I couldn't abord my flight because of the airline and I didn't get my money back 😓 + I'm a military service member I'm late to my duty called. So I didn't get my money back and I had to buy another flight.
Ưu: "Comfortable seat, pleasant crew."
Khuyết điểm: "The food was terrible."
Khuyết điểm: "No movies"
Ưu: "The crew was very attentive and our seats in Prestige class were very comfortable."
Khuyết điểm: "The entertainment options were meager at best."
Ưu: "The crew was excellent!"
Ưu: "Food and professionalism, were excellent, had a good stress free experience."
Khuyết điểm: "Had issues with unusual plane noise."
Ưu: "Crew was amazing"
Khuyết điểm: "Seats was kinda uncomfortable. Leather seats would be great"
Ưu: "Food delicious! Flight attendants very attentive, helping with babies and really doing more than I’ve ever seen."
Ưu: "Crew was great food was great flight was safe"
Khuyết điểm: "More room"
Ưu: "I love Korean Air"
Khuyết điểm: "No complaints!"
Ưu: "bibinba(korean food）was very good rfor me."
Ưu: "Clean comfortable"
Khuyết điểm: "Vegan meal option needs more veggies"
Ưu: "Well equipped economy class. More leg room than others. Food is ok."
Khuyết điểm: "Other carriers tend to be cheaper(but also not as good)"
Ưu: "The trip was excellent because first of all, I was the one who booked it. Secondly, I selected all the aisle seats. The airline isnine of the best with friendly and courteous crew."
Khuyết điểm: "The USB port on my seat to charge my cell phone was broken. And the airplane gets warmer in the duration of the flight. The crew should always make sure that the air conditioning's thermostat is in the coller setting."
Ưu: "Great service!"
Khuyết điểm: "Dated aircraft A330-300 and seats."
Ưu: "Friendly service"
Khuyết điểm: "Didn't dislike anything"
Ưu: "The movie selections were pretty good and was enough entertainment for the long flight"
Khuyết điểm: "The flight delay forced us to run from one end of the Incheon Intl Airport to another to catch our connecting flight."
Khuyết điểm: "Great"
Khuyết điểm: "Boarding could have followed through with the row system rather than everyone all at once."
Ưu: "The new plane was amazing on my way back from Singapore to Chicago. The staff is extremely courteous. The food was good which included some traditional Korean food options and some western cuisine."
Khuyết điểm: "On my way from Chicago to Singapore, they had an old plane and the business class was mediocre at best. The seats were uncomfortable. They were stacked side by side and did not have a "personal pod" formation which in my honest opinion is quite a waste of thousands of dollars you paid to travel. Additionally, the entertainment was just okay. There were not too many great options of movies and for the old plane, the screens were really bad."
Ưu: "Great service"
Khuyết điểm: "Wish I could have sat further in the front"
Ưu: "bring you anything you need. so helpful."
Khuyết điểm: "Very tight seating"
Ưu: "Cleanliness and professional crew."
Khuyết điểm: "Food."
Ưu: "Korea Air is a great airline. Jin Air (for the return part) was OK. The flight attendants of BOTH airlines are GREAT, but the seats in Jin Air are cramped."
Khuyết điểm: "Korea Air is a great airline. Jin Air (for the return part) was OK. The flight attendants of BOTH airlines are GREAT, but the seats in Jin Air are cramped."
Ưu: "Food, service"
Khuyết điểm: "Nothing"
Ưu: "I could never have survived that long a trip on a cramped US airline sitting in a center seat."
Khuyết điểm: "I don't like their policy of closing all the blinds when it is daylight outside."
Ưu: "Korean Air staff friendly, accommodating. Meal choices were always chicken, beef or cream pasta."
Ưu: "They were helpful in getting us on and off the plane. My daughter spilled a drink and they quickly gave me napkins and wet towels to clean up. Also, the plane had great leg room!"
Ưu: "Great Service, enough leg room for someone who is 75 inches in height, good food, and an on-time arrival."
