felt they really care of their passenger. Awesome flying with KAL !
Khuyết điểm: "Food and entertainment"
Ưu: "Food is great. Crew are very nice."
Khuyết điểm: "Advanced seat assignment"
Ưu: "Nice, clean efficient. Comfort was good."
Khuyết điểm: "The crew was great but pretty impersonal. Not a great selection of movies."
Ưu: "Thank you for selected me became priority and the Sevice is good.Thanks again."
Khuyết điểm: "I don’t know yet."
Ưu: "All fine, no complaints."
Khuyết điểm: "Up date movies."
Ưu: "Crew was friendly food was great, flight was safe."
Khuyết điểm: "More room"
Khuyết điểm: "I’ll use Korean Airlines again!"
Ưu: "As always Korean Air’s attention to detail is outstanding and impressive."
Khuyết điểm: "Though I appreciate the consideration given to tall passengers (trying to find us an aisle seat with an empty seat beside, after boarding, for instance), I think there is more that could be done during the check-in process to seat tall passengers into emergency exits or other seats with more legroom"
Ưu: "Every thing was excellent. The crew was very courteous and gracious."
Khuyết điểm: "Unfortunately we had about a 1/2 hour delay due to congestion. Not the fault of the airline."
Ưu: "They are always friendly and comfortable seating"
Ưu: "Crew was great"
Khuyết điểm: "Movie selection, food options, loud alarm before boarding"
Ưu: "Crew, food, comfort, entertainment and many good things"
Khuyết điểm: "I love everything"
Ưu: "The service is always way better than American flying"
Ưu: "Flight staff/crew were the best. And them planes top notch condition and amenities."
Khuyết điểm: "Anytime I looked to get help from there non-fight staff (customer service, reservation personnel,etc.) I found them rude, short and unhelpful."
Ưu: "Very clean aircraft."
Ưu: "The flight attendants were very attentive, I just thought it was weird that they aren’t allowed to take pictures? That was the only strange thing. Overall one of the best experiences with an airline compared to most. Probably because of the unlimited tasty beverages ;)"
Khuyết điểm: "Strange that flight attendants can’t take pictures like stated above. And the video games are horribly outdated!"
Khuyết điểm: "flight from bos to new york was canceled. i did not receive any updates via email or phone. i got an email at 12am saying this flight has been canceled. i was not notified on what my flight has been updated to. i had to call and go to the airport 4 hours earlier."
Ưu: "The service during the flight were so impressive. They deserved to be recognized for their efforts attending to passengers. They are beautiful and always ready to help you. Thank you"
Khuyết điểm: "Landings were a little rough..."
Ưu: "Flight attendants are pretty and nice."
Khuyết điểm: "Nothing"
Ưu: "Good service. The food was good, better than most airlines that I've flown with. The seat was comfortable with good leg room. Good documentary films."
Ưu: "It was our first international flight and everything was fine."
Ưu: "Best service, clean airplane, flexibility check-in procedure,"
Khuyết điểm: "Food was not good except bibimbap. I ordered instant noodles instead."
Ưu: "The crew was great."
Khuyết điểm: "I know you are not the only airline that does this, but the seats are cramped. I am not a big guy. I can't imagine what a heavier or tall person goes through in those economy seats."
Ưu: "I liked the seats and the comfort."
Khuyết điểm: "The dinner didn't taste that good. The portion was small and I was hoping they would have Kalbi."
Ưu: "Plane was clean, staff very friendly"
Khuyết điểm: "Entertainment not provide despite international flight of 4 hours. Excessive extra luggage free compare to Singapore airlines and Sri Lanka air. Food was meh"
Ưu: "Great entertainment options and all complimentary supplies not"
Ưu: "The food was wonderful."
Ưu: "Boarding was quick and easy. I didn't have the food onboard but it smelled alright. Staff happily kept offering to refill my water on the ~2 hr flight (probably more frequently than JAL asked during my 13 hr flight a couple months ago...). Overall, good flight. Professional staff. We didn't crash so that's always good."
Khuyết điểm: "Seat was uncomfortable, but when you're flying economy nowadays, that's pretty much expected. Took a while for us to get into the air but that was probably just due to it being a holiday and potentially many flights backing up the runway."
Ưu: "The flight attendants were great. Food good and drink service also."
Khuyết điểm: "Boarding was a joke. They were very sure to make you feel inferior to business & first class. And then the boarding was a cluster. A Korean culture thing I guess."
