they way they take care of passenger while on flight, and they are on time. I can’t think none what else to be better. I always have great experience flying with Korean Airline!
Delta is horrible from start to finish
they changed my destination to salt lake city instead of san antonio.i dont know what happening on your system and my baggage is no where to be found now. I waited my baggage in Lax that caused delay on my flight going to san antonio but the baggage is still missing.
Ưu: "Everything that was offered snacks, pillow,"
Khuyết điểm: "More water!"
Ưu: "Good service"
Khuyết điểm: "N A"
Ưu: "All fine, no complaints."
Khuyết điểm: "Up date movies."
Ưu: "Crew was outstanding, the aircraft were very comfortable as a result I arrived relaxed and ready to go!"
Khuyết điểm: "Really everything was exemplary"
Ưu: "Korean Air service was good."
Khuyết điểm: "When I left Atlanta for Incheon, I thought it was Korean Air, but I got on Delta Air Lines. I was a little embarrassed then."
Ưu: "Not much"
Khuyết điểm: "Crew could have been friendlier, food looked and tasted like slop. Passengers were standing and walking around all the time"
Ưu: "Comfortable chair foods and wheel chairs awesome"
Ưu: "Nice cabin crews"
Khuyết điểm: "Should serve more water because it's a long flight"
Ưu: "crew was excellent and food was great"
Khuyết điểm: "boarding disorganized, business class seats were average and screens too small"
Ưu: "Short flight"
Khuyết điểm: "Dont have lots of option on movie"
Ưu: "Flights are on time, Cabin attendants are nice and friendly , Food was great .My luggage came early . Everything is clean . I only have 1 hour lay over to transfer from my flight from Inchon to Nagoya it’s was fast . I will fly Korean air again in the future . Thanks for the safe flights ."
Khuyết điểm: "I didn’t like being seated in the middle of two guys in the isles . I arrived 3 hours before my flight I don’t have no choice . Hopefully they would assigned us seating at least not in the middle of two men I feel discomfort ."
Ưu: "I like the service, food, and entertainment."
Khuyết điểm: "A kid sitting behind me was constantly pushing really hard on the entertainment touch screen. Also, kept playing with his tray table! I was trying to sleep but couldn’t because the constant shaking of my head rest and overall seat!"
Ưu: "very attentive staff clean, comfortable plane with leg room"
Khuyết điểm: "Korean Air is amazing but Flyus.com is horrible."
Ưu: "The entertainment system and choices were top notch!"
Khuyết điểm: "The stewardess slammed a cart into my left knee while I was sleeping and woke me up real quick! At least she offered me a ice pack... Again how in the hell in today's worlds do you not offer Vegan choices on the menu?!"
Ưu: "on time, good service and food"
Ưu: "Airline provided rooms and a good breakfast before our rescheduled flight. Had personal service by KAL personnel in re-routing our luggage. KAL personnel always told us the truth about our situation."
Khuyết điểm: "Flight was cancelled and rescheduled through Taipei with another airline 12 hours later."
Ưu: "I dont have somebody sitting beside me"
Khuyết điểm: "Boarding and Food"
Ưu: "Was very far but the crew was very helpful and attentive all the way here. We had an infant with us and the crew did everything to make him comfortable when he was fuzzy."
Ưu: "Great service, very clean"
Khuyết điểm: "Flight was delayed"
Ưu: "For some reason the crew seemed more attentive and maybe fresher coming back from ICN than going to ICN"
Khuyết điểm: "The only problem was the long layover"
Ưu: "Boarding orderly"
Khuyết điểm: "Cold food"
Ưu: "Business class lie flat bed"
Khuyết điểm: "The Korean food was not that great. The crew was not clearing empty glasses They served food on Korean time rather than on destination time"
Ưu: "Good food (for an airline) and decent red wine selection."
Ưu: "Good service and on time"
Khuyết điểm: "N/a"
Ưu: "The service and food is good"
Khuyết điểm: "I did not like the fact that Korean Air's policy is to have the air temperature set at 24 Celsius. Who does that? Even in our homes, nobody has their temperature set so high, even in the cold weather months. It is ridiculous!!"
Ưu: "The seats were roomy and considering this was 14 hour flight that was important. The entertainment was superb - they had all the latest movies and plenty of them to last 14 hours. The service was the best. Flight attendants were so nice and accommodating at all hours of the day and didn't even flinch once after our multiple requests for more wine. They made sure we had enough food and snacks throughout the flights and provided plenty of water and juices to stay hydrated."
Ưu: "Service was good... Entertainment and food was on par with what I expected"
Khuyết điểm: "Delay leaving LAX, had a short connection, no one informed me that connecting flight was delayed also. I rushed to get to the gate to find out flight was delayed. Had to rush for no reason."
