A long haul flight needs roomy and comfortable seats.
The breakfast menu was quite disappointing in comparison to the other food I’m used to being served on Qatar Airways
I love Qatar Airways.Thanks to all the people who serve the airline
Ưu: "The crew did a great job."
Khuyết điểm: "Heating and serving food in plastic containers."
Khuyết điểm: "Too hot in the plane - was far too hot. too late the drink...after I eaten."
Ưu: "Very friendly crew, good space in my seat, kept the plane dark and quiet for the overnight flight"
Khuyết điểm: "Seat comfort"
Khuyết điểm: "I didn't like that my Amex was used fraudulently to purchase 3 tickets to a place I would never visit with Ahmed and Mohammed and respectfully request, while I am disputing this with Amex that you credit me the 3 tickets purchased. Thanks!"
Khuyết điểm: "Unable to reserve any seats so ended up with the family split all over the plane"
Ưu: "My mom traveled alone for the first time. She doesn't speak English very well. I'm so impressed with the crew that they took good care of my mother. They understood her super broken English and served her real good vegetarian food. Thanks again."
Khuyết điểm: "not so much."
Ưu: "The flights attendants were very helpful and polite. What I enjoyed the most was the level of comfort I had. I was able to sleep for almost the entire flight. That's why it felt like it wasn't even a long flight."
Khuyết điểm: "We did leave a little late but it was out of the control of the pilots and flights attendants."
Ưu: "Our flight attendants were all amazing, but especially Joanna!! She was outstanding and went above and beyond to assist us in every way possible!!"
Ưu: "The food and service."
Ưu: "Food was excellent and the crew updated us through out the flight"
Khuyết điểm: "That fee for overweight was excessive"
Khuyết điểm: "Passengers in front of you slamming their seats back that crushed and spilled my food all over me. Happened 3 times!!!"
Ưu: "On our flight from Atlanta, we loved the service and great recommendations from the flight attendant, Carmen, who made great suggestions for our Malaysia trip."
Khuyết điểm: "The seats were very tight and the food was okay, but the staff was great."
Ưu: "Good movies, comfortable seats"
Khuyết điểm: "Staff was not attentive. When requested for a drink with meal, the hostess promised to bring it later but never did."
Khuyết điểm: "I’m a 6’3” in shape man. I selected the bulkhead seats for extra leg room. Great crew, but my shoulders stuck past the seat edge 3” on both sides."
Ưu: "Clean airplane"
Khuyết điểm: "On a 16 hour journey, we only had 2 meals and no snacks. I usually fly Lufthansa. They provide 2 meals and a third snack (usually a pizza) and keep additional snacks and drinks fully stocked in the back of the plane. None of that existed on this flight. The crew was very uninterested. Seemed very absent and not into assisting patrons. Overall, not what I have experienced on prior Qatar Airways flights. To add insult to injury, I was sitting next to an EXTREMELY smelly person, which didn't make the experience any easier :( Not the airlines responsibility to ensure patrons exercise proper hygiene, but that didn't help the situation with my hungry growling stomach."
Ưu: "Crew and food"
Khuyết điểm: "It was a pretty old flight and had no tv in front! Huge disappointment. Probably they thought ppl flying from Doha to Colombo were ok with a low quality flight with no entertainment."
Ưu: "Great flight with good food and crew."
Ưu: "The Qatar Airways price."
Ưu: "The staff is friendly and attentive. Food has been flavorful and consistent in quality. Blankets and pillows have been clean. The energizer juice was an excellent option."
Khuyết điểm: "The cleaning crew was in a hurry and there was a used cotton ear swab in the remote armrest. The tray did not close snugly back when closed up. The remote buttons were not quick to respond and needed to be pressed firmly and slowly. The food menu needs more lighter options. The toilet could use mouthwash addition."
Ưu: "Comfort of the seat/bed"
Ưu: "The flight left without me! Nobody called my name or came to find me while I was in the lounge!"
Khuyết điểm: "The flight left without me! Nobody called my name or came to find me while I was in the lounge!"
Ưu: "I liked the organized boarding prosecution, everyone was seated by the boarding zone so there were no mess and no fight over who gets to go first in the plane. the food was good too, again vegetarian options and very good quality. I"
Ưu: "free flowing wine and beer --- unlike previous flight on QA when the actual supervisor of the staff did not allow a proper stipend of the red wine --- also I witnessed her incivility to another passenger which was appalling -- the crew on this flight deserve to be commended"
Khuyết điểm: "nothing on the actual flight --- but i felt we had been promised overnight hotel stay since the layover was 8 hours and 55 minutes --- if was not granted in spited of 2 eMails and promise at the time of booking"
Ưu: "The food and entertainment systems were good. The staff on the plane were pleasant."
Ưu: "the flight was very comfortable . the movies were very good."
Ưu: "Leg room in economy"
Khuyết điểm: "4am in the morning. I wish it was around 12 or 1am or 7am in the morning."
Ưu: "Good, newer wide body aircraft. Good service. No hassles, really. Would fly again. Overall good experience."
Khuyết điểm: "Newest seating arrangement in 777 300 ER just too crammed. Used to be better. Nothing special about this flight, was expecting a little more space, a little less crowded, a bit better service. But my flight was short hop from BKK to HAN, last leg of flight originating in Doha."
