canceled flight that is still a current charge on my credit card, I will be disputing this charge from japan airlines
Ticket flight selling should more detail at each a few countries when transit to Vietnam Ho Chi City. Unfortunately, I could not take this flight which was July 22 because i have to transfer airport in Japan. So that, I had to pay another ticket one way to Vietnam and in difference day.
I was connecting from Atlanta to Chicago to get on this flight. Unlike other airports I've been to, I didn't need to go through security check point which was very convenient and very efficient. I'll use Chicago O'Hara to connect from now on.
Best leg room on their 777 we have experienced in Economy across the Pacific. A big plus since I am 6'1". The food was abominable on flights originating from Japan. Mainly mystery dishes.
Premium economy is so nice.
Left late I am glad I did not have a connecting flight
Khuyết điểm: "American airlines, No entartainment, no hi hello from the crew, no food, not even water... Funny guys, why the have flight people inside the plane :) domestic airlines are always joke compared to the world domestic or overseas...."
Khuyết điểm: "Better food"
Ưu: "I paid extra to get bulkhead seat. But the monitor won't stay up. So I asked for help. Flight attendant used duct tape for both my monitor and the one next to mine."
Khuyết điểm: "My boarding pass was marked with SSSS and I was subjected to another security search at the gate in NRT! They laid out all my carry-on stuff in 2 long tables and swabbed both my hands. Then sent me on my way, leaving my passport on the table. Good thing I had the presence of mind to look for it!!!"
Ưu: "crew was professional, attentive and polite"
Ưu: "On time. Boarding was great. Flight wasn’t full so plenty of room to stretch out."
Ưu: "The crew was excellent."
Khuyết điểm: "We almost missed our flight to Kona, due to a malfunction in the plane from Chitose to Narita where we were disembarked. We were not aware or made aware of the distance from the domestic to international gate. We were told to take the 1830 pm flight to connect. We almost got a heart attack from running to our very far gate. I wish we were made aware that a shuttle bus would have been available to go to the international gate."
Ưu: "The staff are really nice helpful and respectful."
Khuyết điểm: "I dont l8ke the restrooms, they shoukd be always be cleaned most of the times. No cup noodles."
Ưu: "Great food, friendly and patient and always helpful. Always a sweet smile on flight attendants and they care. They even gave my daughter birthday treat since we were traveling on her birthday"
Khuyết điểm: "Nothing. All was great"
Ưu: "We traveled with our 1.5 year old and JAL was incredibly accommodating and made our trip very enjoyable. They went above and beyond to make sure our trip was smooth and provided impeccable service."
Ưu: "The flight attendants were very attentive and polite, seats are some of the most comfortable of any airline I've flown (particularly compared to the US domestics), and entertainment is solid (although the English movie selection was not that large). I would definitely recommend JAL to others."
Khuyết điểm: "The food was not to my liking (i.e., all Japanese style, but not necessarily types that appeal more to Westerners) but it was palatable."
Ưu: "If I could give the crew 10 stars I'd ask to give em 20 cause they wer AMAZING. So nice and polite i enjoyed my flight so much. They wer very attentive and always smiling. Simply lovely."
Ưu: "Nice leg room and excellent head phones nice crews"
Ưu: "Lots of room, generous checked luggage policy, great airline."
Khuyết điểm: "Nothing"
Ưu: "Great airline, roomy seats and they don't nickle and dime you like other airlines."
Ưu: "The drink which call Kiwi which taste was so nice."
Ưu: "The flight attendants were amazing, caring and helpful."
Ưu: "All their employees were very polite and it definitely stood out."
Khuyết điểm: "Coffee just didn’t taste good to me. But they had wine, so not a big deal!"
Ưu: "So much food, great leg room, very comfortable and clean, kind and attentive staff"
Ưu: "Amazing service. Delicious and plentiful food. Larger seats with more leg room. Quick and efficient boarding."
Ưu: "The crew, the flight, the pilot to cabin communications, the food, USB hookup, and the movie selection was amazing. I am so happy that I flew Japan Airlines on my return trip. I would highly recommend them for your international travels."
