Much bigger legroom than I expected. Crew member even help passengers to load their package which I rarely seen.
AA did horrible with the checking in. I was late my flight even though I got there 2 hours before my flight. There were bunches of people waiting in the line to check in and only had 2 agents at that time. More than half people in line couldn’t fly that day because the flight always took off before we checked in
This was by far the worst experience flying I have ever had
Was seatead at the end of the plane. Flight attendant moved me and the guy seated next to me up to the front. She even complimented my Hanna Hats' hat. Lived the experience ❤
This was first flight of the day and it was delayed they indicated because they did not have the equipment to start the engines. How does that happen. This caused a 50 minute delay. Also no information was provided by the ground team before boarding which went into instant accelerated mode as groups 1-6 almost at the same time. It was chaotic.
For auch a short flight it is annoying the number of announcements, mainly because you have a 30 to 35 mins flight and you music or movie stop for every announcement. They announced a drink service that never happened (understandable for such a short flight, but don’t bother me from sleeping or listening to music or watching a movie with and announcement we have to disregard) The crew was good… I feel bad for them having to push the credit cards so hard (also annoying) I did like the video of the safety features better than the old fashioned presentations
Ưu: "Very nice!!"
Khuyết điểm: "Snacks"
Ưu: "The crew was polite, including TSA, and I had no problems with anyone on board. There was also little turbulence, which was nice as a first time flyer."
Khuyết điểm: "The seats were incredibly uncomfortable, even with a pillow. I was in economy, but I was expecting at least a little cushion."
Ưu: "Seats were comfortable"
Khuyết điểm: "No beverages! I should be able to purchase a can of beer! I am willing to pay the outrageous cost of $8 for one can and still not able to do that! Ridiculous and I believe they are using the virus excuse to save money !"
Ưu: "Everyone from the TSA agent at gpt to the gate agents and airplane staff were very rude."
Khuyết điểm: "Just being helpful and friendly."
Ưu: "Attendant was quick to provide seatbelt extender."
Khuyết điểm: "Seatbelts were short. I'm a big guy, but I needed a seatbelt extender. This wasn't an issue on other flights."
Ưu: "The crew was amazing but I was on a United flight since American was late leaving Athens. AA booked me on a later flight from Chicago to San Francisco on United. They issued separate inside seats for my wife and I. United showed me their kindness by putting us together in economy Plus."
Khuyết điểm: "I don't blame American for being late but putting me on a United flight and splitting up my wife and I seperate seats was a little under the bar."
Ưu: "Extremely friendly and professional. Assets to your Airline."
Ưu: "I was comped an upgrade to first class for the 25 minute flight. That’s something."
Khuyết điểm: "A flight that was already 39 minutes late to board, was another 50 minutes late to take off. You really do get what you pay for."
Khuyết điểm: "The return flight was cancal very late"
Ưu: "The planes took off on time, and arrived early. Couldn’t ask for more!"
Khuyết điểm: "Seats were uncomfortable and legroom was bad."
Ưu: "Great entertainment and crew."
Khuyết điểm: "The seats are too close together. Sure, I could’ve paid extra to have more legroom, but the flight was already expensive enough. Please spread the seats back out a bit and charge us all the same price."
Ưu: "Loved the interactive headrest system. Games, movies and more. Kept me so busy that the trip seemed like minutes instead of hours. Very comfortable seats!!"
Khuyết điểm: "Tight squeeze down the aisle and heaven forbid you drop something while seated because you pretty much had to put your head on you neighbors lap to get it."
Khuyết điểm: "Pushy crowd.."
Ưu: "I really like that they free inflight WiFi and entertainment. The seats are little more comfortable than other airlines. The service was great too."
Ưu: "Crew was nice."
Khuyết điểm: "Having to check my carryon even though I was in the 12th row. I saw some passengers putting two items in the overhead, which makes it unfair to others."
Ưu: "With almost airlines charging much more while delivering much less, it was a pleasure to take this flight and actually be treated like a consumer who paid a lot of money to fly. They fed us, gave us drinks, and were generally very nice and accommodating."
Khuyết điểm: "No complaints, other than I wish I could afford first or business class!"
Ưu: "Seats were nice and enjoyed the entertainment. Late flight meant loads of open seats and everyone was very happy about that."
Khuyết điểm: "Delayed a half hour to board because flight attendants other flight was late getting in, but they kept us informed the entire time. Wasn’t their faults. Once we were on the plane, our flight was delayed for an hour, once again the pilots kept us informed and it wasn’t their faults. But it was kinda annoying."
Ưu: "Flt on time & comfortable. Crew outstanding!!"
Khuyết điểm: "This was my final connection from a long flight, we did a line to check in and get our boarding passes, when we got to the gate I found out I didn’t have a seat number asigned but husband did, they gave me one there but of course it was not next to my husband, it was the last seat available at the end next to restroom. The smell coming out from the it was so disgusting even before th first person went in, they should do something to improve the cleaness in the restroom between flights. It would probably take them 30 more minutes to do so, and I would not mind waiting for it even if this was my final flight after 15+ hours."
Ưu: "The trip was fast and efficient. The crew was very friendly and we had no issues."
