Plan cleanliness was missed big time
Very effective and friendly staff (both onboard and on land), good food and very clean environment.
Ưu: "The seating, food, safety measures"
Khuyết điểm: "You are best nothing to improve"
Ưu: "Excellent care of crew to ensure social distancing is adhered at all times."
Ưu: "Some crew members are not helpful with simple requests, not even an update about the request from multiple employees. Used to consider Emirates the best in hospitality. Food was awful on some parts of the journey."
Khuyết điểm: "I did not receive the flight confirmation even after payment it was kayak mistake and i will never book from your site again"
Ưu: "Amazing crew. Seats comfortable"
Khuyết điểm: "why did they take my blanket and headphones 1 hour before we land?"
Ưu: "So so"
Khuyết điểm: "Food is junk."
Ưu: "Just a bad airline all together. They try to rip you off during transit by saying your luggage is over the weight limit and that you must pay for each additional kilograms."
Ưu: "Crew amazing. Seats had enough legroom. Good was second to none"
Ưu: "The flight was on schedule, departure and arrival."
Khuyết điểm: "The seats were very narrow."
Khuyết điểm: "Food worse quality than before. No snacks as well"
Khuyết điểm: "Flying on time"
Ưu: "Very friendly crew, and great entertainment options."
Khuyết điểm: "Flight was absolutely full. Every full flight is inferior to every half-full flight. No room to lie down, no place to put stuff, waits for the bathrooms, long meal and drink service."
Ưu: "Personalized service"
Khuyết điểm: "Sound kept going of on movie"
Khuyết điểm: "The flight was an hour late. Since the airlines only gave us a 2 hour layover knowing we would have to go through immigration and retrieve our luggage and recheck it, we missed our connection, then the airline tried to make us wait another 18 hours for a flight. We had been already traveling for two days. Airline offered no expedited support to get off the plane first or help through immigration, completely unacceptable!"
Ưu: "The food and the entertainment was great! Very comfortable seats."
Khuyết điểm: "The cuatomer service at checkin was rude and the gate staff in dubai was also very rude i will never fly with them again."
Ưu: "Air vents over seat, excellent entertainment and good food, comfortable seat. this route doesn’t seem to be too full for the long Hall flight"
Khuyết điểm: "No foot rest - limited ability to upgrade."
Ưu: "entertainment, legroom"
Khuyết điểm: "unacceptably atrocious customer service by crew at checkin. i was starting to think i accidentally got a wizzair ticket instead of emirates. shockingly poor manners."
Ưu: "We felt safe and the flight landed a bit early."
Khuyết điểm: "Boarding was a nightmare, couldn’t hear zones being called, etc. assigned seats had us in the middle and basically so confined we couldn’t eat when they gave us food. Very uncomfortable. I had such a bad experience I got online and paid for isle seats for the return trip, and thought maybe that’s what they wanted all along ..,"
Khuyết điểm: "Lack of food options for vegetarians unless pre-ordered."
Ưu: "night flight but well able to sleep on this flight"
Ưu: "Best airline so far for economy long haul flight, was emerites flight"
Khuyết điểm: "No Arabs on board but everything in Arabic, no real issues. Would have been hard for my Thai girl to navigate on her own"
Ưu: "Service from staff"
Khuyết điểm: "One toilet was not in service and another ran out of water in the sink!"
Ưu: "I liked most of the food service. Not breakfast."
Khuyết điểm: "Cramped seating on 1st flight. High business class fares."
Ưu: "The service we received from crew was excellent"
Khuyết điểm: "Actually we enjoyed everything about emirates"
Ưu: "Great selection of entertainment"
Khuyết điểm: "Some of the flight attendants skipped over my row while offering beverages. One person was asleep but i was awake and thirsty. I had to wait until an attendant was unoccupied to get some water"
Ưu: "Vego food was provided Lots of meals"
Khuyết điểm: "Some of the food wasn't as tasty but it's airplane food"
Ưu: "Check in was smooth, flight was smooth and pleasant. Great food, great entertainment choices, great seat company. Best part was the hotel provided during my layover in the wee hours of the morning. I was able to sleep well and shower and was therefore more relaxed during the ensuing 14 hour flight."
