Ưu: "Crew was amazing. They were friendly and kind. Very helpful. Made sure I was comfortable and made sure the area was clean and safe."
Khuyết điểm: "Everyone was accomadating"
Ưu: "This was a Delta codeshare on a Korean Airlines plane. The seats in business class were very comfortable and it was easy to stretch out and sleep."
Khuyết điểm: "The food was mediocre. Not terrible but not very tasty either. There is no wifi!"
Ưu: "I always love Korean Air crew, you do have 5-star staff!"
Khuyết điểm: "I can’t think of anything for now! Overall I had a great flight."
Khuyết điểm: "Need to improve the food qyality"
Khuyết điểm: "Let me change my ticket due to a death in the family."
Ưu: "Crew was great"
Khuyết điểm: "Movie selection, food options, loud alarm before boarding"
Ưu: "Excellent service and probably the most efficient boarding process I’ve ever been a part of. Food service went by without a hitch, and the stewardesses knew English very well so we felt comfortable and welcomed. I also really liked being able to get terminal/travel information from the infotainment system. Being that I’ve never been to ICN or NRT before, having access to terminal maps and basic instructions on how to find connecting flights and baggage claim areas was probably one of the most helpful features of the flight!"
Khuyết điểm: "I am 5’11” and found my seat somewhat uncomfortable. It didn’t detract from being able to sleep at all, but it did seem like the seats on this airline might be at its most comfortable with shorter passengers."
Ưu: "Everything was great"
Khuyết điểm: "N/A"
Ưu: "The transit lounges at the new Seoul terminal are outstanding."
Khuyết điểm: "Flight delayed which caused me to miss my connecting. This is now causing me to spend an additional 12 hours traveling to the same destination."
Ưu: "How often i was fed"
Khuyết điểm: "I wanted to upgrade and they said no even rhough it wasnt full"
Ưu: "The general service was amazing. The flights were all super clean, well stocked (they still provided headphones, pillows, and blankets) and nice newer planes. The crew was great as well, their English was pretty good and I never had any issues."
Khuyết điểm: "My original seat assignments were not found so I lost my window seat on one flight."
Ưu: "on time, good service and food"
Khuyết điểm: "late departure"
Ưu: "The movie selections were pretty good and was enough entertainment for the long flight"
Khuyết điểm: "The flight delay forced us to run from one end of the Incheon Intl Airport to another to catch our connecting flight."
Ưu: "Bags were not checked through to Cebu because of the 10+ hr layover. Had to go out to arrival area to follow up on bag transfer. Korean Air wouldnt issue my boarding pass for my INC to CEB flight at LAX so I have to get in line again at the Korean Air check- in counter in INC then was told to go to Jin Air since it was operated by them. Jin Air wouldn't issue a boarding pass because my flight was at 8 AM the following day. I ended up sleeping at the predept area until the counter opened."
Ưu: "More than enough seat space I was on seat 28. I actually slept most of the time which usually doesn't happen so I guess it was just that comfortable. Attendants were great and food was fair but can't really expect much for airplane food. I would definitely fly Korean air again."
Ưu: "Love the service on this flight! Super friendly and quick to service."
Khuyết điểm: "The seat pocket in front of me was full with magazines. No space for any else. Like others airlines the seats were too narrow."
Ưu: "Reliable, quick boarding, Incheon is a nice airport"
Khuyết điểm: "Delayed for 2 hours. Otherwise staff and service was good"
Ưu: "The staff was friendly and helpful"
Khuyết điểm: "We boarded the airplane and took us 2.5 hrs to take off...the kept saying oh 15min longer, then 20min...ect...for the entire time...waiting for “documents” then refueling the plane which they couldve been doing before we boarded and while we were waiting for so, called documents..."
Khuyết điểm: "not comfortable with the seats"
Ưu: "Great service, very clean"
Khuyết điểm: "Flight was delayed"
Ưu: "The vegetarian food is better than what was served by the other airlines I've flown in."
Ưu: "Excellent service"
Khuyết điểm: "45"
Ưu: "Landed safe"
Khuyết điểm: "2 hours on tarmac waiting....terrible. Didn't eat the food"
Ưu: "seat size is okay,"
Khuyết điểm: "food is not great,I was hungry in between meals and there was no snacks available at the back part of plane for hungry passengers"
Ưu: "The comfortable ride during the entire trip"
Ưu: "Amazing service, very polite and professional. The food was very good and the facilities were clean/thoughtful, and the seats fairly spacious and comfortable. Tv screens worked well with good sound. Will fly again!"
Ưu: "Most people sleep as this is a connection from other long flights."
Ưu: "Loved the slippers toothbrush toothpaste Liked the in flight meal Entertainment was great Roomy and comfortable. My seat wouldn't recline so they let me sit in the back seats reserved for the crew so I wold be able to recline and sleep in the long flight to Korea."
Ưu: "food was excellent, service excellent, I will fly Korea air in Asia whenever possible"
Khuyết điểm: "No plugs for laptops"
Ưu: "seat spacing good in economy personal entertainment system crew very helpful and courteous good overhead storage"
Khuyết điểm: "On 2 of our 4 flights on this itinerary, we were last to be served meals and there was only the Korean meal left. My husband chose to eat it both times but I declined... need to provide more western meals."
