Khuyết điểm: "Misdirected at upper entrance."
Khuyết điểm: "Food was lacking, everything else excellent! Not enough components to the meals. Be nice to have cheese/crackers. Better salad."
Ưu: "Professional and friendly Crew & the movies"
Khuyết điểm: "Too cold, seats to narrow, food not so tasty."
Khuyết điểm: "The flight was three hours late."
Khuyết điểm: "The check in counter service is terrible. Very unprofessional with terrible attitude. Can not pronounce the gate number clearly. After I clear up with him, he started gossiping with his colleague as it was my fault for not comprehending his English. How did Cathay Pacific become this way?"
Ưu: "Crew was polite. Clean cabin."
Khuyết điểm: "Electronic entertainment system appears a bit old. Lacks USB sockets."
Khuyết điểm: "Nothing it was perfect .the flight was so excellent .no words to say"
Ưu: "On time, safe, standard service"
Khuyết điểm: "Seats unconfertabale"
Ưu: "Service is up to par. Seat is good. Enough legroom. Smooth flight"
Khuyết điểm: "The meal is awful. Not enough meal options. No menu handed out to the passengers. There are only two meals for 11 hours flight."
Ưu: "Reasonable leg room in the economy"
Khuyết điểm: "Flight was delayed for 2 hours I could not take on board by carry on luggage because it weighted 10kg. Food service was poor and not well organized"
Ưu: "Comfortable enough on board. Good service."
Khuyết điểm: "Late out and inbound. Dirty Airbus plane outside. Needs a good scrub!"
Ưu: "Disciplined, timeliness."
Ưu: "pilot’s operation of the plane is very good"
Khuyết điểm: "there’s not enough snacks/food"
Ưu: "Food was fine. Everything was run efficiently. I have no complaints."
Ưu: "I am a wheelchair user and Cathay Pacific took excellent care of me"
Khuyết điểm: "Turbulence."
Ưu: "Staff was welcoming, everything was well organised, food was good. Journey was comforatable ."
Khuyết điểm: "More choices foe veg meals"
Ưu: "The crew is so nice!"
Khuyết điểm: "Same seat selection issue."
Khuyết điểm: "Original itinerary was not followed. Plane from manila to hongkong left late and was transferred to a different flight for hongkong to Auckland .Seats not even together. Was put on 2 lay overs instead of just 1 (hongkong to Aussie then Aussie to Auckland. With no compensation at all. Sorry is not enough."
Ưu: "Cathay never let you down. Good service, great staff."
Khuyết điểm: "Food was ok. Toilets were not given any attention during the 14 hour flight. Overhead bins were full so i had to sit for 14 hours with my backpack at my feet"
Ưu: "Comfortable, good food, staff spoke English well"
Khuyết điểm: "Bad Turbulence for about 1/3 of the flight. Arrived 45 minutes early, sat on runway - not Cathay's fault. What WAS their fault, was the AWFUL, AWFUL MUSIC played over the PA during the wait. It was like Chinese water torture. After more than 15 hours on the plane, it was a repetitive loop that they probably thought would be soothing, but it made me want to scream."
Ưu: "very accommodating, I don,t know that hand carry bags changed to smaller size now, they helped me checked it in for free. I travel to the Phillippines every year ,I will fly w/ Cathay Pacific from now on. THANK YOU"
Ưu: "Great customer service."
Khuyết điểm: "There was a long delay when boarding the connecting flight to SGN and there weren't any clear updates on the flight status. I didn't mind the wait so much but I wish they had announced the current status more clearly."
Ưu: "Very good service. Professional and friendly"
Khuyết điểm: "The rush at lay over to get to the next plane. No time even for just a cigarette, before the long flight to NYC."
Ưu: "Great service and food as always. I sat in business class and the seats and tv entertainment center are so old now. Time for an upgrade"
Ưu: "Most of the stuff was regular flights"
Khuyết điểm: "Even after explicitly asking them for Hindu vegetarian food they gave me chicken with the wrong label. I realized it after eating a bite. They should not have done this mistake."
Ưu: "Great service from flight attendants."
Ưu: "Checkin was a breeze, the flight attendants were great, food was good, seats were comfortable, good selection of movies. What more can you ask for"
Ưu: "Flight was delayed Made connection just in time"
Khuyết điểm: "No gap to weigh your head on side of plane. Relatively uncomfortable window seat."
Ưu: "Food was good and seats were comfy :) Quick boarding and timely departures which I really like coz it got me to the destination pretty on time compared to other airlines."
