. comfortable seats"
Khuyết điểm: "Expensive WiFi"
Ưu: "They do their job well"
Khuyết điểm: "I didn't like that my original return flight selection was changed one month after confirming. The new flight details which were automatically chosen for me had me coming back home a full day later. This forced me to have to select a new return flight with an 8 hour layover."
Ưu: "If you upgrade...it’s pricey but man doesn’t it look nice. Their regular seats are great. Get an emergency seat. Food isn’t kosher and tastes good. Never one complaint with these guys!"
Khuyết điểm: "If I had to pick one thing...it’s that their free WiFi is only on select planes...not all. Sorry nothing else to dislike."
Ưu: "B777 Dreamliner is dreamy. Lots of overhead luggage space. Decent leg room (could always be more). Great individual entertainment screen for long transcontinental flights. Flight staff was a mixed international crew, very friendly, unpretentious, polite and just nice compared to other airlines. The planes they use seem very new. Would definitely recommend Qatar Air over Aeroflot any day."
Khuyết điểm: "Food was decent for airline food but nothing to rave about and as with most airlines uses too much plastic packaging. Although I was pleased that some of the flights used metal flatware, but still too much waste in the industry in my opinion. Also, the headphone jack was not compatible with my headphones. The type used on the 777 is the dual pronged one. I did not have an adapter so had to use the crappy headphones that are provided."
Ưu: "In-flight treatment"
Khuyết điểm: "The seat"
Khuyết điểm: "The employees were not motivated to work. Food was scarce and I was left starving the whole flight. On a 16 hour flight, there should be more food and beverage service other than the 2 times the attendants served us. How can we stay hydrated if we aren't being given any liquids?"
Ưu: "Everything was perfect! From boarding the flight, decor, hospitality, clean, comfortable and my special meal selection was always right. The flight attendants greeted me before meals and insured me that they received my meal order."
Ưu: "Very friendly crew. Plenty of food and options. Always coming by with snacks, or towels, or drinks."
Khuyết điểm: "Seat width is always an issue in economy, but nothing unexpected."
Ưu: "Confi and relaxed atmosphere"
Ưu: "On time departure and nice group of crews"
Khuyết điểm: "Main food amount is small compared To other long range airlines. Did not offer coffee or Tea."
Ưu: "The staff"
Khuyết điểm: "As always the space"
Ưu: "Smoothe landing"
Khuyết điểm: "Old plane, some kind of tablet thing with an attached remote almost impossible to figure out even how it works. 7hr flight and I only saw the steward twice."
Ưu: "I liked the food, the crew, and the team at the airport was nice and professional."
Ưu: "Wonderful staff, service, food and comfort."
Ưu: "Staff were friendly, food was good, and the plane was nice."
Khuyết điểm: "In the bathrooms there was only one type of tissue paper beside the toilet paper. Adding a thicker paper towel like most airlines do would be better so that passengers can clean up any water splashes as soft tissue is not effective for this."
Ưu: "One of the best flights in the past 5 years! 5 gold star service!"
Khuyết điểm: "Wonderful friendly and helpful crew and check in staff. Excellent food and service. On time departure and arrival. Help with bags during the check in process."
Ưu: "It was not a full flight. It was ok."
Khuyết điểm: "Well, I noticed when the person in front of me reclined their seat, I had a hard time adjusting the entertainment screen so I could see it properly."
Ưu: "Great personnels!!"
Khuyết điểm: "Overall nothing but great Service!!"
Ưu: "Todo estuvo prfecto"
Khuyết điểm: "La comida no es nada del otro mundo"
Ưu: "Amazing airline with excellent crew and ground staff ever willing to help!"
Ưu: "The food was perfect"
Khuyết điểm: "Food choices could be better."
Ưu: "Comfortable wide seats, good service"
Ưu: "Brand new and beautiful A350 aircraft, great service"
Ưu: "Service was excellent and food was all right. I do not eat meat or dairy but there was still some food for me on this flight."
