Among all the international travels, I think Cathay was the best followed by Emirates. Qatar seems to be at the bottom of the list in my experience. They did not even have a strategy to house long layover guests and also would not grant visas. Still using Covid excuse, as if their country is so clear and clean of the pandemic.
Food services wheelchair comfort Maximum help for other flight I really appreciate your services
Ưu: "They cancelled the flight"
Khuyết điểm: "It would have been better if the wifi was included."
Ưu: "The food and entertainment"
Khuyết điểm: "Better vegetarian food"
Ưu: "Seat was comfortable and entertainment selection was good."
Khuyết điểm: "More snacks on a long flight would be good. Hot chocolate instead of tea and coffee would be appreciated by non-tea/coffee drinkers."
Ưu: "It was an ok experience, improved by the head of attendants at the end"
Khuyết điểm: "Service was poor at the beginning, but improved to Qatar service as I complained to the supervisor of the attendants Julia"
Ưu: "I like that they deliver me safe and sound to Vietnam"
Khuyết điểm: "I would prefer no interruptions while I am watching my movie"
Ưu: "Nice new plane. Good seats. Good seat space between you and person in front of you."
Khuyết điểm: "Nothing."
Ưu: "Great crew and front desk"
Ưu: "Good service and a modern airplane"
Khuyết điểm: "The check in at JFK, too chaotic"
Ưu: "Friendly and beautiful crew (specially one air hostess) lol"
Khuyết điểm: "too long flight"
Khuyết điểm: "The food was not served well. There were no snacks on the flight. The service was not even prompt. If I request for juice/water it was served to me after 30-40 minutes . I was travelling with a baby and the staff was not even considerate about it and attending fast. I requested for a mineral water bottle as I ran out of baby water for making milk for the baby and the staff was so reluctant and told "they are done" and just left.I am really dissapointed with this. I doubt if I would travel with qatar again"
Khuyết điểm: "Narrow 2x2 sleeper seats are really narrow and feel much too close to one another. ."
Khuyết điểm: "Display showed TV news, not boarding Info. Boarding Zones were announced only once, if you missed it stuck in security you have no way of finding out."
Ưu: "Good leg space, friendly crew, excellent plane."
Khuyết điểm: "This is for ALL airlines: It takes so long to get off the plane!"
Ưu: "business cabin nearly empty. comfortable seats"
Khuyết điểm: "Expensive WiFi"
Ưu: "They do their job well"
Khuyết điểm: "I didn't like that my original return flight selection was changed one month after confirming. The new flight details which were automatically chosen for me had me coming back home a full day later. This forced me to have to select a new return flight with an 8 hour layover."
Ưu: "The staff is friendly .. and polite .. yhe explain well the rules and safety . They listen to costumer.. they make amends and or do what they can do to provide good and quality service"
Khuyết điểm: "There is nothing in particular .. but i woud suggest .. more good food."
Ưu: "Video on Demand at each seat in coach. Friendly staff. Also patient staff, what with the languages they have to cover with each flight. The airline goes everywhere so it’s impossible to say what anyone will be speaking."
Khuyết điểm: "Seat not very good"
Ưu: "Qatar airlines had the nicest planes I have ever been on, not to mention the most beautiful and clean airport."
Ưu: "Small airport"
Khuyết điểm: "Transfer is inconvenient."
Ưu: "This has been one the good experience I had in so many years of travel"
Khuyết điểm: "I requested a special meal but was not given what I wanted. But overall decent food"
Ưu: "Smoothe landing"
Khuyết điểm: "Old plane, some kind of tablet thing with an attached remote almost impossible to figure out even how it works. 7hr flight and I only saw the steward twice."
Ưu: "Good food includes veg."
Ưu: "Great food, and excellent choice of in-flight entertainment."
Khuyết điểm: "Nothing!"
Ưu: "First of all, I want to preface this by saying that virtually every airline is better than the major ones working in the US (American, United, and Delta), and Qatar Airways is amongst this number. The entertainment selection was excellent, the best of any flight I've ever been on. The flight attendants were excellent, again, much better than those on American carriers (I am American, FYI)."
Khuyết điểm: "The food was terrible. Of course, we know this about airline food, BUT I have been on Qatar Airways flights with GOOD food in the past, so I know it can be better. Also, I sat in the baby section, which also happens to be where they put long-legged people. This is no one's fault, but suffice to say, do NOT sit next to 4 5-month olds for a 15-hr flight! Interestingly, since all flight attendants were women, about 50% of the flight did listen to them since there were many conservative Arabs onboard from Qatar or Saudi Arabia (i.e., those who are taught not to listen to or respect women). This made for some frustrating sites to witness but it's obviously not the airline's fault. Poor women!"
Khuyết điểm: "Food"
Ưu: "The usual customer care, from checking in to leaving the plane, second to none. Food choice and quality excellent."
Khuyết điểm: "The new diagonal seats are good, except when trying to put my feet up. The raised foot area is very cramped, and for me sleeping wasn't possible. I left my feet on the floor."
Khuyết điểm: "Food and behaviour of hostess serving in our line I.e. Seat 34 b & 34c"
Ưu: "Staff were friendly, food was good, and the plane was nice."
Khuyết điểm: "In the bathrooms there was only one type of tissue paper beside the toilet paper. Adding a thicker paper towel like most airlines do would be better so that passengers can clean up any water splashes as soft tissue is not effective for this."
Ưu: "on time no one in my row so i got to sleep good food"
Khuyết điểm: "enoyed it all"
Khuyết điểm: "Other passengers pushing, coughing & sneezing without proper sanitary measures; dirty toilets. This reflects on the education level of passengers, not the crew, but it still makes flying into Jeddah on packed flights particularly miserable."
Ưu: "It was not a full flight. It was ok."
Khuyết điểm: "Well, I noticed when the person in front of me reclined their seat, I had a hard time adjusting the entertainment screen so I could see it properly."
Ưu: "I like everything about Qatar Airways"
Ưu: "On time, good crew, easy connection."
Khuyết điểm: "Hard and tight seats for such long night flight."
Ưu: "Comfortable wide seats, good service"
Ưu: "Schedule of flight"
Khuyết điểm: "Space between seats were smaller"
Ưu: "The airport in Doha is beautiful with great amenities and shopping. The quiet rooms are especially nice for a long layover."
Khuyết điểm: "The ticket was cheap because of very long layovers"
Khuyết điểm: "Tiny seat spaces"
Ưu: "Everything was good."
Khuyết điểm: "Could have preferred more snacks or fruits which we could pick up while flying."
Ưu: "I really liked the service and demeanor of the crew and staff members."
Khuyết điểm: "I didn't like the handling of an unexpected delay. It seemed to take an hour longer to handle the change over from one plane to another. The staff seemed rather unprepared for how to resolve the issue smoothly and seamlessly. Training in handling unexpected events might be a good way to overcome this."
Comfortable seats and good tv. Food and drink service poor
Khuyết điểm: "I try to find kayak number to tell you that I couldn’t fly because I didn’t have COVID-19 test But I couldn’t find the The phone number that’s why I’m still in Amsterdam"
Ưu: "amazing and the airport is awesome"
Khuyết điểm: "good"
Khuyết điểm: "Seating"
Ưu: "Crew is good, attentive, embodies the middle eastern hospitality culture."
Khuyết điểm: "Connecting through Dubai was terrible, 1 hour delay before flight take-off was awful, food was less quality than previous flights, flight attendants congregated in front of my seat by the galley, parked all sorts of things there, could not sit comfortable the entire flight."
Khuyết điểm: "This company í overrated. Obvious lack of organization in the boarding process that led to a late departure. Not a sympathetic crew, which had to be reminded the protocols (upright seats before take off) while being inflexible on other things. Chaotic food service. Average entertainment."
Ưu: "The flight was on schedule, departure and arrival."
Khuyết điểm: "The seats were very narrow."
Ưu: "Great food. Had my own row, very comfortable. Kind and helpful crew. Amazing entertainment options."
Ưu: "Hard to say, it wasn’t a good experience. Flying from Bombay to Toronto was really bad."
Khuyết điểm: "They broke my baby stroller, they didn’t bag with or handle with care. It was new stroller all damaged from Bombay to toronto flight."
Ưu: "I had my seat changed due to my injured leg, staff acted swiftly, flight was relaxing."
Khuyết điểm: "They ran out of options on the food and considering it wasn't a full flight that surprised me."
Ưu: "it was good, i like all the services from staff."
Khuyết điểm: "I asked for water three times, three different crew members but never got the water during the flight to Dubai, when alighting that's when i asked for the water again from a crew who was manning the business class section and got it."
Ưu: "In all the flight was good, except for the food."
Khuyết điểm: "They didn't have any option (not even fruits) for those who dislike spicy food. My colleague and I had nothing but bread and butter to dine."
Ưu: "The entertainment options were very good"
Khuyết điểm: "Bathrooms were dirty. People running over each other to board at TRV airport. Clear and helpful announcements may be needed but the ground staff is mediocre at best"
Khuyết điểm: "Needs to be a bigger plane for such a long trip. Crew seemed like they weren't happy to be on the flight. One bathroom was out of commission for our 14 hour flight and limited our section of the plane to one bathroom. The remaining bathroom was very dirty and lacked supplies. When I asked for some help to have it cleaned, the attendant told me she would have to lock it down but there was already a big line of people waiting to use it. Disappointed in this flight because it was so long with limited facilities. Enjoyed other times I had used Emirates but not this time."
Ưu: "Tv and kids movies , crew were nice"
Khuyết điểm: "There were not enough chair to sit to wait at the gate B3. Most of us sit on the floor"
Khuyết điểm: "Food was pretty bad."