Khuyết điểm: "Bathroom"
Ưu: "From the April 12 Sydney to Seoul flight, the landing at Seoul was so smooth, so professionally done I hardly knew we had touched ground. That Captain has much to teach all pilots wanting a higher standard to their skills and the recognition of these standards. That caption is worth his/her weight in gold, giving Koran Air a gold standard. To compare, the landing at Osaka April 12, late at night, was done by an apprentice who has much to learn from your gold star captain.."
Khuyết điểm: "The same Sydney to Seoul flight, crossed the Qld Great Barrier Reef around 11am April 12. Having a window seat, so much detail of the Reef was visible which greatly surprised me. Beautiful colours galore. Having my face glued to the window at this time, I was unaware of cabin happenings. A male steward tapped me on the shoulder and said "Close your window blind". The beautiful scene outside my window was a first and being 76 old, likely not to happen again for me. Naturally, I ask the male steward "Why", He repeated 4 more times, "Close your window blind". Each time my reply was the same, "Why". On his last request, his voice raised, so in turn, my reply was raised. Sadly, he walked away silently, hands waving in disgust. Only then did I realise the cabin was completely black, no light seen. If at 11am, traditionally, this is a custom, a service to passengers on that particular flight, the male steward didn't say. He clearly expected to be obeyed and didn't expect a challenge. But also felt I didn't deserve a reason for his, what clearly was a demand. Would he have treated a male passenger differently. I flew economy because that is what my budget demands. Flying is not common for me but certainly a thrill that demands a window seat. I give much praise to all other staff, especially the captain landing that very craft at Seoul. At my age, years of experience allows me to be aware and notice. A beautifully presented mature female stewardess in economy, served me. When I requested a beer with the main meal, she said I will give you my favourite. I knew this was double talk for having only one brand beer left, that was a weak American beer. I watched this lovely lady many times being distracted by other staff with questions and 2 other passengers near me, asking for changes. She never blew it. And she passed me in the Sydney terminal, end of the day for her and believe it or not, she remembered me. She was not in such a hurry to get to her destination, that she gave time by turning her body, giving me a wide smile with eyes saying, Yes, I served you. You see, she's never off the job of customer service. I learned much, flying with Korean Air. Many thanks, Sally"
Ưu: "Food and boarding."
Khuyết điểm: "No comment."
Ưu: "Fare was cheap w/ beuatiful service from korean airlines"
Ưu: "I really liked how Korean Air had the next flights gate information on my boarding passes."
Ưu: "Much more legroom than I've ever experienced in economy class. Also the sound system for classical music was better than I've experienced before."
Khuyết điểm: "The thirteen-hour flight was tiresome -- but less so than breaking up the flight into shorter flights and layovers."
Khuyết điểm: "too little leg room."
Ưu: "Great leg room and wonderful flight staff. Coffee was excellent."
Khuyết điểm: "Movie selection too limited and the same movies were offered on the return flight. The smell of sesame oil was a bit overpowering on the flight due to food choices offered. Additionally, an American/European style breakfast option would have been nice. We were offered two meals on our 14 hour overnight flight and both consisted of what we would consider to be dinner or lunch options."
Ưu: "Good customer service"
Ưu: "Just about everything"
Khuyết điểm: "In priority class the space was narrow when accessing the aisle from the window seat"
Ưu: "Service and leg room!"
Ưu: "Nice friendly staff"
Khuyết điểm: "I bought my ticket last minute not realizing that my lay over in Korea was 12 hours I arrived in Korea at 5:30 am, stayed at the airport , slept , walked, ate, sleep patiently waited for my 1930 boarding I finally boarded and was told in their broken English that I am going to be inspected I was thoroughly searched, my pursed was inspected, my body was inspected ,the asked me to open both of my hands and they run a white strips into my palm( I'm a nurse ) and the first thing that entered my mind was they were checking me for drug screen I am very bothered with what happened , Korean airlines makes their passenger have a long lay over and at the end will be thoroughly searched because she stayed in the airport too long How is Korean airlines going to support this insult!!! Anyone tell ne"
Khuyết điểm: "special meals especially Hindu meals non vegetarian"
Ưu: "Entertainment and USB plugs at every seat. Headrests wrap around. Decent seats. Food OK. Had fish option but no veggie."
Khuyết điểm: "No veggie food option despite ordering special meal."
