Ưu: "Same thing they serve pork and no other substitute. The crew members are not so nice especially the one serving the food, some are rude to answer when I asked for something."
Khuyết điểm: "Serve chicken or beef and not only pork for not all will eat pork.3 of us was not able to eat. Thats was not acceptable."
Ưu: "Upgraded to premium economy."
Khuyết điểm: "NA"
Ưu: "CX759 - Attitude of the flight attendants is very good, it's worthy of appreciation."
Khuyết điểm: "CX650 - I hope that the flight attendant can have a little more smile and patience. Thank you."
Khuyết điểm: "Extremely poor entertainment system - mostly old movies. No Bollywood movies"
Khuyết điểm: "not much choices in the movie selection"
Ưu: "All no!"
Khuyết điểm: "Seats are too close!"
Ưu: "Excellent crew"
Khuyết điểm: "It was nice experience"
Khuyết điểm: "The flight was three hours late."
Ưu: "Good meal and serve more food"
Khuyết điểm: "Line up to the plane shouldbe in short time"
Ưu: "Lie-flat seat in usiness class in the most comfortable seat I have ever sat in—on or off a plane. Cathay service is remarkably good and caring, but not intrusive."
Khuyết điểm: "Dinner entrees not as good as last Flights with Cathay, but dim sum for breakfast was excellent."
Khuyết điểm: "Not sure why we left and arrived so late, but it was annoying to miss the last flight out of Vancouver to my destination and have to find a hotel and stay the night. I guess lesson learned on expecting flights to always be on schedule. Sometimes things happen and they’re not."
Ưu: "The crew is amazing. Particularly the FA in our section was amazing."
Khuyết điểm: "No outlet charging for smartphone. Only USB charging was available."
Khuyết điểm: "The check in counter service is terrible. Very unprofessional with terrible attitude. Can not pronounce the gate number clearly. After I clear up with him, he started gossiping with his colleague as it was my fault for not comprehending his English. How did Cathay Pacific become this way?"
Ưu: "We had a traumatic and abysmal experience for the trip. The flights were delayed, cancelled, wrongly rearranged and we had to run through the airports with no sleep, no food and no clear flight confirmations with minimal to no help from the Cathay Pacific staff."
Khuyết điểm: "Helpful ground staff with information about next flight arrangements and better telephone helpline staff."
Ưu: "Our flight was delayed 45 in Chicago due to ice on the wings. Then about 10 mins of holding to land. With a 90 min lay over, unboarding and reboarding was rushed......but Cathay and security did their best I feel, It was only a 90 min flight and I didn't eat or watch a movie."
Khuyết điểm: "Again, being 6-4, I struggle with comfort and after having no time to rest while switching planes, I was exhausted when I arrived in Manila."
Ưu: "Service is up to par. Seat is good. Enough legroom. Smooth flight"
Khuyết điểm: "The meal is awful. Not enough meal options. No menu handed out to the passengers. There are only two meals for 11 hours flight."
Ưu: "Reasonable leg room in the economy"
Khuyết điểm: "Flight was delayed for 2 hours I could not take on board by carry on luggage because it weighted 10kg. Food service was poor and not well organized"
Ưu: "Disciplined, timeliness."
Ưu: "Inflight crew"
Khuyết điểm: "There was no wheelchair assistance for one of us ,while the other had.we we're told there was no staff to help with wheelchair! The inflight entertainment options are very poor when compared to Singapore and Emirates."
Ưu: "Smooth easy ride and great business class lounges."
Khuyết điểm: "They need to cater for more Europeans in their food offerings. They also need to carry enough to ensure they do not run out. Bathroom locks require maintenance."
Ưu: "Good customer service."
Khuyết điểm: "Could have used one more snack and more water although should have maybe asked. Dinner was good though."
Ưu: "The crew is so nice!"
Khuyết điểm: "Same seat selection issue."
Ưu: "Flight and service were excellent on all accounts including food."
Khuyết điểm: "Boarding was not organized in Hong Kong. Passengers were not called in groups, and therefore, an unorganized line formed between seats. Staff did not clearly tell passengers when boarding was taking place, and where to form lines. I was very surprised."
Ưu: "Nothing much. Travelling in economy class for long flights is always a miserable experience. I can't afford to fly business and I am compelled to travel due to personal reasons"
Khuyết điểm: "With the new security rules for flights to the US, they took my water bottle at the gate during boarding. I was dehydrated during the whole flight. The small cup of water they give during the flight is not enough for me."
Ưu: "Cup noodles and snacks available throughout the flight."
Khuyết điểm: "Chicken curry ran out by the time I got served. I don’t really eat beef so I chose pasta, but the pasta was not substantial because it was just pasta noodles and sauce- no veges or anything with it. So I ate some cup noodles but that’s also more carbs. So no protein was available for my diet."
Ưu: "Everything. Great staff, punctual departing yimes, good communications. I have taken many airlines and this is the best if not one of the best. Keep up the great work. Only suggestion I would say is showing what types of foods offered as special meals, menu i mean."
Ưu: "Everyone that was part of the Cathay Pacific team was so friendly and helpful. They were very accommodating and quick to assist me outside the typical meal and drink service times. I flew economy and the seats were fairly comfortable. There were plenty of new films to choose from for entertainment as well."
Khuyết điểm: "There was a long delay when boarding the connecting flight to SGN and there weren't any clear updates on the flight status. I didn't mind the wait so much but I wish they had announced the current status more clearly."
