So little room; the lady next to me was squashing me in the middle seat.
Excellent overall service. Quick boarding, very quick de boarding. Flight attendants were very attentive and quick to take care of any request. Food was good quality and tasty. Overall very satisfied with Premium Economy purchase.
Ticket flight selling should more detail at each a few countries when transit to Vietnam Ho Chi City. Unfortunately, I could not take this flight which was July 22 because i have to transfer airport in Japan. So that, I had to pay another ticket one way to Vietnam and in difference day.
JAL staff is always super professional, polite, and helpful. The ground staff in Japan were exceptionally helpful by solving our connection problems perfectly.
It was good, better than most US airlines.
Flight was delayed. Food is not good. Crew are confused
I like services, food on board is very nice and delicious.
Ưu: "Crew service was amazing - so diligent and courteous. They were incredibly well trained and I would rate their service level as being one of the most competitive within business class in Asia."
Khuyết điểm: "Seats were reasonably comfortable but not as spacious in design as in other business class cabins, so that could be a concern for some travelers. Also, I was not able to convert the main menu of the entertainment system to my preferred language so it was a bit difficult to navigate (that being said, they provided a card that guided me, so it was still usable, and the entertainment selection was good!)."
Ưu: "Pretty limited movie offerings Seat was comfortable in the flat position but very little storage for phone cords and all the other goodies provided during the flight. Because a pain to store and retreive"
Khuyết điểm: "Many movies were old"
Khuyết điểm: "Seat cushion could use more cushioning. Larger portions of drinks served"
Khuyết điểm: "If the flight was on time."
Ưu: "crew was professional, attentive and polite"
Ưu: "Everything ! Makes me what to travel to Japan more."
Khuyết điểm: "I loved it"
Ưu: "Entertainment was good"
Khuyết điểm: "PA system was used excessively."
Ưu: "The flight from Chicago to Tokyo was delayed, which made me worried that I would miss the connection to Taipei. I was very happy to discover that an airline staff person was waiting for me when I got off the plane, having already changed me to another Taipei flight. She explained things and guided me to the right place. She was able to walk amazingly fast for a woman wearing high heels!"
Ưu: "Everything was excellent crew was very helpful"
Ưu: "Liked creative approaches with the meals, with new/different menu - some room for improvements but generally good Loved the movie selection"
Khuyết điểm: "Found the seats hard and uncomfortable after a few hours although the leg space was more generous in economy than United/ANA"
Ưu: "Friendly and attentive staff with excellent amenities ie: check in, seat space, food quality, movies to watch, music, ...etc."
Khuyết điểm: "Nothing to complain about here. Both trips to Tokyo, Japan--to and from Japan have been enjoyable and drama free."
Ưu: "Very family friendly. Good entertainment system."
Ưu: "The seating on this plane was super spacious and comfortable- leg and seats. Also the seatbelt gave real room. The plane was cleaned; crew friendly, food delicious- featuring semi- famous chefs and well ventilated."
Khuyết điểm: "Flights should enter from back to front that way you're not waking over people to get your seat.-"
Ưu: "good flight"
Khuyết điểm: "food is ok"
Ưu: "Prompt, friendly service. Clean aircraft with comfortable seats. Onboard meal for international flight."
Khuyết điểm: "Delayed flight that cost most passangers their next flights, incredibly stressful. Upon arriving to Chicago there was a problem lining up the exit ramp to the boarding craft and it took a very long time to correct the situation."
Ưu: "Seat spacing good for economy food was good"
Khuyết điểm: "Movie Selection"
Ưu: "I like the food best.."
Khuyết điểm: "Hope there will be more tracks from arashi."
Ưu: "It was pretty comfortable for a 14hour flight and all the flight attendants were super nice and very helpful. Different then most airlines in my opinion. Next time I go to Japan it will be with Japan Airlines no doubt!"
Khuyết điểm: "The only thing I didn't like Was leaving the plane."
