The food could of been much much better. The seating was ok for economy.. I wanted to upgrade but 900.00 for premium is RIDICULOUS
Only 2 meals on a 16 hrs flight and they had few option for food and drink. Qty was not sufficient
The crew was fantastic. They did their utmost to accommodate our needs throughout the flight. Definitely Singapore Airlines is the best.
All good other than departing 1 hr late!!
Airplane flight is good,nice and clean
Flight attendants perfect as always. Business class checked bag took 45 minutes to arrive.
I have guitar when I fly, they don’t allow to take the guitar with you on board even the bins was empty
Ưu: "Best in the world, as always."
Ưu: "Plane was super clean and comfortable. A long flight but we'll cared for by host."
Ưu: "Crew very attentive but not intrusive. Food very good."
Khuyết điểm: "I did not find much to watch on entertainment system. Have to get crew to assemble flat bed, a bit of a nuisance. Also to turn it back into a chair."
Ưu: "All crew members are very friendly and helpful, good service."
Khuyết điểm: "All over flight i feel good time, i don't feel boring all friendly staff, good service choice of food i like."
Ưu: "The crew was amazing. seats were comfortable. The seats will be super comfortable, if there are more leg space."
Khuyết điểm: "Having a reservation on Alaska for the first leg of the trip would have been nice. They didn't expect us, we had no confirmation number that Alaska recognized so we were denied boarding. How much else could have gone wrong?"
Khuyết điểm: "Luggages did not arrive with the flight as it should be. It got lost in Sydney from Queenstown on flight SQ 6683 operated by Virgin Australia (VA 162)."
Ưu: "Everything from booking, online check-in, self printing of Boarding Pass, BIz Class lounge, Flight. Flight too short (KL to SG) for me to eat and enjoy the inflight entertainment."
Ưu: "Great service and attentiveness with great food and entertainment, including a nice big comfortable seat!"
Ưu: "Friendly staff Good customer service"
Khuyết điểm: "There was nothing i dislike"
Ưu: "personel provided excellent service"
Khuyết điểm: "food was ok. A faulty entertainment system did make our flight feel longer."
Ưu: "Boarding was good and the flight time was shorter than expected."
Khuyết điểm: "My son did not like any of the meal selections between beef and fish. We asked for a ramen noodle cup instead that the flight crew denied they had, only after seeing them offer it to another family just seconds before. I was very disappointed!! I believe the flight attendant knew of my concerns because she started asking me if the service was ok. If your doing a good job, then you won’t have to ask."
Ưu: "One of the best flights I’ve been on. The seats are spacious and the crew are very friendly"
Khuyết điểm: "Reclining seats tend to make me caustaphonic with the limited space"
Ưu: "Excellent attention to service and comfort."
Ưu: "I dropped my scarf and only realized after I was seated. People were still boarding and I told a young man attendant and he found it and brought it to me. And he was such a gentleman too! Wish I knew his name but it was Frankfurt to JFK 835am flight on April 3rd. Thank you again!"
Ưu: "Great entertainment system for a short haul fl flight"
Khuyết điểm: "Terrible food"
Ưu: "Entertainment excellent, cabin crew superb"
Khuyết điểm: "Expected to have more indian movie choices."
Ưu: "The food is very good in economy. Large screen tv gor movies and games."
Khuyết điểm: "all was good, nothing bad"
Khuyết điểm: "The seats and there is not much leg room"
Ưu: "It was good"
Khuyết điểm: "Nothing"
Ưu: "Priority line for boarding and security, reclining seats, foot stand"
Khuyết điểm: "Priority boarding not available in India, food and food choices and lackluster service"
Ưu: "Service was nice."
Khuyết điểm: "Comparing to recent businesses class flight on Emirates; Singapore airlines seat does not recline to flat bed. Boarded flight st 11pm and arrived at Singapore at 7am. Toiletries like tooth brush and paste, razor etc. were not provided. Emirates provides, so we did not pack in-flight."
Ưu: "great service"
Khuyết điểm: "too long"
Khuyết điểm: "Our flight to Bali was cancelled due to the volcano eruption. We did not receive any compensation, but Singapore/Silk Airlines told us they were able to get us a flight home to LAX instead, but that it wouldn't be until the next day. We spent money on a hotel and food and waited until the next morning, got to the airport early for check in only to find that Singapore/Silk had in fact, given up our seats that they had promised us. They said that we now would have to wait another day just to get a flight from Singapore to LAX. We asked to speak with a manager, and eventually were able to get two seats due to cancellations. This was intended to be a very special and romantic trip that was essentially ruined. Since no one could have anticipated that the volcano would cause cancellation, we should be refunded for our flights. We are so crushed that we did not get to go to Bali, and now we may NEVER get to go because we are out of money. At the VERY least, the leg of our flights from Singapore to Bali, and Bali to Singapore, should be refunded. We are extremely disappointed."
Ưu: "Excellent service & comfort"
Ưu: "Entertainment service is, really, second to none."
Khuyết điểm: "Old plane, cramped seats, wrong tissue paper (unusabke) in bathrooms, instead of paper towels, unremarkable food, served almost cold, rushed staff which spilled water on me (offered S$75 voucher as compensation), however did not take thebtime to listen to requests from passengers who spoke poor English, etc."
