Great airline with friendly staff, on time departure. Unfortunately their website is really difficult.
Ưu: "The crew was awesome. They went above and beyond."
Ưu: "On time departure and earlier arrival of the airline Thumbs up for the pilot for smooth landing and take off Food is so delicious Stewardess are very respectful Will fly again with ANA"
Khuyết điểm: "None so far"
Ưu: "Food, seat comfort, service"
Khuyết điểm: "Great flight everything smooth - the food is fantastic I flew economy and received excellent food. The employees are very friendly and the plane was a recent model Boeing very smooth."
Khuyết điểm: "On long flights, the seats need to be more comfortable and there needs to be more entertainment options. Also was not sure why we could not book seats even though we booked tickets in October."
Ưu: "Well maintained plane, nice staff and over very comfortable."
Khuyết điểm: "The wifi worked only 1 hr of the 3 hrs I bought"
Khuyết điểm: "Food was really unpleasant and entertainment all out of date movies"
Ưu: "ANA is nothing but amazing. Great customer service and pleasant ambiance."
Ưu: "The crew is amazing but that is to expect since it was a Japanese crew that operated from Narita."
Khuyết điểm: "The vegetarian food was terrible; unless they mistook my request and did a vegan option. The first meal was an o-k noodle stirfry type of thing but the breakfast was a porridge that had no flavor. Hopefully it was a misunderstanding but worth noting."
Khuyết điểm: "We did not make this flight and had to take the train instead"
Khuyết điểm: "can not think of anything. Everything was more than i expected.Thank you for my experiance"
Ưu: "The cabin crews were excellent. Food was delicious. Lots of leg room in Economy class. Overall had a great experience"
Khuyết điểm: "none"
Ưu: "Crew was good"
Khuyết điểm: "The way they board"
Khuyết điểm: "Boarding is done by a bus trip onto the tarmac, then you take the rolling stairs up into the plane. No in flight entertainment of any sort."
Ưu: "One of the best service! Thank you!"
Khuyết điểm: "Flying with ANA is awesome, the stewardesses are very nice!"
Ưu: "Overall the service was good."
Khuyết điểm: "ANA flight attendants were not very well versed in the English language. Very hard to communicate our needs."
Ưu: "Food and entertainment has to be better."
Khuyết điểm: "In Chicago, the flight was delayed for almost 4 hours which in turn made us miss our connecting flight to Jakarta. Then next flight available flight to Jakarta was 24 hours later."
Ưu: "I enjoy ANA and choose to fly with them, normally a good flight"
Khuyết điểm: "All our issues were another passenger, not ANA’s fault"
Ưu: "Excellent service & friendly"
Khuyết điểm: "Food was cold"
Ưu: "Typical ANA quality as always."
Khuyết điểm: "Nothing in particular."
Ưu: "Food was good and staff were very helpful. The boarding zone in economy class were easy , it started from the last to the front."
Khuyết điểm: "Check in was a little bit confused, we arrived 5 hrs. Before our departure thinking that we can check in our luggage so we can rest in the gate area, but we had to wait 3 hrs to open the check in counter."
Ưu: "Friendly staff, comfortable seats, able to watch new release movies, good food."
Ưu: "The plane came from LAX was 45 minutes late...but not a problem.....still ok"
Ưu: "The food, choices of entertainment, and the crew"
Khuyết điểm: "Nothing"
Ưu: "The crew were helpful and nice. It was comfortable."
Khuyết điểm: "The food was horrible. The movie selections were quite limited."
Ưu: "Economy premium was very comfortable. Best service I’ve had on an airplane since Pan American days."
Khuyết điểm: "I didn’t like the boarding process one long line. However, it moved quickly and unlike American airlines there was plenty of overhead space. They let you check 2 bags free. Of course, it is an international flight."
Ưu: "Food tasted great, flight attendants were super nice love the food holders under the seats to rest your feet"
Khuyết điểm: "Nothing really to Complain about. Selection of movies could have been a little better but it’s a Japanese airline didn’t expect a lot of American Content"
Ưu: "Staff and crew and food!"
Khuyết điểm: "We could not check in online. This was frustrating and we do not know why?"
Ưu: "Packed in like sardines with no ability to recline for a red eye flight of 10h was excruciating. Food was not good on this flight though the kids meal was a nice touch."
Khuyết điểm: "Seats, food"
Ưu: "Boarding was easy and efficient. Crew was tirelessly courteous and respectful. The entertainment system had a good selection, but I've seen better. The food and drink service was excellent. Seats had charging jackass for phones. I'd fly with them again"
Khuyết điểm: "Internet was more expensive than it should be"
Ưu: "Nice 777 plane, good snack"
Ưu: "From start to Finish from ticketing to baggage claim we received Premier Customer Service !!!!!"