Ưu: "When I checked in for my flight it was fast, efficient and friendly. Their Manila staff is awesome! I was very impressed and happy with their service. I will be using JAL again."
Ưu: "Great service. Great in flight entertainment. Served a meal. Had USB charge port. Spacious even though I was in the last row."
Khuyết điểm: "Wish they offered a vegetarian meal, however the food was great and I still was satisfied with the parts I could eat."
Ưu: "Food & entertainment"
Ưu: "Everything bad"
Khuyết điểm: "Bad customer service, I don't speak English good , can't understand them jet blue"
Ưu: "That it was comfortable."
Ưu: "Boarding was orderly and crew was nice and polite."
Khuyết điểm: "The person in front of me reclined her seat entire fought crushing my knees and leaving NO legroom, couldn't even use foot rests!"
Ưu: "The seats were very comfortable, the staff were friendly"
Khuyết điểm: "we requested for halal food when we booked the flight, but they brought us the normal food which we couldn't eat"
Ưu: "The family had an amazing flight and the in-flight entertainment was excellent! My kids remained engaged for 6 hours and my wife actually took a nap..."
Khuyết điểm: "As usual it is most difficult moving through the airport in China. It took a long time to get our bags and they were "damaged", however my box made it without difficulty."
Ưu: "I liked that the flight attendants were attentive and gave us all refreshments in a timely manneR."
Khuyết điểm: "The seats were small. But then again, I think that would have been a complaint for all airplanes."
Ưu: "Everything was on time. Crew was outstanding."
Ưu: "Friendly staff"
Khuyết điểm: "Only a small bread í offered for breakfast for a 7 night flight. Expectation is to have a standard flight breakfast."
Ưu: "Best prices for quality service. If the prices for JAL are within $30, I will always select JAL."
Ưu: "JAL is the best airline I've ever flown."
Khuyết điểm: "Food isn't to my liking but was good."
Ưu: "excellent food,comfortable, easy check in process"
Khuyết điểm: "my bag was deemed not carry onable by staff but I had checked to make sure measurements met carry on criteria"
Ưu: "Service was especially good. Very professional."
Khuyết điểm: "Nothing"
Ưu: "The service was exceptional, friendly and polite. Food was good and entertainment selection was awesome."
Ưu: "As always on JAL 787-8 long haul flights, the crew was very courteous, entertainment was varied, food was alright and seats were better than some."
Khuyết điểm: "The JAL first-generation 787s don't provide the great legroom that newer planes do, but is still infinitely better than older 767s and 747s."
Ưu: "Most courteous check in. Boarding was a breeze. Great in flight service and lunch. I always look forward to a flight on JAL."
Ưu: "My son and I enjoyed the courteous and genuinely friendly service and attention from all flight personnel paid too us to ensure a wonderful experience to and from Japan. From Hawaii JAL manager upon check in concern for my son not feeling well to the attendant realizing we spoke no Japanese to apologize and begin conversing in English, every one was pleasant and professional in desire to please us and make our trip so comfortable."
Ưu: "The crew were cooperative and the supplies were good"
Khuyết điểm: "The chairs were not comfortable and the toilets were so dirty"
Ưu: "Food, good, Too Much even! Beers, sweedish meatballs, and caramel Gelato just to name a few. Actual seat comfort was fine. Stewards performed well."
Khuyết điểm: "Lies, not JAL....American Airlines. Paid for JAL received American. Checking in sucked, a whole explanation would wreck this page.....could not reserve seats near spouse. ....in flight entertainment was less than mediocre....seat positioning was grueling not able to get comfortable for the 13hour trip."
Ưu: "The service, the air hostess, love them all."
Khuyết điểm: "Flight in Asia was better, because the plane was better, this flight needs a new upgrade on technology, other than that it was perfect."
Ưu: "The crew was professional and super friendly."
Khuyết điểm: "Our bags had arrived early, and were waiting at the service station. However, there was no one there in the rooms and our stuff was left outside the door. We have pictures of our bags left out. It’s kind of a bummer that our stuff was left unattended. Someone could of grabbed it."
