Khuyết điểm: "Prefer PBI we use FLL when there is no flight available from or to PBI"
Ưu: "Fast flight Social distancing A whole row to almost every person"
Khuyết điểm: "N/A"
Ưu: "On-time performance, upgrades, staff"
Ưu: "Boarding/ticketing/getting off the plane was all super efficient and quick. All the staff was super friendly and helpful. Made traveling so easy and stress-free."
Khuyết điểm: "The attendants could have been more hospitable"
Khuyết điểm: "Good food. Best airline I’ve traveled besides Southwest. First international flight and the crew was so nice and professional!"
Ưu: "Great service, easy boarding, good flight."
Khuyết điểm: "Cramped seats, like everyone."
Khuyết điểm: "Air Canada sucks. Not only did they delay our flight by 2.5 hours, it took them nearly an hour to get our baggage claim!"
Ưu: "Everything went well From boarding to exiting the aircraft."
Khuyết điểm: "Delayed 4 hours so I missed my connection. Flight attendants not kind. Could not sleep due to flight attendants chatter standing next to my seat."
Ưu: "The seats were large, and they had power."
Khuyết điểm: "The flights were both 2-3 hours late, and the airplanes were dirty. They blamed it all on weather, which is fair, but it's almost like their attitude was "hey, we're leaving late already (arriving at 3 am at my final destination), so we might as well not try to have good service since you'll already have a bad memory of this flight!" That being said, I would still take Air Canada in cases such as these where they are $400 cheaper than the competition. I'd still rather have a terrible flight and save $400 at this point in my life!"
Ưu: "Crew and flight were great"
Khuyết điểm: "Not great food, but that's ok."
Ưu: "Great flight"
Khuyết điểm: "The fact that there were no snacks"
Ưu: "it got me to my destination."
Khuyết điểm: "cramped for a tall person (6'3") such as myself. food was poor and portion small, bring your own. had to pay for beer and wine on transpacific flight."
Ưu: "on time, courteous and helpful flight attendants. Good food in the right amounts."
Khuyết điểm: "never easy to sleep properly, but was able to rest and sleep enough."
Ưu: "Easy to board and pass through customs on the way to Canada. Crew was nice. Overall a pretty average flight."
Khuyết điểm: "Entertainment system was broken for my seat. Screen wouldn't work properly. This was a problem in every seat I sat in."
Ưu: "Food, service, seat (Business class), aircraft"
Khuyết điểm: "No internet connection"
Khuyết điểm: "Flight was cancelled due to weather where the arriving plane was coming from. Apparently no other planes or crew were available to fill in. Interestingly, my daughter in Minneapolis knew before we did that our flight was cancelled. Poor communication. My son who was traveling with me was able to get help from Fatima on the "white phone". She got us to Winnipeg on a midnight flight and we then booked a $1400 Delta flight to Minneapolis from there. We needed to be there by 10 am to attend the legal adoption ceremony of my daughter's infant son. It was very close but we made it. Sorry to say but flying is no longer a pleasurable, exciting experience. Janet Davis"
Khuyết điểm: "No entertainment no snacks no checked in luggage. You have to pay to rent iPad to watch inflight movies as pay for earphones. Air Canada has become a premium priced airline with extra low cost /no frills service. Sad and disappointing. Last time I am flying with AC. Rather book cheaper airlines and know what to expect than pay a premium and get even less than the low cost option. Boarding staff was rude pushing people etc"
Khuyết điểm: "2 hour delay, lack of connecting ticket made me have to go through security all over again, the "entertainment" is an app for your smartphone/tablet."
Ưu: "The crew were polite and friendly."
Khuyết điểm: "It was a 3-hour flight, so there was no entertainment."
Ưu: "It was good flight experience. Friendly staff and comfortable flight."
Khuyết điểm: "The entertainment system was very old and kept freezing. It was difficult to use."
Khuyết điểm: "I had to eat a big pizza from outside.. nonsense food and only water being served 24/7 as if I am from a desert..bullshit."
Ưu: "It was a fast flight."
Khuyết điểm: "Leg room."
Ưu: "Flight crew were friendly"
Khuyết điểm: "Ground staff were terrible and the ground crew mysteriously disappeared. Air conditioning was not working on the flight while it was on the ground. All passengers sweating for an hour on the tarmac. Flight arrived 2.5 hrs late resulting in a missed connection."
Ưu: "Seats, entertainment"
Khuyết điểm: "We had to change planes, after boarding the original aircraft, and were delayed almost an hour. We thought the airline (Air Canada) could have recognized the inconvenience with a free drink or extra snack."
