Ticket flight selling should more detail at each a few countries when transit to Vietnam Ho Chi City. Unfortunately, I could not take this flight which was July 22 because i have to transfer airport in Japan. So that, I had to pay another ticket one way to Vietnam and in difference day.
I am request a total refund and suffering. Fight JL7519 from Miami to Los Angeles on June 9. I paid my Covid test $300usd (antigen then PCR). I also booked three Hong Kong Hotels. W's Hotel, then Homy inn North point. The last Hotel was with Japan agent, he said Regal Hong Kong is "fine" but after I booked and paid the Hotel. Then the Japan airlines said "no". I lost my non-refundable hotel money and didn't get the ticket to go to Hong Kong. Please refund my money. 435-363-9297. email@example.com fly from Miami to Hong Kong kyle Au. stopped in Los Angeles.
Same thing about the seats. Why can I select seats and then those choices not be honored?
Ưu: "The seats in Economy are larger than normal airlines and had extra leg room. My partner is 6ft2in and he sat comfortable, even when the people in front reclined. The staff was so polite and helpful. I will definitely fly JAL again!"
Khuyết điểm: "The food was a little bland, but that is nit picking. For airline food, it was very good."
Ưu: "Love everything"
Khuyết điểm: "None"
Ưu: "The crew was attentive and service was excellent."
Khuyết điểm: "At check-in counter in MNL, the JAL agent mistakenly told me that I don't need to claim my bag and re-check at DFW before heading to final destination MEM. Food wasn't as good as previous JAL flights earlier this year and last year. That said, it's still better than other airlines."
Ưu: "I think Japan Airlines is the best airline."
Khuyết điểm: "Nothing. This company deserves its reputation for excellence."
Ưu: "We were seated together as a family even though we were not able to reserved any seat"
Khuyết điểm: "Food could be better. Especially the easily digestible meal. It was mostly mush so it's more easily chew meal"
Khuyết điểm: "food"
Ưu: "crew was professional, attentive and polite"
Khuyết điểm: "Food was awful. Huge hassle having to clear immigration pick up bags and check in again in Shanghai."
Ưu: "The window shades were so cool. Seat was small but fairly comfortable and I like the foot rest."
Khuyết điểm: "No vegetarian options on the main meal menu"
Khuyết điểm: "seat was uncomfortable (cushion very hard)"
Ưu: "even though middle seat, there was enough leg room to rest comfortably."
Ưu: "Thier food tasted excellent!"
Khuyết điểm: "Wish there was a vegetarian option too."
Ưu: "Same as above."
Khuyết điểm: "Flight was long. Didn’t get my seat preference"
Ưu: "I love JAL! The customer service was top notch, the food was delicious, and it was very spacious for economy."
Khuyết điểm: "I wasn't able to pre-select my seat."
Ưu: "Flight was half full so was able to take aisle seat."
Khuyết điểm: "Fight attendant service was poor. Even getting water for meal, the attendant 'forgets' to bring it."
Ưu: "Seat spacing good for economy food was good"
Khuyết điểm: "Movie Selection"
Ưu: "Very comfortable plane, even full. Polite crew."
Ưu: "Can use wifi with free"
Ưu: "The food was good. Seats were as comfortable as any flight is."
Khuyết điểm: "There were no diet soft drinks available on the flight."
Ưu: "There was more leg room than most airlines, friendly staff, and good movies and food selection."
Khuyết điểm: "I reserved Korean air but it was Japan air line. I was really difficult to web-check in to find my reservaiton."
Ưu: "I was highly impressed with Japan Air's staff both at the gate and on the flight. It was incredible customer service. I get really anxious with flying and traveling in general and was so eased just by their friendliness and organization. Thank you! I also forgot to write a review but my flight from San Diego to Tokyo on June 27 was also amazing. I was really stressed out over some logistics of my trip and the people at the gate in San Diego were so helpful!"
Ưu: "Crew service is adequate. There's not much to complain about. Also I like they always put extra stuff on a table in the back, in case any passenger want to get extra between meals."
Khuyết điểm: "The aisle is getting narrower and narrower. I sat by the aisle, and my elbow sometimes got in the way inadvertently or unintentionally."
Ưu: "Friendly crew members and prompt service."
Khuyết điểm: "Some seats were noisy. When passengers moved it would make creaking sounds so very hard to relax or sleep on the flight. Row 23/24 area left side."
Ưu: "Plane was not sold out, I was able to have the roll with my girlfriend. All flights should be like this."
Khuyết điểm: "They made me pay for a seat that they gave to other people for free. Really messed up."