Ưu: "The seat is very comfotable. But on the fright from Japan to Bangkok very upset me and my husband. We sat seperated, but on the plane we saw 2 seats available, I asked woman crew that can we move to that seats. She went to talk with the guy who sat on the aisle seat. I heard he said he reserved"
Khuyết điểm: "The seat beside him for his friend. And the crew said to me she so sorry I couldn't move to sit with my husband. But later no body beside him and he lay down 3 seats all the way. And the crew do nothing for us. We very dissapointed."
Ưu: "The crew was very good. The service was fine."
Khuyết điểm: "The food could have been better."
Ưu: "Excellent crew!"
Khuyết điểm: "It could have been quieter."
Ưu: "I loved the film with kabuki characters to introduce safety procedures."
Khuyết điểm: "More seating room, better ventilation."
Ưu: "No issues, waiting area clean and comfortable. Crew efficientand pleasant."
Khuyết điểm: "Not a thing."
Ưu: "The staff is friendly with attention to detail"
Ưu: "One of the best service! Thank you!"
Ưu: "A taste of Japan food."
Khuyết điểm: "None"
Ưu: "Enough legroom/more than what you’d find on your standard 4-5 hour flights. The stewardesses were great! They attended to every need with a smile. They did a great job of making sure everyone was comfortable."
Khuyết điểm: "They need some vegetarian options for meals."
Ưu: "I liked how much leg room we had. I also liked the movie selection and the food."
Khuyết điểm: "It would have been nice to have water more frequently during the flight."
Ưu: "The seat, service and food..all is great as always."
Ưu: "Good service"
Khuyết điểm: "baggage was broken."
Ưu: "The crew is attentive and kind, the promptness is the airline, they aren’t afraid to serve you top notch food and dessert"
Khuyết điểm: "The only thing that soured my trip was on the way back, it was a passenger who was just way overboard disgusting. First of all he takes off his shoes and then his socks and crosses his legs so his barefoot is right next to my tray table. Then he proceeds to unbutton his pants and unbuckle his belt. Reaches down into his nethers and takes a good whiff of his hand. This passenger continually kept encroaching into my seat, either sitting on a portion of my leg or putting his shoulder over my shoulder, even at one point used me as lean on. It was a 9 hour flight of misery... I was definitely uncomfortable for majority of that flight due to the passenger in 40A on flight NH176"
Ưu: "Nice smile and service. Food is good as well"
Khuyết điểm: "Arrived later than schedule"
Ưu: "The seats in business class are excellent. The staff is wonderful and very attentive. I'd fly ANA again especially on the 787."
Khuyết điểm: "The entertainment is pretty limited , and the food selection is limited for western food."
Ưu: "Loved everything about the flight - food was good plenty of drinks throughout the flight unlimited movies smooth take off and landing."
Khuyết điểm: "Flight was delayed by 30+ minutes which made me/many others late for any connecting flights."
Khuyết điểm: "More of an movie selection. Maybe up date movie ever 2-3 weeks as they become available for the company"
Ưu: "ANA is a great airline with a decicated group of professional. I love flying with them!"
Khuyết điểm: "Can't think of one thing."
Ưu: "Staff was wonderful and pleasant. Food was good for plane food. Entertainment was enough to get us all the way there."
Khuyết điểm: "Seats in economy are a little uncomfortable, but to be expected."
Khuyết điểm: "The fact that my feet got very swollen (twice their normal size) due to the small space - that had the passenger to my right sleeping on top of my right side."
Ưu: "Excellent food. Very nice service."
Khuyết điểm: "Food needs improvement"
Ưu: "The ANA crew were very sweet and accommodating"
Khuyết điểm: "Very unhappy over the first leg. Nothing indicated it was a United Airline flight to be boarded at United Airline terminal in LAX. Seat selected at time of booking was not honored since selection has to be done on United Air's web site. Did not get the meal I ordered for the same reason. Very short time to get from arrival gate to the connecting gate at Haneda."