Khuyết điểm: "No complaints whatsoever."
Ưu: "Excellent aiways"
Khuyết điểm: "Nothing"
Ưu: "Crew was phenomenal. Felt safe and cared fir on flight."
Khuyết điểm: "Food choices seemed a little under the Qatar standard considering the high level of quality for other aspects of this airline. Not airlines fault but took too long to get yo terminal at IAD Leg room a little tight in economy of 777"
Ưu: "Good boarding. Nice flight attendants."
Khuyết điểm: "Economy seats were too close to others. Entertainment displays on 777 planes didn't react well to touch. Too many large roller bags allowed on plane. Arm rests on A330 and 777 wouldn't go all the way up."
Ưu: "The flights were on time"
AA did horrible with the checking in. I was late my flight even though I got there 2 hours before my flight. There were bunches of people waiting in the line to check in and only had 2 agents at that time. More than half people in line couldn’t fly that day because the flight always took off before we checked in
Nothing really-I’ve travelled often and all was nice and normal!
Aside from the plane being filthy, it was a perfectly fine flight
Unable to use my device wish they’d have tv access instead I’m not computer savvy
Ridiculously long wait for baggage
The lady on the check in counter charged me 118$ for 5 extra kilos, she was trying to come up with anything to make things difficult and annoying for me, the vaccination card, the extra charge then finally my debit card! She was not helpful by any means
2hours delay due to not finding a flight attendant?!? And rude cabin crew
With American airline nothing can go wrong
The lady at the check in desk never asked me if I was first class or main cabin. Just assumed I was main cabin. So they almost made me check my carry on until I showed my boarding pass. Other than that, everything was great. Smooth flight flight attendants were very nice
Ưu: "Delayed flight no reasons seems like American Airlines don’t know what to do in these situations"
Khuyết điểm: "I believe this airlines should have figured the answer to this question by now."
Khuyết điểm: "Flight was totally full... At least everyone had a mask on American does not space seats like Delta does I will be taking Delta whenever possible"
Ưu: "The crew was nice"
Khuyết điểm: "Cooler air! Hot as heck"
Ưu: "Crew was gracious and helpful"
Khuyết điểm: "Seating is always crammed, uncomfortable, people packed in like sardines. But I guess that’s par for the course with all airlines nowadays."
Khuyết điểm: "We didn't leave on time, so an on-time departure."
Ưu: "Seat was comfortable"
Khuyết điểm: "One attendant looked and acted,like she had just gotten up after a rough night. Never smiled, watched people put jackets and even a fast food bag in the overheads without ever saying a word."
Khuyết điểm: "I am still waiting for flight to DFW.. I"
Ưu: "I like the fact that I finally got home."
Khuyết điểm: "Not be delayed 5 hours."
Ưu: "nice entertainment when you use the AA app."
Khuyết điểm: "Unbelievable turbulent and bumpy ride. Not AA's fault but the question was "how was the trip?" It was a white-knuckle ride."
Khuyết điểm: "My bag was ripped open completely for all of my intimates to be exposed to the public."
Khuyết điểm: "Plane was too warm during flight. Aisle is narrow, seats are semi-hard. Lav needed attention (ran out of towels)."
Ưu: "Plane was late missed all connecting flights"
Khuyết điểm: "Stale pretzels"
Khuyết điểm: "More turbulent than usual"
Ưu: "The crew"
Khuyết điểm: "Delay"
Khuyết điểm: "Delayed multiple tomes"
Ưu: "We left on time and we arrived before schedule. They did let us board first with the baby."
Khuyết điểm: "The crew was not friendly and they didn’t come when we called for them. They did not have any accommodations for our baby. It was an old plane with very basic entertainment."
Khuyết điểm: "I usually like AA but in this particular flight all crews looked pissed and treated passages like nuisance."