Ưu: "Liked almost everything: newspapers, menu card, mini-toiletries bag, hot towel, food choice, ice cream, entertainment options, head sets provided (better quality than US airlines), lavatories kept clean and with less waiting time, number and friendliness of flight staff."
Khuyết điểm: "What I did not like: Boarding was slower than expected. Large plane = longer boarding time."
Ưu: "Staff managed to change seating due to height. Very accommodating."
Khuyết điểm: "Entertainment console dated. Sound very crackly. Video images not sharp."
Ưu: "The crew was really great, so friendly and accommodating. I wasn't able to order a vegetarian meal ahead of time, but they still gave me one on board when I asked. There was an amazing selection of movies and they refilled my drinks without even asking. I would recommend this airline to anyone traveling to Asia."
Ưu: "The crew was very kind and helpful."
Khuyết điểm: "My daughter had the vegetarian oriental - and it was basically a ball of slim. My son had the lactose free meal and it was broccoli and potatoes. We switched our return flight meals to the regular in-flight meal. It was better, but not great."
Khuyết điểm: "Headphones were not functioning properly"
Ưu: "Everything was outstanding. The cleanliness of the airplane, the food, the friendliness of the crew, I just can't say enough good things about my experience flying on Singapore Airlines."
Ưu: "Second bag was four foot bronze statue, no problem or extra cost"
Ưu: "Polite crew took good care of my needs"
Khuyết điểm: "Food was really bad could do better . Movies were not as current but a good collection."
Ưu: "Excellent service by flight crew. Good selection for entertainment. Flight was enjoyable."
Ưu: "The crew and inflight food and entertainment was good. The person on the transfer desk was very helpful."
Khuyết điểm: "We were unable to use the website to check-in online, which meant we had to fly to Manchester to check-in. Which is very poor given modern technology. (We were able to check in on line for the flight from Houston)"
Ưu: "Service was great, food was alright, was able to move from a middle seat to a window."
Khuyết điểm: "The flight I was supposed to take from Nanjing to Hong Kong by Hong Kong Airlines in the afternoon didn't exist so I had to take a morning flight. Was given no warning and had to check on my own. The Singapore Airlines flight was on time though."
Ưu: "The graciousness of sraff, entertainment options, cleanliness of the aircraft. Always willing to make adjustments to accommodate."
Khuyết điểm: "Its unfortunate that your staff sometimes do not get treated with the respect they deserve from a guest"
Ưu: "They treat you very nicely on Singapore Airlines - from warm washcloths to wine with your meal. Seats are comfortable and the long flight not so wearing."
Khuyết điểm: "My husband reacted to the spicy beef/rice dish served for breakfast."
Ưu: "The checkin was straight forward. The staff were very pleasant as always. The entertainment system worked."
Khuyết điểm: "It was an 8 our overnight flight to another time zone where we had a full day ahead of us so we needed all the sleep we could get but instead we were fed around midnight. Lights went out for about two hours, it seemed, before we were told to put our chairs upright for the person behind us so they could serve another meal. We arrived about 10am completely shattered."
Ưu: "Crew was great. Boarding was efficient and timely."
Khuyết điểm: "Vegetarian fare was not pleasing and seemed extremely repetitive."
Since it was a long journey should have better service and address all comfort and concerns for passengers.
Very organized airline with friendly and professional air and land crew.
Wheel chair arrangements was not unorganized & poorly executed at Doha Airport
Ưu: "The flight crew/staff were professional and very helpful and accommodating to the passengers from check in to deboarding."
Khuyết điểm: "Seats were a little close, especially for a long flight, with meals. Tight fit to be maneuvering, literally rubbing elbows."
Ưu: "The customer service was amazing. Air hostesses were very courteous, friendly and helpful."
Khuyết điểm: "Seats were too small to sit comfortably on a long flight I wish Qatar had better seats for long journey and had advanced entertainment system."
Ưu: "crew was so kind and lovely with our daughter"
Khuyết điểm: "food was fairly rough from Doha and the wine options in economy on all flights were terrible"
Khuyết điểm: "Tbilisi-Doha delayed due to no A/C. Inadequate notices. Children yelling behind me, no action taken. Doha-BKK worse. Another 1 1/2 hr delay. Woman I’ll eventually taken off. Flight deck with inadequate notices. Then searched for woman’s overhead luggage. Others with delays elsewhere. Never again."
Khuyết điểm: "Delay delay delay and i have to stay in hotel"
Ưu: "Crew, food."
Khuyết điểm: "Dulles airport - yes, not directly related to the airline but Dulles is over capacity. Some should consider BWI - Baltimore Washington International that is little further but still a good airport."
Ưu: "Amenities like, Tooth Paste, Brush and Headphones."
Khuyết điểm: "Liquor and Wines needs Varieties."
Khuyết điểm: "Seat comfort"
Ưu: "The Crew were professional, friendly and comforting. The A380 Business Class is the best way to fly. Smooth journey, very comfortable reclining beds with enough room to within the bed area to move around with adequate space. The Wine list was excellent with a great choice and variety."
Khuyết điểm: "Nothing to do with the flight...but Qatar could have offered an airport hotel room to their Bus. Class passengers for the 9 hour delay....we did have the Lounge, but a shower, rest and comfort after another previous 5 hour 30 minutes flight from Athens 11.30am Start to 2.00am start from Doa."