Ưu: "Friendly crew, delicious meals, comfortable seats. Would fly no other airline to Japan."
Khuyết điểm: "The food was not as good as in my previous flights."
Ưu: "Big TV screen. Food."
Ưu: "Wonderful service"
Khuyết điểm: "Food was on the very bland side"
Khuyết điểm: "Connecting flight from Narita to Washington. Please consider giving enough time for passenger to check in. Security line is so long and very slow."
Khuyết điểm: "Both flights took off late one flight was over an hour late I missed my connecting flights and was forced to take 2 additional flights instead of my direct flight The food is Japanese cuisine, if you are ok with experimenting and like their cooking. The flight attendants were not able to communicate with us in English regarding our missed flights"
Ưu: "ANA has done well recently, with top notch offerings of food, flight crew, entertainment, and creature comforts. The food options consistently good (and I do enjoy the small touches like the candy at the end), and they are very friendly!"
Khuyết điểm: "The music... it's catchy... but too catchy and I find myself whistling it for an hour or so after the flight!"
Ưu: "ANA has been running a top notch game recently. NRTcanbea mess particularly if you're transitioning due to security, but ANA does a good job with the passengers, food and flight."
Khuyết điểm: "Would like to listen to ATC"
Khuyết điểm: "Flight was moved to6 am, 4 hours earlier than scheduled. Found out less than 24 hours before flight. ANA refused to rebook on an available flight leaving at the original time. Disappointed (and tired)."
Ưu: "Very clean plane. Nice and comfortable. Staff was very friendly. Lots of leg room. The seat doesn't till back, but instead the seat slides forward. I wouldnt mind to fly again with ANA. Terrific entertainment system and movies."
Khuyết điểm: "Minor thing is the headset, which doesn't provide the best sound, but it will do. Food options can improve"
Ưu: "Even in economy class, the seats are wider than most American airplanes, there is a pedestal for the feet and the seats recline deeper. The service is excellent, very friendly and accommodating.We left on-time and arrived on-time. When flying again to Asia or SE Asia, I will definitely book ANA."
Ưu: "Most comfortable economy flight I've ever taken, good legroom, excellent customer service, tasty food, best toilets!"
Ưu: "Nice crew, clean lavatory"
Khuyết điểm: "Had a chance to select seats only for return flight Seats were too narrow"
Ưu: "I slept most of the way home so didn`t use the entertainment."
Ưu: "The flight attendants treat passengers as valued guests. The check-in clerk gave me an exit row with extra leg room without me requesting it and without charge. Average time that you need to be at security ahead of your domestic flight = 15 minutes! As with everything in Japan, flight left on time."
Khuyết điểm: "The connection time of 1.5 hours with my flight to Canada was a bit short. I had time to get through security at Narita, find the right gate, visit the facilities, and buy a bottle of water and that's all."
The most I like from Singapore airlines is the food comparing to other airlines. Also found a good movie to watch. Sometimes it's difficult to find an interesting movie on many airlines.
More healthy food options.
We enjoyed the flight very much. The flight staff was very helpful and friendly.
Delays were given at intervals. So we were informed
Ưu: "Again seats space could be better. Crews were very attentive."
Khuyết điểm: "Other passengers reclining their seats could be a nuisance..."
Ưu: "Friendly staff. Both two meals were awesome."
Khuyết điểm: "Already done."
Ưu: "The crew was great although I needed to ask them for my meal cause they passed by me. They thought I had my meal already which I didn’t. I don’t think they did it on purpose so it was just misunderstanding. My flight was on SQ 38 from Singapore to LAX on October 30 2019 Other than that. All is amazing. I will still highly recommend Singapore Airlines to other people."
Khuyết điểm: "I think I have nothing in mind about improvements because I can see they have been training very well. I would like to say keep up the good work"
Ưu: "The crew service is good. Not great, but still above average from other flagship carriers."
Khuyết điểm: "The seat (B787-10) is so cramp!!!"
Khuyết điểm: "Left 45 minutes late though we boarded on time. Pretty bad for a 50 minute in the middle of the morning."
Khuyết điểm: "I think the food in our flight was not that good.."
Ưu: "I didn't like the trip much. After the trip we found out that our body was bitten by fleas. Our body is now full of rashes, every part of my body is so itchy. We was seated in 61A and 61C, seems like in the previous flight a dog was sitting there or some kind of animal that left fleas in the sit."
Khuyết điểm: "Please clean better the seats. This is unacceptable, not a good way to start a trip in Japan. We only hope to get better sitting in our last flight with SQ, from Japan to LA."