Ưu: "I have flown with many airlines and Korean Air is by far the best airlines I have flown with. Great service, perfect locations."
Khuyết điểm: "China Air was alright. Just didn't like the whole running around the airport trying to figure out what counter to go to. Also I am not a big fan of getting transported via bus from terminal to plane"
Ưu: "Multiple rounds of complimentary food and drinks"
Khuyết điểm: "Unable to sleep"
Ưu: "comfortable seats...above average food choices"
Khuyết điểm: "limited selections of the movies they offered....a very long walk going to the next gate to catch my next flight."
Flight Attendants were pushy, asking me to put on my mask when I had just woken up from sleep in the lay flat bed in business class. Had one flight attendant rudely ask me to shut the door to the bathroom when I had literally just opened it to go in. Business class seats were really not any larger than coach/economy seats, so the lay flat beds were like a coffin, and not comfortable.
It is what it is. MILM would have been nice to have with snacks.
Ưu: "Check in procedure in Los Angeles can’t get any worse"
Khuyết điểm: "If check in crew knows what to do, as simple as that."
Ưu: "Check in staff were good. We departed on time."
Khuyết điểm: "Better if they could provide maybe nuts I flight but if not, it's still all good for an hour flight.."
Ưu: "It's very comfortable and the flight service is excellent."
Khuyết điểm: "Offer more snacks"
Khuyết điểm: "Flight from Seoul to Phuket did not have outlets if that is something you require"
Ưu: "Crew was great"
Khuyết điểm: "Food was okay. But good for what it was"
Ưu: "Food had great options, Crew was very friendly and efficient, toilets were kept clean, organized and stocked the whole trip - much better overall compared to my trip going to HK."
Khuyết điểm: "I wish there were more movie choices available, and that English subtitles were available even when watching a movie in English."
Ưu: "Already commented in the Hanoi to Seoul part. Sorry."
Khuyết điểm: "More subtitled movies in English."
Ưu: "Nothing! I was upset the whole trip!"
Khuyết điểm: "They made me cancel my 6 month stay to a 30 day stay when I arrived at the airport, otherwise they would not allow me on the plane! They said I needed a vista for the length of stay which I always get when I am in Manila for the past 8-10 years that I have been going without any prior warning before I confirmed this booking! I was charged $500.00 to change the departure date! Outrageous!"
Ưu: "Same as above"
Khuyết điểm: "Same as above"
Ưu: "The seats in business class were very good and the staff was also very good."
Khuyết điểm: "I've flown to Korea many times and this was the most turbulence I've ever had. The choice of moves wasn't good."
Khuyết điểm: "No vegetarian food I’d you didn’t pre-order 24 hours in advance. I couldn’t check in online so preorder not an option. Boarding started late on both flights"
Ưu: "The crew was ok."
Khuyết điểm: "Luggage pick up was very slow. Random inspection at Incheon is not so random at all. 90% minority."
Ưu: "My husband and I were flying out of Jeju Island on the morning of 6/27/18 flt#OZ8922 to Seoul for a connection to Tokyo. The morning had some heavy rain and some flights were delayed, including ours. I don’t know if it’s your normal procedure in these situations but your staff at the baggage check/boarding pass counter were extremely conscientious and effective. They anticipated our dilemma and had our baggage removed from the delayed flight and put us onto a Korean Air flight that got us to Seoul on time to make our international connection to Tokyo. It was a long and tiring day of travel but because of your profession personnel it, including those at Korean Air, we avoided what could have been a much tougher situations unfortunately I can’t recall the names of the staff involved. I want to say the was a lady last named Joon and one last named Kim. There were other staff too, a young man that brought our luggage back to the check-in counter, and a lady that ran us through the terminal to Korean air and escorted us through security to the boarding gate. all in all it was amazing and thank you to your company and fine staff."
Khuyết điểm: "The wonderful staff that give such excellent service."
Ưu: "the crew was very accomodating,the food was nice,but everything is great"
Khuyết điểm: "well what to say its not comfortable sitting 16 hours and last time from korea to manila my baggage was delayed so i have to wait for 24 hours to recieved it."