Khuyết điểm: "the person in front of me just laid down his seat for almost entire flight which made me to have no rooms people are switching seats without letting flight attendants to know. This is not fair for other customers"
Ưu: "Absolutely nothing"
Khuyết điểm: "That they continuously made mistakes and wasted my time and money. Let alone no sleep and carrying everything to 3 different terminals not completing my trip on any of them. Now I’m spending Valentine’s Day alone in a hotel in Hong Kong instead of meeting my gfs family and sleeping with her the first time in Manila."
Ưu: "CX still has good offerings on flights from their home in Hong Kong to other destinations."
Khuyết điểm: "However, CX for International Regional is, in no way, comparable to their better long-haul routes. That being said, the entire airline has lost its luster like their home country is losing their value with prices going up and value for-the-dollar going down."
Ưu: "Great service from flight attendants."
Ưu: "Great flight. Smooth, on time, good service."
Khuyết điểm: "I wished the attendants offer more water without asking during the long flight. I had to ask several times."
Ưu: "Checkin was a breeze, the flight attendants were great, food was good, seats were comfortable, good selection of movies. What more can you ask for"
Khuyết điểm: "Flight arrived in LA 30 minutes late. Then had to wait another 30 minutes for a gate to open. All in all, the flight arrived 1 hr late which is very inconvenient and annoying. And the crew isn't has friendly. The boarding time in Hong Kong took a very long time"
Ưu: "The overhead compartments are a good size. The staff was friendly. There was decent legroom in front of the seats. The food was more flavorful than most airlines."
Khuyết điểm: "In Hong Kong there was an additional security checkpoint set up at the gate. I had to throw away all liquids I purchased. Usually, once you've cleared customs and security checkpoints you can buy food and liquids within the airport and board the flight. Not sure if this was an airport thing or an airline thing. Either way it was highly inconvenient and annoying"
Ưu: "Excellent crew and nothing to complain apart from the economy seats being a bit stiff."
Ưu: "The tv had decent selection. Crew were nice. Priced good"
Khuyết điểm: "Boarding is chaotic, after standing in line then they call for other rows and my place in line didn't matter it was a free for all rushing to get in line. No water.....they took my water and have high blood pressure so need water and they don't give enough. Food is mediocre"
Ưu: "Short trip"
Khuyết điểm: "No leg room"
Khuyết điểm: "The crew manager shouted to me and my 1 year old boy during the flight as my son cried. They did not offer any help, my family got insulted and cried. The worst flying experience in my life, will never take that again."
Khuyết điểm: "Inform me hours before boarding a flight delay and layover time to connect to second flight extended from 2 to 18 hours. Called customer service for further info and arrangement. Long wait on calls and no definite answer if hotel will be provided. Customer service ny and hk no coordination and bounced me from one party to another. Poor attitude of Cathay at NY JFK Airport counter who showed indifference and claimed too busy to take attention."
Ưu: "Comfortable flight"
Khuyết điểm: "They ran out of the most popular food by the time they served us, and we were half way!"
Ưu: "I liked the time it took to arrive- the pilot was fast."
Khuyết điểm: "Food quality was poor Boarding was late on all four flights The flight was extremely unsanitary - the dirtiest flights I have ever been on and I travel on airplanes at least ten times a year The crew was unfriendly"
Ưu: "Good, entertainment, staff were nice."
Khuyết điểm: "Not much to complain about."
Ưu: "I really appreciated the customer service and the level of quality Cathay provides."
Khuyết điểm: "The vegetarian meals could improve."
Ưu: "Behaviour of flight crew, punctual arrival,food and departure.Great prices. Nice support from ground staff during lengthy queues at Kolkata immigration.Thanks!"
Khuyết điểm: "Nothing much ! Restriction of cabin baggage to 7 kilograms for passengers on very long routes ( Kolkata ,HongKong to Boston and San Juan in my case) and being asked to weigh all cabin baggages and check in a cabin baggage of 9 Kilos."
Ưu: "Extra leg room upgrade, was well worth the cost. Bathrooms were kept clean by the staff on a 15 hour flight."
Khuyết điểm: "Could not get bottled water between meals and ,apparently an USA regulation, could not bring bottled water on the plane for an international flight into the u.s."
Khuyết điểm: "On the way to Newark was terrible because of the food. Both dinner and breakfast half of my row were served last compare to everyone else sitting before us or after us. The rice dishes were gone both times when the food got to me. I can understand if it was just one meal, but it was disappointing that I wasn't able to eat rice during the whole 15 hours of trip. It would also be understandable if the row right before me wasn't served 20 mins prior to us, and the row right after me wasn't served 15 mins before us. I just couldn't understand how it was arranged. Maybe I should've ask for service right before they start serving meal."
Ưu: "When you see a big plane you always wonder how long it will take but Cathay Pacific was very efficient during the boarding and deplaning. It was a very long flight and they kept everybody happy with a smile. Extremely accommodating."
Ưu: "The service was outstanding, the food actually tasted good, and not "good for airline food," just good. The seats were comfortable; lots of entertainment options and boarding was run super efficiently. I'd fly this airline anytime."
Khuyết điểm: "Having announcements in the lounge or a better choice of beverages on board would be great....also surprised there were zero reading materials available in business class"
Khuyết điểm: "Onboarding time"
Ưu: "They boarded the plane early, which meant we arrived at our destination early."