Ưu: "The crew were highly welcoming and nice."
Khuyết điểm: "The Oryx screens had a lot of glitches and the brightness was very poor. It wouldn't let me change the language and the controller was stuck."
Ưu: "Everything was quite nice. The TV screens were working for all the seats! Though I did not give my meal preference earlier, they still accommodated my request. Doha airport is quite nice and modern. Crew was helpful."
Khuyết điểm: "I wish Quatar had a direct flight between Chicago and Indian cities such as Delhi and Mumbai. I can understand that Doha is their hub, but such a flights would be really good for me as I always want to reduce my layovers. (I noticed that most travelers in my Delhi to Doha and Doha to Chicago flights were Indians, hence my request makes sense.)"
Khuyết điểm: "firstname.lastname@example.org"
Khuyết điểm: "Cabin temperature in my section was slight hot and was uncomfortable until we complained to the supervisor. Steward spilt food on the floor next to our seat"
Khuyết điểm: "Still stuck in Doha! Flight hasn't happened yet!"
Ưu: "Service from crew was excellent. Food was good. Also enjoyed city tour of Doha during long layover."
Khuyết điểm: "Crying screaming kids under 2 in our section of the plane...counted 15. There needs to be a dedicated baby section on the plane rather than subjecting every passenger to the crying and screaming of babies for long overseas flights, in our case, for 13 hours!"
Ưu: "Wifi in the plane is great"
Khuyết điểm: "In the B10 gate of Doha airport are only 15 chairs and we were around 100 persons waiting to open the gate. It was uncomfortable In the flight Doha Phuket wi-fi did not work in the first economy sector. It was a big problem to us, it was necessary to go in the second part of the economy sector to stay over the wifi. The crew did not solve the issue."
Ưu: "The flight was comfortable. The flight attendants were pleasant and attentive."
Khuyết điểm: "After the flight landed we had to present our boarding passes one by one so they could be inspected again and our names were crossedoing off some list. It really slowed down meeting our ride and getting to customs. I think it also contributed o our flight being delayed since the flight before us had to do the same thing as they disembarked. I would be more concerned if my flight had a close connection if this is a standard practice. This was my first flight with Qatar. If the practice is standard I won't keep flying them."
Khuyết điểm: "I had three tickets (one my wifes which wasnt cancelled), wanted to utilize that since I was travelling with Toddler. The crew kept having some sit in that seat and that was a major concern for me"
Khuyết điểm: "Seats, unfriendly crew members, worst food "Hindu meal""
Khuyết điểm: "The delay was awful Al marjan business class lounge in doha don't have good quiet room bed for sleeping"
Ưu: "on this trip, nothing."
Khuyết điểm: "We had to walk from the one side of the airport to another, security check AGAIN (this was a transfer flight, why another check?), then we had to walk ALL the way back to where we just came from, as the boarding gate was close to where we got off. We wanted to go to the loo, but they said we are late. But we sat for another hour behind the gate and waited for the plane. At 01h00 in the morning after 12h of travel, not the best experience - and something that could be avoided."
……our flight from Rome to Zurich left 90 minutes late and we missed our flight to Newark
Swiss shouldn't operate another second until they have their customer service figured out. You can't reach anyone at the company. 0 accommodations for you in case you need to make changes.
Khuyết điểm: "Check-in!!"
Ưu: "I did not receive a single email from kayak letting me know I could check in or select seats. No updates on flight status! Poor service!"
Khuyết điểm: "Email updates before flight! Not a single email sent!!"
Khuyết điểm: "children entertainment"
Khuyết điểm: "Screens need update, mis functions on equipment"
Ưu: "Both the flight crew and the flight attendants were great. It was the smoothest landing I have had it quite dome time"
Ưu: "The crew were outstanding. They fulfil my needs when I need it and they were very polite and professional. Smooth boarding and flight."
Khuyết điểm: "Nothing"
Ưu: "Everything aside from the food and cabin atmosphere."
Khuyết điểm: "Food and cabin atmosphere. The cabin felt very stuffy and warm."
Ưu: "The food and service."
Ưu: "Attendants were very pleasant and helpful"
Khuyết điểm: "The plane was extremely cramped as the seats reclined so far back that it rested on my knees. It was extremely difficult to keep my seat back up which created an uncomfortable angle for my back on a 9 hour flight. The cabin was extremely warm and there was little airflow. The airline also lost our luggage"
Ưu: "The crew was great and the food was pretty good. The crew did a great job of keeping the lavatories clean and stocked. It was a 10.5 hr flight and they gave us one meal, a snack and a treat. Not a lot but since we were just sitting it was enough food. We had to stop for a meal on the way home from the airport."
Khuyết điểm: "The seats in the economy cabin are cramped together. If the person in front of your leans back you are almost trapped in your seat. There is little leg room and the cushioning is not enough for a long distance flight. There is no boarding control. People just line up and get on the plane in any order."
Khuyết điểm: "Swiss Air allowed us to book a flight with 45 minutes to connect. First flight came in a few mixtures late, but then we had to wait our long turn to deplane, get on bus and wait for it to fill up with all slower passengers, drive to terminal, make it through passport control, take train to other terminal, and run 20 gates down where they were looking for us. We made it with 1 minute to spare from takeoff. They knew our bags were connecting and they made it. If they could've expedited our passage with a club car it would have been excellent."