Khuyết điểm: "Boarding would have been fast if the passengers seating in the back rows were called first to board, followed by the middle rows, and last to board, people seated in the fron rows (after of course calling the priority passengers. Traffic on the aisle would be avoided"
Khuyết điểm: "The delay of 2 1/2 hours was difficult Arrived at 2 a.m. and not 1045 pm. No reason given for the delay"
Ưu: "The ladies are polite, respectful and quiet. Food is fresh and tasty and the bathroom... What a difference!! Apparently they clean it all the time."
Ưu: "The experience was good attendants are friendly and food was good we were fed snacks breakfast and dinner also free entertainment"
Ưu: "This was my first time on Korean Air. The flight attendants were so kind and attentive to everyone. I was very impressed. I felt the seats had more leg room and leaned back further than airlines I've flown on in the past."
Ưu: "Flight was on time , passengers were updated on the status of flght."
Khuyết điểm: "Nothing everything is well."
Ưu: "I liked everything about the flight except I couldn't sleep on a 13 hour flight."
Khuyết điểm: "The lady behind my seat was big and with her purse I couldn't move my seat back enough. I'm a big man so I need more recline ability."
Ưu: "Staff, food, flight.. everything was great."
Ưu: "I liked everything, their friendly and professional service a board!"
Khuyết điểm: "I was going nuts the whole ride the TV screen was broken!!!!!!"
Ưu: "Over all, satisfaction service! Food, courteousness & facility"
Khuyết điểm: "None zero"
Ưu: "The service and the entertainment"
When the flight arrived with a delay at HND, international transit pass angered were allowed to off board. We were nearly late for the domestic transient though… then when we off board, we were advised that we won’t be able to transit on time but we were not offered a hotel but hotel search help. Not a joke regardless the reason. 2,800$ ticket but hotel of 80$ can’t be paid by the airlines? It’s the government policy staffs told us kidding! I won’t fly with Japan airlines from now on although my wife is a Japanese. Cheap flag carrier of Japan. Shame on them.
Ưu: "crew was amazing"
Khuyết điểm: "nothing. amazing flight"
Ưu: "At least it was delayed so we could make it to SFO."
Khuyết điểm: "The American Airlines flight was delayed so the delayed flight from Honolulu could make it to Los Angeles and not subject AA to additional complaints. We arrived at close to midnight and worried about getting the car out of the parking lot without incurring additional charges of and additional day. The food was not great."
Ưu: "The crew was great and entering and exiting the plane was quick."
Khuyết điểm: "The seats could have been more comfortable, but I feel like that is a comment for most planes that fly internationally."
Ưu: "The coach seats were larger than seats for domestic flights. The windows were dimmable for optimal lighting."
Khuyết điểm: "The armrests did not go up all the way, which made it difficult to maximize comfort with my travel partner."
Khuyết điểm: "The crew members could have been more courteous to clients on the flight by lowering their voices when conversating among themselves."
Ưu: "Crew was attentive and informative of delays"
Khuyết điểm: "This was American Airlines .. my Bags came out late even though i was in Biz Class"
Ưu: "Crew was amazingly nice, friendly and very helpful..."
Khuyết điểm: "The 767 business class seat from Tokyo to Jakarta could be better. Movies and other entertainment needs more variety. Not enough movies..."
Ưu: "The crew was super friendly."
Khuyết điểm: "JAL LAX Ground staff. Not helpful."
Ưu: "The food and legroom"
Khuyết điểm: "More movies :)"
Ưu: "Pretty much everything"
Khuyết điểm: "Nothing"
Ưu: "Two choices of meal and friendlier staff. Props to JAL."
Ưu: "The window shades were so cool. Seat was small but fairly comfortable and I like the foot rest."
Khuyết điểm: "No vegetarian options on the main meal menu"
Ưu: "Great crew! Easy transfer. Handled our luggage very well! Will fly again. Food was good!"
Khuyết điểm: "More movie options would have been nice."
Ưu: "The flight attendants were very attentive and polite, seats are some of the most comfortable of any airline I've flown (particularly compared to the US domestics), entertainment is solid (although the English movie selection was not that large), and we were regularly offered food and drink if we were awake. I would definitely recommend JAL to others."
Khuyết điểm: "The food was not to my liking (i.e., all Japanese style, but not necessarily types that appeal more to Westerners) but it was palatable."
Ưu: "Professionalism with friendliness of the crew and the service provided."
Khuyết điểm: "No issues with flight and boarding."
Ưu: "That I probably won’t have to deal with AA for a while."
Khuyết điểm: "The boarding process was a joke. No seat assignments until the last second. The front desk personnel would not help us with a seat assignment and said they were “working on it”. I sat down with my wife in the waiting area and observed the front desk personnel joking around with each other for the next 45 minutes before the flight. Very unprofessional and not helpful. Not a good way to represent your airline."
Ưu: "Food wasn’t bad and flight crew were polite Flight took off around the time intended. Boarded and deplaned passengers quickly"
Khuyết điểm: "Flight was too warm for 11hrs and I had to ask for temp to be reduced. Very stuffy Didn’t have sparkling water after 4hrs or ginger ale"
Ưu: "Lots of room in premium economy, good entertainment selection. Clean bathroom ! Excellent service. Food was mediocre."