Khuyết điểm: "All we got was a bottle of water."
Ưu: "The flight was short but comfortable. The flight also included lunch service that was also good. Overall, good value for money."
Ưu: "plane was new and captain was professional"
Khuyết điểm: "plane was badly late and the boarding process was poorly coordinated"
Ưu: "The entire flight was pleasurable. The crew was outstanding."
Khuyết điểm: "Apparently the records showed that credit card used did not match with the actual card used. I used my Kayak account to book 7 tickets. My friend used his credit card to pay for all 7 tickets. The records showed that my wife’s credit card was used when in fact my friend’s card was charged."
Khuyết điểm: "Was denied entrance fir my wife to the lounge even having two passes both in my name. Was given one in Da Nang however lounge not open at 4:30 AM. My wife was traveling economy I was in business. Nasty reception at the Vietnam Air lounge in Hanoi. The other lounge great not affiliated with Vietnam."
Ưu: "The crew were great."
Khuyết điểm: "Not much entertainment available."
Khuyết điểm: "Delayed departure. They were slow to board flight.departed almost an hour late. There didn’t seem to be a reason for delay other than poor organization and management."
Ưu: "Standard process"
Khuyết điểm: "Informed gate personnel of a physical disability within our party. Instead of allowing us to board with another party utilizing the wheelchair service, they conveniently suggested that a line was also forming right before boarding the plane."
Ưu: "The food which we didn't expect. The friendly crew. Ease from checking in to flight."
Khuyết điểm: "Nothing"
Ưu: "This was a codeshare flight operated by China Airlines. I sat in 69A and had plenty of leg room. The entertainment options were excellent to include the flight map. The map is probably the best one I have come across. The cabin crew provided excellent service and were attentive."
Khuyết điểm: "The boarding procedure was confusing. Economy was divided between Zones 1 and 2. However, the boarding pass was not clear which zone it was assigned."
Khuyết điểm: "Nil"
Ưu: "Onboarding went well and bagage was out fast in Nha Prang"
Khuyết điểm: "Seats at Vietnam Airlines are hard and old. Do not sit well so would not take a long flight with them despite that the crew is very professional."
Ưu: "Early departure and arrival. Amazing"
Ưu: "Short flight"
Khuyết điểm: "The airport is about 40 km away from Nha Trang"
Khuyết điểm: "It was super hot before and after the flight took off. Felt like tha AC of the airplane was broken. Other passengers and I had to use magazines, safety info leaflet to fan off the heat."
Ưu: "On time Very polite staff"
Ưu: "Flight was generally ok."
Khuyết điểm: "No power or USB ports."
Ưu: "We really enjoy the additional room in Premium Economy. The boarding process and checki in was terrific."
Khuyết điểm: "Whilst the crew were pleasant today"
Ưu: "Seats in economy was exceprionally wide. For short flight they actually served a meal. Flight attendants were friendly and coutrous."
Khuyết điểm: "Seats didn’t have monitors. Instaed had “old fashioned” overhead monitor. Wasn’t that portant since flight was only 1.5hurs long."
Ưu: "The plane is comfortable, staff on board are very polite and helpful."
Khuyết điểm: "Boarding is not good, the special assistance counter was just checking in random people and my elderly mother wasn't given assistance until lining up at the departure gate. When finally given priority because she couldn't keep standing in line someone told her to go through but when we did another staff person argued with us and then argued with the other staff who let us through. Very inconsistent experiences and no help for elderly, only babies. Food is not good either, vegetarian meal is not filling just a few vegetables and second main option I was told was noodles but when opened it was western spaghetti with a clump of meat I had to pull apart."
Ưu: "All good"
Khuyết điểm: "Nothing"
Khuyết điểm: "Not fare"
Ưu: "They didn't try to charge me for checking in 1 piece of luggage.....unlike Air Asia.....will definitely use again"
Ưu: "On time Courteous Staff"
Khuyết điểm: "No in flight entertainment"
Ưu: "The schedule on time"
Khuyết điểm: "Change without prior notice"
Ưu: "Well worth the price"
Khuyết điểm: "All good"
Ưu: "Lined up, crew took our tickets, we loaded on the bus to bring us to the plane, but the bus just stayed there for 10-15 mins. Then they told us all to get off the bus and go back into the terminal and wait. No explanation or apologies. Waited another 30 mins then everyone lined up again. They never explained what the issue was - it was a bit unsettling. Like, was it a meintamice issue? Should we be worried for our safety? Or was the aircraft simply late/delayed? Upon taxiing and take off the pilot finally said they were delayed from a previous flight and the plane needed to be “checked.” Would’ve like to know that an hour earlier when we first got kicked off the bus."
Ưu: "Overall a good airline. Full meal served even on a short hour and half flight."
Khuyết điểm: "The air con wasn't on until we were in the air"
Ưu: "evrry thing"
Khuyết điểm: "none"
Ưu: "Friendly staff, good enough seats. Cabin temperature was fine. Easy boarding and exiting."
Khuyết điểm: "Bus gate when we arrived in HK. Was delayed but not their fault (typhoon in HK). Everything else was fine."
Ưu: "On time, lunch served, no problems."
Khuyết điểm: "No entertainment, but a very short flight, one hour, who cares?"
Ưu: "Bottled water and ample leg room pretty much sums up this short flight from Phu Quoc to SGN."
