This flight never happened because Kayak and ChatDeal let me buy this flight without notifying me that Japan still has a travel ban in place for individual tourists. They only refunded me $1100 of the almost $1700 I paid initially.
Love the direct flight from Boston to Toronto as well as the highly efficient cabin staff. The food was acceptable but the entertainment could have been better. All the movies seem to be quite old.
Only thing i have to said is rough landing and food is not great so does the entertainment.
Short flight between hnd and tks. Pleasing flight although there was no service.
Khuyết điểm: "JAL cabin attendants and people from customer center were very professional and nice"
Ưu: "I like how the crew made rounds hourly to provide drinks and ensure we are good! Also appreciated when they were able to accommodate last minute meal changes!!"
Ưu: "At least it was delayed so we could make it to SFO."
Khuyết điểm: "The American Airlines flight was delayed so the delayed flight from Honolulu could make it to Los Angeles and not subject AA to additional complaints. We arrived at close to midnight and worried about getting the car out of the parking lot without incurring additional charges of and additional day. The food was not great."
Ưu: "The experience was really good. I’ll be using JAL again."
Khuyết điểm: "Keep doing a good job."
Khuyết điểm: "Flight delays are always disappointing."
Ưu: "was not able to board and was checked in 4 hours in advance"
Ưu: "Complementary sake and great rice cracker snacks."
Khuyết điểm: "Come around more often to collect trash."
Ưu: "Seat was spacious. Crew was nice."
Khuyết điểm: "Lack of individual air vent make the flight uncomfortable. I was too warm and unable to sleep even though it was an overnight flight."
Khuyết điểm: "Nothing"
Ưu: "Two choices of meal and friendlier staff. Props to JAL."
Ưu: "Everything about this flight was awesome. The food, the people, the seats in economy felt like first class. VERY polite and happy attendants compared to American Airlines who seemed to be annoyed by those on the flight."
Khuyết điểm: "Almost missed my flight - they could not locate me as a ticketed passenger"
Ưu: "It was very good no prO lens at all:)"
Ưu: "I wish all long haul flights were like this. Very clean and well maintained cabin space, good quality food, very attentive, helpful and polite cabin crew. Never thought I’d be able to say this, but the 14 hour flight with two young children in economy was a really enjoyable experience with JAL!"
Khuyết điểm: "Really no complaints"
Khuyết điểm: "Choices were few by the time the cart got to us and the food was... airplane food. Nothing terrible but nothing to write home about nor anything a picky child would eat. :/"
Ưu: "Great crew! Easy transfer. Handled our luggage very well! Will fly again. Food was good!"
Khuyết điểm: "More movie options would have been nice."
Ưu: "Great food, friendly and patient and always helpful. Always a sweet smile on flight attendants and they care. They even gave my daughter birthday treat since we were traveling on her birthday"
Khuyết điểm: "Nothing. All was great"
Ưu: "We traveled with our 1.5 year old and JAL was incredibly accommodating and made our trip very enjoyable. They went above and beyond to make sure our trip was smooth and provided impeccable service."
Ưu: "Friendly diligent staff"
Khuyết điểm: "No announcement to acknowledge the bumpy ride"
Ưu: "They were every where all the time! No sitting around in the back like most airlines. Movies Hallie and many first run and Oscar nominated."
Ưu: "The crackers design beside the meal and different colors of the sleepers."
Khuyết điểm: "Ear phone is not so comfortable!"
Ưu: "This was my first time to travel with JAL. They take excellent care of all of their passengers. The flights did not seem to be as long as they were. I was very comfortable."
Khuyết điểm: "Nothing"
Ưu: "Great airline, roomy seats and they don't nickle and dime you like other airlines."
Ưu: "Flight was comfortable enough"
Khuyết điểm: "4 stars for food and entertainment as it was only an hour flight."
Ưu: "The flight attendants were amazing, caring and helpful."
Ưu: "Very friendly crew!"
Ưu: "I really loved the food they served on the airline, along with the entertainment and the stuardesses. It made for a very enjoyable trip."
Khuyết điểm: "There wasn’t anything that I disliked. Of course the seats were uncomfortable, but that’s expected for Economy."
Ưu: "When I checked in for my flight it was fast, efficient and friendly. Their Manila staff is awesome! I was very impressed and happy with their service. I will be using JAL again."
Ưu: "Still, love JAL's customer service from the cabin crew. The flight attendants are always friendly, courteous and professional. They do a great job of meeting and exceeding passengers expectations"
Khuyết điểm: "The cabin area was extremely warm; at one point, I had to take out the safety card and fan myself. There was no explanation why the approximately 5-hour flight was uncomfortably warm. During the flight, I woke up from a sound sleep because of the heat in the cabin."
Ưu: "super comfortable seats, great food, huge monitor, non stop service for the 13 hours plus JFK-hnd new flight"
Khuyết điểm: "Aisle seats not very private, remote control not intuitive to use"
Ưu: "Crew very helpful and courteous"
Khuyết điểm: "None"
Ưu: "When I checked in for my connecting flight from Tokyo Narita to New York, the crew said there was no more seat on economy class. She was making sure that I got on the plane by placing me on the premium economy seat. I appreciate the effort and the courtesy of JAL."
Khuyết điểm: "The meal and dessert were served at the same time. Too much food all at once."
Ưu: "Staff was great and plane was clean"
Ưu: "I was early to check in . But the check in was slow and I. Had to run to my plane ride .. and had no time to shop"
Khuyết điểm: "The service was so so and food was lousy"
Ưu: "Great seating very spacious for economy class.... I got a pillow a blanket and lots of leg room... I enjoyed the in cabin service... TV was nice lots to choice from great movies..... I enjoyed free Wine.... And loved my ice cream treat... Felt like first class.... Thank you"
Ưu: "JAL 787 Coach Product is better than AA Coach 777 product. Wider Coach seats. 787 aircraft is more comfortable overall (less noisy, higher humidity, higher pressure) resulting in a better experience after my travel."
Khuyết điểm: "Meals are not fantastic; they never seem to be in coach. Much of the entertainment seemed similar to what was on the same aircraft when I traveled three months earlier."
Ưu: "delicious meals with good drink selections. cabin crews were nice and have smiles on them all time. I saw crew provided excellent services to a young mom traveled with 1 kid and 1 infant with her mom on board throughout the whole flight which were impressive."
Khuyết điểm: "I believe the air line cut down snacks between meals (my flight were 13 hours) which was little disappointed. Restrooms were not as clean as before although they were way better than other airlines. Crew's English speaking still need improvement. Please keep up the good works! I will flight JAL again soon."
Ưu: "They were super considerate the entire flight."
Ưu: "Service was excellent."
Khuyết điểm: "Seat felt stiff but felt well rested after flight"
Ưu: "Absolutely loved the flight. The flight staff was among the best I have flown with. In terms of service I could not have asked for any better. The seats were super comfortable with a great entertainment system/large screen. The layout essentially gave you a nearly private suite. The doos service was impeccable. The lavatories spotless, along with those cool Japanese bidets...first one I've seen on a plane. Overall, I loved the experience."
Khuyết điểm: "Remarkably the one issue on this wonderful business class seat was a limited area of storage for small items, most significantly a lack of a pocket for a cell phone by the USB port. Also the armrest didn't rise when the seat was in upright mode."
Ưu: "I loved flying JAL! I've flown several times between the US and Korea, and this was the best trip I've taken thus far! It was comfortable, the plane was awesome with high ceilings and it actually felt quite spacious. The entertainment was also perfect with tons of stuff to choose from. The best part, though, was their exemplary customer service! I needed to transport cold insulin, so at the gate counter I checked with the gate agent to see if they could refrigerate my insulin since I had a long travel time to my home destination. She promptly found out for me and talked to the flight attendants and told me they would take care of it when I got to my seat. She even checked to see if I needed a special meal or not after I finding out I was diabetic. They were so kind! They even let me refreeze my cold packs in their freezer before landing so I could keep my insulin cold after we landed. It was a huge help and they seemed genuinely concerned for my well being and what I needed. I will now fly JAL whenever I can!"
Ưu: "Very nice flight and helpful agents"
Khuyết điểm: "Free drinks? No they didnt have them but that would've been nice"
Ưu: "Crew was excellent. Service and friendliness were outstanding. First class seats in are like cocoons with privacy and full recline seats. Individual IPads for personal entertainment; movies, TV and music."
Khuyết điểm: "Food was Hawaiian/Asian? Noodles, grilled Tofu, and marinated vegetables not to my personal liking."
Khuyết điểm: "Super helpful because I was in a wheelchair"
Ưu: "Crew was good, legroom barely adequate but we flew economy...."
Khuyết điểm: "Late departure because of a seat on the plane was broken.... late arrival because they was already a plane parked at our gate. Otherwise not bad for holiday travel"
Ưu: "Was a short flight. Crew was great."
Khuyết điểm: "Boarding was a mess. Part way through boarding they opened up a second line to scan tickets. So everyone that was in line behind us ran up up to the front of the new line. Extremely frustrating for all of us that now had to wait longer."
Ưu: "The crew opening up two lanes for boarding."
Khuyết điểm: "We were 45 min. delayed. I got updates so no big deal, really."
Khuyết điểm: "Getting out on time, coordinating with BOS international terminal staff"
Ưu: "Crew was great"
Khuyết điểm: "We sat on the tarmac for almost an hour after arriving and the pilot totally lied about the expected wait, “About 10 minutes” when we first arrived and then no update for 45 minutes."
Ưu: "Comfortable seats, good seat assignment"
Khuyết điểm: "Movies in a 4 hour flight"
Ưu: "It was a Boeing 717. Short hop. Loaded quickly. Took off on time. Bags made it to our connecting flight. :)"
Khuyết điểm: "Nothing really. Just a short hop connection flight."
Ưu: "The boarding process and crew were great. The free food was a great surprise, I had brought food onboard. It was the first time flying Hawaiia so I was not current on amenities."
Khuyết điểm: "It would be nice to know before boarding the flight that ALL the movies on the app had to be paid for if you wanted to watch. The movie choices were very limited."
Ưu: "The use of an ipad along with the special built in stand for entertainment was innovative and effective. I found the food to be delicious."
Khuyết điểm: "Though the seats were nice, they were not as nice as some of the other first or business class international flights I have taken."
Khuyết điểm: "Racially profiled by security guard..Never coming here again."
Ưu: "Plane on time"
Khuyết điểm: "Short flight so no food"
Ưu: "Fast boarding and fast disembarking."
Khuyết điểm: "No issues"
Ưu: "I was extremely pleased with the comfort/amenities. I also enjoyed the smooth flight. Traveling on an air bus 330 as compared to a c-130. Is the smoothest thing around."
Khuyết điểm: "N/A"
Ưu: "The staff on this flight for the most part was friendly and smiled. How could you not be happy. Breakfast option was fresh and good."
Khuyết điểm: "One of the crew members seemed grumpy and rude. If you are going to work in a customer service industry don't come to work with a chip on your shoulder."
Ưu: "Guava juice"
Khuyết điểm: "There was no entertainment or food. We did get some guava juice, but the flight was so short it did not matter, I feel I am not applicable for those ratings."
Ưu: "A kind Hawaiian, noting my obvious age and lack of mobility, obtained a wheelchair and porter for me, who took me to the head of a very long TSA line, and took me to my gate. Later he returned and pushed me up the boarding ramp, and onto the plane. So much appreciated!"
Khuyết điểm: "No drinks served."
Ưu: "The flight was fine, the crew friendly, and all the usual. The little prop plane was nimble and with the short hop over scenic islands, it felt almost like a paid tour."
Khuyết điểm: "The $200 change fee for a different flight was pretty harsh. It's not really the airline's fault, but the TSA screening really makes it feel like we aren't free."
Ưu: "Complimentary sandwich was good. Crew was courteous."
Khuyết điểm: "Despite being a 5 hr long flight, there were no individual entertainment screens for seats. Plane was old."