Ưu: "Everything was great"
Khuyết điểm: "Nothing"
Ưu: "Everything was good especially the spacious seats and food"
Ưu: "Delayed my first flight and I missed all my connecting flights and put me on another flight 12 hrs late"
Khuyết điểm: "S"
Ưu: "The food and the ICE video center"
Khuyết điểm: "The fact the crew lets people stand around in front of you in the Exit row. For what Emirates charges for this added “luxury” it’s ridiculous."
Ưu: "Crew were friendly Entertainment was good"
Khuyết điểm: "My meal was awful the only option for me was raw vegetables in order to have vegetarian and gluten free... It was carrot, cucumber and celery sticks and some fruit. I had the same meal twice it was very sad meal for 17.5 hrs with no snacks offered either. My partner and another man were forgotten as the meal rounds were being done. The crew seemed a little disorganised. The adverts on the entertainment were annoying."
Ưu: "Great business class seats with lay flat seats, attentive staff, great drinks, wine, food, recent movies and lots of choices."
Khuyết điểm: "No separate pre-boarding area for business and first class. Beginning of boarding wasn't announced"
Ưu: "Liked the Legroom in the Aircraft. Very roomy and nice Recline Chair. Food was O.K."
Khuyết điểm: "My 1 Bag was open. Lost few items. Not satisfied the luggage was handled by the crew. Overall Dissatisfied due to Bag was received in open condition. @ Amdavad Airport found issue by Crew but didn't take good care of it."
Ưu: "I left my kindle reader in the seatback in my flight to Dubai. They found it and returned it to me on my retum doback to Chicago 3 weeks later."
Khuyết điểm: "The lactose free meal was disgusting."
Khuyết điểm: "Nothing."
Ưu: "Clean cabin, polite Attendants, fast internet and great food and drinks."
Khuyết điểm: "None at all"
Ưu: "Exceptional attention to details of client comfort."
Khuyết điểm: "No faults."
Khuyết điểm: "Nothing"
Ưu: "Just the screen with full information of flight"
Khuyết điểm: "I don't the flight because it was connected flight so it was very bad service and not comfort for seating and when I try to parent the online boarding mine is issued my wife cannot issued because there online technical problem"
Ưu: "The air hostesses were really sweet and receptive. They cared a lot."
Khuyết điểm: "Food could be improved on long-haul flights. I was hungry."
Ưu: "Services and attention to detail"
Khuyết điểm: "N/a"
Ưu: "Emirates service is what set them apart. The crew is always smiling and helpful. Makes for a great flight experience."
Ưu: "Food is terrible. Not what it used to be. Don't keep the bathrooms clean as they used to. Service just isn't as great as it used to be sadly. Entertainment is great tho!"
Ưu: "None was satisfying"
Khuyết điểm: "Every thing was bad"
Khuyết điểm: "Only problem was lots of children running around, screaming, and generally causing commotion. Some Parents did not attempt to calm their children. Might be worth seating families with young children together so they don't disturb older travelers to"
Ưu: "great ICE programming"
Khuyết điểm: "very infrequent drink service and erratic requests response for drin ks"
Ưu: "Entertainment system was good"
Khuyết điểm: "On an 18 hour flight I was offered 1/3 of a cup of water or liquid about 3-4 times. They even rationed ice cubes. I had to ring the assistance bell any every 1-2 hours in order to stay hydrated the meals Consisted of a reheated TV dinner and 5 plastic wrapped versions of bread or processeed foods (bread sticks, cracked, cheese stick) normal you just overlook this stuff but when it's 18 hour flight you need actual food and water or else you'll risk dehydration."
Ưu: "The crew member was excellent,she went all out to make my journey easy and comfortable.I have sent an email to her superior,please use her as an example.if all attendants can serve and see to passengers like her will be beneficial for emirates"
Ưu: "Great entertainment choice on board. Free, cheap in-flight Wi-Fi."
Khuyết điểm: "No free seat selection available anymore until checkin."
Ưu: "By far the best airline, from service to quality, all around awesome."
Ưu: "Good choice of international movies in entertainment"
Khuyết điểm: "Quality of meals can be improved"
Khuyết điểm: "The service i received from airfare.com and Kayak."
Khuyết điểm: "food"
Ưu: "I was upgraded to business"
Khuyết điểm: "You did not consult me first and I was traveling with a friend"
Better food more confortable seats.
Facilities for short connections.
3.5 hours delay will ruin any day!
Have people at the Westjet counter
The flight that you gave us, JQ7 from Melbourne did not exist. Therefore we had to stay in Melbourne for another 24 hours and find another new route and flights to return to Heathrow. All a strain and stress. Your service to us for the return journey useless. So far, I have not found that you have corrected any of your failings and therefore it could also happen again to others tomorrow, next week, or next month. The return journey was a total disaster.
I love KLM, its very spacious and clean and the landing is always very soft. Great Airline!
They canceled our flights but the flight went on anyway.
Ưu: "This Transavia Airlines is not good at all."
Khuyết điểm: "Many things cheaper does mean better."
Khuyết điểm: "Boarding at Florence is always chaotic but this isn't within the control of KLM or their crew."
Ưu: "Services is good ."