Khuyết điểm: "The flight was extremely late to leave and I almost missed my connecting flight in Osaka"
Ưu: "Seat spacing good for economy food was good"
Khuyết điểm: "Movie Selection"
Ưu: "Nice and quick flight, had a free space next to me on plane"
Ưu: "Always a good crew .. they go out of their way to make sure you are comfortable."
Ưu: "Very efficient boarding. Using two doors and a twin aisle plane made boarding very efficient despite the size of the plane and the number of people. Free WiFi worked surprisingly well - I was able to make a video call to my family. The plane was clean and tidy . Not really much more to say as it was a very short flight."
Khuyết điểm: "No food offered, not even a biscuit, only very basic drink selection."
Ưu: "Airplane is well kept. Snacks are available near the beverage area."
Ưu: "The food was excellent and the stewardesses were extremely attentive and helpful."
Ưu: "When I checked in for my connecting flight from Tokyo Narita to New York, the crew said there was no more seat on economy class. She was making sure that I got on the plane by placing me on the premium economy seat. I appreciate the effort and the courtesy of JAL."
Khuyết điểm: "The meal and dessert were served at the same time. Too much food all at once."
Ưu: "Boarding was orderly and crew was nice and polite."
Khuyết điểm: "The person in front of me reclined her seat entire fought crushing my knees and leaving NO legroom, couldn't even use foot rests!"
Khuyết điểm: "Not anyone fault but I wish seating was better fitted in economy for taller people"
Ưu: "JAL 787 Coach Product is better than AA Coach 777 product. Wider Coach seats. 787 aircraft is more comfortable overall (less noisy, higher humidity, higher pressure) resulting in a better experience after my travel."
Khuyết điểm: "Meals are not fantastic; they never seem to be in coach. Much of the entertainment seemed similar to what was on the same aircraft when I traveled three months earlier."
Ưu: "Service was exceptional and good was good. Everything was to my expectations and would certainly use Japan Airlines again"
Ưu: "The crew was very pleasant and helpful. Overall it was as good as a 12 hour economy flight can go."
Khuyết điểm: "Unfortunately they ran out of some food by the time they got to us and only had fish left. It was okay, just not my favorite. We were 35 minutes late taking off which contributed with me missing my connecting flight."
Ưu: "Friendly staff"
Khuyết điểm: "Only a small bread í offered for breakfast for a 7 night flight. Expectation is to have a standard flight breakfast."
Khuyết điểm: "My seat was not comfortable and it was uncomfortably warm."
Ưu: "JAL is curteous and professional. They had a flight attendant dedicated to helping me and my infant daughter and provided bassinet and assitant with luggage during the flight. Totally different experience from American carriers like United who treat you like cattle. I hope I can fly with JAL again soon. They are incredible. I was super satisfied."
Ưu: "The service was exceptional, friendly and polite. Food was good and entertainment selection was awesome."
Ưu: "This was the first leg of 3 flights back to the US and it was great!"
Khuyết điểm: "There was nothing bad about this flight."
Khuyết điểm: "The DC China Embassy web site clearly states that a valid APEC Business Card can be used in lieu of a Chinese visa. In spite of this I was denied boarding by JAL. It turns out the system is not fully in place, and eventually I was issued a 10 year multiple entry visa by way of apology. JAL did not waive cancellation fee, and I suffered considerable economic damages."
Ưu: "JAL crew member were very nice and food were awesome!! But I was very scared this time, because airplane was shaking for long time..."
Ưu: "The crew were cooperative and the supplies were good"
Khuyết điểm: "The chairs were not comfortable and the toilets were so dirty"
Maybe because I finally got to New York many delays on the flight. Very disappointed that a survey wasn’t sent out on my my trip out to Milwaukee on August 5-6 debacle. Which flight stranded on tarmac 4 hours then couldn’t get a straight answer to book a flight to Milwaukee. Spent 4-5 hours trying to get flight to Milwaukee no sleep then to finally get a flight with only 2 hours of sleep . No answers why prey flight was canceled and no help at JFK GETTING LUGGAGE & REBOOKING FLIGHT. . This was just the tip of the fiasco!!!!!
No complaints. Good overall.
