Stewardess was kind & attentive to passenger needs. Very accomodating staff. very good food, not to heavy meal. Good food plan menu. Will fly again & again with them .
The ac was too low. It was hot inside the airplane.
Crew is personal, friendly, efficient and helpful. Together they made the ride even more enjoyable. A+++
Only thing i have to said is rough landing and food is not great so does the entertainment.
Overall experience from checking in to boarding off - everything was painless and comfortable. Nice treatment. Special meals was good. Nothing to complain about. The seats were quite comfortable and had ample leg room. Will fly again with them,
The number of flights available from the west coast US to southeast Asia has been severely reduced to the covid pandemic so flyers do not have all the options as in the past. So I reluctantly flew on JAL despite all the negative reviews [Spoiler: the reviews were correct]. Although I was pleased with the efficiency of the flight, the sincerity of the crew, and the high quality meals, the substandard business class accommodations made the whole flight uncomfortable. The chair was small, cramped, lumpy, and offered little privacy. It by no means compares to business class on China Eastern or Singapore Airlines -- the groups I usually fly. JAL will need to significantly upgrade business class if I consider this flight in the future.
Japanese flight was awesome.
Ưu: "The crew was amazing"
Ưu: "The crew was definitely amazing. Extremely polite and always have a smile on :-)"
Ưu: "Very friendly and accommodating crew."
Ưu: "Simple check in and boarding, right on time."
Ưu: "The crew was super friendly."
Ưu: "even though I was in Economy class, the seat was comfortable, the food was good and the flight attendands were attentive and polite"
Ưu: "Privacy of window side seat"
Khuyết điểm: "More movie selections"
Ưu: "Two choices of meal and friendlier staff. Props to JAL."
Ưu: "Service was excellent and seats were comfortable."
Ưu: "Good service. Flight went off without a problem."
Ưu: "Great crew! Easy transfer. Handled our luggage very well! Will fly again. Food was good!"
Khuyết điểm: "More movie options would have been nice."
Ưu: "Check in early and easy.... Bags straight through to Sydney... JAL... What other airlines should aspire to."
Ưu: "Food was acceptable. Stewardess very helpful"
Khuyết điểm: "On a long flight it is good to have a good movie. Selection very bad. Seats r not comfortable seat turns into bed but lower part is too low. Poor design. Food not very good"
Khuyết điểm: "What did you dislike? I purchased our tickets back in November selecting which seats we wanted. When we arrived February 16th they stated we were "standby" after a debated discussion they found us some seats at the very back of the plane (not our selected seats). On our flight back they had us, my husband and I seating in separate sections on the plane (again not our selected seats) 6 rows away from each other. I will NOT recommend using Kayak in the future. Leslie Dickey"
Ưu: "Polite friendly and attentive Staff. From checking in to inflight."
Ưu: "The flight attendants were amazing, caring and helpful."
Ưu: "The Crew"
Khuyết điểm: "This terminal is not easy to find. You have to take bus from the main terminal."
Ưu: "service was excellent. Seating was OK in spite of it being economy."
Khuyết điểm: "One meal was sufficient in quantity, mediocre in quality. Other meals and snacks were skimpy in frequency and quantity."
Ưu: "Nice flight, right on time."
Ưu: "Still, love JAL's customer service from the cabin crew. The flight attendants are always friendly, courteous and professional. They do a great job of meeting and exceeding passengers expectations"
Khuyết điểm: "The cabin area was extremely warm; at one point, I had to take out the safety card and fan myself. There was no explanation why the approximately 5-hour flight was uncomfortably warm. During the flight, I woke up from a sound sleep because of the heat in the cabin."
Ưu: "Each seat had their own screens, and there was a small footrest available for each seat."
Khuyết điểm: "The food was uncharacteristically bad for JAL. They served some sort of French chef's dish that was terrible. Normally, JAL has great food that I love to eat. The plane was also pretty old so it felt more cramped than usual, and the seats we uncomfortable."
Ưu: "I fly with JAL business class and it was the best business class I have ever experience. The crew was amazingly helpful and polite."
Khuyết điểm: "I wish they can pronounce English language better. Sometimes I did not understand what did they said. Including the pilot. I don't want to be an American brat, but I did not understand what they said."
Ưu: "everything, the courtesy of the entire crew, the way they show care and respect and compassion to the passengers especially the seniors"
Khuyết điểm: "flight delays"
Ưu: "Once again the service from the flight attendants was perfect."
Ưu: "The majority of the crew had facials that made me feel like I shouldn't talk to them. The food wasn't the best but that was expected. There was movies and shows that kept me entertained for a while. Seats are normal couldn't walk or get up often because of turbulence."
