Ưu: "the Crew as always on ANA flights is amazing"
Ưu: "The crew was really nice, as you can expect from a Japanese company. Super helpful and smiling. The food was also very good."
Khuyết điểm: "The space is really tiny. The screen also tiny."
Khuyết điểm: "Very uncomfortable seat. A bit rude flight attendant."
Ưu: "Wow! That sums it up. Premium coach was like first class on some other airlines. This is by far the best airline I've ever flown."
Khuyết điểm: "The website doesn't work very well. It's also difficult to navigate."
Ưu: "The attentions to the passangers are much more friendly than the ones offered today by the american and european airlines, which are today getting more and more cold and unfriendly."
Khuyết điểm: "The second food service."
Ưu: "ANA was awesome as usual."
Khuyết điểm: "The flight with United Airlines was horrible. The seats were small... leg room not the best. The flight attendants were terrible. I called 3 times to get headphones and they never came to give me any. The food was dry and we were only fed twice. I’m vegan/vegetarian so there wasn’t any options."
Ưu: "Meal, crew"
Khuyết điểm: "1. inside temperature was so cold -especially at the 3rd route from la to tokyo -. 2. Economy seats are not declined, which means less pereonal space. 3. The worst is in-flight entertainment system, UI is so poorly developed, most contents do not provide english subtitles."
Ưu: "Crew is responsive to requests, and very polite."
Khuyết điểm: "Cabin temperature was 81F during the night, making it too hot to sleep."
Khuyết điểm: "Old Aircraft Interior, could be more comfortable"
Khuyết điểm: "Did not like emergency exit seat."
Ưu: "Great customer experience is what look for in any service, ANA delivers this in abundance."
Ưu: "There was lots of leg room. Crew was nice."
Khuyết điểm: "One of our seats had a broken recliner button."
Ưu: "Crew were super attentive. Friendly and helpful. Food was decent. Nice change from standard fare."
Khuyết điểm: "This seemed an older plane so the size of the economy class seating harkened back to the days when your legs were numb halfway through the flight."
Ưu: "Service, crew, seats, punctuality"
Khuyết điểm: "Bad food, cold coffee and tea."
Ưu: "Service, entertainment , drinks, everything! Very good!"
Ưu: "Slept much of the time"
Khuyết điểm: "My head phone didn't work. Only one ear. Asked for two replacements but neither worked, one broke."
Ưu: "The flight attendants on my ANA flight from Beijing to Tokyo were the most pleasant group of people I’ve seen for a long time."
Ưu: "Service and the fact that flight was not full provided for a better experience. Staff was super friendly and attentive. The films were new and tv was big! Food was ok."
Ưu: "Meals were decent. Staff friendly. Had no problems and was able to sleep a bit."
Khuyết điểm: "The economy seats on my plane were strange, they didn't really recline but rather the bottom part of the seat moves forward to make your body less vertical."
Ưu: "The crew are so courteous and helpful."
Ưu: "Very nice, new plane. Clean bathrooms. Good amount of legroom. Polite staff. Easy check-in process. Kid-friendly. God entertainment system."
Khuyết điểm: "Limited entertainment options for kids."
Ưu: "Excellent service. Good food. Great entertainment selection."
Khuyết điểm: "No free WiFi"
Ưu: "Service is Stellar"
Khuyết điểm: "Business class seats were a bit old"
Ưu: "As my other flights with them, the crew is so friendly, the planes are nice and pretty good movie selection. Also nicely organized and they apologized profusely for the hour delay. I wish all of the American airline companies would learn from them! Great beverage service too, even when people are sleeping they quietly come around for us who are awake."
Khuyết điểm: "The food for vegetarians is not very good. But they feed you a lot and you won't go hungry!"
Ưu: "Flight attendants were wonderful, food and snacks were great and seats were comfortable and seemed to have a bit more space."
Khuyết điểm: "Food was ok and limited entertainment"
Khuyết điểm: "I missed it due to delayed flight from LAX"
Ưu: "Services and respectful"
Ưu: "Crew are nice, helpful and polite"
Khuyết điểm: "Airport problems turned it into a very long flight. We circled around Fukuoka for and hour. We ended up landing in Nagasaki and used taxi to Fukuoka. Over all time to final destination is 6 hours late."