Khuyết điểm: "I had a carry on plus a laptop bag. On the website they say you are allowed to carry a personal item such as handbag or a laptop bag along with the carry on piece. This guy at Nagpur airport says the weight of both these combined should be under 15 lbs. are you kidding me?"
Ưu: "Great crew, aircraft etc"
Khuyết điểm: "General - King Hamad airport is brand new and yet there still aren't enough gates to comfortably service all QA aircraft."
Ưu: "Very comfortable flight and helpful crew"
Ưu: "Stewards and Stewardess were very prompt and always had a smile!"
Ưu: "Food was good and staff was friendly."
Khuyết điểm: "Had to wait 3 hrs because of a system malfunction. And had a screaming toddler behind me the entire 13 hr ride. The headrest on the seats are very uncomfortable."
Ưu: "Great service, friendly and helpful"
Khuyết điểm: "My seat would not go back. The food was all carbohydrates and quite cool instead of warm. There was only one tiny piece of chicken in chicken roll."
Khuyết điểm: "Flight planned to leave 30 mins earlier and didn’t send any email or informed me."
Ưu: "crew is very professional"
Khuyết điểm: "this plane is really old and junky. other flight times on this route get a much better plane"
Ưu: "Crew were supportive because pain in my heel and they ran out of food selection even though front of plane. Thanks especially to supervisor Jane."
Khuyết điểm: "Need to provide further quantity of non veg selection even though front of plane. Plus the taste of all food were Unsatisfactory and could not finish that was starving at end of flight. Recommend hire international famous gourmet chief. Removing casing of my tablet for Qatar security airlines into usa was painful that broke 6 finger nails. Need to warn on the website or ticket security requires remove casing at Doha to usa. Had no issue from USA TO Doha which requires no removal of hard cover casing."
Ưu: "On our flight from Atlanta, we loved the service and great recommendations from the flight attendant, Carmen, who made great suggestions for our Malaysia trip."
Khuyết điểm: "The seats were very tight and the food was okay, but the staff was great."
Khuyết điểm: "I’m a 6’3” in shape man. I selected the bulkhead seats for extra leg room. Great crew, but my shoulders stuck past the seat edge 3” on both sides."
Khuyết điểm: "Comfort"
Ưu: "The Qatar Airways price."
Khuyết điểm: "Same as above"
Ưu: "Excellent airport; always on time; good meals; excellent entertainment"
Ưu: "I freceuntly fly between the US and South Africa and only fly via Qatar Airways, and every experience thus far has been great. The food is good quality, friendly crew and I would recommend it to anyone."
Khuyết điểm: "The sandwiches are a little dry and movie selection a little limited."
Ưu: "Very nice arrangements, the seats were comfortable, the food was delicious, and the staff could not have been more hospitable. I would be delighted to fly with Qatar Airways again."
Ưu: "Polite staff keen to help"
Ưu: "The service was okay"
Khuyết điểm: "Hi I travelled on 7/16 from Philadelphia to Cairo through the Jordanian airline . Unfortunately the luggages didn't reach to Cairo airport with me . 3 days later they told me that the luggages in Jordan and I have to travel from Alexandria city to Cairo to receive my luggages . When I went their , I found my luggages were opened and missing much items . I made reports on the airport. The employees in the airport they wondered why the opened the selling box , and the box looks empty. The weight for this box was 32 kilograms in the time of shipping. And I paid $400 for extra weight . But when I received it was like 20 kilograms. Plus I paid $350 for Qater airline for shipping 3 luggage . That's means I paid $750 for shipping 3 luggages and I received it looks empty . I need refund for all shipping and $5000 for damages items , or I will complain this airlines through the American court . Thank you"
Khuyết điểm: "Front row with a toddler meant that we couldn't lift the armrests up and get her to lay down. She had to lie on the floor, but when we hit some turbulence, we had to wake her and sit her back up with us. The second part of the leg was much better as we were on a normal row seat"
Khuyết điểm: "same"
Khuyết điểm: "No entertainment"
Ưu: "Wonderful staff, service, food and comfort."
Ưu: "Much of your service is excellent!"
Khuyết điểm: "Although the very well crafted advertisement for Qatar at beginning of watching each movie is partially beautiful, I personally find it a bit offensive as a woman the clear emphasis on "my son, this watch and all that is mine will be yours", my daughter, your highest moment will be to get married. My disturbance with what I experience as sexist, worsened each time I saw this. Luckily I learnt how to fast forward, but the sexism of this left me disturbed. so although in reality much of your service is excellent, this advertising of a sexist world view was too disturbing to ignore. I hope my comments are helpful to you in considering that many women in the world now expect their fathers to consider passing on a fair share of their resources to their daughters as well."
Ưu: "The crew was excellent in their mannerisms, efficiency, service and never ending smiles."
Khuyết điểm: "The flight was not overly crowded and many of the passengers were seated with three people per set of seats while others were seated individually and able to spread out with much more comfort. I felt that when the flight crew saw this they could have made everyone much more comfortable by switching people to two people per row thus giving them more room especially on such a long flight."
Ưu: "The food on foreign airlines is so much better than on american airlines (they even offer something in economy class on short local flights)."
Khuyết điểm: "The seat spacing on the 70-minute flisght was a little cramped - it would be even worse for a taller person than I (at 5'10")."
Ưu: "Great airline...nice staff, very attentive and polite."