Ưu: "Everything, perfect flight"
Ưu: "The cabin crew was pretty good. This was the only saving grace in otherwise very poor experience"
Khuyết điểm: "The flight was delayed by 2 hours and they changed the gate from one end of the terminal (A15) to the other (C1). The waiting area was cramped. This being the home of Singapore Airlines, the way managed this entire thing was pathetic. Boarding announcements were also confusing."
Khuyết điểm: "Excellent service"
Ưu: "Extra leg room, great service and good food."
Khuyết điểm: "The entertainment system feels dated (no touch screen) manual rewinding of movies, selection of movies"
Ưu: "Premium economy was great."
Ưu: "Prompt and timely service"
Khuyết điểm: "Food can be more tasty"
Ưu: "Seats are big as old plane"
Khuyết điểm: "Very old plane, entertainment system therefore very old too. Service was slow, 2 hours after start till they serve dinner, another 1 hour to clear. No special boarding for staralliance gold members"
Ưu: "Clockwork prompt"
Khuyết điểm: "Mechanical"
Ưu: "In flight entertainment systems"
Khuyết điểm: "I had beef with mashed potatoes but I found the beef was quite tough."
Khuyết điểm: "The desserts. The bun."
Ưu: "Service by the crew was great"
Khuyết điểm: "Food in the economy class was not so great Options provided were not tasty. Each meal tasted same. No kid option available. Tastier options available on other major international flights."
Ưu: "The flight attendants were amazing."
Khuyết điểm: "Inflight entertainment wasn't as extensive as in previous years."
Khuyết điểm: "I am a vegetarian and they served a chicken piece along with my main course."
Khuyết điểm: "Expected to have more indian movie choices."
Ưu: "The food is very good in economy. Large screen tv gor movies and games."
Khuyết điểm: "all was good, nothing bad"
Ưu: "United miles."
Khuyết điểm: "Entertainment very poor, no selection, I took the flt in Jan and the movies and selection was sane in Feb. Bad. Food was so so."
Ưu: "I liked there was an opportunity to bid on an upgrade"
Khuyết điểm: "Our bid was rejected yet there were empty seats in premium economy. Our bid was within the recommended range. You certainly would not have lost money upgrading us."
Ưu: "everything is perfect"
Khuyết điểm: "the food on Silk Air can be better"
Ưu: "Service was best in class"
Khuyết điểm: "Planes are old. They never seem to use newer planes on the Brisbane leg."
Ưu: "Crew, plane, punctuality"
Ưu: "Very helpful and polite staff"
Khuyết điểm: "Old B777-200 with small personal screen. And they don't have pillows on board."
Ưu: "Upgraded to biz class, which was fantastic"
Ưu: "Great service and very friendly staff."
Ưu: "Getting up at 4am on a Monday (post Singapore 7s) - couldn't have been a better timing for a free upgrade (as the plane was full). Travelling on Singapore Air is always a pleasure - but that made it even better....."
Ưu: "everything, excellent job"
Ưu: "Entertainment was great"
Khuyết điểm: "The food is getting worse"
Khuyết điểm: "cramped uncomfortable seats freezing cold in the plane"
Ưu: "Flight Delhi to Singapore was uncomfortable. Flight to SFWas very comfortable. Roomy seats. Good service."
Khuyết điểm: "Segment Delhi to Singapore."
Ưu: "Flight on time"
Khuyết điểm: "The in flight service was not as good as I remember the last few times I flew with Singapore. ."
Ưu: "Service was great, food was alright, was able to move from a middle seat to a window."
Khuyết điểm: "The flight I was supposed to take from Nanjing to Hong Kong by Hong Kong Airlines in the afternoon didn't exist so I had to take a morning flight. Was given no warning and had to check on my own. The Singapore Airlines flight was on time though."
Khuyết điểm: "I have no complaint"
Khuyết điểm: "Flight was delayed, but other than that, flight was great."
Ưu: "The food, the seating, the upgrade, the very polite and attentive staff. I thanked them, and for that, they gave me a hand written note and a set of cards. So sweet. Totally worth it to fly Singapore."
Khuyết điểm: "I didn't like how Vayasan and Singapore airlines telephone check in both claimed they could not upgrade. It was part of the policy/seating I bought. They were wrong, the airlines at San Francisco airport did it without blinking, after checking my visa status."
Khuyết điểm: "The entertainment was poor"
If there is any possibility to avoid the delay in boarding, that would be great
Take off and landing the smoothest I have ever experienced,. The crew were awesome and their overall services excellent.