Ưu: "The service Japan Airlines gives is always the best service possible.They treat you like they need you and not the other way around.I will fly with them again."
Ưu: "The food was excellent and the stewardesses were extremely attentive and helpful."
Khuyết điểm: "Flight Delayed for almost an hour Luggage got delayed in Japan not received in VN till 2 days later Small seat -uncomfortable"
Ưu: "I am all right for travelling by Japan airlines this trips to Taipei. My hometown."
Ưu: "Very good premium economy seats and airline service was excellent - highly recommended"
Ưu: "Service impeccable"
Khuyết điểm: "Worst food in the industry. Barely edible."
Ưu: "Clean aircraft. More space between seats. Pleasant, eager to please cabin crew. Good movie choices."
Khuyết điểm: "The food was no better than any other airplane food."
Ưu: "Flight was very good. Entertainment and power on new Dreamliner is excellent. Food - better than the hot dog we received as a meal on the LAX-KIX flight. Still just ok overall. Seat comfort is ok but more recline - at least in premium economy."
Ưu: "On the flight home they upgraded me to business class while apologizing my original economy seat was not available. Amazing. I had a rather unsettled stomach so when the food service came I wasn't hungry. I told the flight attendant, and she brought me some very bland easy to eat food without me even asking. She then checked on me constantly to see how I was feeling, and suggested sparkling water. When I deplaned, she checked one more time with me, if they could do anything. I was feeling much better, and give this airline my highest endorsement."
Ưu: "The bathroom is super clean."
Khuyết điểm: "Maybe you can make some alterations with your meal offerings."
Khuyết điểm: "too little legroom seating is designed shorter legged Japanese"
Ưu: "Foods are good, crews are good."
Ưu: "full service"
Khuyết điểm: "long flight"
There was a little delay in the boarding
Ưu: "The ANA crew is pretty awesome. They are super nice and professional. I would 12 out of 10 travel with ANA again."
Khuyết điểm: "Nothing really"
Ưu: "Amazing crew! Great food service!!"
Khuyết điểm: "Cleanliness of tray table"
Khuyết điểm: "The planes are pretty outdated especially the connecting flights from Narita to HKG"
Ưu: "Clean plane and comfortable seats."
Khuyết điểm: "Complementary snack to go with free beverage."
Ưu: "The flight attendants were so awesome and beautiful! Food and snacks were great and the amount of time we were fed. They came around in a timely manner to get trash and ask what we wanted to drink."
Khuyết điểm: "More variety of options for the vegan meals..."
Khuyết điểm: "Add a low carb meal option"
Ưu: "The crew was very good. The service was fine."
Khuyết điểm: "The food could have been better."
Khuyết điểm: "They should’ve let us wait in the boarding room instead we all waited in the flight cabin, in our seats for 5.5 hours during the entire time of the flight delay. It was really terrible."
Ưu: "Service, crew, seats, punctuality"
Khuyết điểm: "Bad food, cold coffee and tea."
Ưu: "One of the best service! Thank you!"
Ưu: "Very comfortable flights. Exceptional crew on and off the planes. Great food and drink/snack options. Lots of entertainment options as well."
Khuyết điểm: "I have no complaints abouts my flights. Travel is tough at times but ANA made it seem easy."
Ưu: "I like the way the flight attendants treat the passengers. They are very courteous, friendly and wearing very sweet smiles.The airplane is very prompt when it comes to arrival and departure schedule. Thank you very much for providing me a wheelchair which made my travel more convenient."
Khuyết điểm: "So far there was nothing that I didn't like. The food was good and the airplane was clean."
Ưu: "Friendly staff, comfortable seats, able to watch new release movies, good food."
Ưu: "Very efficient, friendly and helpful staff"
Khuyết điểm: "Food was gross."
Khuyết điểm: "The dinner was served too late, not right after take off. Also, the portions were way too small."
Ưu: "All the service was good."
Khuyết điểm: "My only question is???? When I went to Mexico City from Yangon my baggage was 32kilos. When I came back my baggage was for 23 kilos. I had to pay for my extra weight. I didn't understand why the weight change????"
Ưu: "Huge plane with nice leg room and space. Attentive attendants with excellent service."
Khuyết điểm: "Didn’t care for the food nor movie choices."
Ưu: "Outstanding customer service, I was especially impressed when the flight attendants would intermittently clean up the restrooms- something that definitely doesn't happen on US airlines. Good food as well."
Khuyết điểm: "Again, would prefer a larger selection and more change with movie choices."
Ưu: "Good price"
Khuyết điểm: "Stink in the plane"
Ưu: "The crew has always been so polite, they seem like they are actually having a good time :) The planes have always been clean, and I've never seen a fellow passenger complaining."
Khuyết điểm: "While I've always had plenty to eat, I'm not always familiar with some offerings...but that's on me."
Ưu: "Loved everything about the flight - food was good plenty of drinks throughout the flight unlimited movies smooth take off and landing."
Khuyết điểm: "Flight was delayed by 30+ minutes which made me/many others late for any connecting flights."
Ưu: "I loved flying Ana. I cannot stress enough how exemplary the service was and the overall comfort/experience was one of the best I've had. I am looking forward to flying with them again next year when I return to Japan."
Ưu: "ANA crew is very hospitable."
Ưu: "The crew were very kind and helpful, I was having a sore throats and asked for a candy if possible, the crew answered immediately yes and came back with throat candies that I exactly wished for."
Khuyết điểm: "The flight was having pretty bad turbulence but there was no explanation from the pilot or anything. Also I also took the same flight on my way to Mexico from Tokyo about 10 days ago but there was better food and beverage sevice."
Ưu: "Legroom is good, you don't need to recline the seat"
Khuyết điểm: "Food wasn't the best"
Ưu: "ANA has done well recently, with top notch offerings of food, flight crew, entertainment, and creature comforts. The food options consistently good (and I do enjoy the small touches like the candy at the end), and they are very friendly!"
Khuyết điểm: "The music... it's catchy... but too catchy and I find myself whistling it for an hour or so after the flight!"
Ưu: "ANA has been running a top notch game recently. NRTcanbea mess particularly if you're transitioning due to security, but ANA does a good job with the passengers, food and flight."
Khuyết điểm: "Would like to listen to ATC"
Ưu: "Comfort... enough room for relax"
Khuyết điểm: "none"
Ưu: "Very Comfortable Equipment"
Khuyết điểm: "Vegetarian food options"
Ưu: "The problem is not that I missed the flight, as I am currently in my way to my destination. The issue was the poor support, I mean is ok I know I didn't make it, but I don't want to hwar what I already know, tell me what can be done... waited 7 hours for someone available... the phone at the counter is useless"
Khuyết điểm: "What about next time you put more instructions on the counter so that we don't waste hours trying to find a way to contact you..."
Ưu: "Comfortable. Excellent service."
Ưu: "Good food Stewardesses polite Brought lots of water and juice during the flight"
Khuyết điểm: "Seat felt so narrow. Limited selection of movies."
Khuyết điểm: "The crew were not as friendly and welcoming, especially to coach passenger like me. There were too many announcements and interruptions. Not sure why but it was unnecessary to have too many, can't rest or sleep nor continue with viewing the entertainment provided. It seemed like a tired crew this time. The food was not good."
Ưu: "Efficient and uneventful"
Ưu: "I took flight Mexico-Narita on economy and it was comfortable enough for a 14 he trip. Food was great and entertainment was bast."
Khuyết điểm: "Nothing in particular"
Khuyết điểm: "EVERY FRIGHT WAS DELAY, AND LOST BAGGAGE, AND MY SUITCASE WAS BROKEN!!!!"
Khuyết điểm: "I did not like the delay of the plane which, instead of taking of at 10pm took off at 7h45 am."
Ưu: "This was my first time flying with ANA airlines and it was great. First the staff where we checked in we're amazingly helpful! They spoke great English and ensured me and my husband sat together during our 15 hr flight to Vietnam.! They had so many options on new movies and music that helped pass the time. The food was very tasty as well as there snacks and drinks! The entire staff were helpful and appeared to enjoy their jobs. I will always fly with ANA when returning to ASIA."
Khuyết điểm: "The seats seem small and are ok in comfort."
Ưu: "crew was very polite and everything was smooth."
Ưu: "Most all."
Khuyết điểm: "Old business class configuration. Today, expectations are for lie-flat chairs, especially for longer flights leaving at very early hours."
Ưu: "I liked the plane! Beautiful and new, the Boeing 787 Dreamliner was a pleasure to ride in. Staff was as pleasant and helpful as they always are on ANA and despite the long delay due to an engine repair, the ANA staff conducted themselves incredibly professionally."
Khuyết điểm: "It wasn't such a bad experience for me but the plane did have a mechanical failure and the part was not in stock in Cambodia so had to be flown in. That resulted in a 24 hour delay. The ANA staff were excellent and did take care of us well."
