The crew spoke Chinese to every Asian person. I even did not understand anything. So rude. If they don't know passengers’s nationality, they have to speak a common language in English. They lost my luggage. I didn't have it now. I don't know where is my luggage. They lost it. So terrible airline. I will never use it again.
Khuyết điểm: "Customer service"
Khuyết điểm: "Food and movie selection"
Ưu: "Crew and seat."
Khuyết điểm: "Larger seat."
Ưu: "Plane was new and comfy."
Khuyết điểm: "Prefer hot food."
Ưu: "Nice wide comfrotable seats. The crew and staff were friendly and efficient."
Khuyết điểm: "The food was just average. The overweight lady by me was all over my space. I wish airlines would tell passengers to consider thier neighbors and ask then to respect pooples space."
Ưu: "Everything normal except food"
Khuyết điểm: "Food"
Ưu: "Proactive, Organized staff."
Ưu: "The plane wasn't full and we could spread out. Food was fine."
Ưu: "They have a good number of movie and music selections. I got plenty of rest throughout the flight and barely felt the travel time. The seats were comfortable."
Ưu: "1.Almost missed the flight because I was not aware of down stair boarding location ( down stair ) there was not sigh to derict you to down stair until I heard someone walking by with The sighing and calling . 2. Too cold. Thank you ! All over all experience was excellent! Sincerely, Su"
Ưu: "Another passenger took my back pack so I had to wait until the person turned it in. However, the EVA people were very helpful in getting my bag to me."
Khuyết điểm: "There could be more movies and more American music in the entertainment package. The flight was overbooked by 5 passengers, so I could not get a boarding pass on the first part of my trip, from Bangkok to Taipei. Fortunately they had a boarding pass waiting for me when I got to Taipei."
Ưu: "good as expected"
Khuyết điểm: "everything good"
Ưu: "Good Service and Very Polite"
Khuyết điểm: "There was nothing we didn’t like."
Ưu: "Short connection wait time from my New York to Taipei leg."
Khuyết điểm: "No hot food served."
Ưu: "With limited time service very efficient and pleasant. Can’t ask for much more."
Ưu: "Well apointed aircraft, good food, individual games and movies made for a seemingly short flight."
Khuyết điểm: "Both travellers are 6 feet. A litle morleg room would be nice. But there was more than any US domestic flight."
Ưu: "Exit row seats"
Khuyết điểm: "Food was okay. Service especially drinks were sparse"
Ưu: "The 777 premium economy seats are quite good"
Khuyết điểm: "Food was awful and service so-so. Rushed and unfriendly"
Khuyết điểm: "Flight is delay，take a long line for transfer, it makes me dizzy，got bad mood"
Ưu: "Anytime I have flown with a star alliance airline, I've been more than satisfied with the flight, the cost, the crew and the service. All star alliance member airlines are an excellent choice. Truly EVA is one of the "Stars" in Asia and it shows."
Khuyết điểm: "Nothing I didn't like"
Khuyết điểm: "If flight attendant is sick, she shouldn’t work."
Ưu: "The flight attendants are very attentive and polite. The journey was smooth. Overall great experience!"
Ưu: "Almost same as SF to Taipei"
Khuyết điểm: "Without asking about drinks and just passed me"
Ưu: "Staff incredibly friendly. The movie selection was pretty good! Seat comfort was good for a long (14-hour flight)."
Khuyết điểm: "More water, please! These long flights severely dehydrate passengers, if you could fill the water cups up more or bring them around with more frequency it would help with comfort."
Ưu: "Flight attendants were very attentive and came around often with snacks and refreshments."
Khuyết điểm: "Entertainment was a little lacking."
Ưu: "Loading and unloading was quick and easy. There was sufficient room for our overhead luggages."
Khuyết điểm: "There was no entertainment available. The cheeseburger was very low quality."
Ưu: "Nice crew, comfortable ,no delate"
Khuyết điểm: "We did not like all the meals in all the flights"
Ưu: "Has snack and drink"
Khuyết điểm: "No music"
Khuyết điểm: "the wheel chair servers we're not enough. One person handle ed three wheel chairs. I was the last person boarding."
Khuyết điểm: "delayed flight terrible asian food no Usb charger"
Ưu: "Very plain connecting segment of the flights. Food were not tasty. Service was OK but not great"
Khuyết điểm: "See above."
Ưu: "Enough food and flight attendants are very courteous. Offer water and snacks periodically. Washrooms are kept clean. Entertainment has a couple of new movies, but otherwise lots of repeats."
