I am request a total refund and suffering. Fight JL7519 from Miami to Los Angeles on June 9. I paid my Covid test $300usd (antigen then PCR). I also booked three Hong Kong Hotels. W's Hotel, then Homy inn North point. The last Hotel was with Japan agent, he said Regal Hong Kong is "fine" but after I booked and paid the Hotel. Then the Japan airlines said "no". I lost my non-refundable hotel money and didn't get the ticket to go to Hong Kong. Please refund my money. 435-363-9297. email@example.com fly from Miami to Hong Kong kyle Au. stopped in Los Angeles.
Crew had been helpful all the time
They are all good,but can’t compare with Japanese airlines
Ưu: "Delay of check in with upgrade"
Ưu: "The crew amazing. Food was great"
Khuyết điểm: "Nothing"
Ưu: "Crew was attentive and informative of delays"
Khuyết điểm: "This was American Airlines .. my Bags came out late even though i was in Biz Class"
Khuyết điểm: "Very good airline except for the fact that the staff at Narita airport."
Ưu: "The Crew was great with kids, and went out of their way to reach out to the boy sitting in the row in front of me."
Khuyết điểm: "I was running late, and lady that checked me in was accommodating but a little bit standoffish."
Ưu: "The food and legroom"
Khuyết điểm: "More movies :)"
Ưu: "Food was amazing and stewardess courtesy to passengers."
Khuyết điểm: "Check in and apps stuck in 80'"
Ưu: "Leg room at seats were spacious, comfy. However , toilets could be cleaner."
Khuyết điểm: "This is 2 nd time I flew JAL. And food was below average. Should offer cup noodles or biscuits if pax is hungry ."
Ưu: "crew was professional, attentive and polite"
Ưu: "Sky Time drink was interesting. Flight was on time."
Khuyết điểm: "More leg room. Better information on what is included as far as meals / drinks."
Khuyết điểm: "The food and drinks were sub-par"
Ưu: "From the food (dinner and lunch), to the spacious seats, to the impressive beverage selection, there is little I would change. The small touches, including coming through the cabin regularly with delicious green tea, made this a wonderful flight."
Ưu: "Service was excellent"
Khuyết điểm: "Cabin and all associates accessories, seats and entertainment center needed replacement. Electrical outlets didn’t work. JAL retire that plane"
Ưu: "Cabin crew were very nice. Food was okay, while the legroom was good too."
Khuyết điểm: "Delayed flight, but the email notification from JL was lacking the most important detail... The new take off time! It was 70 minutes later than advertised, but then delayed by another five minutes on top after a late take off."
Ưu: "Staff and service good"
Khuyết điểm: "777-300 plane business class very old and tired"
Ưu: "The business class layout was very good. Seats comfortable with excellent cabin staff and the food and its presentation was A+"
Khuyết điểm: "Hard to think of something here...possibly better movie selection and having to bus from plane to terminal... But that's about it!"
Ưu: "Very friendly and polite. Very helpful and on time."
Ưu: "Inspire of bad weather, the pilot executed a perfect landing !"
Ưu: "Best airline I have ever flown."
Ưu: "Check in was fast, the staff was helpful and nice. Simple streamlined process"
Khuyết điểm: "The website was pretty bad functionality wise. It took me 2 hours and a couple phone calls to be able to online check in for my flight in advance. Then during my trip I was trying to look at what costs and fees would be associated with changing my flight and extending the trip. The website was hard to navigate and offered very little information"
Khuyết điểm: "Inflight WiFi is very slow and choppy. I wish we could get a stable and high speed connection."
Ưu: "I love everything from JAL"
Khuyết điểm: "none"
Ưu: "They give a lot of food and the 12 hour flight was comfortable"
Khuyết điểm: "Limited selection for entertainment"
Ưu: "Seat spacing good for economy food was good"
Khuyết điểm: "Movie Selection"
Ưu: "Seats were comfortable. Food was very good and snacks and drinks were offered frequently. Plenty of entertainment on the in-seat TV consoles. Gave me a pillow and blanket and the seat reclined a bit so I could sleep some. The airline staff were polite and helpful."
Khuyết điểm: "Nothing, it was a very positive experience."
Ưu: "The stewardess of the flight from LA to Osaka was awesome , I don't remember her exactly name , I think she is older then other crew members working that day on economy class . She was very professional , serving customer with the best she can. Always smiles. I feel good whenever I see her walks by, smile and very professional When the meal was serve but they only had one dish to choose instead of two ( I guess that day Chicken Masala dish was high on demand so there are only Japanese dish left) she said we are so sorry with a very sincere gesture , I chose Japanese food because I like Japanese food anyway , she politely thanks me for my choice and later bring a bag of small mix snack for me and said thank you for being flexible . Later on, when we getting off the airplane she even helped me to stroll my carry on out to the airplane because I was carry too many stuffs with me and my daughter being so tired of the long flight so I have to comforted my daughter . The stewardess saw that and helping me a hand . I wish every airlines has someone like this crew member . Thank you so much for the awesome service on Japan Airlines."
Khuyết điểm: "I reserved Korean air but it was Japan air line. I was really difficult to web-check in to find my reservaiton."