Ưu: "ANA has done well recently, with top notch offerings of food, flight crew, entertainment, and creature comforts. The food options consistently good (and I do enjoy the small touches like the candy at the end), and they are very friendly!"
Khuyết điểm: "The music... it's catchy... but too catchy and I find myself whistling it for an hour or so after the flight!"
Ưu: "ANA has been running a top notch game recently. NRTcanbea mess particularly if you're transitioning due to security, but ANA does a good job with the passengers, food and flight."
Khuyết điểm: "Would like to listen to ATC"
Ưu: "I feel like home"
Khuyết điểm: "The crew smail"
Ưu: "Free alcohol on international flights is always a plus."
Khuyết điểm: "The movie selection was not as expansive as I've seen previously."
Ưu: "They had a lot of Great Movies! I was able to catch up with Kong, James Bond, The Great Wall and much, much more!"
Ưu: "Sleeper seats, food and service"
Ưu: "Friendly and accommodating crew"
Ưu: "The crew was very efficient and the food was also good"
Khuyết điểm: "You should add some veg dishes"
Ưu: "The stewardess are the most polite and helpful I've travelled with"
Ưu: "Great customer service and very kind staff!"
Ưu: "All staff were very helpful and polite!"
Ưu: "Efficient, courteous crews,"
Khuyết điểm: "Luggage check-in referred to United Airline was refused.JetBlue checked luggage to final destination efficiently."
Ưu: "High quality fit out, amazing flight crew, great food."
Khuyết điểm: "Movie selection could be greater."
Ưu: "This was a pleasant flight. The crew was very friendly and considering I almost missed my flight, due to my own negligence, the airline was amazing in making sure I made it."
Khuyết điểm: "I can't think of anything to not like. It was a short and easy flight."
Khuyết điểm: "We didn't hear the announcement that the gate for our flight had changed. I just happened to look at the flight info and noticed our flight was not listed. I went to the desk then I was informed of the change. Poor service."
Khuyết điểm: "Check in process was horrible at TKS, extremely unknowledgeable gate agents, took 6 people and 1.5 hours to check and pay for bags."
Khuyết điểm: "limited movie selections"
Ưu: "The food. the personable flight attendants. The whole experience is amazing."
Khuyết điểm: "Lack of English movies on the ife. Mediocre headphones in business class."
Ưu: "On time, comfort, good food, good deal"
Khuyết điểm: "N/a"
Ưu: "Hassle-free luggage check-in process. Amazing hospitality led to a great in-flight experience. Empathy and kindness of staff was exemplary. Every crew member goes above and beyond one's expectations. My wife and my kid had a lovely time and comfortable journey. Will definitely try to book this flight again in future."
Khuyết điểm: "There was no Indian or vegetarian food. My wife and my kid had to work with bread and jam only."
Ưu: "Our seats did not recline, but were locked in the fully upright position, making it impossible to sleep. If this is policy for ANA, many customers will go to other airlines."
Ưu: "I have two flight which is United and ANA. I love ANA so much especially the food!! And the crew!!!. The food is the best! I love it!! And the crew is so friendly, professional and lovely."
Khuyết điểm: "So far I don't have"
Ưu: "Seats were comfortable. Entertainment was OK."
Khuyết điểm: "I don't know what that food was, but it wasn't food."
Khuyết điểm: "Long security lines"
Total flight experience was amazing
Ưu: "Great crew! Excellent business class suite"
Khuyết điểm: "Best service"
Ưu: "Amazing staff, clean plane, good food, comfortable seats in business"
Khuyết điểm: "Plane was very warm. Uncomfortably warm Movie selection was boring. Too many Marvel films which was ridiculous."
Khuyết điểm: "If they had gate number on bording pass from Doha to ahmedabad."
Ưu: "Seat was comfortable and entertainment selection was good."
Khuyết điểm: "More snacks on a long flight would be good. Hot chocolate instead of tea and coffee would be appreciated by non-tea/coffee drinkers."
Ưu: "The seat was ok and the food was good."