More variety in the entertainment - for instance more competitive sports -soccer, basketball, etc
Khuyết điểm: "Not a lot other than better choice of movies and music. Super airline as always"
Ưu: "Business class is the best"
Khuyết điểm: "I don't understand how this company has a high rating in service. We missed our connection because the plane was delayed and they treated us poorly. How can you have a complimentary lounge for people missing their flight but not allow people in. I guess because we were only economy. When asked could we pay for an upgrade to business class, the attendant responded with "oh, its expensive" I didn't ask how much, I asked if we could. I never felt so insulted. The food was terrible. By the time they got to us, our food was cold and they ran out of the menu item we wanted. I have no intention of flying Qatar again. I will stick with Emirates"
Ưu: "Seat was comfortable and entertainment selection was good."
Khuyết điểm: "More snacks on a long flight would be good. Hot chocolate instead of tea and coffee would be appreciated by non-tea/coffee drinkers."
Ưu: "The supervisor has a good customer care and all the crew are so wonderful. I was so pleased. Thank you."
Khuyết điểm: "Thank for everything it is excellent"
Khuyết điểm: "Food"
Ưu: "I like that they deliver me safe and sound to Vietnam"
Khuyết điểm: "I would prefer no interruptions while I am watching my movie"
Ưu: "Nice new plane. Good seats. Good seat space between you and person in front of you."
Khuyết điểm: "Nothing."
Ưu: "Great crew and front desk"
Ưu: "Leg room and cleanlness. Polite crew members"
Khuyết điểm: "No entertainment. Very old movies and mainly in other languages not English. None for blacks to watch or listen"
Khuyết điểm: "Narrow 2x2 sleeper seats are really narrow and feel much too close to one another. ."
Ưu: "The service of the cabin was great!"
Khuyết điểm: "The food was not of the quality I would have expected from the expectation created by the airlines marketing. We boarded close to a full hour later than scheduled and the boarding process was very slow."
Ưu: "Flight crew was very helpful. I didn't have any special requests, but I noticed them being extremely helpful to other passengers. Much better than US based airlines, as most others are."
Khuyết điểm: "Extra security going to USA is a nuisance. Food was ok, not as good as previous trips. Lamb was only selection left when they got to my seat. Not my favorite also very fatty."
Ưu: "business cabin nearly empty. comfortable seats"
Khuyết điểm: "Expensive WiFi"
Ưu: "They do their job well"
Khuyết điểm: "I didn't like that my original return flight selection was changed one month after confirming. The new flight details which were automatically chosen for me had me coming back home a full day later. This forced me to have to select a new return flight with an 8 hour layover."
Ưu: "Food and entertainment"
Ưu: "Never spending too long waiting for anything."
Khuyết điểm: "More realistic options to upgrade. Example I can board a train in London and upgrade to first class for £20 to Edinburgh. If you have a coach class or business class empty. Have capacity to feed extra or not. Last minute upgrades can be both a revenue stream and another option to further satisfy some customers. Particularly older generations that can afford and would fund such a win win appealing."
Ưu: "Every thing is good in Qatar airways"
Khuyết điểm: "Organization of the boarding"
Khuyết điểm: "There were no food choice when the cabin crew reach my seat all run out"
Ưu: "Liked everything."
Khuyết điểm: "Nothing was wrong but excess bagage fee is high"
Khuyết điểm: "Extra hour that takes to do this flight because we have to fly around Saudi Arabia....."
Khuyết điểm: "Did not know what Vegetarian Jain meal should taste like! Even goats and sheep woud not have liked the taste of this special meal. Fortunately, cabin crew member was kind enough to give me a regular Hindu veggie meal rather than my pre-selected Vegetarian Jain meal (VJML) - DO NOT CHOOSE VJML on Qatar, unless you wanna faint from the horrible food! The tray was dirty! Co-passengers in the row behind me were also complaining The audio lead of my headphone would not go into the outlet in the seat armrest! So I had to use audio from neighboring (empty) seat and sync it with video from screen for my seat. What a pain!"
Ưu: "Comfort of the seat/bed"
Ưu: "Smoothe landing"
Khuyết điểm: "Old plane, some kind of tablet thing with an attached remote almost impossible to figure out even how it works. 7hr flight and I only saw the steward twice."
Ưu: "My family was happy with the service provided by Qatar airline."
Khuyết điểm: "Plane configuration; seats were a bit cramped, knee space."
Ưu: "Staff were friendly, food was good, and the plane was nice."
Khuyết điểm: "In the bathrooms there was only one type of tissue paper beside the toilet paper. Adding a thicker paper towel like most airlines do would be better so that passengers can clean up any water splashes as soft tissue is not effective for this."
Ưu: "It was not a full flight. It was ok."