Khuyết điểm: "For the overnight flight, they crank the AC up, like way up, which is good and helps you sleep IF you have a good blanket. The blanket provided is kind of short (unless you're short) so bring your own. I brought my own microfiber which fits in my back pack and I can pull it out. It covers a lot more area and so I was super comfortable."
Ưu: "Been 10 years since traveling, usually I would fly United Airlines no more. Eva Air is outstanding!"
Ưu: "The fact the staff try so hard to comfort passengers"
Khuyết điểm: "Cant fond any wrong doing"
Ưu: "Seats are comfortable and the crew was friendly."
Khuyết điểm: "No meal choice."
Ưu: "customer service was superb. very polite staff. amenities made one feel comfortable during the entire flight. food and entertainment was great"
Khuyết điểm: "would provide wider movie selection"
Ưu: "Just ok nothing special."
Khuyết điểm: "Uncomfortable Seats, Food not good."
Ưu: "Plentiful snacks, clean facilities"
Khuyết điểm: "Nothing"
Ưu: "Beautiful stewardesses, newer aircraft- roomy & amazing personal TVs w/ awesome movie selection."
Ưu: "16 hour flight to Taipei in Business Class. Seats, service, cabin, amenity kit and bathroom were all better than Cathay and other similar airlines. Plane itself was great. Love the 777-300."
Khuyết điểm: "Nothing. Was great."
Ưu: "Oriental vegetarian meal was thoughtfully organized and tastes well."
Khuyết điểm: "We ordered the vegetarian meal. And the quality of the meal was terrible. There was a hair in my food as well. I fell sick during the 2nd leg of the flight after eating this food."
Ưu: "The food and drink service was great and at no extra cost"
Khuyết điểm: "See comment above as I entered it in the wrong section."
Ưu: "On time. Efficient. Clean."
Khuyết điểm: "No entertainment options-just some generic film. Couldn't even hear the film over the noise."
Ưu: "In flight food was delicious and crew was very friendly"
Ưu: "Food was provided on a short flight. It was an unexpected surprise."
Aircraft started from Dubai was dirty which became more dirtier afterwards. Bangkok cleaning staff was just fixing optics and wrappers and left over food was between window and window seat narrow gaps.
Meal portion used to be bigger.
Khuyết điểm: "Great flight back to the UK, flight crew were very pleasant and attentive."
Ưu: "Great business class"
Ưu: "comfortable seats. Flight duration was good. Layover was little longer. Overall good experience"
Khuyết điểm: "Broke my luggage"
Ưu: "Amazing seats and crew"
Khuyết điểm: "Bigger entertainment screens compared to previous Emirates flight from Manchester"
Ưu: "Entertainment system"
Khuyết điểm: "The food and the crew way of speaking to people"
Khuyết điểm: "Vegan food was served with BUTTER how can this be vegan? NEED MORE Healthy options instead of Pan cakes etc made of Enriched Flour... Upgrades have become.alsmost nil. Emirates is making a huge profit but is not sharing with its passengers... had to wait one whole hour to get our baggage"
Ưu: "On thiime.Good Meal. Professional flight crew."
Khuyết điểm: "It was too cold in the airplain"
Ưu: "Like the cabin crew... comfortable seat in the business class"
Ưu: "Pleasantly surprised by the meals. The crew were professional, attentive, and friendly. The seat I chose had plenty of leg space and I will select it again the next time I fly with Emirates."
Khuyết điểm: "The toilet seat covers were finished so I spent a lot of time lining the seat with toilet paper."
Ưu: "The crew were nice"
Khuyết điểm: "Terrible food Outdated entertainment"
Ưu: "Although a short trip it was a great experience especially the bar The seat setup is very good and facilities cannot be faulted."
Khuyết điểm: "Staff were rushed due to short nature of Flight most staff were great but some showed the pressure forgetting requests. Left medicine bag on Flight despite reporting it was never contacted again which inconvenienced my trip having to seek doctors for replacements."
Ưu: "Comfortable seat, good service and food, and a very comprehensive on board entertainment selection."
Khuyết điểm: "A lot of background noise when using the supplied headphones"
Ưu: "Good everything"
Khuyết điểm: "Nothing"
Khuyết điểm: "The business class section was very run down, old and dirty looking."
Ưu: "It was comfy, the crew seemed genuinely happy, and the food was good. Never going to complain about smoked salmon."
Khuyết điểm: "I didn't like that my connecting flight was with another airline"
Ưu: "The flight was excellent, good service and excellent staff"
Ưu: "Arguably the best service I've ever had on a flight"
Khuyết điểm: "Had to stop movie 20min prior to landing as I was in emergency exit row"
Ưu: "Entertainment and space were great. Lots of options."