I gate checked my carry on bag. Upon deboarding the luggage was on the top shelf of a cart since we didn't have a jet way. I asked the man standing by the cart if he could help me get it off. He told me that i could get it off myself. I'm 72 yrs old. A little help would of been appreciated.
Thank you Delta for always being #1 when it comes to service.
Ưu: "Very punctual! We arrived on the exactly time as estimated."
Khuyết điểm: "Very poor snack options"
Ưu: "Most humorous crew I have had in a long time. Had regular beverage service, coffee service and a water service!"
Khuyết điểm: "I can’t think of a thing."
Ưu: "Food on long legs was excellent."
Khuyết điểm: "Delayed in Atlanta. What’s new?"
Ưu: "Comfortable Seats. Good cabin service."
Khuyết điểm: "A no problem flight"
Ưu: "Reliable Airline - on time - kept up to date on flight timing - Great crews. Good stuff."
Khuyết điểm: "Good stuff."
Ưu: "comfort plus really makes a difference"
Khuyết điểm: "include at least 1 checked back with comfort plus or some kind of discount."
Khuyết điểm: "Delays"
Ưu: "Crew was great, comfortable and clean"
Khuyết điểm: "One plane didn't have TV screens on the backs of the seats, which would have been nice for the 1 hr 45 min flight"
Khuyết điểm: "At least free water"
Ưu: "Plane was on-time, that was the only thing nice to say about this flight."
Khuyết điểm: "First, I was charged $100 because my bag was 3 kilos over weight. Second the seats in Comfort Plus were old. The recline was weak and there were no foot rests. For a cheaper flight on American, the seats have those amenities making it easier to sleep. Plus the food was inedible."
Khuyết điểm: "Seating was cramped in economy, but you get what you pay for!"
Khuyết điểm: "Unacceptable delays"
Ưu: "The food was amazing. The entertainment system was fantastic. The crew was lovely."
Khuyết điểm: "The small bathrooms"
Ưu: "Boarding was easy, plane clean, snacks good."
Khuyết điểm: "Small plane but that’s not really fixable"
Ưu: "Entertainment was outstanding and the food was very good. The service was excellent."
Khuyết điểm: "Boarding takes too long"
Khuyết điểm: "Waited in the runway and then taxied forever"
Ưu: "Quick flight"
Khuyết điểm: "Nothing"
Ưu: "Very short flight. Not much to say"
Khuyết điểm: "Not much to say"
Ưu: "Simple, easy"
Khuyết điểm: "Nothing"
Ưu: "Original flight delayed by more than 2 hours. Rescheduled and got to Bos with a layover"
Khuyết điểm: "Delta rescheduled me automatically and I woudl not have found out if I did not call their re-booking center."
Khuyết điểm: "This is the second flight in a row in which Delta has either cancelled or rescheduled my flight at the last minute. Last time I was stranded in the Atlanta airport overnight waiting literally all night for them to return my luggage (which never came, and then was late even to my final destination). I will not be using Delta in the future."
Ưu: "Clean plane with nice navigable entertainment."
Khuyết điểm: "Crew was chatty with each other & joking with one another but almost rude about serving us. Ran out of sandwiches for purchase at lunch flight & simply threw snacks at us. Made “ exhausted” comment about getting a lime wedge for a margarita & then went to rear of plane to chat with other flight attendents. Worse, we booked with kayak, but actually the delta/ Aeromexico flight was booked with vayama. When one flight changed departure time, we no longer had our great pre-selected seats & couldn’t check in online. We had to work it out with delta & then aero Mexico t. After 30 min on the phone we got the last 3 bavk row seats near the toilets & cackling, aging flight attendants. No reclining or real food made for a lousy 3 1/2 hr lunch flight. No apologies, smiles of sympathy. Just snacks tossed our way"
Ưu: "Super nice flight attendant. Really made all of us (business travelers, retired military folks, family with little kids heading to a wedding) feel welcomed and happy. Great experience."
Khuyết điểm: "No offers of sandwiches on a 4 hour flight. Smooth flight - very good crew."
Khuyết điểm: "App did not work for entertainment."
Khuyết điểm: "I never got to Cabo. It took 2 hours for Delta to de-ice the plane in Milwaukee. Because of the long delay we missed the flight to Cabo. We asked Delta to book us on another flight to get us to Cabo today, Delta reps said nothing was available. Delta gave us a discounted coupon for a hotel in Atlanta and rebooked us on a flight to Cabo tomorrow."