Khuyết điểm: "Crew at check-in counter was not friendly or helpful. Even though our pregnancy was documented a week earlier by Vietnam Airlines, she made us go through the same process, though we showed her we had the same form already in our possession."
Ưu: "Everything was good honestly"
Khuyết điểm: "They charged for overweight luggage; Vietnam was the only country to do this."
Khuyết điểm: "The flight was 3 hours late leaving Luang Prabang. When we finally boarded and arrived in Siem Reap, we found out they had left everyone's luggage in Luang Prabang, and it wouldn't arrive in Siem Reap until 24 hours later. Horrible! Worst part, we were told by the airline's team in Siem Reap that this is a common occurrence on that flight! Will never fly Vietnam Airlines again."
Ưu: "The Boeing 787 9"
Khuyết điểm: "The food"
Ưu: "The flight had many open seats, the crew helped to board passengers efficiently, the food was plentiful and they even offered wine on a 3 hour flight. It was delightful."
Khuyết điểm: "There weren't individual entertainment systems."
Ưu: "it was a short trip"
Khuyết điểm: "plane was old and had an unpleasant odor"
Khuyết điểm: "Our flight was scheduled to depart at 7:15 pm. We decided to grab a quick bite to eat before boarding. Our boarding pass indicated that boarding would begin at 6:45. They called "final boarding" at 6:35, just as we were wrapping up. I believe we were the last to board at about 6:35 or 6:40. Once we were on board the plane pulled away and departed a full half-hour before schedule. The early departure was welcome, but unexpected and made us feel more rushed than necessary without prior notice."
Ưu: "Airline was able to move us to an earlier flight after we arrived early! Thank you so much Vietnan Airlines!"
Ưu: "No comment"
Khuyết điểm: "No comment"
Ưu: "Managed to take off close to scheduled time despite inclement weather. Offered disposable raincoats for passengers for transfer from tarmac bus to plane. Staff are always polite and courteous."
Khuyết điểm: "Ran out of chicken and only had fish. Not a fan of fish. Was offered "chicken or fish" but when I selected chicken there was none!!! Not a fan of the bus transfer."
Ưu: "No IFE without warning. 16 hrs. of nothing. very uncomfortable seats. Flight admits HKA going under and can not pay bills, customers suffer."
Khuyết điểm: "No IFE without warning. 16 hrs. of nothing. very uncomfortable seats. Flight admits HKA going under and can not pay bills, customers suffer."
Khuyết điểm: "A crew member gave my boyfriends seat to someone else without asking us."
Khuyết điểm: "Tight seats, very hot on entry"
Ưu: "Great customer service, checking in went fairly quickly."
Khuyết điểm: "Like other airlines, seats are too close together.. Choice of movies was limited."
Khuyết điểm: "More water cooler temperatures and more information about 45 minute delay on tarmac. And let people pee if you are just sitting."
Ưu: "Boarding was disorganized, the seating was cramped (I'm 6'2"), the lunch was mediocre, and the guy sitting next to me smelled funny. We took off on time and we landed on time. In other words it was a five-star experience, as good as it gets in modern-day air travel!"
Khuyết điểm: "Will never fly Hong Kong airlines again. Lost all luggage. 2nd day at Intercontinential hotel without clothes!!!!! This is unacceptable. What compensation for this horrible inconvenience? Please call me at +1-541-980-6101 and let me know. This was my daughter's birthday present, Hong Kong destroyed"
Ưu: "Crew was good the setting was uncomfortable."
Ưu: "crew very good as they accommodated every request quickly"
Khuyết điểm: "food"
Ưu: "Price is great"
Khuyết điểm: "Short staff make hard too ask any service,even cup of coffee.where is service call button?"
Ưu: "upgraded to business class. the seat was super comfortable. the food is excellent... for on flight. stewardesses were very friendly and helpful."
Khuyết điểm: "more upgrade for loyal travelers."
Ưu: "all good"
Khuyết điểm: "change up the movie selection... same as i had a few months ago"
Ưu: "Seat is spacious."
Khuyết điểm: "Had a very difficult time check-in online because HK Airline website didn’t work."
Khuyết điểm: "The food was not too great and the drink was warm. The seats were good and I enjoyed the comfort the attendants gave us."
Ưu: "Pretty typical domestic flight, nothing spectacular"
Khuyết điểm: "Nothing noteworthy to complain about."
Ưu: "the crew members from LA to HK were the worst i ever met, very lazy to move when you requesting something to drink or eat, the food were terrible also, the crew members and food were great between Taiwean and HK"
Khuyết điểm: "seemed like their short haul crew were much better than long haul crew"
Ưu: "Departure and arrival time are good"
Khuyết điểm: "Adding a leg rest would be better"
Ưu: "Vegetarian food is good"
Khuyết điểm: "Boarding bad. Plane delay and crew did not get right gate change+ boarding time change information and yo-yoing the passengers!"
Ưu: "The plane was clean and the staff were very friendly! We were even a little bit early."
Ưu: "Crew were friendly and helpful"
Khuyết điểm: "The bun-with-meat was terrible."
Ưu: "You have earned a customer for life. The crew was fantastic, the plane was very new, and the entire process was easy. The fare was super cheap and a great value. Keep up the great work!"
Ưu: "It was fine"
Khuyết điểm: "The plane wasn't as new as the one on the way over and it would've been nice to have a bigger selection of movies. Also, they ran out of one of the meal options twice and the second vegetarian meal wasn't that great."