Khuyết điểm: "Staff seemed a bit stressed at times. Service seemed rushed but acceptable."
Ưu: "Able to sleep. Arrived safely."
Khuyết điểm: "I accidentally sat in the wrong seat and had settled in comfortably, when a crew member pointed it out, I quickly got up and made my way to my seat. However someone was sitting there. The crew member told me that since the person had settled in I'd have to sit in another seat and pointed to yet another seat. Needless to say I was very confused and more than a little ticked with the inconsistent behaviour. Things didn't get any better when they defended their approach instead of simply acknowledging the problem."
Ưu: "Overall from accommodations to friendly staff my experience with the Cathay Pacific air is outstanding. I will recommend it to all of my family & friends! Thank you CPAir!"
Khuyết điểm: "Nothing"
Khuyết điểm: "No audio/video entertainment."
Ưu: "Entertainment system"
Khuyết điểm: "The seats are not comfortable. My head kept rolling forward when sleeping because there was not enough recline. Couldn't sleep my entire 14 hour flight."
Ưu: "Very spacious and comfortable seats, great service, good food."
Khuyết điểm: "Need a little extra leg room"
Khuyết điểm: "The blankets and pillows were dirty and worn out. The plane was the same."
Ưu: "Shorter flight airplane much nicer"
Ưu: "many choices of movies, tv and music program. great service on board"
Khuyết điểm: "delay for one and a half hours"
Ưu: "Like the upgrade to economy premium."
Khuyết điểm: "The smell of the bathroom since the seat was near toilet"
Ưu: "Got upgraded to business - awesome"
Khuyết điểm: "Boarding was slightly confusing/chaotic"
Ưu: "Food was pretty good and the staff helped with providing tea periodically."
Khuyết điểm: "The chicken rice was a bit disappointing. On the way out from Bangkok to Fukuoka the food was better. I was left wandering around at the Hong Kong airport to find the gate. The transfer station at E2 was hard to find - more signs or better directions from personnel would have helped. This was in contrast to the exceptional treatment I received from CP when I was making my close connection in Hong Kong on the way from Bangkok to Fukuoka. The lady helped escort me through the airport to make sure I caught my flight and had been waiting there as I exited the plane -- that was fantastic but in sharp contrast to my experience on the return segments."
Ưu: "Overall concern about being on time!"
Khuyết điểm: "Service could be a bit more friendly and helpful."
Ưu: "Cathay's staff remain excellent and remain a standout feature."
Khuyết điểm: "The quality of the food has decreased dramatically in recent years. Quality meals and entertainment was a hallmark of Cathay previously, now is is below average. Seats are not as comfortable as the ones used 5+ years ago. Overall a big disappointment. Cathay is ot what it used to be. I probably will use another carrier on my next trip."
No entertainment although TV screens on during flight.
Great food, best in the business
The food and drinks were sub par.. the crew onboard was terrific, awesome bunch and so helpful.. check in could have been better as I did not get my boarding pass for connecting flight, this was a nuisance as I had to get to another desk at Istanbul Airport before transitioning to the International flights terminal. Insufficient ground staff at the Business class travel services desk. Ground staff at Istanbul airport are not very helpful and can be quite rude. But 10 thumbs up for the flight crew, thank goodness they made our flight so comfortable.
Ưu: "crew need to be more polite and kind"
Khuyết điểm: "just a more kind crew would be great"
Ưu: "Crew was super 5 stars, airplane 0 stars, narrow and ugly, change planes , who gave any star to that Airline don't belief ."
Khuyết điểm: "Bigger seats for 10 hour flights"
Khuyết điểm: "Nothing could have been better. Turkish airline is the best and the VIP loung is heaven on earth !"
Ưu: "Crew was very good and the food excellent."
Khuyết điểm: "Seat space is a little small."
Ưu: "The # of movies."
Khuyết điểm: "I sat next to 2 children. It smelled like baby poo off and on for the whole flight. There are no individual AC so the entire plane was on one temp which was stuffy and smelly at times. If some one passed gas, you could for sure smell it. I told the flight attendant and they agreed before I could describe so it wasn’t just me."
Ưu: "Not as my expected"
Khuyết điểm: "Check in team at airport very tuff and I have 9 kg only they let me pay full SR 450 which too high and generally all airlines they don’t ask u to pay like such weight as business class passenger. Quality of food, aircraft very old and seats not comfortable"
Khuyết điểm: "Delayed flight 1 hour"
Ưu: "Good Food. Polite treatment of Customers. Good Luggage allowance."
