Nothing much to expect for an hour flight
Ưu: "Best in the world, as always."
The staff was great. The food really wasn’t good
Khuyết điểm: "I have encountered missing documents before departure in Singapore to KL. The check in crews very helpful, their knowledge to assist me boarding smoothly. My appreciation towards all crews who have helped me this morning ( SQ106) Big THANK YOU to you ALL."
Khuyết điểm: "Time to renew the aircraft 777-300"
Ưu: "Price is good"
Khuyết điểm: "The food can be more improve"
Ưu: "The service was outstanding! All of the flight attendants were amazing!"
Ưu: "One of several preferred airlines when flying to Asia. Really enjoy their service, and it's wonderful to wake up to many beauties in view!"
Ưu: "Seat was comfortable, flight attendants were attentive and the food wasn't bad."
Ưu: "The food selection, there is several pre-order meal based on diet or your religion"
Khuyết điểm: "The seat pitch at least 33""
Ưu: "Despite being a very late flight at 11 pm, the crew was courteous but not over the top, when all the passengers wanted to catch some sleep"
Khuyết điểm: "Lufthansa's short haul slim line seats become uncomfortable after 1.5 hours"
Ưu: "The crew werr very helpful and patient and so many languages they knew. Impressive they need a raise"
Khuyết điểm: "The seats were uncomfortable I slept 30 min at a time on my 14hr flight. The food is nice but a bit bland the first time its amazing but after more than 2 planes mix it up plz"
Ưu: "Friendly staff Good customer service"
Khuyết điểm: "There was nothing i dislike"
Ưu: "I like everything crew, etc"
Khuyết điểm: "Nothing reallly"
Ưu: "Customer service, food, seats"
Khuyết điểm: "N/A"
Ưu: "excellent - comfy plane, great service, excellent stuff."
Khuyết điểm: "The toilets were a little unsanitary."
Ưu: "check in went smoothly. helper was friendly and helpful."
Ưu: "Staff were very attentive and checked in on us regularly to make sure we had everything we needed. Food was great and ammenities kept spotless."
Ưu: "So good to get on a flight where I can fit in the seats..."
Ưu: "Services, the Care and the Concern!"
Ưu: "I like everything about Singapore airline service."
Khuyết điểm: "Nil"
Ưu: "Service was great especially the food"
Ưu: "great crew service. my first time flying with singapore airlines. they delivered!"
Ưu: "easy check in process and the crew was awesome. friendly and attentive to all passengers. great food as well."
Ưu: "Flight is comfortable, food is nice. Most importantly, the flight was on time."
Khuyết điểm: "The entertainment system requires additional setup, and need my own mobile device. My mobile device was low in battery while I'm on my flight, so I'm not able to view any movies during the flight."
Ưu: "Modern Aircraft , good seat ,Crew friendliness"
Ưu: "Crew was good."
Khuyết điểm: "Despite booking Hindu vegetarian meal, chicken was served. The seats were too uncomfortable and no space at all."
Khuyết điểm: "Too salty Hindu non veg meal"
Ưu: "I love traveling on Singapore airlines. They have excellent service and always on time. Their entertainment system is very good. I won't say excellent as I've seem Emirates and they still have along way to go to catch up."
Khuyết điểm: "They did not give us the landing cards and we had to fill them in at the airport. Many were like us and I am surprised. Also for business class passengers they don't get into a priority lane as you see in Emirates and other airlines. while Singapore airline is very good, they still lack in the details."
Ưu: "The people were excellent."
Khuyết điểm: "I had planned to check an extra piece of luggage, gifts and purchases for church needs. They wanted to charge me $3,655(!!!) for that. Absurd. I had to leave the suitcase behind. I will probably fly on a different airline whenever I go to Russia now."
Khuyết điểm: "Foods serving were too slow for economy class. Not enough selections for entertainment."
Khuyết điểm: "Particularly asked for aisle seat during checking in and I was told I was allocated aisle seat, but my seat was in the middle all the way to Brisbane. Person who checked me in did not seem like who wanted to be on the job beside being not too busy at all."
Ưu: "Is Singapore Airlines food quality slipping? First time I’ve been really unenthusiastic about it..."
Ưu: "Superb service throughout from check in to on flight."
Khuyết điểm: "Seat on outbound had a slight issue."
Ưu: "The staff are so friendly and helpful. Highly recommend travelling with the airline. The A380 is a great way to travel with more space in economy. I booked seats on the upper deck where there is a smaller economy cabin. Makes you feel a bit more civilised up the top!"
Khuyết điểm: "Economy class isn't great for a long haul flight but the staff make it much more bearable."
Ưu: "The food was ok. It didn't set my heart on fire, but I did finish it."
Khuyết điểm: "The plug to the ear buds was loose to the entertainment unit, and so most of the time I couldn't hear anything! When I could the sound was dreadful."
Ưu: "The choices for entertainment were excellent! I was never bored for a second on my 20++ hours of flight. I love how they gave us in-ear earphones instead of the normal airline headphones that keep on sliding off."
Khuyết điểm: "It was quite difficult for me to get comfortable. Maybe it's due to my shortness, I can't really rest my head that well"
Ưu: "Crew and boarding were efficient"
Khuyết điểm: "Choice to have meal immediately after takeoff or just before landing. I chose to have it just after take-off but didn't expect not to have any breakfast. Not fun leaving the plane hungry."