Khuyết điểm: "Food can be better"
Ưu: "Very friendly and responsive crew. Announcements from the Capitan and chief of flight attendants are very informative and comforting. Seat positions: very good leg room (even in economy)!"
Khuyết điểm: "Newer airplane, as 747s are kind of outdated now, especially for long distance flights. But overall had good experience with KLM"
Ưu: "KLM are our airline of choice. A great full-service carrier with impecable standards."
Khuyết điểm: "Nothing"
Ưu: "The pilot and the crews were helpful about the transit. Pilot make up a lot of time."
Khuyết điểm: "Flight was delayed, had to run to my next connection flight."
Ưu: "Good amount of space on the plane, lots of movies to watch, good food and drink."
Ưu: "very nice crew"
Khuyết điểm: "my baggage was lost"
Ưu: "Boarding was quick and flight was calm"
Khuyết điểm: "The coffe and breakfast."
Khuyết điểm: "Don’t be late"
Ưu: "Nice staff and no delay"
Khuyết điểm: "Instead of crisps maybe a bit of cheese or crackers"
Ưu: "The crew are amazing! Attentive and friendly."
Khuyết điểm: "The seats could have been bigger."
Ưu: "Crew was pleasant but not attentive to detail. Bypassed is completely for snack and drink towards end of 9 hour flight!"
Khuyết điểm: "Pay attention to passengers."
Ưu: "quick/efficient boarding - good staff - good food - easy flight !"
Khuyết điểm: "the connecting times for klm seem to be very close - if your running late to start - you may not make your next one -"
Khuyết điểm: "The flight was cancelled and had to be rerouted on United Airlines."
Ưu: "Smooth and faster than expected trip. I felt free to get up and walk around on this long flight. Food was good. I sat in seat with extra leg room for the first time and it was worth it"
Ưu: "Snooth and efficiënt with a KLM service"
Khuyết điểm: "No entertainment"
Ưu: "The crew was fantastic! Our needs were constantly being met and just about the time you thought you might want a snack or a meal, the attendants were already heading down the aisle. Because of an allergic reaction, I asked for ice a number of times and the attendants were more than happy to meet my needs."
Khuyết điểm: "The seats were very close together. The trip from New York to Amsterdam seemed a lot more comfortable than the return flight. The food from NYC JFK was better than the food from Amsterdam. The movie selection on both flights was a little disappointing."
Khuyết điểm: "Flight was cancelled."
Ưu: "Everything is top notch for an airline company."
Khuyết điểm: "Nothing.... I enjoyed every moment of the flight."
Khuyết điểm: "Great"
Ưu: "Nice to have a wrap for the snack."
Khuyết điểm: "Would have preferred boarding by row - back of the flight first so would have been more organized."
Khuyết điểm: "They have mabaged to lost my luggage"
Ưu: "Nice crew; clean plane; decent dinner"
Khuyết điểm: "No entertainment system; insufficient knee space"
Ưu: "Overall everything was ok."
Khuyết điểm: "Not that I cared at the time but having been asked for a rating on “entertainment” - there was none. Cheap and cheerful really. No extras over the likes of RyanAir."
Ưu: "Excellent very good"
Khuyết điểm: "Everting so good ex"
Ưu: "Short flight with good communication."
Khuyết điểm: "Nil to complain."
Ưu: "Due to lightening bolt strike our pre-Y2K era plane got switched out with a newer plane with modern media delivery at the seats."
Khuyết điểm: "This caused a two hour delay in boarding and another 30 minutes on the JFK T4 tarmac. Same crappy headphones so it wasn’t the"
Khuyết điểm: "Boarding was delayed a little due to weather as was takeoff. Cant blame them for weather but the connection was very tight."
Ưu: "In flight food was enjoyable"
Ưu: "Crew good flight was fine apart from delay due to fog in Amsterdam but kept informed"
Khuyết điểm: "Flight was delayed due to weather in Amsterdam area"
Ưu: "Airline staff good and professional"
Khuyết điểm: "Nothing one can do, for a 6.2" guy, the metal bar that forms the shape for the pouch for magazines and such digs into knees, ESP if person in front adjusts seat back. Fold out table barely accommodates laptop."
Ưu: "Of the multiple international airlines I recently flew with, I would have to say KLM was by far the best. Relaxing atmosphere, comfortable seating, great in-flight entertainment, although I have the go-go in-flight data/entertainment plan with t-mobile (highly recommended), the flight included a decent selection of movies, television programs, etc. The food far exceeded typical "airline quality," even for an international flight - and included a fabulous little snack box with locally sourced gourmet and specialty items such as chocolate from Belgium, fine cheeses from France, and crackers from England. Drinks = gratis, and crew was exceptionally attentive and went out of their way to make flight as pleasant as possible."
Khuyết điểm: "Nothing."
Ưu: "Staff at Schipol airport were lovely and very helpful. Cabin crew were friendly and efficient. On board snack was nice."
Khuyết điểm: "Elbow room is a little bit awkward and I didn't get to sit next to my fiance WE will still definitely recommend KLM though!"
