Korean Air was very friendly and professional! I am kinda tall and skinny so my legs cramped up and my butt hurt after awhile, I used my pillow to sit on. Not a fault of the airline just a bit uncomfortable, but it was long flights.
Flying business cannot quench your thirst. Not even a glass(in this case a paper cup) of water is onboard. I wonder if the COVID virus can survive in the longer legs.
Khuyết điểm: "Food and entertainment"
Ưu: "Crew was grest and helpful"
Khuyết điểm: "Seats on 777 are not padded very well for a 14 hour flight"
Khuyết điểm: "The seat, the food, the services, the boarding could have been better!"
Ưu: "Plane loaded quickly and departed on time. Beautiful clear day for flying."
Khuyết điểm: "Narrow seats on a small plane."
Ưu: "Super friendly and accommodating flight attendants. Nice touch with free snacks onboard."
Khuyết điểm: "Seats get very uncomfortable over time. More leg room."
Ưu: "Wouldn’t allow me to board with no explanation and the third party company Flyus.com is a complete rip off"
Khuyết điểm: "Use better companies to book your tickets"
Khuyết điểm: "Good job"
Khuyết điểm: "nothing"
Khuyết điểm: "Seats weren’t as comfy or spacious as I would have thought given Korean air Having won best economy liner a few times. No entertainment in seats either."
Ưu: "The crew was amazing and accommodating as we had an infant."
Khuyết điểm: "Entertainment was subpar."
Ưu: "Service was great and flight landed safe. Korean food was delicious."
Ưu: "Cleanliness, super efficient, helpful, competent, gracious crew - among the very best in the world of airlines! Politeness and smiling courtesy defines KAL. The spacious seats are best for six footers like me - legroom wise."
Khuyết điểm: "It used to be my and my wife’s favorite airline. But the warm and dry air in the cabin dry our throats and nasal cavities and make travel so uncomfortable! My wife suffered twice with coughs and respiratory illness. I’m traveling by myself in this trip. She avoids KAL. Food is sparse and ordinary unlike before."
Khuyết điểm: "a lot of engine noise so i could not sleep"
Ưu: "Friendly crew, good movie selection, USB port."
Ưu: "I have flown a great many long haul flights and this airline is right up there in the top ranks. Excellent flight crew and comfortable seats."
Ưu: "Cabins were spotless, restrooms kept clean, attendants always pleasant and food excellent"
Khuyết điểm: "Too much material in seatback pockets, couldn’t store anything"
Ưu: "The food choices, included Korean dishes. The disposal slippers are great when taking shoes off. The air hostesses were friendly and helpful. Good leg room."
Khuyết điểm: "Movie selections were not that great, many good current movies were not available. Seat does not have enough lower back support, was literally having to sit on my pillow and blanket due to lower back pain."
Ưu: "Comfortable, easy, great service."
Ưu: "Lovely people and service. Everything run very smoothly and on time. Appreciated the meal, even though it was a shorter flight. Felt very welcome traveling so far from home. Thanks!"
Ưu: "Everything about the trip was smooth. The seats were comfortable and the food quite good. Everyone was very kind and made the long flight very pleasant."
Ưu: "Service was not bad, was clean and polite crew."
Khuyết điểm: "My ticket did not have the boarding gate number and information send me to the wrong gate and I missed my flight, I had to wait for another 10 hours for the next flight and I was told that I must pay $120, after long negociation, staff waived the fees but I had to wait for more than 10 hours at airport and missing my flight and everything connected to it."
Ưu: "Boarding, food, airplanes"
Khuyết điểm: "Nothing"
Ưu: "I thought the food was exceptional"
Ưu: "The flight was only 1.5 hours and they still managed to feed us a full meal!"
Ưu: "Everything was so good.food, service, crew, entertainments etc."
Ưu: "I loved the aircraft and the great service. They offered great food and the service was fast"
Khuyết điểm: "Everything ok"
Ưu: "Good service and on time"
Khuyết điểm: "N/a"
Ưu: "I like the City airport service in Seoul, you can drop off your luggage early so you can enjoy the city more."
Khuyết điểm: "They are not quite ready for their electronic boarding pass and apple watch features. Although they have an App, it only goes far as checking in 48 hours early. The food is not good."
Ưu: "I liked everything!"
Ưu: "Great legroom, good food options, and professional staff. My only complaint is the somewhat limited entertainment selections. Overall a great experience."
Ưu: "Good customer service"
Ưu: "Korean air is wonderful. They maintain high standards of professionalism and friendly service that are sadly lost by American airlines. This sets them in high favor above the rest. Thank you!"
Khuyết điểm: "I would like to see more vegetarian meal options as well as possible ways to reduce paper waste and make a more positive impact on the environment."
Ưu: "Crew members are very courteous, one of them specifically checked on me to ensure I was comfortable and brought me Tylenol!"
Khuyết điểm: "The Entertainment selection on a long flight is limited!"
Ưu: "What I always like about Korean Air is the service of the staff from the check in desk to the cabin crew. Even when you fly economy the cabin crew is very attentive."
