Korean Air is excellent. The seats...could be better.
Ưu: "The service vayama were trying to charge fees way over the normal fees for any adjustments"
Khuyết điểm: "If they could of tried to be helpful when trying ro change dates"
Khuyết điểm: "The seat, the food, the services, the boarding could have been better!"
Khuyết điểm: "No movies"
Ưu: "The seats were cleaned and neatly arranged. Amenities were provided such as tooth brush and slippers which made the flight more comfortable."
Khuyết điểm: "The meals could have been prepared better in both taste and quantity. Flight attendants could have come around more often to refill beverages or requests during meal servicing."
Ưu: "Service is the best"
Khuyết điểm: "Mileage is the worst"
Ưu: "Crew was great food was great flight was safe"
Khuyết điểm: "More room"
Ưu: "Very hard working, responsive and caring crew. Kept the washrooms clean throughout the flight. Pretty good space between rows considering economy class. Lots of little touches like slippers and toothbrush."
Ưu: "Crew was fantastic."
Ưu: "Crew was very attentive. Even though the flight was delayed, we got to our destination earlier."
Ưu: "bibinba(korean food）was very good rfor me."
Ưu: "Flight attendants were the friendliest and most patient I have ever experienced. Great customer service!!!"
Khuyết điểm: "Seats of any airplane could use improvement on comfort. But comfort was good."
Ưu: "Overall flight journey is better."
Khuyết điểm: "The person next to me asked two crew members what is inside in the sandwich as he is a Muslim. But those two gave different answers and confused him. So, he did not have it. Neither did others."
Ưu: "The great service and comfortable flight"
Khuyết điểm: "N/A"
Ưu: "The trip was excellent because first of all, I was the one who booked it. Secondly, I selected all the aisle seats. The airline isnine of the best with friendly and courteous crew."
Khuyết điểm: "The USB port on my seat to charge my cell phone was broken. And the airplane gets warmer in the duration of the flight. The crew should always make sure that the air conditioning's thermostat is in the coller setting."
Ưu: "very attentive staff clean, comfortable plane with leg room"
Ưu: "First Korean dish was good."
Khuyết điểm: "The pasta was the worst meal ever."
Ưu: "The male flight attendant working the rear of the cabin was the best flight attendant I have ever had the pleasure of flying with. Thanks!"
Ưu: "Food. Entertainment system."
Khuyết điểm: "Delayed flight"
Ưu: "The staff was great"
Khuyết điểm: "Take off was two hours behind schedule. I missed my next flight and had to wait about 5 hours in SFO for the next available to pdx"
Ưu: "Great flight crew, speedy and efficient departure procedure"
Khuyết điểm: "Flight was delayed 4 hours and I had to miss my connecting flight."
Ưu: "Big screen. Full soda cans. Not too cold. Space for legs"
Ưu: "비행기안 승무원들은항상 웃고 친절해서 편안한 여행을 할수있다"
Ưu: "Superb courtesy and attention."
Ưu: "The food choices, included Korean dishes. The disposal slippers are great when taking shoes off. The air hostesses were friendly and helpful. Good leg room"
Khuyết điểm: "There was no priority boarding for family with young children, and the boarding sequence was not accordingly to rows, so the boarding process was a bit disorganized. Not enough snacks. Soda was poured out in cups rather than giving the passengers the whole can of soda. Movie selections were not that great, many good current movies were not available. Was disappointed that it was the same set of movie choices as the previous flight. The toilets really needed attention, it was quite dirty and it smelled. Seat does not have enough lower back support, was literally having to sit on my pillow and blanket due to lower back pain. The temperature was not cool enough and it felt warm."
Ưu: "The food choices, included Korean dishes. The disposal slippers are great when taking shoes off. The air hostesses were friendly and helpful. Good leg room."
Khuyết điểm: "Movie selections were not that great, many good current movies were not available. Seat does not have enough lower back support, was literally having to sit on my pillow and blanket due to lower back pain."
Ưu: "Everything was great, i had a connection flight and i did not have to check in like other times."