Khuyết điểm: "Though the staff was friendly, I found them a bit unhelpful. I was literally holding three bags and a toddler in my arms, and passed at least three airline crew members. However, not one of them even bothered offering for help. I don’t expect that from a world class airline."
Ưu: "Stuff are so excellent clean plane good food"
Khuyết điểm: "All the food was terrible breakfast lunch and dinner I was sick from eating chicken I started vomiting as soon as I was on my way home , please serve better food , food tastes like factory junk , please offer cold drink and cold water or least ask if you would like ice, all the cups for the beverages was small, seating was very uncomfortable not enough room especially if you sitting next to a large person they kept elbow me and taking up my seating , I was so miserable on a 16 hours flight on Qatar to LAX , very bad experience , please do better, also staff was not friendly"
Ưu: "I like that they deliver me safe and sound to Vietnam"
Khuyết điểm: "I would prefer no interruptions while I am watching my movie"
Ưu: "Nice new plane. Good seats. Good seat space between you and person in front of you."
Khuyết điểm: "Nothing."
Khuyết điểm: "better food"
Ưu: "Great crew and front desk"
Ưu: "Of all the flights and airlines I have used this was definitely the top of my list . The aircraft was clean , the crew were polite, curious, and attentive nothing was too much trouble. The food looked good tasted good and was plentiful. The pyjama were a nice added touch and very comfortable for the long flight. Flying into Cardiff airport was so good for my intended destination. I would certainly recommend them to others and many airlines could learn from their example.Well done and thank you"
Khuyết điểm: "There was nothing I didn't like about this flight"
Khuyết điểm: "Narrow 2x2 sleeper seats are really narrow and feel much too close to one another. ."
Ưu: "Excellent crew and food."
Khuyết điểm: "No WiFi."
Ưu: "business cabin nearly empty. comfortable seats"
Khuyết điểm: "Expensive WiFi"
Ưu: "I flew Qatar from Doha to NYC and the meal quality and options were excellent. I also enjoyed the amount of new Hollywood movie releases and music options."
Ưu: "Food crew and entertainment were all good thanks"
Khuyết điểm: "A child behind me kept kicking the back of the seat all the time and the mother did nothing about it"
Ưu: "They do their job well"
Khuyết điểm: "I didn't like that my original return flight selection was changed one month after confirming. The new flight details which were automatically chosen for me had me coming back home a full day later. This forced me to have to select a new return flight with an 8 hour layover."
Khuyết điểm: "Too many security screenings including the airline’s itself.!!!"
Ưu: "Friendly staff"
Khuyết điểm: "The food was very poor"
Khuyết điểm: "- Leg Space is challenge"
Ưu: "12 hrs transit must give Hotel, without Hotel it was bad!"
Khuyết điểm: "More than 10 hrs transit must give Hotel !!"
Khuyết điểm: "We had booked the flight together and they ended up putting us in different rows and couldn’t fix that. We travelled 14 hours apart :("
Ưu: "Everything! Great budget price that still delivers first class service. The stopover in Doha is wonderful. Could not be more pleased!"
Ưu: "Late night flight and new cabin design was great. Crew was friendly and quick to respond to requests."
Khuyết điểm: "Entertainment options need to be expanded. Mouthwash should be added in toilet."
Khuyết điểm: "Crew nice alway take care customer"
Ưu: "The airline in general was good, provided a kit with socks, ese plugs,toothbrush and other essentials,good movie choices, overall customer service. They had free wifi which was amazing!!"
Khuyết điểm: "We took 2 long flights one from morrocco to Qatar and Qatar to dallas. The food on the flights was not the best, one the first one they ran out of chicken meal and only had fish left which was gross, for such a big airline you would also think they give a snack in between meals but they do not.also after giving you the food it took a long time for them to pick up the tray which I thought was unusual"
Ưu: "The plane is very comfortable and the staff are friendly"
Khuyết điểm: "Nothing"
Ưu: "Let's just say there was nothing I didn't like"
Khuyết điểm: "I have no comment"
Ưu: "Smoothe landing"
Khuyết điểm: "Old plane, some kind of tablet thing with an attached remote almost impossible to figure out even how it works. 7hr flight and I only saw the steward twice."