Ưu: "Good, newer wide body aircraft. Good service. No hassles, really. Would fly again. Overall good experience."
Khuyết điểm: "Newest seating arrangement in 777 300 ER just too crammed. Used to be better. Nothing special about this flight, was expecting a little more space, a little less crowded, a bit better service. But my flight was short hop from BKK to HAN, last leg of flight originating in Doha."
Khuyết điểm: "We normally fly business class, but this was a quick side trip so we settled for economy."
Ưu: "Overall I would highly recommend it. Excellent service, good food, good on board entertainment. Flight attendants and crew in general very polite and very helpful. Despite our delay in arriving at the airport (check in was done online in advance), the flight attendants accepted us for the trip. The whole process was extremely efficient, there was no delay in take off time and the suitcases arrived all on time to our destination. I really appreciated their help: we did have a medical emergency 3 hours prior to our arrival to the airport, hence the delay.."
Khuyết điểm: "Everything went smoothly, I had no bad experience with this flight.."
Ưu: "Aircraft was new and good."
Khuyết điểm: "Non Vegetarian meal was over by the time the service reached me."
Khuyết điểm: "The food was not as good as previous Qatar flights I have taken. Should be more meditarrean/Arabic tastes to suit the passengers."
Ưu: "The food was very good and inflight entertainment was excellent."
Khuyết điểm: "They keep the cabin temperature too warm the entire flight. The seats are too stiff."
Ưu: "Very comfortable business class. Amazing food prepared on board. Flight crew was very pleasant, helpful and professional. The business class lounge in Istanbul was amazing as well, 2 stories tall with food, drink and entertainment everywhere. Golf simulator, slot cars etc!!!"
Khuyết điểm: "Check in process was more disorganized than most business class ."
Ưu: "Athens to Istanbul is a short one hour flight, made very pleasant by the attentiveness of cabin crew"
Ưu: "Crew. Food wasn’t bad."
Khuyết điểm: "Late leaving. Waited an hour in Joburg before we could deplane. Cramped seat (normal on most airlines)."
Khuyết điểm: "Turkish Airlines does not communicate with its passengers. If the flight is late (as both of ours were), you wait with no information as to when the flight leaves. The same lack of communication occurs once you on board. I joked to my wife that the cargo on a Fed-Ex flight is given more information. Arrived in Istanbul with a very tight connection. Airplane was not given a gate so we needed to take a bus to terminal. The bus dropped us just about as far from our connecting gate as possible. Since it took four buses to transport passengers, one could have been designated for US bound transfer passengers (who were all leaving from same group of gates) and taken us directly there."
Khuyết điểm: "Nothing"
Ưu: "The entertainment option was pretty good"
Khuyết điểm: "There's very limited legroom on this plane."
Khuyết điểm: "Crew are rude. They look always hurry, don't care what passengers need. Food is terrible, there is a menu, but when we ask for food on menu, they said no more, only this one left, so i skipped meal."
Khuyết điểm: "Crew members form the plane need to speak better english and be more courteous.need to have a smile to help passengers. Flights are delayed for no reason."
Ưu: "Everything , the smiles the food the intertainment"
Khuyết điểm: "Seats to close"
Ưu: "The foood and service from flight staff were great! Definitely made my 13 hr trip comfortable"
Khuyết điểm: "The cabin got a little warm at times ! The movie selection wasn't the best"
Khuyết điểm: "Missed Flight: The flight from Istanbul to Athens was posted as delayed. We were a party of eight and arrived for boarding very close to deadline (minus posted delays) At the boarding gate we were met by six other passengers. The gate was vacant and closed. The real problem happened at the Turkish Airlines desk where we were treated with arrogance, disdain and absolutely no compassion. AS a matter of fact some of the Turkish Airlines staff smiled as they imposed an outrageous fine to purchase tickets to the next flight and continuation of our previous booking. We intend to protest the charges and contact thru many forms of media inform as many fellow travellers of the incident and subsequent treatment by Turkish Airlines. Social media is a powerful tool and although the cards were held in their favor the night of 9-21-17 our protest will not end here. We are fourteen wounded travellers that have agreed to use as many forms of social media as possible to get our message out."
Ưu: "The customer service was top notch!"
Khuyết điểm: "Could have used a few more air conditioning vents"
Ưu: "Liked the movies and entertainment selections."
Khuyết điểm: "They didn't have a vegan menu. I had requested vegan and called over the phone a month before my flight and they said they understood. Then on the flight I was told they only do vegetarian which was not good enough. After food was passed out to guests the flight crew dissapeared and never came to collect food trays till about 2 hours after and guests were starting to make a mess leaving food trays on the ground and isles. I had already selected my seat prior to boarding which I paid hundreds of dollars for. Then after boarding the flight crew asked me and the gentleman sitting next to me to move our seats to accomodate for another man that wanted to sit next to his wife. Then I was stuck in a middle seat and I paid for an isle seat. I thought this was rediculous. No one offered me a discount or anything! And the man that wanted to sit next to his wife wouldn't let the plane leave till he was sitting next to his wife. What was I supposed to do? Hold up the plane even longer? This was so crazy!! Outrageous!"