Khuyết điểm: "Well, I noticed when the person in front of me reclined their seat, I had a hard time adjusting the entertainment screen so I could see it properly."
Khuyết điểm: "Food"
Ưu: "a wonderful experience to travel with Qatar airways, recommended for others as well."
Ưu: "Comfortable wide seats, good service"
Ưu: "Friendly cabin crew"
Khuyết điểm: "Economy class seats and the food table"
Khuyết điểm: "No good movies on the flight. The crew hardly interacts. The food sucks and they served sausage to me even though I was a vegetarian and they said they didn't have anything else. The headrest kept falling off ."
Ưu: "Food is palatable. Crew are acommodating"
Khuyết điểm: "Many of the films have no English subtitle"
Ưu: "A 380 plane is the best. Staff were attentive. Good good for airline. Great entertainment system"
Ưu: "Everything is good"
Khuyết điểm: "No bad things"
Ưu: "Worst service from hyd to doha"
Khuyết điểm: "I have travelled fro hyderabad to miami,i had a bad experience at hyderabad air port at qatar counter for baggage Please baggage standards should be unique across all airports travelling from miami they accepted the laptop bag plus 7kg small trolley cabin luggage In retun journey qatar pople said laptop and small trolly bag should be of 7kg .my laptop itself 6kgs is there and they charged me 65usd as excess luggage. I said iwas not charged extra at miami why you are charging extra here ,they said rules are different at miami but in hyderabad this is the case I am very much frustrated on this service ,atleast once in a year i will travell on qatar from next time i never prefer to travel on this carrier. Thanks a lot for great qatar servic"
Ưu: "The crew, the food overall experience was excellent. Special thanks to two crew members Mohammad and the other crew she was from India. I got her name unfortunately lost the paper with her name. Her name stars with G or C I think.Thank you for the excellent service."
Khuyết điểm: "Only issue was long transit line in Doha, otherwise outstanding service and comfort"
Khuyết điểm: "Hello, Qatar airways give me set no 42 H and the knew I am useing Weill cheir And I can't walk so good but still give set no 42 h on the end of aircraft Was so bad I can't tell u"
Sevices was not that good, not much comfortable seats.
meal portion used to be bigger.
You should add little bit more snacks.
Ưu: "amazing and the airport is awesome"
Khuyết điểm: "good"
Khuyết điểm: "Seating"
Ưu: "Crew was amazing."
Khuyết điểm: "Seats were a little narrow and could use new cushions."
Ưu: "The seats were spacious and comfortable. Ample room for the long flight."
Khuyết điểm: "Desert option: warm cookies"
Khuyết điểm: "This company í overrated. Obvious lack of organization in the boarding process that led to a late departure. Not a sympathetic crew, which had to be reminded the protocols (upright seats before take off) while being inflexible on other things. Chaotic food service. Average entertainment."
Ưu: "Very friendly crew, and great entertainment options."
Khuyết điểm: "Flight was absolutely full. Every full flight is inferior to every half-full flight. No room to lie down, no place to put stuff, waits for the bathrooms, long meal and drink service."
Ưu: "nice comfortable flight"
Khuyết điểm: "depaert on time"
Ưu: "Full plane. Boarding could have been easier with two entry points into the plane"
Khuyết điểm: "Plane was late leaving but made up time."
Ưu: "Overall, wonderful! Appreciate that they started boarding early and that we left right on time, if not a little earlier. Was very comfortable and excellent flight. Thank you so much! Very pleasant experience."
Khuyết điểm: "Boarding took very long and seating was very weird. A lot of people including me were moved around multiple times due to seating problems. Apparently there was no sync between the staff itself and everyone was trying to solve this problem in their own way. However the good part was that they were at least trying to solve the problem! Flight was delayed by about 30 mins due to this chaos."
Ưu: "All the teem all the services"
Khuyết điểm: "My 2 bags didn't come out to Cairo airport Your employee helps me to report that. He didn't give me the $200 to buy some clothes. Because he told me that my 2 bags coming out in a vew hours. And they give my cell phone # 01114488833 and I give them my wife's cell phone # 01225993535. They never call me they never answer me. 8 days. So I went yesterday 10-11-18 to the Cairo airport I met one of your employees. Asking for my 2 bags they told me that they called my my wife but they didn't. I asked my wife she said they never call me. And she talks to them on phone. They said sorry some mistakes happen they should give me $200 for every single day my bags lait but they didn't ButI received my bags broken an I lost my wife shoes and my candy The chocolate rolled over my clothes And the workers open one of my bags and eat some candy and leave the trash inside the bag"
Ưu: "The entertainment options were very good"
Khuyết điểm: "Bathrooms were dirty. People running over each other to board at TRV airport. Clear and helpful announcements may be needed but the ground staff is mediocre at best"
Ưu: "Inflight entertainment was good but that doesn’t make up for lack of equal treatment of all passengers"
Khuyết điểm: "They are racist!!!!! Segregation and all!!!!! For my more than 12 hours layover I had to pay for my own hotel!!! Yet other travelers were given free hotel vouchers. As a matter of fact I was kept waiting for nearly half an hour in the middle of the night even though I had been waiting for service ahead of them."