Ưu: "The Crew"
Khuyết điểm: "This terminal is not easy to find. You have to take bus from the main terminal."
Khuyết điểm: "To Osaka was very good. Return flight back to US was mediocre. Flight attendant was forgetful about getting even water even with a half full flight."
Ưu: "Still, love JAL's customer service from the cabin crew. The flight attendants are always friendly, courteous and professional. They do a great job of meeting and exceeding passengers expectations"
Khuyết điểm: "The cabin area was extremely warm; at one point, I had to take out the safety card and fan myself. There was no explanation why the approximately 5-hour flight was uncomfortably warm. During the flight, I woke up from a sound sleep because of the heat in the cabin."
Ưu: "Comfortable and service was pleasant"
Khuyết điểm: "Like all of it except lack of vegetarian option for food"
Ưu: "Seats are extremely comfortable even in economy. Service was attentive and very gracious. Both meals were above average for airline food. Made a 12 hour flight seem much shorter!"
Ưu: "All fright attendant are so nice and polite, also pretty. The meals are great and they served nice ice cream for dessert, the good quality ones! The bathroom was always clean, they keep it up so well. there was even toothbrushes and paper cup! I really enjoyed it even though I was in economy."
Khuyết điểm: "only limited number of movie."
Ưu: "The crews were polite and reliable. No bossy or mean like other airlines. they moved prompt, no running or fast walk on aisles, so that passengers can ask things easily. Food was much better comparing with any other companies. The boarding time was delayed one hour, however we landed japan 2, 3 mins later than the estimated arrival time. Landing technique was beautiful. American, United, ANA which I flew caused me have a deep Earache. I didn't get any pain from this flight. I am already scared of returning flight with American airplines."
Khuyết điểm: "Nothing."
Ưu: "Superior service in a great and spacious plane."
Khuyết điểm: "Seats are a bit flat and shallow, besides that it was awesome!"
Khuyết điểm: "Food, especially before landing"
Ưu: "I hope to always find the great deals I have with Japan Airlines and continue with a smooth traveling experience as this one!"
Ưu: "Food & entertainment"
Khuyết điểm: "Never make it on flight because the connection flight so messed up. Need to purchase new ticket with different airline finally."
Khuyết điểm: "Flight Delayed for almost an hour Luggage got delayed in Japan not received in VN till 2 days later Small seat -uncomfortable"
Ưu: "The flight attendants were so nice and gave a gift to my wife and I when they found out we were traveling for our anniversary! Everyone was so respectful and the food service was awesome. We even flew economy and had a great time!"
Ưu: "Food, entertainment options, friendly staff"
Khuyết điểm: "Beverage size could be more"
Ưu: "What sets JAL apart is the quality of service both on the ground and in the air. As customers, even in economy, no request was too minor to be treated as the most important of the day. Both legs were on time, the meals were excellent, and the chouce of movies was more than adequate. I will fly with JAL again."
Ưu: "Service was amazing and made me feel like I was in first class."
Khuyết điểm: "The food wasn't good and the seats seemed outdated relative to other JAL flights I have taken on this route."
Ưu: "attentive flight attendants, the aircraft looked reallly nice & they gave me a good seating position w/ more leg room"
Khuyết điểm: "on a 12 hour flight they served meals only twice, at the beginning and at the end.. i was really starving in-between for somethign heavier (though u can ask for those biscuits etc).."
Ưu: "The flight attendants were incredibly friendly and service oriented. I can only say wonderful things about them."
Ưu: "Great staff and washlet toilets on board."
Khuyết điểm: "I ended boarding last not one of the first as other airlines."
Ưu: "Food and beverages service .very pleasant attendants..economy tough on 11 hr flight..fee seemed reasonable though. .ovreally nice experience"
Khuyết điểm: "11 hr flight"
Ưu: "I didn't die"
Khuyết điểm: "Plane was a bit old, headphone jack barely worked and the screen was scratched to hell"
Ưu: "It was my first time flying to Japan from LA and the experience was great. Yeah my flight was delay by 3 hours for reasons out of their control and I missed my connecting flight but they completely made up for it. The food and drinks were really good along with the service. Plus they booked me on another flight along with a hotel for the night. Awesome service and experience, I would travel with them again."
Khuyết điểm: "I don't have anything to complain about."
Ưu: "I enjoyed the amenities. I flew economy and was treated like a first class. Will definitely fly with Japan airlines again !"
Khuyết điểm: "Everything was great !"
Ưu: "evening flight. not too crowded"
Khuyết điểm: "delayed by 1 hour meal was so-so"
Ưu: "Great entertainment options. Didn't try the food but I never do. Friendly and helpful staff."
Khuyết điểm: "None"
Ưu: "The crew on Japan Airlines are exemplary! Very efficient, polite & service with a genuine smile made this a very pleasant trip. Also, I had recalled on a flight I had taken a long time ago, how impressed I was at how clean the restrooms were maintained. Well, the high standard has not changed. Very impressed & looking forward to our return flight home."
Khuyết điểm: "Cannot say there were any negatives."
Ưu: "nothing at all...horrible aircraft, horrible flight"
Khuyết điểm: "1) could not pre-book seat as it was a codeshare. You should change that...better on a budget carrier 2) The plane is not competitive, ancient entertainment system, no power in seats to plug in 3) Entertainment system did not work for all but 10 minutes or so of the flight. 4) food was really horrid, no japanese option!"