Ưu: "Our quick trip from ZUR to FLR was great! Flight was on time and pilot kept all passengers well informed upon our arrival in FLR."
Ưu: "Customer service is excellent."
Ưu: "The crew , comfort"
Khuyết điểm: "The long delay on take off (4 hours +) in Zurich"
Khuyết điểm: "We didn't fly to Zurich. Instead, we flew from Berlin to Frankfurt to San Francisco to San Diego. Although the alternate airlines did a fine job and we had nice flights thanks to them, we only found out about the change when we arrived at the airport and it caused us multiple inconveniences throughout the day. Our flight from Berlin to Zurich was scheduled to board at 9am, so we left our accommodations at 6:30am so we could arrive at the airport around 7am. It was a rushed, hectic morning and we stayed up late preparing for it the best we could. When we arrived and found out our flight was canceled, we learned our new flight wouldn't board until 11am. So we rushed for no reason and had to spend a considerable amount of extra time at the airport that we could have spent enjoying coffee one last time at a local cafe or something. We planned to fly straight from Zurich to San Diego so we could participate in an interview for our Global entry application (which you can only do when arriving in the US from an international flight). Because we had a brief layover in San Francisco instead, we had no time for this and were unable to do the interview when we arrived in San Diego because it was a domestic flight. The change also caused issues with our luggage. We're not used to checking bags when we fly OR flying internationally with layovers in the US, so we asked the agent at the Swiss desk in Berlin how it would would with both of those aspects in our travel with the itinerary changes. The agent told us our luggage would follow us all the way to San Diego and we didn't have to worry about it. However, we learned once we got to San Diego that our bags were left in San Francisco because apparently we were supposed to pick them up and recheck them, but we had no idea. It was a huge bummer and we wish we would have had more control over our itinerary that day. People book certain flights for certain reasons and need to have a say when their flights need to change."
Khuyết điểm: "2 hours delay!"
Ưu: "Nice self boarding"
Khuyết điểm: "No big screen to communicate priority to boarding since I am deaf."
Ưu: "On time and good service!"
Ưu: "Clear, relatively comfortable plane. Free ski bag."
Khuyết điểm: "Again, incredibly unhelpful re: my unusual situation. Flight attendants rigid and unkind to the woman next to me with a dog in a case. Almost like automatons. But that's typically Swiss, which I appreciate but they could definitely humanize a bit more!"
Khuyết điểm: "Mackenzie Gray/ My flight was cancelled due to bad weather conditions unfortunately. I'm upset that I never received my initinerary for my substitute flight! I tried online and calling the # that was provided no results. I managed to get thru to someone and they told me they would send the info to my email but they never did."
Ưu: "Swiss Air the best!!!!"
Ưu: "Stewards were friendly; snacks were good"
Khuyết điểm: "Nothing"
Ưu: "The airline crews politeness & courteous comfortable seating were helpful on meal selection."
Ưu: "The flight attendants qere very nice and friendly. Spoke great English. They came by often with drinks and snacks. All the food was actually good! The seats were fairly comfy and there was actually room! Even when the person in front of me leaned back, my legs still didn't touch the back of the seat (I'm 5-10 with long legs). Very happy with swiss!"
Ưu: "I loved Swiss flights.. its staff and in flight expereince"
Ưu: "Crew was great. Flight kept time. Safe trip. Thank you."
Khuyết điểm: "Entertainment failed on both my seat and the lady next to me. On top of that they secrectly charged $10 extra on my card after my flight! I already got the ticket and paid extra luggage- what is the extra charge for?? The lady at extra luggage tried to overcharge me as well! Had to refer her to your website! I need this excess charges reversed. I demand an explanation!"
Ưu: "The next best thing to the hard-working and kind crew was the lighting design. Meals were OK, and I was delighted that the vegan meals I ordered for my travel companion were right there as ordered. Not a common occurrence of late, I’m afraid, so I congratulate Swiss one getting this one right."
Khuyết điểm: "Legroom is non-existent. This was by far the most uncomfortable aircraft I have ever flown on, with the possible exception of an Ilyushin 62 operated by Tarom in 1983. I felt bad for the man in front of me, with my knees in his back. That is, until he reclined his seat and put my video screen in my face. Not much to watch anyway, but it was impossible to lean forward at all. Boarding at JFK was rather chaotic."
Ưu: "Just like everything else the Swiss do, our Swiss air flight was like a well oiled machine. Very friendly crew, very good meals, lots of creatures comforts; blankets, pillows, headphones, warm washcloths in the morning. Great overall experience."
Khuyết điểm: "The seat room is every bit as tight as any other airline, so if you're tall, and flying an overnight, upgrading to a seat with leg room might be worth the extra cost. Select your roomy seat early - they go fast!"
Ưu: "It was on time"
Khuyết điểm: "They lost my bag for 6 days. It was an absolute horrible experience. There was a disconnect between their outsourced baggage tracer company and Swiss. Will NEVER fly again."
Ưu: "The food"
Khuyết điểm: "There was one flight attendant that was rude. The reat were very nice."