Ưu: "The stewardesses are very good and attentive."
Khuyết điểm: "Not applicable"
Ưu: "I really liked the prices of the tickets for this trip, I saved money over the regular price plane tickets; since I had 2 long layovers in Seoul at Inchoen Airport. I love this airport, it is clean, modern and offers so much amenities for FREE. The best for my second time LONG Lay over. My firtst time was at an airport in Alaska which I completely forgot since it was nearly 30 years ago. The flying experience was totally good from flying from BKK as it was also a good airport. I also liked the services, the crews were courteous and helpful."
Khuyết điểm: "Flights were full and of course I had a seat in seat 32E next to a man who was ofviously either sick or had a bad allergy, he sneezed and sneezed 1/2 of the whole flight when he was awake and slept most of the time so it was difficult for me to get in and out to the rest room. Luckily the people in seats 32F & 32G were kind enough to let me in and out (I got out mostly while the lady in seat 32F was getting out of her seat.) Mostly the other experiences were good overall."
Ưu: "Cabin crew's service quality & attitude"
Khuyết điểm: "delayed flight for 30 min due to the connection at the gate of ICN."
Ưu: "The entertainment was great ,and the food"
Khuyết điểm: "Waiting on long line to use bathroom"
Ưu: "I liked the very friendly and helpful flight crew above all. The seats are comfortable and roomy."
Khuyết điểm: "The food was a bit lacking. I did however enjoy the more Korean culture food."
Ưu: "Food and crew's profesional service and care"
Ưu: "There was plenty of room with empty seats."
Khuyết điểm: "The breakfast food was not good. Some of the staff couldn't speak English."
Ưu: "Seat comfort, space, and service."
Khuyết điểm: "Nothing was disliked on return flight"
Ưu: "Great Service Check-in Process Boarding Process Lounge Food"
Khuyết điểm: "Seat is a bit outdated: lie flat but not very comfortable. Their new Business seat on B777 seems much better Security / Immigration in Bali took 2.5h all flights to China, Korea, Japan, Australia seems to depart between 11pm and 2am Breakfast was served 2.5h before landing reducing sleep time"
Ưu: "Everything was great."
Khuyết điểm: "Baggage claim was terrible."
Khuyết điểm: "Extremely uncomfortable seat (didn't even lean back, due to positioned in front of the wall).m"
Ưu: "Although I flew Coach, the flight attendant crew was outstanding. Polite, professional and extremely courteous."
Khuyết điểm: "The menu selections were adequate.... video and entertainment left a lot to be desired."
Ticket flight selling should more detail at each a few countries when transit to Vietnam Ho Chi City. Unfortunately, I could not take this flight which was July 22 because i have to transfer airport in Japan. So that, I had to pay another ticket one way to Vietnam and in difference day.
As I worried about, the time between my flights was not nearly enough. So, I got stuck in Tokyo during golden week and extra night. That was terrible and difficult.
I book my tickets thru kayak.com and when we are boarding, 6 of us sit in 6 different places. I have 3 kids and a senior mother. The crew are nice, but not willing to work with other passengers to change the sit for us. Kayak didn't send the seat assignment ahead so I didn't know we are not sitting together. Specially 11 hrs flight. ☹️
cramped seating, no entertainment, no meal despite the website ensuring it. The baggage crew dented my hard shell bag.
Everything is superb! But I lost my Red Hearted Shape RING in my Business Class Seat Flight JL067 2/27/22 S11. Hope they can find it and revert back to me soonest. Thank You JAL!
I can’t go to the Thailand Because I put the wrong Thailand pass date. So I can’t go…
plane air was too hot with mask on hard to breath with mask!!!
Ưu: "Love everything"
Khuyết điểm: "None"
Ưu: "Bad handling and organization by JAL ground management. There was no support at the gate or clear leadership or direction of what needed to happen or what was to be done for the passengers They dumped everything in the Malaysian ground agents to handle without clear direction. Very poor service and no accountability"
Ưu: "Typical JAL, nearly everything was fantastic."
Khuyết điểm: "I don't think it could be made better but legroom on this flight was cramped. Certain planes in the JAL fleet have really cramped legroom and uncomfortable seats."
Khuyết điểm: "The crew members could have been more courteous to clients on the flight by lowering their voices when conversating among themselves."
Ưu: "The seat was very spacious"
Khuyết điểm: "More space to put things"
Ưu: "Tv audio didn’t work. They forgot to movie me to another seat. I paid for Wi-Fi and it didn’t work with Netflix or hbo go. Luggage was lost too"
Ưu: "I was on board with my 4 months old baby. The crew was so kind, they helps me a lot."
Khuyết điểm: "N/A"
Ưu: "I really got a good deal on my trip's cost, and for the price, all the comforts of a top-quality airline were there. I especially appreciate how helpful and friendly the airline staff were."
Khuyết điểm: "The outbound flight still had the exact same movie selection as the inbound flight had, even though they were six weeks apart for my trip. I really feel like the movie selection should be changed every month (or even more frequently than that), as I ran out of films to watch."