Ưu: "the Crew as always on ANA flights is amazing"
Khuyết điểm: "The crew of ANA was incredible. I think it is my best flying experience to Asia"
Ưu: "Crew was very nice, toilets clean."
Khuyết điểm: "Flight delayed 2 times, didn’t receive text or Email from the second delayed"
Khuyết điểm: "Chair isn’t comfortable."
Khuyết điểm: "The planes are pretty outdated especially the connecting flights from Narita to HKG"
Ưu: "Excellent service from the cabin crew."
Khuyết điểm: "The Japanese (Washoku) breakfast was not as good as I expected."
Ưu: "Flight attendants were amazing and so service oriented!"
Ưu: "Crew great but seating not so comfortable"
Khuyết điểm: "Better Seats"
Ưu: "Excellent crew!"
Khuyết điểm: "It could have been quieter."
Khuyết điểm: "Seat padding - seat was a bit firm"
Ưu: "The crew was great, friendly and helpful. The food was good and the overall service on the plane was great."
Khuyết điểm: "Our flight was delayed from Los Angeles and we did not make our connecting flight in Tokyo. The next option they had was a full 24 hours later so we ended up taking the train. I tried to make adjustments to one of my flights for the return home and was told that is not an option."
Ưu: "They were very helpful in changing my seat to an aisle seat. The first meal was rather mediocre. The second one was good. The seats were spacious and comfortable and I did not feel claustrophobic."
Khuyết điểm: "They were very helpful in changing my seat to an aisle seat. The first meal was rather mediocre. The second one was good. The seats were spacious and comfortable and I did not feel claustrophobic."
Ưu: "One of the best service! Thank you!"
Ưu: "Very comfortable flights. Exceptional crew on and off the planes. Great food and drink/snack options. Lots of entertainment options as well."
Khuyết điểm: "I have no complaints abouts my flights. Travel is tough at times but ANA made it seem easy."
Ưu: "Everything about this airline made my flight pleasant. The staff were polite and accommodating"
Ưu: "Staff were very helpful and the food was good."
Khuyết điểm: "The place where we at, the aircon/ fan is not working, my husband and I tried but still not working, uncomfortable feeling for a long trip , prior to this we had a long walk to find our gate number because it's in the new building. Our plane delayed so we arrived late at Tokyo causing to missed our plane connection then the crew helped us( very accommodating) for our transfer from Narita international airport to Haneda International airport with Limo bus, 1 & 1/2 hour ride with our luggages and waited for 8 hrs to be on board in a different airline."
Ưu: "Take off and landing was smooth. Stewardesses were very helpful."
Ưu: "Boarding was easy and efficient. Crew was tirelessly courteous and respectful. The entertainment system had a good selection, but I've seen better. The food and drink service was excellent. Seats had charging jackass for phones. I'd fly with them again"
Khuyết điểm: "Internet was more expensive than it should be"
Ưu: "Food is good. Entertainment options are fantastic"
Khuyết điểm: "Seats are very very narrow"
Ưu: "Service, Cleanliness and Overall Quality"
Khuyết điểm: "Seats could be better"
Ưu: "Easy checking process. Friendly staff"
Khuyết điểm: "Nothing."
Khuyết điểm: "I was very disappointed with the new release movie selection. For a 12 hour flight, there seemed to be more foreign movie options than American new releases."
Ưu: "Great crews and good foot space!"
Khuyết điểm: "Food was terrible! Getting worse every time !"
Ưu: "Attendants were friendly."
Khuyết điểm: "Flight was late."
Ưu: "The attendants are all courteous and respectful."
Ưu: "Everything.. the crew was so gracious and kind even tho the delay was out their control. they even gave us 30,000 Yen or $260 approximately, which they didn’t have to do. i will start flyin ANA... not because of the money, but because of the delay... which no American carrier would have done and would’ve given excuse after excuse."
Khuyết điểm: "nothing!!"
Khuyết điểm: "airline is unprofessional the whole trip was canceled"
Ưu: "Nice space between seats for the economy class."
Khuyết điểm: "The entertainment center (sound) did not work in my son's seat."
Khuyết điểm: "See subject line"
Ưu: "Everything was fine"
Khuyết điểm: "The seats hurt my butt"
Ưu: "Very helpful and accommodating flight attendants ... all with a smile!"
Ưu: "Food & Entertainment"
Ưu: "Good food and cabin service. Accommodating in connecting flight arrangements."
Khuyết điểm: "Left an hour late because of slow ground service and poor scheduling. Extremely uncomfortable seats."
Ưu: "Good communication, food and services"
Khuyết điểm: "None"
Khuyết điểm: "More of an movie selection. Maybe up date movie ever 2-3 weeks as they become available for the company"
Ưu: "felt Agent's kind care of elder (me) at Airport. Thanks."
Khuyết điểm: "Full of passengers. Code Share!?"
Ưu: "The flight attendants were very helpful."
Khuyết điểm: "It is a very long flight."
Ưu: "People the staff was nice and tried to be helpful"
Khuyết điểm: "Gates kept changing flight was delayed multiple times the flight had no air so I was sweating the whole time my nose began to bleed. I missed my connecting flight to Okinawa they sent me on a hour long shuttle to another airport to fly out the next day."