Ưu: "Our flight is only Incheon to Narita and later that night our final destination is LAX. I have checked in to Singapore Airlines the day before our flight. While checking in at the Incheon airport, the ground attendant ask me for my final destination. After a few minutes, shw mentioned that our baggage will be picked up at LAX. I was so relieved since this trip was 3 weeks with 3 50lbs luggage and 2 10 lb backpacks. I imagined going to Japanese Immigration again and explaining the reason for the entry. Because of this our layover is seamless. Star Alliance made it so easy for us to take their airlines anytime. Kudos to Star Alliance. Oh, the legroom is roomy for Economy! Nothing can compare with their airbus. I am only 5foot1inch and its like having a lounging chair. My husband whose 5’10” is happy with the space. Thanks for thinking of your passengers!"
Khuyết điểm: "It is minor thing only. Their headphones does not work. Which is not an issue since I always bring headphones and buds for our long haul flights!"
Khuyết điểm: "Nothing"
Ưu: "Excellent personnel, really polite and helpful all the way"
Ưu: "Comfortable seating and excellent crew! Plane was very clean and bathrooms well maintained throughout the 15 hour flight. The cabin crew were very attentive and helpful. I will fly Asiana again. Good movie options."
Khuyết điểm: "Gluten free meals were so bland and unappetizing they were difficult to enjoy. Providing salt and pepper would help. Vegetables were undercooked ie potatoes too firm to cut easily. On the positive side the fruit was appreciated."
Ưu: "Very nice and clean. Crew was helpful and readily available. Excellent choice for my family for our first trip to Asia."
Khuyết điểm: "The seats could have used a little more cushion."
Ưu: "The service crew was outstanding!"
Ưu: "I liked the way the stewardesses were respectful of my need to sleep. When I woke up they offered me a drink but were not pushy. Very pleasant/"
Ưu: "Service, food and legroom, cleanliness"
Khuyết điểm: "Crew are attentive, service is good.. food is good and legroom is better than most airlines.. The aircraft is warm and I had to call the attention of the FA and she took care of it.. I am surprised, being a gold member does not give you any priority regarding boarding.. Hopefully this will be addressed, especially to loyal clients.."
Ưu: "Same great staff"
Khuyết điểm: "Flight pulled away from gate and sat for nearly three hours. Bags did not make it onto flight. Seats suck."
Ưu: "Everything went smoothly from check in to boarding. Flight was on time. Flight Attendants were very friendly and one of the best I’ve had the pleasure of flying with. Leg room was adequate."
Khuyết điểm: "Seats are not designed for comfort on long flights. Used airline pillow to provide additional cushioning."
Ưu: "I basically like flying Asiana airlines. Overall experience is considerable good. Crews are friendly foods are okay."
Khuyết điểm: "Action movies selection seems to be limited. Snack onboard were not variety compare to other Asian airlines. Recommend to made some instant noodles avaiable !"
Khuyết điểm: "Only one checked bag..most have two across the Pacific"
Ưu: "I liked everything about the airlines, the flight attendants are so respectful and kind. They go out of their way to help the packager get comfortable and settle in there seat before and after take off. I have been a member with Asian Airlines for 6 years and won't change airlines for nothing even if I have to pay a little extra for great service."
Khuyết điểm: "I have no complaints with this Asian Airlines."
Ưu: "Nice attendants"
Khuyết điểm: "No english subtitles"
Ưu: "The flight attenants beautifull"
Khuyết điểm: "English subtitles for movie collections"
Ưu: "Entertainment options were good, newer movies. Lacked usb or ac charging, had older screens both flights with subpar visuals."
Khuyết điểm: "On both flights my party of 2 was split, despite an early check-in. We were lucky enough to swap seats because ANOTHER family was also split between us on the first flight. On the second, 3 parties were all split in the 3 rows in front of us, so we had to shuffle 4 different people before take off before the majority of the people were sat together. On 10 hour flights, generally I feel parties shouldn't be split unless they're checking in later than we did."
Khuyết điểm: "Kindly Asiana airline"
Khuyết điểm: "4 hour late :-( Unacceptable."
Ưu: "everything OK"
Khuyết điểm: "the food was served in a carton box, the meal was a sandwich and desert in a cup."