Khuyết điểm: "Flight delayed, had to take two more flights and was a four hour trip turned into a 12 hour, 4 countries trip"
Khuyết điểm: "I requested low fat meals. The first one, was OK. But they forgot my request for the second one."
Ưu: "The crew was very nice and helpful."
Khuyết điểm: "The space is no longer a respectful space. Paid 32 Euros for my seat, there was not enough space, the man beside me kept jabbing me on the ribs."
Ưu: "Plane service"
Khuyết điểm: "1h30min delay at airport"
Ưu: "Newer plane. Dimming windows, upgraded bathroom. Flight crew very pleasant."
Khuyết điểm: "Boarding wasn't announced. Limited in flight movie selection. Food was average. Same dessert for both meals served."
Ưu: "Flight was quick, professional, friendly."
Andre the flight attendant was funny and awesome.
Ưu: "The employees were friendly and helpful."
Khuyết điểm: "We haven't made it to Rochester as intended. It is covid time and our flight had mechanical difficulties. The airlines has provided vouchers for hotel and dinner."
Ưu: "Crew kept us well hydrated, and were very diligent about picking up trash."
Ưu: "The crew: very helpful, did their best to correct errors regarding special meals"
Khuyết điểm: "Seat assignment. Others, besides myself and my husband, were not seated together, and in our case at opposite side of the plane, but, even though the flight was full, there was no reason for that that I could see (some solo passengers were seated next to a member of a split couple/family)."
Ưu: "Customer service was excellent, flight was on time."
Khuyết điểm: "Nothing for this flight."
Ưu: "Absolutely nothing!"
Ưu: "Clean. Rough landing- felt like slamming on the breaks too hard"
Ưu: "Nothing. Door closed in my face departure board never showed it was boarding and I ran from my other delayed flight to try and catch the Wilmington flight"
Khuyết điểm: "American needs to step up their device and the airlines should be punished for their lack of service If an airline vises a non weather delay there should be immediate compensation for passengers. No different than what retailers do to their suppliers when supplier is late delivering merchandis"
Khuyết điểm: "There crew was not welcoming nor understanding of the passengers' frustrations caused by the delays. There was no air-conditioning on the flight, no air circulation to speak of. No food was served due to turbulence or so we were told."
Khuyết điểm: "P"
Khuyết điểm: "Ran out of food that I like"
Khuyết điểm: "Cancellations and the staff was not very helpful at all! Very disappointed"
Ưu: "The crew was pleasant and it was nice to have a complimentary meal and wine. We landed very early."
Khuyết điểm: "This plane has not been updated since before I was born. The seats were extremely uncomfortable and there was no in seat entertainment, just overhead screens. I was never able to get the WiFi to work. There were no power outlets, and we were never offered headphones, eye masks or ear plugs. I expected more from American since our 2hr flight from Orlando to JFK had working WiFi, power outlets and in-seat video monitors."
Ưu: "The movie selection on the flight was stellar."
Khuyết điểm: "AA let me know that our flights were delayed to MIA, which would in effect, make up miss out connection to get to Kingston, Jamaica. They tried to rebook us, but for the NEXT day. So after calling, I got my ticket rebooked for an earlier flight, but I couldn’t do the same for my boyfriend’s. At the airport we requested he check in as standby, however, the rep checking us in said he couldn’t. We asked for other flights arriving on the same day at the original ticket & even looking across partner airlines, he said there was nothing. Hard to believe, but then eventually said he found something by way of Lax to AZ to MIA & then KIN that would arrive later that night. We quickly took it because it was getting late to check in for TSA for my flight, only to find out later that the ticket he printed was for arrival the next night - not at all what we agreed upon! What a waste of time, as if the money we spent on this vacation didn’t mean anything, and when I called to get compensated, I was told to write in to AA. Write in. It’s 2018. Who can I speak with to get compensated for our time & money being wasted? I understand it may not have been within AA control, however, I would have liked for them to have cared that we were inconvenienced as paying customers, instead of being told, in action & in words, that the inconvenience we were being put through (to no fault of our own) was no big deal & we should just suck up the money we are loosing as a result. Very disappointed ☹️"
Khuyết điểm: "The 2 hour delay."
Ưu: "On time departure, early arrival. Comfortable journey. Our pilot was a woman! Go girl power!"
Khuyết điểm: "The WiFi did not work. You couldn’t download the American Airlines app. The crew forgot to give me my complimentary drink. After attempting for 10 minutes, Gave up."
Ưu: "Great flight crossing the Atlantic with good food and beverage services along with a wide selection of inflight entertainment and a charging port."
Ưu: "Flight got me home safely. Flight was delayed gor hours due to weather. Crew was good. Short flight so no food/beverages or entertainment."
Khuyết điểm: "The space between seats is very short!!"
Ưu: "The plane was new and clean, the staff was extra nice, there was a tv screen in each seat. The flight was very much on time."