Ưu: "free movies"
Khuyết điểm: "somehow new seat of this aircraft is very uncomfortable with my hip. It was kind of painful to sit tight for long period. I think my body likes older seat which actually reclining toward behind other guests. or I guess maybe I just get older. I asked 2 beer cans but completely ignored. maybe I was too shy."
Ưu: "Customer service and food!"
Ưu: "Service was great, food was decent. Bumpy ride though, plane felt "old"."
Khuyết điểm: "Everything was good. Only thing I could say is the plane felt outdated."
Ưu: "ANA has done well recently, with top notch offerings of food, flight crew, entertainment, and creature comforts. The food options consistently good (and I do enjoy the small touches like the candy at the end), and they are very friendly!"
Khuyết điểm: "The music... it's catchy... but too catchy and I find myself whistling it for an hour or so after the flight!"
Ưu: "ANA has been running a top notch game recently. NRTcanbea mess particularly if you're transitioning due to security, but ANA does a good job with the passengers, food and flight."
Khuyết điểm: "Would like to listen to ATC"
Ưu: "The service and the seats"
Ưu: "The landing was very smooth. I have motion sickness and usually the landing gets me really sick. However I was okay for this one."
Khuyết điểm: "N/a"
Ưu: "The flight attendants were very polite and kind."
Khuyết điểm: "The food was not to my taste. I did enjoy the ice cream though! Perhaps it was very Japanese (which I am not tremendously familiar with), but even the pasta with sauce which I had the impression was going to be more Italian style, seemed odd. I felt like it was supposed to be gourmet, but just came off strange. I was wishing for something more straightforward."
Ưu: "This was my first time flying with ANA airlines and it was great. First the staff where we checked in we're amazingly helpful! They spoke great English and ensured me and my husband sat together during our 15 hr flight to Vietnam.! They had so many options on new movies and music that helped pass the time. The food was very tasty as well as there snacks and drinks! The entire staff were helpful and appeared to enjoy their jobs. I will always fly with ANA when returning to ASIA."
Khuyết điểm: "The seats seem small and are ok in comfort."
Ưu: "everything was so smooth!!"
Khuyết điểm: "entertainment : wish there were more japanese comedies!!"
Khuyết điểm: "More storage space in business"
Ưu: "Food, service"
Khuyết điểm: "The space"
Ưu: "The crew was amazing. It was my first time flying so I was a little nervous but they made me feel safe and welcomed. The friendly crew was honestly what made the whole experience great."
Khuyết điểm: "The lunch part at the end was a little late we had just had a snack and a small sandwich so we didn't eat a lot. But food was great!"
Ưu: "I can say all the crew was amazing"
Khuyết điểm: "They are doing excelent job."
Ưu: "Flight was full but crew was attentive and very pleasant. Star Alliance Lounge at LAX had a good variety of food and drinks - Asian, western, small bites, snacks; red, white, bubbly and even a bartender who'll mix up cocktails. I love flying SQ."
Khuyết điểm: "For a premium economy service, it was really good."
Ưu: "The crew was lackluster; unusual for Singapore Airlines. Tall individuals will not like the business class seats."
Khuyết điểm: "Everything. Singapore Airlines had a great reputation. Imagine my disappointment. It was a horrible flight. The crew was nice enough, but inattentive. The food, if such a term may be applied here, was inedible. Just vile. In flight entertainment was a complete joke. Boarding was awful, but it always is. Seats were extremely uncomfortable. This racket is the ultimate way to rip somebody off of $1000. Horrible."
Ưu: "I like everything crew, etc"
Khuyết điểm: "Nothing reallly"
Ưu: "They treated you like you were important and really took care of my every need"
Khuyết điểm: "Getting on a cattle car to go to another terminal and then get in line again to go on the plane"
Ưu: "Crew was very friendly and responsive to my needs. They met it with a smile."
Ưu: "They were polite."
Khuyết điểm: "Not as attentive as ANA or China Airlines. I had to give 4-5 request to get what I want."
Ưu: "I loved everything! The plane was well maintained, the crew were friendly and attentive, the flight was comfortable even for such long hours. Food was also great! In flight entertainment had recent movies and shows, even international selections."
Khuyết điểm: "We stopped in Korea for two hours, that was not listed on my original itinerary. Then we were late to get to Singapore. My seat was very very small and I was seated next to two very large ppl."
Ưu: "Everything about this flight was top notch. The inflight entertainment, touch screen and remote controlled, was so good i was up the entire time watching movies Black Panther, Downsizing, DeathWish, Pacific Rim and listening to the wonderful library of music, i was surprised at the range of music, from uncensored rap to big band."
Khuyết điểm: "Nothing"
Ưu: "Loved the food/Movies/seats."
Khuyết điểm: "No air vents and the cabin was very very stuffy and warm for many people. I’ve never heard one child cry for 7+ hours before until this flight. But everything else was decent to say the very least:)"
Ưu: "Excellent attention to service and comfort."
Ưu: "Staying in a hotel for 24 hours."
Khuyết điểm: "Not actually making it to Japan."
Ưu: "Friendly attentive staff. Excell ent food and great. Service."
Khuyết điểm: "Really crowded seats in economy."