Ưu: "Everything is suport wonderful"
Khuyết điểm: "Price. it's better"
Ưu: "I liked how often the staff walked down the ailes to help. They are very attentive. The entertainment is endless. Seats were standard in economy class, I recommended upgrading for that long of a flight."
Khuyết điểm: "To my flight specifically, it got adjusted without telling me so I ended up missing my final transfer. I was not given a notification for a flight change. Someone met me at the end of my second flight to tell me I missed my connecting flight. With the adjusted flight Singapore gave me, there was no chance I would have made it. They did purchase a ticket for me on another airline to get to San Francisco in the end."
Ưu: "Spacious, comfortable seat"
Ưu: "Crew were friendly and constantly moving through the cabin with drinks and snacks (outside of meal times)"
Khuyết điểm: "The in-flight entertainment systems are really showing some wear & tear. The screen was blurry, the letters on the control buttons had work off and the sound quality was terrible."
Ưu: "Extremely polite flight crew"
Khuyết điểm: "-The food was pretty bad -The movie sound quality was bad, and the subtitles didn't work -Not much leg room"
Ưu: "Extremely polite flight crew"
Khuyết điểm: "-The food was pretty bad -Not much leg room"
Ưu: "Great seats and leg space in premium economy."
Khuyết điểm: "We had the staff come to us twice to keep the "noise" down (we were travelling with a 2.5 yrs old). Now we travelled on other legs with Singapore airlines, with the same toddlers and same "noise" levels, but no one came to us to request to keep the noise level down... I am guessing that premium economy has a different (lower) threshold for toddler "noises" !! :)"
Ưu: "The stewardesses were extremely professional- attentive & pleasant. The toilet was well equipped. There was no delay in taking off Boarding was orderly & efficient & quick and so was disembarking. The snacks were nice- ice cream, apples, chops, sandwiches. Many other airlines don't even provide snacks on these long flights. The seats in wconomy were roomy & confortable."
Khuyết điểm: "I can't think of anything that was bad but I didn't enjoy the breakfast. I would have preferred an American breakfast. It was a mixture of shrimp, potato & brocolli. Ivwould have pregerred a criossant & yogurt to the tiramisu & roll."
Ưu: "The flight took off 10 minutes earlier and landed about 30 minutes earlier. I ordered seafood meals and the food was delicious and the service was excellent. The movies and flight info on the screen were very easy to operate."
Ưu: "The flight attendants were super attentive and took great care of me, even bringing me headache medicine."
Khuyết điểm: "I was in a front row seat which meant using my table in the armrest would wake up my neighbor. (Not a big deal but a little awkward) It was also hard to sleep because the seats didn't recline enough."
Comfortable seats and good tv. Food and drink service poor
Ưu: "Crew we're friendly and helpful. Seats were good."
Khuyết điểm: "Old plane so in-flight entertainment systems didn't work properly in 3 of the 4 seats we occupied."
Khuyết điểm: "Economy seat leg support could be better"
Ưu: "The crew were great"
Khuyết điểm: "This time , the food could have been better"
Ưu: "Yes, crews and comfort were amazing."
Khuyết điểm: "Food on the menu was not available. Some of us did not get lunch and were being offered bread. Some flight attendants were impatient with pax and unwilling to help especially with regards to Wifi on board , others were impolite"
Ưu: "Lots of entertainment options. Good leg room. Good food. Made a 16 hour flight about as tolerable as one can hope for."
Ưu: "Everything was good except the Cooling"
Khuyết điểm: "Cooling inside plane"
Khuyết điểm: "Food worse quality than before. No snacks as well"
Ưu: "The crew was on point and did there jobs well."
Khuyết điểm: "The food was old fashioned and stuck in the 1960s. Having an option of Beef brisket or Salmon or two polarizing choices. I opted for the brisket and it was decent but not actually worth finishing. It was too fatty and strange tasting. Boarding in Sydney needs much improved screens and communication."
Khuyết điểm: "Excellent as usual"
Khuyết điểm: "Everything about the flight was great with the exception that the WiFi was pretty terrible and didnt work the final few hours of the flight. I raise the issue because customers shouldn’t pay $15 for it if it doesn’t work."
Ưu: "I love everything about Emirates."
Khuyết điểm: "N/A"
Ưu: "On thiime.Good Meal. Professional flight crew."
Ưu: "the seats, the window"
Khuyết điểm: "fliglth to short"
Khuyết điểm: "Queuing in the sky bridge reminds me of boarding a budget carrier. Birmingham needs expansion to be seriously considered a major international airport."
Ưu: "Really disappointed from EK staff they are very strict & applying hard rules ..employees without any sense specially station supervisor"
Khuyết điểm: "Can’t decribe but EK now falling in business while other airlines will take adavantage of ek staff issues which I can’t decribe"
Ưu: "Liked everything esp the luxurious interior& the comfort of the business class"
Khuyết điểm: "Nothing"
Ưu: "The space in the 380"
Ưu: "The large collection of movies and the comfy seats"
Khuyết điểm: "The airline’s insistence on keeping a passenger limited to only one carry on bag and then weighing to make sure that each carry on item was only 7 kilos was just plain ridiculous."