Ưu: "the Level of service and the Japanese culture was evident at every moment of this flight. Our boarding process was delayed by almost an hour, and it felt like every 5-10 minutes we had an update as to what was going on and why, then passports were checked early, and service was top notch."
Khuyết điểm: "In my perfect world, we would have updates way in advance if there are mechanical or airport issues but that is a slim to none chance. That is about it. Everything else was amazing!"
Ưu: "was not able to board and was checked in 4 hours in advance"
Ưu: "Good efficiency for boarding an good in air entertainment"
Khuyết điểm: "Delayed for an hour while already boarded"
Ưu: "crew was professional, attentive and polite"
Ưu: "The service are great!"
Ưu: "Flight experience in JAL is excellent."
Ưu: "It was impossible to breathe throughout the 13-hour flight. It was very hot and humid. Several people asked for the temperature to be adjusted but they never really took care of it. The food was really cheap and stale--quite a disappointment for an expensive flight Tokyo-New York."
Ưu: "Food was acceptable. Stewardess very helpful"
Khuyết điểm: "On a long flight it is good to have a good movie. Selection very bad. Seats r not comfortable seat turns into bed but lower part is too low. Poor design. Food not very good"
Ưu: "Check in was fast, the staff was helpful and nice. Simple streamlined process"
Khuyết điểm: "The website was pretty bad functionality wise. It took me 2 hours and a couple phone calls to be able to online check in for my flight in advance. Then during my trip I was trying to look at what costs and fees would be associated with changing my flight and extending the trip. The website was hard to navigate and offered very little information"
Ưu: "Food was excellent and service came frequently. In-flight entertainment was amazing."
Ưu: "The crew was friendly, and the view from the window was stunning."
Khuyết điểm: "There wasn't enough leg space; it would be nice if the entertainment system had usb charging available."
Ưu: "Seat spacing good for economy food was good"
Khuyết điểm: "Movie Selection"
Ưu: "service was excellent. Seating was OK in spite of it being economy."
Khuyết điểm: "One meal was sufficient in quantity, mediocre in quality. Other meals and snacks were skimpy in frequency and quantity."
Ưu: "My wife and I made the rookie mistake of showing up to the wrong airport in Osaka but the JAL staff helped us by transferring our reservation to a later flight so that we were still able to make our connecting flight from Tokyo to San Francisco. We're grateful to the entire staff at JAL for saving us a lot of time and money!"
Ưu: "The seats were quite small but other than that it was a nice flight. The crew was very nice."
Ưu: "Entertainment was good"
Khuyết điểm: "Seats were uncomfortable, food was terrible"
Ưu: "everything was perfect!!"
Ưu: "I didn't like anything about it."
Khuyết điểm: "The seats are uncomfortable. No wifi. Need to upgrade the plane. No seats for economy plus or business class available. Will never fly with Japan airlines again!"
Ưu: "The service on this flight was excellent.First class service in the economy section."
Ưu: "Everything! JAL employees go above and beyond to deliver perfect customer service with a genuine smile."
Khuyết điểm: "Nothing! No complaints here"
Ưu: "Boarding was orderly and crew was nice and polite."
Khuyết điểm: "The person in front of me reclined her seat entire fought crushing my knees and leaving NO legroom, couldn't even use foot rests!"
Ưu: "Everything was good, solid across the board. Nothing to not like. I especially liked the legroom in economy. Probably the best legroom I"ve had in economy."
Ưu: "Great service and comfort. Great food. On time."
Khuyết điểm: "Outgoing plane was older and had stains on the chairs, walls, etc. But still comfortable."
Ưu: "Always a pleasure to fly on JAL. Despite a cramped seat in economy, the flight attendants made up for the uncomfortable seat. They are attentive, helpful, and courteous. Time went quickly."
Khuyết điểm: "Seats are too small for tall travelers."
Ưu: "Food and drinks"
Khuyết điểm: "Nothing"
Ưu: "Crew ok need dim liggts more like American airlines does they donnt realize how long travel times from us especially from chicago to toyko"
Khuyết điểm: "Everything else ok"
Ưu: "Premium Economy had good seating space and leg room."
Khuyết điểm: "No wifi access"
Ưu: "On the flight home they upgraded me to business class while apologizing my original economy seat was not available. Amazing. I had a rather unsettled stomach so when the food service came I wasn't hungry. I told the flight attendant, and she brought me some very bland easy to eat food without me even asking. She then checked on me constantly to see how I was feeling, and suggested sparkling water. When I deplaned, she checked one more time with me, if they could do anything. I was feeling much better, and give this airline my highest endorsement."
Ưu: "Service was excellent."
Khuyết điểm: "Seat felt stiff but felt well rested after flight"
Ưu: "The aircraft was clean and boarding went smoothly. The flight was late but the staff seemed courteous, polite, and apologetic for the delay."