Khuyết điểm: "Seats size and bathroom are horrible. I don’t know what to rate for food. They don’t serve you anything but a drink."
Ưu: "I was lucky enough to have some really sweet flight attendants and was surprised (though maybe I shouldn't be) that we got a small meal."
Khuyết điểm: "The economy class seats are just so uncomfortable and as soon as someone puts their seat back it is difficult to see the screen in front of you without putting your seat back as well. I suppose there are worse airlines..."
Ưu: "Loved the ease at check-in, self check-in."
Khuyết điểm: "My entertainment unit didn't work, the sound was muffled and the image quality and touch screen very poor. I sat in the last row and couldn't recline my seat. The dinner was okay, with a red wine that was very sour. Breakfast was a joke and so sweet I couldn't eat it."
Ưu: "The crew on both legs were attentive, especially in helping people with connections deplane in Dallas. Boarding was easy. Checking one suitcase for free was good."
Khuyết điểm: "the first leg of the flight was delayed. The information about when it would leave kept changing at the gate. I would have appreciated some extra food due to the delay... I was unable to get food in Dallas, which my scheduled layover time would have allowed."
Ưu: "Decent amount of bathrooms"
Khuyết điểm: "I was shocked that we weren't provided better and more food for an expensive and lengthy flight. Also there were no head rest tv's. They plane seemed very old"
Ưu: "change to larger aircraft meant more room."
Khuyết điểm: "change to larger aircraft caused significant delay without option to disembark while maintenance was being done. Also time between connections was too tight."
Ưu: "Short flight, available texting for t mobile customers"
Khuyết điểm: "AA overbooked their flights too much"
Ưu: "All I want is clear communication- not strung along. Reasonably comfortable seat - without person next to me too large for seat. Don't gate check my bag then I find plenty of space above my seat. Stop giving people food and drink on short flights as it is unnecessary and it constrains use of the bathroom"
Khuyết điểm: "The scene of returning bags at the gate of arrival is awkward and other passengers take advantage - blocking walkway etc. please change system and adt a baggage handler to drop bags in a line along one side of the gateway while passengers wait along other side of the gateway"
Khuyết điểm: "Maintenance problems, late departures, uncomfortable airlines"
Khuyết điểm: "Sat on the tarmac for 35 minutes without a single announcement as to why there was a delay."
Ưu: "Smooth ride."
Khuyết điểm: "Waited on gate agents for more than 20 mins from 1.39 pm to 2.00 pm And this was a scheduled flight. This is sloppiness."
Ưu: "Fantastic customer service - from lounge to arrival gate. Unlike BA this airline does recognize its frequent flyers and upgrades us often to business. I fly a lot - Executive Platinum - and this makes a huge difference."
Khuyết điểm: "My connecting flight LHR to AMS was on BA and they really droped the ball compared to AA."
Khuyết điểm: "Nothing"
Ưu: "The crew had Halloween candy they bought themselves. It shows they care."
Khuyết điểm: "Catering didn't happen. The pilot told us early, apologized and said we would arrive a little early to make up for it."
Ưu: "Flying on American Airlines like many other airlines is a frustrating experience. The added charges for baggage and seat choice are insulting when you are used to flying on southwest. It should all be covered when buying a flight. The people lining up at the door to get on the plane spill out in to the hallways and block traffic trying to get by. Southwest airlines has a number system to get on the plane and therefor avoids the crowding the entrance to get on before all the overhead space is taken. I really think american could learn a lot from Southwest airlines. I will when possible avoid this airline if there is a flight with southwest."
Khuyết điểm: "Nothing"
Ưu: "Hospitality, service, flight, and crew!"
Khuyết điểm: "Pretzels"
Ưu: "Crew was extremely efficient and genuine friendly and nice. Very long but yet very pleasant flight. Thank you."
Khuyết điểm: "Everything was perfect"
Ưu: "The touchscreen was pretty awesome"
Khuyết điểm: "Loud passengers"