Ưu: "The main course"
Khuyết điểm: "Items missing or substituted in the veg but was ok in regular meals. In one veg serving, no salad or dessert was included. Margarine instead of butter for only in the veg meal."
Ưu: "I haven’t flown Emirates, but SQ beats the many others I have flown by a significant margin—especially the Chinese airlines, but also all major US airlines, JAL, Korean, et al."
Khuyết điểm: "Lost our luggage that full with our winter clothing for the trip singapore airlines delivered to our hotel the next day and compensate us ¥jpn 12000"
Ưu: "Crews were all nice, respectful and helpful!"
Khuyết điểm: "I wanted to watch Indian movies, but I didn’t see the subtitles for most/all of them."
Ưu: "Food and good service"
Khuyết điểm: "None"
Ưu: "Excellent service. Good food. Very attentive and responsive flight crew."
Khuyết điểm: "Space was too tight"
Ưu: "I liked there was an opportunity to bid on an upgrade"
Khuyết điểm: "Our bid was rejected yet there were empty seats in premium economy. Our bid was within the recommended range. You certainly would not have lost money upgrading us."
Ưu: "Very good service! Lots of flight attendants and they were kind the flight was long, but mostly smooth. The entertainment was good and there was a lot of it."
Khuyết điểm: "The flight map was a mess. It either said we had 115 hours of flying time or 3.5 hours. Also, it showed the plane pointing in the opposite direction that we were flying in. A minor issue, but weird."
Ưu: "Amazing service and comfortable lay flat bed"
Ưu: "I like the personal TV, my foot rest and water holder frequent water serve,"
Khuyết điểm: "For me coffee is too strong, and I like the food on the way to Tokyo better than on the way back to LA"
Ưu: "I paid for an economy class ticket but got first class service."
Khuyết điểm: "Nothing"
Ưu: "Clean aircraft. First rate and very attentive cabin staff. High Quality food and mid flight snacks. Its clear a lot of thought has gone into the making and running of this airline. My first experience and quite frankly I will fly SIA whenever possible."
Khuyết điểm: "Cabin was to me a little warm during initial taxi at LAX. But not overly so."
Ưu: "The service and fast flight"
Khuyết điểm: "N/A"
Ưu: "the crews were very polite and very helpful"
Ưu: "Crew were helpful. Food was good, pillows and blankets in every seat was great. Seats a little small."
Ưu: "Ease of checking. Empty seat between us"
Khuyết điểm: "Can't upgrade with krisflyer miles"
Ưu: "The aircraft was clean, new, spacious and quiet. The bathrooms were regularly maintained. The food quality, selection and quantity was excellent for the economy class. Even the serving utensils were solid metal and had a very high quality feel to it. Having an endless supply of mid flight snacks was also appreciatd I always like the warm wet towels, which were offered at take off and landing. The entertainment choices were endless, but because it had USB and regular power, I was able to work on my laptop and listen to my podcasts on phone without worrying about running out of battery."
Khuyết điểm: "The crew lacked its usual pep and cheer. For some reason they seemed very introverted and tired. First time on Singapore Airline that I noticed. The amenities kit was a bit on the cheap side. Also, only the supplied two prong headphones could be used with the entertainment system, I would have preferred an option to use my high end ones -- this was the main reason I chose to just work and listen to my own music/podcasts instead of watching a movie. We boarded and disembarked through the business sections and the aisles were too narrow. The announcements were hard to hear and the temperature was set too low for half of the flight (to kept fluctuating requiring constant adjustment of blanket/jacket). Having said that will keep flying them."
Ưu: "Lounge experience was excellent. Service on the airline in general was excellent. Food and drinks we're just great. I enjoyed the sleeper seat that I was in. Everything was super smooth and I'm so glad I flew with Singapore Airlines."
Khuyết điểm: "Nothing negative to report"
Ưu: "Touch screen entertainment system with great variety of programs. Good food, clean cabin, friendly crews. I'd fly again on Singapore Air over other domestic airlines and Japanese airlines."
Khuyết điểm: "Sound quality of ear buds was not good. No issues if you travel with your own."
Ưu: "Singapore crew are on their feet and working for the entire flight. Great service!"
Ưu: "Customer service and food couldn't be better."
Ưu: "Huge selection of movies Towel service, socks, and toothbrush for economy class Snacks included entire chocolate bars! Friendly staff"
Ưu: "Almost everything"
Khuyết điểm: "The leg rests didn't have enough room to be useful. I'm only 5'10", which is average, not tall, so they should have had more legroom."
Ưu: "Everything in this flight is very good. Next traveling time I will consider this airline first!!"
Ưu: "The service is amazing. The stewardess are always smilin and very helpful. If you'd like anything extra, just ask and they'll bring it right over. The entertainment onboard was top notch"
Khuyết điểm: "I would have wished for better back supported seats. 14hrs on a flight isn't quiet the best."
Ưu: "The food, the seating, the upgrade, the very polite and attentive staff. I thanked them, and for that, they gave me a hand written note and a set of cards. So sweet. Totally worth it to fly Singapore."
Khuyết điểm: "I didn't like how Vayasan and Singapore airlines telephone check in both claimed they could not upgrade. It was part of the policy/seating I bought. They were wrong, the airlines at San Francisco airport did it without blinking, after checking my visa status."