Khuyết điểm: "Nothing at all"
Ưu: "The service"
Khuyết điểm: "Nothing wrong"
Ưu: "Quality airline -new and clean plane with good seats and AV set up"
Khuyết điểm: "length of flight...."
Ưu: "Liked the Legroom in the Aircraft. Very roomy and nice Recline Chair. Food was O.K."
Khuyết điểm: "My 1 Bag was open. Lost few items. Not satisfied the luggage was handled by the crew. Overall Dissatisfied due to Bag was received in open condition. @ Amdavad Airport found issue by Crew but didn't take good care of it."
Ưu: "Helpful staff,gave me seats requested,meals pretty good,good entertainment,even got to see despicable me 3 and didn't need a kid."
Khuyết điểm: "Would have loved business class,but what can u do,only thing was I had to remind about my skywards miles.."
Ưu: "The service the movies the food"
Ưu: "Great legroom good food and lots of entertainment. The little comfort packs they give you are awesome as well!"
Khuyết điểm: "Everything was great!"
Ưu: "Crew members were great. Was on time and early."
Khuyết điểm: "1. Seats seemed tighter than I'm used to. 3-4-3 setup from ATH to EWR. I flew it today. 2. Food: standard. Not ethnic which I was expecting for a Dubai airline. 3. Color scheme: overhead lighting was your yellow incandescent light bulb color. Made the interior feel dated. However the ceilings had tiny lines like stars. This was a nice touch."
Ưu: "Overall the flight was good. The crew was very helpful. Food and service was excellent."
Khuyết điểm: "Long flight."
Khuyết điểm: "Emirates cost cutting is beginning to show on the menu. Used to be excellent food, now average at best compared to other top-end airlines."
Ưu: "Attentive flight crew and spacious interior"
Khuyết điểm: "Food food and food"
Ưu: "There was enough leg room, good entertainment and food."
Ưu: "Friendly staff across the board."
Ưu: "I appreciate the shuttle service that Emirate provided from my hotel to Nice Airport. The food was good and the crew was very attentive."
Khuyết điểm: "Noisy kids and parents along 14 hours of flight. When arrived at Dubai, we had a long ride of a bus, walking, and transited by train - overall 35 minutes."
Ưu: "Online checking"
Khuyết điểm: "N/ A"
Ưu: "Nice experience happy"
Khuyết điểm: "Leg room little short"
Khuyết điểm: "Food while trip to India was good But food while trip back to sfo was very bad"
Ưu: "The food was great. Flight attendants were nice and polite."
Khuyết điểm: "Flight 123 Dubai-Istanbul was cancelled due to weather conditions in Istanbul. Emirates put us on a new flight, we were waiting in queu for 30 min, and my queu wouldn't move because of one passenger. I asked the person in charge, if it will take another 30 min, I should go to another queu (because the other two queus already finished with lines up longer. ) the guy said nothing. I was next in line and when my turn arrived, I asked for a similar seat or something at the window, he give me an angry look and give me seat 50B on EK121. That is the last seat next to the toilet. I adked him to change and give me somthing else because I have medical condition and easily get nauseau if I sit toward e end, he said, that is it ma'am. I repeated to him my request and medical conditon, he turned his face away and said next person in line! There were at least 50 more passengers booked after me and 50 more seats available, he intentioanlly gave me the seat I asked not to be given just because while standing in line I asked him, why the line up hadnt moved an inch in 30 minutes. This is a very un professional behaviour and unacceptable behaviou. I had never before had such uncomfortabel flight in my life. I had nauseau during the whole flight!"
Ưu: "Liked the entertainment."
Khuyết điểm: "Some of the crew members were rough. Bashing the passengers and missing the courteous approach. No snacks available in the kitchen between meals on the long 14 hours flight segment."
Ưu: "Better plane with much better entertainment system. Decent food. Once I had missed my connecting flight because of the flight delay, they promptly arranged for a hotel to stay at, as there wasnt another flight to NYC for 12 hrs. Otherwise I would have been really pissed."
Khuyết điểm: "First time I have had mediocre crew on an emirates flight. The guy serving my section was not particularly friendly, had a bit of an attitude problem and spent a little too much time chatting up an attractive female passenger. Again, disorganized boarding process. First time I have experienced such terrible service on emirates."
Ưu: "The crew, overall were very alloof and disengaged. Rarely did we hear "your welcome" after saying thank you. We were made to feel as if we were interrupting their real work."
Khuyết điểm: "The crew needs to remember that how consumers feel is almost as important as price. There are other choices that for air travel. It's costs nothing to smile, or to say your welcome."
Ưu: "The movies on board"
Khuyết điểm: "On the way from Dubai to Beirut we stayed in the plane 45 m after the boarding time and on the way back around 20 m"
Ưu: "Entertainment was very good. Enough variety to pass the time."
Khuyết điểm: "The aisles were blocked a lot of the time making it hard to get to the toilets."
Ưu: "Seats were comfortable and food was good."
What an awful experience flying Turkish Airlines from Istanbul to Miami. The crew were rude, unresponsive, and my food was raw and cold. I did not even eat in business class. I will not be flying Turkish Airlines again.