Khuyết điểm: "Very little space to get your things adjusted after going through TSA. Poor communication about loading gates, the screens were not updated very often and our gate got moved without announcement while another late flight was waiting to board in our gate, luckily we looked around the corner & saw our flight number on the screen at a nearby gate."
Khuyết điểm: "no vegetarian food options so all the other passengers ate except for me and my travel partner"
Ưu: "Efficient boarding, quick beverage service"
Khuyết điểm: "It is not nice to sell a window seat that actually doesn't have a window (row 27)"
Khuyết điểm: "No entertainment, I requested a soda to take meds with shortly after takeoff. Crew member said she’d brong it to me in a minute. About 1/2 hour later she passed my seat and I asked again and she said “as soon as I finish this”. She never came. After an hour, the regular drink art came."
Khuyết điểm: "out of food choices and the fish they had available was not interesting to me"
Ưu: "The stewardesses were wonderful even though one of them got to the airplane 20 minutes late, however we arrived on time, surprisingly..."
Khuyết điểm: "Nothing really other than having to wait for a crewmember to arrive."
Khuyết điểm: "Ease of boarding"
Ưu: "No food or entertainment options available, but you do get a beverage of juice or water. The flight is very quick (under 1 hour) so it's nothing fancy."
Ưu: "We were Platinum so we could use the Premier Club room."
Khuyết điểm: "NA"
Ưu: "Friendly staff and personnel. The ride was smooth and good. I will definitely book Hawaiian airline in my next travel to Hawaii ..."
Khuyết điểm: "None"
Ưu: "everything was fine but flight on Thursday from Kona to Maui"
Khuyết điểm: "Kayak info about our flight on Thursday 7/16 was incorrect. Flight departed at 12:10 not 12:45 almost missed flight. Still on vacation so don't know if flight info is correct on departure on 7/15"
Ưu: "Loved the free guava-oj, real props for safety features, and friendly flight attendants. Smooth flight on time and comfortable."
Khuyết điểm: "Unacceptable flight sage mentioned. For a flight from KOA to LIH through HNL, other travelers Andy self were told there was no plane change and not to worry about the KOA to HNL flight landing AFTER the HNL to LIH fight started boarding. What a lie., requiring a dead run across the HNl terminal. Poor flying - this flight was my second and third '"two bounce"landings."
Khuyết điểm: "My flight got delayed and I got stuck waiting for two and a half hours. Then my luggage didn't follow me and I had to drive an hour out of my way to pick it up from a different airport. Not a happy customer"
Ưu: "Other than the IDIOT who was handeling board who had me standing over 50 minutes, I have had 7 knee surguries. No one could stop her all she wanted seating people by sections according to her"
Khuyết điểm: "By the time I boarded I could hardly walk"
Ưu: "We got the seats we wanted, and didn't pay extra for it"
Khuyết điểm: "The fact that we can't get 2 seats next to each other even"
Ưu: "I needed to get to Oakland for the business deal of my life. A head-on crash on the hwy haunted all traffic and prevented me from making the first flight. The agent at the porter desk, stepped up and really helped out. AWESOME wish I knew her name.. she got me on another flight and I made it in that night. HOWEVER... the next flight... no so much."
Khuyết điểm: "Cancelled our flight, after that we didn't get our luggages ☹️ That's why we didn't take part of our trip to Polynesian Cultural Center, the flight was delayed 9 hours"
Ưu: "A passenger in the row next to mine needed medical care, and the crew administered to her needs without disrupting the comfort of the rest of us."
Ưu: "Great service, plane was very clean."
Khuyết điểm: "No vegan or vegetarian special meal options. Plane was TOO cold!"
Ưu: "Check-in counter was really helpful."
Khuyết điểm: "They charge you everything they can. Want to check in your bag? $25 for the 1st bag. You got married and want to change your name on the ticket? $35. Want another juice on your flight, they'll think about it and not come back."
Khuyết điểm: "Paid 1500 for a flight from California to Kona, and Hawaiian airlines wouldn't give me a seat assignment until I arrived at gate. Very stressful and spent hours getting run around in the phone for months beforehand. Bought ticket 6 months early. Will not fly with this airline again"
Ưu: "Leaving Hawaii? Never fun. The airline did their best to extend the experience."