Khuyết điểm: "Crew seemed as tired as I did. The food could have been better for the price."
Ưu: "Our seats & the crew."
Khuyết điểm: "Food was ok & entertainment was ok but not great."
Ưu: "The food was good for economy"
Khuyết điểm: "My seat was about 70% of the size of a normal one. It gave me back pain and shoulder pain as the wall encroaches into the seat space. Do not under ANY CIRCUMSTANCES take the window emergency exit seats. They charge you extra but don’t warn you that they are tiny. I am of relatively normal (althletic) build not overweight or unusually tall etc. They initially told me there were no other free seats so I ended up sat on the floor. Turns out there were free seats. They lied."
Ưu: "There was good service in the flight"
Ưu: "Wonderful service. Comfortable flight."
Khuyết điểm: "My TV wasn't working."
Ưu: "Meals and free wine were positives. Also the travel toothbrush and toothpaste were nice. Entertainment with movies and tv had a lot of variety also."
Khuyết điểm: "It took 45 minutes to get out bags! Crew bags came out immediately but customers stood around the luggage belt for more than 45 minutes b/c thats how long it took to get our bags and many people were left. Very annoying after a 10-hour flight that lands late at night."
Ưu: "The service, the comfort,"
Ưu: "Seating and hospitality"
Ưu: "Very good it's the best. Ik"
Ưu: "Nice trip"
Khuyết điểm: "Every thing"
Ưu: "The entertainment unit worked all good. The food was great."
Khuyết điểm: "Flight got delayed. I can't say crews weren't kind but I was on another airline with much much kinder crews."
Ưu: "Good food, pretty nice staff. Entertainment options were plentiful too. Seats were fine also."
Khuyết điểm: "Delayed flight with little or no apology. Lots of waiting and an attitude of - this is just how it is. That's true, but information goes a long way to smooth delay situations. Emirates failed at this."
Ưu: "The entertainment system, the items handed out for our comfort, the food, the attention."
Khuyết điểm: "The problem which happens when the person in front of you leans back his/her seat. It makes watching something on the entertainment system very difficult!"
Khuyết điểm: "There was a long bus journey at the airport in Dubai for a flight from Dubai to Lahore. All passengers including myself were very surprised. When the bus stopped neat the air craft for boading, ground staff were seen collecing heavy hand carry luggage from the passengers for putting them in a separate compartment for taking as a cargo, which caused another delay in boading. Old air craft on this route should be replanced. Before boading from Dubai to Lahore, I checked my flight status several times on flight information screen but my flight was not shown on it. Later, I checked on hand touch screen and came to know that gate was B2."
Ưu: "The in flight entertainment and food was enjoyable. Overall service of the crew was excellent."
Khuyết điểm: "I flew from Singapore to New York with a 1 hour 15 minute layover in Dubai. Passengers with layovers were instructed to be at the next gate 45 minutes in advance of boarding. This was seemingly impossible and cause myself and many other passengers severe anxiety running through the airport. The first flight landed 10 minutes late in Gate C, took another 10-15 minutes to off board, at which point we were held by a flight attendant who later guided us to get on a bus to take us between terminal A and C. The entire trip between gates was approximately 30 minutes and we inexplicably had to pass through security 3 times during the layover. It seemed poorly organized and myself and other passengers just made the second flight before the doors closed."
Khuyết điểm: "I was not allowed onto this flight (Dubai to Hong Kong) because my previous flight (London to Dubai) was a little late, but I made it to the gate before it was closed. My fellow passengers from my flight were also not allowed onto the plane, and while we were arguing (including being told that the plane was full) other passengers from an even later flight were allowed on board! Instead I had to wait many hours in the terminal (because apparently there were no hotel rooms available!?) to get a flight to Riyadh, Saudi Arabia (!!!?) where I could get a Cathay flight to Hong Kong. This meant I arrived 14 hours later than scheduled. Absolutely abysmal service, with no sympathy and no responsibility from any employees."
Ưu: "They randomly upgraded to business and it was by far the best long courier flight I've been on."
Ưu: "Service, food and entertainment"
Ưu: "Staff, Service, plane, food. Everything"
Khuyết điểm: "I can't say a word against them."
Ưu: "On time Large LCD in each seat back They kept the public announcements to a minimum"
Khuyết điểm: "It took asking 5 crew members and 2 hours to fix one of our screens that wasn't working. Apparently there were other displays that did not work either so they reset everybody's LCDs. The food was bland"
Ưu: "Good food,excellent service,good entertainment !!"
Khuyết điểm: "Nothing"
Ưu: "I liked the cleanliness and entertainment in the flight."