Khuyết điểm: "Flight from Gulfport was delayed 3 hours and carry on bags with wheels were not allowed on the plane even though there met the size requirements for a carry on. I was allowed to bring it on the incoming flight, which was the same kind of plane. Not a pleasant experience and will definitely avoid American Airlines in the future."
Ưu: "Sat at the gate for a while before pushing off. An announcement would be nice. Crammed into tiny seats. Wi fi didn't work (broken yesterday and they didn't fix). Very limited entertainment options on an 8 hour flight."
Khuyết điểm: "Reasonably on time. Quit trying to sell us credit cards. How about improving the flying experience?"
Ưu: "On time"
Khuyết điểm: "Cold cabin"
Ưu: "Plenty of overhead storage. Loved USB and AC outlets. Comfortable and expeditious trip."
Khuyết điểm: "Inboard video sound system stunk. Movie audio was inaudible, particularly dialog, and to make matters worse, choosing subtitles obliterated the rest of the audio. Love Cayman but departure gates are crowded and chaotic."
Ưu: "Luggage made it without being stolen"
Khuyết điểm: "Too many delays.. 2 of the 3 flights were delayed and I missed my original connecting flight in Miami"
Ưu: "The crew was very nice and helpful"
Khuyết điểm: "The new AA rule about not being able to bring any carry on. Next we won’t be able to get a coat or a purse on. They making it harder and harder to fly with them."
Ưu: "Flight was smooth. Service was perfect"
Khuyết điểm: "Boarding process is horrible, too many groups, not logical at all."
Khuyết điểm: "Too many delays"
Khuyết điểm: "Had almost a 4 hour delay !!!!!"
Ưu: "Comfortable seat and environment, great food, smiling helpful staff"
Khuyết điểm: "Due to what had happened in Alicante and having to purchase a new ticket for Rosario IBERIA told us they could not issue a boarding pass due to the fact that the flight from Madrid to JFK was on American Airlines. Once we arrived in Madrid it was very nerve wrecking because we had to go to several places in and explain everything and we needed to do a lot of running in order to make it to our flight on time, all this with two small children and people that were so unwilling to help"
Ưu: "Helpful attitude of crew"
Khuyết điểm: "would have liked to be able to power up digital devices."
Khuyết điểm: "No usb or wall chargers. No inseat entertainment and glitchy wifi entertainment"
Khuyết điểm: "Lousy food. Cramped seats, try to make you pay extra for seats to sit together,"
Ưu: "The crew was wonderful and movie selection was excellent. They did not provide headphones however. Boo."
Ưu: "Fast boarding and left gate on time on a holiday"
Khuyết điểm: "Felt cramped in like cattle"
Khuyết điểm: "Checking one bag took 30 minutes. Very stressful"
Ưu: "Fast, friendly service."
Khuyết điểm: "N/A"
Ưu: "My 17 year old daughter flew American Airlines to attend a wedding. She recently had spinal surgery and is not able to lift more than 5lbs. After being assured by the airline that staff would help her with her carryon luggage, she was abandoned and ignored by both flight attendants. Each flight attendant referred het to the next, so she is walking back and forth tor their amusement. Tears rolling down her face, finally an elderly passenger helped her. Then the staff gave her attitude the entire flight. She may appear healthy, but she was cut from her neck to her waist and had two rods inserted along with bone grafts. I just cannot believe how awful she was treated."
Khuyết điểm: "The customer service was terroble. My daughter was humiliated."
Khuyết điểm: "I called around 5 times since june or july to change my flight because I was injured at work and couldn't travel. I called customers service and they told me that I cannot change my flight they dont give another solution they just told me that I have to buy another flight ticket. I will not recommended amy of my family or friends to travel in vayama."
Flight was good. Regular economy seats not as crowded as some other airlines. Would fly United again.
Ưu: "Everything was good needed a fast flight out and got it."
Khuyết điểm: "Single worst airline ever"
Ưu: "I like that they serve after dinner drinks which will help me to sleep on the plane. Their blankets are better than United. It was a safe flight and I was able to charge my cell phone. I paid for texting and that worked fine for the entire flight. Even with short layover my luggage made it."
Khuyết điểm: "I was in the last row so it wasn't as comfortable but there were no other aisle seats available. Food was okay but the red wine could have been better."
Ưu: "On time"
Khuyết điểm: "Food was poor"
Ưu: "The crew were so helpful and nice"
Khuyết điểm: "Only if teleportation exists"
Khuyết điểm: "Waited on runway for 30 minutes before taking off. No explanation from cockpit. Waited another 10 minutes once landed before pulling into deplaning area. It was an uncomfortable flight."
Ưu: "Departed and arrived on time."
Khuyết điểm: "Legroom was minimal."
Ưu: "Losding procedure orderly, staff helpful."
Khuyết điểm: "Pretzels are getting old, anything new out there?"
Khuyết điểm: "No communication with airlines as far as flight information. The airlines sent me gate change which was incorrect and almost missed my flight"
Ưu: "Finally got home"
Khuyết điểm: "Arrived at gate at1:15 boarded at 6:25 4 hours waiting for plane to arrive"
Ưu: "Rude flight attendant, 2 hrs late, crowded and uncomfortable. Had to beg for water. Just not good service."