Khuyết điểm: "Flight change ruined whole trip. Return flight is diverted to another country. Overall it was an awful experience"
Ưu: "Bibimbap not available. Crew checked in our carry-on despite having space above our seats (Carry-on was not checked in during Chicago to Seoul trip). Unresponsive entertainment system. If this was only a ICN - MNL flight this is overpriced since it feels like a budget airline."
Ưu: "Food was pretty good too. Great service for the price!!!"
Ưu: "Flight comfortable, service superb, clean and smooth flight. They went all out to make everyone feel as comfortable as they could."
Khuyết điểm: "Scrambled eggs were overlooked. Breakfast lacked variety. Otherwise, it was all good."
Ưu: "Friendly staff"
Khuyết điểm: "Foo"
Ưu: "The flight attendants are very attentive and respectful."
Khuyết điểm: "Economy seats are not the comfiest!"
Ưu: "The important thing is the comfy seat. It's pretty big and have a wide space for my long legs."
Khuyết điểm: "Not a lot of options for entertainment. I flied with Emirates before and it was a lot of musics and movies. however, for this special good deal, it was an amazing flight"
Ưu: "Excellent service, food, and entertainment system; best in all my travels and I travel quite a bit for work and pleasure. Bettween 2 meal services, 2 snacks, drinks, and free entertainment, time went quickly. Everyone gets pillows, blankets, slippers and a toothbrush upon boarding too."
Khuyết điểm: "10 hr flight in economy from Korea is hard to get comfortable. Seats could be a bit more padded and space is still tight on such a long flight (better than normal and reclined more than avg)) but I guess thats what they want you to pay and upgrade."
Khuyết điểm: "I'm a big person so the seats are not comfortable for sleeping during long flights. Also, the Korean crew is usually excellent so I was surprised the crew on this flight was only average."
Ưu: "perfect service"
Khuyết điểm: "n/a"
Ưu: "Everything was good except the space for reclining."
Khuyết điểm: "My seat needs to go back further so I can sleep. Maybe about 3 inches."
Khuyết điểm: "Food was not that good. poor film selections."
Ưu: "courteous manner, efficient crew."
Ưu: "The size of the overhead storage was great. The crew was professional and pleasant The entertainment provided lots of movies, games and concerts. The skymap and outside camera provided a view that I was not use too."
Khuyết điểm: "its a long flight so its difficult to know if it could have been more comfortable. There was always a line for the bathroom."
Khuyết điểm: "The transfer was very inconvenient going thru customs which I think is not necessary since all passengers just came out from another plane. There was one incident that I really needed to go to the bathroom and the seatbelt just turned on. They didn't let me go but I saw other people stand up and go to the bathroom."
Ưu: "Thank you for the special meal and I managed to get some sleep on this red-eye flight."
Our original ticketed dates were canceled and we were rebooked for a day later at the start and end of our trip without ever being notified. Waited on hold over an hour 4 separate times for assistance from Japan air, since kayak and chatdeal refused to help. Japan air never answered and kayak would only offer to rebook us if we paid a $2000+ Difference in cost. Absolutely horrid overall experience. The Japan airlines flight crew was excellent, but we’re now departing and arriving on dates we did not choose.
keep up the good work. happy travel experience…
There was a miscommunication between Kayak and Chatdeal. My flight wasn't Haneda-Chicago. There was a cancellation on my Haneda-Chicago flight two days before departure (Atlanta-Haneda) and switched to Narita-Chicago but the Narita-Chicago flight wasn't fully booked even though I got a new itinerary. Luckily, I noticed a week in advance but it might have been a disaster. My husband was on the phone many hours for three days from US while I was in Japan. The flight itself was great but the process was not pleasant at all. Hope my situation was rare and nobody goes thru this. Thank you, Junko Gupta
My flight got cancelled and chat deals and the japan airlines failed to notify me. I had to book another flight last minute and pay double what I had originally. Bad customer service from both chatdeal and japan airlines. Never will use them again. Waste of time and money
Only thing i have to said is rough landing and food is not great so does the entertainment.
Khuyết điểm: "flight didn't even happen"
Khuyết điểm: "Economy seat was very uncomfortable even though it reclined a lot. Was very disappointed I could not sleep on 12 hour flight. Arm rests too low? Shape of backrest was odd. Maybe provide a bigger pillow in addition to neck pillow to have something to rest arms on. Also tou need more movies. Singapore Airlines has many more options. Overall airplane, crew and food were very nice"
Ưu: "Every thing in airplane was wonderful. I would like to recommend this airline to my friends"
Khuyết điểm: "You are best ."
Ưu: "Seat super comfy"
Khuyết điểm: "All okay"
Ưu: "Crew was amazingly nice, friendly and very helpful..."
Khuyết điểm: "The 767 business class seat from Tokyo to Jakarta could be better. Movies and other entertainment needs more variety. Not enough movies..."
Ưu: "Crew members are extremely friendly and the seat has more leg room."
Khuyết điểm: "in flight entertainment can add more movie and TV shows."
Ưu: "Great food. Excellent cleanliness"
Ưu: "Food was good. Good leg room. Smooth flight."
Khuyết điểm: "Nothing"
Ưu: "Two choices of meal and friendlier staff. Props to JAL."
Ưu: "Best service and food among a few hundred flights I have taken so far. CAs were always courteous. They are smiling to each other and looked happy. It was really nice to see that."
Khuyết điểm: "When booking the flights, I didn't know that I wasn't able to reserve a seat until check-in at the airport. Even usual online check-in was available for my ticket. I might have not purchased this ticket if I knew this limitation. It would be nice to know it at the time of booking."
Ưu: "Great crew! Easy transfer. Handled our luggage very well! Will fly again. Food was good!"
Khuyết điểm: "More movie options would have been nice."
Ưu: "The crew were very polite,"
Khuyết điểm: "but thet could not help me in getting hooked up with the wifi, which I attempted to do numerous times. The food was mediocre, at best, and the seat was hard and not very comfortable."
Ưu: "Quick efficient boarding. Smooth flight."
Ưu: "In particular we give kudos to Tadaka, who seemed to be a manager and went above and beyond to help us with our boarding and seat assignments. She even recognized us the next day! Superior customer service."
Ưu: "Loved the food. Cabin attendants were very friendly, polite and helpful."
Ưu: "Fast Service , cheerful Members , and positive Vibes all the time."
Ưu: "The Flight staff are very professional. The food and service were excellent."
Khuyết điểm: "The only downside was the long layover (7.5 hrs) in Narita airport."
Ưu: "I really loved the food they served on the airline, along with the entertainment and the stuardesses. It made for a very enjoyable trip."
Khuyết điểm: "There wasn’t anything that I disliked. Of course the seats were uncomfortable, but that’s expected for Economy."
Ưu: "The service was great. Food was delicious,"
Khuyết điểm: "It was a bit too warm in the aircraft."
Ưu: "Met a very nice Taiwanese sitting next to me. We spoke the entire trip."
Ưu: "I am looking forwards to using them again! I paid more using this airline than their competitors. But after completing my trip I will have to say it was well worth it and will using them again."
Ưu: "Still, love JAL's customer service from the cabin crew. The flight attendants are always friendly, courteous and professional. They do a great job of meeting and exceeding passengers expectations"
Khuyết điểm: "The cabin area was extremely warm; at one point, I had to take out the safety card and fan myself. There was no explanation why the approximately 5-hour flight was uncomfortably warm. During the flight, I woke up from a sound sleep because of the heat in the cabin."
Ưu: "As usual A1 service all the way!"
Ưu: "There was more leg room than most airlines, friendly staff, and good movies and food selection."
Khuyết điểm: "Never make it on flight because the connection flight so messed up. Need to purchase new ticket with different airline finally."
Ưu: "Good food. Very friendly and helpful attendants. They also gave souvenir toys for my 2-year-old son."
Ưu: "Service impeccable"
Khuyết điểm: "Worst food in the industry. Barely edible."
Ưu: "The Japanese culuture all in all is amazing, the Jap Airlines was no exception. The flight attendants were so nice and beautiful as well."
Khuyết điểm: "There wasn't anything I didn't like. I wish USA could be more like them in a business aspect."
Ưu: "Excellent service by JAL check-in people and the flight crew. Also, for a standard economy seat, I found the seat spacing and resulting legroom was generous - and I'm 6 ft. tall."
Khuyết điểm: "Can't think of anything, really."
Khuyết điểm: "Requested Vegetarian Meals. Didn't get them"
Ưu: "The service was excellent and the food was awesome as always!"
Khuyết điểm: "N/A"
Ưu: "The best airline I have flown in. Plenty of room and the in-flight service was excellent."
Ưu: "I wasn't interested in the meal which i would eat in airplane before i got on the plane. So, without any expectation i got the meal. It tasted good and the service after meal was also good. If i have a chance later, want to take air Japan again."
Ưu: "The Japanese flight attentants were excellent. Entertainment was excellent"
Khuyết điểm: "I didn't like the other asian flight attendants. They were rude. Asked for water, she said we're not serving water only juice at this time. Asked for Consume or Dashi there weren't any. asked for diet coke they ran out. very small things but weren't able to satisfy our trip back to HNL."
Ưu: "Everything from check in till I got off the plane was fantastic. Friendly and helpful crew with impeccable service unlike a certain few airlines. Will definitely use JAL again!"
