They ran out of the bibimbap in economy
Airplane always broken, delay couple times. Impact my travel plans. Worse experience ever in my life. Will never flight Delta again.
boarding by bus(riding about 10 mins)
Ưu: "Crew was amazing. They were friendly and kind. Very helpful. Made sure I was comfortable and made sure the area was clean and safe."
Ưu: "This was a Delta codeshare on a Korean Airlines plane. The seats in business class were very comfortable and it was easy to stretch out and sleep."
Khuyết điểm: "The food was mediocre. Not terrible but not very tasty either. There is no wifi!"
Khuyết điểm: "if the music list is great with latest songs.. charging of phone took so long to be charged"
Ưu: "Crew was great and economy seats have above average legroom."
Khuyết điểm: "Bathrooms could have been cleaned up a bit."
Ưu: "Friendly crew, 747-8 upper deck window seats in business have lots of storage at the under window bins"
Khuyết điểm: "I was looking forward to flying a 747-8 again, it’s a nice aircraft but I found it more noisy than 787 and 350. Meals were very Asian oriented, entertainment had limited options. Had expected better on such a comparative route across the pacific"
Ưu: "Everything was good, excellent. No complaint at all!"
Khuyết điểm: "Perfect no further better service, I suppose."
Ưu: "I always love Korean Air crew, you do have 5-star staff!"
Khuyết điểm: "I can’t think of anything for now! Overall I had a great flight."
Ưu: "The food was great and I was glad they had such good vegetarian options. It was nice they gave us pillows and blankets."
Khuyết điểm: "It was an overnight flight and they had the lights on for a long time and kept coming by to hand out things which made it hard to sleep but it was still nice they gave us the attention. I’d also like to see fewer wasteful disposable food containers."
Ưu: "Crew, Food, Boarding, Entertainment."
Khuyết điểm: "My husband and I sat in row 30 (center & aisle). I sat in the center. As soon as the plane took off, we all heard a dog bark nonstop. The lady directly in front of me had brought a dog!! We felt terrible for the person to the lady's left and right. And then in the middle of the flight her dog pooped all over the floor! And the poor Stewardess' (they were SO wonderful) had to clean up the mess. Then the lady had to clean up more pee and poop and left all that mess right in front of my feet and handbag (which I put under the seat)! I had to hold onto my handbag and shoes the entire trip bc it was touching the pile of dirty paper towels! I couldn't eat the meal due to the gross situation, and I was very upset about this situation all bc of this one lady who had no regard for the ppl around her and behind her! I don't know what your policies are concerning bringing a dog on a plane, but it ruined my flight. I love Korean Air, and love the service and the stewardess' professionalism and attentiveness, but this has made me think twice about flying anywhere on Korean Air!"
Khuyết điểm: "The only thing that brought my rating of this flight down was the fact that it was so hot in the plane! From the moment we boarded, this plane was, for reasons we couldn’t figure out, stuffy and uncomfortably hot. My pregnant girlfriend did not particularly enjoy this flight."
Ưu: "From boarding to meal to disembarking, Korean Air does it right. They are attentive to your needs and provide excellent customer service."
Khuyết điểm: "On this particular flight, a nice glass of white wine would have been nice but they had beer instead. I survived. Additionally, an upgrade on their earphones would be nice. Their sound quality is not the best."
Ưu: "Adult and kids menu was good on flights departing San Francisco. Programming options were Good."
Khuyết điểm: "Lot of walking (almost an hour) between terminals for transfer between 261 and 236 gates."
Ưu: "nothing, i regret flying west jet but i had no choice bc it was the only option for my layover."
Khuyết điểm: "- boarding was late - take off time took forever (kept circling around) - no entertainment - uncomfortable seats - very loud plane compared to other airlines"
Ưu: "I was not able to make the flight because the Delta flight from Richmond to New York got cancelled."
Khuyết điểm: "1st leg of Flight got cancelled."
Ưu: "Friendly crew, good food, roomy in economy (especially as the middle seat was not occupied)."