One hour is not enough to transfer between flights in Istanbul! It was a long run through the airport to make our flight on time. Then once we boarded, a lot of time was wasted with a woman who seemed to have been sick, yet the staff eventually let her stay on the flight. I hope that she was not contagious. Another problem on the long flight was that water was not available often enough. The flight attendants could have gone up and down the aisles with prefilled water cups a few times between meals. 10 hours is a long flight requiring more hydration. The flight crew was always courteous, friendly and efficient as we have found on all of our Turkish airlines flights. We appreciated the effort to accommodate English speaking passengers. We also find the entertainment options superior on Turkish Airlines. This was extra helpful on the long flight. My one complaint on the entertainment is that I could lower the music volume a bit more so I could have background music and sounds while trying to sleep.
The staff was courteous and I had access to information I needed, would have liked the option to move to a more convenient seat since there were open seats available.
Everything was great more than I thought. Thank you Turkish Airlines.
Rude staff and very complicated boarding experience. Had passport checked 9 times.
Ưu: "The crew was great and service and meals where wonderful"
Ưu: "Nothing your flight was cancelled I will put a claim to refund"
Khuyết điểm: "Nothing your flight was cancelled I will put a claim to refund"
Ưu: "Crew was perfect, seat was great"
Khuyết điểm: "All is well."
Khuyết điểm: "1 hour delay due to weather"
Ưu: "We were traveling with 3 kids and were 2 adults - one of our tickets needed an upgrade as the itinerary were booked separately - my mother happened to travel with us last minute to help me with the kids during travel. Other than the hefty price tag - the crew were helpful and overall the flight was nice."
Khuyết điểm: "Hefty upgrade price tag but a good flight otherwise"
Ưu: "The staff went out of their way to make us comfortable as possible"
Ưu: "Overall good experience"
Khuyết điểm: "Bathrooms were already dirty upon boarding"
Khuyết điểm: "Turkish Airline lost one of my checked in bag! Never found it!"
Ưu: "Boarding was on time and the service was nice. The cabin crew were nice too."
Khuyết điểm: "The lack of communication with the employee who had my boarding pass and did not provide the wheel chair. I waited in an area waiting, he moved to another area without letting me know. Finally I nearly made it to the gate, on the bus and on the plane. It did not give me the chance to relax at the lounge as I paid for a business class ticket. I felt not being taken care of properly and as expected."
Khuyết điểm: "Tell passengers the truth from the start!"
Ưu: "never go to turkey only few places are famous caz holiday but over all people are so selfish u can find the right place to eat or spend over night and all flight are always late when try to find out they always says on thier own language not even english we don’t care have missed my tow flight and couldn’t find anyone to talk as responeble person don’t got to turkey all pay ur money to some where better you can enjoy"
Khuyết điểm: "never go to turkey only few places are famous caz holiday but over all people are so selfish u can find the right place to eat or spend over night and all flight are always late when try to find out they always says on thier own language not even english we don’t care have missed my tow flight and couldn’t find anyone to talk as responeble person don’t got to turkey all pay ur money to some where better you can enjoy"
Ưu: "Better of most European airlines.. nice enough lounge and inflight service pretty good with room to improve for sure."
Khuyết điểm: "Boarding was simply chaotic where staff isn’t managing the queue well separating business and economy. At arrival baggage priority meant nothing. Half the non priority bags arrived way before a massive batch of priority bags arrived. Defeats the purpose of giving your guest fast track immigration !"
Ưu: "Modern and comfortable planes, service was nice and friendly and the food was amazing which isn't very common when requesting a special meal."
Khuyết điểm: "the passenger sitting next to me got drunk on 4 glasses of whiskey and was invading my personal space at some point he was even trying to touch me. I think he was allowed to drink to much which caused this issue"
Ưu: "Treated very poorly no hotel stay in the airport for 24 hour"
Khuyết điểm: "Nothing"
Khuyết điểm: "Many liked the food. It just wasn't to my taste!"
Khuyết điểm: "Security lines for US departure way too long. Turkish Airline needs more people to speed up process."
Ưu: "The food was great and the onboard amenities were fantastic!! Would definitely recommend to anyone!"
Ưu: "great entertainment, pretty comfortable, good service"
Khuyết điểm: "a little bit of a delay"
Ưu: "I ran late to the flight at 11:30am I arrive just at 10:55am. Of course the check in counter was closed. When I saw the gentleman at the counter opposite the check in, he made his effort to contact his colleague to come all the way back to the check in counter to check my bags and get me on the flight! I saw that they really worked hard to help me! I am extremely grateful and impressed! I will forever LOVE Turkish airlines!"
Khuyết điểm: "Nothing!"
Ưu: "Easy to board, friendly, good food."
Khuyết điểm: "It was too hot inside, the air was on but not very high maybe 76-78. Could not sleep because it was so uncomfortably warm"
Ưu: "Smooth flight, comfortable seats, crew was very catering and kind"
Khuyết điểm: "The equipment on the plane needs some tuning up such as the screens tilting on their own (like falling down)"
Khuyết điểm: "Boarding passengers were approved to board, directed to the jetway, and then stopped. We were all stranded, standing on the boardwalk for over 30 minutes. There was no seating and little air conditioning, and we were given no explanation for the long delay in boarding."