Khuyết điểm: "Can't think of any"
Ưu: "Cathay and JAL Provided excellent customer service throughout the the flight. Everyone did an excellent job and went out of their way to make sure I made flights and had what I needed."
Ưu: "Customer service was awesome and the food was good"
Ưu: "This airline is the most professional I have seen so far. They are extremely accommodating, very helpful, and very attentive. I didn't realize how orderly the Japanese culture is. We took off immediately. The ground crew actually waves bye and bows! No one in the sloppy US does that! They were very professional and juse down right respectful. Food and snacks were served often. Even good coffee!"
Ưu: "The flight attendants were very accommodating super friendly."
Khuyết điểm: "The food . I had a stomach ache with one of the salmon(raw) salad. It was horrible!"
Ưu: "Good service"
Khuyết điểm: "Food was almost as bad as on American carriers"
The Travel agency representative set up my seating boarding wheel chair assist perfect and without flaw. every State of my flight assistance was there and very courteously United Airlines is the perfect flight system and the travel agency BOKETO.com with Mr. Enrique who set up and follow through details Awesome Travel Specialist . We will always work with BOKETO.com and United Airlines all possible air travel hire more workers like Mr. Enrique who keep their word that they will take car of your travel at their very best
Khuyết điểm: "Great flight, great flight staff."
Ưu: "Seat was broken would not lock in upright position. Seat entertainment screen was also malfunctioning in the on position."
Ưu: "ANA was awesome as usual."
Khuyết điểm: "The flight with United Airlines was horrible. The seats were small... leg room not the best. The flight attendants were terrible. I called 3 times to get headphones and they never came to give me any. The food was dry and we were only fed twice. I’m vegan/vegetarian so there wasn’t any options."
Ưu: "I loved the film with kabuki characters to introduce safety procedures."
Khuyết điểm: "More seating room, better ventilation."
Ưu: "There was lots of leg room. Crew was nice."
Khuyết điểm: "One of our seats had a broken recliner button."
Ưu: "The crew was attentive and continuously coming around with beverages to ensure everyone is hydrated. Excellent service"
Khuyết điểm: "Seats are cramped and small"
Khuyết điểm: "Good"
Ưu: "Food and services were great"
Khuyết điểm: "There were not a lot of selections on the TV."
Ưu: "The 787 was awesome. Very comfortable. Great staff and service."
Ưu: "Flight attendants were incredible!"
Khuyết điểm: "Enjoy the free money, cause I didn't go on my flight. Work had me cancel my vacation a month ago. I tried to cancel, but it wouldn't let me. I tried cancelling through the insurance I purchased on it and they said they couldn't either (even though cancellation was covered in full)."
Ưu: "Staff were amazing."
Khuyết điểm: "Nothing great experience!"
Ưu: "The crew were helpful and nice. It was comfortable."
Khuyết điểm: "The food was horrible. The movie selections were quite limited."
Ưu: "crew and food was great"
Khuyết điểm: "seat cushion was a bit on the dead side I found myself trying to figure how to fit as many folks in the same space more comfortably. Maybe swapping every other seat to face backward so we have more arm / shoulder room? Idk"
Ưu: "Real stewardess', well dressed and polite. Show pride in their job. Great food and drink service. Clean new planes."
Ưu: "Food and Sitting Space"
Khuyết điểm: "Nothing"
Ưu: "- Airfare Price - Ease of Checking In - Friendliness of Staffs - Aircraft is clean"
Khuyết điểm: "- Entertainment options were limited - Food choices limited as well - Seats are a bit stiff and small"
Ưu: "Nice space between seats for the economy class."
Khuyết điểm: "The entertainment center (sound) did not work in my son's seat."
Ưu: "They came around often to see if we needed water or anything. Food was good."
Khuyết điểm: "Tray is too small and not able to use the entertainment system because it is too short for a tall person. I would be staring down the entire time."
Ưu: "Good communication, food and services"
Khuyết điểm: "None"
Khuyết điểm: "The seat in this airplane was downright uncomfortable."
Ưu: "The food is great as far as airline food goes, the plane was clean, and staff was thoughtful"
Khuyết điểm: "The in seat entertainment was a bit clunky"
Ưu: "Solid service, high level of comfort and an overall rewarding experience. I am quite satisfied with Ana and am looking forward to flying with them again next year."
Ưu: "The meals were healthy Japanese meals with lots of vegetables"
Ưu: "Crew are nice, helpful and polite"
Khuyết điểm: "Airport problems turned it into a very long flight. We circled around Fukuoka for and hour. We ended up landing in Nagasaki and used taxi to Fukuoka. Over all time to final destination is 6 hours late."
Khuyết điểm: "Width of the seat for me was bit tight when in a flat bed position."