Ưu: "Very little legroom, food was excellent"
Ưu: "The way of treatment"
Khuyết điểm: "The landing was terrible"
Ưu: "Swiss is already a great company and yesterday it just got better : I got upgraded on business class between Geneva and New York and it was a very nice treat, the service was perfect, the food excellent, the seat was very comfortable. Thank you SWISS !"
Ưu: "The Swiss airline bit was about an hour late. Weather etc. But such things happen. The flight itself was fine. They even served food and a beer."
Khuyết điểm: "The queues at Heathrow for passport control were long. The non-EU q was awful. Luckily the tube was running all night on those lines we needed."
Khuyết điểm: "Small spaces between seats"
Ưu: "The quiches are so yummy, and very compact and easy."
Ưu: "I was so impressed with my whole experience with Swissair on my recent trip from Miami to Malaga, Spain. Very courteous and friendly crew, up to date aircraft and right on time!"
Ưu: "Flight attendants not friendly, constantly bumped me and never excused themselves. Food not so good and temperature too hot this flight. I was constantly putting on and taking off my jacket. Movie selection seems to be going downhill also. All that being said, I'm grateful for every safe landing."
Khuyết điểm: "Never happened because I was rerouted through Istanbul. And for anyone checking Istanbul is 3 hours in the wrong direction to my ultimate destination."
Khuyết điểm: "I did not get a check in reminder email which I thought was strange. I tried checking in and received an error message. I contacted customer service by email and was told I was all checked in. Assuming no issues I went to airport to find out it was canceled. I did not receive an explanation. I waited in line for two hours before speaking to a representative. Was made to feel like it was my fault I hadn't worked things out while waiting in line-"didn't you receive an email!?" I was told no other options except to leave the next day. I pulled up many other flights out of Venice that would get me home in time and was told that there simply were no other options. The real explanation was that Swiss didn't want to pay out to get me home in time. I had to pay more money to get back into the city rather than sit in airport for 12 hours."
Ưu: "Good service, efficient, professional"
Khuyết điểm: "We have bought our seats, but in the airport it was found that our seats were assigned to somebody else and nothing could be done to give them back to us"
Ưu: "ROTTEN SWISS AIR.I WILL NEVER FLY WITH AGAIN!"
Khuyết điểm: "ARRIVED AT THE AIRPORT AFTER TWO WEEKS HIKING MT BLANC .ANXIOUS TO GET HOME.WHEN I ARRIVE I WAS INFORMED I AM FLYING"STAND BY"KEEP IN MIND I PAID FOR THE TICKETS WHICH I HAD IN MY POSSESSION.YES!I DID BOARD THE FLIGHT BUT FOR ABOUT TWO HOURS I WAS NOT SURE .APPARENTLY SWISS AIR POLICY IS IF THEY OVERBOOK THEY AUTOMATICALLY RELEGATE ECONOMY CLASS PASSENGERS TO STAND BY AND THEN LET THEM GRAVE/BEG FOR THE SEAT YOU ALREADY PAID FOR.I WILL NOT FORGET THIS!40 YEARS OF FLYING THIS WAS A FIRST FOR ME.YOU STINK SWISS AIR!"
Ưu: "Not much"
Khuyết điểm: "Most uncomfortable seats/Bed. tray table hard to come out. no one answered the bell. Old movies (same 2 yrs ago). 1st meal OK, not great. Second meals not good at all. They should learn service from Lufthansa/United or Emirates. Very Disappointed."
Ưu: "Crew fine"
Khuyết điểm: "Cramped"
Ưu: "Entertainment was great!"
Khuyết điểm: "The check-in was stressful and congested."
Khuyết điểm: "nothing"
Ưu: "New planes, good food, nice crew"
Khuyết điểm: "Didnot like the airport in Istanbul 25 min of walk"
Ưu: "Layflat bed"
Khuyết điểm: "Turkish airlines desk crew in DC. Really old aircraft with problems with recliner in business class from IST to LHE. Wooo likely not fly Turkish airlines in future"
Ưu: "On time, check in staff was friendly and helpful"
Khuyết điểm: "It's has become useless to order a special meal on THY, it is never there Economy seat space is extremely tight"
Khuyết điểm: "Nice flight"
Ưu: "TK escorted us from the delayed flight from Dubai through security to ensure we made the connection"
Khuyết điểm: "The temperature on the flight was a bit too cold. I don't like the airlines that trade out the nice headsets for earbuds at the end of a flight. Change the process so we don't have to swap"
Ưu: "Food good. Staff friendly."
Khuyết điểm: "Kid sitting behind me was kicking my seat."
Ưu: "Good food"
Khuyết điểm: "Slow boarding, bad entertainment screen which should be replaced"
Ưu: "Good servise in the plane."
Khuyết điểm: "I asked isle seat, the Turkish rep. at the ticket office said yes, but when I boarded, I found out that I was given middle seat! I was up set."
Ưu: "Food, comfort, wifi, entertainment."
Khuyết điểm: "The flight left an hour late. But the crew never explained why the delay."