Khuyết điểm: "I thought I had ordered a vegetarian meal when I booked the flight roughly 1.5 months prior to my trip. However, when the meal was being served, there was only a chicken or pork option and my vegetarian meal had either not been properly booked or had been forgotten. When I informed the staff, I was asked to show proof that I ordered a veggie meal. I could not pull up my email confirmation as we were flying and there was no internet access. I had to lug my bag out of the overhead and search for a print out confirmation. I had not come prepared with the "evidence" the stewardess wanted. While the staff tried to be polite, I also found them to be quite rude, demanding that I produce evidence. Could they not have simply given me an extra salad without all the fuss? I felt I was being treated as a criminal for requesting a veggie meal that had, unfortunately, not been recorded in their system."
Ưu: "great service"
Khuyết điểm: "difficulty in figuring out how to use the controls on the entertainment remote"
Ưu: "I loved the crew, for the most part the food, and the large screen to."
Khuyết điểm: "The bed was uncomfortable, in that the arm rests disappear when you lay flat the bed. A petty thing since at least it was business class, but without taking pillows from empty seats it was uncomfortable when lying on one's side and nowhere to put arms."
Ưu: "The crew was very nice and helpful."
Khuyết điểm: "This is not related to the flight itself, but EVA could do a better job of communicating useful information on its website. Because of covid 19, Taiwan recently banned foreigners from entering Taiwan. I was concerned that this might affect my travel plans since I needed to change planes in Taipei. A clarification of this policy on EVA's website would have been VERY helpful, especially since their phone lines were completely overwhelmed."
Ưu: "The crew was fantastic"
Khuyết điểm: "I was very uncomfortable in my seat. I purchased a seat with more leg room but didn’t know that exit seats don’t have the same width as other seats so my hips were in the seat tight. I wish I would’ve known this before I bought the extra legroom."
Ưu: "Crew was very nice. What I like to say is the ramp and bus boarding in lax is awful also the site arranging the trip should give us right away the choice of seats .. For me that’s very important"
Khuyết điểm: "Choice of seats when purchasing the airline tickets"
Ưu: "Crew was great. Economy seat was like any economy seat on an airplane. The seats recline more than others I have flown on. The only thing that I liked was that the plane was not filled and I could stretch out a bit on some empty seats."
Khuyết điểm: "The food was horrible."
Khuyết điểm: "Ensuring passengers left room for everyone's bags. There was a man who put many items up above leaving me no room for my bag in the bins >:("
Ưu: "The crew was exceptional! They were very friendly and helpful. The food was much better than I expected. The overall experience was great!"
Khuyết điểm: "Keep doing same things"
Ưu: "They are all very friendly"
Ưu: "Crew was excellent"
Khuyết điểm: "As with all airlines, seats were cramped and not enough leg room when traveling Economy"
Ưu: "Good but the service good but not excellent"
Khuyết điểm: "Airline on strike so no flight."
Ưu: "Really happy as had a exit seat so lots of leg room"
Ưu: "Comfortable and excellent hospitality."
Khuyết điểm: "None."
Khuyết điểm: "Everything was great"
Ưu: "Crews were very nice"
Khuyết điểm: "Seat could have been a bit more comfortable and a little more leg room"
Ưu: "attentive staff"
Khuyết điểm: "they destroyed my suitcase"
Khuyết điểm: "The stewardess were not friendly and accomodating!"
Ưu: "Special meal options. Services from Cabin attendants were also nice."
Ưu: "EVA crew was wonderful and hardworking"
Khuyết điểm: "Did not like our seats and weight limits for carry on"
Ưu: "This was a first overseas flight in a long time. This airline earned their 5 star status. Great service, attendants where very helpful and available. Seating was tight but functional. Restrooms were very clean and the for service was always on time, fast and efficient. The food was airline good, but I'd say slightlyabove average and plenty of drink options."
Khuyết điểm: "The wifi offered was not good at all and I was charged for it and never connected once. Advice- Save your money on this one."
Khuyết điểm: "Comfort, I Need to get to where I can fly first class"
Khuyết điểm: "Booked/ paid/ and got refused to fly by Evaair as they and Justfly didn’t process the ticket properly even after received money for a month. And they left all the stress to customer had to book another flight at the airport."
Ưu: "Great friendly and efficient service! Very lovely hostesses"
Ưu: "Service was great and plates of food were delicious."
Khuyết điểm: "I didn’t like the last meal that they served. It’s fish fillet with tomato sauce and no other option."
Ưu: "the crew tried very hard to be pleasant and nice. they did well on that. same as above"
Khuyết điểm: "the seats are too crowded. i couldn't eat the entrees-mystery food. i would have liked a bigger selection of movies. same as above"
Ưu: "Crew r very helpful and accomodating"
Ưu: "Everything about my flights.."
Khuyết điểm: "None.. they were very acoomodating of my request esp my seats"
Ưu: "The service was very good, the food was better than at most airlines. There even seemed to be a little bit more legroom. The bathrooms were kept clean."
Ưu: "EVA was a great flight. Stewardess were kind and gentle. I would highly recommend this airline."
Ưu: "Excellent premium economy experience. Very good food and service."
Khuyết điểm: "Can’t think of anything..."