Khuyết điểm: "Inexperienced (or incompetent) behind the counter in checking people in and unaccommodating towards guest. Spent an hr and a half checking in 4 people, had asked me what I wanted to do for a name discrempancy (Will vs William) on my travel docs (fix it! I'm going to fly today!), and no wheel chair assistance after already requesting for it a week before."
Ưu: "Not too many people"
Khuyết điểm: "The plane is very old. I thought it would be a new plane. I did not eat the food because the flight is short and the leg room on this plane is too close. Not like airbus 350"
Ưu: "HK to Bangkok (same airline) was really different: enough room, good entertainment system, but still good crew. (Food was just a snack. But bags didn't make the exchange in time."
Ưu: "Check-in process was smooth. Boarding process was effortless. Price is very competitive."
Khuyết điểm: "Ordered special meal (Low-salt meal) the food was mediocre for both to and from LAX-HKG. Lavatory conditions needed improvement ( floor of lavatory was wet most of the time during both journeys, some lavatories were closed without apparent reasons)."
Ưu: "Friendly staff"
Khuyết điểm: "No food or drinks for sale in flight"
Khuyết điểm: "The A330 used on the HKG-NRT route was a bit old and out dated."
Ưu: "When you step on the plane the plane is clean all brochures behind seats where in order and neat"
Khuyết điểm: "Nothing I didn't like about that"
Ưu: "The flight attendants were very nice and professional. Even though the flight was delayed the attendants at the gate do a very nice job."
Ưu: "Comfortable, nice. Employees warm"
Khuyết điểm: "They lost my luggage and the flight was delayed. Too many stuardesses on the plane."
Ưu: "Food was plenty...but no coffee."
Khuyết điểm: "It was delayed for over an hour!"
Ưu: "The chocolate & Orange dessert was very good."
Khuyết điểm: "Crying babies but hey it’s life."
Ưu: "On time take off and landed earlier than scheduled"
Khuyết điểm: "Poor ventilation"
Ưu: "Good value for the price paid. Entertainment selection was extensive. I was happy that my luggage was not lost in the transfer between airlines/planes during my long layover."
Khuyết điểm: "Flight attendants could have come around more often. They served a mid-flight snack/meal but never came around to collect the trash."
Khuyết điểm: "Hong Kong airlines changed our flight time and wouldn’t let us board our flight. They said we were 10 minutes past the gate closure."
Ưu: "Great crew!"
Khuyết điểm: "Airplane food....again, simple is better"
Khuyết điểm: "long line at transfer desk, only two people attending considering that people are trying to catch connecting flights that will leave in one hour to 2 hours."
Ưu: "Comfortable seats. Departed on time and arrived on time."
Khuyết điểm: "Staff was efficient, but not really friendly. The use of iPads to watch movies was a bit odd but at least they had something. No in flight map."
Ưu: "The staff at every level are wonderful. check in, lounge staff, gate and flight crew."
Khuyết điểm: "Flight was delayed 45 minutes but really not the airlines fault. Upon arrive in Shanghai we taxied for 30 minutes to get to a gate. Seemed to go in circles."
Ưu: "Friendly staff, clean cabin, pleasant food, free entertainment."
Khuyết điểm: "After passing through airport security I purchased a large bottle of water for my 12 1/2 hour nonstop flight. When I reached my gate to board my flight I was told by a Hong Kong Airline employee that I could not bring water, WATER, on board the plane."
Khuyết điểm: "The aircraft Hong Kong Airlies uses on this route is a joke. The business class is worse than economy class on other flights. Everything is dated, there is not much left of seat upholstering after 20 years without any updates and the headrest sits at a hight where my shoulder is - with no chance of adjusting it. I left the 5 hour flight with backpain and the resolution to NEVER AGAIN fly with Hong Kong Airlines."
Ưu: "The food was really good, the planes were clean, the flight staff were professional and friendly. The flight went smoothly."
Ưu: "Good size seats, treated well."
Khuyết điểm: "We were given the wrong information as for as needing a Visa for China..... Out of a lot of money....."
Ưu: "They got me to my destination. I had an aisle seat which was nice. There is a screen in each seat with a mediocre film selection."
Khuyết điểm: "Boarding took an hour - they boarded first class and economy at the same time. Woke me up an hour and a half before we landed."
Ưu: "Got to Narita airport very late for my flight to Hong Kong. Staff rushed to get me checked in. Barely made it with a few minutes to spare. But staff really put out a great effort to get me on my flight!"
Khuyết điểm: "Nothing really, service and flight was no different from what you would expect from a well-run budget airlines (an oxymoron?). Just a comment: check-in at Narita airport was not in the main concourse where the other major airlines were located, but in a small section just outside the main concourse."
Ưu: "Clean and new and comfortable. Great staff and service. No rudeness Fromm flight attendants like US and Canadian airlines"
Ưu: "The staff were fast, friendly, and helpful. They all spoke good enough English to communicate properly at all times. Drinks and food came in a timely manner. The fight felt like it ended as soon as it started. Possibly the fastest disembarkment I've ever had."
Khuyết điểm: "On the first flight, the plane was equipped with newer technology, including a touch screen entertainment set. But, the flight announcements came over headsets at full blast volume. The return flight was using older equipment, no touch screens involved, but the announcements were not loud over headsets (thankfully)."
Ưu: "The "Forward seats" are advertised on airline documents for $20 on regional flight. MNL-SGN is definitely a regional flight, but they charged me $50 for the one seat choice. The comfort is definitely much better. I had guessed it was worth the 20 dollars, but 50 seems a rip-off."