Ưu: "Staff was pleasant, food was good, decent movies overall."
Khuyết điểm: "Cramped for average size American man. 5'10", can't imagine being 6' 2" or taller flying coach."
Khuyết điểm: "Nothing"
Ưu: "The staff was so very helpful and nice. Thanks a lot!"
Khuyết điểm: "The great disinter service from the flight attendants made up for the delays."
Ưu: "ANA is always on time and the crew is always attentive."
Khuyết điểm: "The plane used for this flight was small for me. I am 6-4 and there's not as much leg room as in the larger planes. I always have to order fruit because the meals are only Asian style dishes. I would be happy with a sandwich."
Ưu: "Good service."
Khuyết điểm: "Was put on "Standby", even though I was traveling with my teenage daughter, and I arrived more than 2 hours before departure! I ended up getting a seat, but this was unnecessary stressful (there were some seats left in business, so they knew I was going to get a seat eventually. They could have told me I was going to be able to go at check-in)."
Ưu: "Clean cabin. Courteous and friendly attendants. Inflight amenities were excellent. Meals were perfectly portioned and delicious!!!"
Khuyết điểm: "N/A"
Ưu: "The food. the personable flight attendants. The whole experience is amazing."
Khuyết điểm: "Lack of English movies on the ife. Mediocre headphones in business class."
Ưu: "2 inches more legroom in economy than other airlines on that route."
Ưu: "Cabin crews are efficient and very polite. Film selection is fine."
Khuyết điểm: "Food is boring. I always find myself hungry after flight, as I couldn't find much to eat so left a lot. Maybe I should bring my own food from next time..."
Ưu: "Cabin was clean and really comfortable seats. The crew were very friendly and helpful."
Khuyết điểm: "The food provided was tasteless"
Khuyết điểm: "The crew was very polite, the best that I have ever seen . I noticed this polite behavior in all Japanese service people in Japan too. Very gracious, It is in their culture. The only problem for me in such a long trip it was that the chairs couldn't move back for a more relaxed position, but overall it was very good ."
Khuyết điểm: "Not enough English movies/tv shows"
Ưu: "Service was friendly and enjoyed the USB charger."
Khuyết điểm: "Seats are just not designed for humans! Ergonomically there could be improvements. I also feel seats are too low."
Ưu: "Food was good."
Khuyết điểm: "Bumpy ride and no info of what was going on. A passenger next to me took his pants off and was sitting with his underwear. He did put a blanket after. Very annoying!"
Ưu: "The food"
Khuyết điểm: "All old movies in English"
Khuyết điểm: "There was no information about connecting flights before landing."
Khuyết điểm: "Missed connecting flight due to delays from first flight"
Ưu: "I liked my seat. It was in the first row behind first class. The ticket lady was very nice and patient"
Khuyết điểm: "I was very frustrated because I thought I had 90 minutes between flights but by the time I got my luggage it was too late to get my scheduled plane. This forced me to wait two hours for the next plane after I had been on a plane for 13 hours."
Ưu: "Fast flight"
Khuyết điểm: "N/A"
Khuyết điểm: "Long security lines"
People with a rolling cabin suitcase and a bulky backpack can still carry them both into the cabin. This restricts the overhead bin space for the others with only one hand cabin luggage.
Meal preferences were not saved/changed despite having the information being saved on the United profile, requested at the time of booking, and requested again more than 24 hours before the flight. As a result, a suitable meal was not available during the flight.
Service, punctuality, and efficiency were excellent. Airline food ...well a choice other than a chicken sandwich would have been appreciated. Otherwise, I will certainly fly again with United Airlines. The staff in Lima for the flight to Houston were absolutely wonderful. Muchas Gracias United!
Food and crew sympathy could be improved
I like how clean the plane, and how the crews are polite. But the seat is not so comfortable. The food is so so. All in all 3/5. I will still use this airline but I will try others too
Khuyết điểm: "Updated plane with new seat providing better leg room. Good inflight entertainment"
Khuyết điểm: "there was no flight. pay attention, kayak."