Khuyết điểm: "The security check at the Istanbul gate is haphazard and not to0 professional"
Ưu: "Great seat (3A), great service and food. Very friendly crew. Entertainment is great with plenty of movies."
Khuyết điểm: "Check in in Istanbul was long and confusing due to new safety measures. I had 4 different passport checks with one pat down search and carry on search. Not enough time to even enjoy the Turkish air lounge. However I do. appreciate the safety measures and the effort that come with it. I rather be safe than sorry. The security personnel was very friendly."
Ưu: "Things that I liked I expected - we take it for granted: crew must be polite, boarding - efficient, leg room is normal."
Khuyết điểm: "Even in business class leg room is not ample, aircraft seems to be quite old, inside is well scoffed and scratched, my foot rest couldn't be raised or extended, no personal ventilation, temperature is interchangeably too hot or too cold, movie choice is far from awesome"
Ưu: "The seats seemed further apart, thus more leg room for my long legs. I was lucky to have all 3 seats so I could lie down and get some much needed sleep. New seats seem flatter and more comfortable to lie upon if one is lucky. Crew very personable and helpful"
Khuyết điểm: "I had FOUR TKA flights in my travels to and from Madagascar last month. Nearly EVERY seat I tried did NOT recline, nor could crew fix any! Most unpleasant to sit for 13 hrs. behind large man whose seat did reclione and mine could not. 2 yrs. ago I flew to Niger on TKA and I found the food better back then. Please keep the delicious Turkish food I fear a down grading for economical reasons. Don't do it."
Ưu: "Worst customer service ever."
Khuyết điểm: "Just don't do it. I've never been so mistreated. Everyone I met at the Istanbul airport who flew on Turkish was miserable and angry because of the way they were being treated."
Khuyết điểm: "Return flight from Delhi to Istanbul to Houston cancelled on Jan 8 2017 due to bad weather in Istanbul. Extremely poor to non-existent process in communicating and rerouting passengers. Frustrating to me and monumental time loss for business travellers like me."
Ưu: "They should inform layover passengers about getting their visa for free hotel accommodations."
Ưu: "Seating could be wider."
Khuyết điểm: "Seating."
Ưu: "This was the return flight I skipped base on the horrible customer service I received on the first leg of the flight."
Khuyết điểm: "The bording process, the customer service and attention."
Ưu: "Everything from the greeting received upon entering the plane to the overall service for the entire flight was quite excellent and wonderful. A really nice perk was the kit given to all the passengers in economy class with slippers, toothpaste, toothbrush, lip cream, and eye mask - no airline does this anymore and it is to be commended. The food on both legs of my flight (New York to Istanbul to Nice and the return) was actually very good -- this was the second time I've flown on Turkish Airlines and I look forward to flying again."
Ưu: "Hey, two checked bags free, free in flight meal and drinks including alcohol, free in flight movies and music, free headphones, free blankets, and a free toothbrush, yea toothbrush, its like flying in the way way back."
Khuyết điểm: "The check in lines are very very long and take forever"
Ưu: "i love the movies"
Khuyết điểm: "The cabin crew was rude and disorganized"
Ưu: "Boarding was fine in Istanbul. Go to toilet before going through security check in the gate."
Khuyết điểm: "Poor crew service--amazingly slow (my general THY service experience has been great, but in this leg crew did not respond to calls for almost 20-30 minutes). After meals, most people took their own empty trays to return them behind (because the crew had not picked up after 30+ minutes). The meals arrived cold as well. My entertainment set froze after 4 hours in a 13 hours trip, and was not attended to after repeated calls. One conscientious Turkish stewardess was very helpful in the 9th hour (literally), even if the entertainment did not come back on. To top these, I was sandwiched between a teenager on front and teenagers on right, who were loud and generally weird (obviously not the airlines fault). So, it ended up being a mediocre experience overall."
Ưu: "Crew was courteous and helpful. In flight entertainment was great, wide selection of movies and games to keep people occupied."
Khuyết điểm: "Seats can be bit squeezy and uncomfortable, wifi onboard only for business class. Food need to have more variety."
Ưu: "Waiting room is too small I guess til boarding. And need wifi."
Khuyết điểm: "Nope"
Khuyết điểm: "I could not find a way to ask for cancellation or reschedule"
Ưu: "Service was awesome top to bottom"
Khuyết điểm: "The business class cabin was hot on both flights. That seemed to be a common complaint among the passengers we talked to. The Economy cabin seemed to be set quite a bit cooler."
Khuyết điểm: "Seat was broken. Did not recline. Boarding was a Zoo"
Ưu: "The food was great, the movies were really good and there seemed to be more leg room."
Khuyết điểm: "The stewardesses talked nearly non-stop when they were not working. It disturbed our sleep on the long flight back."
Ưu: "It got me from point A to point B safely; it was a short flight. The overall price of my flights couldn't be beat."
Khuyết điểm: "This flight was delayed 45 minutes or so and there were some boarding issues. Honestly, I could care less given the really low ticket price and the fact that the delay worked to my advantage but a lot of passengers were upset."