Ưu: "The food on board was great! Crew members were friendly!"
Ưu: "All staff were very helpful and polite!"
Khuyết điểm: "No foot rest=back pain"
Ưu: "The flight attendants were very polite and kind."
Khuyết điểm: "The food was not to my taste. I did enjoy the ice cream though! Perhaps it was very Japanese (which I am not tremendously familiar with), but even the pasta with sauce which I had the impression was going to be more Italian style, seemed odd. I felt like it was supposed to be gourmet, but just came off strange. I was wishing for something more straightforward."
Ưu: "The attendant were so hospital..The flight is so smooth even when we landed it was a very good experience."
Khuyết điểm: "None"
Ưu: "Didn't realize I'm flying united airlines. Nowhere on my itinerary was it mentioned. The whole time I thought I'm with ANA all the way"
Khuyết điểm: "The flight itself was good but booking with bayaan, never again. I have used kayak many times but for the first time since I booked vayama changed me flight 6 times. They also could have mentioned my first 2 legs of my flight was with united. I tried to check in online thru ANA, couldn't go thru with many attempts until finally I called and the agent mentioned to check in thru united."
Ưu: "pleasant service. no surprises, delays , etc. thank you."
Khuyết điểm: "why would they call it a 'hindu meal' if it includes meat?! pilot & crew a bit hard to understand when they spoke english - thick accent."
Khuyết điểm: "Person sitting next me passenger wanted fight with me. She told me this is her space arm rest I can not use for over 9 hours. She smelled alcohol and perfume. which made very uncomfortable bad bad"
Ưu: "Entertainment system, comfort of the seats, staff, food, basically everything!"
Khuyết điểm: "It said that the plane was capable of WiFi, but the flight didn't have it, probably just because the route is too short."
Ưu: "Very friendly and attentive service, good movie selection on new screens."
Khuyết điểm: "TSA-style pat-down at the gate in Narita before allowed to board."
Ưu: "Cabin crew provided great service!"
Ưu: "The service crew are excellent and very polite. Definitely like the new window feature."
Ưu: "Staff was nice and attentive"
Khuyết điểm: "Uncomfortable seats. Don't recline. Could use more film choices."
Khuyết điểm: "The seats were uncomfortable to sleep in."
Khuyết điểm: "None"
Ưu: "ANA has always done a fantastic job, mfrom customer service to the food to checking you in."
Khuyết điểm: "Nothing"
Ưu: "The food, service and entertainment options were definitely good."
Ưu: "Very comfortable and nice lighting. Not too bright"
Khuyết điểm: "The overhead light is too far up and when I turn on the light it's lightning up more than just my seat. Other people beside me are sleeping and it's too bright to turn on the light."
Ưu: "Not a single thing. I will be talking to a reporter about this since they are interested in the story"
Khuyết điểm: "I left 3 hours early from my hotel. This was my first time ever being in the Philippines so I did not fully grasp the amount of traffic. I arrived at the check in counter with 52 minutes to spare and they told me I could not board. The plane wasnt even boarding passengers yet. I even went as far as to say that I would leave my luggage as I had to get on the flight. They did not allow this either. They said that I would need to get on another flight. To add insult to injury they did not credit me with ANY of what I had purchased for my previous flight since I ordered through Kayak. I am 100% dissatisfied with ANA and I am asking kayak to rectify what they have done. I have already emailed ANA upper management and will be taking this to social media, the news, and any other outlet I can find. I had to pay for a hotel, miss 2 days of work and pay for a 700 dollar "premium" seat ticket since that was all they claimed they had. I find that last part funny, since I saw about 12 empty seats on my flight. I am hoping to hear from kayak so they can explain why they do business with a company that clearly does not care about it's customers."
Ưu: "ANA operated flight was good - new plane, comfortable seats, good food, good service"
Khuyết điểm: "Entertainment options could be improved - for ANA flight, there weren't very many English-language movie options. It was mostly just action movies and none of them were very appealing to me"
Ưu: "Flight crew were fantastic. They even took the trouble to clean the toilets regularly. They were spotless!"
Khuyết điểm: "Could do with a little more food."
Service was terrible. Flight attendants are rude. Almost feels like they’re doing you a favor. Skipped one of the meals on my row, when asked for water bottle they told me they didn’t have it. Didn’t pick up trash, skipped again for asking for a drink. Didn’t offer tea/coffee service at all. Overall very bad experience will not recommend or fly Qatar airways again
The entire crew was awesome, very courteous and well above the standard. Keep up the good service and I would want to travel more with Qatar Airways.
Boarding was fast.The airplane was small, and was shaking in the the sky a lot.