Ưu: "The flight attendants were so nice and gave a gift to my wife and I when they found out we were traveling for our anniversary! Everyone was so respectful and the food service was awesome. We even flew economy and had a great time!"
Ưu: "Flight crew are very courteous and helpful. Comfortable seats and better leg room space in the economy section."
Khuyết điểm: "We were delayed and stayed in the plane for 3 hours and flight was almost cancelled. Could not really understand why there was a delay or why it would have been cancelled."
Ưu: "Everything! JAL employees go above and beyond to deliver perfect customer service with a genuine smile."
Khuyết điểm: "Nothing! No complaints here"
Ưu: "Boarding was orderly and crew was nice and polite."
Khuyết điểm: "The person in front of me reclined her seat entire fought crushing my knees and leaving NO legroom, couldn't even use foot rests!"
Ưu: "Nice people, good food"
Khuyết điểm: "Old-=fashioned business configuration"
Khuyết điểm: "Not much leg room"
Ưu: "JAL 787 Coach Product is better than AA Coach 777 product. Wider Coach seats. 787 aircraft is more comfortable overall (less noisy, higher humidity, higher pressure) resulting in a better experience after my travel."
Khuyết điểm: "Meals are not fantastic; they never seem to be in coach. Much of the entertainment seemed similar to what was on the same aircraft when I traveled three months earlier."
Ưu: "Food was pretty good."
Khuyết điểm: "There were so many people who walk around an aisle but the flight attendant didn't control them. They kept pushing my seat and hit. I was so uncomfortable."
Ưu: "Cabin attendants were nice. I got sore throat so I asked some items, like water or candies. Then they served me them nicely."
Ưu: "Crew members were very nice. All staff members definitely embodied the courteousness and professionalism of Japan. The house slippers were a nice touch and we really enjoyed the large movie selection. The miso soup with meals was great! Overall really enjoyed our flying experience with jal and would fly with them again."
Khuyết điểm: "The food for our return flight from haneda to Honolulu was definitely subpar compared to the food we had on our first jal Honolulu to Hong Kong flight (layover in narita). Also the plane was not as big and older so we didn't have the touch screen. We were quite impressed on our Honolulu to Hong Kong flight, then were a little let down on our haneda to Honolulu flight."
Ưu: "Good food and excellent service On time"
Khuyết điểm: "There are not much choices for movies News uses Japanese only"
Ưu: "Dreamliner 787! Great staff. Efficient. Good food."
Khuyết điểm: "Nothing"
Ưu: "I've been always flying with U.S. airlines this past several years just because transits are easier. I forgot about how friendly and nicer JAL crews are. Their food is much much better. They served us with a cup of Haagen-Dazs icecream for dessert while a Fatboy is normally served by other airlines. I was impressed by how spacious the foot area of their economy seat is. Because I felt quite comfortable, I slept five hours straight during the flight which is phenomenal to me. I will definitely fly with JAL again!"
Ưu: "Great movie selection, food was decent, good beverage service, good temperature in the cabin, good leg room"
Khuyết điểm: "I wish there were options in the food they serve."
Ưu: "great service and help with everything!!"
Ưu: "The crew were cooperative and the supplies were good"
Khuyết điểm: "The chairs were not comfortable and the toilets were so dirty"
Ưu: "Staff was nice and got me a bulk head seat as I am very tall. This meant a lot to me. Thanks!"
Kept switching gates is the only negative thing
AA did horrible with the checking in. I was late my flight even though I got there 2 hours before my flight. There were bunches of people waiting in the line to check in and only had 2 agents at that time. More than half people in line couldn’t fly that day because the flight always took off before we checked in
Ridiculously long wait for baggage
The lady on the check in counter charged me 118$ for 5 extra kilos, she was trying to come up with anything to make things difficult and annoying for me, the vaccination card, the extra charge then finally my debit card! She was not helpful by any means
2hours delay due to not finding a flight attendant?!? And rude cabin crew
I dreaded the flight. I was pleasantly surprised how nice the passengers and employees were. After watching the news I expected bedlam and rude people. Everyone everywhere wore masks without hesitation. There were no problems.
There was no entertainment and again, the seats were very cramped and uncomfortable.
Khuyết điểm: "We sat on the runway over an hour because they couldn’t get a proper flight plan. Such a waste of time and I felt so bad for those who had connecting flights"
Ưu: "Unlike other AA planes, the plane that flew this particular route was at least updated with seat-back screens."
Khuyết điểm: "Unfriendly service. A sandwich wrapped in plastic wrap is an absolutely horrible excuse for first class meal service."