Ưu: "Young, pretty, and charming stewardesses. :-)"
Khuyết điểm: "Person sitting next me passenger wanted fight with me. She told me this is her space arm rest I can not use for over 9 hours. She smelled alcohol and perfume. which made very uncomfortable bad bad"
Ưu: "On time，no delay. Food is good. Crew is concerned about passengers when I request to change to an aisle seat，though my request is not fulfilled. I still appreciate the crew's effort."
Khuyết điểm: "There was no information about connecting flights before landing."
Ưu: "Service and food was great, the price of the flight was good and overall, the flight was pretty smooth."
Khuyết điểm: "Can't think of anything negative."
Ưu: "Courteous crew good food and choice for entertainment"
Khuyết điểm: "Would appreciate better seats"
Among all the international travels, I think Cathay was the best followed by Emirates. Qatar seems to be at the bottom of the list in my experience. They did not even have a strategy to house long layover guests and also would not grant visas. Still using Covid excuse, as if their country is so clear and clean of the pandemic.
Great flight ! Enjoyed it
I liked the aircraft crew the most. Foods could have been better with more options and snack for kids available.
Service should have been better
Khuyết điểm: "None all good"
Ưu: "The crew was the best!"
Khuyết điểm: "I wish food would improve in general on planes"
Ưu: "Seats are wider apart than usual, leaving comfortable space for legs in economy class. The crew is really attentive and nice"
Khuyết điểm: "Qatar Airways could improve food selection for business class."
Ưu: "The crew was amazing and seat very comfortable."
Khuyết điểm: "If I did not have to spent night in Doha waiting for connecting flight."
Ưu: "I was at airport 1 hour before the flight time But they already closed the gate, and I missed the flight, and my return flight is gone too Omg to much for me"
Khuyết điểm: "I wish you can do something for me Because the tickets is really expensive"
Ưu: "The airplane trip was ok"
Khuyết điểm: "I had 14h of layover in Doha and I did not have a hotel to sleep that night."
Ưu: "Seat was comfortable and entertainment selection was good."
Khuyết điểm: "More snacks on a long flight would be good. Hot chocolate instead of tea and coffee would be appreciated by non-tea/coffee drinkers."
Ưu: "Everything was GREAT!"
Ưu: "I like that they deliver me safe and sound to Vietnam"
Khuyết điểm: "I would prefer no interruptions while I am watching my movie"
Ưu: "Nice new plane. Good seats. Good seat space between you and person in front of you."
Khuyết điểm: "Nothing."
Khuyết điểm: "The new Q suites in business are GREAT!"
Ưu: "Helpful,courteous and efficient"
Khuyết điểm: "Wifi was hard to connect"
Ưu: "Great crew and front desk"
Khuyết điểm: "Narrow 2x2 sleeper seats are really narrow and feel much too close to one another. ."
Ưu: "business cabin nearly empty. comfortable seats"
Khuyết điểm: "Expensive WiFi"
Ưu: "Plane was very empty so it allowed us to spread out."
Khuyết điểm: "Cabin noise was loud. There was a high pitched whine throughout the whole trip."
Ưu: "They do their job well"
Khuyết điểm: "I didn't like that my original return flight selection was changed one month after confirming. The new flight details which were automatically chosen for me had me coming back home a full day later. This forced me to have to select a new return flight with an 8 hour layover."
Khuyết điểm: "most of us sitting in and around me didn't get any rest or sleep as we had a passenger who had a psychotic breakdown and was screaming and poking everyone. She sprinkled me with water severally, I hope we get some sort of compensation from Qatar airways for this terrible disturbance"
Ưu: "Very affordable flights, good value for money. Most of the journey from Sydney to Oslo (via Doha) went qiluite smoothly)."
Khuyết điểm: "The only thing I didn’t like about the experience was the fact that you can only check in one piece of luggage on economy class, and one very sour individual at the gate when boarding."
Khuyết điểm: "Lack of crowd control at the gate during boarding. Ihad to"
Ưu: "service, food and cleanness"
Ưu: "The flight went well, from boarding to landing."
Khuyết điểm: "We were informed at origination that we would be put up in a hotel in Doha. Online and also at check in desk. When we arrived in Doha we were directed to a desk for hotel booking. After waiting inline 45 minutes we were told we don't get a hotel with reduced economy fare."
Ưu: "Excellent airport; always on time; good meals; excellent entertainment"
Ưu: "Smoothe landing"
Khuyết điểm: "Old plane, some kind of tablet thing with an attached remote almost impossible to figure out even how it works. 7hr flight and I only saw the steward twice."