Ưu: "Purchase value"
Khuyết điểm: "Economy seats are a bit tight"
Khuyết điểm: "My flight was cancelled twice within 24 hours before takeoff. All I got was an email saying it was cancelled and a number where no one could help me. I spent over $40 international calls just to reschedule my flight, only to have to take a $80 cab to the airport to have a human help me. Worst customer service and worst experience. I was trying to get home after a natural disaster struck my hometown and Turkish Airlines actually made that experience even worse. At no point did anyone even apologize for cancelling two of my flights without another option until a full week later. I had to pay to fly myself home from Boston because they were so unhelpful. Would never recommend Turkish Airlines to anyone I know whn traveling internationally."
Khuyết điểm: "There were some passengers didn't allowed to get on a flight because of over booking. Some of them didn't speek English and didn't understand why thy have to stay in the airport.On the other hand I saw how the officials laughed at him because he tried to fight for the place on the flight by using a foreign language. It is an ugly phenomenon that does not respect people"
Ưu: "Everything else"
Khuyết điểm: "Leg room is too narrow and seat cushion is too harsh to sit on for a 12 hour flight"
Ưu: "Crew,boarding,comfort,entertainment and food."
Khuyết điểm: "Nothing"
Ưu: "Great food, good selection of movies."
Ưu: "Staff was nice and the food was good"
Khuyết điểm: "We were 2 hours late taking off with no communications. The seats aren't strongly comfortable either"
Ưu: "excellent service, nice crew, seats are comfortable no complaint on that front Airport check in crew very professional attitude and cooperative I had no glitch whatsoever the whole journey starting in Los Angeles Luggage was promptly taken care of upon arrival"
Khuyết điểm: "Honestly I have no negative comment to mention All went well I would fly Turkish Airlines again and again"
Ưu: "Entertainment is good, many movies and games for kids."
Khuyết điểm: "Flight attendants are rude."
Khuyết điểm: "i am allergic to cheese and there is no other food selection. Hostess skipped serving my husband meal through out the flight unless asking the hostess. We had 1hr 30 minutes to walk to transfer flight and pass through customs and checking points . we did not have enough time .most of the time we ran to catch up the flight"
Ưu: "The flight was great and the service was wonderful. The plane was new and clean. A huge plus was the video entertainment in every seat along with headphones and USB Charging Port. They poured me a double Glenlivet scotch on the rocks at NO CHARGE!"
Khuyết điểm: "I booked three round-trip tickets from LAX to Athens. Our daughter did not fly with us there but we checked with ticketing in LAX and they booked her seat anyway. The issue came when we tried to leave Athens the airlines then said that I had to purchase a one-way ticket! They informed me that the flight was cancelled for my daughter because she didn't fly to Athens. The ticket was almost $1,500.00 and I intend to get my money back but it was unfortunate that they had to charge me for it in the first place."
Ưu: "the in flight crews were great! Lots of things to watch, nice food and wine."
Khuyết điểm: "Tight close seats, rather long line at check in."
Ưu: "Getting off that awful plane"
Khuyết điểm: "Everything else. Wish there was a way to give zero stars. These people lost my luggage, were at least 30 minutes late for each of 5 flights on this trip and that includes the one that I was forced to take after this flight took off late and after landing they couldn't find a parking spot for their plane at the largest airport in their home country. Obviously I missed my connecting flight back to JFK. I was stranded in Istanbul overnight and forced to buy a temporary visa just to go to the hotel they offered for causing we to miss my connecting flight. What legitimate airline is so disorganized they can't figure out how take off on time, to de-board passengers, and park their planes at their main airport?"
Ưu: "It was a nice and short flight"
Khuyết điểm: "No entertainment system at the seat."
Ưu: "The staff, food, hospitality, & professionalism is 5 star. These guys should train every airline in america."
Ưu: "quick flight and good snack good entertainment console and selection"
Ưu: "Flight any crew awesome"
Khuyết điểm: "Parents who allow a child (not infant) to scream for 2 hours"
Ưu: "Great staff!!"
Khuyết điểm: "N/A"
Khuyết điểm: "Luggage was held back in Istanbul. It was broken into and never made it to NYC. They shipped to Texas at which point it had been opened and rifled through. Unprofessional."
Khuyết điểm: "Flight got delayed. Lost connecting flight. 1 day stuck in Istanbul airport"
Ưu: "Good overall service"
Khuyết điểm: "The staff could've been more patient"
Ưu: "Food was tasty and diverse"
Khuyết điểm: "The entertainment system on the flight did not work."
Ưu: "Flights left on time. Boarding was good."
Khuyết điểm: "It was blazing hot on every flight. Several guests complained yet the staff kept saying it was cool enough and would not turn it cooler. Although the menu said cheese sandwiches were available at any time, we were told there weren't any when we asked for one. The guest next to me would push the attendant button and the staff would walk by several times without even making eye contact with her."
Ưu: "Courteous and efficient crew."
Ưu: "Hey, two checked bags free, free in flight meal and drinks including alcohol, free in flight movies and music, free headphones, free blankets, and a free toothbrush, yea toothbrush, its like flying in the way way back."
Khuyết điểm: "The check in lines are very very long and take forever"
Ưu: "Everything was top notch.. the food, the service, the overall experience."
Ưu: "flight was comfortable and nice"
Khuyết điểm: "the food offered ...disgusting ..........the airline knows this but continues to serve the customers horrible quality food ."
Ưu: "Newer plane"
Khuyết điểm: "Boarding process was very unorganized and slow. People were allowed to act like cattle rushing the gate."