Khuyết điểm: "Finding the Gate at Honolulu was very very painful. Direction signs randomly sent you in all directions."
Ưu: "They actually had a complimentary meal"
Khuyết điểm: "Nothing"
Ưu: "Nice airline stewardesses. Good meal."
Khuyết điểm: "Rough landing. Came down too hard. It was scary for me."
Ưu: "Staff were friendly and helpful."
Khuyết điểm: "There was a long line to TSI check in. We almost miss our flight."
Ưu: "We had to walk up a flight of stairs to get on the plane. It was a bit challenging with my carry-on luggage with wheels, but we made it. The boarding area was chaotic, as the gate had room for only a few people. We got separated from my husband. My son had my husband's carry-on and the boarding agent said he had to check in my husband's luggage because my husband was not there to verity that it was his carry-on. Hawaiian Airlines is the only mainland bound airline that makes customers have their carry-on luggage go through agriculture. Why???"
Crew was extremely attentive and helpful. My biggest issue was my seat. It was unfortunately really poorly padded and my tailbone was really hurting the entire ride. It really took away from the experience sadly.
I liked the experience. It was a small plane so I did not get the full benefit of my upgrade. Overall I would book again
I love flying with Delta…more snacks lol
Late departure Broken toilet
The airport needs to have some type of shuttle for passengers who have to make connecting flights between Hawaiian Airlines & Delta for example. I’m 65 & my sister who was with me is 70, lugging our luggage from one end of the airport to the other was extremely difficult.
Delta making it happen. Great flight all around. So good I booked my next Delta flight while airborne.
Khuyết điểm: "Boarding from rear to front."
Ưu: "Extra room and fast boarding"
Khuyết điểm: "Food"
Khuyết điểm: "Everything was really nice. The snacks were good. I don’t know if there are excellent t snacks but very good."
Khuyết điểm: "Too hot. Bathrooms were dirty. No leg space in comfort+."
Khuyết điểm: "Sat on the tarmac way to long. Updates from crew weren’t frequent enough."
Ưu: "Quick and easy boarding"
Khuyết điểm: "Clean the cabin more diligently. There was a open unfinished cup of soda and cookie wrappers in my seat back compartment"
Ưu: "Delta flight are always comfortable."
Khuyết điểm: "Not having a 3 hour delay."
Khuyết điểm: "During this trip all my flights got delayed and I was told that I could not get a hotel room and had to pay for myself."
Khuyết điểm: "All"
Ưu: "I flew standby (for the first time) to London and check in team in NYC was great."
Khuyết điểm: "Now, the team in London, wasn’t so great. They were a bit rude!"
Khuyết điểm: "No customer service they do not care and it shows"
Ưu: "Great crew, snacks, comfortable flight."
Khuyết điểm: "Everything was great!"
Ưu: "The crew was amazing"
Khuyết điểm: "Everything it’s perfect"
Ưu: "Had a great experience with Delta all around. Seating and crew were lovely, in flight entertainment was great. Overall, very pleasant experience and flight was on time."
Ưu: "Almost everything"
Khuyết điểm: "Could not get entertainment interface with my tablet to work, especially since I paid extra to do so. Could not access live TV on my seat/chair screen."
Ưu: "Comfortable, not-overstuffed plane, friendly crew, excellent service, lots of good food & snacks. Travel as it used to be."
Khuyết điểm: "The seats were in bad condition, I was surprised as Delta usually has well cared for interior and exterior airplanes."
Ưu: "Hostess were professional and warm"
Khuyết điểm: "Seats was too tight, no leg room and no room for stretching"
Ưu: "My first perfect Delta flight. No issues. No delays. Excellent customer service. What more could you ask for"
Khuyết điểm: "No problems"
Khuyết điểm: "Rude stewardesses; I was traveling with 3 children onanovernight flight. I just wanted the simplest things- blankets and headphones for them. I cannot believe that an overnight flight wouldn’t be stocked with pillows and blankets. We froze al the way across the Pacific."