Khuyết điểm: "Very limited movie/entertainment selection."
Ưu: "How often i was fed"
Khuyết điểm: "I wanted to upgrade and they said no even rhough it wasnt full"
Ưu: "Flight attendants are pretty and nice."
Khuyết điểm: "Nothing"
Khuyết điểm: "The plane was way too hot! Being trapped in a stuffy plane for 5 hours and sweating was the worst!"
Ưu: "the movie selection"
Khuyết điểm: "the seats are so closely packed any inclination inconveniences the person seated behind. in all respects save for the name and price this replicated a cheap budget airline. i expected more from SA. the flight crew was brusque and made it appear that they were grudgingly doing one s personal favor rather than their job"
Ưu: "Friendly staff, good leg room, pillow and blanket are provided and food was pretty good too."
Ưu: "The crew was great."
Khuyết điểm: "I know you are not the only airline that does this, but the seats are cramped. I am not a big guy. I can't imagine what a heavier or tall person goes through in those economy seats."
Khuyết điểm: "late departure"
Ưu: "Reliable, quick boarding, Incheon is a nice airport"
Ưu: "I love it."
Khuyết điểm: "none"
Khuyết điểm: "Delayed for 2 hours. Otherwise staff and service was good"
Ưu: "Great service, very clean"
Khuyết điểm: "Flight was delayed"
Khuyết điểm: "Flight was delayed for 2 hours from Seoul to SGN. The boarding gate was changed a couple of time, it was very confusing & chaotic. The airplane was very old & the seats were not comfortable."
Ưu: "Food and accommodating flight attendants."
Khuyết điểm: "The seat is small"
Ưu: "Landed safe"
Khuyết điểm: "2 hours on tarmac waiting....terrible. Didn't eat the food"
Khuyết điểm: "long hours"
Khuyết điểm: "The amenities provided, like oral products, were not the same as what we got coming from the USA , going to South Kirea There were also less movie and TV choices to choose from. T"
Ưu: "Most people sleep as this is a connection from other long flights."
Ưu: "Aircraft was extremely comfortable. Check-in and boarding process very efficient Service was amazing!"
Ưu: "Great service and decent food, clean new plane!"
Ưu: "Timely and professional services,well polite and corteous staff"
Ưu: "All of the flight attendants were professional in appearance and behavior. They cleaned the restrooms after each client left the restroom."
Khuyết điểm: "I was coming from a very cold climate and had on long underwear under my street clothes. So unfortunately, it seemed that the blankets were "too" warm on the plane."
Khuyết điểm: "The delay of 2 1/2 hours was difficult Arrived at 2 a.m. and not 1045 pm. No reason given for the delay"
Ưu: "Friendly service and food pretty good. Great price for value."
Khuyết điểm: "Seating was changed even though i prebooked."
Ưu: "I make the trip to the Philippines a few times a year and usually on delta. I tried Korean this time and was pleasantly relieved to find they offer a equal or better experience for less money in many cases"
Khuyết điểm: "Nothing that wouldn't be the case in most airlines given the same situation. Only issue I have is short time change in flight but less than 30 minutes did not affect me and likely anyone else either"
Khuyết điểm: "they don't know what is customer service just they know what is RUDE mean.."
Ưu: "The movie selection"
Khuyết điểm: "Let's start with the overrated leg space and seating comfort. It was cramped as with any other regular airline. Seats in the economy section are not comfortable and have no back support. These seats should have better cushions and back support. Our flight attendant had a bad attitude after we asked for wine and didn't offered us any beverages for at least two occasions. No warm towel either. She just skipped us like we were not there. The meals are just ok. Nothing remarkable. Then we stand in line for almost two hours after a 14.5 hours flight to get through immigration. The overall experience was not good at all and for that price the comfort and service should be much better."
Ưu: "Great service by all. Very friendly and helpful staff. Thank you for an enjoyable and smooth flight!"
Ưu: "Great service and entertainment"
Khuyết điểm: "Food was no good"
Food options should be better for vegetarians
They can improve the food, specially dessert.