Khuyết điểm: "Very cold inside flight. And the crew is not providing any blankets. Crew delivers food very late literally after we starved to death ."
Ưu: "I was so worried about missing my connecting flight but I got express immigration checkin it was a great gesture, didn't expect it from Emirates"
Khuyết điểm: "None"
Ưu: "Great Service! Will highly recommend to others!"
Efficient like all the other flights with them. An outstanding budget airline!
Ưu: "The snacks were nice and the crew was nice"
Khuyết điểm: "Boarding was TERRIBLE!! Everyone was rushing the podium and overwhelming the employees!! Basically the employees could not control the crowd. Having lanes, or signs in multiple languages for boarding zones would be helpful"
Ưu: "We may not take Thai airways after our horrible experience with rude crews."
Khuyết điểm: "Very rude flight attendants .."
Ưu: "Great services"
Khuyết điểm: "Sitting in front is better"
Ưu: "The crew did an excellent job."
Khuyết điểm: "The plane was broken. Old. I paid for business and they couldn’t even allow business to board first. On screen entertainment was broke. Seats were broken. The seats DO NOT fold flat in business. Not a good experience, do not recommend. Fly Singapore airlines if possible, Thai airways just doesn’t have it together- plus it’s relatively the same price with way better amenities and experience"
Khuyết điểm: "Flight was delayed 1 1/2 hours for tire change. Stuff happens."
Khuyết điểm: "The seat in BC is too small should get a new plane with bigger seat."
Ưu: "Nothing was amazing."
Khuyết điểm: "Again, seats were uncomfortable and cramped."
Ưu: "Great service from the crew!"
Khuyết điểm: "The entertainment, and to a lesser degree, the food"
Ưu: "Great gate agents! Nice cabin crew. Good food. Great video selection. And the bag was there when I got to baggage claim!"
Khuyết điểm: "Absolutely nothing."
Ưu: "Amazing crew members. The seat was comfortable."
Ưu: "The crew were pleasant and the aircraft was clean"
Khuyết điểm: "Seat pitch"
Ưu: "checking in, the agent pointed out that I had a middle seat. I thought I had reserved an isle. She fixed it."
Khuyết điểm: "boarding using bus!"
Ưu: "Kid menu was good with a box of snacks. No delay. Everything was arranged in an orderly manner."
Khuyết điểm: "More in flight movies"
Ưu: "Nice plane. Seats fairly comfortable. Pleasant crew."
Khuyết điểm: "No boarding organization (board rear seats first), mass chaos. Seafood spaghetti should be eliminated as menu item."
Ưu: "Flight was full, but generous seat pitch and efficient crew made the difference!"
Ưu: "Food & services on the plane were great."
Khuyết điểm: "The boarding process can be improved. I traveled with children (7 & 8 years old) and normally we would get the shortest line. But this time we had to board with other long lines which not so comfortable for our children. Also the flight was delayed by 20 minutes. Thai airways should really be improved on this area."
Ưu: "The crew were lovely and polite"
Khuyết điểm: "Nothing"
Ưu: "Typical domestic coach flight experience... but the price was right. Had good personal tv entertainment available... but it was a short flight. Bring your own ear-phones."
Khuyết điểm: "I was expecting some yummy Thai Food, but the food was strange. I eat everything... and I ate this food, but it was not good. The other 4 members of my family would not touch it. 2nd worst plane food in 200+ flights."
Ưu: "Ok plane, food was fine too"
Khuyết điểm: "No gate at home airport when there's heavy rain? Even budget airlines pay for a gate, why not a star alliance member?"
Ưu: "the flight was online, and the checking in process was fast and efficient"
Khuyết điểm: "Very hard seats for a long haul flight and queues for the the toilets. Overall the planes looked old and tired."
Ưu: "Friendly staff and crew. Flight went as well as possible over the mountains from BKK to CNX."
Khuyết điểm: "Took bus from gate to a different gate. Had to walk up three sets of stairs to walk on to a jet bridge that was connected to the main airport. In flight snack would have been better not consumed. No illness, just didn't sit too well."
Ưu: "Service, client treatment, food"
Khuyết điểm: "N/a"
Ưu: "Great legroom in exit row, staff very friendly"
Khuyết điểm: "Boarding terrible, utter chaos, seat very narrow"
Ưu: "Great and friendly people, and was very nice. Great flight."
Khuyết điểm: "In flight meal was ok. Other than the meal it was nice flight."