Ưu: "Very hardworking and friendly cabin crew and very efficient service onboard. Lots of little finishing touches like free toothbrush/paste, eyecovers, earplugs in washrooms. Larger and better quality LCD screens in their B777-300ER plane."
Khuyết điểm: "Economy seat space is tight but not different from other major airlines unless you pay extra for more leg space."
Ưu: "I slept through most of it"
Khuyết điểm: "Airplane food"
Ưu: "New equipment and incredibly good crew. Seats were actually roomy and comfortable."
Ưu: "Very impressed with the plane amenities and features. Delighted with the warmth hospitality of the crew."
Ưu: "The flight left and arrive on time. The crew pleasant, the food great and the choice of what to drink was a nice selection. Liked the tracking map of the flight. Would fly with them again if I was going to their locations. Four of us booked at the same time and at least their paired us next to each other."
Khuyết điểm: "Going from one gate to another and having to re-enter, take shoes off etc and there was a long line. Bring your own headphones, they were like $20 a piece."
Ưu: "Many food options and tv entertainment"
Khuyết điểm: "would have liked more western food options"
Ưu: "The movie options were good."
Khuyết điểm: "The annocments were hard to hear and understand"
Ưu: "Good entertainment options"
Khuyết điểm: "The man next to me took up a lot of room with his arms."
Ưu: "The flight and ground crew were all very nice. They are very professional AND nice. The amenities in the plane even in economy is great! Thanks for the toothbrush you provided!!! The food was great as well. My vegetarian kids loved the food! And I love the Sanrio theme!!! Brings back my childhood!"
Khuyết điểm: "----"
Ưu: "good flight crew fully reclining seats lots of movie choices free wine"
Khuyết điểm: "arm rests didn't fold up"
Ưu: "blankets and pillows provided three meals nice customer service staff members spacious"
Ưu: "Everything except flight attendants walking too fast in the cabin"
Khuyết điểm: "Flight attendants were walking too fast in the cabin. Sometimes right in front of my face while I was walking to the lavatory without warning. They just sneak and cut you off without saying excuse me, sorry, or simple letting me know they're passing through. I don't mind but I was afraid that I would crash into them and injure either of us."
Ưu: "I missed the flight , the Manilla crew worked wonders the service was/is excellent.. will never go on another airline!! Told every one how great,, your staff is can not believe service like this exists !!"
Khuyết điểm: "15 hours in a cold cattle cabin , the seats hurt after sitting sitting sitting for 15 hours my knees are killing me.... killing me. the plane is huge , smooth, stewardess are great, the 15 hours are torture -the master torturers love the long long flight times -15 hours to NYC from Taipei -- I am guessing a 747 uses a lot more fuel,, but has a recreation deck usually ,, we can walk around ,,, would gladly pay --MORE!! Some engine manufacrturer will get efficiency from those 4 engines, let the plane (747) run on 2 engines once airborne . just hoping as it is --the seats are c lose together , 15 hours in hell is not good 4 the body.. pls get or find a way- love your staff -- EVA is a great great airline!!"
Ưu: "16 hour flight to Taipei in Business Class. Seats, service, cabin, amenity kit and bathroom were all better than Cathay and other similar airlines. Plane itself was great. Love the 777-300."
Khuyết điểm: "Nothing. Was great."
Ưu: "Flight attendents were very good."
Khuyết điểm: "The stupid Manager @ LAX wanted me to buy a additional ticket back to LAX when I was returning home to Cebu. Or she would not let me fly !!! The Immigration Agt.in Cebu, said that was crazy. I even showed her my PAL flt.to LAX in Dec.I was allowed in no problem.."
Khuyết điểm: "We ordered the vegetarian meal. And the quality of the meal was terrible. There was a hair in my food as well. I fell sick during the 2nd leg of the flight after eating this food."
Ưu: "The flight got in early"
The food and drinks were sub par.. the crew onboard was terrific, awesome bunch and so helpful.. check in could have been better as I did not get my boarding pass for connecting flight, this was a nuisance as I had to get to another desk at Istanbul Airport before transitioning to the International flights terminal. Insufficient ground staff at the Business class travel services desk. Ground staff at Istanbul airport are not very helpful and can be quite rude. But 10 thumbs up for the flight crew, thank goodness they made our flight so comfortable.
More vegetarian options for food even in business class. The staff was excellent. Boarding can be messy. I would really appreciate it if Turkish starts to look for better eco-friend options. The amount of plastic produced by each meal and throughout the flight is insane.
Ưu: "crew need to be more polite and kind"
Khuyết điểm: "just a more kind crew would be great"
Ưu: "Crew was super 5 stars, airplane 0 stars, narrow and ugly, change planes , who gave any star to that Airline don't belief ."
Khuyết điểm: "Bigger seats for 10 hour flights"
Khuyết điểm: "Nothing could have been better. Turkish airline is the best and the VIP loung is heaven on earth !"
Ưu: "Crew was very good and the food excellent."
Khuyết điểm: "Seat space is a little small."
Ưu: "The # of movies."