Ưu: "Organized overall"
Khuyết điểm: "Cabin way too cold"
Khuyết điểm: "Unable to select an aisle seat on second leg of trip from the check-in counter. Also, unable to book miles on my Lufthansa or United frequent flier"
Ưu: "Like flying first class"
Ưu: "We received kosher meals and snacks on both legs of the flight which we really appreciated. The flight attendants were pleasant and helpful. In flight movie and music selection was good. Bathrooms clean and well attended. Flights were on schedule."
Khuyết điểm: "I generally don't like flying. Sorry. Seats were very tight in Economy. Not enough water, though we usually bring it."
Khuyết điểm: "Leg room especially between Houston and Istanbul fo"
Ưu: "This was my first time flying Turkish Airlines and they are exceptional! The crew was very friendly and helpful and their food! It was delicious! They also have a way of making you feel like a first class passenger in economy! Will definitely fly with them again!"
Khuyết điểm: "For a long international travel, there is nothing bad to say. They are superb!"
Ưu: "Flight was on time, great cabin crew."
Khuyết điểm: "Seats and Food was not as good as it used to be."
Khuyết điểm: "Staff was less than friendly and seats were not very comfortable in coach."
Ưu: "Good personal movie choices"
Khuyết điểm: "Taking a bus to plane"
Ưu: "Everything- well done"
Ưu: "food was good"
Khuyết điểm: "wifi was announced but did not work"
Ưu: "We travel with our 18 month son and the crew was really Profesional, they gave us little souvenirs for my son, the food was delicious, free alcoholic drinks, they were over my expectations. I definitely will fly again with them."
Ưu: "The crew was good and courteous. The food was pretty good.great entertainment options."
Khuyết điểm: "Could not access the wifi."
Khuyết điểm: "Dealy my flight"
Ưu: "It's all great. Recommended"
Ưu: "The flight was excellent, with good food and good service. The crew was very professional and courteous."
Khuyết điểm: "Our experience in the Istanbul airport. We got off our connecting flight and no one was willing to provide us with directions. We had to stand in a security line for two hours thinking that we had as a consequence missed our connecting flight. Again, no communication. We found out when we finally got through security (we had already gone through security at the Paris airport), everyone was in the same situation and our flight had been delayed. It would have been helpful to know that as we were standing in line. While in the line, many people panicked and starting pushing their way to the front of the line. Again, no officials were there to keep order. It was truly a mess! And creating too much anxiety and stress that I really wanted to not have on my trip back to the USA. I realize that in these times, we must go through added security, but I am accustomed to US airports where there is more communication over the intercom and by airport officials. In Istanbul, it seemed that everyone did not want to give directions, and airport officials seemed to avoid the public they were there to serve."
Khuyết điểm: "Passport control"
Ưu: "Setting, speed, arrival"
Khuyết điểm: "Long queue at passport control"
Ưu: "Airfare and convenient flight schedule that met my needs"
Khuyết điểm: "How come a Business Class doesn't have sleeping masks? Unbelievable."
Ưu: "Very crowded on the plane with little leg room and very difficult to pass down the isle to get to the bathrooms. Food and entertainment were very good."
Khuyết điểm: "cramped seats, service by crew members, overall quality of food"
Ưu: "I didnt receive my baggage."
Ưu: "comfortable. enjoyed the staff. enjoyed the movies music and travel information on the personal screen."
Khuyết điểm: "Announce too early boarding time, 50 minutes late for boarding."
Ưu: "Great crew, pleasant fligt"
Ưu: "I liked everything about this flight. As a first time international flyer, I couldn't have asked for a better Airline. They definitely went above and beyond to provide a great experience and vacation!!"
Ưu: "It was a 12 or 13 hour flight and except for sitting too much we were never uncomfortable. The service level made me think we were back in the 80's. Hot towels, attentive service, tons of food and free drinks. There was actually one meal that we would have eaten even if it wasn't on a plane. They gave out full size blankets and pretty fluffy pillows. (I bring our own anymore, because you never know if you will get one on most airlines, and if you do they're usually useless). Their entertainment system was amazing. We caught up on all the recently released movies that we've wanted to see for FREE! If only Netflix had this quality of movie offerings. They had fresh flowers in the huge bathrooms. It's that type of attention to detail you just really don't see anymore."
Khuyết điểm: "Can't think of a thing that could actually be changed."
Ưu: "*Lots of legroom *They still serve food! *Luggage fee extortion not as egregious as other airlines. *Nice entertainment system. Put simply: Turkish airlines is what most airlines USED TO be like about 25 years ago."
Khuyết điểm: "*Boarding is usually a bit disorganized with people always trying to switch seats. *If you are flying from Germany to Turkey, get on early. The overhead luggage compartments fill up fast. *This is more of a cultural thing: but it is annoying that passengers routinely get up and start grabbing their bags before the aircraft has even retracted the speed brakes upon landing..."
Ưu: "The food was good, the drinks were great, the stewardesses were professional and helpful and the entertainment system was really good, lots of movies. We got there safe and on time...what more do you need? Oh, and the price for my route was amazing; the next airline was $1000 more and the one after that $2000 more."
Ưu: "The food and crew service"
Khuyết điểm: "The leg room is really limited in the economy cabin"
Ưu: "The crew service and food"
Khuyết điểm: "The legroom is very limited"
Ưu: "The entertainment selections and technology were great."