Khuyết điểm: "Airplan so old and ac not work super hot."
Ưu: "Always a good crew .. they go out of their way to make sure you are comfortable."
Ưu: "Boarding was orderly and crew was nice and polite."
Khuyết điểm: "The person in front of me reclined her seat entire fought crushing my knees and leaving NO legroom, couldn't even use foot rests!"
Ưu: "The fact that everything is included with the flight makes it very easy to fly with JAL. The staff was friendly and helpful when I was checking in. The agent tried her best to get me a window or aisle seat but was unable to. That didn't matter though. Airlines in the US should learn from them and treat their customers the same way."
Ưu: "Our flight had a long delay, but one we were on board it was a short and smooth flight."
Ưu: "Very attentive and polite staff. Was given a free upgrade as well, very much appreciated."
Ưu: "The small touches - the hot soup in the middle of the flight was nice and comforting, the crew were exemplary in their hospitality, the seat was easily the most comfortable Economy Class seat I've sat on."
Ưu: "The crew was excellent, constantly checking in with us to make sure we were okay since we don't eat the airline food."
Khuyết điểm: "While there was more leg room than on most flights, the actual seats were not comfortable enough for a twelve hour flight. This was our ninth trip to Japan, and these were the most uncomfortable seats we've ever had."
Khuyết điểm: "My seat was not comfortable and it was uncomfortably warm."
Ưu: "Crew was very pleasant professional and caring."
Khuyết điểm: "Seat bottoms could be more comfortable."
Ưu: "I didn't die"
Khuyết điểm: "Plane was a bit old, headphone jack barely worked and the screen was scratched to hell"
Ưu: "Good food, real silverware, blanket and pillow provided to economy class, crew offering water and tea through the cabin constantly but unobtrusively."
Khuyết điểm: "Long, long flight, not much leg room."
Ưu: "Very spacious and comfortable, modern plane"
Ưu: "Service & seats are great."
Khuyết điểm: "The connections were a bit late, making the long trip longer!"
Ưu: "Good flight! Confirtable seats, polite crew."
Ưu: "The ANA crew is pretty awesome. They are super nice and professional. I would 12 out of 10 travel with ANA again."
Khuyết điểm: "Nothing really"
Ưu: "Amazing crew! Great food service!!"
Khuyết điểm: "Cleanliness of tray table"
Khuyết điểm: "The planes are pretty outdated especially the connecting flights from Narita to HKG"
Ưu: "The 787 is fantastic. First class feels in the economy. The food offering is also first class. Service is amazing."
Khuyết điểm: "Serve the cold soba for all meals. :) Love it."
Ưu: "The crew was very good. The service was fine."
Khuyết điểm: "The food could have been better."
Ưu: "Comfortable seat & nice crew."
Khuyết điểm: "Seat booking was not available when I booked on line. Ad some difficulty getting a seat next to my wife."
Ưu: "The crew is amazing but that is to expect since it was a Japanese crew that operated from Narita."
Khuyết điểm: "The vegetarian food was terrible; unless they mistook my request and did a vegan option. The first meal was an o-k noodle stirfry type of thing but the breakfast was a porridge that had no flavor. Hopefully it was a misunderstanding but worth noting."
Ưu: "The crew was not amazing and the plane was ok. Our flight to LAX NH106 was delayed 6 hours. We slept in the airline lounge and given minimal compensation."
Khuyết điểm: "Place the passengers in a hotel rather than have us us crammed in a lounge where you can hear angry passengers arguing."
Khuyết điểm: "They should’ve let us wait in the boarding room instead we all waited in the flight cabin, in our seats for 5.5 hours during the entire time of the flight delay. It was really terrible."
Ưu: "Service, crew, seats, punctuality"
Khuyết điểm: "Bad food, cold coffee and tea."
Ưu: "One of the best service! Thank you!"
Ưu: "I like the service. I like the way they checked my back stuff and put back very neat. I’m very happy with your company,"
Khuyết điểm: "No complaints, I would say....ANA the best,!"
Ưu: "Very comfortable flights. Exceptional crew on and off the planes. Great food and drink/snack options. Lots of entertainment options as well."
Khuyết điểm: "I have no complaints abouts my flights. Travel is tough at times but ANA made it seem easy."
Ưu: "The flight attendants on my ANA flight from Beijing to Tokyo were the most pleasant group of people I’ve seen for a long time."
Ưu: "Very efficient, friendly and helpful staff"
Khuyết điểm: "Food was gross."
Ưu: "The seat I selected was the first row of regular economy. It had extra legroom and received excellent attention by the staff for drinks. The arline served 3 meals and snacks on the flight. I felt like I was eating the entire trip. :)"
Khuyết điểm: "The seats were quite narrow. Most of the rows behind had armrests that were able to raise and lower, but due to my seat selection, my row had the stow-away monitors in the armrests. The seats also didn't technically recline. The lower seat cushion merely moved forward, emulating a recline, but the seatback didn't actually move. It was not quite comfortable."
Khuyết điểm: "The dinner was served too late, not right after take off. Also, the portions were way too small."
Ưu: "All the service was good."
Khuyết điểm: "My only question is???? When I went to Mexico City from Yangon my baggage was 32kilos. When I came back my baggage was for 23 kilos. I had to pay for my extra weight. I didn't understand why the weight change????"
Ưu: "Huge plane with nice leg room and space. Attentive attendants with excellent service."
Khuyết điểm: "Didn’t care for the food nor movie choices."
Ưu: "Outstanding customer service, I was especially impressed when the flight attendants would intermittently clean up the restrooms- something that definitely doesn't happen on US airlines. Good food as well."
Khuyết điểm: "Again, would prefer a larger selection and more change with movie choices."
Ưu: "Good price"
Khuyết điểm: "Stink in the plane"
Ưu: "The crew has always been so polite, they seem like they are actually having a good time :) The planes have always been clean, and I've never seen a fellow passenger complaining."
Khuyết điểm: "While I've always had plenty to eat, I'm not always familiar with some offerings...but that's on me."
Khuyết điểm: "More of an movie selection. Maybe up date movie ever 2-3 weeks as they become available for the company"
Ưu: "I loved flying Ana. I cannot stress enough how exemplary the service was and the overall comfort/experience was one of the best I've had. I am looking forward to flying with them again next year when I return to Japan."
Ưu: "ANA crew is very hospitable."
Ưu: "The crew were very kind and helpful, I was having a sore throats and asked for a candy if possible, the crew answered immediately yes and came back with throat candies that I exactly wished for."
Khuyết điểm: "The flight was having pretty bad turbulence but there was no explanation from the pilot or anything. Also I also took the same flight on my way to Mexico from Tokyo about 10 days ago but there was better food and beverage sevice."
Ưu: "Legroom is good, you don't need to recline the seat"
Khuyết điểm: "Food wasn't the best"
Ưu: "ANA has done well recently, with top notch offerings of food, flight crew, entertainment, and creature comforts. The food options consistently good (and I do enjoy the small touches like the candy at the end), and they are very friendly!"
Khuyết điểm: "The music... it's catchy... but too catchy and I find myself whistling it for an hour or so after the flight!"
Ưu: "ANA has been running a top notch game recently. NRTcanbea mess particularly if you're transitioning due to security, but ANA does a good job with the passengers, food and flight."
Khuyết điểm: "Would like to listen to ATC"
Ưu: "Comfort... enough room for relax"
Khuyết điểm: "none"
Ưu: "Very Comfortable Equipment"
Khuyết điểm: "Vegetarian food options"
Ưu: "The problem is not that I missed the flight, as I am currently in my way to my destination. The issue was the poor support, I mean is ok I know I didn't make it, but I don't want to hwar what I already know, tell me what can be done... waited 7 hours for someone available... the phone at the counter is useless"
Khuyết điểm: "What about next time you put more instructions on the counter so that we don't waste hours trying to find a way to contact you..."
Ưu: "Comfortable. Excellent service."
Ưu: "Good food Stewardesses polite Brought lots of water and juice during the flight"
Khuyết điểm: "Seat felt so narrow. Limited selection of movies."
Khuyết điểm: "The crew were not as friendly and welcoming, especially to coach passenger like me. There were too many announcements and interruptions. Not sure why but it was unnecessary to have too many, can't rest or sleep nor continue with viewing the entertainment provided. It seemed like a tired crew this time. The food was not good."
Ưu: "The airline made sure my family sat together when I couldn't get seats together online. The food was waaaaaay better than the US carriers, and the service was impeccable. 5 stars for ANA all around!"
Ưu: "Very clean plane. Nice and comfortable. Staff was very friendly. Lots of leg room. The seat doesn't till back, but instead the seat slides forward. I wouldnt mind to fly again with ANA. Terrific entertainment system and movies."
Khuyết điểm: "Minor thing is the headset, which doesn't provide the best sound, but it will do. Food options can improve"
Ưu: "Efficient and uneventful"
Ưu: "I took flight Mexico-Narita on economy and it was comfortable enough for a 14 he trip. Food was great and entertainment was bast."
Khuyết điểm: "Nothing in particular"
Khuyết điểm: "EVERY FRIGHT WAS DELAY, AND LOST BAGGAGE, AND MY SUITCASE WAS BROKEN!!!!"
Khuyết điểm: "I did not like the delay of the plane which, instead of taking of at 10pm took off at 7h45 am."
Ưu: "This was my first time flying with ANA airlines and it was great. First the staff where we checked in we're amazingly helpful! They spoke great English and ensured me and my husband sat together during our 15 hr flight to Vietnam.! They had so many options on new movies and music that helped pass the time. The food was very tasty as well as there snacks and drinks! The entire staff were helpful and appeared to enjoy their jobs. I will always fly with ANA when returning to ASIA."
Khuyết điểm: "The seats seem small and are ok in comfort."
Ưu: "crew was very polite and everything was smooth."
Ưu: "Most all."
Khuyết điểm: "Old business class configuration. Today, expectations are for lie-flat chairs, especially for longer flights leaving at very early hours."
Ưu: "Very nice flight. The plane was in great shape and the stewardesses were very nice."
Ưu: "I liked the plane! Beautiful and new, the Boeing 787 Dreamliner was a pleasure to ride in. Staff was as pleasant and helpful as they always are on ANA and despite the long delay due to an engine repair, the ANA staff conducted themselves incredibly professionally."
Khuyết điểm: "It wasn't such a bad experience for me but the plane did have a mechanical failure and the part was not in stock in Cambodia so had to be flown in. That resulted in a 24 hour delay. The ANA staff were excellent and did take care of us well."
Ưu: "Young, pretty, and charming stewardesses. :-)"
Ưu: "A N A Very good, space between chairs is very good, crew very professional and friendly"
It was an okay experience. It felt like crew were doing their jobs, rather than treating the passengers as customers. Food was just average. nothing special which will influence me to prefer emirates to other airlines. Thankfully no delays.
meal portion used to be bigger.
Ưu: "amazing and the airport is awesome"
Khuyết điểm: "good"
Ưu: "The crew we're good"
Ưu: "Crew was very nice and helpful"
Khuyết điểm: "Boarding with Nigerians is always difficult"
Ưu: "There was almost a two hour delay, there wasn’t any information communicated, everybody was just asked to take seats in the waiting area. The entire process wasn’t very well organised."
Ưu: "On time departure"
Khuyết điểm: "Check-in at the gate was opened only 40 mins before the flight"
Khuyết điểm: "flight left very late. couldnt make up time on the way. had to struggle to make it to the connection."
Khuyết điểm: "Seating"
Ưu: "Seating was comfortable and crew was amazing."
Khuyết điểm: "Food food food. Things have gotten from average to worse in recent times. Specially Travelling from United States out to Dubai."
Khuyết điểm: "This company í overrated. Obvious lack of organization in the boarding process that led to a late departure. Not a sympathetic crew, which had to be reminded the protocols (upright seats before take off) while being inflexible on other things. Chaotic food service. Average entertainment."
Khuyết điểm: "The seats were so uncomfortable , the leg space was too small ."
Ưu: "Amazing crew. Seat upgraded to business class. Superb service and comfort!"
Ưu: "The crew was forgetful and would always pass by me when it was time to serve"
Khuyết điểm: "I don't know, maybe it I took another carrier"
Ưu: "Entertainment was awesome. Lots of new movies"
Khuyết điểm: "Flight was 1 hr delay and we missed our connection flight. That was the most frustrating from the trip. Crew and aircraft was okay nothing special like I expected."
Ưu: "Great service!"
Khuyết điểm: "N,/A"
Ưu: "Loved the spaciuos seats and great leg room. Food superb!"
Khuyết điểm: "Annoying passenfer who peobably drank too much"
Ưu: "Business class service is good"
Khuyết điểm: "Economy service sucked . No attendants even after pressing buzzer 5 times in an hour . Had to go get the service on own . Few hostess were unfriendly. Most of the times the nonveg meals were over . This is not the first time . Every time they complain things in Menu are over . I am stuck to fly this airlines for mileage"
Ưu: "Plane was clean, on time and pleasant seats. Staff was attentive but not exceptional. We landed early! WiFi was free for a bit but very slow. Variety of entertainment was excellent."
Khuyết điểm: "Entertainment system was excessively complex for no good reason. Seats were about average for business class. Screens were older and too far. Sound system was subpar."
Ưu: "Tv and kids movies , crew were nice"
Khuyết điểm: "There were not enough chair to sit to wait at the gate B3. Most of us sit on the floor"
Ưu: "I must admit....this is one of the best experiences I have had flying and I fly this route a lot. I was traveling with an Elder who required a wheelchair and every step of the way it was smooth and the crew was attentive."
Khuyết điểm: "They only give out small cups of water. I would have liked the option of a bottled water as well as for the elder I was traveling with. They did not come around as often with water as we needed. but this complaint is so minor compared to our overall experience that I did not want to even mention it."
Ưu: "Great service from flight attendants. Fast professional and courteous. The flight wasn’t full so there was plenty of room to move around."
Khuyết điểm: "Baggage retrieval process is slower than normal. The airplane food was well, airplane food bland low quality."
Khuyết điểm: "food and long layover"
Ưu: "I like that flights are on time, food is ok, staff is pleasant,"
Khuyết điểm: "Very strict on hand luggage weights, trying to make money on it"
Ưu: "The cabin crew were excellent. All of them. They gave me great service. It was once of the best long haul flights I've had in economy. Fantastic. I was seated in seat 80H. Please see to it that the cabin crew who serviced this area are well rewarded. If every flight had crew like these guys and gals then flying would be a lot more enjoyable."
Khuyết điểm: "I really can't find anything to complain about."
Ưu: "The service, the food and the comfort, as well as the entertainment are the best."
Khuyết điểm: "Nothing."
Ưu: "Great Business class! Excellent service."
Khuyết điểm: "Food wasn't as good as other middle eastern airlines."
Ưu: "Food and entertainment and punctuality"
Khuyết điểm: "Quite a long wait to disembark"
Ưu: "Nice food. Fast boarding. Liked the small bag with travel products."
Khuyết điểm: "Crew gathered blankets 30' before landing while the cabin was really cold. Crew didn't ask if you want sth to drink and were just passsing by with the trays.Movies didn't have english subs while at the same time sound was bad."