Ưu: "We get turkey on time waiting in the air port for 9:30 hour then we get the plane and waiting two more hours on the ground so the flight very tiering I will never take Turkish airlines again in the pass never happened I don’t know happened to the management ???"
Khuyết điểm: "My flight take 32 hours the price not worth it ,,, they said if you stay ten ours they give us a hotel room they did not they give us a sorry meal ,,, the food court very crowded and mangment"
Ưu: "On time, friendly, good food"
Ưu: "I was lucky enough to have a whole row to myself. Otherwise, it would be the regular cramped seating arrangement that is on all airlines."
Ưu: "One of the ticket agents, Diego McNuss, was especially kind and helpful when we checked in. He is a credit to the company. Also, so many special touches on the flight, like the warm wipe and the bag with the socks, etc. Also very kind flight attendants."
Ưu: "This was my first time flying Turkish Airlines and they are exceptional! The crew was very friendly and helpful and their food! It was delicious! They also have a way of making you feel like a first class passenger in economy! Will definitely fly with them again!"
Khuyết điểm: "For a long international travel, there is nothing bad to say. They are superb!"
Ưu: "Surprisingly good food. Great in flight movie selection."
Ưu: "The landing takeoff was very smooth."
Khuyết điểm: "The seats r too small. The food did not taste good. Wn I asked for snacks since I did not eat I was told there is nothing. No wheelchair service. I have never seen in my life such poor wheelchair service."
Ưu: "Fast boarding and well maintained airplane"
Khuyết điểm: "Flight attendants could check on passengers more often. They seemed to just serve the standard drinks/meals and then disappear."
Khuyết điểm: "Turkish airlines used to be airline offering good food, now you only get sendwich"
Ưu: "I liked personal, food and comfortable"
Ưu: "Food was good conpared to other airline companies. Entertainment was good too, lot of choice."
Khuyết điểm: "Some flight attendants were impatient/looked unhappy."
Khuyết điểm: "Lost my luggage"
Ưu: "As usually, the crew, good, entertainment, and comfort were all marvelous."
Khuyết điểm: "The boarding process was slower than normal though it seemed out of control of the Turkish Airlines staff."
Ưu: "Staff are EXCELLENT"
Khuyết điểm: "Internet was spotty."
Ưu: "All of it best flying experience to date"
Ưu: "Perfect trip, seats comfortable and soft even in economy and having personal entertainment was a pleasant surprise. also good selection of films. Food was just a sandwich but better quality than other companies."
Ưu: "service was excellent!"
Khuyết điểm: "food wasn't enough or good"
Ưu: "Food, Friendly and attentive staff and air hostesses"
Khuyết điểm: "The seats are extremely uncomfortable, the economy legroom is only good for a person shorter than 5 feet, the seat cushions lack good padding and comfort."
Khuyết điểm: "Headphone output didn't function so entertainment was pretty useless. Very slow food/drink service since only one attendant operates each cart."
Khuyết điểm: "It was an hour late arriving!"
Ưu: "The boarding process seemed to just be to get in a line and go for it, which was kind of nice to avoiding pointless zones. Pretty decent movie and tv selection, but on one flight my touch screen hardly worked to it was hard to watch anything."
Khuyết điểm: "Beware, when you booo through kayak apparently you can't choose your seat so you get all middle seats...regardless of the fact that your preference is set to aisle or window and those seats are available. Food was prettt bad and it's also an hour plus to even get a drink of water. I was constantly dehydrated and thirsty."
Ưu: "Crew is always excellent, food is amazing. Overall is always good."
Khuyết điểm: "The airplane was old, seats were uncomfortable. Ataturk staff, Turkish Airline ground staff is so HORRIBLE, we are never traveling with Turkish Airline again."
Ưu: "The food quality is down. It used to be better in terms of quality and quantity"
Ưu: "I liked food and service"
Khuyết điểm: "Boarding"
Ưu: "Good service"
Khuyết điểm: "They need better movies and music"
Khuyết điểm: "Not enough leg room."
Ưu: "Everything was appreciated"
Khuyết điểm: "Announce too early boarding time, 50 minutes late for boarding."
Khuyết điểm: "We stayed on plane for long time before it took off, and we arrived late, food was not good"
Khuyết điểm: "Flight was delayed by one hour"
Ưu: "The food was good, the drinks were great, the stewardesses were professional and helpful and the entertainment system was really good, lots of movies. We got there safe and on time...what more do you need? Oh, and the price for my route was amazing; the next airline was $1000 more and the one after that $2000 more."