Khuyết điểm: "There were no announcements made during boarding and it was a little chaotic."
Ưu: "Michelle, at the check in desk, went above and beyond to help me. I really appreciate her kindness, professionalism, and hard work to ensure I was comfortable and that my luggage made it on board. The food and entertainment was great. I really loved the goody bag, it was very thoughtful and included everything to make you comfortable for the flight."
Ưu: "The stewardess was accommodating, boarding was easy"
Khuyết điểm: "Made my connection with 5 mins of plane takeoff, My luggage was lost, found the following day."
Our flight was canceled and had to stand in line for 3 hours and 11 minutes to get on a flight to Florence Italy for the same day. They couldn’t get us to Genoa for 36 hours and had to go through Rome no direct flight. We will be contacting customer service for compensation for a hotel stay in Florence and train tickets to reach our destination Genoa Italy.
Slow boarding in Seville, no chance to check-in online🥺
Travelling from Nigeria was a nightmare. Those thugs at the airport gave my husband and i hell because we had our boarding passes on our phone. We had to keep bribing and begging them to let us through. It is the worse travel experience I’ve ever ever had in my entire life. And I travel a lot
They canceled our flights but they flew anyway.
Khuyết điểm: "The touch screen did not work properly"
Ưu: "Services is good ."
Khuyết điểm: "Food can be better"
Ưu: "Very friendly and responsive crew. Announcements from the Capitan and chief of flight attendants are very informative and comforting. Seat positions: very good leg room (even in economy)!"
Khuyết điểm: "Newer airplane, as 747s are kind of outdated now, especially for long distance flights. But overall had good experience with KLM"
Khuyết điểm: "When its rain we shouldn’t walk to the air plain"
Ưu: "Almost everything, especially the crew."
Khuyết điểm: "Don’t feel like anything should be better to be honest"
Ưu: "Flight and the crew!"
Khuyết điểm: "Staff at the airport pushing you to upgrade to first class but not making it clear only the first trip from Athens to Amsterdam which the first class uses same uncomfortable seats as the economy to pay extra 130 euros ridiculous airfrance stuff! I should have flown all the way to NYC first class!!!"
Khuyết điểm: "Everything was OK"
Khuyết điểm: "The flight from Manchester to Amsterdam has been delayed which led insufficient time for me to transfer to HK"
Ưu: "Reclinable seats."
Khuyết điểm: "The food!! The lights could be dimmed as it was a night flight."
Ưu: "No delay and nice staff"
Khuyết điểm: "KLM was not prepared to get wheel chair passenger off plane. Cost me delay of 1 hour. I will never fly KLM again."
Khuyết điểm: "The plane was very hot"
Khuyết điểm: "Long haul flight made pleasant by KLM"
Ưu: "Crew were great, food, entertainment, seat and everything else was great as well."
Ưu: "The service"
Khuyết điểm: "The food."
Ưu: "Entertainment options."
Khuyết điểm: "Service was poor, seat did not recline, and the food was terrible."
Ưu: "Nice crew pilot food and beverage"
Khuyết điểm: "No wifi"
Khuyết điểm: "Flight was delayed, landing at vce took an additional 10 minutes due to no one at the jet way. Luggage service was very slow"
Ưu: "Crew was very friendly. Nice that wine was served without charge."
Khuyết điểm: "Announcements from the cockpit were hard to hear. Food has been better in past."
Ưu: "Amsterdam airport and Rome airport were as breeze to navigate, even only knowing English"
Ưu: "The flight was perfect! Great food,movies and I even got to sleep !"
Khuyết điểm: "All was well!"
Khuyết điểm: "Food had only vegetarian choices. No charging place and ambiance was noisy"
Ưu: "More than adequate room, And very good service from a very professional staff. Head and shoulders abovevany American carrier, and several European lines I have flown."
Khuyết điểm: "Can't think of anything."
Khuyết điểm: "Boarding was very confusing. There was an area where they were checking people's bags or something near the gate and you didn't know if you needed to stop at it or continue. They didn't collect garbage before landing. Not only did we have to take our bags off the plane, we had to carry our garbage (drink cups/food served) to the front of the plane to throw out."
Ưu: "Nice to have a wrap for the snack."
Khuyết điểm: "Would have preferred boarding by row - back of the flight first so would have been more organized."
Ưu: "Boarding was as expected, crew & food were ok. Nothing else positive to extract out of this flight."
Khuyết điểm: "Delayed flight, horrible baggae policy when the flight is actually operated by a partner of the company you bought the ticket from and not the actual company. Dirty seats, no in-flight entertainment whatsoever (not even a magazine)."
Ưu: "Friendly attendants. Decent food, and frequent snacks and beverages."
Khuyết điểm: "No charging ports for electronic devices."
Khuyết điểm: "Actually the Welcome on board announcement. The part where they special welcome loyalty program members. I do not get that... I am an explorer holder my self, but really?? so other paying customers are not as welcome. This is leftovers from the older days.."
Ưu: "Good Experience"
Khuyết điểm: "Nothing much"
Ưu: "Flight was lovely, crew were friendly and very helpful and food was delicious!! We travelled with assistance for mum and it was excellent and we were kept updated all through the flight."