Khuyết điểm: "The flight departure from Dar was moved up an hour and the congestion at the airport made it close. Also I need a name tag on a checked piece of luggage. When I asked, I was told that none were available. The check in person was not pleasant or helpful. I also had to watch to make sure that the luggage labels were attached to be sure that they would make it to Chicago. Once on the plane there was an unrudy boy sitting in front of us jumping in his seat, never wearing his seat belt kicking the seat, turning on the light beating on the tray table, calling the flight attendant. The adult ignored the child through the flight. It was one of the worse experiences I have had on a plane. I would have to think very hard before I fly Qatar again."
Ưu: "my child was very sick on this flight and the air crew were very concerned and very helpful... i really appreciated all their concern and help. they consulted a doctor on the ground and provided the medicine and advice to bring my 3 year olds sickness under control... ( which included diarrhea and vomiting numerous times... please thank them for me... they were also concerned about her welfare after we would land.... thanks thanks thanks"
Ưu: "In-flight entertainment is excellent. Some of the grew also excellent. Had excellent seat 68d. Lots of leg room. Aircraft looked brand new."
Khuyết điểm: "6 hour delay with no explanation. No apology. Stuck in transit with nothing to do. Not impressed at all. Boarding also delayed. Food on this flight was very poor."
Khuyết điểm: "The legroom is ok but the space between two seats is very tight and felt very cramped throughout."
Ưu: "Staff were friendly, food was good, and the plane was nice."
Khuyết điểm: "In the bathrooms there was only one type of tissue paper beside the toilet paper. Adding a thicker paper towel like most airlines do would be better so that passengers can clean up any water splashes as soft tissue is not effective for this."
Khuyết điểm: "no one came to help even after asking for assistance"
Ưu: "It was not a full flight. It was ok."
Khuyết điểm: "Well, I noticed when the person in front of me reclined their seat, I had a hard time adjusting the entertainment screen so I could see it properly."
Ưu: "The flight crew was great. They were very kind."
Khuyết điểm: "The biggest problem with my flight was it was very crowded so it was hard to get comfortable for such a long flight. I wish I can afford first class but I can't."
Ưu: "Great airline...nice staff, very attentive and polite."
Khuyết điểm: "The seats are terrible."
Ưu: "Comfortable wide seats, good service"
Ưu: "The crew were highly welcoming and nice."
Khuyết điểm: "The Oryx screens had a lot of glitches and the brightness was very poor. It wouldn't let me change the language and the controller was stuck."
Ưu: "Roomy seats & clean appearance and modern cabin."
Khuyết điểm: "This is an isolated experience on Qatar but a couple of the crew members had poor attitudes. One flight attendant talked down to passengers during boarding and while serving. Another flight attendant acted as if if she was being inconvenienced when asked for water. The seat did not function properly. It would recline on its own which caused constant adjustment throughout the flight."
Ưu: "I was disappointed when i tried to change my departure date. I was told one price and was charged a full round trip price at the end."
Khuyết điểm: "Be more clear when explaining charges and fees including taxes"
Ưu: "the best air line I've ever been"
Khuyết điểm: "The food in economy class and the lack of interest of the air hostesses."
Khuyết điểm: "Without internet"
Es muy complicado la pantalla que tienen de entretenimiento. Hay muy pocas películas en español y las que están en otros idiomas no se pueden escuchar en español
Ưu: "There was no distance between seats with COVID 19 Craft was so crowded and full on kids under 5 years which Made it super noisy. Even with earbuds there was no peace."
Khuyết điểm: "Food wasn’t good and there’s no choice, no ice where beverages were not cold, toilets stocked!"
Ưu: "Easy on and off. Nice crew."
Khuyết điểm: "Seats too narrow for long business class flight."
Ưu: "amazing and the airport is awesome"
Khuyết điểm: "good"
Ưu: "The crew we're good"
Ưu: "Crew was very nice and helpful"
Khuyết điểm: "Boarding with Nigerians is always difficult"
Ưu: "There was almost a two hour delay, there wasn’t any information communicated, everybody was just asked to take seats in the waiting area. The entire process wasn’t very well organised."
Ưu: "On time departure"
Khuyết điểm: "Check-in at the gate was opened only 40 mins before the flight"
Ưu: "Noce ride. Cabin crew was very friendly and helpful"
Khuyết điểm: "Not much. Maybe better food. We asked for low fat option. They served bread. If they knew food better they knew carbs equals fat. Overall it was a good flight"
Khuyết điểm: "Seating"
Ưu: "Yes crew was good. But the seats being economy, were very congested having very less leg space."
Khuyết điểm: "Can't say."
Ưu: "Seating was comfortable and crew was amazing."
Khuyết điểm: "Food food food. Things have gotten from average to worse in recent times. Specially Travelling from United States out to Dubai."