Cancelled flight at the last minute, tried to sell the same ticket for triple the price.. very poor service
The flight was 2 hour late and they also misplaced luggage of many customer. Including mine.
Everything is good and will manage
Khuyết điểm: "It would have been better if the wifi was included."
Ưu: "Crew was good"
Khuyết điểm: "Boarding, comfort of seat"
Ưu: "Crew, food."
Khuyết điểm: "Dulles airport - yes, not directly related to the airline but Dulles is over capacity. Some should consider BWI - Baltimore Washington International that is little further but still a good airport."
Ưu: "Seat was comfortable and entertainment selection was good."
Khuyết điểm: "More snacks on a long flight would be good. Hot chocolate instead of tea and coffee would be appreciated by non-tea/coffee drinkers."
Khuyết điểm: "Need FREE WIFI and CHARGING Ports Which are ABSOLUTE MUST IN ANY AIRCRAFT."
Ưu: "Great experience"
Khuyết điểm: "Excellent"
Ưu: "Entertainment, crew was very hard-working."
Khuyết điểm: "Economy seats are way too tight, had severe problems with knee room when seat in front was reclined. A terrible passenger just forward of me had no regard to this issue and refused to be cooperative. Food was lukewarm at best and was on mildly appetizing in economy."
Ưu: "I like that they deliver me safe and sound to Vietnam"
Khuyết điểm: "I would prefer no interruptions while I am watching my movie"
Ưu: "Nice new plane. Good seats. Good seat space between you and person in front of you."
Khuyết điểm: "Nothing."
Ưu: "Crew was friendly and helpful."
Khuyết điểm: "the lights kept changing color above constantly which made it hard to sleep when needed. Was traveling with 2 small children and the ability to sit/eat comfortably was a challenge due to the limited space. Food was unappetizing and would have just preferred more fruits instead of the bland meals"
Khuyết điểm: "For deboarding they used stairs (not ramps) at their hub in Doha - must be some sort of new innovation to improve fitness. The Wifi onboard was in name only - it was so slow you wouldn't notice it is working or not - i flew Qatar because they claimed to have Wifi- hugely disappointed."
Ưu: "Great crew and front desk"
Ưu: "Good service and a modern airplane"
Khuyết điểm: "The check in at JFK, too chaotic"
Ưu: "Excellent Service and most friendly staff"
Khuyết điểm: "Nothing was bad. But the food taste can be better"
Khuyết điểm: "Narrow 2x2 sleeper seats are really narrow and feel much too close to one another. ."
Ưu: "Service is courteous, both on the ground and air. Food & entertainment was top-notch as well. Enjoyed my flight, again on Qatar!"
Ưu: "business cabin nearly empty. comfortable seats"
Khuyết điểm: "Expensive WiFi"
Ưu: "They do their job well"
Ưu: "air hostess very nice polite five star"
Khuyết điểm: "seat alloted"
Khuyết điểm: "I didn't like that my original return flight selection was changed one month after confirming. The new flight details which were automatically chosen for me had me coming back home a full day later. This forced me to have to select a new return flight with an 8 hour layover."
Ưu: "Food was good. Quick response to call"
Khuyết điểm: "Toilet wasnt clean enough. Not offered water regularly"
Ưu: "They do not provide hotel service even in a 11 hour layover saying the ticket is pomotional. If that is the case, why they sell tickets on promotion? Cheap mentality"
Khuyết điểm: "Seat to LA was broken"
Khuyết điểm: "Good service"
Ưu: "Plane, crew, boarding"
Khuyết điểm: "Coach class is not for long haul flights"
Ưu: "The flight got delayed for 4.5 hours. We didnt receive any call, sms or email informing us about the delay. We went to the airport for checkin only to discover that it was delayed! No justification or any reason were given to us. We are travelling with a baby. We had to get a taxi to return to our home and return back to the airport after 4.5 hours. Called qatar airways and send them a xomplaint email. No one cared to answer. The worst flight ever. Will never go with qatar airways anymore"
Khuyết điểm: "Delayed for 4.5 hours. Extremely bad customer service"
Ưu: "The food was good. The legroom was enjoyable."
