we were on Scoot Plus, there was priority check-in, boarding and alighting, free drink with food, free 30Mb wifi, seats were roomy, it was an awesome flight!
Uncomfortable seats and lgroom
The aircraft, departure & arrival times, flight attendants were excellent. What could have been better: a bit more amenities: blanket, USB power ports, etc.
Was 45 minutes late leaving for a 45 minute flight. Was hurry up and wait for what? We just sat their at the terminal
Flight was okay. 1 piece of Luggage is still missing.
A space left for going to the toilet from the port side of plane to the starboard toilet in quite zone . Always stepping over people's feet up in the front economy seats.
They tried to charge me $850 US. For 1 extra bag. After complaint that amount is crazy. They brought the manager over who then told me to bring him $450 in cash and they would accept it Big Scam. After going to the bank machine in the airport and getting the money. The manger put the money in his pocket and took my bag I couldn’t do much because i was about to miss my flight STAY AWAY. From this airline They have some inside scam going on with their employees STAY AWAY. Don’t become a victim like I did
I was moved to a row of empty seats and it made my flight very comfortable. Unfortunately I got sick on the flight but the attention received from everyone was first class and may very well have saved my life. Thank you Scoot.
Ưu: "The crew was excellent, especially the stewardesses."
Khuyết điểm: "Their wifi service is ridiculously expensive $32 and it doesn't work."
Khuyết điểm: "Flight delayed. Please be punctual if can’t be earlier."
Khuyết điểm: "Everything"
Ưu: "The crew were super patient (a must when dealing with the quality of passengers from Trichy who were lacking in manners and etiquette)."
Khuyết điểm: "Boarding was chaotic. The majority of passengers seem to not be used to the normal manners and etiquette of queuing and it was chaotic with pushing. Some discipline and order needs to be enforced by ground crew (and this will no doubt make the cabin crews' lives easier)."
Ưu: "Enjoyed buying extended leg room"
Khuyết điểm: "Water should be a standard on a 4 hour flight"
Ưu: "The flight was smooth despite bouts of turbulence. The crew ensured everyone was strapped in and the pilot made a prior announcement before flight take-off. Most Pilots don’t."
Khuyết điểm: "The check-in process took extremely Long as there were only two counters open. The boarding process was a joke. Despite the announcement to board by rows, there was no enforcement whatsoever and it was free for all."
Ưu: "Crew were good"
Khuyết điểm: "Flight was late."
Khuyết điểm: "Flight with Scoot are not very well organized. for as large a fleet and number of flight locally should be better. no onboard entertainment nor refreshments. Staff not very personable either."
Ưu: "Nothing. We had to sit on the runway for an 1 hour 40 mins. Staff didn’t even give away water, you had to purchase it... outrageous"
Ưu: "Friendly crew. Toilets kept clean. Nice ambience with the cabin lighting."
Khuyết điểm: "My seat had a broken recliner button. Seat would recline but not stay reclined. If I sat up, seat would come up with me."
Ưu: "we were on time and landed ahead of schedule."
Khuyết điểm: "nowhere to store our cabin luggage"
Ưu: "Can't complain"
Khuyết điểm: "Cheaper? :) !"
Ưu: "Quick boarding"
Khuyết điểm: "Overpriced drinks and snacks"
Ưu: "Head rest not comfortable. Short distance okay not long one."
Khuyết điểm: "Plane is old i think. Take off and landing time plane some shaky and sound not pleasant."
Ưu: "Extremely rude."
Khuyết điểm: "I got sick on the flight from some food poisoning and the crew acted put out when I asked for some water."
Ưu: "The Business Class bed was nice"
Khuyết điểm: "The whole experience was terrible. Scoot decided to - delay flight by 45 minutes without telling me. I discovered this by checking myself - chartered a Singapore Airlines Boeing 777-200 and then reduced then quality of every Business Class service (no entertainment system videos or music, no alcohol or soft drinks - only water, only Economy class food. There was no apology from Scoot (who are a subsidiary of Singapore Airlines) and none from Singapore Airlines. There was no suggestion of any refunds or other compensation. Truly a disgrace. I will never fly on either Singapore Airlines or Scoot airline again. I am seeking further compensation through Australian Fair Trading and through Class Action Lawyers (as this impacted every passenger on this flight, not just Business Class)"
Khuyết điểm: "Wasn’t allowed to board the plane because my passport only had five months left on it but you still let me book the flight and I was not refunded"
Khuyết điểm: "You can choose your seat but when you pay you can choose a seat and I don’t like this"
Ưu: "There is nothing to say this is a no frills airline and that is what you get. Departure was on time and arrival was also on time. Food on any airline isn’t good at least on airline i fly. The important thing is getting there safely and this airline company does that."
Khuyết điểm: "MinimumService！"
Ưu: "It was a good flight"
Khuyết điểm: "The long delay......"