Ưu: "the boarding was fine, we were on time and the staff was pleasant."
Khuyết điểm: "the food was ok, they played one movie for everyone to watch and our screen was not the best, small seats with no leg room, filthy greasy window i had to clean to look out of."
Ưu: "Plane is good"
Khuyết điểm: "Delay 2x poor"
Ưu: "The flight attendants were wonderful and the business class seats were very spacious and comfortable."
Ưu: "Friendly crew. Short flight, very efficient"
Ưu: "I love flying on Vietnam Airlines Clean planes Crew always friendly and helpful"
Ưu: "The flights left and arrived on time."
Khuyết điểm: "When connecting from a domestic flight to an international flight in Hanoi they do not check your bags to the final destination. They also do not inform you that you have to change terminals when arriving in Hanoi. I barely made the connection because of these two issues."
Khuyết điểm: "More chairs at boarding gate in Bangkok, please"
Ưu: "The crew was very nice."
Khuyết điểm: "There were passengers clapping through the whole flight."
Ưu: "The entire flight was pleasurable. The crew was outstanding."
Khuyết điểm: "Apparently the records showed that credit card used did not match with the actual card used. I used my Kayak account to book 7 tickets. My friend used his credit card to pay for all 7 tickets. The records showed that my wife’s credit card was used when in fact my friend’s card was charged."
Ưu: "The seats were roomy and comfortable. For airline food, it was actually pretty tasty. The in-flight entertainment was very good. I wish Vietnam Air was available in the States!"
Khuyết điểm: "Was denied entrance fir my wife to the lounge even having two passes both in my name. Was given one in Da Nang however lounge not open at 4:30 AM. My wife was traveling economy I was in business. Nasty reception at the Vietnam Air lounge in Hanoi. The other lounge great not affiliated with Vietnam."
Ưu: "Only 15 minutes late, could have been worse"
Khuyết điểm: "I had to use a belt extension, which did not work. I tried to attract the attention of the crew, but did not succeed."
Khuyết điểm: "Smile"
Khuyết điểm: "They changed the time without notice and wouldn’t even accept checked baggage."
Ưu: "Boarding by rows - great!"
Ưu: "Very quick procedures! Check in, boarding, disembarking"
Khuyết điểm: "Seats are not comfortable"
Ưu: "Comfortable seats"
Khuyết điểm: "No vegeterian meal (all options include meat); the staff spoke English poorly; no media system; pretty old airplane"
Ưu: "Supper nice and sweet crew! Good food, nice service, comfortable chair <3"
Khuyết điểm: "Delay 15’"
Ưu: "Excellent staff"
Khuyết điểm: "NA"
Ưu: "Seats in economy was exceprionally wide. For short flight they actually served a meal. Flight attendants were friendly and coutrous."
Khuyết điểm: "Seats didn’t have monitors. Instaed had “old fashioned” overhead monitor. Wasn’t that portant since flight was only 1.5hurs long."
Ưu: "Comfortable, good food, good drinks , on time"
Khuyết điểm: "Edited movies and the headsets were uncomfortable but you couldn't use your own because the left and right we're separated jacks"
Khuyết điểm: "The plane was late in boarding, and even later in arrival. We were given no explanation, only an apology. And it turns out worse, because apparently we had been shifted to a plane that was going to continue into Laos, so the plane came in at the International Arrivals Section and we had to take a bus from there to get our luggage in the Domestic Arrivals Hall. Making it all even later. No food offered for this quite expensive flight, only water, and no entertainment either."
Ưu: "Good boarding process, punctual,great cabin service"
Khuyết điểm: "Baggage arrival"
Ưu: "The UA rep gave poor directions for transferring in Seoul; we ended up nearly missing the flight (and other UA passengers did miss it despite VN holding the plane for 40-plus minutes). The crew was helpful and friendly, defusing a truly stressful situation."
Ưu: "Crew and airplane were great!"
Khuyết điểm: "Food was not as good as I'd remembered on previous trips."
Khuyết điểm: "Clean, organized and friendly service. The headsets are not well taken care of. I had to exchange twice due to the broken items."
Ưu: "The whole flight"
Khuyết điểm: "Nil by"
Khuyết điểm: "In Beijing, the check in desk didn’t even post a sign saying that the desk moved from terminals E to terminal A. There was no self service kiosk so we were waiting around forever to get our Boarding pass."
Ưu: "Airplane food is usually drab & this fish in chili sauce was really tasty. Pleasant crew"
Khuyết điểm: "Miss channels fir tv or music or movies. No wi-fi"
Ưu: "The crew was really polite, nice and helpful, a good change for someone that uses Chinese airlines"
Khuyết điểm: "The food was really dreadful and I am used to the Chinese airlines standards so the bar is really low. Beef or pork as options, the meat was really bad"
Ưu: "On time, clean, nice staff."
Ưu: "Great service"
Khuyết điểm: "plane a little old"
Ưu: "Good weather and a quick smooth flight"
Khuyết điểm: "They kept shutting the lights off. The plane was very hot when we first boarded. In the air the air conditioner slowly began to cool off the plane."
Ưu: "Everything was good honestly"
Ưu: "Everything! The service, friendliness, food, movies, clean restroom, etc."