Ưu: "The crew was nice"
Khuyết điểm: "Cooler air! Hot as heck"
Ưu: "Crew was gracious and helpful"
Khuyết điểm: "Seating is always crammed, uncomfortable, people packed in like sardines. But I guess that’s par for the course with all airlines nowadays."
Khuyết điểm: "We didn't leave on time, so an on-time departure."
Ưu: "Seat was comfortable"
Khuyết điểm: "One attendant looked and acted,like she had just gotten up after a rough night. Never smiled, watched people put jackets and even a fast food bag in the overheads without ever saying a word."
Khuyết điểm: "I am still waiting for flight to DFW.. I"
Ưu: "I like the fact that I finally got home."
Khuyết điểm: "Not be delayed 5 hours."
Ưu: "nice entertainment when you use the AA app."
Khuyết điểm: "Unbelievable turbulent and bumpy ride. Not AA's fault but the question was "how was the trip?" It was a white-knuckle ride."
Khuyết điểm: "My bag was ripped open completely for all of my intimates to be exposed to the public."
Khuyết điểm: "Plane was too warm during flight. Aisle is narrow, seats are semi-hard. Lav needed attention (ran out of towels)."
Ưu: "Plane was late missed all connecting flights"
Khuyết điểm: "Stale pretzels"
Khuyết điểm: "More turbulent than usual"
Ưu: "The crew"
Khuyết điểm: "Delay"
Khuyết điểm: "Delayed multiple tomes"
Ưu: "We left on time and we arrived before schedule. They did let us board first with the baby."
Khuyết điểm: "The crew was not friendly and they didn’t come when we called for them. They did not have any accommodations for our baby. It was an old plane with very basic entertainment."
Khuyết điểm: "I usually like AA but in this particular flight all crews looked pissed and treated passages like nuisance."
Khuyết điểm: "Seats size and bathroom are horrible. I don’t know what to rate for food. They don’t serve you anything but a drink."
Ưu: "I was lucky enough to have some really sweet flight attendants and was surprised (though maybe I shouldn't be) that we got a small meal."
Khuyết điểm: "The economy class seats are just so uncomfortable and as soon as someone puts their seat back it is difficult to see the screen in front of you without putting your seat back as well. I suppose there are worse airlines..."
Ưu: "Loved the ease at check-in, self check-in."
Khuyết điểm: "My entertainment unit didn't work, the sound was muffled and the image quality and touch screen very poor. I sat in the last row and couldn't recline my seat. The dinner was okay, with a red wine that was very sour. Breakfast was a joke and so sweet I couldn't eat it."
Khuyết điểm: "upon my arrival in MIA noticed the lock was missing and the zipper half open when at my house one silver gift was partially missing Thetop cover please see picture attach in a separate letter will contact your offices her in Miami for rrinbustmen"
Ưu: "The crew on both legs were attentive, especially in helping people with connections deplane in Dallas. Boarding was easy. Checking one suitcase for free was good."
Khuyết điểm: "the first leg of the flight was delayed. The information about when it would leave kept changing at the gate. I would have appreciated some extra food due to the delay... I was unable to get food in Dallas, which my scheduled layover time would have allowed."
Ưu: "Decent amount of bathrooms"
Khuyết điểm: "I was shocked that we weren't provided better and more food for an expensive and lengthy flight. Also there were no head rest tv's. They plane seemed very old"
Ưu: "change to larger aircraft meant more room."
Khuyết điểm: "change to larger aircraft caused significant delay without option to disembark while maintenance was being done. Also time between connections was too tight."
Ưu: "Short flight, available texting for t mobile customers"
Khuyết điểm: "AA overbooked their flights too much"
Ưu: "All I want is clear communication- not strung along. Reasonably comfortable seat - without person next to me too large for seat. Don't gate check my bag then I find plenty of space above my seat. Stop giving people food and drink on short flights as it is unnecessary and it constrains use of the bathroom"
Khuyết điểm: "The scene of returning bags at the gate of arrival is awkward and other passengers take advantage - blocking walkway etc. please change system and adt a baggage handler to drop bags in a line along one side of the gateway while passengers wait along other side of the gateway"
Khuyết điểm: "Maintenance problems, late departures, uncomfortable airlines"
Khuyết điểm: "Sat on the tarmac for 35 minutes without a single announcement as to why there was a delay."
Ưu: "Smooth ride."
Khuyết điểm: "Waited on gate agents for more than 20 mins from 1.39 pm to 2.00 pm And this was a scheduled flight. This is sloppiness."