Ưu: "Tv and kids movies , crew were nice"
Khuyết điểm: "There were not enough chair to sit to wait at the gate B3. Most of us sit on the floor"
Ưu: "More space"
Khuyết điểm: "Na"
Ưu: "Extremely courteous personnel at airprot IMECABLE service on board Plane brand new"
Khuyết điểm: "That I had top travel to FLL ibnstead of Miami"
Ưu: "Emirates is the best Airline"
Khuyết điểm: "Everything"
Ưu: "On time. Boarding was a breeze even with 400 passengers. Flight was smooth and quiet. Crew was very helpful."
Khuyết điểm: "Food is not as it used to be. Need to bring that old taste back."
Ưu: "Left on time. Reached early. Flight crew was friendly. In flight entertainment was good."
Ưu: "I loved all the free services. Wifi, 2 large and tasty meals with free drinks (wine, beer) free exit row seating, seats reclined more than other airlines and free baggage. The staff was awesome and very helpful."
Ưu: "Great entertainment set up, a free hour of wifi and good food. The wifi was priced fairly. Overall, it was a pleasant flight that I even managed to go to sleep. I normally can't sleep on planes."
Khuyết điểm: "The entitled passengers and other rude passenger behavior."
Ưu: "Good food, great entertainment, comfy seats"
Ưu: "excellent services thanks"
Khuyết điểm: "services provided to impaired handicap persons ,need improvement thanks"
Ưu: "Overall experiance."
Khuyết điểm: "Nothing"
Ưu: "I loved the idea that i was considered for an upgrade it felt special and i thank the staff and the airlines for being so considerate and kind."
Khuyết điểm: "Honestly, i cannot think of anything specific except that it was very chilly inside the business class."
Ưu: "Emirates advertised for $66 RT tickets from Mali to NYC which I purchased, only to find out by email that two days later that they weren't going to honor my tickets. Hence didn't end up taking the trip."
Khuyết điểm: "Emirates advertised for $66 RT tickets from Mali to NYC which I purchased, only to find out by email that two days later that they weren't going to honor my tickets. Hence didn't end up taking the trip."
Ưu: "Good Flight."
Khuyết điểm: "They changed the seats without asking."
Ưu: "The entertainment options were great! And, they have free wine with meals."
Khuyết điểm: "There was no leg room at all in economy. My knees were in the seat of the person in front of me. Most of the food was terrible and I only ate the bread. The TV is on the back of the seat in front of you and is a touch screen. You have to touch pretty hard. So, every time the person behind me was scrolling, they had to hit my seat. I couldn't sleep the entire 16 hours more than 30 minutes. I asked for water to take some medicine and was told it was 30 minutes til food service and to wait. It was over 2 hours before they started food service."
Ưu: "The food this time was amazing...The time of boarding was good. No delays"
Khuyết điểm: "The touch screens were hanging making it difficult to watch movies. Also they served a lot of booze to people and one of my neighbours vomited in arrival. It was a mess"
Ưu: "The attention to my two nine year old kids. They enjoyed the flight."
Khuyết điểm: "The washrooms are to few for the people on the flight. We were always queuing as the toilets were always occupied"
Ưu: "Good flight attendants."
Khuyết điểm: "The planes still seem dated on the interior, but entertainment system is expansive."
Ưu: "Emirates is my carrier of choice, and that's due to their continued service standards, friendliness and rates. This flight was pretty empty so service was even better and I was able to spread myself out. Also, well done to the crew. They continue to maintain high standards."
Khuyết điểm: "This is the first time it's happened to me, but I was scheduled to leave Oslo on Wednesday, but Emirates cancelled my flight and put me on the next one. It would have been alright had they offered some sort of compensation or made it up to me in one way or another, but that was not going to happen. They cancelled and the cost was on me (as per the T's & C's I was told) and that was pretty much that. Here's a hint, it seems like their Scandinavian flights are underperforming and in a cost saving effort, they're randomly cancelling flights. I subsequently found out they did it to someone else in the area causing them to miss two days of a pre-booked vacation. So, if they cancel, it's going to cost you a lot more in a city like Oslo to wait a day - not to mention the costs involved in missing work or vacation, so maybe shop around then. I still like Emirates, but I'm feeling a little burnt after this episode."