If there is any possibility to avoid the delay in boarding, that would be great
I needed to change my flight and your company made it extremely difficult. The customer service for kayak was completely UNSAT.
Ưu: "GOOD FLIGHT"
Khuyết điểm: "NONE"
Ưu: "All is well"
Khuyết điểm: "Everything is excellent"
Ưu: "Service and entertainment"
Khuyết điểm: "On boarding and on time departure"
Ưu: "As always the crew was so nice...really catered to our needs on the long flight."
Ưu: "Seat was comfortable and entertainment selection was good."
Khuyết điểm: "More snacks on a long flight would be good. Hot chocolate instead of tea and coffee would be appreciated by non-tea/coffee drinkers."
Ưu: "crew is good and helpful."
Khuyết điểm: "The food was terrible. Needs to improve the quality of the food."
Ưu: "Great staff, great comfort. Great airline!"
Khuyết điểm: "The boarding system is somewhat confusing with 5 different zonings."
Ưu: "I like that they deliver me safe and sound to Vietnam"
Khuyết điểm: "I would prefer no interruptions while I am watching my movie"
Khuyết điểm: "Seat comfort was not very good.. and food was bad"
Ưu: "Nice new plane. Good seats. Good seat space between you and person in front of you."
Khuyết điểm: "Nothing."
Khuyết điểm: "The new Q suites in business are GREAT!"
Ưu: "Great crew and front desk"
Ưu: "Amazing airlines. Lots of food and snacks. Because of a long layover they even got us a hotel room for free!"
Khuyết điểm: "Very strict luggage rules, even flying international we were only allowed a handbag on board, not our carryon"
Khuyết điểm: "Narrow 2x2 sleeper seats are really narrow and feel much too close to one another. ."
Ưu: "The crew were very friendly and helpful."
Khuyết điểm: "It seems the major airlines use older aircraft when the destination of the flight is a third world country(or Africa). The seats aren't as comfortable and the entertainment system (screens) are not as good as a Qatar and Europe bound flights."
Khuyết điểm: "Nothing"
Khuyết điểm: "It was too cold in the plane."
Ưu: "Business class was good Cabin crew service was impeccable Vegetarian meals were good Need more choices"
Khuyết điểm: "Old aircraft Toilets were non functional but the crew kept them clean Entertainment systems were not functioning with remote Need complete overhaul of these Not enjoyable on a long flight"
Ưu: "business cabin nearly empty. comfortable seats"
Khuyết điểm: "Expensive WiFi"
Ưu: "Punctual,taxied in time,generally food was good, landed twenty before time. There was head wind otherwise it would have landed earlier. Additional toilet may be considered. Thank"
Khuyết điểm: "Additional toilet may be considered"
Ưu: "They do their job well"
Khuyết điểm: "I didn't like that my original return flight selection was changed one month after confirming. The new flight details which were automatically chosen for me had me coming back home a full day later. This forced me to have to select a new return flight with an 8 hour layover."
Ưu: "Crew were great and sincere"
Khuyết điểm: "Qatar gave problems changing flight for emergency purpose and had produced all documents but they wanted further documentation which could not have access because at,a foreign country. Felt they don't care and it was all to do with money which had to pay."
Ưu: "Food was good. Quick response to call"
Khuyết điểm: "Toilet wasnt clean enough. Not offered water regularly"
Ưu: "B777 Dreamliner is dreamy. Lots of overhead luggage space. Decent leg room (could always be more). Great individual entertainment screen for long transcontinental flights. Flight staff was a mixed international crew, very friendly, unpretentious, polite and just nice compared to other airlines. The planes they use seem very new. Would definitely recommend Qatar Air over Aeroflot any day."
Khuyết điểm: "Food was decent for airline food but nothing to rave about and as with most airlines uses too much plastic packaging. Although I was pleased that some of the flights used metal flatware, but still too much waste in the industry in my opinion. Also, the headphone jack was not compatible with my headphones. The type used on the 777 is the dual pronged one. I did not have an adapter so had to use the crappy headphones that are provided."
Ưu: "Love the service, love the crew!"
Ưu: "The lack of passengers on this flight gave me an amazing amount of room. Really makes the flights enjoyable when I can spread out."
Khuyết điểm: "The food could use some work. The quantities are perfect. But the quality is definitely lacking"
Ưu: "Excellent travel with Qatar Airways"
Khuyết điểm: "Only thing is security was too tight at Doha Airport"
Ưu: "Late night flight and new cabin design was great. Crew was friendly and quick to respond to requests."
Khuyết điểm: "Entertainment options need to be expanded. Mouthwash should be added in toilet."
Ưu: "If we had arrived on time everything would have been perfect. However I did not arrive in Johannesburg because a flight delay (even though our flight was set to let ontime) caused probably 40 people to miss their connections. To their credit, Qatar Airways did find accommodations for us and gave us food vouchers. Otherwise it'd be a zero rating."