Ưu: "Great service and the staffs were wonderful"
Khuyết điểm: "N/A"
Ưu: "Flight ifself was okay once on the plane"
Khuyết điểm: "5 hours delayed for no apparent reason. Understaffed in SJC to handle this."
Ưu: "The flight crew was friendly and personable. Beverage service was consistent and efficient. Entertainment and free WiFi messaging were great perks."
Khuyết điểm: "The positives don’t even come close to offsetting the misery of Delta’s seats. I honestly don’t remember the last time I was so cramped and uncomfortable. I’m not an abnormally large man - 6 feet 200 lbs - and there was no room for my legs or my shoulders in an “upgraded economy” seat. I fly weekly for work on another major airline, and only took this one in a crunch. But I am quite certain this was my last Delta flight and I’ll be advising others similarly. The service and entertainment aren’t sufficient to mask an awful seat configuration."
Ưu: "Everything went fast & smooth"
Khuyết điểm: "No leg room"
Ưu: "flight attendants"
Khuyết điểm: "As soon as we all were boarded we where told there was a mechanical issue. Sat on the boarded cramped flight for 2 hours until issue was fixed. If there was a mechanical issue then the plane should’ve not been boarded until it was fixed. Much rather have waited in lobby for 2 hours than on a plane with no food and water. Or at least alllowed us to deboard while issues where resolved."
Ưu: "The comfort, space, quiet, snacks"
Khuyết điểm: "Aircraft seemed shabby despite refresh of Comfort Plus, food was really mediocre. Steer clear of the Asian Veg option."
Ưu: "Easy boarding, Love to the sad that you were not nickeled and dimed while in flight they provided wonderful food and snacks. The crew so friendly and very hard working constantly there to please the passengers also having Free movies made the 5 and a 1/2 hour flight go very quickly. I fly across country frequently I will always fly Delta."
Khuyết điểm: "Customs officials are incredibly un-helpful and slow. I almost missed the next flight because of how slow was that part. I hope Delta can speak up for the passengers, because we cannot express that to these rude people."
Khuyết điểm: "Delta airlines has very poor costumer service. THE WORST I HAVE EXPERIENCED. I wasn't the only one feeling this way, I witness a couple people fighting on the phone like me. When my 1st flight was delayed I asked to be rebooked then and the delta employee insisted that I would make my connection. I didn't make it. This is not all. I could have gotten to a near city several hours after but on the same day, but the mediocrecy of this employes did not allow me to get there until the next day at 7 am. Happy new year to me. This two women (or one of them) on the phone, lied to me. There was an option to get me here and one of them failed to do their job right AND LIED TO MY FACE ON THE PHONE. Just unacceptable. I will sue them, I had an under age waiting for me in Cancun and a pet with me!. With no food or access to do its necessities. AND THERE WAS AN OPTION THAT "they missed" on porpuse."
Ưu: "The price."
Khuyết điểm: "Turbulence was intense and scary. We didn’t get our drink service because it was unsafe for the flight attendant to walk the isle. The leg room seemed a lot smaller than expected."
Ưu: "Delta is the best airline by far."
Khuyết điểm: "My bag did not make the connection even though there was almost 4 hours layover... :("
Khuyết điểm: "Pasta on board is heavy, lighter meal option is preferred"
Khuyết điểm: "Seats"
Khuyết điểm: "There was a kid screaming on both flights and t was not a good time"
Ưu: "Avg flight"
Khuyết điểm: "They changed my seat to a worse one without any explanation. I picked my seats on line for a reason and dont like them changed. Older MD series plane from AUS to ATL."
Khuyết điểm: "Flight delayed. Had to hurry to get to my train."
Ưu: "A night flight well done. The snack choices were awesome, and the in flight entertainment was A+"
Ưu: "Flight departed and arrived on time"
Khuyết điểm: "Long time standing in line. People are confused by zone boarding. Stood 30 to 40 minutes in line."
Ưu: "The friendliness of the staff and movie choices"
Khuyết điểm: "Seat space"
Khuyết điểm: "Having delayed flights"