Ưu: "Fantastic customer service - from lounge to arrival gate. Unlike BA this airline does recognize its frequent flyers and upgrades us often to business. I fly a lot - Executive Platinum - and this makes a huge difference."
Khuyết điểm: "My connecting flight LHR to AMS was on BA and they really droped the ball compared to AA."
Khuyết điểm: "Nothing"
Ưu: "The crew had Halloween candy they bought themselves. It shows they care."
Khuyết điểm: "Catering didn't happen. The pilot told us early, apologized and said we would arrive a little early to make up for it."
Ưu: "Flying on American Airlines like many other airlines is a frustrating experience. The added charges for baggage and seat choice are insulting when you are used to flying on southwest. It should all be covered when buying a flight. The people lining up at the door to get on the plane spill out in to the hallways and block traffic trying to get by. Southwest airlines has a number system to get on the plane and therefor avoids the crowding the entrance to get on before all the overhead space is taken. I really think american could learn a lot from Southwest airlines. I will when possible avoid this airline if there is a flight with southwest."
Khuyết điểm: "Nothing"
Ưu: "Hospitality, service, flight, and crew!"
Khuyết điểm: "Pretzels"
Ưu: "Crew was extremely efficient and genuine friendly and nice. Very long but yet very pleasant flight. Thank you."
Khuyết điểm: "Everything was perfect"
Ưu: "The touchscreen was pretty awesome"
Khuyết điểm: "Loud passengers"
No headphones to watch movies on a 6h flight
Ưu: "Safe trip. Kept informed about short delay. Thank you."
Khuyết điểm: "NA"
Khuyết điểm: "E145 is extremely crowded. No leg room on the left side"
Ưu: "The crew was outstanding and the flight on time."
Khuyết điểm: "One of the bathrooms was not working properly so everyone had to do with two bathrooms."
Khuyết điểm: "Plane on time and it was very hot on the plane"
Khuyết điểm: "The flight was delayed so I missed my connection, spending 6 hours in the Houston airport"
Khuyết điểm: "Gotta figure something out to make boarding simpler. Need to use the two lanes to keep the flow moving. Once group 1 boards, group 3 should line up there. Once group 2 boards, group 4 should line up there, etc."
Ưu: "The crew, and boarding process was good."
Khuyết điểm: "The snacks are really bad."
Khuyết điểm: "2 hour maintenance delay"
Khuyết điểm: "flight was delayed. tug car didn’t work"
Ưu: "The airline used senior crew that was excellent. The entertainment was very good, but could use more bingeworthy titles. Great carry on room."
Khuyết điểm: "Food and snack offerings were paltry and and standard. More for a domestic flight. No warm snacks nor extra snacks, just leftovers. So bring your own. There should be a bit more pitch for economy. Economy plus was just equal to what is economy on other ultra long flights. No amenity kit and only gave tiny blankets. Bathroom only had soap so bring lotions and other products."
Khuyết điểm: "Flight was delayed by 2 hours and all they offered in the flight was direct tv - inflight app entertainment did not work. Also had to walk off the plane after boarding to gate check my bag. So disappointed."
Ưu: "New seats and amenities extremely comfortable"
Ưu: "Smooth ride, snack box, friendly staff"
Ưu: "Fewer seats more space for passengers and ample leg space The food was delicious"
Ưu: "The staff was pretty polite and helpful"
Khuyết điểm: "The plane was old, seats didn’t recline and I thought all flights over 4 hours had screens and not personal device entertainment. I was able to use but it’s not conducive to the overall experience."
Ưu: "Entertainment system good. Nice new aircraft 777-300 ER. On-time departure and early arrival."
Khuyết điểm: "Vegetarian food choices very limited."
Khuyết điểm: "I had seats selected with my travel companion TOGETHER and when we boarded we were bumped to middle seats at the rear (the least desirable seat in the plane, separate from one another). I had select d seats when I purchased. The reassignment was not requested by me nor was it presented to me. I bought a specific seat and it was given to someone else. I am not happy with this."
Khuyết điểm: "Had to download the United app to watch in flight movies. Then it didn't even work. The only thing that would play were the trailers."
Khuyết điểm: "No tv"
Ưu: "Security was quick and easy to get through."
Khuyết điểm: "There were only 2 stalls in the bathroom in our gate area."
Ưu: "Absolutely nothing. The worst airline ever"
Khuyết điểm: "The way we were treated after the natural disaster with Harvey. It was no ones fault. I would have been willing to pay for a new ticket, for a price that would have benefitted both parties. Not only that, when i went to airport i was charged for luggage even tho I did not have a seat. I had to fo back for a refund! You thieves, SOB's using a disaster to thief people!!"
