Delhi airport staff is really having much attitude and they don't think about passengers at all. They just showing attitude every of the tie.
Great service, food was amazing
I got delayed, wasn't told about the Iftar time and the entertainment hub wasn't working even I tri3d scanning the QR code multiple times
Ưu: "Crew was amazing and very helpful"
Khuyết điểm: "The wheel chairs was a bit scarce so we had to walk far distances at Dubai airport"
Ưu: "amazing and the airport is awesome"
Khuyết điểm: "good"
Khuyết điểm: "Attendans have been impatient, nervous"
Khuyết điểm: "Seating"
Khuyết điểm: "This company í overrated. Obvious lack of organization in the boarding process that led to a late departure. Not a sympathetic crew, which had to be reminded the protocols (upright seats before take off) while being inflexible on other things. Chaotic food service. Average entertainment."
Ưu: "Everything was good except the Cooling"
Khuyết điểm: "Cooling inside plane"
Ưu: "Good flight and crew but......."
Khuyết điểm: ".........they left my suitcase in Seattle and it didn’t get on the flight to Dubai AND they didn’t want to give me a voucher for accommodation in Dubai despite a 15hr. wait for trip to South Africa. For two hours I pursued different officials in Dubai until they organized a voucher for overnight acc"
Khuyết điểm: "Good flight."
Ưu: "Legroom and seats Entertainment"
Khuyết điểm: "Slow service Sparing on refreshments"
Ưu: "I like the food, history, and the people contributing to make this country so beautiful."
Khuyết điểm: "I wasn’t be able to experience everything in one trip so I have to go back again to fully live the history there."
Khuyết điểm: "Queuing in the sky bridge reminds me of boarding a budget carrier. Birmingham needs expansion to be seriously considered a major international airport."
Ưu: "Good flight"
Khuyết điểm: "Crew was not very friendly. Had argument with a old man in the next row over serving glass of water"
Ưu: "Tv and kids movies , crew were nice"
Khuyết điểm: "There were not enough chair to sit to wait at the gate B3. Most of us sit on the floor"
Khuyết điểm: "poor service"
Ưu: "Very responsive and friendly crew"
Khuyết điểm: "Would like to see more vegetarian options"
Ưu: "Everything was perfect"
Khuyết điểm: "They changed my pre reserved seat without telling me and I was by the bathroom. Super uncomfortable the entire flight."
Khuyết điểm: "The airline’s insistence on keeping a passenger limited to only one carry on bag and then weighing to make sure that each carry on item was only 7 kilos was just plain ridiculous."
Khuyết điểm: "Everything was terrible except the crew was nice"
Ưu: "Dinner meal. Seats"
Khuyết điểm: "Bed, breakfast"
Khuyết điểm: "good seevice spacious seat amazing crew"
Ưu: "Good food."
Khuyết điểm: "Some people requesting me to exchange seats. They were young boys. This is the second time in Emirates."
Khuyết điểm: "Always spicy food"
Ưu: "Very comfortable flight in A380"
Khuyết điểm: "Boarding at Melbourne was late and somewhat shambolic. Flight attendants did their job but not with enthusiasm or friendliness. Emirates flight attendants seem to have lost some of their enthusiasm and friendliness."
Khuyết điểm: "The fact that I didn't fly due to ill health and got no refund"
Ưu: "The ICE system was a perfect way to spend 13 hours on a plane. I watched a movie, listened to music, even watched part of a live broadcast NFL game during the trip. Much appreciated!"
Ưu: "Friendly staff and on time schedule"
Khuyết điểm: "Tight leg room"
Ưu: "We've flown asian airlines before, but Emirates is by far the best for international travel. Unfortunately we could not afford to upgrade to business, but because we let the Agent know it was our honeymoon he put my wife and I in a window and aisle seat so that we would have nobody between us. This gave us the extra room and comfort we needed. Also, they are a bit roomier than most planes with better leg room. They have a TON of free movies, tv shows, games, music and more on the plane. Food was decent for airplane food and they gave lots of snacks in between."
Ưu: "Great selection of entertainment."
Khuyết điểm: "I closed my eyes for one minute and missed the midflight pizza snack. I was very disappointed because i could smell it, could see people being served, was hungry, and no one came by to offer anything."
Khuyết điểm: "I had to travel extra hours because they wouldn't let me change my flight pattern I wanted to do a flight change thinking it would be $200.00 no they wanted $1700.00 which was more than my original flight so I had to fly back to catch my original flight"
Ưu: "Service was wonderful people very kind enjoying them on the flight was quite beautiful soft and nice wish you good luck ."
Ưu: "The in-flight service of Emirates Airlines is superb and Flight Attendants as helpful, courteous and diligent in their duties. I highly admire their professionalism and client service."
Khuyết điểm: "None"
Ưu: "Attentive flight crew and spacious interior"
Khuyết điểm: "Food food and food"
Khuyết điểm: "There were four toddlers across the aisle from us. They never stopped screaming during the entire flight. It made the flight absolutely miserable."
Khuyết điểm: "We couldn't take a flight for many reasons my wife she's pregnant and not allow to take a flight ,Your company didn't help us for changing our flight this moment so we lost our flight ,our trip,our money Thank you KAYAK"
Ưu: "Very Classy all around!"
Ưu: "Not many passengers got to spread out"
Ưu: "Everything is perfect."
Ưu: "flight was empty so everyone had the chance to experience better treatment from flight attendants."
Khuyết điểm: "no complaits"
Khuyết điểm: "Be sure to take your own water bottle with you on this long 14 hour flight. Both directions it seemed that the company approach to beverages was to serve as little as possible, perhaps to keep people out of the bathrooms. But the cabin air was so dry I could barely swallow at times one way drinking only what was provided, but the other way I noticed that my jet lag was greatly reduced when I carried and consumed an extra liter or two above what was provided. At one gate the security crew asked me to dump my water, but I had a small empty bottle with me that I could fill up at the spigot near the bathroom on the plane as needed."
Ưu: "Crew members including. Ground staff were good. Food & Entertainment nice."
Khuyết điểm: "At Dubai experience was not good. They kept our Boarding pass with them only. Could not converse with us."
Khuyết điểm: "food"
Ưu: "I’m very disappointed by the supervisor treatment at the time I was checking in and weighing my luggage. It is very frustrating to see that I was forced to pay US$ 175 for an excess of only 9 Kg. Even after I told him that my other luggage didn’t have the maximum weight he insisted either to throw away my items or pay the amount. The supervisor was ready to either not let to board the flight or leave my luggage. I could have appreciated if either charged only extra 9kgs or move the excess volume to check in luggage that was not full. The supervisor was not ready to listen and he constantly treats me in a disrespectful manner. Given to the mistreatments I had I have vows not to travel with Emirates anymore and also advise my friends and colleagues not to use it. I hope you will use this feedback to improve your customers services."
Ưu: "Service was great whole trip was pleasant all the crew was v nice"
Khuyết điểm: "Almost at the end rest room run out of supplies."
Khuyết điểm: "Vegetarian meal options were scarce."
Turkish Airline is absolutely terrible!
I had bought a ticket with two checked bags but when I did the check in they made me pay for the second bag saying it wasn’t included in the ticket. Plus, I had asked for vegetarian food when buying the ticket and they didn’t gave me special food. