Turkish Airline is absolutely terrible!
I had bought a ticket with two checked bags but when I did the check in they made me pay for the second bag saying it wasn’t included in the ticket. Plus, I had asked for vegetarian food when buying the ticket and they didn’t gave me special food. Don’t know if it is eDreams fault or Turkish Airlines.
Boarding was straightforward in IST, but security was strict (everyone's passport, boarding pass, and Covid tests were checked and re-checked 3 times within about 40 ft by 3 different sets of TK employees), with a final carry-on bag check with bomb nitrates swab for every passenger. And that was before boarding passes were scanned to step onto the plane. I first flew Turkish Airlines in 2005 and was extremely impressed. (The strict security process for flying to the US was much the same then as now, when they flew from the old Istanbul airport.) I have flown TK several times since and seen improvement, but not at the rate of its competitors, especially in the region. However, for my last trip (with a long leg between IST and LAX) they were half the price of other flagship carriers. Food quality, quantity and variety have declined, although that may be due to Covid restrictions. The lavatories remained clean but at least one ran out of TP & all other paper supplies half way to LAX. A couple of passengers (in economy, with me) took to using the business class lavatories and got into a dispute (real shouting match) with the flight attendants about it. (The passengers were in the wrong and escalating with unreasonable demands, but one flight attendant let his temper get the better of him. I didn't count but it seemed that there were fewer flight attendants on duty, with one being a fully robed "hygiene officer".) They did take Covid seriously, and distributed hygiene kits with masks, wipes, etc. to every passenger. If transiting through Istanbul before a long flight leg, consider using the airport hotel (YotelAir) within the terminal for international transfers (behind security). Reserve a room, as it was booked out when I last flew through. Otherwise, there are few places to sit down or rest once through to the International Transfers area.
Khuyết điểm: "Please improve food. Same cold sandwich was given again and again. There was no tea, coffee, cold drink, fruit or chocolates. The menu was very bad. We are disappointed with food."
Ưu: "Seat was ok."
Khuyết điểm: "There was no food served at all! Just a plastic water container for the entire flight. Could’ve served a snack or two like JetBlue does in USA"
Khuyết điểm: "Foot rests in economy - better ventilation options airflow"
Ưu: "Crew was amazing. Very helpful"
Khuyết điểm: "Seating was cramped. Other travelers were not very cooperative"
Khuyết điểm: "My bags were misplaced I have to wait for an extra day to get it"
Khuyết điểm: "Nice and smooth journey"
Ưu: "The little details...slippers, nice meal, foot rests, deep carryon bins."
Khuyết điểm: "Legroom, too tight. Attendants blocking lane unable to reach restroom, entertainment didnt work."
Khuyết điểm: "It was warm on plane"
Ưu: "Food was good. Able to get lots of water. Wide variety of movies/TV shows. Was happy with the service overall. Would compare them to Delta for international flights."
Khuyết điểm: "Announcements weren't always clear but didn't really matter."
Ưu: "three main dishes. chicken. pasta. beef. I donot eat beef and pasta. I request her to give me chicken, but she told me that the chicken is finished. and donot ask me to take any other item."
Ưu: "Food and entertainment were particularly excellent. Seats were comfortable. No complaints once on board."
Khuyết điểm: "The flight was delayed without any real indication as to why it was being delayed."
Khuyết điểm: "The seats. You are real greedy."
Ưu: "Same as before"
Khuyết điểm: "Same as before"
Ưu: "This was my first time flying Turkish Airlines and they are exceptional! The crew was very friendly and helpful and their food! It was delicious! They also have a way of making you feel like a first class passenger in economy! Will definitely fly with them again!"
Khuyết điểm: "For a long international travel, there is nothing bad to say. They are superb!"
Ưu: "The food was good, the entertainment ample and up-to-date, and our flight attendant on that flight was very nice and helpful. My sister is incredibly tall and they were able to put us in an exit row, which was much more comfortable for her."
Ưu: "Everything good"
Khuyết điểm: "All good"
Ưu: "Good personal movie choices"
Khuyết điểm: "Taking a bus to plane"
Ưu: "Flight delayed by 2 hours. Very little leg room. NO vegan food available. Baggage lost. Abysmal customer service."
Khuyết điểm: "Will never fly Turkish airlines again"
Ưu: "The crew was excellent, the food good."