Khuyết điểm: "This company í overrated. Obvious lack of organization in the boarding process that led to a late departure. Not a sympathetic crew, which had to be reminded the protocols (upright seats before take off) while being inflexible on other things. Chaotic food service. Average entertainment."
Ưu: "Leg room is spacious."
Khuyết điểm: "Overall good.."
Khuyết điểm: "The seats were so uncomfortable , the leg space was too small ."
Ưu: "Amazing crew. Seat upgraded to business class. Superb service and comfort!"
Ưu: "The crew was forgetful and would always pass by me when it was time to serve"
Khuyết điểm: "I don't know, maybe it I took another carrier"
Ưu: "Staff, food and service Dubai to Islamabad"
Khuyết điểm: "Arrogant staff on Houston to Dibai"
Ưu: "Great service!"
Khuyết điểm: "N,/A"
Ưu: "Loved the spaciuos seats and great leg room. Food superb!"
Khuyết điểm: "Annoying passenfer who peobably drank too much"
Ưu: "Business class service is good"
Khuyết điểm: "Economy service sucked . No attendants even after pressing buzzer 5 times in an hour . Had to go get the service on own . Few hostess were unfriendly. Most of the times the nonveg meals were over . This is not the first time . Every time they complain things in Menu are over . I am stuck to fly this airlines for mileage"
Ưu: "Plane was clean, on time and pleasant seats. Staff was attentive but not exceptional. We landed early! WiFi was free for a bit but very slow. Variety of entertainment was excellent."
Khuyết điểm: "Entertainment system was excessively complex for no good reason. Seats were about average for business class. Screens were older and too far. Sound system was subpar."
Ưu: "Tv and kids movies , crew were nice"
Khuyết điểm: "There were not enough chair to sit to wait at the gate B3. Most of us sit on the floor"
Ưu: "I must admit....this is one of the best experiences I have had flying and I fly this route a lot. I was traveling with an Elder who required a wheelchair and every step of the way it was smooth and the crew was attentive."
Khuyết điểm: "They only give out small cups of water. I would have liked the option of a bottled water as well as for the elder I was traveling with. They did not come around as often with water as we needed. but this complaint is so minor compared to our overall experience that I did not want to even mention it."
Khuyết điểm: "food and long layover"
Ưu: "The cabin crew were excellent. All of them. They gave me great service. It was once of the best long haul flights I've had in economy. Fantastic. I was seated in seat 80H. Please see to it that the cabin crew who serviced this area are well rewarded. If every flight had crew like these guys and gals then flying would be a lot more enjoyable."
Khuyết điểm: "I really can't find anything to complain about."
Ưu: "The service, the food and the comfort, as well as the entertainment are the best."
Khuyết điểm: "Nothing."
Ưu: "Great Business class! Excellent service."
Khuyết điểm: "Food wasn't as good as other middle eastern airlines."
Ưu: "Great selection of entertainment."
Khuyết điểm: "I closed my eyes for one minute and missed the midflight pizza snack. I was very disappointed because i could smell it, could see people being served, was hungry, and no one came by to offer anything."
Ưu: "Food and entertainment and punctuality"
Khuyết điểm: "Quite a long wait to disembark"
Khuyết điểm: "same food options"
Khuyết điểm: "I didn't like my seat placement this time round. Was put in the seat infront of business class as no other option. Really uncomfortable."
Ưu: "This is our first time flying Emirates and we were very happy with the airline's comfort, food & crew. We would definitely fly with them again. They also have checked bags at no additional charge."
Khuyết điểm: "As with every other airline the boarding stinks. Everybody cues up even when their zone is not called because they want first access to the overhead space. I also don't like being charged extra to pick my seats."
Ưu: "the attention, the comfort, the large amount and options of movies, shows, entertainment channels; the food was good. and most of all the smooth flight and experienced pilots"
Khuyết điểm: "none"
Ưu: "The entertainment options were great! And, they have free wine with meals."
Khuyết điểm: "There was no leg room at all in economy. My knees were in the seat of the person in front of me. Most of the food was terrible and I only ate the bread. The TV is on the back of the seat in front of you and is a touch screen. You have to touch pretty hard. So, every time the person behind me was scrolling, they had to hit my seat. I couldn't sleep the entire 16 hours more than 30 minutes. I asked for water to take some medicine and was told it was 30 minutes til food service and to wait. It was over 2 hours before they started food service."
Ưu: "Over all experience"
Ưu: "So roomy on the a380 Vegetarian food great"
Ưu: "Good, friendly service. Also was given a meal for a 1.5 hr flight!"