Ưu: "The snack was nice."
Ưu: "Everyone did try to be helpful but it seems that no one at Delta really knew anything that was going on today"
Khuyết điểm: "The fact that I missed yet another connection because of a Delta issue. The difference is that this time there was not another connection for me to go to and I was told I would be provided a hotel in Atlanta which was not the case. I had to transfer to a flight 2 hrs away from my home only to still be on the floor of Atl airport because they are unable to appropriately de-ice planes."
Ưu: "Online app to watch movies made the trip fly by. Pun intended"
Ưu: "Boarding was good, crew was friendly and we were on time."
Ưu: "I LOVED the 2 seater plane, so comfortable traveling with a companion and not having the third person."
Khuyết điểm: "Boarding. It seems that it would be smarter to board from the back forward. I didn't have any food so I rated that wrong. Maybe add an N/A to the survey."
Ưu: "Nice plane, smooth flight, flight was on time in spite of the disaster in Houston."
Khuyết điểm: "There was food listed in the book but it was never offered. On a 4 hour flight, this is too long! Wifi was broken...I bought a $20 pair of earbuds in the airport specifically to watch movies and was never able to use them."
Ưu: "It was quick and on time relatively smooth flights with little turbulance."
Khuyết điểm: "Economy seats are too small you literally can't move your elbow without hitting the person next to you. And there was no point at which we weren't all touching legs."
Khuyết điểm: "The crew didn't even have the decency to wait for passengers to deplane. They were long gone by the time we got off. I found this pretty terrible service. Oh yeah and they announced the wrong arrival gate too. I'll never fly Delta again. There are better airlines that treat customers with more respect."
Ưu: "The plane was not so new or good"
Khuyết điểm: "The plane and the atention"
Khuyết điểm: "Late taking off"
Ưu: "Quick, efficient boarding. Good crew. Comfortable seats. On schedule."
Khuyết điểm: "Board the back of the plane first"
Ưu: "On board crew was helpful and polite considwring our circumstances."
Khuyết điểm: "Our flight was delayed 3xs (non weather) they said we would miss our connection (I didn't think we would) THEY rebooked a later flight. Of course we landed in time for our original flight. They refused to let us back on our original flight. Put me in touch w/ the help desk who after talking in circles admitted it was their mistake but he had no authority to help. FINAlly & only because others missed their flight we were given the option to go. Crew misplaced our luggage and sent it on a flight we were never supposed to be on, and the bad experience with delays of hours on end continued coming home. (Mechanimal non weather) WE WILL NEVER FLY DELTA AGAIN!"
Ưu: "The crew, as always, were fantastic."
Khuyết điểm: "Being delayed for hours because of bad weather 5 days ago is unfathomable. Delta needs to fix the IT scheduling issues causing the frequent delays."
Ưu: "Ease in finding another connecting flight get to Miami when our connection was delayed."
Khuyết điểm: "Time between connection should be 2+ hours"
Did not like sitting on the tarmac for an hour after boarding.
No drinks service because the flight was so short, and there was no wifi either.
AA did horrible with the checking in. I was late my flight even though I got there 2 hours before my flight. There were bunches of people waiting in the line to check in and only had 2 agents at that time. More than half people in line couldn’t fly that day because the flight always took off before we checked in
The food was ice cold and poorly selected. Staff was pleasant as usual
Khuyết điểm: "Some of the Crew members were not covering their nose with their face masks"
Khuyết điểm: "The cabin was hot for the whole flight"
Khuyết điểm: "very cramped very old plane with no wifi. UPGRADE YOUR FLEET!!!"
Khuyết điểm: "We sat in boarding in about 90-100 degree heat for over an hour. Everyone is drenched in sweat and should have never boarded."
Ưu: "Boarding was fairly quick and on time. Transfer in Phoenix was no problem. Luggage arrived OK."
Khuyết điểm: "Seating is too small and too close to next rows. Unhappy with having to pay for seat assignments and checked bag while watching gate agents refuse to enforce overhead bag size limits."