Ưu: "Clean airplane, friendly crew, no rush, nice snacks for a short one hour flight. Just generally a positive experience."
Khuyết điểm: "KLM crews look unhappy with their work. Everything they do is a favor not duty."
Ưu: "Service provided by the staff"
Khuyết điểm: "The navigation of the entertainment system is not very friendly"
Ưu: "The included snacks and the seats."
Khuyết điểm: "Nothing."
Ưu: "I was pleasantly surprised they had a snack service on such a short flight. The flight attendants were very friendly"
Khuyết điểm: "Amsterdam customs is the most disorganized I have ever seen. With the number of tourists entering the country you would think they would have done something about it. There were only 2 customs agents!! One for all passports and 1 for all passports. We were in the customs hall longer than we were in flight!"
Ưu: "The cabin crew, the flight and communication and the cleanliness of the plane."
Khuyết điểm: "It was really unclear which desk to use at Birmingham airport to check in. It was extremely stressful for a first time flier as I had no idea what to do - the desk location wasn't marked clearly and when no staff were there it wasn't clear that the desk was open."
Ưu: "The staff were friendly and all smiles. Seats were comfortable and we had a quick, smooth flight from Edinburgh to Amsterdam. The breakfast supplied was an egg and mayonnaise sandwich plus a drink, which seemed about right and very Dutch in character."
Khuyết điểm: "It was rainy and necessary to walk outside to access the plane; the staff should give their customers a heads-up so that jackets can be donned. Additionally, the check-in queue seemed rather sluggish."
Ưu: "Free wee cake."
Khuyết điểm: "Nothing in particular."
Ưu: "Speed, crew, and reliability."
Khuyết điểm: "Food wasn't good, no entertainment or accessory plug ins, and seats were worn out! Not comfortable at all. Great leg room though."
Ưu: "The cabin crew were fantastic and funny"
Khuyết điểm: "Tiny seats"
Ưu: "Short, comfortable flight. Nothing special. Got us where we needed to be without incident."
Khuyết điểm: "Nothing. This is filler text to meet the min. characters."
Ưu: "Food and staff were great"
Khuyết điểm: "Entertainment system old and not as many options as other KLM flight. No power on aircraft for charging"
Ưu: "I have no complaints about the air crew. They where pleasant and attentive. Plenty of free entertainment. The food was good."
Khuyết điểm: "my only complaint is the USB ports didn't work on any of the chairs that me and my family where assigned to."
More meals in flight - one meal is not enough for an 8hr flight
Nice,elegant,smooth,team had a pride with their work. My Favorite Airline.
Ưu: "Nothing, the flight was delayed, the plane too small for passengers to store their carry-on luggage, the ground staff did not upload all the luggage and left some behind in Nairobi on the tarmac, the crew lied about the luggage being uploaded. Terrible experience! Kenya Airways is becoming worst and worst."
Khuyết điểm: "Everything, the flight was delayed, the plane too small for passengers to store their carry-on luggage, the ground staff did not upload all the luggage and left some behind in Nairobi on the tarmac, the crew lied about the luggage being uploaded. Terrible experience! Kenya Airways is becoming worst and worst."
Ưu: "The crew and the food were great!"
Khuyết điểm: "The seats weren’t very comfortable. You could tell the plane was a little dated. There was no WiFi and nowhere to charge your devices."
Khuyết điểm: "Air France’s apathy towards its customers is shocking. Traveling with three children , our flight was delayed by 3hrs resulting us arriving in Paris after 1AM. With the airport shuttle(CDVAL) to our airport hotel closed, they offered no assistance despite of my request. Simply asked us to take a taxi (when all taxi stands are abandoned at 2AM). Beware if traveling with family."
Khuyết điểm: "I was catching a flight in Paris to Aberdeen after arriving from Malaga. The time between flights was not enough 55 mins as the gate closed 20 mins before departure and it takes at least 15 minutes from arrival to taxi to the terminal and then get off the plane. I had to change from terminal F to E which was well sign posted but I only made it with 4 minutes to spare"
Ưu: "Perfectly on time, no hassle, seat OK. This is the way I appreciate a flight."
Khuyết điểm: "Food. No choice, three "madeleine" (sweet) cookies for all, no sugar-free (salty) alternative..."
Ưu: "The seat was very comfortable."
Khuyết điểm: "My boyfriend and I were required to gate check our carry-on luggage which required us to go through customs in Paris to get to our bag and re-enter security for our connecting international flight. I am unsure why this was the case as other passengers brought the same size luggage. Very upsetting."
Khuyết điểm: "Everything very good"
Ưu: "I really liked my seat, but it was one of the only ones that didn't have a USB port."
Khuyết điểm: "See above. Overall, very nice experience."
Khuyết điểm: "fghjkl"
Ưu: "The crew was very careful"
Ưu: "Crew members"
Khuyết điểm: "Up to 1 hour late and they leaved my baggage in Paris"
Khuyết điểm: "My first flight was cancelled my return flight was delayed by 5 hours They made me check my carry on even though it was with in the size limit which cost 85 euros and when trying to ask why the staff was extremely rude and not helpful worst flight experience I’ve ever had"
Khuyết điểm: "10 minutes late to the airport....... No help, no refund, no nothing. Never using you again"
Ưu: "Good selection of movies"
Ưu: "The Air France service was ok. Got me to my destination on time and alive."