Ưu: "Nice plan, nice crew, left on time"
Khuyết điểm: "Please offer a vegetarian option for the snack"
Khuyết điểm: "Due to the late arrival of the previous Thai Smile flight in BKK we had to literally run the length of the airport to catch our next flight. We were taken at pace by an airport staff member who kept telling us that they were closing the gate so we had to hurry. Fair enough but having raced for a very long distance, minus shoes after the security check, we arrived at the gate to find that boarding had not even begun and did not for at least 10 minutes after we arrived at the gate."
Ưu: "On time and service"
Khuyết điểm: "Quite a bit odd for food from dhaka"
Ưu: "Whole experience was excellent"
Ưu: "Friendly crews."
Khuyết điểm: "In-flight entertainment set not working."
Ưu: "Cabin atmosphere. Staff attitude. Cleanliness and modern."
Khuyết điểm: "Seat is not very comfortable. Too straight up."
Ưu: "Good customer service."
Khuyết điểm: "It was an old aircraft and there was a strange smell. Also the food- I would prefer more European food."
Khuyết điểm: "no headphones or media available."
Khuyết điểm: "liked everything. i have traveled with Thai many times over the past 30 years."
Khuyết điểm: "Backpacks do not fit under the seat infront of you."
Khuyết điểm: "Also, plane deplaned by stairs and buses though there were many empty gates and jetways."
Ưu: "Knowledgeable and attentive staff who all have some experience with English. Great food and entertainment with plenty of options (just remember to select your meal choice online 48hrs+ before departure). To top it off you are supplied with a clean blanket and a pillow to insure your comfort."
Khuyết điểm: "You just can never seem to get completely comfortable particularly when trying to sleep, but that is the same on most planes."
Khuyết điểm: "Heavily delayed, and not due to weather issues, but staffing issues. Not sure if this is related to Thai Air or Tribhuvan Airport."
Ưu: "The flight was perfect from beginning to end, smooth flight, excellent service, clean plane, comfortable seat and best of all not crowded."
Ưu: "Crew and ground and lounge staff at BKK were excellent and really helpful."
Khuyết điểm: "Short flight of 1 hour 15 mins but no VOD at all seems a surprising thing these days."
Khuyết điểm: "There was a five hour delay"
Ưu: "Easy check-in, friendly, helpful attendants, on-time departure and arrival.."
Khuyết điểm: "My seat back wouldn't lock in place. Every time I would move or lean, the seat back would shift. My phone and book wouldn't stay in the pocket in front of me. They would fall out of the bottom and onto the floor. I love Thai food, but food on the flight was not good at all; bland and unappetizing. My foot became pinched hard against the food cart during meal service."
Ưu: "Each seat has phone charger!!!"
Ưu: "Flying in 747 again"
Ưu: "Excellent and very nice crew."
Ưu: "The plane was not clean; carpets were torn; toilet seat hinge was broken; the veneer surfaces around the dinner tray storage compartment were coming loose; temperature was too hot (78 degrees according to my thermometer): I saw three passengers ask for lower temperature but crew could do nothing; food was poor quality; entertainment system kept failing; business class seats were very outdated; attendants were sloppy in trying to place dinner linens and dinner trays at the same time; crew did not offer drink refills until after everyone had fished their meal which passengers ate without any beverages. The was the worst business class experience in my twenty-five years of flying business and first class."
Khuyết điểm: "See comments at left"
Khuyết điểm: "Service in business class on Thai Airways is very mediocre. No smiles, and no interest. Not especially comfortable seats, boring food. Thai Airways is quite expensive but is absolutely NOT a premium product."
Ưu: "Was ok"
Khuyết điểm: "If got good deal I will go with them again"
Ưu: "The seat is comfortable."
Khuyết điểm: "Extremely bad service at the ticket counter. Really disappointed, really disappointed"
Ưu: "Nice crew , good and good"
Khuyết điểm: "If someday ... someday....I can afford First Class . That’s will be Nice for a long flight ."
Khuyết điểm: "From the check in, to the food and cabin experience is worsened by far. Check in - no check in line for premium passengers.( really bad experience) Cabin crews could not separate passengers from other cabin consisting using lavatory there fore passengers constantly walk back and forward. (It’s really unpleasant) It’s. Not worth the money to paid for the experience and services."
Ưu: "The seat is good"
Khuyết điểm: "The price low a little more is better"
Khuyết điểm: "not much choice in the movie selection"
Khuyết điểm: "The crew should be friendlier while they deliver their service."
Khuyết điểm: "Airplane was extremely hot, service was poor"
Ưu: "The crew carefull and the seat comfort"
Khuyết điểm: "Cathay Pacific should be open direct rounte from SGN to MEL"
Ưu: "Polite crew, good food"
Khuyết điểm: "Newer plane on flight from HKG to sFo"
Khuyết điểm: "Food extreamly salty and makes you gassy. Bathrooms were always dirty and out of items. Economy cabin was freezing cold and the blankets provided are paper thin."