Khuyết điểm: "I sat next to 2 children. It smelled like baby poo off and on for the whole flight. There are no individual AC so the entire plane was on one temp which was stuffy and smelly at times. If some one passed gas, you could for sure smell it. I told the flight attendant and they agreed before I could describe so it wasn’t just me."
Ưu: "Not as my expected"
Khuyết điểm: "Check in team at airport very tuff and I have 9 kg only they let me pay full SR 450 which too high and generally all airlines they don’t ask u to pay like such weight as business class passenger. Quality of food, aircraft very old and seats not comfortable"
Ưu: "Good Food. Polite treatment of Customers. Good Luggage allowance."
Ưu: "We get turkey on time waiting in the air port for 9:30 hour then we get the plane and waiting two more hours on the ground so the flight very tiering I will never take Turkish airlines again in the pass never happened I don’t know happened to the management ???"
Khuyết điểm: "My flight take 32 hours the price not worth it ,,, they said if you stay ten ours they give us a hotel room they did not they give us a sorry meal ,,, the food court very crowded and mangment"
Ưu: "On time, friendly, good food"
Ưu: "I was lucky enough to have a whole row to myself. Otherwise, it would be the regular cramped seating arrangement that is on all airlines."
Ưu: "One of the ticket agents, Diego McNuss, was especially kind and helpful when we checked in. He is a credit to the company. Also, so many special touches on the flight, like the warm wipe and the bag with the socks, etc. Also very kind flight attendants."
Ưu: "This was my first time flying Turkish Airlines and they are exceptional! The crew was very friendly and helpful and their food! It was delicious! They also have a way of making you feel like a first class passenger in economy! Will definitely fly with them again!"
Khuyết điểm: "For a long international travel, there is nothing bad to say. They are superb!"
Ưu: "Surprisingly good food. Great in flight movie selection."
Ưu: "The landing takeoff was very smooth."
Khuyết điểm: "The seats r too small. The food did not taste good. Wn I asked for snacks since I did not eat I was told there is nothing. No wheelchair service. I have never seen in my life such poor wheelchair service."
Ưu: "Fast boarding and well maintained airplane"
Khuyết điểm: "Flight attendants could check on passengers more often. They seemed to just serve the standard drinks/meals and then disappear."
Khuyết điểm: "Turkish airlines used to be airline offering good food, now you only get sendwich"
Ưu: "I liked personal, food and comfortable"
Ưu: "Food was good conpared to other airline companies. Entertainment was good too, lot of choice."
Khuyết điểm: "Some flight attendants were impatient/looked unhappy."
Khuyết điểm: "Lost my luggage"
Ưu: "As usually, the crew, good, entertainment, and comfort were all marvelous."
Khuyết điểm: "The boarding process was slower than normal though it seemed out of control of the Turkish Airlines staff."
Ưu: "Staff are EXCELLENT"
Khuyết điểm: "Internet was spotty."
Ưu: "All of it best flying experience to date"
Ưu: "Perfect trip, seats comfortable and soft even in economy and having personal entertainment was a pleasant surprise. also good selection of films. Food was just a sandwich but better quality than other companies."
Ưu: "service was excellent!"
Khuyết điểm: "food wasn't enough or good"
Ưu: "Food, Friendly and attentive staff and air hostesses"
Khuyết điểm: "The seats are extremely uncomfortable, the economy legroom is only good for a person shorter than 5 feet, the seat cushions lack good padding and comfort."
Khuyết điểm: "Headphone output didn't function so entertainment was pretty useless. Very slow food/drink service since only one attendant operates each cart."
Khuyết điểm: "It was an hour late arriving!"
Ưu: "The boarding process seemed to just be to get in a line and go for it, which was kind of nice to avoiding pointless zones. Pretty decent movie and tv selection, but on one flight my touch screen hardly worked to it was hard to watch anything."
Khuyết điểm: "Beware, when you booo through kayak apparently you can't choose your seat so you get all middle seats...regardless of the fact that your preference is set to aisle or window and those seats are available. Food was prettt bad and it's also an hour plus to even get a drink of water. I was constantly dehydrated and thirsty."
Ưu: "Crew is always excellent, food is amazing. Overall is always good."
Khuyết điểm: "The airplane was old, seats were uncomfortable. Ataturk staff, Turkish Airline ground staff is so HORRIBLE, we are never traveling with Turkish Airline again."
Ưu: "The food quality is down. It used to be better in terms of quality and quantity"
Ưu: "I liked food and service"
Khuyết điểm: "Boarding"
Ưu: "Good service"
Khuyết điểm: "They need better movies and music"
Khuyết điểm: "Not enough leg room."
Ưu: "Everything was appreciated"
Khuyết điểm: "Announce too early boarding time, 50 minutes late for boarding."
Khuyết điểm: "We stayed on plane for long time before it took off, and we arrived late, food was not good"
Khuyết điểm: "Flight was delayed by one hour"
Ưu: "The food was good, the drinks were great, the stewardesses were professional and helpful and the entertainment system was really good, lots of movies. We got there safe and on time...what more do you need? Oh, and the price for my route was amazing; the next airline was $1000 more and the one after that $2000 more."