Khuyết điểm: "I flew out on KLM on what felt like a new plane. Amazing service, seat, temperature, entertainment and food. In stark comparison Air France’s plane was old, too hot, poor entertainment choices and system and average food which for the French was surprising!"
Ưu: "Very quiet"
Khuyết điểm: "We were in the last few rows on a turbulent route. The yaw damper constantly overcorrected, resulting in lots of side to side motion for the passengers"
Ưu: "Good size plane. It didn’t end up being full so there was plenty of room to move around. Quick flight and easy."
Khuyết điểm: "Nothing to complain about."
Khuyết điểm: "I didn’t have time to make it through customs. Missed my flight"
Ưu: "Everything was fine"
Khuyết điểm: "I will not use o recommend to anyone to buy a ticket with the agency, at the airport in China we were treated like criminals because as they said we were not register in the system as passengers it was really a nightmare"
Ưu: "If the flight would have leave in time we would receive our luggage in time"
Ưu: "Late leaving - no reason or apology. A bumpy flight all flight. Food almoat inedible. Seat gave bum axhe after 45 minutes. Staff friendly, but they dropped my meal"
Khuyết điểm: "Nothing to like"
Ưu: "nice drink selection on board flights"
Khuyết điểm: "My pregnant wife was downgraded from business to economy 20 minutes before departure because the airline made a mistake with the reservation for our puppy traveling in the cabin with us. If this were not enough, the airline also lost one of our bags so this week we have to file for compensation for both begin downgraded and for the contents of our 30 kilo bag which never made it to Ho Chi Minh. Air France was a complete and total disaster and I would strongly recommend all friends and colleagues to find alternative airlines for travel"
Ưu: "The friendliness and courtesy of the staff."
Khuyết điểm: "One piece of my luggage was left behind in Paris."
Khuyết điểm: "I was asked to change my seat repeatedly"
Khuyết điểm: "Its been a week. My trip has ended. I still do not have my bags. Terrible customer service."
Ưu: "Option to upgrade seat which I didn't take but might for outbound red eye flight in future."
Khuyết điểm: "Faulty toilet meaning longer queues for the loo. Crew were a bit haphazard in serving food and my row was missed out for coffee after dinner."
Khuyết điểm: "My baggage was broken"
Khuyết điểm: "Disappointed to get delayed due to control tower issues at CdG. Landed more than 30 mins late in London"
Ưu: "On time...comfortable, clean, newish A321...good leg room...friendly crew...pain au chocolat for breakfast"
Ưu: "No issues, quick trip, friendly staff, comfortable ride..."
Ưu: "That it was a night flight"
Khuyết điểm: "No airconditioning, no food choice, no space."
Ưu: "The Crew was the only thing that stuck out. Associates had Way more patience than i."
Khuyết điểm: "Late takeoff, priority seating happens same time as general boarding, two pieces of lost luggage"
Ưu: "Premium Economy on AF Boeing 777 on this route is not "a little less than Business", but rather "a little more than Economy". Seats, in a 2-4-2 configuration, are hard but OK, as well as the pitch. Good screens and entertainment."
Khuyết điểm: "With the main meal, AF serves only "ordinary wine", This looks and tastes cheap. On the same route and class, Vietnam Airlines serves premium wines, a nice touch that would not cost fortunes to AF! Also, the "Asian" choice for the main course did not look and taste like the real thing."
Khuyết điểm: "The crew was not very polite."
Ưu: "The boarding process was smooth and the crew friendly. Flight ran on time."
Khuyết điểm: "Unloading the baggage took over 90 minutes, and there was no explanation for the delay and nobody from Air France in sight on the ground in Boston."
Ưu: "The crew was very nice and helpful."
Khuyết điểm: "The food was really poor. The chicken was as dry as it can be. The food taste was poor. I flow 3 weeks ago with KLM and the food was pretty good for flight food. Plus I didn't get my baggage at the end."
Ưu: "Efficient check-in."
Khuyết điểm: "It was raining in Prague so I can understand that luggage is going to get wet. But when we opened our luggage at least half of our clothes were wet. It would seem that the luggage sat out for quite a while prior to departure for that much soaking of clothes. Fortunately we are staying in Paris for a few days and can get our clothes dried out."
Ưu: "movies were good, crew was great. Comfy seats. It was really as nice as an economy flight could be."
Khuyết điểm: "delayed flight, hot overall plane, personal TV malfunctioned a lot"
Ưu: "A short flight but attendants served us a snack and water with a smile."
Khuyết điểm: "No business class"
Ưu: "The food was great. Very filling and hot foods were hot and cooked thoroughly. For our 8 hour flight we were served 2 meals and snacks and plenty of hot drinks which was nice.The entertainment was great got to watch movies and play games and also learn language through games."
Khuyết điểm: "It was very hot in there probably hotter than it should be. Not much air flow I was sweating the whole flight. Because of this I couldn't sleep it was kinda miserable not gonna lie."
Ưu: "nice crew; excellent check in experience!"
Khuyết điểm: "boarding in Riyadh is always a nightmare. and as many have noted, the seats are too close for the average size of many boarding in Riyadh"