Ưu: "Nice clean airplane. Lots of good food and amenities for the price"
Khuyết điểm: "Staff is a bit rude"
Ưu: "Crew was excellent: very attentive and polite. The food was actually good (and free), as were the beverages. The movie selection was much better than average, as well."
Khuyết điểm: "Many passengers were extremely high-maintenance, but that's not necessarily the airline's fault."
Khuyết điểm: "Everything"
Ưu: "very nice flight."
Khuyết điểm: "The vegetarian dish could not be arranged in this case, although it was totally the fault of the third party website"
Ưu: "The food and empty seats to move away from a screaming child. The crew were polite and helpful."
Khuyết điểm: "The flight was 45 minutes late and we were glad we did not have a connecting flight. We stood in the boarding line for a long time."
Ưu: "Boarding was tedious with like 6 checks of your passport but being safe is never a bad thing. No cost alcohol is always a plus and the food was good. Staff was super nice and accommodating."
Khuyết điểm: "I intentionally chose an empty row but people kept shuffling. so many folks were standing blocking aisles. I think staff could do a better job to prevent that."
Ưu: "Fast, efficient, confortable, nice flight attendants, good food."
Khuyết điểm: "The guy sitting next to me who was upset that I had to go to the bathroom."
Ưu: "Flight on time and pretty smooth. Plane was nice."
Khuyết điểm: "Same documents were checked several times. Kids screaming most of flight. I know that is not crews fault. Could not eat food due to food allergies. Very hungry and tired at end of flight. Legs swelled up very large. Good idea to remind passengers to move feet around every hour. But...overall the flight was nice. Good plane. Good movies. Would fly Your airline again. Will just bring my own food and move around more."
AA did horrible with the checking in. I was late my flight even though I got there 2 hours before my flight. There were bunches of people waiting in the line to check in and only had 2 agents at that time. More than half people in line couldn’t fly that day because the flight always took off before we checked in
Very nice crew and got us here on time
Because of turbulence we were not served anything unless we asked for it. But flight attendants were very nice and accommodating.
Khuyết điểm: "Everything"
Ưu: "The crew was friendly indeed."
Khuyết điểm: "I was really surprised that there was a gate change that made the flight depart from a whole different part of the airport. I was sitting right there and didn't notice it but thankfully I had enough time to get to the different gate."
Khuyết điểm: "I was asked to move from the front of the plane to the second to last row without a thank you or any kind of appreciation..."
Khuyết điểm: "More room is what everyone wants. It’s unrealistic though. First class was pretty comfortable."
Ưu: "Our flight attendant was very polite and with a great attitude."
Khuyết điểm: "The pilot arrived late because he went for a Tim Horton's coffee (I know that because I was in first row and I heard the flight attendants talking about that). Then, after he finally arrived with a tray full of coffees, there was an issue with the jet's computer and had to reset it and we had to wait even more. When we finally arrived, our Gate was taken by other plane already and we had to wait (more) for the first one to be available for us. Then, when we finally got our Gate, there was another issue, now with the "finger". They weren't able to move it and connect it to the plane to get off of it. So we had to wait AGAIN. And finally as soon as we got off the plane, they were supposed to give us our carry ons on the aisle (Because it was a small plane CR700) , but again, we had to wait almost 10 minutes so that they could send the luggage... To make things worse, I had a first class ticket and I couldn't get the perks of it at the airport. Because they said I wasn't flying in an international flight. Come on?! Canada->USA->Mexico is not International??? You lost me AA."
Ưu: "On time"
Khuyết điểm: "Reduce time spent on tarmac."
Ưu: "I like nothing!!!!!"
Khuyết điểm: "My flight was canceled and company didn’t give any other flight.... any compensation for it...."
Ưu: "Flights were on time."
Khuyết điểm: "Seats are too small."
Khuyết điểm: "Typical tight seating, aircraft showing age."
Ưu: "Crew nice- flight smooth"
Khuyết điểm: "More leg room"
Ưu: "Very attentive crew"
Khuyết điểm: "Boarding gates"
Ưu: "For a long-distance flighty the seats were so cramped. They wanted me to pay $100 to move to an open window seat next to me."
Ưu: "Did good job"
Khuyết điểm: "Bigger seats in economy"
Khuyết điểm: "Snack options aren’t good."
Khuyết điểm: "The delayed flight was an issue, this caused me to miss my connecting flight. Punctuality is very important to me and should be to your airline."