Khuyết điểm: "The seats could me more comfortable . The one that flew from Doha to Mumbai was way more comfortable than the one from Houston to Doha ."
Khuyết điểm: "Two meals served. Too many chicken options, so alternates quickly ran out. Also first drinks were served 3.5 hours after boarding gate opened. No drink options at boarding gate."
Khuyết điểm: "Engine problem. Everybody off of aircraft after sitting in it 3 hours!. No airline representitives inside airport to help. Slept in airport with various ppl from qatar popping up and giving untrue information"
Ưu: "Staff were friendly, food was good, and the plane was nice."
Khuyết điểm: "In the bathrooms there was only one type of tissue paper beside the toilet paper. Adding a thicker paper towel like most airlines do would be better so that passengers can clean up any water splashes as soft tissue is not effective for this."
Ưu: "It was not a full flight. It was ok."
Khuyết điểm: "Well, I noticed when the person in front of me reclined their seat, I had a hard time adjusting the entertainment screen so I could see it properly."
Khuyết điểm: "Worst customer service ever seen in my 15years of flying experience. Initially charged $1000 for 3 tickets for modification of return trip - confirmed the same and tickets issued (i'm fine with this). But, after i made arrangements for new date, I got a call saying calculation error and asked to pay another $500 leaving me no choices. How can such a reputed airline have no tools to calculate the pay? Other airlines offered one-way for half of the price i paid. On top of it, online helpdek promised front line seat to satisfy me but nothing was offered even if i ask explicitly. Simply declined saying i am not in priority list. Why do they make false promises? Friends, Just don't fly in Qatar for food....."
Ưu: "Everything was taken care of and I never had to worry. I felt well treated, important, my things were taken care of and respected, the plane was clean and had great in flight options for food and entertainment. The staff was respectful and nice."
Ưu: "Best thing is 2 free checked bags."
Khuyết điểm: "Food and service in economy could be better. Nothing special about Qatar."
Khuyết điểm: "Food is not up to the standard. They make announcements that there will be snacks like sandwiches and ice creams, but they don't offer that openly. You have to ask for snacks. Now we, US citizens don't like to ask for food just so you know. The crew should offer. if we don't need the food, we can always say no."
Ưu: "Comfortable wide seats, good service"
Ưu: "I liked the food and the entertainment ."
Khuyết điểm: "My seat was broken so I sat up right for 16 hours. To top it off I needed to use the toilet REALLY bad but was denied even though we were SITTING on the runway for 20 mins. When I FINALLY get to use the toilet, after a smaller Asian girl and a taller Indian girl were getting bags of blankets out of, I leave a WOODEN CLIPBOARD full of VERY important papers that will cost me inside. Yet when I call to retrieve them they are "nowhere to be found" so you're telling me out of those 2 women, the Indian gentleman, the black woman & the other Asian woman back there didn't notice a clipboard when I was the only person back there trying to use the toilet or they simply threw a wooden and metal clipboard away ?? With what was clearly paperwork clipped onto it ? The girl at the service desk of Qatar airways claims to have looked herself. But she was rushing me off of the phone so I don't feel like she remotely cared even a little. I am PAST unhappy. So thank you for throwing my paperwork away I know for sure was left behind. Very thorough team."
Ưu: "This trip was nice. I will fly Qatar again"
Khuyết điểm: "There was no water in the flight's restrooms"
Had 4 flights, all of them got delayed
Everything went very well. The crew and flight attendants were awesome. A 1hour and 20 minute flight. Enjoyed it, one step closer to home! 😃
Ưu: "Gate agent was great"
Khuyết điểm: "They didn’t have a pilot assigned to our flight. Had to wait 3 hours for a pilot to arrive. 😞. Thank goodness I wasn’t in a hurry to get to my destination."