Ưu: "Compared to the cattle car feeling of many airlines today, Emirates feels like gracious luxury and hospitality, and that's for economy class. I will try to fly with them as much as I can. First rate experience. Very good ticket price and a convenient non-stop route- unlike some low fares that want to add hours and hours to your travel by routing you through the home country of the airline. Great entertainment choices. Some TV functionality issues for a seatmate, but he was able to change seats. cabin crew was multinational, multilingual, and warm and professional. It reminded me of the way air travel used to be."
Ưu: "Emirates makes it a bit more comfortable than other carriers while there is nothing we can do about the long flight and being in a crowded space."
Khuyết điểm: "Prepare for more and more security measures."
Ưu: "Entertainment facilities very good. Important for those long trips. Food good too"
Ưu: "Nice experience happy"
Khuyết điểm: "Leg room little short"
Ưu: "Overall ok, food n entertainment was good"
Khuyết điểm: "You cannot request seat preference, did not help!!"
Ưu: "Overall good flight and experience. Service defines EK from others."
Khuyết điểm: "Boarding a bit disorganized and seats are very cramped up."
Khuyết điểm: "Seats were old and in row 44 & 45 would not reclineand others reclined too far."
Ưu: "All was great ! Hope i'll be able to try the business class one day !"
Khuyết điểm: "The service i received from airfare.com and Kayak."
Ưu: "food courtesy boarding"
Khuyết điểm: "seats"
Khuyết điểm: "food"
Ưu: "Everything was good . Yhe only problem is the small portions of food."
Khuyết điểm: "Captain concern about security."
Ưu: "Great crew"
Khuyết điểm: "N/A"
Khuyết điểm: "Better attitude of head attendant. Need to improve food. Not attentive."
Khuyết điểm: "This airline will cancel your flight and blame it on customs in the US - the truth is the flight was undersold and they did not want to travel with so few passengers."
Ưu: "The crew were amazing and attentive."
Ưu: "Food and entertainment was great"
Khuyết điểm: "Dirty bathrooms, cramped seats, and still can't believe they still load the front of the plane first... takes forever"
Ưu: "The onboard crews were excellent. The entertainment was good too. However, the HK check in counter staffs were terrible, rude, condescending, unprofessional. They left bad tastes in our mouths and ruined the whole trip experience."
Khuyết điểm: "Cathay HK check in counter staffs need to be courteous, respectful, and professional. They need to be trained not to be rude, condescending, disrespectful, unprofessional"
Ưu: "The dinner was one of the top two I've ever had on a plane and I've flown business class around the world."
Khuyết điểm: "I just don't fit comfortably into the pods and for a 14 hour flight that's a pain in the neck or lower. The seatbelts must be adjustable to allow a pod user to roll on his side."
Khuyết điểm: "The flight was three hours late."
Ưu: "Entertainment, restroom facilities and toilettries"
Khuyết điểm: "Training for flight attendants"
Khuyết điểm: "Icecream too hard"
Ưu: "The crew was nice. Seat space really cramped"
Khuyết điểm: "On my return flight from Hing Kong to Vancouver, which is a long flight, the passenger in the seay next to mine slowly encroached on my seat space to an unusual extent. The seats in economy are really cramped!!"
Ưu: "Reasonable leg room in the economy"
Khuyết điểm: "Flight was delayed for 2 hours I could not take on board by carry on luggage because it weighted 10kg. Food service was poor and not well organized"
Ưu: "Enjoyed food and entertainment films."
Ưu: "Inflight crew"
Khuyết điểm: "There was no wheelchair assistance for one of us ,while the other had.we we're told there was no staff to help with wheelchair! The inflight entertainment options are very poor when compared to Singapore and Emirates."
Khuyết điểm: "Everything is fine"
Ưu: "Helpful and friendly crew"
Khuyết điểm: "never enough leg room in economy!"
Ưu: "The crew is so nice!"
Khuyết điểm: "Same seat selection issue."
Khuyết điểm: "Original itinerary was not followed. Flight from manila to hongkong was late. We arrived hongkong and was informed that our flight has been rebooked even though we can see that the plane was still there and staffs are still at the gate. We were transferred to a layover flight from HongKong to Aussie then Aussie to Auckland instead of going straight. Seats was set far apart with no competitions at all. Sorry is not enough for this big hassle."
Khuyết điểm: "Gate change from 34 to 4 in hgk airport was too far."
Ưu: "The flight attendants in the airplane, both going and coming back to my destination were very nice. I really appreciated their hard work and attentiveness."