Ưu: "Amazing crew and boarding process (given our priority status), great food throughout the flight."
Khuyết điểm: "Seat comfort"
Ưu: "this flight was canceled!"
Khuyết điểm: "Small plane, forced to valet checkin carry on luggage, no drinks or snacks :/"
Ưu: "After the initial delay, the female desk agent got us on another connecting flight without a problem. Second flights attendant was also great."
Khuyết điểm: "They boarded the plane, only to tell us they had to de-ice, which is understandable. However, after waiting 20 min for the de-icing that never came, they made us get back off the plane because of mechanical issues. The captain/pilot was rude to the woman working the desk over the radio, to the point where she had to leave the desk and go speak to him in person (she knew we could hear everything.) That conversation is also how the whole line of people was informed that then knew about this mechanical issue since the night before, and chose not to fix it before boarding all of us. After getting to Philadelphia later than expected, we were forced to pay for hotel food that was horrible and overpriced. Only to then have our plane be delayed AGAIN because of mechanical issues, again the pilot not giving much information to the attendant she was faced by a room of 40 angry people and had no answers. The departure time slowly crawled out longer, and the only reason I knew was because of having the American app. Information/communication on all ends was poor. I usually fly Allegiant, which is notoriously “cheap,” and I’ve never had an experience like this. Happy my boyfriend has flown with American before and knew to give us an extra day so we didn’t miss the wedding we paid $800 in airline tickets to attend. Just disappointed."
Ưu: "Routine flight. No problems noted."
Khuyết điểm: "No major complaints."
Khuyết điểm: "Flight was delayed hour and a half for a preventable mechanical issue. Issue was known about night before and not addressed. I missed one of two meetings because of Americans inability to excel at running an airline"
Ưu: "There was air to breath."
Khuyết điểm: "Having to check a carry-on bag, then finding out there were multiple bins empty. What compounds the lie; now that we are on the ground, the ground crew cannot remove the checked luggage due to weather. Now I'm stuck without anything! No one at American want to help me out of this situation."
Khuyết điểm: "After take off I could no longer hear anything through the headphone jacks. Staff was VERY rude & unpleasant the whole trip. Feed half of my family, and left the other half of us to sit there until there was only one choice left, Then completely forgot to serve me anything."
Ưu: "the gate attendant was very nice as my husband was stuck in security line (I have Pre check) He barely made it, but the guy never made me feel uncomfortable or rushed. He was kind, calm and reassuring."
Khuyết điểm: "Our flight attendant seemed to have a chip on her shoulder from the moment we stepped on the flight. I had a broken foot and it was difficult for me to fit my boot and personal item under the seat. Rather than assisting me, she barked commands and quickly walked away as I attempted to address the situation. - poor attitude - failed to ask if I wanted a biscuit but simply slapped one down on my tray table (I HAVE CELIAC DISEASE) - American really needs to catch up with the other airlines and offer a GF option to those of us who have immune disorders. - no WiFi"
Ưu: "Entertainment offered several options to choose from"
Khuyết điểm: "Food, only one beverage was offered"
Ưu: "The crew was friendly"
Khuyết điểm: "The staff wouldn't except my registration for my support animal!!"
Ưu: "American reminded me why I always chose to fly with them and not other airlines. Kind fly crew, prompt notifications, Mobile Boarding Passes, quick check-in process and more. I loved it!"
Ưu: "Let me sit by myself. Sweet"
Khuyết điểm: "None"
Ưu: "The complementary beverage was a welcomed surprise!"
Ưu: "The crew was lovely. Really nice, and did a wonderful job with the cart service."
Khuyết điểm: "We ended up being deleyed about 30 minutes, in damp weather. It's not like it was snowing. Not sure why it took so long. B/c of baggage charges now everyone brings a carry on. This seems to slow the process of boarding as know passengers are asked multiple times to check baggage (for free, which is the one nice thing) before boarding b/c the overheads will be too full. Group 6 which I was in seemed like it was just the rest of the plane. Super busy, took me forever to get to my seat all the way in the back. Why don't airlines reverse board? People sitting in the back should board first. I feel like this would save so much time."
Ưu: "Friendly staff, good entertainment option, good food."