Khuyết điểm: "The sears are so uncofortable. Leg space tragic!!"
Ưu: "Flight attendants were so kind, timely, tried to answer my questions to the best of their ability, and courteous."
Khuyết điểm: "I wish economy had bigger seats, gave out bigger pillows, had more leg room, and had more room to shift seat backwards to sleep."
Ưu: "THE CREW"
Khuyết điểm: "TIME FROM ONE TERINAL TO OTHER TERMINAL TOO SHORT"
Khuyết điểm: "Seat was broken. Did not recline. Boarding was a Zoo"
Ưu: "Beds were cozy and the food top notch"
Khuyết điểm: "Nothing"
Ưu: "Flight took off on time"
Khuyết điểm: "Pilot announces that we will land 15 minutes early and to buckle and prepare to land in about 20 minutes. 40 minutes later, we were still on air, no explanation given!"
Ưu: "There was a terrorist bombing in the IST airport the day before, but our flight still happened, with no evidence of destruction at Istanbul."
Khuyết điểm: "There was a problem getting my "walker" upon arrival, but Turkish Airlines provided a wheelchair right to the baggage claim area. Very nice service!"
Ưu: "They had really friendly staff."
Khuyết điểm: "The leg space between the chairs was really cramped."
Ưu: "I paid $7 for an exit row. I was worth it. The normal economy seats are extremely cramped."
Ưu: "The staff was really nice when I asked for the green tea they make sure you get it"
Ưu: "Amazing crews"
Khuyết điểm: "Nice seats"
Khuyết điểm: "Crew"
Khuyết điểm: "Better range of entertainment as the options were a bit dated and mediocre"
Ưu: "The crew was very attentive. The pilot landed the plane smoothly. Although had a delayed departure from KUL, we arrived in Sydney earlier than expected."
Ưu: "Good seats and crew."
Khuyết điểm: "Choice of movies"
Khuyết điểm: "Avoid Malaysian airlines and avoid KUL airport. What a mess of a company ..."
Ưu: "The food"
Khuyết điểm: "I was given a window seat but without a window. I felt I cannot breath. I saw many empty seats around"
Khuyết điểm: "I was incorrectly charged credit card fees by BudgetAir as I paid via debit card and they never replied to my emails or answered the phone. This caused stress as my bank account went overdrawn. Cannot recommend BudgetAir at all. Appalling lack of customer service. Avoid like the plague!"
Ưu: "Some staff were good others could not be bothered."
Khuyết điểm: "Nicer staff"
Khuyết điểm: "The KUL to DPS leg was on one of the oldest planes I’ve flown. A 737 with no seat back screens. They handed out 2 inch thick “tablets” in Business class, with no touch screen and only a handful of 10 year old movies."
Ưu: "excellent staff"
Khuyết điểm: "ship needed cleaning"
Khuyết điểm: "cabin not so clean, no foot rest. But crew good service."
Khuyết điểm: "Changed gates 3 times . No one knew what was going on. Late flight. Request for wheel chair not fulfilled. Very tight transfer. Very far to another gate when transiting from kL to Yangon. Ridiculously far. My first n last time with Malaysia airlines."
Ưu: "Having 2 seats to ourselves"
Khuyết điểm: "Crew hurried;seats cramped;boarding a pin-had to take watches off;food indifferent;sat on Sydney tarmac nearly 1/2 hr"
Khuyết điểm: "I haven't even made it to my destination yet."
Ưu: "Hard landing which gave passangers a shock."
Khuyết điểm: "They changed my seat without telling me and the new seat has a faulty video monitor and also a faulty USB port.. no compensation received.. terrible airline"
Khuyết điểm: "Food Seats cramped"
Khuyết điểm: "Delayed again. 5 flights of people crammed in gate area 81 - 84. Ridiculous"
Khuyết điểm: "Worst food ever."
Ưu: "Attendants were very good"
Khuyết điểm: "12 hrs in the air!!!"
Ưu: "Satay, flatbed."
Khuyết điểm: "No amenities kit, no mattress pad, no champagne, no menu for business class. And the forgot to serve the main course of my travelling partner."
Ưu: "Quick on and off boarding."
Khuyết điểm: "Food was average at best."
Ưu: "The boarding is a bit mess up as it was delayed by Malindo Air which share the same gate, I wonder Malaysia Airport authorities has run out of resources why cramp 2 airlines in same gate departing 30 minutes apart, crew is OK seats is comfortable but landing is quite uncomfortable"
Khuyết điểm: "Boarding and landing"
Khuyết điểm: "my bag failed to arrive in bkk till next day and had been broken into at kl airport .bkk said this happens every day at kl never fly malaysia again!."
Khuyết điểm: "Why did the entertainment get shut off more than 30 minutes before landing?"
Ưu: "Second flight was quite empty and the plane was in much better shape"
Khuyết điểm: "The flight was delayed 1.5hours"
Ưu: "Despite recent tragedies that led to loss of life and aircraft, the flag carrier of Malaysia seems to be well on the road back to good health and prosperity. This is a win-win situation all 'round. From being re-booked to an earlier flight by their impressive ground staff to excellent in-flight service and airmanship during the ride, the experience was truly one of the nicest airline experiences in recent memory. With improvements at MNL coupled with this fine experience, I now have another option to choose from when traveling by air both within SEA and beyond. Kudos to all."