Khuyết điểm: "The food is so, so. The seats are extremely narrow"
Ưu: "Economy passengers treated well"
Khuyết điểm: "Your survey app"
Ưu: "I have to use crutches to walk and before bording one of the attendants noticed me and changed me to priority bording and seatimg on the plain, she then came and helped me making sure I was the first person to board the plain."
Khuyết điểm: "I've never been help so much by a flight staff they were fantastic. The food was topical airplain food but the entertainment was pretty good and the over all experience was really nice."
Khuyết điểm: "I really did not like that I was unaware why I could not check in on my phone and then I get to the airport and the Alaska desk is closed. My phone just says the plane is sky west, me and the other workers at the airport had no idea what this meant. Very frustrating experience trying to check in, finally walker talkie a guy that new it was American. Frustrating I thought I would miss my flight, why not clearly state it's not an Alaska flight."
Ưu: "Seats were relatively comfy. Things were on-time."
Khuyết điểm: "Vegetarian and vegan food options were virtually non-existent.iwas so hungry during this 7-hr flight. There was no seat-back entertainment."
Ưu: "Loved the fact that the pilot frequently spoke to us during the turbulence. Crew was great."
Khuyết điểm: "Lack of entertainment."
Ưu: "Overall flight was great. Crew, pilot, flight attendants, boarding, everyone and everything was great. Drinks and snacks were offered."
Khuyết điểm: "No seat back entertainment. 45 mins flight from San Antonio to Dallas had seatback entertainment. But 2hr flight from Dallas to Cozumel had no seatback entertainment. Go figure."
Ưu: "AA canceled our flight on 9/13 and rescheduled us to 9/15 for no apparent reason. There were flights leaving Orlando. When I called to ask why since all I received was a text message the customer service rep was rude. Then I received another text message on 9/13 at 4:30 am saying my flight was canceled and we were rebooked again!!! After calling again I was told if I want to leave on Friday we would have to leave from another airport that was over an hour away which means $225 in transportation to get us there! This is on top of the 2 additional hotel nights we paid for and additional meals. When I asked if we would be compensated for all the additional expenses we were incurring I was told it's weather related so probably not. I informed the rep that flights have been leaving Orlando since Tuesday 9/12 so that cannot be the case. She said to try to contact them online. UNACCEPTABLE. I will not fly AA again and I will not recommend them to family or friends. If I could give zero stars I would but the survey defaults to one star."
Ưu: "Great hard working crew. Good food and snacks. On time!!!"
Ưu: "The crew was very kind and we had a safe trip in general"
Khuyết điểm: "2 hours of delay to take the airplane in Orlando and they changed the flight to Charlotte when it was planned it would go to Philadelphia but it was not a big deal to me."
Ưu: "Everything was great. Easy boarding great comfortable seating and friendly efficient stewardship"
Ưu: "It was an ok airplane, entertainment system worked"
Khuyết điểm: "The flight was delayed 2.15 hours and didn't even offered water or anything, after a while they said if we wanted we could go out of the plane... really bad!"
Ưu: "Left on time, arrived early, God food, pleasant flight."
Khuyết điểm: "Overnight stay due to missed flight with no luggage or medication."
Khuyết điểm: "Not enough staff at the airport to check in all passengers for early departures"
Khuyết điểm: "My seat belt and my neighbor's seat belt didn't stay tightened. Luckily there was no need for a seat belt, but we were very concerned. We were wondering if all the seat belts on the plane were the same. They could never hold you in with even slight turbulence."
Ưu: "Flight was prompt. Crew was good."
Khuyết điểm: "Not seated together with my wife. Looked at paying for upgrade, but no seats together."
Ưu: "Very helpful crew"
Khuyết điểm: "nothing"
Ưu: "Just being able get home."
Khuyết điểm: "After madly rushing to get to the gate, we found out 5 minutes before scheduled boarding time that there would be a 15 minute delay in boarding. After that, we were told there would be another 30 minute delay. Once we were on board and the cabin doors were closed we were told there would be another 55 minute delay. Also, LGA is such a mess these days due to construction and would have been nice to get an email notification beforehand about it. We barely made our outgoing flight!"
Ưu: "The flight crew were very friendly and helpful and the plane was recently remodeled so the seats were nice."
Khuyết điểm: "In coach you only receive a drink a cookies."
Khuyết điểm: "That i booked a flight that departed 6:20pm on Alaska Airlines and found out i was put on a red eye American Airlines flight that left at 11:50 pm. In addition did not reciveve any notification of the change. Had to leave the airport because i thought i was leaving at 6:20 pm :("
Khuyết điểm: "I asked the woman at the gate prior to boarding if there were electrical outlets on the plane. She looked it up and said, its an Airbus, yes they have outlets at each seat. I didn't worry too much about charging my devices at my layover because I knew I could charge them on the plane. When I got on it was clear that there was no outlets, no video on the backs of seats, no devices being handed out for purchase. Nothing. I'm definitely used to more updated planes, but I would have been ok without the misinformation. I ended up on a 4 hr flight bored out of my gourd—which could have been avoided."