Khuyết điểm: "Traveling Economy class has really deteriorated. I’m 5 ft. 2 in, and it’s cramped for me!"
Ưu: "I love the crew, I even didn't have chance to say what I need but I got the one I want"
Khuyết điểm: "N/A"
Khuyết điểm: "Was not able to change my flight"
Ưu: "Pleased that the flight departed on time and arrived 50 minutes early. Sad that waiting for my luggage frittered away the time we gained by arriving early."
Khuyết điểm: "Having your bags tagged as “priority “ really doesn’t mean anything. Watched nearly two flights’ luggage go by on the carousel before mine came out. This is becoming the norm over the past several months for most airlines and airports. I don’t mind waiting for my bags. I do mind waiting with a false expectation of priority service."
Ưu: "thank u very much im very happy with the flight :)"
Ưu: "On time departure and arrival, in flight service and comfort."
Khuyết điểm: "Entertainment system seems old, latest movies are not there and the flight maps interface looks like as of it is from the 2000s."
Khuyết điểm: "Too cramped not enough space staff are not friendly will not fly Cathay again"
Ưu: "Third time on Cathay Pacific"
Khuyết điểm: "the food- vegetarian"
Ưu: "Nice crew"
Khuyết điểm: "Seat on up position are too straight"
Ưu: "More leg room"
Khuyết điểm: "Flight is an hour delayed ☹️. I don’t like the fact that u can’t choose ur own seat online"
Ưu: "Service was great and friendly and attentive"
Khuyết điểm: "Setting chart was not accurate. It showed a space between my seat and next to me and there was no space between."
Khuyết điểm: "Flight delay was not announce until boarding time. Such chaos!! at 1:00 AM. Rescheduled the next 24hrs. I was lucky to live within one hour of the airport. Next day, after boarded the plane, had to sit inside plane for 2 1/2 hours until the plane takes off. It was not a good experienced, even though they gave us a voucher for 75.$"
Khuyết điểm: "The check in crew were not very helpful. I was asking for help but he didn’t even suggested a solution. Instead he kept ok saying he can’t do anything which is really disappointing. He is in a customer service area, he should be more accommodating."
Ưu: "Comfy seats and the entertainment for economy class were the best perks and price as well. Flight was also on time."
Khuyết điểm: "The food was just awful. 2 meals were provided and both were chicken or beef with junky dessert. Bring your own food."
Ưu: "Overall is ok"
Khuyết điểm: "Boarding. On the way back to SF from HKG, instruction was not clear perfectly; it made me confusing I did not know which line was correct to get on board!!"
Ưu: "A very enjoyable flight experience, everything was very smooth."
Khuyết điểm: "Hard to just get out of seat to go to bathroom, it’s to cramped"
Ưu: "One of the better airlines for a reason, great overall"
Ưu: "On time Good service Nice crew"
Ưu: "Food and attentive staff"
Ưu: "Customer service and food was great"
Khuyết điểm: "Planes are old do not have larger entertainment screens and don't have wi fi"
Khuyết điểm: "Cramped seats."
Ưu: "Cathay's new plane's are great. Comfortable, lean back quite a bit, and have good entertainment."
Khuyết điểm: "I wish they had a closer spot to immigration at Haneda. It's always a 10 minute walk."
Ưu: "This route is covered by an A350 which was nice to discover."
Khuyết điểm: "Despite the brand new aircraft, the Economy section seats are not comfortable which was quite disappointing. The service could be better too. Not what Asian airlines are usually known for."
Khuyết điểm: "Delayed from boarding at 1 am until 5 am when they finally announced it was cancelled. They made announcement updates every 10 minutes meaning that people had to be constantly alert to see if anything changed in the next 10 minutes. When the flight was cancelled, the employees could not offer any information about how to get ticket prices refunded, or how to get to the destination. They could not even connect passengers to the managers because the managers are in Hong Kong. The number they gave out to passengers for customer services could not be reached because this it is an international number. People had to miss connecting flights, meetings, important appointments, and are still trying to figure out how to get refunded for an expensive flight. Terrible experience and customer service."
Ưu: "Cathay Pacific provided excellent service."
Ưu: "Amazing service and food"
Khuyết điểm: "Little cramped bit not bad"
Ưu: "Timeliness, Ease of boarding and friendliness of crew."
Khuyết điểm: "food was OK."