Ưu: "Singapore airlines was also great and I very much enjoyed that flight even though it was 10 or more hours. The good was great and same for the entertainment . The whole flight was very pleasant . Also I loved the steamed towels that was something i haven't had on a flight before ."
Ưu: "The stewardesses were extremely professional- attentive & pleasant. The toilet was well equipped. There was no delay in taking off Boarding was orderly & efficient & quick and so was disembarking. The snacks were nice- ice cream, apples, chops, sandwiches. Many other airlines don't even provide snacks on these long flights. The seats in wconomy were roomy & confortable."
Khuyết điểm: "I can't think of anything that was bad but I didn't enjoy the breakfast. I would have preferred an American breakfast. It was a mixture of shrimp, potato & brocolli. Ivwould have pregerred a criossant & yogurt to the tiramisu & roll."
Ưu: "The flight attendants were super attentive and took great care of me, even bringing me headache medicine."
Khuyết điểm: "I was in a front row seat which meant using my table in the armrest would wake up my neighbor. (Not a big deal but a little awkward) It was also hard to sleep because the seats didn't recline enough."
Ưu: "It was the best service ive ever had. The flight attendants came right away and were always coming up the aisle making sure we eye well hydrated and fed"
Ưu: "Everything was very good. Great service smooth flight, landed early in Singapore."
Ưu: "The crew was very nice and helpful."
Khuyết điểm: "This is not related to the flight itself, but EVA could do a better job of communicating useful information on its website. Because of covid 19, Taiwan recently banned foreigners from entering Taiwan. I was concerned that this might affect my travel plans since I needed to change planes in Taipei. A clarification of this policy on EVA's website would have been VERY helpful, especially since their phone lines were completely overwhelmed."
Khuyết điểm: "Keep doing same things"
Khuyết điểm: "Flight delays is never appreciated."
Khuyết điểm: "Should improve food."
Ưu: "The Eva aircrew provided excellent service and were very attentive. They provided a blanket, small pillow and earbuds for the TVs. There was a great selection of current TV shows, movies and music to keep you entertained. There were 3 meals on my flight and they were all decent."
Khuyết điểm: "The seats were decently comfortable, but given that this was a longer flight I wish there was a little bit more cushion. I also wish that there were some vegetarian food options."
Ưu: "The crew were friendly."
Khuyết điểm: "The boarding takes too long, we delayed the departure. A guy wears Eva uniform in white, was a bit rude on directing passengers at boarding gate."
Khuyết điểm: "Good airline"
Ưu: "The crew was very nice & efficient"
Khuyết điểm: "I will go again"
Ưu: "We were delayed coming out of LA. Arriving in Manila, we were in the tarmac for 30-40 minutes The crew has a habit of yelling out to passengers for them to remain seated instead of approaching them to ask them to remain seated ...AS OTHER AIRLINES DO. Very off putting and shocking."
Khuyết điểm: "The crew can be nicer, more gracious. Hospitality is their trade. I observed that they have a habit of calling out in aloud voice to passengers to remain seated bothered us. It is embarrassing and comical to watch. Other airlines do not do that. The crew must go and talk to them politely."
Ưu: "The crew were great the food was nice."
Khuyết điểm: "seats 26A and 27A are terrible seats. The seat divider is 4-5 inches wide and protrudes in to the footwell. When the passenger in the forward seat places his seat all of the way back. It is almost impossible for the person in these seats to get out to the aisle."
Khuyết điểm: "The delay with boarding time caused me to almost miss my connecting flight in Taipei, where my checked bag was also delayed and did not check through concurrently with me."
Ưu: "I have flown Eva Airlines twice now for a few trips to Asia. The service and experience was great. I would highly recommend."
Ưu: "Good service and flight attendants. I paid extra for exit row seats and I'm glad I did on a flight this long (13+ hours). I think that probably made a huge difference (six feet tall). Boarding was extremely orderly."
Khuyết điểm: "good service as expected."
Ưu: "We sat in the emergency row and had endless legroom. The blankets and pillows were good quality. Food was great! Crew was very attentive. Bathrooms were amazingly clean."
Khuyết điểm: "We didn’t know how to access the entertainment."
Ưu: "Food was fresh and tasty. Games and movies made the time go faster. Extra leg room made sitting easier"
Khuyết điểm: "If meal times were posted, it would be easier to plan. Sleeping and snacking"
Ưu: "I like the food and entertainment. But they should served drinks more often as possible rather than waiting for the customer to ask for it."
Ưu: "Flying economy across the Pacific on Eva isn't exceptional, but given the ticket price, it is."
Khuyết điểm: "The food is acceptable but not exceptional. I appreciated the free wine."
Khuyết điểm: "The crew are not that friendly. And I cannot understand the pilot or the announcements being said on the PA system."
Ưu: "Great flight Staff friendly"
Khuyết điểm: "Lost mini suitcase (was found and delivered within 24hrs) Broken wheels on bigger suitcase"
Ưu: "Everyone was super super welcoming and accommodating. My favorite part was them not waking me up for a meal, instead they left me a sticker to call whenever I’m ready to eat."
Khuyết điểm: "Nothing"
Ưu: "The overall experience was very comfortable and high quality."