Khuyết điểm: "Boarding took far too long and caused us to be an hour late. Because of this, I am missing out on events scheduled in South Africa. This is very upsetting and it appears that Qatar Airways is too slow with boarding, there was no explanation given for why it took so incredibly long to board."
Ưu: "Smoothe landing"
Khuyết điểm: "Old plane, some kind of tablet thing with an attached remote almost impossible to figure out even how it works. 7hr flight and I only saw the steward twice."
Ưu: "Staff were friendly, food was good, and the plane was nice."
Khuyết điểm: "In the bathrooms there was only one type of tissue paper beside the toilet paper. Adding a thicker paper towel like most airlines do would be better so that passengers can clean up any water splashes as soft tissue is not effective for this."
Khuyết điểm: "Narrow seats and little legroom."
Ưu: "It was not a full flight. It was ok."
Khuyết điểm: "Well, I noticed when the person in front of me reclined their seat, I had a hard time adjusting the entertainment screen so I could see it properly."
Ưu: "The airplane was spacious."
Khuyết điểm: "The omelette was too tough."
Ưu: "Comfortable wide seats, good service"
Ưu: "***You're asking me about a flight that hasn't happened yet. I'm rating my flight FROM LOS ANGELES TO DOHA, 10/23/2016, here: Flight attendants were very good, helpful, gracious. For a long flight the restrooms stayed clean."
Khuyết điểm: "The food was over cooked, and lacked freshness. I had to have the same meal twice because they ran out of the omelettes. Next time I will try Emirates."
Khuyết điểm: "Entertainment. Not all films have subtitle"
Ưu: "Food and entertainment"
Ưu: "I like Qatar service very much and that is why I fly with them most of the time."
Ưu: "The seat is comfortable."
Khuyết điểm: "Misdirected at upper entrance."
Ưu: "This flight and seat was definitely more comfortable than going to HongKong- space was ver cramped before."
Khuyết điểm: "Vegetarian meals can be better, breakfast eggs get over cooked and rice also."
Khuyết điểm: "Everything"
Ưu: "It was a good flight"
Khuyết điểm: "The flight was great"
Ưu: "The crew were amazing and attentive."
Khuyết điểm: "The crew should be friendlier while they deliver their service."
Ưu: "Flight was on time"
Khuyết điểm: "Food Crew"
Ưu: "seat and flight were great , smooth ride as well"
Khuyết điểm: "breakfast could be better but was fine"
Khuyết điểm: "Delay without infromation"
Khuyết điểm: "The flight was three hours late."
Ưu: "The flight attendants were kind and attentive and professional. I enjoyed being able to watch movies of my choice. Great selection of entertainment available. Food was good and the Hagen Daze ice cream was a great surprise!"
Khuyết điểm: "I’m thin but 177cm tall (long legs) so the seats were wide but leg room was uncomfortable for me. Also, the posture of the seats are not good for spinal or neck alignment so, again not comfortable. No support for the lower back and very limited reclinablity."
Ưu: "new seating arrangement is nice"
Khuyết điểm: "Traveling Economy class has really deteriorated. I’m 5 ft. 2 in, and it’s cramped for me!"
Khuyết điểm: "Flight was suspended I was not notified before I went to the airport"
Ưu: "Reasonable leg room in the economy"
Khuyết điểm: "Flight was delayed for 2 hours I could not take on board by carry on luggage because it weighted 10kg. Food service was poor and not well organized"
Ưu: "pilot’s operation of the plane is very good"
Khuyết điểm: "there’s not enough snacks/food"
Ưu: "The very nice lady at Hong Kong station who checked me in was kind enough to give me an upgrade when the flight was full."
Khuyết điểm: "The food on Cathay still has not improved compared to other airlines'"
Ưu: "Food for economy was great. Entertainment system great."
Khuyết điểm: "Left half hour late."
Ưu: "The crew is so nice!"
Khuyết điểm: "Same seat selection issue."
Ưu: "Every aspect was smooth and efficient."
Ưu: "I liked the crew, the food, comfort. Everything made my travel experience great"
Ưu: "All I can say is the kosher food needs great improvement in taste, quality, verity. I hope the feedback will be seen by a real person that can respond. No robot."
Khuyết điểm: "Your kosher food offings need great help"
Khuyết điểm: "Lacking in inflight service after mid flight. Leaving 7 hours of nothing! So you arrive hungry both ways."
Khuyết điểm: "Flight was late. I understand that there could be unexpected problems. But please do not say that due to 'operational reasons'. Sounds like BS. Tell us he actual reason. Arrived late, engine problems, passenger missing, etc."