Khuyết điểm: "I reserved a special solo seat for extra $80 and got charged for it but did not get that seat. I was seated in a window side seat with another passenger."
Ưu: "Nothing to like. If I could give them 0 stars I would"
Khuyết điểm: "Tight connection from our previous flight yet the counter folks were rude and rushed us. My daughter is obviously 7 months pregnant. Because our connecting flight left milwaukee over an hour late, we had no time to even grab a sandwich, no problem we will buy food on the plane. Wrong! The food is was gone so quickly that by the time they got to us, they were out of everything. Oh did I mention we also had 3 children ages 2, 7, and 9. Oh yes and the entertainment? Small screens mounted on the ceiling of the plane. How about updating your equipment?? Plane was old. No USB to charge your phone and stream from their App. Terrible. We own a 2nd home in Maui and travel there twice per year. Looking at other options."
Khuyết điểm: "I really did not like that I was unaware why I could not check in on my phone and then I get to the airport and the Alaska desk is closed. My phone just says the plane is sky west, me and the other workers at the airport had no idea what this meant. Very frustrating experience trying to check in, finally walker talkie a guy that new it was American. Frustrating I thought I would miss my flight, why not clearly state it's not an Alaska flight."
Ưu: "Today's trip.was ontime with a great crew. A big turnaround from our last trip."
Khuyết điểm: "Zip"
Khuyết điểm: "The tsa in chicago was very unorganized. The tsa workers were extremely rude."
Khuyết điểm: "delay, then no sandwiches available for purchase onboard during a 3-hr evening flight"
Ưu: "The flight attendants were great."
Khuyết điểm: "The flight was over an hour delayed. that meant I arrived home at 1am. That is a very rough morning."
Khuyết điểm: "Rude staff, they changed our flight 2 times and did not offer a drink or food"
Ưu: "Captain did his best to make up time"
Khuyết điểm: "Flight was initially delayed an hour, then bumped to 30 minutes late."
Ưu: "I like that on American you still get a complimentary cup of coffee, a bag of pretzels, and a normal sized seat. I'm OK paying for that after trying some of the budget airlines!"
Khuyết điểm: "Wish they had a gluten free snack, still that's really not a big deal at all!"
Ưu: "Liked the little compartment above the tray for electronic devices and the outlet below helped keep my grandsons tablet charged for the flight! Liked the headrest - had flaps that folded out for support if you needed a nap."
Khuyết điểm: "Will never fly American again"
Ưu: "My flight experience with Etihad Airway was fantastic. I will recommend anyone to flight with Etihad. Thank you for your great service Etihad crews. I will flight with you again soon."
Ưu: "Nice new seats"
Khuyết điểm: "Crew came by once with drinks, never came back through with food/snacks. Never came through with water, as they usually do later in this flight. They spent most of the time chatting in the galley."
Ưu: "Movies and on time departure and arrival"
Khuyết điểm: "Crazy uncontrolled child in row across from us."
Ưu: "The crew was very apologetic"
Khuyết điểm: "The fact that we were an hour and 45 minutes late leaving. I know they say weather was the cause and not their control, but every time...yes, every time I fly American there's a delay. Every time I've flown United I arrive early."
Khuyết điểm: "Delays and no communication on transfer options"
Ưu: "Great Workers, and Super nice staff."
Ưu: "Taking off and landing."
Khuyết điểm: "Boarding was slow. Seating was cramped."
Ưu: "There was entertainment on the flight"
Khuyết điểm: "Turbulence was horrible That there is no internet"
Ưu: "Lots of free movies."
Khuyết điểm: "No free food."
Khuyết điểm: "The lady at baggage check-in was rude and persistent on not letting me board due to a slight fold in my passport. Other coworkers did not agree, and allowed me to proceed. She also spent 20 minutes in back searching for information while I waited and the line filled up. My luggage was also lost (the last to handle the luggage was this lady) and I needed to retrieve it 3 hours after my flight arrived."
Ưu: "The plane actually left without a cancellation"
Khuyết điểm: "Every flight on this trip was delayed"
Ưu: "Staff was friendly"
Khuyết điểm: "The seats were sooooooooo small and it felt like it was a really old plane, it shook a lot."