Only thing i have to said is rough landing and food is not great so does the entertainment.
The airline wanted to charge me an additional $108.00 to check my second bag despite their policy stating that the first two checked bags are free. In order to not miss my flight, I had to leave one bag. Thankfully, I had enough room in my other bag and carry on to accommodate all my things.
There were about 20 people on the flight. It was like getting business-class service from the crew.
Khuyết điểm: "Economy seat was very uncomfortable even though it reclined a lot. Was very disappointed I could not sleep on 12 hour flight. Arm rests too low? Shape of backrest was odd. Maybe provide a bigger pillow in addition to neck pillow to have something to rest arms on. Also tou need more movies. Singapore Airlines has many more options. Overall airplane, crew and food were very nice"
Ưu: "Every thing in airplane was wonderful. I would like to recommend this airline to my friends"
Khuyết điểm: "You are best ."
Khuyết điểm: "Breakfast could have been better"
Ưu: "Seat super comfy"
Khuyết điểm: "All okay"
Ưu: "Crew was amazingly nice, friendly and very helpful..."
Khuyết điểm: "The 767 business class seat from Tokyo to Jakarta could be better. Movies and other entertainment needs more variety. Not enough movies..."
Ưu: "Crew members are extremely friendly and the seat has more leg room."
Khuyết điểm: "in flight entertainment can add more movie and TV shows."
Ưu: "Great food. Excellent cleanliness"
Ưu: "Food was good. Good leg room. Smooth flight."
Khuyết điểm: "Nothing"
Ưu: "Two choices of meal and friendlier staff. Props to JAL."
Ưu: "Best service and food among a few hundred flights I have taken so far. CAs were always courteous. They are smiling to each other and looked happy. It was really nice to see that."
Khuyết điểm: "When booking the flights, I didn't know that I wasn't able to reserve a seat until check-in at the airport. Even usual online check-in was available for my ticket. I might have not purchased this ticket if I knew this limitation. It would be nice to know it at the time of booking."
Ưu: "Great crew! Easy transfer. Handled our luggage very well! Will fly again. Food was good!"
Khuyết điểm: "More movie options would have been nice."
Ưu: "The crew were very polite,"
Khuyết điểm: "but thet could not help me in getting hooked up with the wifi, which I attempted to do numerous times. The food was mediocre, at best, and the seat was hard and not very comfortable."
Ưu: "Quick efficient boarding. Smooth flight."
Ưu: "In particular we give kudos to Tadaka, who seemed to be a manager and went above and beyond to help us with our boarding and seat assignments. She even recognized us the next day! Superior customer service."
Ưu: "Loved the food. Cabin attendants were very friendly, polite and helpful."
Ưu: "Fast Service , cheerful Members , and positive Vibes all the time."
Ưu: "The Flight staff are very professional. The food and service were excellent."
Khuyết điểm: "The only downside was the long layover (7.5 hrs) in Narita airport."
Ưu: "I really loved the food they served on the airline, along with the entertainment and the stuardesses. It made for a very enjoyable trip."
Khuyết điểm: "There wasn’t anything that I disliked. Of course the seats were uncomfortable, but that’s expected for Economy."
Ưu: "The service was great. Food was delicious,"
Khuyết điểm: "It was a bit too warm in the aircraft."
Ưu: "Met a very nice Taiwanese sitting next to me. We spoke the entire trip."
Ưu: "I am looking forwards to using them again! I paid more using this airline than their competitors. But after completing my trip I will have to say it was well worth it and will using them again."
Ưu: "Still, love JAL's customer service from the cabin crew. The flight attendants are always friendly, courteous and professional. They do a great job of meeting and exceeding passengers expectations"
Khuyết điểm: "The cabin area was extremely warm; at one point, I had to take out the safety card and fan myself. There was no explanation why the approximately 5-hour flight was uncomfortably warm. During the flight, I woke up from a sound sleep because of the heat in the cabin."
Ưu: "As usual A1 service all the way!"
Ưu: "There was more leg room than most airlines, friendly staff, and good movies and food selection."
Khuyết điểm: "Never make it on flight because the connection flight so messed up. Need to purchase new ticket with different airline finally."
Ưu: "Good food. Very friendly and helpful attendants. They also gave souvenir toys for my 2-year-old son."
Ưu: "Service impeccable"
Khuyết điểm: "Worst food in the industry. Barely edible."
Ưu: "The Japanese culuture all in all is amazing, the Jap Airlines was no exception. The flight attendants were so nice and beautiful as well."
Khuyết điểm: "There wasn't anything I didn't like. I wish USA could be more like them in a business aspect."