Ưu: "Crew on Singapore airlines were very helpful, friendly and accommodating."
Khuyết điểm: "They had 0 entertainment on an 8 hour flight. Tv turned off. One small meal after 20 minutes of flying. Would not fly with scoot again."
Ưu: "boarding is thru gate and not tarmac"
Khuyết điểm: "food are expensive."
Ưu: "Ok time"
Khuyết điểm: "No free drink"
Ưu: "on time and departed early"
Khuyết điểm: "none. is budget airline"
Ưu: "great check in staff fast boarding comfortable temperature in cabin very good crew"
Khuyết điểm: "n/a"
Khuyết điểm: "The flight was delayed for over 30 mins."
Ưu: "Nice aircraft, on time departure and arrival"
Khuyết điểm: "reclining seats only in business class, not lay flat. pay for everything except the bathroom"
Ưu: "Food are excellent. Legroom is good for a budget airlines. Crew are nice"
Ưu: "Singapore to Hanoi flight."
Khuyết điểm: "Boarding is thru T2 airport bus which brings all passengers to Flyskoot plane parked somewhere. Not good for those with strollers. Will avoid Flyskoot if going to Hanoi."
Khuyết điểm: "We were given just one very small water about 150ml and told we have to pay if we need more water. Restriction on providing drinking water in Business class seems unfair. Please reconsider"
Ưu: "very nice while Landed and take off."
Khuyết điểm: "We did not order any foods. No suggestion."
Ưu: "Affordable biz class"
Khuyết điểm: "Really poor food and flight was delayed 2 hours both ways"
Khuyết điểm: "It was moving a lot!!! :\"
Ưu: "previous flight arrived a bit late but captain did his best to make up the time"
Khuyết điểm: "Confort"
Ưu: "The cost was cheap"
Khuyết điểm: "There wasn't much room for someone who is 6'4''"
Khuyết điểm: "plane was over an hr late due to tire needing changing. Staff we unapologetic about it."
Khuyết điểm: "A little more leg room"
Ưu: "They cancelled return flight and were rude when I tried to rebook; they also weigh luggage and charge extra; had one kind agent who helped; won’t fly again and won’t use cheap flights"
Khuyết điểm: "I prepaid for my meal and it was brought to me soon after I boarded about 4pm. I wasn’t hungry as I already had lunch. It would have been better to bring it for me at dinner time, Sydney time as that’s what my body clock was on. The last service was too close to landing."
Khuyết điểm: "Flights to & from Sydney to Melbourne were ok!"
Khuyết điểm: "The seat leg room is getting smaller and smaller. You can't put your seat back- you'll crush the person behind! And I'm short!!"
Ưu: "Quick and easy boarding at AVV Airport."
Khuyết điểm: "Seats were slightly uncomfortable but fine for short flight. There was no entertainment. The crew could have been more enthusiastic."
Ưu: "The price is in good relation with the quality of service."
Khuyết điểm: "The attention of the flight coordinator was poor, is a gross person under pressure and with really bad manners"
Ưu: "Security was super fast. Boarding was straight forward."
Khuyết điểm: "Jetstar baggage policy is, as most know, annoying. 7 kg limit on carry on bags or else you have to pay for extra “weight allowance.” Quite annoying since I can’t very well weigh my bag at home and it really changes nothing. You still bring the bag on the pla e. You just have to pay extra"
Ưu: "yes it was"
Khuyết điểm: "Music!!"
Khuyết điểm: "No thrills airline. Pay for any extras (snack, drink) no entertainment"
Ưu: "Friendly staff"
Khuyết điểm: "N/A"
Ưu: "Travel good"
Khuyết điểm: "There was a delate"
Khuyết điểm: "Uncomfortable seats. Flight delayed 3.5 hours"
Khuyết điểm: "I have to pay a lot of money for my over bagges , and I went to check in very soon but you still arraged me to the end of aircraft when I have trouble with car sick ."
Ưu: "Very nice"
Khuyết điểm: "Nothing"
Khuyết điểm: "On time. Friendly staff"
Ưu: "Check in was quick easy and we boarded fast"
Khuyết điểm: "No complimentary drinks"
Ưu: "Boarded well, wasn’t overly populated"
Khuyết điểm: "The staff were so rude and acted like they didn’t want to be there, acted like pouring you a glass of water was the biggest inconvenience in the world. Had to pay for inflight entertainment, no snacks or food whatsoever. But the attendants weren’t attentive or even in the slightest bit polite."
Khuyết điểm: "No room and EVERYTHING was an extra charge---we didn't even get water without a charge."
Ưu: "The advertised price before finding out about the Bundles."