Khuyết điểm: "70 minutes waiting on tarmac for no obvious reason before 15 + hours flight is not nice, perfect weather, plane 4 hours before take off ready , but ATC allowed 14 small planes to over take us....Dubai airport big disappointment, not enough clean restrooms, overpriced ,not enough food courts ,only retail and duty free, boarding took double time than usual....for me no more Dubai,"
Khuyết điểm: "No reason to complain."
Ưu: "Everything was great. I didn't want to get off the plane."
Khuyết điểm: "Nothing"
Khuyết điểm: "Long walk from flight to the immigration Tooo tooo long"
Ưu: "Every aspect of my roundtrip flight from Los Angeles to Dubai was great and excellent. I feel very fortunate to experience to have a flight on Airbus 380 with Emirates Airlines."
Ưu: "Top class air craft with top notch entertainment"
Khuyết điểm: "Restrictions on carry on (no more than 10k) is a pain. Especially after u find out that business class is allowed 13k."
Khuyết điểm: "Not enough food and snacks"
Ưu: "Flight was smooth with lovely crew. Boarding process went without hitch."
Khuyết điểm: "Checkin crew were not that friendly. I was transiting from JFK and I was asked to remove a special item from my checked in bag as it was fragile . So I had to put it in my hand luggage. However in Dubai, the Check-in crew refused to allow me to board and I ended up paying $180 to have my hand bag checked in. This was unfair as the device I had to put in my carryon had it'seems weight already added to my allowed luggage."
Khuyết điểm: "Business class was beyond amazing"
Khuyết điểm: "food"
Ưu: "on borad crew Food entertainment plane"
Khuyết điểm: "wheel char request poorly managed in Dubai and Amman Seating area next to crying children for 5 hrs + is horrible"
Ưu: "good leg room. good entertainment. most importantly very efficient operation, in and out always on time"
Khuyết điểm: "i asked for tea three times on ek860 and then i got coffee. no issue i drank it anyway"
Ưu: "Emirates is definitely comfier and more attentive than any American airline I've used."
Khuyết điểm: "Not sure what happened on landing... We were told they couldn't connect the walkway so we would come down the stairs, but neglected to mention the ridiculously long (20-30 minutes) bus ride back to the actual terminal. There were no staff on the bus. I was pregnant and not offered a seat and came very close to passing out from the situation. I love emirates but the Dubai airport makes me reconsider flying with them again."
Business class should have Veg meal options by default.
Rude staff through the experience. Extremely warm cabin temperature during the flights with no seemingly capable of addressing this.
The food quality could be better, especially Asian vegetarian and Non vegetarian options, the communication with the crew could be better, There could be more variety of entertainment options especially for teenagers.
Khuyết điểm: "Flights are not on time with random cancellations."
Ưu: "Nothing at all,I had a horrible flight"
Khuyết điểm: "timing and be more respectful to the costumers, and be nice"
Khuyết điểm: "They cancelled my flight"
Khuyết điểm: "Worst ever airline in the world charged me for Cary on bag $430 for weight 8.7kg from Oslo Norway to adiss ababa Ethiopia I recommend no one has to fly with Turkish airline poor customer service"
Ưu: "The service was excellent. They are very helpful and friendly."
Khuyết điểm: "Maybe refresh the plan in the near future. Other then that it was very enjoyable trip."
Khuyết điểm: "Row was very crowded. Seats much too close together."
Khuyết điểm: "Turkish Airlines was absolutely the worst airline I have ever been on. My flight going there was delayed 4 hrs & I missed my connection. They lost my bag & it arrived after 1 wk. Today, my flight was again delayed and I almost missed my layover. Again, my bag did not arrive & they ripped my carry on"
Ưu: "The staff member who checked me in was very friendly"
Khuyết điểm: "the inflight staff needs to improve their behaviour in dealing with passengers. Some were quite rude. The aircraft seats were extremely cramped. The food selection was quite poor."
Khuyết điểm: "Flight was delayed - missed connection in Istanbul"
Ưu: "Good seats, great staff, good food, luggage service on time, excellent price!!"
Ưu: "I like the crew , and new movies."
Khuyết điểm: "I missed my flight"
Ưu: "I got upgraded to business class, only the fourth time in 60 years flying!"
Ưu: "The friendliness and the ease of flying alone."
Khuyết điểm: "My flight NEVER took place and you have no idea. Shameful! I was hospitalized and I couldn’t flu to Belgrade. I am deeply dissapointed you are not willing to give me my money back. I will NEVER use your service again!"
Ưu: "I loved everything, the ticket purchase, the check in, the free first bag, the cabin crew, the amazing food and eating with non plastic forks and spoons."