Ưu: "Good crew"
Khuyết điểm: "Food was terrible ride was bumpy and no entertainment was provided"
Khuyết điểm: "food, comfort"
Ưu: "Business class was good but sears small"
Khuyết điểm: "Flight to BKK better seats"
Ưu: "Was very much on time, quick flight and boarding."
Khuyết điểm: "Entertainment"
Ưu: "Crew was friendly."
Khuyết điểm: "Boarding could have been more efficient."
Ưu: "crew is very cooperative and professionals"
Khuyết điểm: "no other comment"
Ưu: "Knowing that we might have a tight connection (prior to the plan being delayed another hour and missing our flight) the check in desk moved our seats to the front to give us optimal time to make our tight connection."
Khuyết điểm: "Our first flight was delayed by 2.5 hours which caused us to miss our connection. Once arriving in Manila we were given the next flight to make it to our destination. While I appreciated this, the first location was not able to do anything for us and left us with some uncertainty."
Ưu: "Almost 4 hours. Reason 'traffic." Lame"
Ưu: "Well organize & very courteous.."
Khuyết điểm: "So far no complaint"
Khuyết điểm: "None"
Ưu: "Clean comfortable plane. Decent leg room. Attentive staff"
Khuyết điểm: "Manila airport needs upgrades"
Ưu: "Friendly crew. Smooth flight."
Khuyết điểm: "Veeery narrow cheap lined seats."
Ưu: "The flights themselves were good and the crew members were attentive to requests."
Khuyết điểm: "The worst part was my departure flight was delayed a full 24 hours due to the airline combining two flights to ensure max capacity on board. No concessions were given and unfortunately I lost out on a whole day of my vacation, so beware if you book on Phillipine Airlines, you may not receive the flight dates which were originally booked."
Ưu: "Smooth flight"
Khuyết điểm: "Boarding was disorganized. No priority boarding for business class passengers. Same thing happened on disembarkation in Manila. Crew didnt control the traffic flow going out from a single exit door."
Ưu: "Though we are 50 mins late in departure we were given announcement early"
Khuyết điểm: "The food we had ( fish and rice) for the flight was enough in quntity but lack a good taste."
Ưu: "The seats are not that comfortable and the flight delay was very had. Food just ok."
Khuyết điểm: "Delay, food, chair"
Ưu: "Great food and free wine. American carriers should learn about service from Phillipines Airlines!"
Khuyết điểm: "Better entertainment options would be nice, but I needed a nap anyway."
Ưu: "On time departure"
Khuyết điểm: "Food"
Ưu: "Cabin temperature was good. Staff were excellent!"
Khuyết điểm: "Landing was rough. Flight delayed for 20mins!"
Ưu: "I liked being able to have seat selection, one checked baggage and a snack, even if it was simple"
Khuyết điểm: "Having to wait in the tarmac for 45 minutes.. I would ha e rather wait at the terminal where there is WiFi and more space.."
Ưu: "The service"
Khuyết điểm: "Nothing"
Khuyết điểm: "I late only 2 min but can not fight with them"
Ưu: "Service from the crew was excellent"
Khuyết điểm: "I’m over 6 feet tall and the seating was cramped for someone my size. Full service international flights should have in flight entertainment systems."
Ưu: "Price.... $138 USD from HK to Manila at the last minute is fantastic. Also, very helpful ticket counter moved my flight to an earlier one than originally booked, at no extra charge."
Khuyết điểm: "No inflight entertainment. Very little leg space"
Ưu: "nothing to really like. the crew and staff were very friendly"
Khuyết điểm: "kind of hard to believe my other flight through PAL was the best I've taken. This must have been an older plane or something. No entertainment minimal leg room. Must have just been luck of the draw"
Ưu: "‘‘Twas great experience , FAs are always with good smiles while serving . Thanks."
Ưu: "The service for my flight was excellent. I really had nothing that bothered me at all that was under the control of the flight crew. This was my first time on Philippines airline, but I would do it again."
Khuyết điểm: "Nothing"
Ưu: "The flight was on time"
Khuyết điểm: "Seats are very tight and the only bathrooms were completely at the end of the aircraft."
Ưu: "The attendants were very friendly and helpful and the flight was on time."
Khuyết điểm: "I had to use my own device to access entertainment and pay for it. I couldn't check in online."
Ưu: "The prompt boarding and courteous staff."
Khuyết điểm: "Nothing!"
Khuyết điểm: "First flight delayed, which caused us to miss connecting flight. Second rescheduled flight was delayed, extending travel time by over 8 hours. Never again."
Ưu: "Food was ok"
Khuyết điểm: "All of my PA flights were late for this trip and boarding was scattered like they didn't know what they were doing. This one was 45 mins late and we nearly missed our connection. Will not fly with them again"
Khuyết điểm: "stopover twice from manila, so it is a 3-stop flight. terrible food. lousy airport, super high charge on changing dates. terrible experience with this philippines airlines."
Ưu: "Nice and kind crew"
Khuyết điểm: "small seats okay food on mobile WiFi entertainment"
Ưu: "Not so crowded!"
Khuyết điểm: "Not reclining seat."
Ưu: "crew was very helpful"
Khuyết điểm: "food"
Ưu: "Peppy happy music although it should be played a little softer. Good lunch - right portioning. Coffee could be better though."