Khuyết điểm: "same food options"
Khuyết điểm: "I didn't like my seat placement this time round. Was put in the seat infront of business class as no other option. Really uncomfortable."
Ưu: "This is our first time flying Emirates and we were very happy with the airline's comfort, food & crew. We would definitely fly with them again. They also have checked bags at no additional charge."
Khuyết điểm: "As with every other airline the boarding stinks. Everybody cues up even when their zone is not called because they want first access to the overhead space. I also don't like being charged extra to pick my seats."
Ưu: "The entertainment options were great! And, they have free wine with meals."
Khuyết điểm: "There was no leg room at all in economy. My knees were in the seat of the person in front of me. Most of the food was terrible and I only ate the bread. The TV is on the back of the seat in front of you and is a touch screen. You have to touch pretty hard. So, every time the person behind me was scrolling, they had to hit my seat. I couldn't sleep the entire 16 hours more than 30 minutes. I asked for water to take some medicine and was told it was 30 minutes til food service and to wait. It was over 2 hours before they started food service."
Ưu: "Over all experience"
Ưu: "So roomy on the a380 Vegetarian food great"
Ưu: "Good, friendly service. Also was given a meal for a 1.5 hr flight!"
Ưu: "Compared to the cattle car feeling of many airlines today, Emirates feels like gracious luxury and hospitality, and that's for economy class. I will try to fly with them as much as I can. First rate experience. Very good ticket price and a convenient non-stop route- unlike some low fares that want to add hours and hours to your travel by routing you through the home country of the airline. Great entertainment choices. Some TV functionality issues for a seatmate, but he was able to change seats. cabin crew was multinational, multilingual, and warm and professional. It reminded me of the way air travel used to be."
Ưu: "Emirates makes it a bit more comfortable than other carriers while there is nothing we can do about the long flight and being in a crowded space."
Khuyết điểm: "Prepare for more and more security measures."
Ưu: "Entertainment facilities very good. Important for those long trips. Food good too"
Ưu: "Nice experience happy"
Khuyết điểm: "Leg room little short"
Ưu: "Overall ok, food n entertainment was good"
Khuyết điểm: "You cannot request seat preference, did not help!!"
Ưu: "Overall good flight and experience. Service defines EK from others."
Khuyết điểm: "Boarding a bit disorganized and seats are very cramped up."
Khuyết điểm: "Seats were old and in row 44 & 45 would not reclineand others reclined too far."
Ưu: "All was great ! Hope i'll be able to try the business class one day !"
Khuyết điểm: "The service i received from airfare.com and Kayak."
Ưu: "food courtesy boarding"
Khuyết điểm: "seats"
Khuyết điểm: "food"
Ưu: "Very friendly Crew Good Food Fantastic entertainment options"
Khuyết điểm: "(a) Trying to mislead and make me check in my carry-on by saying my laptop bag and check-in bag were not allowed. I had to stand my ground."
Wi-Fi was dodgy at best. Beth the flight attendant was awesome.
AA did horrible with the checking in. I was late my flight even though I got there 2 hours before my flight. There were bunches of people waiting in the line to check in and only had 2 agents at that time. More than half people in line couldn’t fly that day because the flight always took off before we checked in
Step up in Boarding organizing. Sitting groups weren't recognized, slurred speech while announcing. There were two lines (not just signs, but actual long lines): Groups 1-4 and Groups 5-9. I and my wife were group 5. I was sent to that long line with all groups mixed. No one was called out of that line to go in order of group numbers, the audio of announcement of poo quality and faded because of long line. It was a mess. We've boarded with Group 9 as we were behind in line of passengers with group 9. I'm frequent flyer and haven't seen the boarding that poor. Though, the service during the flight was great.
El tipo de comida que dieron no es suficiente para un vuelo de 330 hrs
It was horrible and stressful. We got to our final destination several hours later of the estimated arrival time.
Ưu: "The seats and plane condition were fine, however the crew was swearing and unprofessional."
Khuyết điểm: "No snacks available."
Khuyết điểm: "Everything is good !"
Ưu: "Even during a delay the crew remained professional. There was something wrong with the plan and I appreciate that safety was the main priority."
Khuyết điểm: "My 1 hour layover turned into a four hours past 2am arrival."
Khuyết điểm: "Connection"
Ưu: "This was a prompt, well organized flight. In-flight entertainment on AA is always decent."
Khuyết điểm: "n/a"
Khuyết điểm: "Boarded too many people and there key bridge filled up. Also, on a night flight just skip the credit card ad and let me get to sleep"
Khuyết điểm: "The gate in Dallas changed three times, which caused me to walk all over the airport. Then the flight was delayed 3 hours with little communication"
Khuyết điểm: "Terrible turbulence and very scary"
Ưu: "Comfortable seats and functional entertainment"
Khuyết điểm: "I placed my order for my meal and never got the meal. Crew was asleep and only served those that asked for their meals or stayed awake. Never got asked if I still wanted my meal or any other service during the flight."
Ưu: "The crew was friendly, the seats were comfortable, no complaints about the flight."