Ưu: "Nice clean airplane. Lots of good food and amenities for the price"
Khuyết điểm: "Staff is a bit rude"
Ưu: "Crew was excellent: very attentive and polite. The food was actually good (and free), as were the beverages. The movie selection was much better than average, as well."
Khuyết điểm: "Many passengers were extremely high-maintenance, but that's not necessarily the airline's fault."
Khuyết điểm: "Everything"
Ưu: "very nice flight."
Khuyết điểm: "The vegetarian dish could not be arranged in this case, although it was totally the fault of the third party website"
Ưu: "The food and empty seats to move away from a screaming child. The crew were polite and helpful."
Khuyết điểm: "The flight was 45 minutes late and we were glad we did not have a connecting flight. We stood in the boarding line for a long time."
Ưu: "Boarding was tedious with like 6 checks of your passport but being safe is never a bad thing. No cost alcohol is always a plus and the food was good. Staff was super nice and accommodating."
Khuyết điểm: "I intentionally chose an empty row but people kept shuffling. so many folks were standing blocking aisles. I think staff could do a better job to prevent that."
Ưu: "Fast, efficient, confortable, nice flight attendants, good food."
Khuyết điểm: "The guy sitting next to me who was upset that I had to go to the bathroom."
Ưu: "Flight on time and pretty smooth. Plane was nice."
Khuyết điểm: "Same documents were checked several times. Kids screaming most of flight. I know that is not crews fault. Could not eat food due to food allergies. Very hungry and tired at end of flight. Legs swelled up very large. Good idea to remind passengers to move feet around every hour. But...overall the flight was nice. Good plane. Good movies. Would fly Your airline again. Will just bring my own food and move around more."
A+ on the entertainment offerings! And crew & support staffers were all welcoming and helpful.
Ưu: "Professional crew, no fanfare, standard was excellence."
Khuyết điểm: "Faster flight time in air..."
Khuyết điểm: "Delta flies a lot of the CRJ planes, even on relatively longer trips. Traveling first class, the seats are a little wider than in coach and have a little more leg room, but calling it "first class" is a bit of an exaggeration. It's more like what coach used to be before the days of the flying sardine cans."
Ưu: "Great service"
Khuyết điểm: "Messed up my luggage in Atlanta. Gate said baggage was going to domestic. Ended up in international terminal. Added almost an hour of back and forth between terminals."
Ưu: "Good experience"
Khuyết điểm: "Better snacks"
Khuyết điểm: "I’m skinny and 5’2” and I felt squashed. Like I was in a dollhouse. The space is too small, it’s too uncomfortable. I couldn’t take my zip front sweater off. The seats and space are not proportional to humans."
Ưu: "Not much"
Khuyết điểm: "Being on time. Trapped in plane for 2 hours"
Ưu: "Crew was great"
Khuyết điểm: "All was great"
Khuyết điểm: "Everything"
Ưu: "Surprisingly comfortable for such a short flight. The approach is impressive. Friendly attendants and captain kept everyone updated when there was a slight delay. Was overall a really nice flight"
Ưu: "For a puddle jumper jet it was amazingly comfortable. Even had enough room to put both feet and a carry on bag under the seat. And the seats were more comfortable relative to the competition (eg. United and US Air)."
Khuyết điểm: "Seats can always be more roomy but that is a problem with all puddle jumper jets."
Khuyết điểm: "Not delay the flight for 3+ hours"
Ưu: "The flight was on time and quick."
Khuyết điểm: "the number of kids......not too fond. :/"
Ưu: "We eventually got to Atlanta."
Khuyết điểm: "Delta is flying a lot of commuter planes, which are pretty cramped. We usually fly first class, and the seating is essentially the same as what coach used to be. There's nothing "first class" about it. And of course, the flight was hours late."
Ưu: "Crew was amazing."
Khuyết điểm: "Delayed departure due to late crew arrival. Not a huge deal."
Ưu: "Zee was our flight attendant and she was absolutely wonderful. Personable, attentive, and she made sure each and every person on the plane was comfortable and happy, going so far as to move solo passengers to empty rows so they could have more space. I wish she could be on every flight I take."
Khuyết điểm: "Flight continually delayed so I had to drive to Chicago and take an American Airlines flight - that cost an additional $700"
Ưu: "Very smooth and friendly TSA personnel at the security point. Very friendly and respectful of the military. My husband is a Vietnam veteran."
Ưu: "I was rerouted through Detroit after it was apparent I would miss my connecting flight. The flight was good and I have no complaints."
Ưu: "Boarding was easy. Checking in was easy, the overall flight was quiet and quick and on time"
Khuyết điểm: "Nothing to report here"
Ưu: "Comfortable seat for a short trip."
Ưu: "Perfectly fine first class trip"
Khuyết điểm: "Breakfast meal was awful"
Ưu: "Take off on time, arrived early, pleasant flight attendant"
Khuyết điểm: "Had to sit on tarmac after arriving early"
Ưu: "On time, pleasant and friendly flight attendant, no unexpected issues or problems."