Khuyết điểm: "I checked two bags and had them marked 'fragile', as I had valuables in there that I packed securely. When I retrieved the bags on the carousel, the fragile sticker was mangled, and both items from both bags were broken. Pieces of art I can not replace. Also, it took over 30 minutes upon multiple requests for the attendant to acknowledge my need for assistance."
Ưu: "Smoothe landing"
Khuyết điểm: "Old plane, some kind of tablet thing with an attached remote almost impossible to figure out even how it works. 7hr flight and I only saw the steward twice."
Khuyết điểm: "in flight entertainment interface can be improved to be more user friendly."
Ưu: "The stewards were very attractive, the entertainment was plenty of movie choices."
Khuyết điểm: "The food was terrible, the seats were extremely uncomfortiable."
Khuyết điểm: "Crew members were not concerned. Service was not proper and on time."
Ưu: "Seats are comfortable with sufficient leg space and overall ambience of the cabin."
Khuyết điểm: "I pre ordered Hindu meal. The meal selection by the airline was same from Karachi-Doha and Doha-Chicago. There was no choice of menu in the meal on such a long flight. Moreover taste of offered food was not satisfactory."
Ưu: "Staff were friendly, food was good, and the plane was nice."
Khuyết điểm: "In the bathrooms there was only one type of tissue paper beside the toilet paper. Adding a thicker paper towel like most airlines do would be better so that passengers can clean up any water splashes as soft tissue is not effective for this."
Ưu: "The food and entertainment systems were good. The staff on the plane were pleasant."
Ưu: "It was not a full flight. It was ok."
Khuyết điểm: "Well, I noticed when the person in front of me reclined their seat, I had a hard time adjusting the entertainment screen so I could see it properly."
Khuyết điểm: "There was nothing to like. Considering my travel experience with Qatar & middle eastern airlines they've gone worst. The aircrafts need to be upgraded especially on long flights. Food was horrible and so was the entertainment. Would not recommend or fly Qatar again."
Khuyết điểm: "Worst customer service ever seen in my 15years of flying experience. Initially charged $1000 for 3 tickets for modification of return trip - confirmed the same and tickets issued (i'm fine with this). But, after i made arrangements for new date, I got a call saying calculation error and asked to pay another $500 leaving me no choices. How can such a reputed airline have no tools to calculate the pay? Other airlines offered one-way for half of the price i paid. On top of it, online helpdek promised front line seat to satisfy me but nothing was offered even if i ask explicitly. Simply declined saying i am not in priority list. Why do they make false promises? Friends, Just don't fly in Qatar for food....."
Ưu: "Overall - Flight was good."
Khuyết điểm: "Food quality should be improved. Most of the staff were very courteous, except on two minor request. I guess the stewardess was a little stress due a very demanding passenger, but should not be reflected to other customers."
Ưu: "Comfortable wide seats, good service"
Khuyết điểm: "The seat cussion on the airplane is to hard for a 5+ hours flight. Not enough food for vegans"
The flight was delayed. Because of this we missed out connecting flight to Rome. We got rebooked the following day. Wasted a whole day of vacation and did not get a credit for the hotel I had booked in Rome. Terrible experience
Great, easy, and quick flight
I liked that they were quick with the groups to board. I think availability to watch or use the entertainment on board could have been better such as a screen in the back of the seat in front of everyone would make sense.
AA did horrible with the checking in. I was late my flight even though I got there 2 hours before my flight. There were bunches of people waiting in the line to check in and only had 2 agents at that time. More than half people in line couldn’t fly that day because the flight always took off before we checked in
Flight was 3 hrs late for no apparent reason. Got assigned into last row by the bathroom with 2 yo child extremely tired and anxious because ether delay
Liked the entertaining pilot on flight into Portland maine Disliked the incessant announcements as usual on every flight. They are typically way too loud and actually hurt my ears
Some kind of beverage could’ve been offered at least.