Ưu: "Efficient crew"
Khuyết điểm: "Super crowded and hot"
Ưu: "Plane wasn’t full, they allowed everyone to spread out in the plane"
Ưu: "They were fine. Seemed really short with a mom and her children but other than that, average."
Khuyết điểm: "Well, my flight was delayed for an hour and a half and it seemed like the airlines mistake, not weather. It's going to make me over 2 his late to a concert, which is the main reason I came here. So hopefully they let me in, or I just spent $300 for nothing."
Ưu: "The entire crew and the landing"
Ưu: "I liked that the armrest came up and that the walkway was a bit wider than other airplanes."
Khuyết điểm: "Larger seats"
Khuyết điểm: "Paid for a seat with extra legroom, but passenger in next seat allowed small child to run back and forth in the legroom. Nothing was done when observed by crew"
Khuyết điểm: "The flight attendant was outstanding. Flexible. Good sense of humor and very professional"
Ưu: "The crew was very courteous and helpful, they seemed to have a positive attitude and worked with passengers like they really enjoyed their job."
Khuyết điểm: "There was a 3 hour delay outbound and a 9 hour delay inbound. On the inbound flight I was put up in a nice hotel for the day and given a $30 meal voucher. However I missed my connecting flights and had to be put up when I got back to the States. Despite getting in at 10pm I was put on a 5am flight."
Khuyết điểm: "Late. Again. For no good reason."
Khuyết điểm: "More leg room, more attentive to customers with disabilities"
Khuyết điểm: "Well the flight was delayed out of Indy and then due to some emergency at Ohare, we taxied for at least 30 minutes causing me to be late for my connecting flight and now I'm still here waiting for my new flight which is delayed."
Ưu: "Nice crew! Specifically remember Monica"
Khuyết điểm: "Boarding was inconvenient and the plane was half empty, leaving the majority of the passengers in the back. I’m sure it’s because of weight distribution but it’s still kind of annoying."
Ưu: "Crew was attentive and professional."
Khuyết điểm: "The lady behind me was a bit of a crank / wouldn’t allow me to recline the seat / kept pushing it up. REALLY , that 3 inches was affecting you . SMH"
Khuyết điểm: "The plane was not full. I sat in row 32 with two people on either side of me. In the row in front of me there were no people in it. What’s up with that? We also sat on the tarmac at the time that we were supposed to be deplaning. We were waiting on another plane to back out of the gate for 10 minutes. What’s up with that?? American Airlines, get your act together!!!!!"
Ưu: "Row to myself. Big plane."
Khuyết điểm: "Still need more wgroom as someone over 6 feet tall."
Ưu: "Super great flight attendant in first class. Very friends and beautiful smile. Nice to see on stressful days traveling. Nice job!"
Ưu: "Great service and fantastic landing!!"
Ưu: "Boarding the plane was incredibly fast. As for the crew, I got an iffy energy from one of the crew members whom I felt was trying to play on my intelligence."
Khuyết điểm: "I wish American offered more vegan and wheat/ gluten free options, as well as herbal tea options. I was determined to sleep during this flight, but I was hoping this plane would have the TV behind the chair. I enjoy watching the live map as we’re flying."
Khuyết điểm: "Nothing was wrong."
Ưu: "Boarding was quick, flight took off and landed close to the time it was supposed to."
Khuyết điểm: "Seats could be more comfortable, first check d bag could be included instead."
Khuyết điểm: "Horrible customer service I will never fly with American again"
Ưu: "It was as good as one has gotten used to"
Khuyết điểm: "It was only as good as one has gotten used to"
Ưu: "The staff"
Khuyết điểm: "The snack selection and lack of entertainment"
Ưu: "I did like that "new plane" smell. Good pretzels."
Khuyết điểm: "Plane was too new; computer system hadn't been set right. Left 45 minutes late, though made up some lost time in the air. Very rude passengers (obviously not the airline's fault, I know). Everyone thinks they should be the first to get off the plane!"