Khuyết điểm: "It was very hot journey, as the air conditioner seemed not working properly. Hope this should be improved in future flight."
Ưu: "I really like the plane. It was my first time on an A380 and despite its size and volume of passengers, everything went well. Staff was excellent and helpful and the entertainment selections really good."
Khuyết điểm: "Nothing comes to mind."
Ưu: "Business class lie flat bed"
Khuyết điểm: "The Korean food was not that great. The crew was not clearing empty glasses They served food on Korean time rather than on destination time"
Khuyết điểm: "Bathroom"
Ưu: "cleanliness is very important to me, the constant tidiness esp. near the business class seat is wonderful i would fly Korean Air again because the planes are new. For future reference, how i wish they have domestic flights as well. Good luck to your continued good service."
Ưu: "Service was excellent, as always on KAL flights, top notch airline food."
Ưu: "Lots of room, most space I have ever seen in an economy class. Nice attendants and good food."
Khuyết điểm: "Every Korean flight I had this trip was delayed. Created problems when Korean Air gives you 1 hour to transfer at Incheon. When transferring, all passengers need to go through security again and there are long lines. Airport attendants were not nice and made us ask people to cut in line. After running through the airport, we then find out the plane was delayed an hour to accommodate other delayed connections! They could have told us this before but only rushed us off."
Khuyết điểm: "As I was about to board, I was denied carrying on my backpack with the few items I would need for the flight, so I was forced to put them into my carry-on suitcase which was loaded elsewhere, out of reach.. The insanity of it all - so glad the woman can count to two - is that I was forced by this angry person to carry my laptop and tablet onto the airplane in my hand, as she absolutely would not allow me to put them into my empty backpack, claiming this would constitute a third item. Of course, no one else was forced to take their computers out of their protective cases, only myself, because it was a backpack. I am 66 years old, travelling alone, and frankly am not the only international traveler who experiences unbelievable rudeness when in US airports."
Khuyết điểm: "Their movie offering is a bit limited."
Ưu: "I really liked the prices of the tickets for this trip, I saved money over the regular price plane tickets; since I had 2 long layovers in Seoul at Inchoen Airport. I love this airport, it is clean, modern and offers so much amenities for FREE. The best for my second time LONG Lay over. My firtst time was at an airport in Alaska which I completely forgot since it was nearly 30 years ago. The flying experience was totally good from flying from BKK as it was also a good airport. I also liked the services, the crews were courteous and helpful."
Khuyết điểm: "Flights were full and of course I had a seat in seat 32E next to a man who was ofviously either sick or had a bad allergy, he sneezed and sneezed 1/2 of the whole flight when he was awake and slept most of the time so it was difficult for me to get in and out to the rest room. Luckily the people in seats 32F & 32G were kind enough to let me in and out (I got out mostly while the lady in seat 32F was getting out of her seat.) Mostly the other experiences were good overall."
Khuyết điểm: "I bought my ticket last minute not realizing that my lay over in Korea was 12 hours I arrived in Korea at 5:30 am, stayed at the airport , slept , walked, ate, sleep patiently waited for my 1930 boarding I finally boarded and was told in their broken English that I am going to be inspected I was thoroughly searched, my pursed was inspected, my body was inspected ,the asked me to open both of my hands and they run a white strips into my palm( I'm a nurse ) and the first thing that entered my mind was they were checking me for drug screen I am very bothered with what happened , Korean airlines makes their passenger have a long lay over and at the end will be thoroughly searched because she stayed in the airport too long How is Korean airlines going to support this insult!!! Anyone tell ne"
Ưu: "Crew service and wine"
Khuyết điểm: "flight delayed 2.5 hours"
Ưu: "screen contents very good"
Khuyết điểm: "seat is smaller than other flight"
Ưu: "Attentive service from flight staff 2 meal service each way in economy"
Khuyết điểm: "Nothing"
Ưu: "I requested a special meal which was accommodated and quite tasty. The flight attendants were very nice and always brought water and juice around the aisles. The warm towel was a pleasant surprise."
Khuyết điểm: "Such a full plane with little space. Made the long flight uncomfortable."
Ưu: "courteous manner, efficient crew."
Food was horrible. Flt too crowded. Dirty bathrooms.
Tight space, No onboard entertainment, food served not so appetizing. There are other $food$ choices but you have to pay extra.
Friendly staff, excellent food, a whole lot of good choices for onboard entertainment, comfortable ride, and good legroom even in the economy.