Ưu: "Excellent service by JAL check-in people and the flight crew. Also, for a standard economy seat, I found the seat spacing and resulting legroom was generous - and I'm 6 ft. tall."
Khuyết điểm: "Can't think of anything, really."
Khuyết điểm: "Requested Vegetarian Meals. Didn't get them"
Ưu: "The service was excellent and the food was awesome as always!"
Khuyết điểm: "N/A"
Ưu: "The best airline I have flown in. Plenty of room and the in-flight service was excellent."
Ưu: "I wasn't interested in the meal which i would eat in airplane before i got on the plane. So, without any expectation i got the meal. It tasted good and the service after meal was also good. If i have a chance later, want to take air Japan again."
Ưu: "The Japanese flight attentants were excellent. Entertainment was excellent"
Khuyết điểm: "I didn't like the other asian flight attendants. They were rude. Asked for water, she said we're not serving water only juice at this time. Asked for Consume or Dashi there weren't any. asked for diet coke they ran out. very small things but weren't able to satisfy our trip back to HNL."
Ưu: "the crews were very professional and caring. the food was the best of all so far"
Khuyết điểm: "the only thing was this flight was delayed and we missed the flight at LAX, but JAL reserved a hotel room near by for us so that we were able to refresh ourselves and relax till the next flight. thank you JAL!"
Ưu: "Everything from check in till I got off the plane was fantastic. Friendly and helpful crew with impeccable service unlike a certain few airlines. Will definitely use JAL again!"
Khuyết điểm: "Can't think of any"
Ưu: "I loved the service, the toothbrushes in the bathroom, the cleanliness of the bathroom throughout the flight, the snacks, and the kind flight attendants. This has been my best experience flying to the US from Asia! I would love to take Japan Airlines again as I was incredibly impressed by their services."
Khuyết điểm: "The lack of quality movies and the way it was organized on the screen. They could organize movies and TV shows by categories instead of one big movie section."
Ưu: "Cathay and JAL Provided excellent customer service throughout the the flight. Everyone did an excellent job and went out of their way to make sure I made flights and had what I needed."
Ưu: "Customer service was awesome and the food was good"
Ưu: "Our flight from Tokyo to Beijing was very pleasant. The flight attendants were very polite and helpful. There was a lot more leg room than most American/European airlines we have taken. The food was quite good and we even got Häagen-Dazs ice cream."
Khuyết điểm: "I wish they had a larger movie selection, but they had most "New Releases"."
Ưu: "This airline is the most professional I have seen so far. They are extremely accommodating, very helpful, and very attentive. I didn't realize how orderly the Japanese culture is. We took off immediately. The ground crew actually waves bye and bows! No one in the sloppy US does that! They were very professional and juse down right respectful. Food and snacks were served often. Even good coffee!"
Ưu: "The flight attendants were very accommodating super friendly."
Khuyết điểm: "The food . I had a stomach ache with one of the salmon(raw) salad. It was horrible!"
Ưu: "Good service"
Khuyết điểm: "Food was almost as bad as on American carriers"
I will choose ANA again. Excellent Service
The Travel agency representative set up my seating boarding wheel chair assist perfect and without flaw. every State of my flight assistance was there and very courteously United Airlines is the perfect flight system and the travel agency BOKETO.com with Mr. Enrique who set up and follow through details Awesome Travel Specialist . We will always work with BOKETO.com and United Airlines all possible air travel hire more workers like Mr. Enrique who keep their word that they will take car of your travel at their very best
I loved both the ground and flight crews. They're so patient and willing to accomodate us and help solve problems. I only wanted to suggest if they can give us more new or not so new movies to watch.
Khuyết điểm: "Great flight everything smooth - the food is fantastic I flew economy and received excellent food. The employees are very friendly and the plane was a recent model Boeing very smooth."
Ưu: "ANA was awesome as usual."
Khuyết điểm: "The flight with United Airlines was horrible. The seats were small... leg room not the best. The flight attendants were terrible. I called 3 times to get headphones and they never came to give me any. The food was dry and we were only fed twice. I’m vegan/vegetarian so there wasn’t any options."
Khuyết điểm: "my original connection time or lay by was reduced to 50min. Didn’t get an express passage through security check point and my gate on this fateful day was 58A the furthest away after security check - so a long run for me and just made it to the queue 10min to flight"
Ưu: "I loved the film with kabuki characters to introduce safety procedures."
Khuyết điểm: "More seating room, better ventilation."
Khuyết điểm: "Lousy food taste bland out of date movies"
Ưu: "There was lots of leg room. Crew was nice."