Khuyết điểm: "Though not MH's fault, having to queue for nearly 2 hours at KLIA to clear immigration formalities was an extremely rude welcome back here, considering that it took me less than 30 minutes in June to clear formalities at the "Budget Terminal.""
Khuyết điểm: "Had to change gates last minute in Kuala Lumpur. Since security is at the gate, that meant going through security twice. When we went to the new gate there was much confusion among security staff as they were not informed of the gate change."
Ưu: "Movie story"
Khuyết điểm: "Foods"
Ưu: "Free beer and wine. Good inflight entertainment. Food ok."
Khuyết điểm: "Seats uncomfortable and not enough leg room for someone 6'02". They ran out of the chicken meal and I was stuck with the fish which wasn't that great."
Ưu: "Boarding was easy with less passengers."
Khuyết điểm: "The magazine in my seat pocket was dirty. The seat cushion seemed not clean. There was a greasy spot not cleaned."
Ưu: "Malaysia airlines has some of the most beautiful women working for them. Most curteous, kind, and very personable. Beautiful. Beautiful. Beautiful"
Khuyết điểm: "The long layovers with no hotel voucher from Malaysia air. That would be a big help especially for me since I travel alone. And not to familiar with hotel locations, taxis. I am concerned about my safety in another country..."
Ưu: "Whilst I realise this is an Asian airline the warm roll was very doughy & tasteless & the breakfast wasn't at all good."
Khuyết điểm: "The warm roll was doughy & tasteless & the breakfast choice was not good at all. Would suggest a yoghurt & cereal option for non Asians."
Khuyết điểm: "Check in counter personnel were very slow. They did not know proper immigration rules. They made me wait for 30 minutes while they verified with immigration on something I had already told them. I had to rush through immigration and security to ensure I made the flight on time. Added stress as a customer."
Ưu: "Cabin crew friendly and helpful."
Khuyết điểm: "Red snapper was over cooked and rubbery. MH used to have great food. What happened??? IFE system was poor although flight was only over an hour in length - not a major issue."
Ưu: "As always the crew is good and also the food. The seats in economy are not comfortable though."
Khuyết điểm: "Luggage was damaged and the airlines is not responding to my email. Web checking did not work (with an error asking me to contact customer service at the airport) at both departure and arrival flights. I never fly in middle seats but was forced to do so since the staff couldn't give me an aisle seat during check in. I am still waiting for the airlines to contact me about damages."
Ưu: "Nothing in particular."
Khuyết điểm: "Crew were not responsive, lacked initiative and had an upsetting attitude when serving. Food was stale, toilets had pee on the floor: Stewardess didn't bother to clean up, she just sprayed an air freshener instead."
Ưu: "Flights seat is comfortable"
Khuyết điểm: "Delay and boarding at very last minute."
Ưu: "All thing"
Khuyết điểm: "nothing"
Khuyết điểm: "Nothing"
Ưu: "Everything, but pre-boarding - pleasant flight and accommodations."
Khuyết điểm: "Pre-boarding info requires hate security scan, so getting any info from any rep is a joke. Not good."
Ưu: "Not much"
Khuyết điểm: "I expected more from a business class ticket. Service, rest, food experience"
Ưu: "When I arrived early for my 3:15 flight, the agent said the flight would be late but he could put me on and earlier flight. I left Bangkok at 1:45 instead of 3:15 and the flight was very comfortable with a meal on a short flight to Chiang Mai."
Khuyết điểm: "Nothing to complain about."
Ưu: "liked the service.., can improve more..."
Khuyết điểm: "seating place is not completely clean"
Ưu: "Plane was clean on arrival. Enjoyed the fact that passengers were given a choice in meal of veg or non-veg...it was served hot and was delicious!"
Khuyết điểm: "I used the bathroom as soon as I boarded the flight, and it was not as clean as the rest of the plane was"
The crew was nice and helpful. Sits are a little bit too small for high people (there is no place for knees and you have to sit in a uncomfortable position).
Flight was okay. 1 piece of Luggage is still missing.
We had to pay excessive baggage fees, then are bags were damaged.
They tried to charge me $850 US. For 1 extra bag. After complaint that amount is crazy. They brought the manager over who then told me to bring him $450 in cash and they would accept it Big Scam. After going to the bank machine in the airport and getting the money. The manger put the money in his pocket and took my bag I couldn’t do much because i was about to miss my flight STAY AWAY. From this airline They have some inside scam going on with their employees STAY AWAY. Don’t become a victim like I did
Can one expect anything better in a low budget airline Let’s be real
I was moved to a row of empty seats and it made my flight very comfortable. Unfortunately I got sick on the flight but the attention received from everyone was first class and may very well have saved my life. Thank you Scoot.
At least they shoud have offer water 🤭
Scoot is always great value for money.
Instead of the flight attendants talking to each other they should have been monitoring the passengers. The person beside me took a phone call literally 30 seconds before the plane landed. As we were going down the runway ( from landing ) a person in the row in front of me and behind me made phone calls; CRAZY
The crew was very attentive, friendly and efficient.
Khuyết điểm: "Flight delayed. Please be punctual if can’t be earlier."
Ưu: "The crew were super patient (a must when dealing with the quality of passengers from Trichy who were lacking in manners and etiquette)."