Khuyết điểm: "We got to the gate and I had to use the bathroom, we waited for the jet bridge to be place but there was a malfunction. I had to get up despite the plane not parked at the gate."
Ưu: "Amazing crew. Helping me figure out some charging issues."
Khuyết điểm: "Food. Still horrible after all these years. Salad was okay but meat and fish were gross. Boarding at Heathrow is also not great."
Khuyết điểm: "Flight was delayed about 10 minutes. :("
Ưu: "Good flight"
Khuyết điểm: "Nothing. Process was smooth"
Khuyết điểm: "The service from the check in desk to the stewardess"
Khuyết điểm: "It was an old plane (with short First class) and they changed various time the departure time without explaining until letting us wait without news for an hour on the plane before takeoff... and arriving at Miami without a door available, we had to wait further 30+ minutes in the plane"
Khuyết điểm: "Delay, the waiting room was very hot, very small place for many gates. Not enough seats for rest until my flight comes"
Ưu: "Please get a terminal that lands at Bradly terminal. busing around and waiting like cattle is not fun. I am sure First Class also feels this way."
Khuyết điểm: "excessive wait and shuttling."
Ưu: "Very nice gate, crew Very efficient boarding Very quick and efficient takeoff Rosario"
Khuyết điểm: "not much selection for in-flight food and nothing for entertainment. Rosario"
Khuyết điểm: "same as above. Was not on this flight"
Ưu: "Good job of the tripulation"
Khuyết điểm: "Audio of Entertainment, maybe was the headphones, but was not good"
Khuyết điểm: "Jetblue Have a miserable attitude to their customer"
Khuyết điểm: "I was in line for 25 min I was there 90 min before but took me 25 min to check in and the lady said I was late for only 3 min I was waiting on line I still had 87 min before my flight and the lady didn't check me in for only 3 min that was my 25 min in line"
Khuyết điểm: "American Airlines had put my luggage on a flight earlier than me and is still NOT FOUND."
Ưu: "Ease of travel. Seamless boarding process."
Ưu: "The crew made up for almost of the terrible things about the flight."
Khuyết điểm: "The outdated plane had no plug in capability. No Gogo or individual in flight entertainment. The food was most inedible, the vegetarian snack was a hard baguette with old sliced tomatoes and wilted lettuce. I couldn’t eat most of what was served because it was so terrible."
Ưu: "Fast flight."
Khuyết điểm: "Hours of sitting without free Wifi and flight attendants that could care less. Also the small print in all of AA’s ticket deals and what they really don’t offer."
Ưu: "Overall I liked a little of everything such as the entertainment, staff friendliness, comfort etc."
Khuyết điểm: "The food would be the one thing I didn’t like, there is only one option of a snack and it’s not very fulfilling."
Ưu: "Quick short flight efficient, got from A to B for the same comfort for the price I paid so I’m happy"
Khuyết điểm: "Employees seemed like they didn’t like working for American. Flight was delayed and nobody informed us about it until it was past the past the boarding time. Missed connecting flight and booked on flight 5 hours past original departure time. Sat in an aisle seat and stewardess kept bumping my arms."
Khuyết điểm: "Most of the clothes got wet sitting outside at the airport in London so it his a mess next time I will never t fly Ba"
Ưu: "excellent from ticketing to depaning"
Ưu: "They moved me to a seat of my choice because I was in a middle seat with a infant."
Khuyết điểm: "Nothing in particular"
Khuyết điểm: "My grandparents were supposed to have escorts and assistants with their baggage, as they don't speak English and are elderly. In addition, one of their suitcases was lost and the other was rifled through. The overall service was very discouraging."
Khuyết điểm: "There were no individual screens on the seat backs, Sono entertainment system . the whole plane had to watch the same movie. Also no wifi or access to other entertainment"
Ưu: "Very comfortable"
Khuyết điểm: "Kept asking passengers pretty boarding to check luggage due to limited space...yet after we boarded there was at least 1 completely empty overhead compartment."
Ưu: "Boarding, crew"
Khuyết điểm: "entertainment, 1st luggage payment"
Ưu: "On time, clean plane"
Khuyết điểm: "A biscuit for snak"
Khuyết điểm: "Got charged to check in 1 luggage. $ 50 roundtrip added extra to my plane ticket cost, it used to be free .I will not use this airline again,now I know your fees."
Khuyết điểm: "To be business class it's really unconfortable. Just old airplanes that should be changed and It was Avianca (No AA)"
Khuyết điểm: "They charged me for my baggaged. Said it wasnt included with the ticket"
Ưu: "When it comes to travel, there is always something that can go unexpected. Is that happens to you and you come to AA counter with a positive attitude they will make sure you are satisfy with your service."
Khuyết điểm: "Trip was delayed by 3 hours, terrible service, many annoying checks and customs. Uncomfortable seats, on flight bad service and late flight times."
They didn’t enforce the Canadian government laws on face mask requirements for flights to Canada (applies to domestic and foreign or international airlines).
Short trip and the service was great and courteous. I slept through most the trip so that helped that I wasn’t disturbed. Good wasn’t necessary.
Everything was first class! Thank you Air Canada!