Khuyết điểm: "One of our seats had a broken recliner button."
Khuyết điểm: "Good"
Ưu: "Great experience overall"
Ưu: "Food and services were great"
Khuyết điểm: "There were not a lot of selections on the TV."
Ưu: "The 787 was awesome. Very comfortable. Great staff and service."
Ưu: "Flight attendants were incredible!"
Ưu: "Staff were amazing."
Khuyết điểm: "Nothing great experience!"
Ưu: "The crew were helpful and nice. It was comfortable."
Khuyết điểm: "The food was horrible. The movie selections were quite limited."
Ưu: "The seat I selected was the first row of regular economy. It had extra legroom and received excellent attention by the staff for drinks. The arline served 3 meals and snacks on the flight. I felt like I was eating the entire trip. :)"
Khuyết điểm: "The seats were quite narrow. Most of the rows behind had armrests that were able to raise and lower, but due to my seat selection, my row had the stow-away monitors in the armrests. The seats also didn't technically recline. The lower seat cushion merely moved forward, emulating a recline, but the seatback didn't actually move. It was not quite comfortable."
Ưu: "Meals were decent. Staff friendly. Had no problems and was able to sleep a bit."
Khuyết điểm: "The economy seats on my plane were strange, they didn't really recline but rather the bottom part of the seat moves forward to make your body less vertical."
Ưu: "crew and food was great"
Khuyết điểm: "seat cushion was a bit on the dead side I found myself trying to figure how to fit as many folks in the same space more comfortably. Maybe swapping every other seat to face backward so we have more arm / shoulder room? Idk"
Ưu: "Real stewardess', well dressed and polite. Show pride in their job. Great food and drink service. Clean new planes."
Ưu: "Food and Sitting Space"
Khuyết điểm: "Nothing"
Ưu: "The extra inches were nice. Fairly comfortable seat. And the ice cream was a nice treat."
Khuyết điểm: "I thought I would get a little more than a few extra inches in Economy Plus. Maybe an overnight packet (ear plugs, eye mask, toothbrush?) and/or a foot rest for the extra money, but it was literally only a few extra inches of space."
Ưu: "- Airfare Price - Ease of Checking In - Friendliness of Staffs - Aircraft is clean"
Khuyết điểm: "- Entertainment options were limited - Food choices limited as well - Seats are a bit stiff and small"
Ưu: "Nice space between seats for the economy class."
Khuyết điểm: "The entertainment center (sound) did not work in my son's seat."
Ưu: "Good communication, food and services"
Khuyết điểm: "None"
Khuyết điểm: "The seat in this airplane was downright uncomfortable."
Ưu: "I loved flying Ana. I cannot stress enough how exemplary the service was and the overall comfort/experience was one of the best I've had. I am looking forward to flying with them again next year when I return to Japan."
Ưu: "The meals were healthy Japanese meals with lots of vegetables"
Ưu: "Crew are nice, helpful and polite"
Khuyết điểm: "Airport problems turned it into a very long flight. We circled around Fukuoka for and hour. We ended up landing in Nagasaki and used taxi to Fukuoka. Over all time to final destination is 6 hours late."
Khuyết điểm: "Width of the seat for me was bit tight when in a flat bed position."
Ưu: "The food on board was great! Crew members were friendly!"
Ưu: "All staff were very helpful and polite!"
Khuyết điểm: "No foot rest=back pain"
Ưu: "Great seats in business class. Lots of privacy. Great service as well."
Khuyết điểm: "American style Food could have been better. Didn't try the Japanese food."
Ưu: "Entertainment system, comfort of the seats, staff, food, basically everything!"
Khuyết điểm: "It said that the plane was capable of WiFi, but the flight didn't have it, probably just because the route is too short."
Ưu: "Cabin crew provided great service!"
Ưu: "I liked that the flight was on time. The plane was nice too, nicer than most other airlines. The seats were roomy enough, as good as economy can be. Food was one of the best. The movies were pretty new which is always a plus. The crew was awesome. I get motion sickness whenever I ride anything, be it planes, buses, trains or boats, and the fact that the flight attendants kept checking on me put my mind at ease."
Khuyết điểm: "There was a smell of old sweat odor from the seats, maybe table. Plus my table was still wet when I opened it. So that was kind of gross."
Ưu: "The service crew are excellent and very polite. Definitely like the new window feature."
Ưu: "Staff was nice and attentive"
Khuyết điểm: "Uncomfortable seats. Don't recline. Could use more film choices."
Khuyết điểm: "The seats were uncomfortable to sleep in."
Khuyết điểm: "None"
Ưu: "ANA has always done a fantastic job, mfrom customer service to the food to checking you in."