Ưu: "The flight staff was very curteous and helpful, that made a difference with the trip."
Khuyết điểm: "The touch screen technology on the onflight entertainment was pretty bad. The movies played fine with no issue but navigating through the entertainment console was a pain since the touch screen responsiveness was so bad."
Khuyết điểm: "There was a long delay when boarding the connecting flight to SGN and there weren't any clear updates on the flight status. I didn't mind the wait so much but I wish they had announced the current status more clearly."
Ưu: "Great service from flight attendants."
Ưu: "As usual, the Cathay Pacific staff were awesome and very professional. Never hesitated to serve the passengers with infants/kids and elderly people. My overall experience was great!! Thank you to all staff!!"
Ưu: "On time"
Khuyết điểm: "Slow food service, average food. Slow after meal pick up."
Ưu: "Service is good."
Khuyết điểm: "Wash rooms are limited"
Ưu: "Checkin was a breeze, the flight attendants were great, food was good, seats were comfortable, good selection of movies. What more can you ask for"
Ưu: "The staffs were ok. They did everything on the limited power they were given."
Khuyết điểm: "The airlines should at least compensate the passengers with proper voucher for food and comfortable shelter. It has delayed total like over 8 hours and they kept changing the gate for at least 2 times!"
Ưu: "Good food and service."
Khuyết điểm: "The premium economy cabin configuration - it was a full flight, I was seated at the right-hand side of the cabin, and the toilet is at the left, and it was not easy and having to step on people's feet to go to the tooilet."
Ưu: "Able to sleep. Arrived safely."
Khuyết điểm: "I accidentally sat in the wrong seat and had settled in comfortably, when a crew member pointed it out, I quickly got up and made my way to my seat. However someone was sitting there. The crew member told me that since the person had settled in I'd have to sit in another seat and pointed to yet another seat. Needless to say I was very confused and more than a little ticked with the inconsistent behaviour. Things didn't get any better when they defended their approach instead of simply acknowledging the problem."
Khuyết điểm: "flight was late"
Ưu: "I like the comfortable seats"
Khuyết điểm: "Thin blankets was not enough to bear the cold."
Ưu: "Quick flight"
Khuyết điểm: "Do not allow families with children to board first My entertainment system did not work"
Ưu: "Crew was great, entertainment was diverse, blankets were comfortable, and food was good. I think I'll make Cathay Pacific my airline for East Asia US travel."
Khuyết điểm: "Nothing to complain about it improve. It was an easy, efficient process to get on and off the plain."
Ưu: "Blankets and good movies and very kind"
Khuyết điểm: "Sometimes too cold"
Ưu: "The crew was excellent and helpful."
Khuyết điểm: "Some seats could not be made upright and passengers had to move around during landing time. While serving food, it took close to 2 hours to start serving everyone and the pre-ordered meal was served. Very delayed."
Khuyết điểm: "When we booked we asked for a child's meal and we advised of allergies. However I don't see why we would have to ask as we booked a child's seat and you have to provide the age which she is 4. When onboard from SYD/HKG and HKG/LONDON, NO meal was available for our child except for what everyone else was eating. She is anaphylaxis to shellfish, she was given shrimp!!!!! I am sure if she was given a child's meal she would not have got this. We were then told we have to advise the airline 12 hours before we fly that we want a child's meal. I am sorry but when travelling we should not have to do this and nor have we ever had to do it on any other airline. Poor poor poor!!!!"
Ưu: "The staff on Cathay, as always, was wonderful."
Khuyết điểm: "The plane was extremely outdated - I felt like I stepped into a time capsule and somehow made it back to the late 80's. The seats were hard plastic, 21st century headphones didn't properly work because their inputs required two jacks instead of the now standard one, half of the seat belt had what can only be described as a fun noodle attached around it, and instead of the seat back reclining the actual seat just slid outwards, making you slouch instead of recline. While the staff was lovely, I honestly can't believe airplanes like this are still in commission. All it was missing was an ash tray in the arm rest."
Ưu: "Ice cream on the plane"
Khuyết điểm: "my main course was not that tasty.."
Ưu: "Good collection of entertainment options"
Khuyết điểm: "Biggest gripe: No onboard wifi. As a business traveller, this is important to me."
Khuyết điểm: "The food was garbage and almost not edible . I would feel guilty feeding it to my dog. Even the peanuts sucked"
Ưu: "The flight attendants were very nice and accommodating"
Khuyết điểm: "Flight was delayed to depart so I missed connecting flight in Hong Kong."
Ưu: "Was able to sit with my husband on the return flight."
Khuyết điểm: "Found a fingernail in my fruit salad. The crew documented the event. I have flown this route many times. There was more selection for the middle of the flight snacks in the past."
Ưu: "Shorter flight airplane much nicer"