Ưu: "Boarding was fast seats are comfortable"
Khuyết điểm: "The food was very minimal"
Khuyết điểm: "The ground staff should give us options before, not waiting until we are in Hong kong"
Ưu: "Cathay had agent waiting for me at my landing gate and guided me through the change of flights and led me to the proper gate for my new connection. They were very customer service oriented."
Khuyết điểm: "Flight was late into Hong Kong and I missed the connection to the United flight to San Francisco."
Khuyết điểm: "Passenger seat is very hard and after 12-15 hours in most uncomfortable."
Ưu: "I had difficulty finding my booking reference on cathay website until it was very late. I am marco polo member but that was picked up late so my meal preferences were not picked up. Also we had pork sausage for breakfast to me one of the items tasted sumilar to beef and not pork. I would prefer that all meat sources be listed so i can make an informed choice"
Khuyết điểm: "See above otherwise it was good"
Ưu: "I enjoyed the meals during the flight. The meals that were provided has a salad, main course, fruits and desert. Good amount of leg room, comfortable seating and enterntainments of movie and music."
Khuyết điểm: "I don't really like the buzzing sound when the plane was in motion (as most planes were, I believe)."
Ưu: "no-nonsense, plain flight, what else would a frequent flyer wish?"
Khuyết điểm: "If a flight is delayed, they could inform us."
Khuyết điểm: "They could improve on the entertainment and service."
Ưu: "Got a good seat (aisle in exit row--I'm 6'2") without asking for anything special. Adequate meal even though the flight was only 2.5 hours."
Khuyết điểm: "I could not check in online."
Ưu: "Great service"
Khuyết điểm: "Nothing"
Ưu: "Only 15 minutes late, could have been worse"
Khuyết điểm: "I had to use a belt extension, which did not work. I tried to attract the attention of the crew, but did not succeed."
Khuyết điểm: "Catch the return flight and entertainment choices are somewhat limited . Food remains ok but not great ."
Khuyết điểm: "Leg room is short, seats are average. Fine for a short flight."
Ưu: "Movies, crew"
Khuyết điểm: "Food"
Ưu: "Standard process"
Khuyết điểm: "Informed gate personnel of a physical disability within our party. Instead of allowing us to board with another party utilizing the wheelchair service, they conveniently suggested that a line was also forming right before boarding the plane."
Khuyết điểm: "At boarding, crew didn't allow me my preference for a front seat, and gave an excuse that it's chosen random. He booked both my seats at tge tail of the taxi whereas I requested front seat. In flight, I wasn't asked for my meal preference. They served me pork, whereas I eat a Hindu meal (No Beef and No Pork) They served the end part so late that by the time I could eat they were already descending, and they rushed me to eat. I couldn't eat it anyways except the fruits. No juice or water either was served."
Ưu: "The flight was a half hour late departing but once we got in the air it was a quick flight. Beverages were served and then it was time to land. Deporting was quick and painless."
Khuyết điểm: "The flight was delayed by 2 hours and then it was late another half hour for boarding."
Khuyết điểm: "Toilets need to be cleaned up from time to time during the flight and supply of toilet paper etc... should be at hand. It takes too long to disembark passengers."
Ưu: "Flight attendants are friendly"
Khuyết điểm: "Food is a bit pedestrian"
Khuyết điểm: "Old plane. Mediocre food"
Ưu: "Reliable, no nonsense, good price-quality ratio"
Khuyết điểm: "This flight is almost always late. Connections in Paris tend to be difficult."
Ưu: "I think the foods from Hanoi to HK and HK to Hanoi are very decent. The flight was not that crowded and crew members were behaving very properly."
Khuyết điểm: "A lack of flight entertainment options"
Ưu: "they feed you....unlike some European airline, who would nearly charge you for a napkin"
Khuyết điểm: "they couldn't add my delta mileage # at check-in......a minor thing really"
Ưu: "Aircraft state of the art (A350). Economy Premium cabin is standard, but definitely above some other companies. Cabin crew do an excellent job, with a business-like attitude. Food service quick and efficient. The food is good. Will travel with them again, if they keep the low prices for this Premium Economy cabin."
Khuyết điểm: "Cabin crew could use here and there a friendly word, but this is a mere suggestion, there is no professional fault on their part."
Ưu: "The food, service in the air, ground service, everything was excellent"
Ưu: "As a Delta Platinum member we got to us the Lotus Lounge, which was very nice."
Khuyết điểm: "Some friendly smiles from the ground crew would have made our trip a bit better"
Ưu: "Check in service was very good!"