Khuyết điểm: "All the ridiculous add-ones for seat preference, food, entertainment, extra leg room, etc. Very misleading!! Difficulty with online check-in and trying to determine baggage needs before actually getting to the airport and then having to pay a ridiculously higher amount. Would have been better to pay the extra and fly on an airlines that puts customer service first."
Ưu: "Good crew, easy flight. Front and rear plane entrance and exit."
Khuyết điểm: "You have to pay exorbitant amounts for food and drink - no complimentary anything."
Khuyết điểm: "Checking in was a pain, when there were too many people, the staff didn’t really make any effort to speed up the process, they didn’t care much to prioritise whoever came first, just mixing up those who have problems with their luggage with everyone else."
Ưu: "Quick and easy flight"
Khuyết điểm: "Plane was old and seats weren't the comfortable"
Ưu: "New airplane"
Khuyết điểm: "You have to pay for everything. Water wasn't offered during the flight but passengers have to ask for it."
Khuyết điểm: "Since more chairs have been added there is no leg room! My husband had difficulty getting in and out. We will not be flying jet star for longer flights"
Ưu: "Very pleasant staff on board and land crew. Difficult to judge food as it was only a snack and as the flight was only just over the hour there was no entertainment ."
Khuyết điểm: "Late leaving.late arriving.delays after landing"
Ưu: "Staff very professional, food is decent"
Khuyết điểm: "Entertainment"
Khuyết điểm: "Only one problem was the temperature was too warm during flight."
Ưu: "Very good everything"
Ưu: "Extra leg room with upgrade"
Khuyết điểm: "Seat too close to tiolet"
Ưu: "Easy check in, child's play room even though we are not parents, spacious lobby"
Khuyết điểm: "No comment"
Ưu: "Checkin in Avalon, Melbourne EXCELLENT. Wife in wheelchair. Agent checked in all our bags. Then had to change planes in Sydney where they tried to charge $80 per bag for extra bags that Melbourne agent had checked in for free. Avalon longer trip to airport but fewer problems and people--and better Jetstar employees."
Khuyết điểm: "When you are treated humanely and special, there is little not to like."
Khuyết điểm: "Do not recommend, beware of non standard baggage rules. Book baggage online 3hours before the flight"
Ưu: "The ice with my champagne"
Khuyết điểm: "Delayed for 4 hours with no nappies for my 1 year old ... no priority boarding for families with shattered children ... lying boarding staff Vallentyn or something like that ... no ability to check in online due to a message saying we had a special request ... we didn't and have checked online to HNL and SIN recently with JQ without a problem."
Khuyết điểm: "Crying kids on flights drive me nuts. Not much can be done about it though. Also it is really mean of Jetstar to charge for inflight entertainment. I can understand charging food food and beverage, if they have lab our and procurement costs but running an entertainment screen costs them nothing. It is outright opportunism. Also while I'm on the topic, my continuing winger is luggage charge calculation. Why do I at 72kg with 10kg of luggage have to pay extra when a 150kg person doesn't. Air travel cost is directly proportional to payload. This has to change."
Khuyết điểm: "I was charged $250 for luggage because my wife and I each had a 50 lb. Suitcase. A massive rip off. I will avoid Jetstar whenever possible."
Khuyết điểm: "Delayed departure which affected my travel plans"
Ưu: "Plane was unable to get to a gate after landing but we were kept informed."
Khuyết điểm: "Paying four dollars for an orange juice."
Khuyết điểm: "They don't serve glass of water,want to sell small bottle for 4$"
Ưu: "Smooth boarding. Mostly on time and friendly staff for most the journey. No major complaints"
Khuyết điểm: "Seats have less leg room than air asia. :("
Ưu: "Nobody told i couldnt bring luggage had to pay extranfee"
Ưu: "Sure the low prices are appealing but are they worth it? Not unless you enjoy wasting half your vacation at airports waiting for 5 hour delayed flights or being rerouted to a different city and spending 2 hours of your time on hold trying to get them to rebook you."
Khuyết điểm: "Sure the low prices are appealing but are they worth it? Not unless you enjoy wasting half your vacation at airports waiting for 5 hour delayed flights or being rerouted to a different city and spending 2 hours of your time on hold trying to get them to rebook you. They charge you for everything including water and if you don't pay for your checked bag ahead of time it costs $160 to check at airport."
Ưu: "On time, polite, friendly crew. Smooth flight. All good. And good value for money."
Ưu: "It was quiet. Quick and comfortable waiting for our flight. I enjoyed the meat pie, coffee and service while waiting. I was aloud to have a nap. Felt refreshed. Kayak gave me a great price. I saved $400 for my family flights all up."
Khuyết điểm: "The flight was delayed by an hour but it was an accumulation of air conjestion towards the later flights. Overall we were able to charge our phones and get comfortable before flying."
Khuyết điểm: "Jetstar nickels and dimes you to death. $4.00 for a cup of coffee as an example."