It was a very comfortable journey. Everything was good and should be maintained
Khuyết điểm: "I have encountered missing documents before departure in Singapore to KL. The check in crews very helpful, their knowledge to assist me boarding smoothly. My appreciation towards all crews who have helped me this morning ( SQ106) Big THANK YOU to you ALL."
Ưu: "Spacious Premium Economy seats with excellent flight attendants looking after general wellness of customers."
Khuyết điểm: "In-Flight Wi-Fi has archaic plans… 30MB Chat App-only Plan for 2-Hours. It also usually has a pause button to halt and resume the internet session later, but there wasn’t one this time."
Khuyết điểm: "WiFi didn’t work on 3 of the 4 flights although all purportedly had it. Also didn’t work the majority of the time in the Business Class Lounge in Singapore. Food was mediocre both on flights and in the lounge. Movie selection could hardly have been worse."
Ưu: "Seats with entertainment"
Ưu: "Flight was very pleasant and enjoyable, on time for both departure and arrival."
Khuyết điểm: "Meals were served rather slow as we were last for row 45 but there was insufficient time for us to finish the meal, collection of trays started in 5 minutes time"
Ưu: "Although business was full, it was quiet. Cabin chief was very helpfull and professional."
Khuyết điểm: "food choices are not bad. TV screens are super bad. Resoulition is almost from 90's era first flat screens! One stewardess had friends in business. a couple sitting one after another in window seats. She spent most of her time chatting with them, taking photos while we were trying to sleep."
Ưu: "Okay in general, nothing impressive"
Khuyết điểm: "Food certainly need improvement, lacking in attention to ensure food quality. Crews need proper training in customer service."
Khuyết điểm: "Excellent service"
Ưu: "Crew was very helpful and courteous Entertainment system was pretty good Food was good. They could have given water bottles instead of asking for water."
Khuyết điểm: "Seat comfort in Economy was just ok. Since this was a long haul flight, seats could have been better."
Ưu: "Seating was spacious, crew was attentive. Boarding was efficient."
Khuyết điểm: "The food choice was not pleasing to me."
Ưu: "The Staff was very friendly."
Khuyết điểm: "Boarding a mess, 30% boarded as "business". Food terrible. Entertainment system doesn't work on a lot of seats as plane is very old. Cabin crew not able to handle the passengers, delayed in every aspect and forget to serve passengers. Shitty flight and service."
Ưu: "What can I say about a flight of this length? Its always an epic journey to go from the US to Asia. However I will say that with Singapore Airlines things are a lot easier. Excellent crew who were always willing to help with my fondness for a beer. Food was as expected and up to the standard of Singapore Airlines. All round it was a long trip made a lot easier......5 stars."
Ưu: "We love Singapore Airlines, seriously it's not hard, you just have staff that care, clean comfortable air craft, good inflight entertainment. Are you listening American and British Airways?"
Khuyết điểm: "Please move this service to DFW and displace the rubbish transatlantic service that is there"
Ưu: "Comfortable, full service through the night.."
Ưu: "But I got to take Qatar airline and the service was great"
Khuyết điểm: "Almost missed the flight, havent noticed the passengers in prior"
Ưu: "Great set up with two seats, window and aisle"
Ưu: "Crew members were very friendly n helpful."
Ưu: "Crew was good."
Khuyết điểm: "Despite booking Hindu vegetarian meal, chicken was served. The seats were too uncomfortable and no space at all."
Ưu: "crews were helpful"
Khuyết điểm: "nobody suggested me about $20 discount coupon card . I could have enjoyed my meal free while waiting in teansit."
Khuyết điểm: "This flight is on an old plane. The entertainment system was dated and the seats didn't recline properly. Food wasn't very good and they offered a very limited selection considering it is a 7-hour flight. Not worth doing Singapore Airlines business class for this leg."
Ưu: "Boarding ok, timely departure. Food very good for plane food."
Khuyết điểm: "Announced early landing but then doing circles without any update, we ended up being 30min late. Updates would have been good."
Ưu: "Comfort Great book the cook meal choices Restful Attentive service"
Khuyết điểm: "What’s there not to like about SQ"
Ưu: "Can't think of. We have been using Singapore Air for years and they were good. However, our recent few flights with them have been disappointing (hence the need for this review) - there's nothing to be happy about."