Ưu: "The flight was nice and easy. Great food and service."
Khuyết điểm: "Plane is still yet to be upgraded to full Polaris experience"
Khuyết điểm: "Leave on time. Friendlier and helpful service"
Ưu: "Pilot had technical expertise and landed well. Crew was polite to passengers on red eye by keeping it quiet and dim."
Ưu: "The seat was comfortable"
Khuyết điểm: "Should have demarcations for groups as they are boarding. A rude costumer with his wife who’s group was obviously not was called to board the airplane( I heard him say we’ll jus go with this group since we are next) purposefully cuts me off and was rude and obnoxious about it."
Khuyết điểm: "Not having had to be on a connecting flight in a totally different terminal 20 minutes after I land in Newark."
Ưu: "Fast boarding good entertainment"
Khuyết điểm: "Better snack choices"
Ưu: "1. Super friendly crew 2. Plenty of space in Economy Plus seats"
Khuyết điểm: "1. Very average food 2. Continuous problems with the entertainment system during the whole flight"
Khuyết điểm: "Very cramped plane with no wifi/ movie options."
Ưu: "Non stop. Easy boarding and de-planing. Good food"
Khuyết điểm: "I am claustrophobic and the only opportunity I had to select a seat was when I checked in 24 hrs before the flight. The only aisle seat left was in the back row of the plane. Between the person in front of me fully reclining their seat and my inability to fully recline my own seat (airplane design) and with pepole standing in the aisles waiting for the toilets - I was very uncomfortable for most of the flight. United also had problems with their entertainment system so for an 8 hour long flight, there was much room for improvement."
Ưu: "Large plane. Cheerful Staff. Food was good as airline food goes. Power and video at every seat. And there was enough room for carry on bags."
Khuyết điểm: "Seat didn’t really recline. Couldn’t sleep"
Ưu: "Departed 1 hour late, messedup plans in New York city for us."
Ưu: "Check in and boarding went very smoothly. The crew was very attentive. They came through the cabin several times with the drink cart. And after dinner was served, gave everyone a bottle of water. Good choice of movies, food was good and the light breakfast was actually very filling. Excellent croissants. Overall great flight."
Khuyết điểm: "Nothing"
Khuyết điểm: "Make sure you have no more than2 checked bags"
Khuyết điểm: "Entertainment system broken. Plane was old and dirty. Super crowded. Staff was unhelpful and rude at checkin and messed up my reservation."
Khuyết điểm: "Delay caused missed flight. Staff did not accomidate efficiently. Ended up on a much later flight and was treated unfairly."
Ưu: "Courteous crew. Smooth landing. My only compliant is that we have to purchase in-flight wi-fi."
Ưu: "Prompt boarding, no delays,smooth flight. Overall a very good experience."
Ưu: "Informative Gate Attendant Nice flight attendant"
Khuyết điểm: "I couldn't take my computer bag on board and had to empty it because of the small space overhead. Bozeman airport was very nice. Easy to maneuver in the airport."
Khuyết điểm: "It was also cancelled on my return flight with no prior notice ! Never again"
Ưu: "the price of the flight was the best part of the deal"
Khuyết điểm: "have to pay for movies, and no good selection of snacks on flight."
Ưu: "My experience with Air Canada was all around pleasant. I would definitely fly with them again. Any negative aspect during my travels was due to their partner United Airlines."
Khuyết điểm: "If flying within the States we used United Airlines; a partner of Air Canada. The flight itinerary changed numerous times before our departure, including two days before we left. The change added an additional layover, and put us at our destination nearly 6 hours later than out original booking. This meant we lost a decent portion of the first day of our honeymoon. However, we were forced to stay an extra day when our return flight was cancelled. After spending 8 hours in the airport we were informed that our Monday flight was cancelled, and the next available flight would not be until Wednesday! United Airlines let us down on the way to our destination and on our trip home. Air Canada was great, but I dread having to use their partner United Airlines."