Ưu: "The delay was too long and disorganized."
Ưu: "It was ok, average."
Khuyết điểm: "The reclining function of my seat was broken, smaller seats and too high air conditioning."
Ưu: "Friendly staff, great selection of entertainment!"
Khuyết điểm: "There was nothing to not like"
Khuyết điểm: "Not many old Bollywood movies to select from..."
Ưu: "Emirates is always the best."
Khuyết điểm: "On longer flights, they always take your blanket 30 min before you land. I am very cold and tired and cranky at the end of a long flight. I understand they do this to reduce the work they need to do before the next flight, but it still makes me sad."
Khuyết điểm: "They are lied about my hotel I was airport 12 with out room"
Ưu: "Staff was great. Dealt with new lack of electronics fairly organized for such a sudden thing. Food and flight were good."
Khuyết điểm: "This isnt a complaint about screaming babies. They dont know any better. But kids that are 3-6 or so? They shouldnt be screaming for hours, kicking seats and the plane window, ignoring and talking back to flight attendants etc. What terrible parents. They left the plane a mess too with food and trash all over the place."
Khuyết điểm: "Checkin process with baggage limit was so strict that they even won't let 400 gms extra. also the rep in Chennai airport does not even know that I could carry 2 pieces for carry on (laptop & carry on baggage)"
Ưu: "Attentive service, had a special treat for me as it was my birthday."
Khuyết điểm: "The food was very poor, the service was not as good as before. For example they didnt provide earplug and sleeping beauty and they served the breakfast too early, so it was not enough time to sleep. After the breakfast there was still plenty of time around 1,5-2 hours. I think with the departure time at 03.00 a.m. the airline try to save one foood just after the departure. The asian noodle what they provided upon request, was not sufficiant neither fit to the rank of the airline."
Khuyết điểm: "The crew hardly paid attention to request. I had to ping multiple times and wait for really long time to get a glass of water. I tried to get to the back, the crew dint even move to help us with anything. They sat together and were talking and dint even care to move. I have never seen this amount of careless attitude so far in emirates. Food quality has gone down quite a bit compared to my travel before."
Ưu: "Twice on this nearly 8-hour flight attendants passed through the cabin with hot cloths to clean face and hands. Very refreshing! Good food."
Khuyết điểm: "This is not about the plane or the airline; rather the airport in Dubai: build better restroom facilities for your female passengers! Near gate 29 is a women's restroom with just 2 toilet stalls and one sink! Wholly inadequate for the 3-4 gates it serves."
Ưu: "Great service, food can be improved. Stop serving pizza it is not healthy and not appropriate for half the passengers"
Khuyết điểm: "It is about 14 hour long flight. There should be m more number of meals served. Pizza served as As snack was cheap, ok but not that great, should have been a meal (lunch or dinner)"
Ưu: "it was a very nice experience. The leg room was good for economy. If one is comfortable they then enjoy all the accoutrements . food was good, entertainment, and staff was very good. there's always one when asked for help with a question would be every helpful all in all nicely done"
Ưu: "Flight was smooth with lovely crew. Boarding process went without hitch."
Khuyết điểm: "Checkin crew were not that friendly. I was transiting from JFK and I was asked to remove a special item from my checked in bag as it was fragile . So I had to put it in my hand luggage. However in Dubai, the Check-in crew refused to allow me to board and I ended up paying $180 to have my hand bag checked in. This was unfair as the device I had to put in my carryon had it'seems weight already added to my allowed luggage."
Ưu: "In flight attendees were nice."
Ưu: "The crew was very professional and polite.. they did a great job remaining everyone to keep their mask on!!"
Khuyết điểm: "During the entire trip I couldn’t watch any movies my entertainment was not working"
Ưu: "The cred, the sets, the fact that I could use the tablet during the flight . The winds were strong , still, for some reason I had confidence in the pilots."
Khuyết điểm: "Maybe not imposing penalties if someone is missing the flight.."
Khuyết điểm: "1 hour delay due to weather"
Ưu: "Flight was badly delayed and they changed the gates 3 times with no proper announcements. As a result connecting in Istanbul after 23 hours flight from LAX I missed my flight to Baku. I was made to pay EUR 651 one way at THY transfer desk for another flight which was also delayed."