Ưu: "There is nothing positive to say."
Khuyết điểm: "Plane was delayed by 8 hours. We boarded and unboarded the plane 3 times. Why didn't they just cancel the flight? I missed my connecting flight. No food or beverage service. Didn't even let us use the airplane bathroom after a long delay. I paid to check my luggage and they LOST it and sent it to the wrong airport."
Khuyết điểm: "No customer service; rude One flight attendant had an issue with hand (constant shaking; parkinsons??) which interfered with duties. Flight delayed"
Ưu: "Flight landed forty minutes early."
Khuyết điểm: "Someone (not TSA) broke into my suitcase, went through the contents and stole a necklace I purchased on vacation. It must have been done by United Airlines ground crew, most likely at SFO. The zipper of the suitcase was partially undone as the suitcase came off the carousel and a hairbrush fell out. However, it wasn't until I got home that it was obvious someone had rifled through my suitcase. Everything was a mess. I'm very disappointed and will hesitate to fly United in the future."
Ưu: "Smooth flight. Great landing."
Ưu: "Newer aircrafts"
Khuyết điểm: "Delays delays"
Khuyết điểm: "OVER CHARGED ON MY ACCOUNT"
Khuyết điểm: "Very uncomfortable seats, got delayed on the return trip."
Ưu: "The crew were nice and even if they were stressed didn't show it one bit."
Khuyết điểm: "With a flight based out of Denver, I'd have expected you to be a LITTLE more prepared for the inclement weather, and not be delayed over 12 hours with thousands of other people."
Ưu: "-Complimentary Snack and beverage -Can pick your seats when booking -Changing Tables in restrooms -Entertainment options -Early boarding for families with small children"
Khuyết điểm: "-Free Soda but charged for water -Had confirmed seats but then our party with 2 toddlers got split up -Semi convenient( rather small could hardly fit a 1 year old) changing table but then flight attendants threw a fit when a stinky diaper was changed in there. -Had to have special programs on device to even play anything, thought I had everything on for return flight to watch movies but nope still needed something extra Wifi only works for United App and Website -Waiting in the shorter line to preboard with our 2 toddlers only to be cut off by a Global Travel Program(?) family with 15+ people"
Ưu: "The crew was sympathetic and kind."
Khuyết điểm: "The flight was repeatedly delayed for nearly 3 hours."
Ưu: "I absolutely loved that they had wifi onboard."
Khuyết điểm: "More vegetarian options for eatables would be better."
Ưu: "Personable staff, great flight time and an awesome landing."
Ưu: "Plane was on time"
Khuyết điểm: "Seat to small"
Ưu: "Good time of day flight"
Khuyết điểm: "Very cramped small plane"
Khuyết điểm: "The monitor on the seat was malfunctioning even after being reset twice making for a long flight"
Ưu: "The staff was pleasant tho"
Khuyết điểm: "I missed my connecting flight in Chicago due to my first flight being delayed an hour, which in turn forced me to stay overnight because the next available flight wasn't until the next day"
Ưu: "Smooth flight"
Khuyết điểm: "Delays in boarding caused me to reschedule to another flight, which the attendant was damn near unable to arrange. The reschedule somehow caused me to lose my window seat even though I was on the same exact flight. This overbooked flight ended up being full of all kinds of grumpy and upset passengers (rightfully so). Uncomfortable seats just made it that much worse. Poor job overall"
Ưu: "The upgrade was awsome"
Ưu: "The crew were very nice."
Khuyết điểm: "The flight from Newerk to Tampa was very small and cramped but it was only 3 hours so it was ok."
Ưu: "crew members."
Khuyết điểm: "got delay."
Khuyết điểm: "Was promised a voucher and now I'm told I'm not owed one. Liars and thieves"
Ưu: "free booz, entertainment."
Khuyết điểm: "Why haven't all airlines figured out that the best way to board the plain is from the back? Not only was the plain delayed, they took for ever to board it. But most important the plain was filthy and not from the last flight. So I happen to drop my phone on the floor and notice a pile of rotting moldy fruit between the seat in-front of me and plains hall. The berries looked like they were their for a week as it had mold growing on it. I wish there was a place on this review to upload pictures so that you can see this disgusting mess that my girlfriend and I were trapped on."
Ưu: "Arrive on time at each gate"
Khuyết điểm: "Needed more movies"
Ưu: "Quick short sweet flight"
Khuyết điểm: "Boarding late"
Khuyết điểm: "They over booked the flight. And it was jumping all the time. The worst flight ever!!"
Khuyết điểm: "Prices to watch Tv"