Two meals were served in the First class during 9hr long flight! Great for domestic!!! Mai Tai drink was excellent!
We arrived early, then sat on the runway for almost an hr. I then missed my connecting flight.
Ưu: "Seats were comfortable"
Khuyết điểm: "Flight attendant needs a lesson in FRIENDLY customer service he was almost rude to guests"
Ưu: "Boarding in Bozeman was good."
Khuyết điểm: "Couldn’t hear the pilot at all, which was disconcerting through a pretty turbulent flight. Unclear about beverage service; some people seemed to get drinks but no one ever asked if we wanted anything. Finally the app did not work consistently for in-flight entertainment"
Ưu: "not much; very crowded; feel bad for the crew too;"
Khuyết điểm: "put more flights and give people some room; or put less seats; over booking and over crowded flights are not fun. basically, i am expecting some improvement either from you or from other companies"
Khuyết điểm: "Seats on American are tight with very little leg room, otherwise great crew and in-flight services!"
Khuyết điểm: "Not being an hour late. Someone to manage social distancing at gates. What a mess. Flight was easy tho."
Ưu: "Lounge was nice at DFW"
Khuyết điểm: "American Airlines alone received over $10 billion in COVID relief, yet they are steadfast on a policy that separates customers on the same reservation (basic economy). $$$ over health & safety. Other airlines are leaving the middle row empty while AA wants a second bailout from Congress. Shameful!"
Ưu: "Fast transportation"
Khuyết điểm: "It could be better if the pandemic was over, I think everything could be better."
Ưu: "The staff was friendly, the available entertainment was good, and the seats were reasonably comfortable."
Khuyết điểm: "Our final connecting flight was late because the plane and the crew had not yet arrived at our airport before we were supposed to start boarding. The airline did not announce this until we were scheduled to start boarding. We had to go to a different gate and wait nearly two more hours for our flight to depart."
Ưu: "Crew was good. I slept and they didn't bother me."
Khuyết điểm: "Nothing I can think of"
Ưu: "cabin attendant was excellent"
Khuyết điểm: "terrible plane because overhead space is extremely limited and the curvature of the plane limits legroom for window seats."
Khuyết điểm: "I downloaded the AA ap and followed the instructions but could not get entertainment to work on my Android phone."
Khuyết điểm: "The flight from Chicago to Barcelona was delayed by 1.5 hour due to first, unexplained reason (looked like late arrival) and updating navigation maps (??). The flight back from Barcelona to Chicago was delayed by 3 hours first due to late arrival and then congestion at the airport."
Khuyết điểm: "Very close quarters, food was what you might expect - just ok, media /entertainment console not working and then we had the crying baby. Suggest priority boarding, go for additional leg room, bring your own media entertainment and purchase good noise cancelation headphones."
Khuyết điểm: "Every time I fly American through Charlotte someone removes my protective cover from one of my suitcases and does not put it back and I lose an expensive cover and my suitcase gets scratched."
Khuyết điểm: "very cramped very old plane with no wifi. UPGRADE YOUR FLEET!!!"
Khuyết điểm: "Excellent flight"
Khuyết điểm: "There was literally no entertainment for over three hour flight and our flight was delayed an hour while we were on the plane."
Ưu: "Excellent seats and early arrival"
Khuyết điểm: "Lack of food choices or entertainment"
Ưu: "Free movies on the included display and electric outlets are top notch."
Khuyết điểm: "I wish they would offer food service more in the middle as we just ate before boarding."
Khuyết điểm: "No entertainment or WiFi at all"
Khuyết điểm: "Old plane. No power to recharge electronics."
Ưu: "Plane was new and clean..good leg room."
Khuyết điểm: "Being told to shut window blinds and spent most of the journey in darkness. No hot drinks. Long gaps between cold drinks. Staff not very friendly."