Khuyết điểm: "For THY being more professional, taking responsibility for their mistakes and not punishing their customers for THY carelessness. As I understand this situations happen all the time."
Ưu: "The food was great for airline food."
Khuyết điểm: "I didn’t get upgraded to 1st class. ☺️"
Ưu: "nice that food was provided."
Khuyết điểm: "boarding was delayed, then we were also delayed on the tarmac. some out of the plane/crew's control but after a long flight from US, this felt extra long."
Ưu: "Same as above"
Khuyết điểm: "Same as above"
Ưu: "service, no delays."
Ưu: "I would recommend Turkish Airlines to anyone. Excellent food and personnel"
Khuyết điểm: "Flight to Istanbul was fine. The flight back was a terrible experience! During our connecting flight in Athens our boarding passes wouldn't print at the self service computers and there was no one to help us so we had to go back out to the front desk. The airline representative was extremely rude. There was 5 employees standing around the computer with NO customers and when we asked if this was Turkish Airlines and if they could help, the woman (manager) responded "this WAS Turkish Airlines" as if they were done helping customers for the day (it was 9AM and our flight was leaving in 45 min). We explained that we couldn't print our passes and she ROLLED her eyes as if it was an inconvenience to help us. THEN on our flight from Istanbul to Chicago, a passenger died an hour into the flight and they placed the body on the seats behind us for over 10 hours! Nobody even told us what happened! We didn't know if they died from natural causes or if it was something else! They didn't offer to seat us somewhere else or even inform us they were placing the body there. We were completely shocked and uncomfortable the whole flight home. We couldn't eat or sleep. We're completely disgusted and scarred from this overall experience."
Ưu: "The check in process was good. The agent was very helpful and pleasant. The food was actually just as good as the Delta flight from Minneapolis to Amsterdam."
Khuyết điểm: "Older equipment. A little bit tight. But not too bad."
Ưu: "I bought a ticket for three persons: my wife, my daughtet and me. I am Nigerian, my daughter American, and my wife's Turkish. However, because of the diplomatic row between Turkey and the U.S., my daughter was refused entry into Turkey. Turkish airlines' policy was to refund the ticket of any American caught in this row. They said they will refund my one month old daughter's ticket. However, my wife and i will not receive a refund. We bought the three tickets together. Our ticket numbers ended in 235...51, 235...52, and 235...53. However, they will not refund our whole money by cancelling the ticket but only that of my daughter. So this is the question: Does Turkish airline want me to leave my one-month old baby in the U.S. and tavel with my wife to Turkey? What kind of parents will we be if we were to abandon our daughter to take a trip to Turkey. Even, the people in Turkish airlines will judge us evil parents, yet that was exactly the only option they gave us. Lose your daughter or lose your ticket money. They will not even just change our iternary or give us another destination we suggested without penalties which are almost 3/4 of our initial ticket price. They just made away with our money. You cannot say, 'We are cancelling tickets for American citizens' but make no exception for parents of infant citizens. This is the height of criminality. So, me and my family couldn't take the flight and lost $1500. We had to buy another ticket by airfloat to get to Georgia. But Turkish airlines refused to even contact us on the refund for my daughter. A truly criminal enterprise."
Khuyết điểm: "They had a vague refund policy for Americans, forgetting that American infants can also have none-American parents who are as much victims in this as the American infant. For them to be myopic and keep repeating talking points of their refund policy is unfortunate to say the least."
Ưu: "Flight time Prices Service"
Khuyết điểm: "The transfer/passport control in Istanbul was very crowded. We were at risk of missing connection. It would have been helpful to have airline representatives in area to direct customers and provide connection information."
Ưu: "I liked personal, food and comfortable"
Khuyết điểm: "Unrelated to your direct service, but as the largest user of the Istanbul Ataturk airport, the airline should address the lack of insfrastructure and personnel to deal efffectively and timely with x.ray inspection for the immense passenger traffic in transit. The LONG lines (crowds is a better word), makes the connection in Istanbul completely unacceptable."
Ưu: "Planes are very clean, food is excellent, there is plenty of alcohol, and the crew treats economy passengers as if they were royalty. Flying attendants clean toilette each hour, There is also a flower pasted on the mirror in the toilette. All details of the flight have been take care of."