Khuyết điểm: "It took an hour and 20 minutes to get our bags from baggage claim which is ridiculous"
Khuyết điểm: "Basic economy not aloud a carry on bag. Charged for a checked bag. The TV programming was an extra charge as well as the drinks."
Ưu: "We flew business class and slept most of the way in very comfortable environment"
Khuyết điểm: "The cabin crew insisted that we had to claim our baggage in Houston and go thru customs with it. THEY WERE WRONG! . we wasted 15 mins for luggage that we then found out did not need to be picked up as it was routed direct to Vancouver. This almost made us miss our next flight and caused us a lot of stress. We had specifically asked the crew to check as we thought it was ticketed to Vancouver but they insisted WE WERE WRONG"
Khuyết điểm: "Many delays I can't believe you're making people pay now $25 to check Carry on bags. That makes me want to use Delta every single time"
Ưu: "The plane was not very full...that made the experience so nice. All passengers were there early and boarded quickly allowing us to leave the ground ahead of schedule. They offer entertainment using their app on your phone or notepad."
Ưu: "Passport checked twice AFTER passengers had passed main security (at the gate). Bottled water purchased AFTER passengers had passed main security (in the terminal) not permitted on the plane. Flight attendants were completely unhelpful and passengers had to find space in the overhead compartments for their carry-on luggage by themselves."
Khuyết điểm: "Passport checked twice AFTER passengers had passed main security (at the gate). Bottled water purchased AFTER passengers had passed main security (in the terminal) not permitted on the plane. Flight attendants were completely unhelpful and passengers had to find space in the overhead compartments for their carry-on luggage by themselves."
Ưu: "No issues with getting a seat or checking in like the cheap airlines."
Khuyết điểm: "Same flight as the cheap airlines. New seats are not comfortable. Row 30 was brutal at 6'1". I'd rather deal with a shitty airline."
Ưu: "The Dreamliner is a very nice plane to fly on. Crew was friendly overall. Food was average. Entertainment was good. Blankets were too thin for a 14+ hour flight. I would fly this particular flight again though. Price was the best when I booked it."
Ưu: "Easy boarding and on time . Pleasant staff. 0verall good flight"
Ưu: "I had no complaint when I flew from Newark to Lima.flight attendants were nice and respectful they knew what they were doing. My travel back to the States were different. Since it was an overnight flight i expected to sleep most of the time. When I was resting suddenly one of the attendants literally scream in my ear to ask if I wanted chicken or beef??? I was like" can you see I was sleeping? To me that was rude. Also they didn't coordinate to serve drinks they took more than usual to serve. No one even ask if we want more drinks or not. Hope they do better"
Ưu: "Stewardesses we're kind and helpful"
Khuyết điểm: "One of the stewards spoke ill and loudly of a passenger he was irritated with as passengers were exiting the plane in Houston, which I found to be incredibly unprofessional."
Khuyết điểm: "Lost my bag"
Khuyết điểm: "I will never fly with United again because the practice of overbooking a flight jeopardized my trip to see my daughter. It is clearly a business decision and United makes more money that way; but at what cost? If I pay for a flight; at minimal, I expect to get to my destination. Service, comfort, entertainment and all other categories rank a distant second to getting to one's destination. That is the primary function of an airline and United has compromised that through the overbooking practice."
Khuyết điểm: "My flight got canceled, I received no notice, my husband and I were rebooked on different flights arriving to IAD 4 hours apart making my 10 hour day a 22 hour one"
Khuyết điểm: "Wish I used y'all for my other flights!"
Khuyết điểm: "I'm 6'tall...NOT that tall and felt cramped the entire time."
Khuyết điểm: "Too tight. Not enough leg room. Bad service."
Ưu: "The seat next to me was empty"
Khuyết điểm: "I landed at Houston at 2am and there was no food options open or comfortable sleeping locations fo Try to rest"
Khuyết điểm: "Unable to depart due to pilot wanting windows washed. Created significant delay. Had to rebook flight for next day. Additional cost as a result. I will seek a refund which was due to the delay."