Khuyết điểm: "I'm 6ft2in not enough leg room"
Khuyết điểm: "Sat on the plane for an hour waiting for crew - limited air conditioning"
Ưu: "Good is that they sent you to Finnair to correct AA created break in service...why would they pay for it? AA is just an operator per itinerary! Why would you care if ppl get help with connections!"
Khuyết điểm: "Checked in online on Finnair and automatically for the second connecting flight...and not the first -AA. So, had to check-in again for the first flight at the terminal. Board passes were printed 2 out of 3 by AA and both had errors - wrong gate for the first flight and no boarding info for the second connecting flight - just blank! AA did not provide connecting info until I found an unoccupied employee at the terminal and customer service lines were about 20 people in 2 locations I went to. The connecting info should be in the itinerary they said at customer service...nope, it was not there either!"
Ưu: "Didn’t expect a hot dinner or a breffy, so that was nice!"
Khuyết điểm: "Felt crowded for such a long flight, but the flight crew was great."
Ưu: "This flight is the normal nonstop from Mia to StL. The seating is tight but not completely uncomfortable."
Khuyết điểm: "I just had knee replacement 4 1/2 months ago. It was difficult to fully extend my leg under the seat in front of me because the space between rows has shrunk to include more seating."
Ưu: "Smooth ride, easy security"
Ưu: "I was really impressed by the dinner and breakfast choices. I liked that the plane had several bathrooms, and great-looking staff. It’s sad to fly somewhere and see staff not care about their appearance. They were also very attentive and personable."
Khuyết điểm: "I’m a tall person so sitting through a 9-hour flight was hard for me. I tried to go to sleep but leg room was an issue. I sat in the middle row in the back center section of the plane."
Ưu: "Everything was on time and handled efficiently and courteously. I was pleased with everything."
Ưu: "Flight left and arrived early"
Khuyết điểm: "Insufficient supply of Immigration forms"
Ưu: "Staff was awesome!"
Khuyết điểm: "As was getting in line for security, overheard it was at least a one-half hour wait. The wait was actually pretty close to 1/2 hr."
Khuyết điểm: "No headset for entertainment"
Ưu: "Everything was great to me"
Khuyết điểm: "The flight was packed"
Khuyết điểm: "tiny plane with uncomfortable, old seats. no entertainment options on a 3 hour flight. No food options for purchase."
Khuyết điểm: "The storage are very small, by the time i boarded everything was full. I had to hand carry bags and i had to put it in front of me which is a very small space already, on top of that i had the window sit so i had no space to move. it was very uncomfortable, and flight was delayed. We sat there for an hour before taking off but i understand its due to the weather but it was my worst plane ride not worth 300dollars. I will not ride american airline again."
Ưu: "There were a lot of entertainment options, the seats were comfortable, staff was attentive, and two meals were included."
Khuyết điểm: "Getting around London Heathrow was a pain and took a long time."
Ưu: "Got me to destination, I slept the whole way."
Khuyết điểm: "Delayed for about 15 minutes on arrival, something about maintenance and the entry door."
Ưu: "Flight was smooth and comfortable."
Khuyết điểm: "I didn't find the crew very friendly and often don't on AA. Boarding was difficult as the agent was difficult to hear/understand."
Ưu: "Immediately after I finished with the check in agent, two men flashed police badges, grabbed my bags, and took me to a sketchy back room upstairs and absolutely tore apart my bags. While my bags were being searched they peppered me with questions. It lasted about 20 minutes and it was extraordinaryly stressful because they didn't seem to care if I was going to miss my flight. Normally, i wouldn't blame the airline for this, but another lady who was similarly harassed said that when she asked someone they said that if you're traveling alone and booked online, you got flagged for this extra screening. (A young German man was also dragged to the back room... we were all very non-Andean looking). That is ridiculous criteria to prevent anything- terrorism or drug smuggling! I would think the airline/police could come up with better criteria. Also, there was no drug sniffing dog and they didn't even have me turn on my gigantic camera... which I have had to do in the past to demonstrate that it was functional. Horrible."
Khuyết điểm: "Allowed me to take earlier flight"