Khuyết điểm: "seats not very comfortable & food... how about a hamburger or sandwich or salad- food was too heavy."
Ưu: "Very interesting experience at Manila airport. Their transfer system needs refining and modernising. It was a very difficult and harf to understand process"
Ưu: "i would like to suggest that if there be any chance that vegetarian meals for vegetarians can also be served during international flights. Thank you so much! So far so goog! Keep up!"
Khuyết điểm: "The food was disgusting The flight was delayed by 4 1/2 hours however there was no information given the ought the delay"
Ưu: "The seats were larger than most international coach flights with enough leg room that when the person in front of me reclined, my knees were left untouched. They also had very well organized transfers at both of my layover locations, alleviating stress in 1-2 hour international transfers. Cabin crew was more than friendly and helpful."
Khuyết điểm: "The meals could have been better and they frequently ran out of options. Meal portions were smaller than I've seen on previous flights and I was left wishing I'd brought more snacks."
Ưu: "The food was decent compared to all other PAL flights I have taken. The aircraft was also decent and no safety pins to hold seat pockets in place. Clean. The boarding scheme finally works when passengers are shown visuals and actually rejected when their rows are not yet called. Hopefully this service will only improve for the better and hope that flights to the US have also now improved as I have been avoiding PAL like a plague ever since the 2000s if I can as the food and service and the plane were mediocre at best. Maybe this time it is actually worth trying again. We'll see."
Khuyết điểm: "The delay caused by cargo being loaded late is not acceptable especially when you have a tight schedule for transitting in SGN for another flight. PAL should strive to stick to the time and avoid these delays by planning ahead..."
Ưu: "Crews are nice"
Khuyết điểm: "Flight was more than 1 hour delayed , luggage took 1 hour to arrive."
Ưu: "that the flight purser announced that on board phone service is allowed BUT THAT INTERNATIONAL ROAMING CHARGES may apply ON A DOMESTIC FLIGHT ha ha. (I put it in what I like on the flight as that was just pure silly)"
Khuyết điểm: "Seriously, was that food and coffee you served? My car radiator needs a new coolant. Would that brew concoction of yours work? In the Manila airport, in the dedicated PAL only terminal, the gate assignment wasn't even shown. In my view, a friendly smile does not replace good service."
Ưu: "The pilot communicated well with passengers when the landing had to be aborted due to another plane still on the runway. He circled around and landed and passengers cheered."
Khuyết điểm: "The checkin staff were extremely slow. We arrived fully two hours ahead of time and barely made it to our gate in time to board the plane."
Ưu: "everyting was comfortable. the stewards were very friendly."
Khuyết điểm: "we had no real complaints we would fly again using philippine airlines"
Flight cancelled without notidication, had to book an emergency replacement flight at the counter
Khuyết điểm: "We should have been allowed to sit near our family (wives). There was empty row but they wanted to charge us to move up. Ridiculous!!"
Ưu: "Check in staff was friendly and helpful"
Khuyết điểm: "Refused to serve me food when I woke up."
Ưu: "Absolutely nothing"
Khuyết điểm: "The flight took forever to land. Pilot said prepare for descent and we stayed in the air for another forty minutes. The air smelled awful. One of the worst flights I’ve ever taken."
Ưu: "I was able to purchase extended seat room for a reasonable price."
Khuyết điểm: "No free drinks or entertainment or anything to help pass the flight time."
Khuyết điểm: "Staff at check-in counter were not helpful. They were there and they weren't. We were there at the front while two of the counters were ready but didn't call us up. They were chatting with each other instead. We I asked them are they ready to work, she ask me where was I heading. What is the difference?"
Ưu: "Comfortable seat in emergency exit row!!"
Ưu: "HK Express compensated for delay"
Khuyết điểm: "Punctuality"
Khuyết điểm: "Fight was delayed 2 hours"
Khuyết điểm: "Terrible attitude from the staff"
Khuyết điểm: "Sat on runway 2 hours and then bags delayed 1 hour"
Khuyết điểm: "They didn’t offer any thing to drink, complimentary"
Ưu: "Price was good and HK to Tokyo times were good"
Khuyết điểm: "No entertainment on 5 hour flight"
Ưu: "Nothing in particular."
Khuyết điểm: "They don't tell you that 1) you aend up paying more than other airlines charge by the time you add various 'extras'; and 2) you have to go through immigration because they are in another terminal. This means two hours of work, plus I missed my flight because I didn't have 3 hrs. They said my fault."
Ưu: "Good price to go HK to Tokyo"
Khuyết điểm: "Flight attendant woke up a baby to tell passenger something and then baby cried for next hour No water unless you pay for it"
Ưu: "The crew was very nice, seats comfortable and the airline seemed well run for a discount carrier."
Ưu: "Easy flight, nice crew"
Khuyết điểm: "Budget airline. Have to buy drinks. Space between seats is tight. Spend the money for the seat with more leg room if you are average height or taller"
Khuyết điểm: "IS THIS A WAY TO RUN AN AIRLINE? WHAT A BLANKING JOKE! People should notify Ralph Nader & PUT in a LAW or a LEGAL INSTRUMENT that MANDATES compensation to “We the People”, the consumers, the citizens, the customers, man. IF a flight leaves 1-15 minutes late = okay BUT IF a flight leaves > than"
Ưu: "The web specials for prices"
Khuyết điểm: "At least provide water to guests."