Ưu: "I liked everything about the flight. The attendants were kind and I received great service."
Ưu: "Food o utstanding for economy....a as good as air France Movies selection excellent"
Ưu: "This is the first time we flight with Asiana Airline .The food was good. (Vegetarian) . The service was great. just as comfortable as other airlines. But cheaper . Would go again with this airline"
Khuyết điểm: "N/a"
Khuyết điểm: "Nothing"
Ưu: "I like the flight crew Filipina very helpful and one Korean Lady help me pulled my luggage over headed."
Khuyết điểm: "Delayed Flight but it's ok. My connection flight at night time anyway."
Ưu: "Attentive flight attendants"
Khuyết điểm: "No individual or directional air nozzle. No personal hygiene kit in lavatory for tooth brush, No power source"
Ưu: "I like flying Asiana! Clean, they have built in entertainment screens, and friendly staff."
Khuyết điểm: "The only thing I found confusing was I requested a Hindu vegetarian meal. For some reason, part of my meal had chicken... luckily, had dinner before boarding the plane so wasn't an issue."
Ưu: "i like the cabin crew"
Khuyết điểm: "I didnt like the that there is less leg space in the flight"
Ưu: "The plane crew was awesome"
Khuyết điểm: "But when I did my check in it took so long because neither of the asiana staff knew the condition or policy of my quantas itinerary. I don't know if it was the system but they should have managed better the situation. At last they took care of it but lost so much time. Besides everyone got nervous and I felt a little uncomfortable."
Khuyết điểm: "Seat needs more cushioning"
Ưu: "Left and arrived on time They sent the luggage to the hotel first thing in the morning, which had come by the next flight."
Khuyết điểm: "Luggage didn't make the connection."
Ưu: "Flight quality was good"
Khuyết điểm: "The return flight had delays."
Ưu: "Excellent customer service"
Was 45 minutes late leaving for a 45 minute flight. Was hurry up and wait for what? We just sat their at the terminal
The crew was nice and helpful. Sits are a little bit too small for high people (there is no place for knees and you have to sit in a uncomfortable position).
We had to pay excessive baggage fees, then are bags were damaged.
Flights in time, crew is nice, value for money
Can one expect anything better in a low budget airline Let’s be real
Khuyết điểm: "Flight delayed. Please be punctual if can’t be earlier."
Khuyết điểm: "Everything"
Ưu: "The crew were super patient (a must when dealing with the quality of passengers from Trichy who were lacking in manners and etiquette)."
Khuyết điểm: "Boarding was chaotic. The majority of passengers seem to not be used to the normal manners and etiquette of queuing and it was chaotic with pushing. Some discipline and order needs to be enforced by ground crew (and this will no doubt make the cabin crews' lives easier)."
Khuyết điểm: "All ok"
Ưu: "It was very good value for money."
Khuyết điểm: "Flight with Scoot are not very well organized. for as large a fleet and number of flight locally should be better. no onboard entertainment nor refreshments. Staff not very personable either."
Ưu: "The food was good. The service very good. Check in was so fast."
Khuyết điểm: "Internet charge was very expensive and electrical outlet could not hold my charger. It kept falling out"
Ưu: "Quick boarding"
Khuyết điểm: "Overpriced drinks and snacks"
Khuyết điểm: "Music or movie will be good."
Ưu: "I hope never to fly Scoot again."
Khuyết điểm: "Extremely rude and uncaring staff. I hate not being booked through with boarding passes. You have to wait in line at every stop, go through security and wait to get your ongoing boarding pass. The Scoot transfer people in Singapore are the most rude people I've ever met."
Khuyết điểm: "I am not sure why they were delayed."
Khuyết điểm: "Wasn’t allowed to board the plane because my passport only had five months left on it but you still let me book the flight and I was not refunded"
Ưu: "Loved the tinted windows on the Dreamliner! And the rainbow lights at the end of the flight. Scoot personal were excellant!"
Khuyết điểm: "Things to know: Need to download an app before getting on the flight to get ScootTV. Plane was a little loud."