Ưu: "Pilot made up time"
Khuyết điểm: "Flight was over 2 hours delayed due to winds"
Ưu: "Boarding speed was too notch."
Khuyết điểm: "I can't blame United for this, but we had to circle around Heathrow a couple of time and even had to perform and emergency pull up because there was an airplane still on the landing strip."
Ưu: "The crew was fun, courteous, and very helpful. The complimentary refreshments were slightly better than those offered by most airlines."
Khuyết điểm: "Our flight ended up being an hour delayed. The cabin during the flight was extremely cold, and the attendants finally gave my wife a blanket which was for first-class only because she was miserable. Also, the in-flight entertainment through their wi-if onboard was down for “maintenance” the entire trip."
Ưu: "Quiet and comfortable"
Khuyết điểm: "No movie or tv"
Ưu: "The entire team from check in until landing went over and aboard to ensure all passengers had a comfortable flight. Would consider flying with United again."
Khuyết điểm: "The lines at the security check point were out of control. However the agents did thier best to keep the lines moving efficiently. I would also have liked to receive more up to date airline notifications"
Ưu: "Service all crew excellent"
Khuyết điểm: "Boarding tome"
Ưu: "Very couteous and helpful at gate"
Khuyết điểm: "Delayed two hours which caused many travel problems"
Ưu: "Crew. Club soda. Safe landing."
Khuyết điểm: "Pay for movie. Delayed plane that landed 10 minutes after boarding for connecting flight which was last flight of the night."
Khuyết điểm: "last minute cancellation due to fog. don't they learn instrument flying?"
Ưu: "Absolutely nothing."
Khuyết điểm: "I missed my connecting flight due to delay and thus had to spend unneccessary money for a hotel, as well as an additional plane ticket to Cusco. Thanks for nothing."
Khuyết điểm: "Entertainment didn't work at all"
Ưu: "Spacious searsing"
Khuyết điểm: "Late timings and no proper estimation of delay time. The timings are changing for every half an hour. Which wasted lot of hours to passengers."
Ưu: "I ctually no complain but the wifi not free"
Ưu: "The employees"
Khuyết điểm: "The delay of 3 hours."
Ưu: "They helped get me rerouted."
Khuyết điểm: "It seems to be a common problem plaguing United. Last flight was 4 hours delayed. This time it was last minute notification of 2 hour delays that would automatically make a connection be missed. Delayed the whole trip by several hours. Getting tiered of constant problems with United."
Ưu: "Crew at counter n on plane were great. Perfect. Couldn't ask for more."
Ưu: "Status quo"
Khuyết điểm: "Flight was late arriving to gate hence late leaving, had a connecting flight."
Khuyết điểm: "Poor service very disappointed"
Khuyết điểm: "That no one told me about the mandatory $25 luggage fee even for a carry-on bag. Very dissatisfied."
Khuyết điểm: "The flight attendants were incredibly rude and you would think that after assaulting a passenger, they'd try to step it up a notch. I had fallen asleep in my seat and I woke up to the flight attendant rattling and waving a snack in my face saying "I don't want to have to come back to your seat if you get hungry later"---the flight was 1 hour, I doubt I would trouble them for much."
Khuyết điểm: "Crowded, overbooked, made me check my carry on which made me miss my train. Took 4 flights to get to my final destination. Small seats, uncomfortable... list goes on and on"
Ưu: "The crew were all very friendly"
Khuyết điểm: "Was very close to other passengers felt no breathing room"
Ưu: "Departure was delayed but we still arrived early."
Khuyết điểm: "Light was burned over my seat and the attendants wasn't able to help."
Khuyết điểm: "Rude attendants"
Ưu: "The crew was friendly and very efficient."
Khuyết điểm: "There was a gate change and it wasn't announced over the PA. The variety of food accessible was not what I expected."
Ưu: "I enjoyed the timely service and smooth ride."
Khuyết điểm: "Seats in coach get a little uncomfortable after a few hours."
Ưu: "The free entertainment"
Khuyết điểm: "Seats"
Ưu: "Updates to phone and pre checkin"
Khuyết điểm: "Flight crew unfriendly"
Khuyết điểm: "They take to different cities end up flying more than 24 hours I will never flight with united"
Ưu: "Leg room"
Khuyết điểm: "A ok"
Ưu: "The staff was very friendly seats so close together that when the person in front of my lean her seat back, it crunched my knees and I am inky 5'10. Gonna try American and Delta"
Ưu: "Boarding and de-boarding seemed quicker than other flights on other airlines"
Khuyết điểm: "Noisy/ squeaky seat"
Khuyết điểm: "Comfort?? What comfort?? This will be the last time I'll use United !!!"
Ưu: "Amazing service."
Khuyết điểm: "Bag pricing for overweight."
Khuyết điểm: "personal entertainment connection was spotty."
Ưu: "crew members."
Khuyết điểm: "got delay."
Khuyết điểm: "Comparable to a bus ride on a perilous dirt road in a third world country."