Khuyết điểm: "Prefer PBI we use FLL when there is no flight available from or to PBI"
Ưu: "Timming Was ok"
Khuyết điểm: "No Food, old tv, poor confort seat"
Ưu: "Food was great"
Khuyết điểm: "Smoothly flight"
Ưu: ". The staff was and movies waa the only good part of the flight."
Khuyết điểm: "I upgraded my seat and I couldn't even recline it. 6 hours in an upright position. If I would if know this I wouldn't of upgraded to that seat I actually would like a refund in this as well. Waste is money"
Ưu: "Pleasant Flight attendants and good pilot."
Khuyết điểm: "No free drinks at all! Cheap airline"
Ưu: "Service, Ecofriendly, Kind Staff"
Khuyết điểm: "Nothing"
Ưu: "The crew were friendly."
Khuyết điểm: "The crew did the best they could but the plane had two equipment malfunctions resulting in a 1.5 hr delay. After the first one resolved, we were inches away from takeoff when the captain came on to tell us something went wrong and we would need to be towed back to the terminal. After waiting for the ground crew to come rescue us, we started pushing backwards but then forwards again. Captain came on and said the problem was fixed. Once we landed at Toronto Pearson from Mexico City, there were no available gates. The movies see election available through streaming on Air Canada Rouge had fewer movies and shows than the tablet you could rent from the airline."
Ưu: "Excellent processes- on time, landing, taking off, boarding, checking in. Good product."
Khuyết điểm: "No entertainment provided (iPad tablets you need to pay for 10 dollars), pay as you go Wifi, and limited legroom/ overall comfort. Other US airlines have on demand videos. Overnight flight without pillows/ blankets provided."
Ưu: "The flight attendants were not kind to the customers and treated us like they were doing us a favor by working on the flight."
Khuyết điểm: "The flight attendants at one time actually were talking about other passengers, who happened to be of Chinese descent like they weren't even there. Like they did not understand English. Just rude"
Ưu: "Everything was good, fine, but nothing stands out as exceptional."
Khuyết điểm: "Personal space seemed a little smaller than on some other airlines."
Ưu: "The comfort in side the plane and quiet drive"
Khuyết điểm: "The 5 hours waiting time at the Toronto airport. It really was hard to endure."
Ưu: "Food served was excellent"
Khuyết điểm: "The TV screens are very dark and hard to see"
Ưu: "Everything went very smoothly with this flight. It boarded on time. The crew were all very friendly. I enjoyed the entertainment selections and found a tv show that I had been wanting to see. I managed to watch 2 episodes and look forward to watching more of the same show on my flight back. I ended up having the 2 seats to myself which was great. Extra legroom. I have no complaints at all."
Ưu: "Coming home"
Khuyết điểm: "price of Air Canada Rouge not worth it, they should put this flight back to the regular air Canada flight. I can go with United and have a much more comfortable flight home"
Ưu: "On time, entertainment screen"
Khuyết điểm: "that there is a charge for headphones"
Ưu: "Basically the same budget airline, BUT unlike a previous Germanwings experience, on time, no boarding issues, great crew. This was connecting flight with Air Canada. This time around seating was in the roomier front section which was infinitely better than the "cheap seats" near the back."
Khuyết điểm: "Food is rubbish. Why bother. Just give us water and have done with it!"
Khuyết điểm: "No entreteiment. No food. One of the crew was indiferent and rude."
Ưu: "I can't fault Air Canada Cabin crew - they are absolutely wonderful. I had a situation with a woman who decided she wanted to take my window seat and the cabin crew was amazing with how they handled the situation. They are always so friendly, attentive."
Khuyết điểm: "Boarding at Frankfurt airport was God Awful. The supervisor there was so rude to people, treating us all like cattle. The boarding process was unorganized, confusing, we were getting conflicting instructions from staff and then verbally abused by the supervisor there."
Ưu: "Finally getting off the plane."
Khuyết điểm: "My seat assignment was changed without my knowledge. There was a charge for my one suitcase. Most other airlines do not charge for a suitcase unless it is more then one."
Ưu: "Service food on time flights"
Khuyết điểm: "No movie for such a long flight."
Ưu: "Friendly punctual"
Khuyết điểm: "Seats are way too close! No leg room!"
Ưu: "Great service. Only one other person in business class. Very pleasant flight"
Ưu: "The crew was friendly, quick, and helpful. The seats were comfortable, we had space for our carry on items, and there was a good selection of entertainment and food/snack options. Takeoff and landing were also very smooth - the pilot did a fantastic job!"
Khuyết điểm: "On an international flight (or any flight over 3 or 4 hours) I believe it would be courteous to provide a meal as part of the ticket price. We purchased food on board as it was a five hour flight from Mexico City to Toronto. The food was good with a variety of options, but it seems that Air Canada should update its policy to offer complimentary food service on longer flights."
Ưu: "Affordable fares"
Khuyết điểm: "They ran out of the food, and many people were left with no choice for dinner. Food was just okay. Crews weren't very helpful when boarding. It was hard to find a spot for my carry on luggage. I waited for someone to come over and help me find the spot, but no luck."
Ưu: "There was enough room to stretch out a little."