Ưu: "On Time No Frills.Overall Good"
Khuyết điểm: "Nothing"
Ưu: "Good price. Was on time, seats were comfortable, helpful staff"
Khuyết điểm: "No use of headphones 30 minutes before take off and arrival"
Ưu: "Everything worked"
Khuyết điểm: "Nothing"
Ưu: "It was a good flight"
Khuyết điểm: "The long delay......"
Ưu: "boarding is thru gate and not tarmac"
Khuyết điểm: "food are expensive."
Ưu: "Ok time"
Khuyết điểm: "No free drink"
Ưu: "on time and departed early"
Khuyết điểm: "none. is budget airline"
Ưu: "On time."
Khuyết điểm: "Food"
Khuyết điểm: "The flight was delayed for over 30 mins."
Khuyết điểm: "Boarding process Delayed flight"
Khuyết điểm: "Everything but the price. Worst customer service ever!!!"
Khuyết điểm: "It was moving a lot!!! :\"
Ưu: "previous flight arrived a bit late but captain did his best to make up the time"
Khuyết điểm: "If they have a policy that passengers cant eat food bought outside the aircraft they should make sure that they have variations/choices on their menu. I can only eat fish but they dont have it on their menu so i brought my own food but the crew asked me to stop eating it because it was not allowed. Im hungry and tired and was upset that time."
Khuyết điểm: "Confort"
Ưu: "Flight to Manila from Singapore was an easy 3 hour flight. There were no delays and the aircraft was clean."
Ưu: "The cost was cheap"
Khuyết điểm: "There wasn't much room for someone who is 6'4''"
Khuyết điểm: "Disorganized boarding"
Ưu: "Nothing to like"
Khuyết điểm: "How can the the airline serve such terrible food that smells of processed plastic!!! It is served burning hot and unedivle."
Ưu: "Crew was cordial, helpful and patient."
Khuyết điểm: "There was absolutely no complimentary service at all, a bit unusual compared to flights we've taken in the past (domestic and international). No offer of free water, what's up with that?!?! There was no entertainment on board for an overnight flight, no blanket, no pillow."
Khuyết điểm: "This was a return flight I was taking. But even though I paid for a bag when booking, Kayak only booked the bag on the flight over. It there for cost me $48 to book the bag on at the airport one way back. For some reason when I was paying they could not take for the full amount on my CC and so I had to go change money as $8 had to be paid cash (very strange). The flight was very uncomfortable. I could go into detail but now I’m just ranting. Not happy. Won’t be doing that again."
Khuyết điểm: "Going from one hot country to another so had no need for a winter coat... it was so cold on that flight I caught a cold"
Ưu: "QUIET ZONE"
Khuyết điểm: "FLIGHT AIR CON TO COLD NOT ENOUGH TOILETS"
Khuyết điểm: "I had lost my luggage from Singapore to Maldives’s airport"
Ưu: "Scoot Business is excellent value for money. 35 seats at the front of a Dreamliner with comfortable seats and some recline. The flight took off on time and landed in Sydney on time. I will go again."
Khuyết điểm: "Not much really. It does not compare with Business on the national carriers but at half the price what do you expect?"
Ưu: "We were given the opportunity to bid for an upgrade which was totally worth it! We will definitely fly with Scoot again."
Ưu: "Early alert that flight was going to be 5 hours late."
Khuyết điểm: "No online check- in. Very slow check in at airport. Vouchers provided for food at airport - only problem was we couldn’t find a place that would take them. Boarding was painfully late and slow. As we arrived in the early hours of the morning the cost of taxis were double the normal price. Still no compensation as promised by the airline when they initially advised us of the late flight. Could do a lot better."
Ưu: "Scoot Airlines is a budget airline and is a great choice hopping from one spot to another in SE Asia. I use it quite a bit for travel between Singapore and Bangkok."
Khuyết điểm: "The manager at the ticket office harassed my friend about his VISA- wasted 2 hours of our time saying his visa was not valid when it was. Then she finally gave him a boarding pass. As we hit the gate, she chased us down to yet again, say he couldn't board because of the same reason. She told him when he got back to Hyderabad that he would be charged as a criminal & be held in a cell all alone without a way to commicate to others. It was absolutely absurd!! We made it back to Hyderabad and like we knew the whole time, his VISA was fine."