Ưu: "On time, smooth flight"
Khuyết điểm: "seats seem "cheap" plastic. They crackle as you move in them and don't seem to be a very high quality."
Ưu: "The plane and food were good"
Khuyết điểm: "Took a very long time to get checked bags"
Ưu: "Great experience. Everyone very helpful."
Khuyết điểm: "Our flight was scheduled to depart at 7:15 pm. We decided to grab a quick bite to eat before boarding. Our boarding pass indicated that boarding would begin at 6:45. They called "final boarding" at 6:35, just as we were wrapping up. I believe we were the last to board at about 6:35 or 6:40. Once we were on board the plane pulled away and departed a full half-hour before schedule. The early departure was welcome, but unexpected and made us feel more rushed than necessary without prior notice."
Ưu: "For flying overseas the airplane was old and uncomfortable. I've flown overseas before and the seats have been a lot more comfy. The crew was fantastic and the food just crappy like any plane food."
Khuyết điểm: "The seats and the food."
Ưu: "excellent ,no complaints. Good flight all around."
Ưu: "The rolls were warm. That is literally the only positive thing I have to say."
Khuyết điểm: "My first flight was canceled, which I wasn't alerted to until after I arrived at the airport. They booked me on another one leaving 2 hours later, which was delayed by about another 5 hours. I suppose it was the weather, but a flight going to the same destination on the same airline managed to take off on time, and it was supposed to be leaving 40 minutes after my second flight. I have a hard time believing it was the weather, but who knows? There were absolutely zero gatw agents there to offer any helpful information. They eventually gave us food vouchers, but it was about 5 minutes after 90 percent of the applicable restaurants closed. Everyone on the flight was forced to eat at dairy queen, which quickly ran out of everything anyone wanted. I will never fly Vietnam Airlines again."
Khuyết điểm: "Flight attendants were not friendly and courteous. There was not enough blankets for every passengers. Food was a cold sandwich with water, juice or soda only, no alcohol available on the international flight. Overall, I would give this airline a "F" for failing to keep up with the standard of other airlines."
Khuyết điểm: "Got stuck on the runway for a while"
Ưu: "Everything was great in the flight. It felt fantastic to be treated like a princess."
Ưu: "Look for other options if possible."
Khuyết điểm: "I received at least 4 emails from Vietnam Airlines prior to my visit informing me of changes in our booking. All added time to our layover in either Hanoi or Ho Chi Minh on our return. Once we arrived in Hanoi we were informed of 2 more delays in our departure. I am traveling alone with 3 children all under 12 yrs &I make a concerted effort to book flight with the shortest layover possible. What would have been a 10hr door to door travel time turned into 16 hrs. Needless to say, I will not fly Vietnam Airlines by choice again."
Ưu: "The service"
Khuyết điểm: "It's a very short flight but the staff as always is very polite and welcoming"
Food and crew were amazing. Seat confer as well. I wish the plane was newer, looked a bit dated plus the entertainment screens were malfunctioning pretty often
They just let people fly without properly using the required mask
Ưu: "The seats, staff, entertainment, particularly liked that you served hot chocolate! The staff were very polite, friendly and helpful."
Khuyết điểm: "Food -vegan menu was bad for n the outgoing flight, better on the incoming flight. No vegan food available on domestic fight. Sitting in the aisle seat meant often people pushing past your seat."
Ưu: "The crew was OK, but nothing special."
Khuyết điểm: "Air France should not sell tickets for which the connection flights are almost impossible to catch. My luggage was not transferred to my connecting flight. I had to run to catch the flight to Bucharest. At CDC there were only two custom officers for checking passport of EU citizens, on a Saturday morning with hundreds and hundreds incoming travelers. On top of it, one female officer was rude. Typical french :("
Khuyết điểm: "The food is usually very good, this time it was poor to disappointing- dark meat chicken.., tasteless & unhealthy....mushy fruit dessert choices"
Khuyết điểm: "Seats are not comfortable for long haul. Airbus 380 premier economy. Not enough reclining and leg support."
Ưu: "Seats are comfortable on Business Class. Service is good"
Khuyết điểm: "Constant delays specially from CDG! Poor cabin service specially on this flight."
Ưu: "The Delta flight service was much better than the Air France flight I took on the previous leg."
Ưu: "I like the comfortable seats"
Khuyết điểm: "Service lag a little"
Ưu: "The crew was very friendly."
Khuyết điểm: "No wifi on a 9 hour flight. Takes a long time to get another round of coffee."
Khuyết điểm: "Really hard to get boarding passes online"
Ưu: "The crew was very helpful in all respects."
Khuyết điểm: "Not getting everyone standing in line to board one hour and 10 minutes before scheduled departure."
Ưu: "crew was wonderful, great food, quick boarding"
Khuyết điểm: "cant think of anything"
Khuyết điểm: "The food was mediocre. Flying La Compagnie in the past was a much better food experience."
Ưu: "Very nice crew. Nice meal service and drink service throughout. Great choice of entertainment."
Khuyết điểm: "Booked with my partner. Ended up sitting apart. Not good"
Ưu: "Everything! It was a wonderful experience."
