Khuyết điểm: "Having announcements in the lounge or a better choice of beverages on board would be great....also surprised there were zero reading materials available in business class"
Khuyết điểm: "With COVID 19 middle seats were taken and vans from flight to gate was packed. No consideration beside having us wear mask"
Ưu: "Check in was efficient. I like that they have generous carry on policy. No checked bag fees. Boarding was quick and easy."
Ưu: "Short flight, comfortable schedule"
Khuyết điểm: "I did not get a comfortable seat"
Ưu: "Food and crew"
Khuyết điểm: "Choice of movies. And documentaries Incessant publicity on board. As if we didn’t know VietnamAirlines"
Ưu: "The flight was short but comfortable. The flight also included lunch service that was also good. Overall, good value for money."
Khuyết điểm: "No help in sorting out visa issue. Flight canceled. Hope they treat me right on rebooking after embassy visit in AM."
Ưu: "The flight was quick, limited turbulence, and the crew was very friendly and pleasant to fly with. The only negative was the plane itself."
Khuyết điểm: "The plane smelt like fresh urine, chemicals, feces, and burning rubber. Simply put, the plane should not be in active rotation. It felt immensely unsafe as the plane rattled and moaned throughout the flight."
Ưu: "The flight attendants were wonderful and the business class seats were very spacious and comfortable."
Ưu: "Friendly crew. Short flight, very efficient"
Khuyết điểm: "Allowing the boarding of business class passengers before economy class passengers."
Khuyết điểm: "Catch the return flight and entertainment choices are somewhat limited . Food remains ok but not great ."
Khuyết điểm: "They changed the time without notice and wouldn’t even accept checked baggage."
Khuyết điểm: "Boarding was announced for gate 27, then 22 on th Board, then back to 27 so we ran around a bit."
Ưu: "The seat was comfortable and the food was good"
Khuyết điểm: "My flight was delayed but general was good I enjoyed the flight."
Ưu: "We love how they service food and drink."
Khuyết điểm: "There were a lot of things which you need to know like send flighting schedule, visa to get in Canada, and depart and arrive on time so we can flight next stop. Also, make sure all luggages of customer will delivery directly to last stop if the tickets includes this things."
Ưu: "Everything, from the check in process, to the flight itself."
Khuyết điểm: "Nothing to eat, except a cup of juice or water."
Ưu: "Attentive crew. Good communication. On time."
Khuyết điểm: "Nil"
Ưu: "Onboarding went well and bagage was out fast in Nha Prang"
Khuyết điểm: "Seats at Vietnam Airlines are hard and old. Do not sit well so would not take a long flight with them despite that the crew is very professional."
Ưu: "Check in was efficient"
Ưu: "The system cancelled my ticket & need to buy a new ticket"
Khuyết điểm: "Non action from airline & IRRESPONSIBLE replies from customer service"
Khuyết điểm: "The choice of English language films were limited. I did not enjoy the food too much"
Khuyết điểm: "Toilets need to be cleaned up from time to time during the flight and supply of toilet paper etc... should be at hand. It takes too long to disembark passengers."
Khuyết điểm: "Chaoticboarding"
Ưu: "Staff were helpful in airport and on plane. We were running late due to a delayed transfer but the on-ground staff personally escorted us through ticketing and immigration. In air staff was also very helpful and checked on us throughout the flight."
Khuyết điểm: "Plane was a tired, old A320. Business class has no power or USB ports. Also very few entertainment choices."
Ưu: "We left late but arrived safely and close to being on time."
Khuyết điểm: "Taking the bus to the plane is a nuisance."
Ưu: "No delay, boarding smooth, crew excellent, leg room ok, nothing bad..."
Khuyết điểm: "Nothing"
Ưu: "The plane is comfortable, staff on board are very polite and helpful."
Khuyết điểm: "Boarding is not good, the special assistance counter was just checking in random people and my elderly mother wasn't given assistance until lining up at the departure gate. When finally given priority because she couldn't keep standing in line someone told her to go through but when we did another staff person argued with us and then argued with the other staff who let us through. Very inconsistent experiences and no help for elderly, only babies. Food is not good either, vegetarian meal is not filling just a few vegetables and second main option I was told was noodles but when opened it was western spaghetti with a clump of meat I had to pull apart."
Khuyết điểm: "Old plane. Mediocre food"
Ưu: "Good boarding process, punctual,great cabin service"
Khuyết điểm: "Baggage arrival"
Khuyết điểm: "Change without prior notice"
Khuyết điểm: "The Vietnam airline has little consumer orientation"
Ưu: "Check in service was very good!"
Ưu: "the legroom, the seat, the footrest, the armrests - 2 each! Very comfortable, slept well."
Khuyết điểm: "Crying babies, but the Bose QC35 noise cancelling headphones took care of that!"
Khuyết điểm: "This normally short flight was prolonged because of weather. The airline can't control this. However, we only got two updates by the crew, once to say that we were unable to land and were now going to Pnomh Penh to refuel, and sending to say we were leaving Pnomh Penh. The total time over five hours and would have been better with more updates."
Ưu: "Good weather and a quick smooth flight"
Khuyết điểm: "They kept shutting the lights off. The plane was very hot when we first boarded. In the air the air conditioner slowly began to cool off the plane."
Ưu: "Everything was good honestly"
Khuyết điểm: "staff on ground and in flight was unfriendly"
Ưu: "Flight was on time and crew was professional and polite."
Khuyết điểm: "Oh Food. Again food. I have been being served the same food for more than 10 years. bread and cold meat...!!!"
Ưu: "Small plane and very nice people. Short flight so no food or entertainment to judge. Just hard not to love the Cambodians."
Ưu: "Pre dinner drinks came with first course; hot tea came with wine and main course - staff were trying but clearly need better training in restaurant service and dining practices All the lights went on for breakfast but then, after clearing away, only an hour out from a mid morning landing lighting returned to night time!"
Ưu: "The plane and food were good"
Khuyết điểm: "Took a very long time to get checked bags"
Ưu: "Great staff, clean plane and modern"
Khuyết điểm: "It was very hot!!! No air circulation at all. Food was bland. No snacks given out"
Khuyết điểm: "I am average height for a male and my femur bone was the exact length between seats - my knees were jammed against the seat in front of me. Not a comfortable flight but at least it was short."
Ưu: "Notifying customers of why flight was holding for over an hour in the air (due to heavy rain)."
Khuyết điểm: "No food or drink offered during holding period..this more than doubled the flight time and was quite frustrating."
Ưu: "I am handicapped and the ground and plane staff could not have been more attentive. Unlike other airlines they kept me informed of when I was to board and deplane. The flight is short and food was unnecessary. I think I was the only one one board that did not eat."
Khuyết điểm: "A good airline that is not confused about their market or customer base. No complaints"