Khuyết điểm: "Writing on behalf of my wife. All staff that she met have sour face, perhaps to signal the passengers not to approach them? True enough, the cabin crew did not help her to place her bag in the luggage compartment; the cabin crew did not serve water when requested, and on second attempt, the cabin crew told her to request at the ground. The cabin crews she has encountered clearly expressed their unwillingness to serve with their face and action. Is this the new direction of Singaore Air? The entertainment system requires installation of an app, hence is practically useless since we do not have the app preinstalled in our device."
Ưu: "Everything great personnel"
Ưu: "Crew was overall friendly"
Khuyết điểm: "Old plane, entertainment system very old and doesn't work properly, wake you up in the middle of the night for breakfast, service not efficient as half of the plane orders Indian food and get served first"
Ưu: "Boarding was good"
Khuyết điểm: "Old plane, bad food selection and they run out of omelette in the morning - only seafood as option. Not rude crew but wouldn't call them friendly or welcoming."
Ưu: "Helpful staff and a comfortable trip. A plus all the way around"
Ưu: "Comfy chairs and good food on Singapore Airlines."
Khuyết điểm: "Some of the male crew didn't do anything, the females did all the interactive work in serving and helping the disabled as far as I could see."
Ưu: "Not much turbulence"
Ưu: "SQ always has top quality service and that came through today."
Khuyết điểm: "Headphones were not functioning properly"
Khuyết điểm: "cramped seats freezing cold"
Ưu: "Great service, great experience."
Khuyết điểm: "I liked it all."
Ưu: "First class airline. Great flight, great service, and even the food is better than "not bad". Seriously, Singapore Air offers flights between the U.S. and Asia at very competitive rates, but never seems to skimp on customer care. A well-done experience from start to finish..."
Ưu: "To be fair, my rating will be very high due to it being the first time flying Business Class on Singapore Airlines. Unfortunately it was a short flight so I didn't et a chance to experience the whole service properly as I needed. I felt like royalty with the service offered by your staff who consistantly came to check if everything was in order without making a nuisance. Fantastic food and beverage options too. Overall a great experience, but would have liked it to be a 12hr experience instead of 5."
Khuyết điểm: "Flight was over too quickly."
Ưu: "The crew and inflight food and entertainment was good. The person on the transfer desk was very helpful."
Khuyết điểm: "We were unable to use the website to check-in online, which meant we had to fly to Manchester to check-in. Which is very poor given modern technology. (We were able to check in on line for the flight from Houston)"
Ưu: "Seating space was very good. Meals terrific"
Khuyết điểm: "Food not so good"
Ưu: "everything great, every time again"
Ưu: "Great entertainment, good service, clean plane."
Khuyết điểm: "The lasagna was pretty dry and meh."
Khuyết điểm: "Top carrier"
Ưu: "Flight attendants were excellent."
Khuyết điểm: "Satisfied with flight. It was as expected."
Ưu: "The crew was great. The pilots too."
Khuyết điểm: "The audio and video at my seat did not work correctly."
Khuyết điểm: "The flight attendants were fantastic!"
Ưu: "Well organized and easy to check in."
Khuyết điểm: "No"
Ưu: "Delayed boarding but made up for lost time in the air"
Khuyết điểm: "Delayed boarding"
Khuyết điểm: "No mechanical failures or delays would be nice"
Ưu: "Was boarded promptly"
Ưu: "Entertainment. Flight attendants. Food"
Khuyết điểm: "PROBLEM WITH LOCATING BAGGAGE CAROUSEL. GIVEN WRKNG LICATION ."
Ưu: "this is the airline"
Khuyết điểm: "Better allergy aware food."
Ưu: "Crew was amazing. Pilots were attentive to kids and answered questions. Everyone was very welcoming and helpful."
Khuyết điểm: "They didn't have some of their food options (and they apologized for that up front), but then ran out of the others by the time they got half way through the plane. That was tough for a five hour flight that went through dinner time."
Ưu: "I love ice cream and chocolate"
Khuyết điểm: "Healthy vegetarian meal choice"
Ưu: "Seat was hard, not much foot space"
Khuyết điểm: "My wife and Iasked for a snack, it was never delivered"
Ưu: "Good entertainment options."
Khuyết điểm: "Only water and coffee available. Flight had been delayed over an hour."
Khuyết điểm: "Crew didn’t serve drinks/snacks; otherwise nice and short flight"
Khuyết điểm: "The crew members were very rude and they called me an IDIOT!! Yes they did because the forced me to check my carry on bag and i didnt want they are racists"
Ưu: "Crew was friendly"
Khuyết điểm: "An hour and a half late, terrible communication about scheduling"
Ưu: "The seat get’s bit hard after 14 hours."