Khuyết điểm: "Nothing"
Ưu: "The food, service and entertainment options were definitely good."
Ưu: "Very comfortable and nice lighting. Not too bright"
Khuyết điểm: "The overhead light is too far up and when I turn on the light it's lightning up more than just my seat. Other people beside me are sleeping and it's too bright to turn on the light."
Ưu: "Not a single thing. I will be talking to a reporter about this since they are interested in the story"
Khuyết điểm: "I left 3 hours early from my hotel. This was my first time ever being in the Philippines so I did not fully grasp the amount of traffic. I arrived at the check in counter with 52 minutes to spare and they told me I could not board. The plane wasnt even boarding passengers yet. I even went as far as to say that I would leave my luggage as I had to get on the flight. They did not allow this either. They said that I would need to get on another flight. To add insult to injury they did not credit me with ANY of what I had purchased for my previous flight since I ordered through Kayak. I am 100% dissatisfied with ANA and I am asking kayak to rectify what they have done. I have already emailed ANA upper management and will be taking this to social media, the news, and any other outlet I can find. I had to pay for a hotel, miss 2 days of work and pay for a 700 dollar "premium" seat ticket since that was all they claimed they had. I find that last part funny, since I saw about 12 empty seats on my flight. I am hoping to hear from kayak so they can explain why they do business with a company that clearly does not care about it's customers."
Ưu: "Ok price"
Khuyết điểm: "I booked the flight and my seats.. When I got to my actual flight they didn't have my confirmation of seats and got separated from my sister. I called to complain to the actual airline and it turns out it was kayak who did my wrong. Very unhappy for 11 hours."
Ưu: "Flight crew were fantastic. They even took the trouble to clean the toilets regularly. They were spotless!"
Khuyết điểm: "Could do with a little more food."
mIssing check in bag, no customer service, No follow up. missing critical medication
ALX check in staff unprofessional attitude, unaware the employer rules & regulations and so much traylers suffer due to check it n staff non guidance approach
Khuyết điểm: "Terrible service"
Ưu: "The crew was great."
Khuyết điểm: "Food wasn't that great."
Ưu: "Another confirmation of excellent QA service."
Khuyết điểm: "Nothing."
Ưu: "All great experience!!!"
Khuyết điểm: "Too much A/C, feel cold."
Ưu: "The seat was comfortable, and food was very nice."
Khuyết điểm: "Nothing I could think of"
Khuyết điểm: "Handling flight delay"
Khuyết điểm: "Seat comfort"
Khuyết điểm: "Just had a hard time finding flight attendants. Every time I went to the back of the plane, half a dozen of them were sitting around and chatting it up. Felt guilty for asking for water. Not the service that I expected from Qatar Airways. All 4 flights were a struggle to get proper service."
Ưu: "Airlines' diligence in arranging an alternative flight in place of the missed connection because the initial departure from JFK was delayed due to technical reasons"
Khuyết điểm: "Much ballyhooed A350-1000 has noisy engines rudely interrupting my enjoyment of the entertainment system - may be my seats were too close to the engines. The seats are not all that comfortable though perhaps wider than usual configuration in economy."
Ưu: "Many movies (entertainment) I got front seat with leg space (comfort)"
Khuyết điểm: "Some water dripped from the ceiling on flight 736 Doha to Montreal, seat 37a. I am usually hungry on long flights and would have liked more food."
Ưu: "Too tired after almost 24 hours traveling. No complaints."
Ưu: "The crew and comfort of the flying ship is excellent."
Khuyết điểm: "No one stopped several children from screaming almost the entire flight. I’m thinking they need to put all families with children younger than 8 behind a partition. HAHA!! Just kidding. But that was very frustrating."
Ưu: "On screen entertainment"
Khuyết điểm: "Food options- they start serving from front when they reach behind of plane food options exhausted pls ask ground catering to provide more non veg food"
Khuyết điểm: "Cramped and full flight with no entertainment. Stewardesses were also talkin too much among themselves."
Khuyết điểm: "Ord to Doh: People kept window blinds open all through 15 hour flight Flight temperature kept very warm"
Ưu: "Food crew and entertainment were all good thanks"
Khuyết điểm: "A child behind me kept kicking the back of the seat all the time and the mother did nothing about it"
Ưu: "Plane was excellent"
Khuyết điểm: "Original schedule was changed from Sunday departure to Saturday without notifying us resulting in a 12 hour stay at Philadelphia and a one day loss of our scheduled trip. So far no explanation from webjet."
Ưu: "B777 Dreamliner is dreamy. Lots of overhead luggage space. Decent leg room (could always be more). Great individual entertainment screen for long transcontinental flights. Flight staff was a mixed international crew, very friendly, unpretentious, polite and just nice compared to other airlines. The planes they use seem very new. Would definitely recommend Qatar Air over Aeroflot any day."
Khuyết điểm: "Food was decent for airline food but nothing to rave about and as with most airlines uses too much plastic packaging. Although I was pleased that some of the flights used metal flatware, but still too much waste in the industry in my opinion. Also, the headphone jack was not compatible with my headphones. The type used on the 777 is the dual pronged one. I did not have an adapter so had to use the crappy headphones that are provided."
Khuyết điểm: "Same no in flight wifi"
Khuyết điểm: "I’m a 6’3” in shape man. I selected the bulkhead seats for extra leg room. Great crew, but my shoulders stuck past the seat edge 3” on both sides."
Ưu: "Overall better than most of domestic US or Korean national airline in terms of food and service."
Khuyết điểm: "Boarding took longer than other airports. Too many redundant checks for no apparent reason."
Ưu: "Airport was pretty impressive,"
Khuyết điểm: "Waiting Area in DOHA for boarding does not have a latrine to use, so once you checked in you can't go back out."
Khuyết điểm: "Service is great and the plane flew so smooth"
Ưu: "The Qatar Airways price."
Ưu: "Good, attentive service by the crew."
Ưu: "Comfort of the seat/bed"
Khuyết điểm: "The food options were good, but twice our family could not get the items we wanted as they ran out of them."
Ưu: "I have long stay in the DOha airport, 22 hours, and during this there is no accomodation is provided by Qatar airway"
Khuyết điểm: "The flight+all Qater air Way services was canceled but I didn't receive any message or update from kayak. So stressful and bad expiarence."
Khuyết điểm: "It was all good"
Ưu: "First flight was okay"
Khuyết điểm: "My return flight then follow on with Qatar airways to Baghdad was cancelled and they didnt tell me that on my first leg i could have stayed longer as i was re directed to a later flight making my total layover 18hrs in Doha i rather have stayed in Philippines that extra 8 hrs"
Ưu: "Good, newer wide body aircraft. Good service. No hassles, really. Would fly again. Overall good experience."
Khuyết điểm: "Newest seating arrangement in 777 300 ER just too crammed. Used to be better. Nothing special about this flight, was expecting a little more space, a little less crowded, a bit better service. But my flight was short hop from BKK to HAN, last leg of flight originating in Doha."
Ưu: "Boarding and Seat comfort was good"
Khuyết điểm: "Food quantity in each service was not sufficient. Food quality ok. Cabin baggage limit of 15 lb/7kg per bag is awfully inadequate that renders the standard cabin baggage useless"
Ưu: "Good staff and service"
Khuyết điểm: "Require more leg room"
Ưu: "Timing n service n crew r nice n friendly"
Khuyết điểm: "Older airplane"
Ưu: "Movie selection was good."
Khuyết điểm: "Everything else. Boarding was chaos, Ground crew should show authority while boarding passengers."
Khuyết điểm: "Worst customer service"
Ưu: "Good though. But not too comfortable with indiscriminate change of seats. Was held up in Doha because my seat was changed."
Khuyết điểm: "The flight was delayed by an hour which made us muss our connection transfer flight. E then were expected to fly the next day which I refused to do as I was a bridesmaid for my friend that evening so had to be there on Friday"
Ưu: "The flight was comfortable. The flight attendants were pleasant and attentive."
Khuyết điểm: "After the flight landed we had to present our boarding passes one by one so they could be inspected again and our names were crossedoing off some list. It really slowed down meeting our ride and getting to customs. I think it also contributed o our flight being delayed since the flight before us had to do the same thing as they disembarked. I would be more concerned if my flight had a close connection if this is a standard practice. This was my first flight with Qatar. If the practice is standard I won't keep flying them."
Ưu: "The entertainment and food was great. The service as well. They are very attentive to any request."
Khuyết điểm: "When it was time to leave Doha, Qatar there was a massive delay which caused us to be late for any upcoming transfer in BKK. That told me that my would be delivered the next day. I am currently trying to figure out whether they have my bags or not."
Leg room was really good.
The staff was very friendly, they were enforcing good safety practices. It's pretty good value for the money, too.
Plane smelled a little funny. Flight was 30 minutes shorter than expected, but gate was occupied when we arrived. Staff was great.
Khuyết điểm: "Same old tiny uncomfortable commuter jet."
Khuyết điểm: "First time we have flown First Class on American Airlines and service was outstanding and perfect! Thank you for an amazing experience!!"