Khuyết điểm: "The plane was a little too cold.i noticed that 90% of the people on the plane had covered themselves in blankets."
Khuyết điểm: "The worst airline I have ever flown with, worst disruption management"
Ưu: "This was my first time flying Turkish Airlines and they are exceptional! The crew was very friendly and helpful and their food! It was delicious! They also have a way of making you feel like a first class passenger in economy! Will definitely fly with them again!"
Khuyết điểm: "For a long international travel, there is nothing bad to say. They are superb!"
Ưu: "great selection of movies"
Khuyết điểm: "heat, small seats."
Ưu: "I enjoyed the flight!"
Khuyết điểm: "Not applicable"
Ưu: "The crew was really polite and the food was amazing, my favorite part was the dessert!"
Ưu: "Free meal and drinkd"
Khuyết điểm: "Flight was delayed but we were not informed of what’s happening Too hot, air conditioning did not work"
Ưu: "Some of the crew members were sweet, and helpful. I liked that the bathroom had soap and lotion as well."
Khuyết điểm: "The security was rude when we were getting into our gate. They humiliated a man because he didn't understand their accent. There was a group of young employees and they came off as very immature. There was a crying baby next to me for the majority of the 13 hours. They ran out of food, and I had no choice but to eat the pasta option even though I do not eat pasta in my normal life. My knees hurt from not having space to stretch out for such a long flight. It was freezing cold and they did not have extra blankets. It felt like my section kept getting skipped over for everything (food, liquids, general checking in to make sure people were okay). We boarded late, and left late. When I arrived the luggage took VERY long - almost an hour - to come out."
Ưu: "Turkish Airlines is a wonderful airline. The service was excellent and the food was delicious and plentiful. They are organized and helpful. On time and smooth flying and landing."
Khuyết điểm: "Seats are very tight (for those of us who always have to fly economy). Wish there was more legroom."
Ưu: "On time. Professional crew. Nice touch with the bags that had slippers, toothpaste etc. Great entertainment."
Khuyết điểm: "Because of an accident, I could not walk and needed a wheelchair. Rome and O'Hare were great. Istanbul was a circus. Waited for over two hours for a wheelchair and almost missed my flight."
Ưu: "Same as the first flight. Entertainment is good, foods good, crew was nice, USB charging is great."
Khuyết điểm: "Kinda annoyed that it was a two prong plug for the headphones. It was super hot and I couldn't rest. Not a lot of space beneath seat in front for personal items."
Khuyết điểm: "Had to remind the hostess to bring our meal as she missed us in giving out the meals initially."
Khuyết điểm: "No vegan or even vegetarian meals. Very disappointing"
Ưu: "Everything was great. All staff were very pleasant and attentive. Really liked their customer service."
Khuyết điểm: "The chairs in economy line were uncomfortable after a couple of hours. It was really hard to sleep."
Khuyết điểm: "I didn't hear the boarding call in English."
Ưu: "Great food, comfortable seats, Caring staff, Good TV quality and programs."
Ưu: "The service from Turkish on the flights was great. The service for rebooking was great, once we got to the front of the line."
Khuyết điểm: "Due to a snowstorm (beyond their control) we had to rebook. We were in line for over seven hours because they did not honor the line and helped whoever walked up to the front. Many people 'cut' in line. It wasn't until someone yelled at them about the problem that they started to honor the line. Unfortunately that was five hours in to the wait!"
Ưu: "Courteous staff.istanbul"
Khuyết điểm: "Istanbul airport is dirty, bath rooms smell. Food m shopping is good"
Khuyết điểm: "Nothing"
Ưu: "Good food, on time, comfterbal"
Khuyết điểm: "Takes rime till theyl take your food plat"
Khuyết điểm: "Good floght"
Khuyết điểm: "Announce too early boarding time, 50 minutes late for boarding."
Khuyết điểm: "Everything good"
Ưu: "The food was good, the drinks were great, the stewardesses were professional and helpful and the entertainment system was really good, lots of movies. We got there safe and on time...what more do you need? Oh, and the price for my route was amazing; the next airline was $1000 more and the one after that $2000 more."
Ưu: "I love the comfort and hospitality offered by the Turkish"
Ưu: "Timing, attention, discipline and overall the neatness."
Khuyết điểm: "The absolute worst airline we have ever flown with. Will never fly with them again."
Ưu: "I like the comfort of the interior, the entertainment."
Khuyết điểm: "I did not quite like the food. The macaroni dish, I did not like particularly. Didn't eat it at all. Chinyere"
Ưu: "Great staff Best airline food"
Khuyết điểm: "Nothing to not like"