Khuyết điểm: "The entertainment system, in three out of four long flights, did not work. In the one that "worked", the sound was terrible and this made the experience totally unsatisfactory. A major airline should avoid this."
Ưu: "Food was much better Istanbul to Boston than Boston to Istanbul"
Ưu: "The food, it's excellent.The entertainment system is really complete."
Khuyết điểm: "One of my bags arrived broken. I'm contacting Turkish Airlines about it."
Ưu: "Great comfy seats, coffee, and snack for just a 2hr flight. Happy it was vegetarian!"
Khuyết điểm: "Flight attendants need to be friendly ."
Ưu: "The food, the service"
Khuyết điểm: "Too many announcements"
Ưu: "Ozan was a perfect attendant. Always asked us how we were and helped us when we needed anything."
Ưu: "Staff was extremely helpful and responsive. I like that plane is clean, and many plus, very good entertainment. I love that it is non-stop from SFO to Istanbul. Food was superb!"
Khuyết điểm: "As usual check in and boarding is horrible with Turkish Airlines. I have used Lufthansa, British Airways, Air France, et had not trouble with them. Why is it so hard to improve this in Turkish Airlines. No charger for computer even during 13 hours flight?"
Ưu: "Everything was great. All staff were very pleasant and attentive. Really liked their customer service."
Khuyết điểm: "The chairs in economy line were uncomfortable after a couple of hours. It was really hard to sleep."
Ưu: "I used the prime lounge in Istanbul and when it was time to go, I was able to practically walk on the plane without any wait. The seats were comfy and didn't have a ton of legroom but it wasn't bad. The staff we're friendly and helpful. The in-flight entertainment had a pretty impressive selection and had one of the best-designed interfaces I've seen so far (and I've ridden a variety of airlines). Last and most important, the food was hands down the BEST I've had on a plane. Turkish is killing it, they're my new go-to airline!"
Khuyết điểm: "I really can't complain about anything, even if I try! Maybe the touch screen sensitivity on the entertainment console seemed a little off, but that's just nitpicking"
Khuyết điểm: "The tv sett wasn't working ."
Khuyết điểm: "Nothing"
Ưu: "Good food and service"
Khuyết điểm: "Boarding very disorganized. Messy."
Ưu: "The flight crew on my side was great!"
Khuyết điểm: "There was one stewardist not on my row but on another row that I witnessed getting very frustrated and was rude with a few customers. It was uncomfortable to watch her be that way. I'm glad it wasn't me but I feel bad for her and the others."
Ưu: "That the plane didn't crash."
Khuyết điểm: "The seats were dirty and there was no entertainment system. In 2017 this is unacceptable."
Ưu: "Food was OK, sometimes good even."
Khuyết điểm: "Terrible customer service"
Ưu: "Turkish air cabin crew did a great job; movie selection was excellent. I would choose Turkish over other airlines."
Khuyết điểm: "Lack of space for over 1.95m person, uncomfortable seats (seat can not be adjusted because the button was broken for the flight over 10hours!), old fashioned seats, no usb to charge any device."
Khuyết điểm: "I was in group a. I was in line with others when the staff suddenly closed off group a and starting boarding group b. She wouldn't answer why I couldn't board. After letting group c board she told those of us in group a still in line to love over to the line for group c. It's not a big deal when one boards but this was annoying and rude"
Ưu: "I don't understand, national flags so minimum information to passenger to found connection flight gate in Istanbul airport. No passports controller, no one person. Finally i found may gate..in have seated at boarding lounge, after that we must que again, they make passport control..wasting time."
Khuyết điểm: "Announce too early boarding time, 50 minutes late for boarding."
Ưu: "Wonderful service and amazing food."
Khuyết điểm: "Beds weren't flat on business class. My feet were hanging all the trip."
Ưu: "The food was good, the drinks were great, the stewardesses were professional and helpful and the entertainment system was really good, lots of movies. We got there safe and on time...what more do you need? Oh, and the price for my route was amazing; the next airline was $1000 more and the one after that $2000 more."
Ưu: "Good experience overall"
Khuyết điểm: "Slow ticketing process and not so friendly staff."
Khuyết điểm: "I have 4 lost baggages, didn't arrived Miami"
Ưu: "Comfortable. Excellent service"