Ưu: "Seat uncomfortable. I am an elite flier and was put in an n uncomfortable middle seat with no choice."
Khuyết điểm: "Seat should with choice."
Khuyết điểm: "When the delayed flight landed, the crew should help expedite those connecting to other flights. They should announce our connecting gates so that we don’t have to look it up."
Khuyết điểm: "Handicap issues. We were exiting on the tarmac in Charlotte- all crew left us on the plane waiting for assistance to get off. Finally when someone showed they would not come up the ramo to get my Mom. I backed her down myself while 5 bewildered airport workers looked confused."
Khuyết điểm: "2 hour delays on both flights of a round trip"
Khuyết điểm: "4 hour plane availability delay - of course planned on weather but not planning"
Ưu: "You got us there safely."
Khuyết điểm: "Not sure who is at fault for running out of de-ice solution, but keeping us sitting on the tarmac without air ventilation for almost 3 hours... with only an apology and a last minute glass of water? that was terrible customer service."
Ưu: "Flight left St. Louis on time,"
Khuyết điểm: "My connecting flight was cancelled while I was in the air. Customer service was SWAMPED with cancellations with only a handful of staff to help. My plane was a mechanical cancellation so I received a food and hotel voucher. Trying to get another flight from LaGuardia to YYZ was horrible."
Ưu: "On time"
Khuyết điểm: "Having to walk from concourse b to concourse e for my connecting flight in less than 15min before the doors were shut. Was literally in my seat for 5min and the door was shut. Most people (older or families) would have missed it. Shame on CLT or American Airlines"
Ưu: "Flight did not take place because of cancelled return flight. the whole itinerary was cancelled."
Khuyết điểm: "because of cancelled flight I had to schedule a new itinerary directly through American Airlines. The cost increased from $947.50 to $1,873 plus airport parking for 17 days."
Ưu: "On time. Friendly and attentive staff."
Ưu: "They got me there on time"
Khuyết điểm: "Long delay getting off STL-CLT. Made it to gate for CLT-ROC. Then, crew delay. The usual crammed interior, cheap snacks, feeling about like a public bus"
Ưu: "We got to our destination safely, and American provided us with extra legroom seats."
Khuyết điểm: "Service was curt and there was only phone-based entertainment."
Ưu: "The crew was great"
Khuyết điểm: "The seats were not comfortable and boarding was a pain. Not sure why you wouldn’t want to board from the back to front. Weather grounded us at our loading airport so we were stuck with the option of staying the flight or going in the lobby."
Ưu: "The pilot was great. Avoided turbulence and arrived about 20min early. Easy to find seat and stow bag. Smooth takeoff and landing."
Khuyết điểm: "Alaska airlines was who I thought I was riding with but the itinerary changed past min. Gate change and the airline itself was changed. Really confusing since I printed my boarding pass the night before."
Ưu: "Smooth boarding. On time flight"
Khuyết điểm: "No gluten free snacks:("
Ưu: "Everything went smoothly."
Khuyết điểm: "Me 6’ 200 lb sitting in middle seat next to somebody that needed 2 seats for self (pls understand I’m not unsensetive nor prejudice just stating a fact). I requested to sit in last row (of both sides of plane that were empty but attendant said sears reserved for attendants - 2)."
Khuyết điểm: "Flight connections time was not enough for mam with infant.we missed the flight should better set up that kind of big airport"
Ưu: "To be fair. The flight is only 50 minutes. By th time you get a drink it's time to land. It is completely unfair to the staff to have to do that. A flight like that. Have a box with a snack and some coolers that have 5 different beverages. I wouldn't even sell booze. I person can hold out for a flight that shot to get one on the connection or in the terminal."
Khuyết điểm: "It's always a cramped flight. Nothing to be done except use a bigger, more spacious plane. The good thing is it's the fastest way to get to Chicago from where I lived it would take 6hrs by car."
Ưu: "Mostly friendly staff and quick flight time."
Khuyết điểm: "Only half the plane got snacks and drinks. Additionally, I was forced to check my bag, which is a pretty big deal because I was connecting to an international flight and was unable to retrieve my prescriptions in all the rush to check my bag."
Ưu: "I was so happy I could check in online and boarding was a breeze. I actually got to sit by the window when my original seat was in the middle. So nice of the ladies to suggest it to me."
Khuyết điểm: "No complaints"
Ưu: "A nonstop flight, with a friendly efficient crew, met my expectations. A crew member went above and beyond when I asked for a coffee stirrer with my coke and ice."