Khuyết điểm: "Boarding was chaotic. The majority of passengers seem to not be used to the normal manners and etiquette of queuing and it was chaotic with pushing. Some discipline and order needs to be enforced by ground crew (and this will no doubt make the cabin crews' lives easier)."
Khuyết điểm: "All ok"
Ưu: "It was very good value for money."
Ưu: "The flight was smooth despite bouts of turbulence. The crew ensured everyone was strapped in and the pilot made a prior announcement before flight take-off. Most Pilots don’t."
Khuyết điểm: "The check-in process took extremely Long as there were only two counters open. The boarding process was a joke. Despite the announcement to board by rows, there was no enforcement whatsoever and it was free for all."
Khuyết điểm: "Flight with Scoot are not very well organized. for as large a fleet and number of flight locally should be better. no onboard entertainment nor refreshments. Staff not very personable either."
Ưu: "Nothing. We had to sit on the runway for an 1 hour 40 mins. Staff didn’t even give away water, you had to purchase it... outrageous"
Ưu: "GREAT CREW AS ALWAYS THE SEAT WAS COMFORTABLE AS ALWAYS."
Khuyết điểm: "FOOD WAS ORDINARY NOT WHAT I ORDERED, MY NEIGHBOR IN THE CHAIR OPPOSITE HAD WHAT I WANTED AND IT LOOKED DELICIOUS"
Khuyết điểm: "N/A"
Ưu: "Not sure if I have much trust in the crew. Most of the female crew would walk past passengers who had their seats reclined or in the toilets and other situations and wouldn’t notice (during take off and landing) and the guy would come past later and do her job for them. Ground staff in Bangkok"
Khuyết điểm: "Allow us to upgrade class"
Ưu: "Quick boarding"
Khuyết điểm: "Overpriced drinks and snacks"
Ưu: "Extremely rude."
Khuyết điểm: "I got sick on the flight from some food poisoning and the crew acted put out when I asked for some water."
Khuyết điểm: "You can choose your seat but when you pay you can choose a seat and I don’t like this"
Khuyết điểm: "The flight cancelled.first we boarded twice and been waiting for 7 hours Inside and outside the plane thereafter they gave up and decided to cancel it ..it was nightmare"
Ưu: "Overall okay. Food was not in our list because the flight is about one and a half hour. No entertainment as it was a short one and we departed earlier than the estimated time."
Ưu: "Good price. Was on time, seats were comfortable, helpful staff"
Khuyết điểm: "No use of headphones 30 minutes before take off and arrival"
Ưu: "Crew were professional, friendly and efficient. Aircraft was clean in the cabin and in good serviced condition. Check in Staff were efficient, friendly and professional."
Khuyết điểm: "Seating configuration in economy very small. My Husband is a tall, big man and was cramped by the seat pitch, which made his trip very uncomfortable. To think that we have to pay for such an essential item to life as WATER, when it is free on most other airlines....or at the very least you can get a glass of water. I couldn’t believe the charge price for a tiny bottle of water and the fact that you can’t even get a glass of water either. This is an outrage and a rip off to customers."
Ưu: "Crew on Singapore airlines were very helpful, friendly and accommodating."
Khuyết điểm: "They had 0 entertainment on an 8 hour flight. Tv turned off. One small meal after 20 minutes of flying. Would not fly with scoot again."
Khuyết điểm: "Seats we given did not recline .as they were just in front of emergency exit . The extra leg room seats were empty, but would have to pay extra to sit on them"
Ưu: "on time and departed early"
Khuyết điểm: "none. is budget airline"
Ưu: "On time."
Khuyết điểm: "Food"
Ưu: "Nice aircraft, on time departure and arrival"
Khuyết điểm: "reclining seats only in business class, not lay flat. pay for everything except the bathroom"
Ưu: "Food are excellent. Legroom is good for a budget airlines. Crew are nice"
Ưu: "Singapore to Hanoi flight."
Khuyết điểm: "Boarding is thru T2 airport bus which brings all passengers to Flyskoot plane parked somewhere. Not good for those with strollers. Will avoid Flyskoot if going to Hanoi."
Khuyết điểm: "Temperature in cabin too warm on outgoing flight"
Ưu: "Punctuality was good. No complaints generally."
Khuyết điểm: "Temp in cabin too high."
Ưu: "previous flight arrived a bit late but captain did his best to make up the time"
Khuyết điểm: "Confort"
Ưu: "Nothing to like"
Khuyết điểm: "How can the the airline serve such terrible food that smells of processed plastic!!! It is served burning hot and unedivle."
Ưu: "Crew was cordial, helpful and patient."
Khuyết điểm: "There was absolutely no complimentary service at all, a bit unusual compared to flights we've taken in the past (domestic and international). No offer of free water, what's up with that?!?! There was no entertainment on board for an overnight flight, no blanket, no pillow."
Khuyết điểm: "I could not get on time at airport for check in, because the train got stuck 25min. When I got the counter 45min. Before the flight leaves, they told me that the flight is closed and they can not do anything to help me!!!"
Ưu: "They were very professional, polite and helpful"
Khuyết điểm: "Nothing"
Ưu: "QUIET ZONE"
Khuyết điểm: "FLIGHT AIR CON TO COLD NOT ENOUGH TOILETS"
Khuyết điểm: "Delay one hour"