Khuyết điểm: "That there was a secondary charge for everything."
Ưu: "Plane left on time, smooth flight, arrived on schedule."
Khuyết điểm: "1. Food very substandard. Hot food not very well prepared and rather tasteless, and snack was like a cardboard wrap with some salsa sauce in it. A disgrace to a major airline like Air Canada. Selection of drinks very limited. 2, Staff persisted in speaking mostly French, on an international flight. Some announcements were made only in French. As a Canadian, I can follow French, but let us remember that English is the international language. To use French is not fair to other nationalities, who expect English. 3. Seats far too close together for a long flight. There was more legroom on the Jazz flight from Montreal to Ottawa! 4. Entertainment kept breaking down. Headphones for my wife did not work, and eventually both of our screens went dead. Her's quit right in the middle of a movie. Bad!! 5. Boarding passes had zones on them, but these were totally disregarded in boarding. This resulted on overcrowding, long waits, etc. Hard on older people!"
Khuyết điểm: "Food can be much better and entertainment options as well."
Ưu: "The check in was fast and easy, even was able to get a better seat. The cabin and seat were comfortable, the crew very nice. There wasn't any food which is never offered on thse shortish flights. Flight was on time and smooth."
Khuyết điểm: "Nothing to do with the flight. Just the passport control took a long time in Toronto, which is not the airlines problem."
Ưu: "Comfort and Entertainment were great. They were punctual as well."
Khuyết điểm: "The overall checking process was horrible. Nobody to provide help in Mexico City. We ended up spending extra time on line even though we did online check-in. One of our bags never made it. Which was very frustrating since we were traveling with two kids and were the last to leave waiting for the bag that never made it. At Newark, the lady that handled our missed bag claim had little customer service skills. All she said was that it was common for stuff like that to happen. Just that experience might make this the first and last time I use Air Canada again."
Khuyết điểm: "My original flight supposed to be at 19:30 but went at 18:30,no body inform me about the change and i stuck in the airport for 4 hours more"
Ưu: "Air Canada's excellent and consistent performance and delivery of services.!! I have been flying with your company since 1970 and I have enjoyed every trip with your Company.... Thank you!!"
Ưu: "Great selection of movies. Quiet plane noise."
Khuyết điểm: "The light and entertainment system controls are in the arm rest and is very easy to accidentally turn lights on/off or turn the screen off for yourself or your neighbor. This is very annoying . The chicken/pasta dish was the worst I had in many years as an experienced traveler - my kids and I didn't bother after the first bite"
Khuyết điểm: "cancelled my flight and lost all my $$$! I won't use Air Canada again."
Ưu: "I liked the food and snacks."
Khuyết điểm: "They don't have the screen to watch movies. You need to bring your phone or tablet. It's free to watch movies, but they don't have many kinds."
Ưu: "Boarding is the best!"
Khuyết điểm: "I do understand mechanical issues occur, but your communication of these issues was awful! My god, you cannot tell if your electronics are working before you board people. One thing I can say for America, they do not mess around.....they fix problems....your team sucked leaving Toronto Barcelona two weeks ago and then you suck leaving Toronto to SFO. Please understand, folks have flight connections and the number one thing then need from you, instead of water is information on whether their flight will be waiting for them!!!"
Ưu: "It was on-time, left enough time to reach connections and my bag arrived."
Khuyết điểm: "None."
Ưu: "The crew was very nice."
Khuyết điểm: "It was like flying in 1995. They may want to consider buying more modern planes."
Khuyết điểm: "The pressurization of the cabin was very uncomfortable for me. I fly a lot and only notice this like one in 30 flights. I was very swollen after and felt the pressure during the flight."
Khuyết điểm: "We had huge trouble at front desk since now Canada asks Mexican citizens for visa and while booking the flight there was no mention to this! We almost didn't make it to the flight, only because we have double citizenship and we could board with our other passport. Front desk made us a lot of trouble in accepting the other passports because the name is not the same in both documents (one married last name other one with single last name) Strongly suggest adding a pop up when there are specific visa requirements."
Ưu: "Leg space was very tight and overall seating cramped.."
Khuyết điểm: "One bag was delayed from Montreal to Venice. Required an airport return next day. Flight was not full so we could use several seats to sleep."
Ưu: "Toronto->Shanghai Good In general it was a good flight considering how long (14 hours) it was. The new entertainment system has a lot of features and movies. It also has chat to other passengers which is useful when travelling with a group sitting in different areas."
Khuyết điểm: "Bad Long flight but that is the way it is. The fight map froze on my entertainment system about 1/2 through the flight so the map was useless after that. One side of my earphones also went dead. My wife wanted something better then hot noodles in a cup for the middle meal."
Ưu: "Good entertainment, pillows and blankets, friendly staff."
Khuyết điểm: "Very long transfer lines to get to my flight to Philadelphia because in a different country. Food was distributed first to pre-paid passengers, hinting that there might not be enough for all passengers to buy."
Khuyết điểm: "When the flight was overbooked I did not get my flight because I checked in in person and not online. That is bullshit. They were nice to figure out the best alternative but I still lost hours to figure it out, leave and come back."