Khuyết điểm: "I've been spoiled by another airline's access to screens on the back of the headrest. I have my own hand held devices to entertain myself instead."
Khuyết điểm: "Flight was late, got a message from Kayak that it was delayed 3 hours...thank goodness I happened to check again, because then it was only delayed for 41 mins, then it gave me an update that it was only 21 mins delayed, then went back to 41! Pretty inconvenient, and it would have been nice to get a text, not just some silent pop up"
Ưu: "Got to La Guardia almost 26 minutes early but then waited FORTY minutes for the gate!"
Khuyết điểm: "AA needs better coordination with the horrible La Guardia airport"
Ưu: "Flight was on time, staff was friendly and boarding was organized."
Khuyết điểm: "I'm a small person (5'-2", 105lbs) and I didn't have room to breathe in that tiny little seat."
Ưu: "Arrived to the airport well ahead of time and encountered lines so long that we were not able to make our flight. Only 2 attendants working and so many people had to be rebooked we didn't get another flight for 3 days. Did I mention I was traveling with a baby?"
Ưu: "JAL is customer oriented and it's always a pleasant experience. Unfortunately, though the return trip is also JAL, the cabin crew isn't."
Khuyết điểm: "Everything was great."
Khuyết điểm: "Only suggestion would be to make the connection process a little easier. If the passenger doesn't speak English, the fact you need to print the international ticket in Miami, then re-enter at checkpoint might create confusion."
Ưu: "The flight attendants were great and very friendly!"
Khuyết điểm: "The wifi wasn't very good so I couldn't access the in flight entertainment I also had my own snacks so I didn't buy any food"
Ưu: "On time. Good leg room."
Khuyết điểm: "Valet flight, i.e. even normal sized carry-on cannot be stowed above the seat We arrived at the gate 20 min before departure, due to TSA delays. But they closed the door and no one was around to even talk to. At least they put us in the next flight.... Still, as we're not checking in any bags, they could have let us in."
Ưu: "Non stop"
Khuyết điểm: "Airline"
Ưu: "Crew was fine even when we had to sit on the ground for 1 1/2 hours for a repair."
Khuyết điểm: "American Airlines didn't honor my choice of seats."
Khuyết điểm: "No food or beverages for me. I slept comfortably on my flight"
Ưu: "I don't know how airlines get away with all the stipulations and regualations they have in the buying process there is. Otho g I like about the scam artist they are"
Khuyết điểm: "The fact they they can just make it a policy and then because the employees have to have a job and enforce it blows my mind. 200 dollar transfer fee plus the difference in the ticket when it's over two weeks in advance. You people are scam artist"
Ưu: "You provide me with the best ticket prices and to me that was the the most important part of of the trip thx"
Khuyết điểm: "The airlines charging for your luggage"
Ưu: "The movies"
Khuyết điểm: "No Food"
Khuyết điểm: "Flight was delayed."
Khuyết điểm: "Would be nice to know ahead of time if flight is equipped with an in seat television so as to be prepared to bring headphones."
Ưu: "Everything was timely."
Khuyết điểm: "No complaints"
Khuyết điểm: "The internet connection was terrible i was not able to see anything that was being offered"
Ưu: "Very good no complaint at all"
Ưu: "Friendly service"
Khuyết điểm: "Cramped seating in basic economy, the upgrade seating wasn’t much better"
Khuyết điểm: "No Wi-Fi and no food"
Khuyết điểm: "Too cramped and no flight entertainment"
Ưu: "Lots of leg room for a regional jet."
Khuyết điểm: "AC was not very good. Very warm on flight."
Ưu: "Flight left on time and landed early. Attendants were very friendly and helpful."
Khuyết điểm: "Food choices were very limited for a 4 hour flight."
Khuyết điểm: "Aircraft, cabin crew"
Ưu: "Quick boarding, departed on time, arrived early, good cabin communication"
Khuyết điểm: "This is a very cramped commuter jet, just one flight attendant to serve entire plane, she came by once for drinks but not a second time"
Ưu: "Efficient crew. It"
Khuyết điểm: "It was good overall."
Ưu: "Crew was extremely friendly."
Khuyết điểm: "Temperature was way too warm."
Ưu: "Fast boarding."
Khuyết điểm: "The flight was half empty and when I tried to move a row ahead of me (from economy to economy plus), the flight attendance rudely told me I had to move back to my seat since the economy plus seat was $70 more. However, a reasonable airline would upgrade their customers to first or economy plus to not only appease their customers but to fill some empty seats. Therefore, I had to spend the entirety of my redeye flights crammed next to someone while I was looking at an almost empty economy plus section. Also, we boarded earlier than expected but we spend an extra hour on the flight waiting to take off. I would not have minded boarding early if we had taken off early, but we took off an hour later."