Khuyết điểm: "Service from the crew could have been better. This crew was not hospitable and we had to ask multiple times for our requests."
Ưu: "I wasn’t able to get the flight and the booking agent never amended this despite 2 weeks of emails and phone calls"
Khuyết điểm: "Lastminute.com could have answered my emails"
Ưu: "Low budget and efficient"
Ưu: "Service was fine. Charged 50 usd for 21kg checked baggage. Food and beverage was not complimentary during flight."
Khuyết điểm: "Fine experience. Stuck next to obese traveler that forced me to lean into the aisle. My bad luck, not the airlines fault."
Ưu: "I just want a seat in a high season!!!!!!!!!!"
Khuyết điểm: "Made me do a ticket change because I used the first initial and not the full name for my middle name. Been flying 30 years and this is the first time I have had a problem. Won't take these bargain airlines again. It was my first time taking one. Same with my 6 year old's ticket as well."
Khuyết điểm: "Nothiing"
Ưu: "Price was good."
Khuyết điểm: "Never boarded the plane! I was not notified that luggage check-in closed 1 prior to departure; who knew it would take luggage more than an hour to reach the plane... I checked-in already and was only a couple minutes past the cut-off; they wouldn’t check my luggage in. Instead of offering some solutions or let me pay extra for checking at the gate, I was told my flight was closed, I would have to re-book at full price. I was there before the posted boarding time with time to spare. To top it off, I received a phone call from them asking if I was on board the plane.. online chat with customer service, not helpful either, thenperson I was chatting with just ended the chat after telling me 1 minute past they went check in."
Khuyết điểm: "Although it was one e-ticket, I was surprised that HK express could not forward my luggage to my final destination. This almost caused me to miss my connection and caused me to pay twice for my extra luggage (which accumulated to a significant amount)"
Ưu: "Easy boarding, and slept the flight."
Khuyết điểm: "It was the hidden prices after booking that ticked me off. Charged for seat after paying airfare, charged for any checked baggage, no in flight service without charge, and you arrive so late to HK you have to Bus or Taxi in. Not worth it."
Ưu: "It was a short flight."
Khuyết điểm: "Tried to save by booking a different carrier. When it can time to check in... I was charged for my seat, charged for a carry-on weighing more than 7kg and forced to check, chose not to pay for a meal, pay for a drink... so many hidden fees. Ended up not saving at all. No savings, no miles, no perks. Will always use an aliance (UA, Asiana, etc) or SkyTeam (Delta, Korean Air) from now on. I at least get my money’s worth."
Ưu: "I love when they have great deals on airfare. The late night flight works well for me."
Khuyết điểm: "Wish the air cooler was stronger and that water was served during the trip."
Ưu: "Not much"
Khuyết điểm: "Crew, plane, food wasn’t complementary and if you want to buy it you will be very disappointed."
Ưu: "Price is good"
Khuyết điểm: "No entertainment, no water"
Ưu: "I'm glad it was only a three hour flight"
Khuyết điểm: "I connected from a Cathay Dragon flight onto an HK Express flight to Jeju. At the transfer desk, the ground agent told me I would have to leave and reenter the restricted area despite having no checked luggage. Knowing it can't be right, I checked in on my phone and went through the normal transfer process in HKIA. It was a 0215 flight from the midfield concourse. The last automated passenger carrier left at 0100. After which, passengers would have to rely on sporadic bus services. The captain announced 'cabin crew, prepare for landing' 45 minutes before landing. That woke everyone up and it was not ideal. All the flights I have been on announced landing when the plane was at base leg."
Ưu: "Cheap service out of Hong Kong"
Khuyết điểm: "Lack of seat pitch"
Khuyết điểm: "Due to their mistkes with connections and communication I never made it on my flight therefor the specific indicators way be inaccurate but I would say an overall terrible experience."
Ưu: "The airport had an emergency shut down and we didn’t get notification about it. When we showed up in airport, the only accommodation was 250 Thai bhat Burger King vouchers that it’s not even enough to buy a drink after getting a burger."
Ưu: "On time departure and arrival, had priority boarding and check-in, you get what you pay for."
Ưu: "Great job"
Khuyết điểm: "Small seats"
Ưu: "Professional staff"
Khuyết điểm: "n/a"
Khuyết điểm: "I did not like that there was no food or snacks given for the flight. Also did not like I had to pay for a drink of water."
Ưu: "Quick flight between HK & DaNang on time both directions. Convenient flight schedule. Smooth flight. Crew was friendly."
Khuyết điểm: "Had to purchase food, beverages but wasn’t really necessary due to short duration of flight"
Khuyết điểm: "got sick from food"
Khuyết điểm: "Could not contact service team even Hong Kong office. They just sent email to let us know the delay, but nothing at all"
Khuyết điểm: "The light was delayed and we arrived in Chiang Mai at 11pm. We got penalty of late rental car pick up. And our hotel is a yoga resort so it a far in the mountain. We arrived at the resort at 2am and we had to wake everybody up and the driving was dangerous without street lights."
Ưu: "Cheap but on time"
Khuyết điểm: "Too much promotion message"
Ưu: "We landed safely and the crew were polite"
Khuyết điểm: "Late on the way to Da Nang and very late on the way back (flight back to HK was a Hong Kong Express plane). Budget airlines are just not worth it at HKIA - your flights lands and takes off so far from the terminal, you are transferred by bus! No in flight entertainment- although not an issue on such a short flight."