Khuyết điểm: "Flight didn't take off on time Mediocore service Medicare food Air Canada wouldn't let me pick my Seat. I hate to phone a friend at the airline to select a seat."
Khuyết điểm: "Missed connection because of their computer issues. The hotel they arranged for us was a 30minute drive from airport. We passed 50 hotel alternatives on the way. Nobody greeted us at the gate to explain our options. My luggage never arrived"
Ưu: "One of the wort scariest flights ever"
Ưu: "Guy at the gate in Toronto"
Khuyết điểm: "Late"
Ưu: "In flight entertainment"
Khuyết điểm: "Plane delayed by an hour without explanation. No seat selection or room for cartons due to it being oversold"
Khuyết điểm: "Small plane. Poor service. rough landing"
Ưu: "Great service, friendly staff, fuss-free boarding, good entertainment selection."
Khuyết điểm: "Plane could have been slightly cleaner (eg replace old, ratty in-flight magazines). Food was reasonable but a bit bland."
Ưu: "I flew in and out of Montreal to see if it was better than Newark or Philadelphia from upstate NY. It was all right. The food on Air Canada is not good AT ALL. The crew were very nice and had a good sense of humor. They were the best part. And at least I got an aisle seat--in the very last row of the huge plane. There must have been 500 people on board, and it was full to the gills."
Ưu: "Good entertainment"
Khuyết điểm: "The flight attendants were not very polite. One of them spilled one of the dinners right next to me and hardly cleaned it up. I waited for her to come back to clean it but a few hours later, I just cleaned it myself (even though she spilled all of it)."
Ưu: "Got upgrade"
Khuyết điểm: "Delayed 1 hour , totally full"
Ưu: "food and beverage service"
Khuyết điểm: "Lack of organization at boarding; zones need to line up in specific areas and board sequentially. Boarding was chaos."
Khuyết điểm: "First leg cancelled after we sat on plane for two hours. Missed connection, arrived 24 hours late. Air Canada provided excellent hotel and meal vouchers, however"
Ưu: "The staff offered a hotel and voucher for for 24hr delay but I was still unable to make up for lost travel time."
Khuyết điểm: "I missed my connecting flight to Dublin because the plane was delayed nearly three hours. I received a new ticket for 24hours after my oringial connecting flight. When I arrived in Dublin my baggage had been placed on the wrong flight."
Khuyết điểm: "The person next to us was too heavy to fit in her seat, so she flowed over into my husbands, making the whole trip uncomfortable. In addition she had a smell. Not sure what can be done about it, but it made a long trip really uncomfortable. Service and food was also much better on the South African airlines portion of the trip."
Ưu: "Everyone was very courteous to us. Very little turbulence on trip. Flying is very easy today more than Even 5 years ago. I will fly again on Air Canada"
Khuyết điểm: "Small basic meals"
Khuyết điểm: "Flight was great. Kayak was a nightmare to work with."
Khuyết điểm: "The fight itself was fine. Not great. Not terrible. But the airline lost my son's suitcase and has been entirely unhelpful ever since then. Now we have been stuck in a foreign country without clothes and toiletries for 36 hours and Air Canada's "helpline" has been anything but helpful. They can not find any information on the location of the suitcase and hope that they will find it in another 48 hours. Rediculous!! I will never fly them again and suggest that you save your money, effort and vacation by flying with another airline."
Ưu: "Decent flight"
Khuyết điểm: "Delays are part of travel, but they're ridiculous and I am unhappy with the delay leaving Minneapolis. It caused all sorts of problems down the line because it caused me to miss my connection, take different flights, and come into Munich much later than I had expected. Also, you Canadians don't have Sudoku in your magazines. Why?"
Ưu: "Crew was excellent"
Khuyết điểm: "No in flight entertainment. Any international flight I have taken offers that."
Ưu: "that the crew was friendly"
Khuyết điểm: "food was awful"
Khuyết điểm: "if you get in a que, then the computer goes down , your dead, AC line will be 1.5 hours to get to rebook. then you have 2 day to stay before you can get out. if you decide to go on delta because staying 2 day in hotel is more expensive than buying a new ticket ac will not refund you. Air Canada is the least flexible airline in the world relative to refund."
Ưu: "The aircraft was clean, flight on time, service and staff were very professional and courteous."
Khuyết điểm: "Boarding should be from the rear of the aircraft to reduce congestion in the aisles. Need more vegetarian food options."