Ưu: "Boarding and flight went smoothly and on time. Too short for food or entertainment"
Ưu: "The crew on the plane was nice and helpful."
Khuyết điểm: "I understand pretzels for the most part are allergy friendly however I have a gluten intolerance so I couldn’t have them and i couldn’t download the United app because there wasn’t WiFi available anywhere in the terminal and there weren’t any charging stations."
Ưu: "Everything was excellent! I even got upgraded to a window seat!"
Ưu: "My wife was happy"
Khuyết điểm: "Fixing my own supper"
Ưu: "Service was excellent"
Ưu: "That I didn't have to walk to Fargo. I wasn't dragged off a plane."
Khuyết điểm: "3 flights to Fargo were cancelled. I was told I would not get to Fargo until 32 hours after my original time I was suppose to land in Fargo. After spending a fair amount of time on the phone with customer service I was able to get me on a Flight to Minneapolis that did not arrive till 1:30am then had to take a rental car to drive 3.5 hours to make it to my destination. I was not compensated for any of this. My return flight from Fargo to St. Louis was also Delayed. Both from Fargo and from Chicago. I have never experienced such poor scheduling from an airline or as many delays or cancelled flights in just a few day period."
Ưu: "Smooth and positive communication."
Ưu: "Everything was smooth"
Khuyết điểm: "No meal on business, no free internet, no entertainment"
Ưu: "Crew members were awesome and very attentive both at the airport and on board."
Ưu: "Professional staff, landed safely, the NY skyline is gorgeous"
Khuyết điểm: "Had to get on a later flight, TSA sucks as usual, I'm too tall for that plane"
Khuyết điểm: "Small plane"
Ưu: "For the most part the ride was nice."
Khuyết điểm: "Seats were so small"
Ưu: "Because of a 10 minute fix, we had to wait an additional 40 minutes for paperwork. I missed my connecting flight because of this."
Khuyết điểm: "My friends dad passed away and was unable to get money back to go to his funeral. Plane was a small express plane which was never mentioned. Had to check bag because overhead bins were too small. No wifi. Dad and Kid took my assigned seat."
Ưu: "Legroom was a bit tight."
Ưu: "I'm always comfortable when riding UA. The staff is professional and helpful!"
Ưu: "Both flights left on time and arrived at least 20 minutes early. My bag arrived at the baggage claim ten minutes after I arrived, and all went very well. I'm grateful."
Khuyết điểm: "All was perfect"
Ưu: "Good communication and helpful."
Khuyết điểm: "Delays"
Khuyết điểm: "Massive delays on both flights out of O'Hare... No leg room...."
Ưu: "Everything was great on the flight- we even got a snack ( stroopwafel cookie reminiscent of when I lived in Amsterdam ) and a drink. I haven't flown united in a while and was pleasantly surprised."
Khuyết điểm: "Nothing but my flights were short ( under 1 hours)"
Khuyết điểm: "Good"
Khuyết điểm: "Little more time between flights would be nice"
Khuyết điểm: "Flight was cancelled. I am still stranded and was given no accommodations so had to pay for a hotel in addition to costing me a full day's wages in missed work. The United staff I spoke with by phone and in person were neither helpful not pleasant. I will go out of my way to never fly United again."
Ưu: "Was able to get on an earlier flight"
Ưu: "Good service"
Khuyết điểm: "Delay in air"
Ưu: "I like the seats and the leg space .they were very comfortable ."
Khuyết điểm: "No comment"
Khuyết điểm: "The delay. It was approximately a 2 hour delay getting to Arcata."
Ưu: "All the crew were friendly and accommodating."
Khuyết điểm: "Waiting so long for the flight to actually take off. Very late !"
Ưu: "we were 10 minutes early to the gate"
Khuyết điểm: "super cramped quarters, like touching legs to the next person the whole squirmy flight close... the plane was made for little people."
Ưu: "Rain delayed our take off but most of the time was made up. No complaints!"
Khuyết điểm: "Forced to check our carry on suitcase even though there was plenty of room above the seats."
Khuyết điểm: "Late out of Stl. Missed flight out of Chicago"
Khuyết điểm: "I wish we would have known ahead of time that we needed our own personal devises to watch a movie. We would have been better prepared. We didn't" have long to download the Intied app and for some it just wouldn't load so they could watch a movie. I also wish there was a better selection of movie to watch."
Ưu: "On time. Quick boarding, very efficient."
Khuyết điểm: "Stewardess was a little grumpy."