Ưu: "Great service"
Khuyết điểm: "Nothing"
Ưu: "Great entertainment options and all complimentary supplies not"
Ưu: "Comfortable, easy, great service."
Khuyết điểm: "Crew members are fed up with arrogance. I had to beg them to get a cup of water."
Ưu: "Crews are kind and nice. No complain about the service the crews provided."
Khuyết điểm: "The chair, need to be more comfortable"
Ưu: "Food was ok, pretty clean, nothing special like I remembered"
Ưu: "Flight attendants were very nice."
Khuyết điểm: "Movies are old"
Ưu: "Once we got underway, the trip was average."
Khuyết điểm: "We had a 3 hour delay which is annoying to begin with. They could have boarded us later but they DEFINITELY could have been more polite about it. They announce very rudely that if we didn't like the situation, we should just get off. It's a 12 hour trip. A little courtesy would not hurt."
Ưu: "This was my first experience. It was great. Kindly staff. Service also good. I think it is good."
Khuyết điểm: "Bathroom"
Ưu: "I like Korean Air because they have really good to excellent service. The entertainment options are really good, and they are very accommodating of special requests and special needs. They are very strict about safety things. Even on a short 3 hour evening flight they provide a pillow and blanket for your comfort."
Khuyết điểm: "On this flight, the beef dinner option was bad. Terrible strips of beef, and unidentifiable mushrooms."
Ưu: "for the flight from Seoul to Singapore, the flight was superb. In-flight services was perfect. food was excellent and the air stewards and stewardess were all very helpful and full of smiles."
Khuyết điểm: "Check In process at Seoul Counter. the check-in was stressful. the ground staffs insist on using Check-in Kiosks provided even when it was not working as it should be. Ended up being bounced from one staff to another."
Ưu: "The cabin attendants were very attentive. Food and beverages were appreciated. Hot cloths to refresh ourselves were also appreciated. Needless to say, the skill of the personnel in the cockpit is also acknowledged. The blankets, pillow, and water were also a nice touch."
Khuyết điểm: "The seats were comfortable, but I wish they had more cushioning for this long flight."
Ưu: "Flight was on time Crew very friendly and helpful and the pilots landed the plane smoothly Keep up the good job!!!"
Ưu: "Good service. All attendants and crews were nice and friendly."
Khuyết điểm: "The leg rooms and too small seat when compared with the picture online. The entertainment didn't have many choices."
Ưu: "The flight got us there and back as planned."
Ưu: "food was excellent, service excellent, I will fly Korea air in Asia whenever possible"
Khuyết điểm: "No plugs for laptops"
Ưu: "The return flight food."
Khuyết điểm: "Uncomfortable seating"
Ưu: "The cabin crew was very courteous and attentive. There was a passenger on my flight who appeared to pass out and I was able to observe the care the cabin crew provided him. They acted very professional while the person appeared to be in and out of consciousness. The person eventually became better, but it is always good to see a well prepared crew deal with an issue. Also I am happy they had the bim bim bop on this flight. I didn't have it on the flight I had from Riyadh to Seoul that I took to get out there."
Khuyết điểm: "The movie selection of Hollywood hits could have been a bit more robust, but it was more that fine."
Ưu: "I liked that i had two seats to myself"
Khuyết điểm: "No VR goggles"
Ưu: "Not one of my good experiences with Delta. Two hours delay in the flight"
Khuyết điểm: "Information on the flight delay as communication was. at least very poor. Also A 220 was ok but First Class was so so"
Khuyết điểm: "Small plane, feels cramped"
Khuyết điểm: "Really packed together seats...more room. Crew spoke very loudly on plane...jarring"
Ưu: "Horrible delay with unruly customers on the plane. But the flight attendants did great handling them"
Khuyết điểm: "sat on the tarmac for 3 hours because the pilot was late."
Ưu: "the video controller in the headrest of the seat ahead of me. you could see the flight pattern, speed, temperature outside and other specs, which were interesting."