Khuyết điểm: "1) The safety record is not superb https://en.wikipedia.org/wiki/Turkish_Airlines#Incidents_and_accidents 2) Political situation in Turkey is unstable. 3) Most of Europe is west of Istanbul - the flights to Europe are longer. BUT ANYWAY: THE AIRLINES ARE WORKING HARD TO OVERCOME ALL OBSTACLES AND PRICES ARE GREAT."
Ưu: "The food and boarding went fine."
Khuyết điểm: "There was no air in our section of the plane. The entire flight from Houston to Istanbul was miserable. It was 85 degrees or higher, and every chance we got to complain to a flight attendant was met with dismissal. We were told they were trying to fix it, but really there's nothing they could have done, and they shouldn't have made it sound like if we just waited a little the problem would get fixed. Not only was it hot, but there was no actual air flow of any kind, and as a person with Asthma this was extremely uncomfortable. Our section was right behind the first class section, and the flight attendants kept trying to keep us separated with the curtains, even though the only way we were getting any air was from that cabin. We consistently requested them to leave the curtains open in the hopes that some air would make it's way to us, but there was little change. Some families with newborns were moved to first class, and some passengers were able to scout out and find other available seats throughout the plane, but for the majority of us in that section, we had no air, and were treated very poorly for as much discomfort as we were going through. There was no apology and little acknowledgement to the problem at hand and I felt personally very disrespected by the whole experience."
Ưu: "Turkish airlines is better than all airlines I have used."
Khuyết điểm: "The entertainment system could be more user friendly. Navigating the movies could be better. I'm not complaining, however. All in all, Tk is very good."
Ưu: "It seemed like an old model airplain, didn't get enough space. It was so tight."
Khuyết điểm: "Seats were terrible!"
Ưu: "Everything was perfect. I enjoyed my flight specially delicious food. I will definitely fly again by Turkish Airlines. I also recommend to other travelers."
Khuyết điểm: "The flight arrived a little late. It was not on time."
Ưu: "Good food and comfortable seats"
Ưu: "The entertainment selection was good and the convenience kits were nice to have as well."
Khuyết điểm: "The flight attendants took a very long time to hand out drinks and meals. The worst part of the flight though, was how long it took them to pick up the trays once people finished their meals. Numerous people had to bring their own trays up so that they could leave their seats and use the bathroom. There were also no drinks distributed between meals. The seats were extremely close together and leaned back very far so that space was extremely limited. It was extremely uncomfortable, unlike other Turkish Airlines flights I've taken."
Ưu: "The food on board was better than average."
Khuyết điểm: "The whole operation was shabbily done. Because of a Turkish airlines' flight delay, we wouldn't be able to make our connecting flight to Venice from Istanbul. So the agents booked me and my traveling companions on DIFFERENT flights the next day, long after we had paid to be getting to Venice. It took a long time and a lot of work on my part to get our tickets corrected to all be on the same flight, and the whole thing was very unprofessional. The lower price for Turkish airlines is not worth it when you have to spend an entire day of your vacation sitting in the Turkish Airlines airport hotel because Turkish Airlines can't properly get you to your destination on time."
Ưu: "The crew was very attentive and the food is amazing"
Khuyết điểm: "After the second hour the temperature inside the aircraft was very warm started to sweat"
Ưu: "I got a special meal -- Asian Vegetarian -- and it was delicious. I have also had the regular Vegetarian on other Turkish Air flights and they have been great too. So congratulations on good food! I just have one suggestion about the food: Just because someone is vegetarian, it doesn't mean that they don't want dessert! I notice that where others have chocolate pudding, for example, I get fruit. I like fruit... but a piece of cake or some other sweet is good too!"
Khuyết điểm: "The pull-down food trays are often angled down so that the food slips into your lap. I often have to hold the cup or glass so it doesn't slip off."
Ưu: "Food is bad.no other word is fitted. All the rest is good."
Ưu: "Good entertainment options, and they keep you well fed with their snacks."
Khuyết điểm: "The plane departed 2+ hours late, and offered no free internet so we could tell our families that we would be late. They also didn't apologize or offered vouchers for the delay."