Khuyết điểm: "Grumpy gate attendants at YUL! Could not hear the captain’s comments over the PA system. Shouldn’t the volume be checked every so often? We were offered only water or coffee, bad enough, then there was no milk or cream on board, so water or black coffee... not very impressive! And there was no entertainment so I’d rate that zero but the scale only goes as low as one star."
Ưu: "The boarding was smooth and in time. I enjoyed the WiFi service and the extra room in the seats. Plane was gorgeous! Staff was courteous and professional."
Ưu: "Got to London on-time (early, actually) and safely. The in flight meal was okay. The leg room in comfort plus was great, the mobile app was awesome, and the staff (check-in, gate, cabin and flight deck) were professional and friendly all around."
Khuyết điểm: "The leg room was great, but as a broad-shouldered guy, the width of the seat was miserable. Unfortunately, the Delta 767 doesn't offer any upgrade for a wider seat beyond Delta One, and my employer won't spring for that. Too bad there isn't a premium economy option. Also, the entertainment unit in the seat next to mine malfunctioned, which you wouldn't think would impact me that much except that because it was "seeing" touches randomly throughout the flight, the screen would turn on, off, brighter, dimmer, play random stuff, and just generally be as annoying as possible to everyone nearby throughout an overnight flight."
Khuyết điểm: "It was very hot and did not cool down"
Ưu: "It's a fast flight and boarding was quick."
Khuyết điểm: "The terminal at LGA airlines is terrible."
Ưu: "Good price, good boarding and arriving, friendly and quick crew, LOTS of fluids. Restrooms cleaned frequently!! Great legroom."
Khuyết điểm: "Seat bottom cushion was to hard. Food should have an Asian option, the touch panel display of entertainment system worked very slow and poorly, was hard to navigate."
Khuyết điểm: "Customs never to hire more agents to work in the early mornings."
Ưu: "On time, and pleasant flight. Flight attendants were first class: very competent."
Khuyết điểm: "I slept all the way, so can’t say whether anything went wrong with the flight."
Khuyết điểm: "Not much to read"
Ưu: "I love Delta, especially their newer planes that have screens in the backs of headrests and free movies."
Khuyết điểm: "Leg room is never enough. I'm 6'1"."
Ưu: "Not applied"
Khuyết điểm: "Not applied"
Ưu: "We got on the plane and it went to where it was supposed to go."
Ưu: "Over all everything specially we got in earlier than expected"
Ưu: "Crew member Lori was exceptional. Great detail to safety and customer service!"
Ưu: "I got upgraded to comfort + which was great. quick flight, was even early"
Ưu: "Fligth were on time"
Khuyết điểm: "My flight from Montreal to Atlanta was 2:30 min Left at 6:10 arrive at 8:30 roughly Tried twice to get to my connection earlier and get 9:30 instead of 12:09 fligth to Daytona Delta was not flexible to allow me to book saying i did not have 55 min in between fligth which i had than lear n it will cost $75.00 to change the fligth - What? Very disappointed of Delta - lost 3 hrs at the airport today"
Ưu: "The boarding didn’t take long at all. The staff and crew were very pleasant and polite. Everything was done in a timely manner."
Khuyết điểm: "Well you get what you pay for so I’m not really complaining here. The economy seating was a bit cramped. I’m 6 foot and it was not comfortable for me. I can only imagine how it eould be for people taller and bigger than me. Flight was too short for meas. Snacks were good though."
Ưu: "Couldn’t find a thing."
Khuyết điểm: "My husband booked West Jet by phone. They spelled my name wrong on the ticket which caused hours of delays tryng to check in...ultimately leading to our missing the flight. The time spent was around 6 hours....4 of them the were on one continuous phone call where we were bumped back and forth between West Jet and Delta. The problem was never fixed and we haven’t flown home yet. We have new flights booked on Delta but only because Delta took pity....West Jet does no refunds or reticketing. If flights are missed you're out on of luck!"
Ưu: "Flight was delayed by 2+ hours, Delta (running the flight for westjet) sent 1 email about the flight being delayed to 4:45 which was inconsistent with the gate signage and agent who said 3:45, flight ended up leaving at 5:45PM. No reasons were provided beyond the incoming flight from LGA hadn't come in. Why hadn't it come in? When could we expect to leave YUL? No answers."
Ưu: "Delta automatically rebooked our flight due to delays. We were rebooked on Air Canada"
Khuyết điểm: "Plane kinda of old. Just cookies and coffee"
Ưu: "Smooth, easy, still long"
Khuyết điểm: "Still long"
Khuyết điểm: "Seats are very small."
Ưu: "For a short-haul flight on a small CRJ, it was the most pleasing and comfortable flight. No delays and everyone was pleasant from ground staff to flight crew."
Ưu: "Clean & modern aircraft Comfortable seat Proactive customer service"
Khuyết điểm: "Delayed departure (due to Air Traffic Control) Finding my bag damaged on arrival More refreshments would have been nice"