Khuyết điểm: "once again, the delta crew does not maintain their planes properly. during the taxi stage to get to the airway to lift off, there was a horrendous growling sound coming from the plane............seems like their hydraulic system is not maintained very well at all and it made a howling sound throughout the plane all the way to take off! we were wondering if there was something wrong with the plane."
Ưu: "The crew was great."
Khuyết điểm: "The flight and crew were great. But I was not able to choose my seat because I purchased an economy flight. I was very uncomfortable. But I was luck that that people that were sitting with me were great."
Khuyết điểm: "Faster lines at check-in. More courteous security personnel"
Ưu: "Choice of Entertainment was excellent"
Khuyết điểm: "Bigger snacks - 2 small cookies or small pack of almonds was indigenous 2 hr flight"
Khuyết điểm: "Flight was delayed 2 hours. Even though I had carry on, they checked it and this made me waste my time at baggage claim rather than gate checking. Flight attendants were miserable. Power supply didn’t work at seats."
Ưu: "Crew was so friendly!"
Khuyết điểm: "Food; movie choices"
Ưu: "Good crew. Nice seats."
Khuyết điểm: "This A320 aircraft departed LGA with the first class toilet inoperative. Flight was entirely full. First class passengers had to fight their way to the rear two toilets, around serving carts, etc. Cabin Crew was very good natured about all of this; but flight crew never mentioned it."
Ưu: "The crew was attentive."
Khuyết điểm: "Games on the tv were okay. Tetris would be a nice addition."
Ưu: "entertainment and leg room on regular seats"
Khuyết điểm: "delay, boarding process"
Ưu: "No delay and friendly crew!"
Khuyết điểm: "Not much leg room and the coffee was horrific."
Ưu: "Arrived safely"
Khuyết điểm: "Crew arrived late from Buffalo (?!?!) so our 7:59 flight didn’t start boarding until very close to that time. That delay, as Delta well knows, dominoed into LGA’s ATC issues and resulted in an arrival at DCA well after our scheduled arrival."
Ưu: "Crews were great."
Khuyết điểm: "Flight delays coming and going. Happens a lot with Delta."
Khuyết điểm: "N/A"
Ưu: "Really nice staff all the way through from gate agent to flight attendants. Flight left on time and landed early. Night and day vs American"
Khuyết điểm: "Nothing. Flight was perfect."
Khuyết điểm: "I was in first class. Neither food option sounded appealing. Recommend keeping things a bit simpler to appeal to more people. Flight was 90 minutes later"
Khuyết điểm: "The fact my flight was delayed three times...First delta said it was technical(mechanical) issues then sis it was the weather then said it was mechanical issues due to the weather. There were no compensation of the inconvenience it cause the customers."
Khuyết điểm: "If we're going to be early, have a gate ready."
Ưu: "It was everything you look for on a plane. Friendly crew. Lots of space. Clean. Lots of entertainment. Plenty of space for luggage."
Khuyết điểm: "I loved it all."
Khuyết điểm: "Flight was delayed longer than the actual flight time. Smallest plane I have ever been in in my life."
Ưu: "on board entertainment options are really nice... esp to be free. real time luggage updates in early"
Khuyết điểm: "like to see a bit better snacks"
Khuyết điểm: "My seat was taken by another person and the crew member was not very helpful with getting the issue resolved"
Ưu: "Quick flight!"
Khuyết điểm: "Didn't realize the last seat on the plane doesn't mean back."
Ưu: "Flight was on time. Boarded quickly with no fuss."
Khuyết điểm: "Staff not attentive to customer needs. I asked for a blanket and the stewardess never came back to me."
Khuyết điểm: "The flight left three hours late while the crew was waiting for an oxygen tank to arrive. We were boarded onto the plane after it was nearly an hour and a half late, then waited in out cramped seats for another hour and a half as we continued to wait for the same piece of equipment. At one point a Delta employee announced over the plane's PA system that we'd be getting vouchers to compensate us for this absurd delay, but there was no explanation of how to claim those vouchers."