Ưu: "thr aircraft is very good"
Khuyết điểm: "the food !!"
Ưu: "Comfortable seat Good food Great entertainment options USB to charge phone at the seat"
Khuyết điểm: "Nothing. Excellent experience"
Ưu: "Everything, it's just straightforward and good, the only thing I don't like it's no direct flights from my local airport, but if I have to go via Istanbul then Turkish airlines it's my preferred carrier."
Ưu: "Friendly Cabin crew Entertainment was above average."
Khuyết điểm: "First of all I have tons of complaints regarding the airport at Istanbul. They have a poorly managed airport and it was so crowded. The cafeteria and places to eat around in the airport were horrendously expensive and they didn't have services like wifi(had to buy it for $8 an hour and it sucked) and drinking water. As per Turkish airlines, the staff in the airport were poorly equipped to deal with emergency situations such as snow. I was flying during the snowstorm and wasn't expecting my journey to be easy. But they should have increased their resources to help people out in such cases.Their help desk was crowded with almost 500+ of people all the time and they only had 2 people to answer their queries. Also, the staff couldn't understand English properly and seemed irritated when I was trying to explain things in English. I had to stand an hour on a line to get my temporary visa issued only to be referred to another line (yes! i waited for an hour to get to the desk and was told to go and sit in another effing line). It was also because most of the signs/boards in the area were written in Turkish only and I didn't know what they were saying. I had to pay for my own hotel during my transit because the line for the hotels was almost two miles long. And when I arrived at my destination, both my luggage went missing. The crew on board were nice and helping people. I do not blame my bad travel experience entirely on Turkish airlines however, the airport and airlines both are not prepared to deal with situations that are unexpected. I also realize the snow storm was the main factor behind everything however any airlines that boasts itself to be a top class international airlines should have means and resources to manage(at least try) their passengers and airport during any situation. No matter what I am never flying with Turkish airlines again."
Ưu: "I like the food served on Istanbul-Kabul leg of my trip. A bit different from the usual menu but really good. Boarding, departure, and arrival were on schedule."
Khuyết điểm: "It was raining a bit but we had to ride the shuttle bus from and to the plane. We got wet while climbing the stairs to the plane. I wish we used the tube gate instead."
Ưu: "As good as long flights can be."
Khuyết điểm: "Nothing."
Ưu: "I Like the food and movies"
Ưu: "Good food choices and entertainment"
Khuyết điểm: "Leg space and seat width"
Khuyết điểm: "N/A"
Ưu: "I liked almost everything. The service is excellent."
Khuyết điểm: "It would be great if the transfer flights would have shorter option"
Khuyết điểm: "Seat was broken. Did not recline. Boarding was a Zoo"
Ưu: "The food, the crew the service and the confort."
Ưu: "Better headphones for economy Pillows on seat when boarding"
Khuyết điểm: "heating controls /cooling tem not very good,"
Ưu: "Everithing was exelent, the best food, movies and nice crew"
Khuyết điểm: "Our plane was not attached to the terminal and we have to go on the bus, we was with little kid amd 2 hand bags - wasn't pleasent"
Ưu: "Cabin was clean. Food and drink was OK"
Khuyết điểm: "No AC while passengers on board waiting for take off. It lasted about half an hour. people were forced to use airline magazines as fans. No TV news or sport to watch Toilet was not clean. My seat can recline easily without pushing the recline bottom. This was a connection flight. Passengers had to go through 4 check points. Too much redundant. At the last check point, 4 gates shared the same check point. We saw a line but no sign for it. So we went to the front to find out what the line was for and went back to join the line for security check. There were people who did the same thing but tried to cut in the line right at the check point, creating chaos."
Ưu: "Same as above"
Khuyết điểm: "Same as above"
Ưu: "There was an amazing chef that specially made a meal for me since I am a vegetarian and there was not an option to order a vegetarian meal when I checked in."
Ưu: "Good food, very helpful crew, lots of entertainment, chargers, etc. Overall very good experience for the price, and I will definitely fly with them again in the future."
Khuyết điểm: "Rows of seats on A330 were very close together. It was barely OK for me, at 5'4" but would be very rough for anybody much taller."