Khuyết điểm: "I was first sent to the wrong terminal by a female flight attendant. When I arrived at the other terminal, I had already missed my initial flight, so crying back to terminal 3 another nice lady helped me get on the next flight to chicago and from their I had to take a flight to Philly. This really made me upset as I had nursing classes the next day and I would not reach philly until 8pm that night. On the flight to philly from chicago, the plane ride was decent, the crew was nice, but their was no more over head space and I had to give my carry on for them to put in the back of the plane with the rest of my baggage. The plane was small and I did not expect this flight."
Khuyết điểm: "small plane so tight seating. Outdoor climbing of stairs to board om the tarmac."
Khuyết điểm: "3 hours late. I could have driven home faster than this and saved $800. Once again, disappointed."
Ưu: "Quick, easy boarding. Flight arrived, and left on time. Tickets were very affordable."
Khuyết điểm: "How can I rate a 10 dollar sandwhich with a tiny bag of chips any higher? Entertainment? Non existent.. Wifi didnt work. I made several calls ahead of time to check if i can carry alcohol in 50 mL labelled bottles, sealed. I was told yes. Asked if i could drink them on the plane. Yes. Then I was told AFTER on plane consumption of my own alcohol that this was a federal offense. Epic mess up you guys.."
Khuyết điểm: "The automatic machines wouldn't check me in. The lazy who checked me in manually have me wrong information about my luggage. The affect on the Mexico side have me MORE wrong information about my luggage. Ultimately, my luggage was lost. Still waiting for them to find it."
Ưu: "AM staff was very helpful and pleasant."
Khuyết điểm: "Boarding was a bit confusing and crowded. Thankful you had a great intercom system and staff spoke clearly with easy to follow instructions."
Ưu: "Curtious people...friendly and made sure we had what we needed for a comfortable flight"
Khuyết điểm: "After arriving in Phoenix the connecting flight was delayed then cancelled. They put me up in a hotel and got me out the next morning. Other than missing a scheduled meeting. They were very helpful"
Flight was cancelled and I was booked on another which was also cancelled
Was not on time, had a connection in Cairo with less than 2 hrs between arriving to Cairo and leaving to Baghdad , then after delay in London, plane started to move then stopped for engine failure!! Another 30 min !!! Arrived one hour after said arriving time in Cairo , left with only 45 min to next trip , thanx to Alex , crew member who arranged a seat in first class for last 10 min of flight to permit me to be first to leave plane in Cairo to catch next trip!! I have to run like crazy to catch next plane , finally arrived in Baghdad with out my luggage !!!! 😩😩😩😩😩😩😩😩
Pleasant boarding and crew - okay snacks but was sat at the very back with no window seat.
Couldn’t make flight because of BA cancellation of connector. Kayak customer support non existent. Utterly deplorable
Ưu: "Quick flight and boarding"
Khuyết điểm: "Transit time should be calculated reasonably."
Khuyết điểm: "Generally, it was just good."
Khuyết điểm: "BA need to decide if they are EasyJet or BA. To pay BA prices and get EasyJet service is a joke. When I fly Easyjet I know what I am getting and can live it with. BA, on the other hand, wish to be different and yet they are close to painting the planes orange and still charging a premium price."
Ưu: "Crew was great! Helpful and nice"
Khuyết điểm: "Walk by and offer water more often."
Khuyết điểm: "None"
Ưu: "Excellence view of London performered by the pilot. Very please with that."
Khuyết điểm: "All good except for the seat, let my neck with a bit of pain."
Ưu: "On time"
Khuyết điểm: "Having to take a bus from the plane to the terminal. This would make me fly via Amsterdam to the US to avoid these connections"
Ưu: "Good organisation and timing"
Khuyết điểm: "Seat not too comfotable . Services could be better"
Ưu: "Felt like a disorganized mess! I don’t understand how this is still in business. Water was for sale on the flight, not for free. Water!! It’s a basic amenity. Exit row was exactly the same leg space as the rest of the aircraft. So why did I pay extra?"
Khuyết điểm: "Delays! Delays! Delays!!"
Khuyết điểm: "Double charge and unprofessional untrained staff on the counter"
Ưu: "Comfort items on the over sea flight"
Khuyết điểm: "Long layover kept getting longer and longer due to flight delays at Heathrow. No explanations in writing - a ticketing agent told us of the dela. The status board was simply blank. BA website said nothing at all"
Khuyết điểm: "First flight cancelled. Customer service hung up first time. Almost 2 hours on hold to reschedule"
Ưu: "We were kept informed"
Khuyết điểm: "I felt stressed due to an ill passenger holding up the plane. Plane returned to gate from runway. High potential of missing connecting flight. Landed on tarmac at Heathrow. Waited for bus. Took to faraway terminal. No info monitors so stood in long queue to find out in wrong terminal."
Ưu: "Nice efficient crew"
Khuyết điểm: "Announcements on plane very loud sometimes"
Khuyết điểm: "Late"
Ưu: "The food and the services. The plane looks new and clean. Many new release movies."