Ưu: "Easy boarding"
Khuyết điểm: "Would you like a beverage? Not unless you asked and that was only if you could get her attention. Truly felt like a second class citizen in this fight"
Khuyết điểm: "We arrived 30 minutes early but then we waited 30 minutes for a gate."
Ưu: "Quick boarding and luggage pickup."
Khuyết điểm: "Mediocre staff. In my experience United is more friendly and welcoming."
Ưu: "As a fat guy, I really like these newly built AA airplanes with huge seats. Two great flight attendants, too (a rare thing this day and age). Better than average coffee for an airline."
Khuyết điểm: "Terrible turbulence. I know it's not AA's fault, but still, despite how nice the plane and staff were, I was sweating bullets for two hours!"
Khuyết điểm: "The space between seats are too small, and the seats do not recline enough (very uncomfortable)"
Ưu: "Friendly flight stewardesses!"
Khuyết điểm: "Flight cancelled. Thanks, Obama."
Khuyết điểm: "Flight itself was good, but will never book via JustFly again. 2/3 of my flights were cancelled and I was never notified. Then I had to call to reschedule, which took almost an hour. Then they stated they would send my confirmation via email 24-48 hours. 3 days later and the confirmation still never came. SO I had to call again and wait another half hour. No point in booking through a 3rd party for that type of hassle."
Khuyết điểm: "Dirty food trays trash jammed down it and flight attendant said the she doesn't touch that cleaners doBeing"
Khuyết điểm: "4 delays and two flight changes... I was late and it was crowded"
Khuyết điểm: "Flight was late, no info why, when landed in DCA NO GATE AVAILABLE - and that is past 10 PM."
Khuyết điểm: "Plane delayed, had to switch to new plane which was after two hours"
Ưu: "Great service, good window seat, smooth flight"
Khuyết điểm: "No music/radio at my seat"
Ưu: "The flight attendants on both flights were very friendly"
Khuyết điểm: "They changed my flight without telling me about it. My first flight was at 8 but my plane was late. When I went to the ticket counter they changed my flight and didn't tell me when I was getting to my destination"
Ưu: "Absolutely nothing"
Khuyết điểm: "American has gone to these thin seats so that they can cram more cattle into the back. They are absolutely the most uncomfortable seats I've ever had the displeasure of being forced to sit in, and unless you're willing to pay even more for "premium" seats, you won't even have enough space to sit. I will never, never, ever give American Airlines another penny."
Khuyết điểm: "I didn't like how we were 20 minutes early yet after 1.5 hours of sitting on the Tarmac that I missed my connection by a few minutes. I wish the crew hadn't falsely informed the passengers onboard that the other planes would be delayed with the communication issue @ Reagan (DC)."
Ưu: "The crew was good."
Khuyết điểm: "Washington airport grounded our flight for no apparent reason while we were on the runway in Indy about to take off, then didn't tell us when we could expect the delay to end."
Ưu: "The crew on board the air craft was great"
Khuyết điểm: "The Indianapolis to JFK trip was the first of three legs. My bags were only checked to JFK. I have a badly broken ankle and needed a wheel chair. I could not manage my luggage and crutches. It forced me to take a taxi to the international terminal, then ask strangers for help with my luggage once I got there. I am extraordinarily displeased!!!! I will not fly American again."
Ưu: "Made it to LGA"
Khuyết điểm: "Didn't make it home"
Khuyết điểm: "Very narrow seats. I am not very tall and my knees were hitting the seat in front of me"
Ưu: "I liked the smooth ride, and engaging captain. We didn't hit much turbulence, even if it is uncontrollable. Takeoff and landing was smooth and put my worries about flying to rest."
Ưu: "Senior flight attendant and pilots were friendly and competent as were the checkin personnel. We also appreciated the fact that the flight was on schedule. Lastly, we were pleasantly surprised with the cleanliness and comfort of coach."
Khuyết điểm: "No major complaints."
Ưu: "Fast entry... Great crew"
Khuyết điểm: "Entertainment"