Khuyết điểm: "The food was ok but not great"
Ưu: "Smooth flight."
Khuyết điểm: "Tight seat. Small space."
Ưu: "Overall service was great."
Khuyết điểm: "Flight was delayed 5 hours."
Ưu: "wonderfu crew... very helpul`"
Khuyết điểm: ".."
Ưu: "Great service"
Khuyết điểm: "Look, if your kid is so young that he can’t get in a plane without screaming for four hours, you shouldn’t bring him on a plane and subject 200 people to that. It’s rude and selfish."
Ưu: "Everything went great. Flight left a little late but was fine and only arrived a little late. I like the side wings on head rests really help."
Khuyết điểm: "Seats are always hard on long flights."
Khuyết điểm: "Flight was horrible"
Khuyết điểm: "Flight delayed by 2 hours- was just sitting in the plane for couple hours before it took away"
Ưu: "Plane was on time."
Khuyết điểm: "My seat assignment was in the last row of the plan when the plane was not full"
Ưu: "Leg room and seats are very tight and I'm a small person."
Khuyết điểm: "Coach class is very crowded."
Khuyết điểm: "insufficient overhead luggage space"
Ưu: "The woman who helped us at the desk by the gate was possibly the single most helpful, kind Delta employee I’ve ever met. She wheeled me down the jetway and upgraded our seats. I wish I knew her name. She has very curly dark blonde hair and is petite."
Ưu: "The staff. They were very helpful and polite!"
Khuyết điểm: "We didn’t leave on time"
Ưu: "gate staff were great"
Khuyết điểm: "plane cabin staff looked overworked"
Ưu: "Delta flights run one time and their fleet seems newer than most with comfortable seating. Having free movies in the seat back ahead of you is a big plus with a good selection of movies. Snacks are good and crew is always friendly and accommodating. We fly almost exclusively with Delta for the aforementioned reasons."
Khuyết điểm: "Boarding is a hassle no matter the airline with few exceptions. You would think someone could figure and efficient method to get people on the planes. I suppose it could be the public that is the problem. Not a problem with Delta they run a good airline."
Ưu: "the service in general very nice"
Ưu: "Nice people. Very helpful."
Khuyết điểm: "LOST MY BAG IN BOSTON BEFORE EVEN TAKING OFF!!!! Did not make it, and then won't deliver it when it makes it to Kathmandu! This is most distressing."
Khuyết điểm: "Not supplying headphones Crew not to helpful, one unpolite Refreshments ridiculous"
Ưu: "I was thankful for the early boarding with a lap infant and was very pleased with the options for entertainment on the TV monitor."
Khuyết điểm: "The main issue I had was that we sat in row 34 and the noise from the engines often made it difficult to hear announcements, even with headphones in. Look into possibly zoning the audio and turning it up a click or two for rows behind the engines."
Khuyết điểm: "Missed our connection. Spent the night in Minneapolis. Luckily we had no urgent reason to get home to."
Khuyết điểm: "Jet airways sucks"
Ưu: "Free first checked bag, comfy seats"
Khuyết điểm: "Would have liked more movie selection"
Ưu: "The only flight that was a bit better was from Mumbai to Hyderabad."
Khuyết điểm: "Almost the entire trip, due to the following reasons: 1. The online check in process didn't work at all. The Delta staff at the Boston airport weren't pleasant and courteous at all. 2. Poor coordination between Delta & Jet Airways - the meal preference was selected before flight at the Jet Airways website but the same didn't get registered properly, even though the website confirmed to me that it was all set. This resulted in appropriate food not being available to the customer on the flight from Boston to Amsterdam. The customer had to literally starve on the flight. 3. The pursers and stewards on the flight from Boston to Amsterdam weren't pleasant and courteous at all. For anything they were asked, their responses ."
Ưu: "It only took them 10 minutes to turn things around to make up time for the delay."
Khuyết điểm: "The seat pockets were not cleaned."
Khuyết điểm: "Not having a seat assignment until arriving at the gate."
Ưu: "The entertainment system worked well and was able to keep my phone charged."
Khuyết điểm: "It's very cramped seating. They started boarding by rows but then gave up. Crew are nice."
Khuyết điểm: "Reservation. Checkin. Seating. Flight."
Ưu: "The crew was friendly and boarding was easy."
Khuyết điểm: "didn't provide snacks. They took a long time to retrieve the luggage that was checked at the gate."
Ưu: "flight crew was nice"
Khuyết điểm: "Very old dirty plane"