Khuyết điểm: "seat space is too small and not comfort."
Ưu: "Polite staff professional"
Khuyết điểm: "Delay."
Ưu: "Efficient boarding."
Khuyết điểm: "No complaints"
Khuyết điểm: "Canceled for no reason ca"
Ưu: "Flight was on time and boarded well"
Khuyết điểm: "This was a codeshare with Iberia and the seats were incredibly close with barely room to fit a small person, much less the 6’+ person who was next to me and had to put his legs over onto my side. Had a hard time getting my bag down between the seats to put under the seat in front of me. And everything was a cost, even water. Note to self, carry water or a drink on the plane if you think you will want one."
Ưu: "The crew & procedures were excellent. Perfect timing. I had a book to read & I meditated during the flight, so I didn't need the available entertainment--thus the N/A rating in that category. Perfect timing."
Khuyết điểm: "Seats could be more comfortable."
Ưu: "Helpful flight attendants"
Khuyết điểm: "8 hour flight with only one meal and barely a snack Seats were quite tight"
Khuyết điểm: "Food and service could be better."
Ưu: "Nothing really exceptional"
Khuyết điểm: "Flying frequently with Emirates and Saudia rises your standards! seats, privacy, food, service on British airways are way behined!"
Ưu: "Great staff, always polite and welcoming. Boardiing was simple."
Khuyết điểm: "Flight was delayed, although we are given a reasonable reason, leg room is always tough for me, I'm 5'11" 1 star for food and entertainment because there was none on this flight."
Khuyết điểm: "No food, and no entertainment. An older airplane"
Ưu: "The crew."
Khuyết điểm: "No leg room"
Ưu: "Flight crew was excellent."
Ưu: "Crew and boarding was fine."
Khuyết điểm: "The plane was 30 minutes late. We had to circle around Heathrow a few times before got permission to land. After landing we could not get to our gate for an extra 15 minutes.."
Ưu: "Boarding was good, flight was on time."
Khuyết điểm: "No leg room, small seats...no surprises there!"
Khuyết điểm: "3 hours standing in British airways and Iberian airways ticket and checking counters to get alternative flights. They could not do the "entire change" and required that we wIt in line after line. Will be a full 24 hours until the entire trip is complete. Would have been nice to at least sit in the empty first class seats on the transatlantic flight with my party as a bit of customer service. Wondering how many hours other had to wait for alternative flights because they did not use the first class seats as an alternative."
Ưu: "Well organized, taken care of for connecting flight when plane was delayed 2 hours."
Khuyết điểm: "HEATHROW IS A NIGHTMARE, Not the fault of BA"
Khuyết điểm: "The boarding gate was not posted until 25 min before plane was scheduled to depart, the departure was 20 min late, Customs at Lisbon took 1.5 hours for a simple stamp on my American passport. The aircraft was packed full, not even water was offered without charge, the service even at that was barely fast enough to make one pass of the passengers before landing, the aisles were continually blocked with service carts selling so how are you supposed to make a bathroom break?"
Khuyết điểm: "BA flight was ok, but as we booked through American Airlines, online check-in was impossible. In consequence we could get only separated seats, needed more time for checkin etc. As we have booked the flight with AA Budapest-London-Miami-Sao-Paolo, and Santiago-Miami-London- Budapest, we faced this problem several times."
Khuyết điểm: "British airways boarding always seems like a cattle call. Everyone thinks they're priority and it's not well defined who is, so the initial boarding call always just results in everyone rushing the gate."
Ưu: "Their uniforms"
Khuyết điểm: "The fact that the plane took off more than enough hours late with no communications to the passengers.the collect email and phone number berserk but not once sent any information about the delay when we finally got on the plane, we to wait another 40 minutes because there was only one luggage loader and it was being used on another plane. I even asked a flight attendant if I should speak to someone and she said no because it will "be sorted when we get to London."It wasn't"
Ưu: "I appreciated the flights taking off on time, the flight being attentive, and arriving on time."
Khuyết điểm: "Nothing"
Ưu: "boarding plane via two entrances simultaneously flight departure was ON TIME"
Khuyết điểm: "Boarding process was essentially a stampede. all general boarding called at once Ridiculous number of levels of elite/first class/preferred/platinum/gold club members. You're going to run out of elements to name your BS elitist clubs after. There seems to be a trend where flight attendants physically lean in and force passenger seats upright prior to landing. I appreciate the frustration, but I don't like being caught in the crossfire when they lean over me to do it."
Ưu: "It made it."
Khuyết điểm: "Once were on board our pilot informed us there would be a 1 hour hold time by the tower. After 20 minutes, things changed and we left. We arrived late, but it was Terminal 3 to Terminal 3. Fast right? Nope. Walked for days and then we got to go through security again. Arrived to gate. More of room with in access, but no out access. Good thing there were bathrooms in there - oh no wait - there weren't. Good long wait with kids before we could board."
Khuyết điểm: "Departed one hour late from Miami"