Khuyết điểm: "At the HK airport the lady attending the check in, I believe her name is Tammy, I could not understand exactly what she was asking me to do because her voice was so low and her English was not clear. When I did not comply to what she was asking she very rudely did what she was asking me to do yet I could not hear or understand her. She even rolled her eyes. Very uncalled for and rude."
Khuyết điểm: "There was a long delay when boarding the connecting flight to SGN and there weren't any clear updates on the flight status. I didn't mind the wait so much but I wish they had announced the current status more clearly."
Khuyết điểm: "It was a long flight, and customer service not good."
Ưu: "All was good until missed connection"
Khuyết điểm: "Missed connection due to late arrival. CP switched us to AC. 7 hour layover"
Ưu: "Crew was excellent with great service and appropriate amount of information from captain"
Khuyết điểm: "Baggage return upon arrival not very good Also airline requirements of arriving 3 hours before flight is a cruel joke."
Ưu: "Great service from flight attendants."
Ưu: "Great customer service. Very attentive"
Khuyết điểm: "Lack of room"
Khuyết điểm: "Food options"
Ưu: "Time Management and guidance. We enjoyed playing on screen. We viewed movie. How we are flying on Google maps. Hospitality is good."
Khuyết điểm: "Nothing."
Ưu: "Offering excellent services to handicapped passengers proactively"
Khuyết điểm: "After landing in Hong Kong the local airport services to the disabled need better organisation/communication. They claimed that the SFO Cathay Pacific check-in staff had not included me in the list of wheel-chair requesters while I knew that the opposite was true"
Khuyết điểm: "There was no entertainment system built into the seat back"
Ưu: "Checkin was a breeze, the flight attendants were great, food was good, seats were comfortable, good selection of movies. What more can you ask for"
Khuyết điểm: "I was seated at the last seats and by the time it was my turn to choose from the menu, there was none left but just one option for me. Hope Cathay pacific will add extra food selections to accommodate passengers in the last seats."
Khuyết điểm: "Delayed flight caused a lot of problems and charges for us"
Ưu: "Boarding was smooth."
Khuyết điểm: "Cathay Pacific needs to work on improving their cabin layout for B777. The inside is quite outdated."
Ưu: "Crew were nice."
Khuyết điểm: "Very bumpy ride, and about a third of the entertainment touch screens did not work, including my sister's. Crew were helpful though throughout and gave us and others a $50 voucher for our trouble."
Ưu: "The crew service was very."
Ưu: "Liked the food and everything else"
Khuyết điểm: "Total flight time was more . It was extra to go to Hing Kong from India . Normal flight time to Toronto from India is 16 hours in other flights . Does not seem like a good idea to waste 4 hours more when you come to Toronto from India by Cathay Pacific . I wish I was in some other flight to save time . Overall route of the flight was wrong"
Ưu: "The crew are very nice and helpful."
Khuyết điểm: "Wish they would improve the food, the bathroom, and the cleanness of blanket and pillow please. It was such long flights from Boston to Hong Kong round trip to stuck in there. The quality and hygiene are important."
Khuyết điểm: "Meal service was poor by crew members for economy class. In economy class - (center section-just after first class)-only one toilet . for Passengers. Very inconvenient."
Ưu: "The A350 aircraft"
Khuyết điểm: "Flight was not long enough...."
Ưu: "Crew was very nice."
Khuyết điểm: "Missed connecting flight from Hong Kong to JFK. I was given another flight but had to wait seven hours. Meal vouchers did not cover enough for how long I waited. New flight was not direct like the original one so there was a layover in Vancouver. I was supposed to get back to New York on February 2nd at night, but arrived around 6:00am on the 3rd. This was a major inconvenience since I had school 3 hours after I arrived and then work. I would suggest to not have arriving flights and connecting departing flights less than hour and thirty minutes to two hours apart. Only for delay issues."
Ưu: "We were really taken care of and had a great experience. From the cleanliness of the plane, to the kind staff and generous in flight services/accommodations, we were very pleased. We look forward to flying Cathay Pacific again!"
Ưu: "I didn't like anything"
Ưu: "Clean and comfortable plane."
Khuyết điểm: "The crew seems rushed and was not able to serve drinks when requested."
Ưu: "Shorter flight airplane much nicer"
Ưu: "Staff was attentive and pleasant."
Ưu: "Overall experience is good"
Khuyết điểm: "none"
Ưu: "Food was good. Crew were very nice and supportive."
Khuyết điểm: "Nothing to complain."
Khuyết điểm: "We were 40 minutes late leaving L.A. and I missed my connecting flight in Hong Kong. Had to wait two and half hours for the next flight to Bangkok!"