Khuyết điểm: "The wine servings were very small."
Ưu: "location design service"
Khuyết điểm: "nothing"
Ưu: "The flight was on time and people were friendly. The pilot communicated with the passengers when there was turbulence which I appreciate"
Khuyết điểm: "There wasn't enough variety of movies to watch on such a long flight."
Ưu: "Lots of flight attendants to deal with such a large plan of passengers. They came around often with snacks and refreshments."
Khuyết điểm: "Entertainment was a little lacking."
Khuyết điểm: "Some movie subtitles does not work."
Ưu: "Had to request a wheelchair at the last minute. Staff was swift and courteous. During the flight it was rather bumpy so drink/snack service wasn't as often. Flight attendants were minimally invasive for safety belt checks. Food was decent. For the price I paid, at the last minute, I cannot complain."
Khuyết điểm: "Wait for wheelchair was rather long. But it's holiday season and it's last minute so it's to be expected."
Ưu: "Love the experience of tasting all the different variety of foods, and the AMAZING shopping they had to offer, not to mention the friendly people I came in contact with."
Ưu: "Seat is wide enough"
Khuyết điểm: "Some crews are stress as I could see it in their facial expression"
Ưu: "The staff was very kind and helpful. The flight was more comfortable and enjoyable than I had expected. The food was also surprisingly good."
Ưu: "Food and service was exemplary."
Khuyết điểm: "Seats are smaller than US standard."
Ưu: "Good entertainment options"
Khuyết điểm: "The man next to me took up a lot of room with his arms."
Ưu: "The service was excellent and the food was delicious."
Khuyết điểm: "Not a very good selection of movies."
Khuyết điểm: "Too long. No ones fault."
Ưu: "Plane was clean, service was prompt, and staff were very friendly and accommodating. food served was far better than meals served on other airlines."
Ưu: "For a close to full flight the boarding procedure was quick and efficient. We were able to leave early and get to our destination an hour early. The in flight entertainment was not the widest selection but still had a wonderful selection of movies"
Khuyết điểm: "For such a long flight the seats are very uncomfortable. The flight cabin doesn't seem to have a flow which is depressing cause they are a big part of the experience"
Ưu: "The crew was very attentive and the seats were roomy."
Khuyết điểm: "When checking-in online it tells you to print your boarding pass to bypass the front desk and to go to security when I got the security they told me I had to go back to the front desk I'm going back to the front desk they told me yes it's true so I don't know why they asked you not to go to the front desk. I had great customer service from the lady who check me in at the front desk and my perception of my experience change great."
Ưu: "I like the service, I felt that it was genuine and with care. They made the long flight seems short."
Khuyết điểm: "The food wasn't that great. I hope that they can provide light meals on the flight which was offered by the other airline (CX and EY)"
Ưu: "Check in was great, the staff is very helpful and gives you the best attention."
Ưu: "Spacious economy seats, tasty airline food. Professional crew and staff"
Khuyết điểm: "LAX boarding area was cramped but this was probably not an EVA Air issue but more a LAX airport issue. Had NO idea Tom Bradley even had such cramped gates"
Ưu: "Great service from check in and boarding to in-flight service and arrivals."
Khuyết điểm: "Nothing"
Khuyết điểm: "Exact time"
Ưu: "Boarding was delayed for a while, so the workers went around checking everyone's passport and getting ready to make boarding very fast when the plane was finally ready."
Ưu: "Crew was nice and helpful"
Khuyết điểm: "Extra charge for surfboard was outrageous, finally got it down to $100 but I will put on social media they wanted to charge me $300 for a surfboard that was under 6 foot. All other airlines for surfboard under 9'6 are only $125 maxim. So completely unfair"
Ưu: "Eva Airlines plane was very nice, clean, new and tech-savvy. I have no complaints about the food. The seating also seemed quite nice. If those are the only parts of the experience I would be happy to fly with Eva Air again."
Khuyết điểm: "I did not like that Eva Airlines could not pass gate and terminal information on to United Airlines when I checked into the Orlando Airport. Because this information was missing from the original boarding passes printed at the United Airlines terminal I was sent to the United Airlines gate at LAX. The United Airlines staff was even confused by the way the tickets were printed. I kept asking United Airlines staff and Airport staff where I should go for my connecting flight. They always sent me to the United Airlines terminal and gate and I waited there to board my plane. Shocked at time for departure my plane still was not boarding. I got concerned and started asking even more questions. This is when staff at the airport finally noticed I was waiting in the wrong area. Now I had to run with the help of a security guard all the way to the other end of the airport in order to board my Eva Airlines playing at the Eva Airlines terminal. This led to me being 45 minutes late boarding the plane I have no idea why it didn't take off without me. I am quite certain that they hold the plane for me because the staff for Eva Airlines was extremely rude to me. After running for 20 minutes straight to get to the plane I was extremely thirsty and ask them for water which they totally ignored. Even after boarding the plane and taking off when the stewardess would walk by my side I would ask for water to drink. Even at this later time I was still being ignored. If the stuff for Eva Airlines is like this on my way home I will most likely avoid fighting with them at all costs in the future."
Ưu: "The staff were helpful except when I walked up t ask for water and was given warm TAB water!!"
Khuyết điểm: "The food on International trips ( especially from Los Angelled) needs an upgrade."