Ưu: "Great surprise at the end of a long travel day. New plane, great crew."
Ưu: "Great flight. Great staff. Nice landing"
Khuyết điểm: "Nothing"
Ưu: "Free tv to distract me from my state of misery"
Khuyết điểm: "Too warm on flight. Was so nauseated the whole time."
Khuyết điểm: "Flight was late and caused me to miss my flight to Dallas."
Ưu: "Good boarding and on time departure."
Khuyết điểm: "Very uncomfortable seats and spacement between the seats too small and you feel very cramped specially when the person in front of you reclines his seat you can hardly move."
Khuyết điểm: "Leaving MKE was organized and orderly. No problems noted. Once in PHL, flight was delayed due to no crew. After an hour or so, boarded the plane. Was on the plane for 45 minutes with no explaination from the crew. It was an electrical problem. Had to inboard and wait 45 more minutes. Allow weld to rehoard again. Waited another 20 ministrations before leaving. I am all for safety, but communications need to improve."
Ưu: "Boarded on time, left on time, smooth flight, early arrival. What’s not to like? NB: Food on this short trip wasn’t available, thus wasn’t a thing, thus my low rating. Great bottled water, tho. ;)"
Khuyết điểm: "All good!"
Ưu: "45min delay due to weather and could only be given a gate away from the others, which ultimately required a shuttle. Long day."
Ưu: "Left on time, service was good."
Ưu: "Seats were too tight and too close together."
Ưu: "I upgraded to a premium seat I was assigned a seat in the middle very uncomfortable when there were empty seats three rows ahead should not have been a problem"
Ưu: "The crew on both legs were attentive, especially in helping people with connections deplane in Dallas. Boarding was easy. Checking one suitcase for free was good."
Khuyết điểm: "the first leg of the flight was delayed. The information about when it would leave kept changing at the gate. I would have appreciated some extra food due to the delay... I was unable to get food in Dallas, which my scheduled layover time would have allowed."
Ưu: "Thankful for the pilot... He got us to Charlotte alive."
Khuyết điểm: "Sitting on the plane for two hours prior to take off. Also, I'm not a fan of being bribed into credit cards, and the whole class system... Everyone is a human passenger"
Khuyết điểm: "Attendant took too long to hand out drinks, then ran out of water for the back of the plane. By the time we got water it was almost time to land."
Khuyết điểm: "I asked for water and juice, they just gave me juice"
Ưu: "First time flyer with American airlines and the service was impeccable"
Khuyết điểm: "Nothing to dislike"
Ưu: "Great staff. Arrived very early. Smooth flight ."
Ưu: "Roomy, Helpful crew. Good food. I liked the yogurt/ granola / dry fruits for breakfast (something I can eat at 2:00am) . Landed early. Great flight all around"
Ưu: "Smooth flight, pilots were friendly. It was a nice flight"
Ưu: "Friendly crew, comfortable space, good snacks."
Ưu: "The crew was great! They did big effort to speak in Spanish! And also they are kind in every thing!"
Ưu: "- Got to the destination early."
Khuyết điểm: "- time it took to get off the plane. - time it took for baggage to come out. - being forced to check in my carry on bag that had fragile items."
Khuyết điểm: "Rude staff, they changed our flight 2 times and did not offer a drink or food"
Ưu: "Our flight was cancelled"
Khuyết điểm: "Our flight was cancelled And rescheduled and we were not notified. We missed our flight. The next flight was the following day. We missed a day of vacation and $500 a day hotel fees. We felt we should be reimbursed for our flight but the person we talked to wasn't too helpful."
Ưu: "Commuter flight, got me where I needed to go. The crew and staff where really friendly, even with all the confusion of trying to move a couple with a young child out of the emergency row."
Ưu: "On time. Quick boarding."
Khuyết điểm: "The fact that people carry-on luggage that exceeds the max requirements for carry on luggage so they can avoid the checked luggage fee. It's a disgrace. It time to live by your rules, the same for everyone. I had to be rebooked out a different airport as PGV was flooded. I was seated in 21F which does not recline. AA cancelled my flight out of PGV, a better seat would have been nice since I had to drive an hour to EWN whereas I was staying only 10 mins from PGV."
Ưu: "Nothing. Was a lot of waited, the people were mad rough."
Khuyết điểm: "We had a cup of water and a cookie for a 3 hours flight. The captain put gas at the airport with us in the plane. we waited in the plane almost 3 hour because of a storm."