Ưu: "The A-321 was a bit worn but that was expected. Cabin crew were quite nice and the meal was excellent. I’ve traveled in both economy and business class and both are much nicer than domestic flying in the USA. I highly recommend Vietnam Airlines"
Khuyết điểm: "Nothing"
Ưu: "the legroom, the seat, the footrest, the armrests - 2 each! Very comfortable, slept well."
Khuyết điểm: "Crying babies, but the Bose QC35 noise cancelling headphones took care of that!"
Ưu: "A glass of red wine"
Khuyết điểm: "Broken seat would not recline"
Ưu: "Extra leg room in the emergency row. Plane was not packed with people so easy on and off. This was a flight from HCMC to Hong Kong And we were then going to get our bags in HKG and recheck them to SFO. BUT since Vietnam air and Cathay are connected we were able to check our bags all the way to SFO!!'"
Khuyết điểm: "Food was average"
Ưu: "service was great"
Khuyết điểm: "Plane is a bit old"
Ưu: "Friendly staff, good enough seats. Cabin temperature was fine. Easy boarding and exiting."
Khuyết điểm: "Bus gate when we arrived in HK. Was delayed but not their fault (typhoon in HK). Everything else was fine."
Khuyết điểm: "delay flight from Phu quoc to Saigon from 12h to 18h (more than 6 hours ) . I must cancel that flight for safe and stay one more night and switch to the soonest flight next morning"
Ưu: "Cabin crew are great. Vietnam based catering is always really good: excellent fruit and I enjoyed the Vietnamese beef stew."
Khuyết điểm: "Equipment seems older, no entertainment system in economy class."
Ưu: "Flight was on time and crew was professional and polite."
Ưu: "The food was very good. Service was quick and efficient. Drinks offering was generous.Plane was new airbus and Facilities were better than expected."
Khuyết điểm: "Choice of entertainment on the long leg should be extended and should be changed regularly not just monthly. This is a general criticism to all airlines too."
Ưu: "Airline was able to move us to an earlier flight after we arrived early! Thank you so much Vietnan Airlines!"
Ưu: "Great staff, clean plane and modern"
Khuyết điểm: "It was very hot!!! No air circulation at all. Food was bland. No snacks given out"
Ưu: "The crew was nice. The seats were very close together and there was not much room to use the tray table. I could barely fit my laptop on it open with the seat tilted."
Khuyết điểm: "The flight was overweight so they didn't put my checked bag on the flight along with about 50 other bags. I didn't find out until I went to pick up my bag. I still haven't received it and they should be delivering it today."
Khuyết điểm: "One hour flight was almost 5 hours long."
Ưu: "No comment"
Khuyết điểm: "No comment"
Ưu: "They deal very well with the handicapped. Very respectful and patient"
Ưu: "Very professional and very clean planes."
Khuyết điểm: "The flight attendants on China airline was terrible with unacceptable attitude, very rude and consantly trying to insult customer especially to those that don't speak their Chinese language. I would never fly with China airline again."
Ưu: "Flight was delayed 1 hour with no explanation. Boarding was complicated by a long bus ride and again no explanation. The flight had tons of room open but no one offered for anyone to move seats despite a huge, loud crowd of young students keeping everyone awake in the back of the plane."
Khuyết điểm: "Everything."
Ưu: "Plane was comfy and neat. No food was served as it was only a short flight which was fine."
Khuyết điểm: "Waiting on the tarmac for about 30-45 minutes before take-off with no explanation from the pilots was a bit annoying."
Ưu: "I am handicapped and the ground and plane staff could not have been more attentive. Unlike other airlines they kept me informed of when I was to board and deplane. The flight is short and food was unnecessary. I think I was the only one one board that did not eat."
Khuyết điểm: "A good airline that is not confused about their market or customer base. No complaints"
Ưu: "All services are better than before a lot"
Ưu: "Free baggage, nice plane."
Khuyết điểm: "Flight left almost two hours late, without explanation, after having to move gates from end of the terminal to another. There should have been better communication from the gate staff about this."
Ưu: "The plane was pretty clean and the flight attendants were nice. Smooth flight. Would not hesitate to fly again but no more then an hour flight."
Khuyết điểm: "The flight boarded an hour late, the seats were small, no entertainment and no snacks/drinks included."
Ưu: "Crew was nice. and spoke English better than the crew on the previous, longer flight."
Khuyết điểm: "No vegetarian food options (besides not offering a regular option, as many airlines do now, even after I requested a vegetarian meal, there was none). In addition, the planes were old. Business was not nearly as comfortable as some other airlines. The entertainment was very bad -- This shorter flight (Even in business class) had no personal entertainment at all! Will not fly with Vietnam again..."
Khuyết điểm: "Long flight delay. Have to flight on time"