Khuyết điểm: "Nothing"
Ưu: "Over all pretty good for price."
Ưu: "Good selection of movies"
Ưu: "The plain was ok, the crew really nice and attentive. The only “problem” would be the food, mostly for the breakfast that was awful."
Ưu: "Flight crew, pilot,food and entertainment options were great"
Khuyết điểm: "Baggage took a while to reach baggage claim but maybe a bit impatient after a long day"
Ưu: "It was a nice plane and boarding was well organized."
Khuyết điểm: "I was assigned a middle seat, if not for that I would have given a higher rating."
Khuyết điểm: "Tiny uncomfortable seats."
Ưu: "The size of the plane was nice. They had a good move selection. The vegan meal I was given was great."
Khuyết điểm: "It was loud, cold, the food was just okay at least my vegan meal was the bomb but it would have been better had when we booked the flight it allowed me to also choose this option for my husband. Since he is vegan as well."
Ưu: "Everything was fine"
Ưu: "Nice staff, very professional and helpful."
Ưu: "nice drink selection on board flights"
Khuyết điểm: "My pregnant wife was downgraded from business to economy 20 minutes before departure because the airline made a mistake with the reservation for our puppy traveling in the cabin with us. If this were not enough, the airline also lost one of our bags so this week we have to file for compensation for both begin downgraded and for the contents of our 30 kilo bag which never made it to Ho Chi Minh. Air France was a complete and total disaster and I would strongly recommend all friends and colleagues to find alternative airlines for travel"
Ưu: "I like the service. They caring and give snacks, comfort and overall"
Khuyết điểm: "None. I like everything"
Khuyết điểm: "Please see comments above about this flight."
Ưu: "It was quick, very good space in premium economy. Good and friendly service. The food was better than expected"
Khuyết điểm: "The crew did not announce the score of soccer cup semi final between Belgium and France"
Khuyết điểm: "The seat seemed smaller and space was very uncomfortable. The boarding process was very painful because we had to wait for a longtime."
Ưu: "The flight had a delayed of 2 hours due a system issue, but the flight was comfortable, and the airplane was clean."
Khuyết điểm: "I didn't like the check in, the personnel there were not so friendly and had discrepancies. We were a group of 6, and 2 of us were able to drop the bag in the check in. But the others were told that needed to wait 30 mins."
Khuyết điểm: "CDG is a monster. The distances are long . The signage is poor and when I asked for directions the diirections I got were wrong."
Ưu: "Flight was smooth"
Khuyết điểm: "Food"
Ưu: "Free snack and drinks. Good service."
Ưu: "The crew took care with calm and kindness of a man in deep distress and erratic behavior. Impressive. More generally , the crew showed respect and attention to all passengers. Not frequent."
Ưu: "Plane was clean. Pilots made up some of departure delay time in the air between NCE & CDG."
Khuyết điểm: "Unorganized boarding process and minimal info or announcements regarding delay. Failure to respect SkyPriority status at boarding were disappointing. (Staff allowed it to be a bit pushy and chaotic and people were able to force their way in line, ahead of those who had been waiting in line.) Seats were okay but no recline and underseat storage was small. (Backpack wouldn't fit underseat and had to be stored in overhead.) Passengers crowding from back of plane upon arrival made it hard to deplane and felt rude."
Ưu: "Super fast boarding and smooth takeoff"
Ưu: "The crew, the service, the food and beverages"
Khuyết điểm: "The 3 hours delay"
Ưu: "Nothing particular"
Khuyết điểm: "Nothing particular"
Ưu: "it was cancelled so they got me on the next flight on Turkish"
Ưu: "All crew I interacted with was great, friendly, and helpful."
Khuyết điểm: "Flight was late. Boarding very slow. Entertainment was ok by today's standards. Each seat had a display, but movie selection was not great. For a French airline I was looking forward to breakfast -- maybe some nice pastries or at least a decent croissant with jam. None such. It was disappointing. Meals were not impressive either, but the complimentary wine was good."
Ưu: "Premium Economy on AF Boeing 777 on this route is not "a little less than Business", but rather "a little more than Economy". Seats, in a 2-4-2 configuration, are hard but OK, as well as the pitch. Good screens and entertainment."
Khuyết điểm: "With the main meal, AF serves only "ordinary wine", This looks and tastes cheap. On the same route and class, Vietnam Airlines serves premium wines, a nice touch that would not cost fortunes to AF! Also, the "Asian" choice for the main course did not look and taste like the real thing."
Ưu: "Crew was friendly and polite, both beverages and an excellent lunch was offered."
Khuyết điểm: "A delay was not ideal but nothing to worry about since the flight arrived on time."
Khuyết điểm: "Our first leg from Paris was delayed and we missed our flight to Dubrovnik. We then had to hire a car and drive 6 hours to ensure we wouldn't lose a day more of our holiday."
Khuyết điểm: "The food is awful The entertainment, i.e. movie selection, is not very good and doesn't change very much. The seats are not comfortable and my chair did not recline."
Khuyết điểm: "Late"
Khuyết điểm: "Poor communication. Did not know was airfrance the booking was completed with Austria airline. In the ticket was not the information. Also, airfrance could not find me in their systems I was late to board the plane. Terrible messy and confusing time for me."