Khuyết điểm: "No meal service in first class."
Ưu: "The flight attendants were very nice and the boarding crew. From the time I walked up to the counter at LGA to the time I exited the plane in CLT, I was treated so kindly and with such respect. Kudos to the Delta Crew."
Khuyết điểm: "The FLIGHT!!!!! There were delays. Scheduled take of time was 6:59 PM. We took off at 735 PM. Once I was on the plane, I started kicking myself in the you know what because I knew immediately I was scammed. I had purchased a 1st Class ticket for $400+, only to find that my comfort would be the equivalent of that if I purchased a ticket in economy. My long legs would still be cramped. For the past few years, I have been purchasing 1st class for it's spaciousness. On this flight, on the RCJ700, I did not fly comfortably. The space was very tight, and I was able to stretch my legs as if I sat in economy. This was by far, my most uncomfortable flight ever. SMH; A WASTE OF MY HARD EARNED MONEY!!!!!"
Khuyết điểm: "Delays"
Ưu: "Plane is great. Comfortable."
Khuyết điểm: "The staff at the gate at LGA were not too friendly."
Ưu: "The staff was was very accommodating to myself and my 19 month old daughter"
Ưu: "Delta has always be a step above the rest. Traveling with my children is not a problem and frowned upon with Delta. I rarely choose competitive airlines and will continue to use Delta as much as possible."
Khuyết điểm: "Our flight was originally scheduled for departure at 7:45 PM. We got an alert stating that the flight was going to be delayed but we were already almost to the airport when I received the first message on my smartphone. We received three additional alerts making our total wait time at the airport 5½ hours before we could approach the gate and board the aircraft. Seating in immediate gate area was not comfortable. Boarding was chaotic at best with very little control and guidance provided by Delta staff. The audio over the PA system was difficult to decipher much of the time. The only other available boarding status information was presented on the screens stationed near the gate and indicated PREMIUM the entire time during our boarding process and was never updated. We literally had to scramble through the crowd to get to the gate desk and get our boarding passes validated so we could board our flight with our group of passengers. Our seating on board the aircraft was thankfully good which is why I rated Comfort as Okay. We were saddled with one more delay after the flight left the gate and taxied briefly down the runway and then sat there for almost an hour. My suggestions to improve customer satisfaction based on my experience would include the following 1. Provide extended alerts for passengers travelling especially if the anticipated delay is known to the airline more than 2 hours before scheduled flight time. 2. Improve seating in the waiting areas near all Delta gates. 3. Re-orient all staff in proper boarding process and utilizing all available resources properly to provide clear and intelligible (not speeding) overhead audio messaging and current boarding status prompts on displays. 4. Maintain or replace audio equipment if necessary to help improve quality of audio messaging in all boarding areas."
Ưu: "Even though we couldn't reserve our seats we where able to call and change our seats to be together. (Mom dad and 2 toddlers)"
Ưu: "Friendly crew, on time"
Ưu: "Everything was smooth. Short flight, but they offered us refills on drinks, which I've never experienced before. Polite staff, great flight. Thanks!"
Ưu: "Many passengers did not have seat assignments and we also ran out of over head storage resulting in many additional bags to be checked at the gate(mine included) but the crew and staff at the desk inside laguardia work quickly and efficiently to get everyone boarded and we ended up landing 15 minutes early."
Khuyết điểm: "Seating was extremely cramped and the in flight wifi quality was poor, couldn't even watch an hour long movie (on a 2+ hour flight) because of the amount of buffering."
Khuyết điểm: "I wasn't able to choose my seat even though I bought my ticket a while back. Seat assignments were given at the gate and we were never given a real reason for this. I ended up in a middle seat sandwiched between people, and the man at the end slept the entire time, making it difficult to get up and walk around which I need to do as I am prone to DVTs."
Ưu: "I have difficulty walking, the crew made sure that I got to my seat on the plane safely, and made sure that I had wheelchair support."
Ưu: "On time, friendly staff, advertised Gogo Wifi not working."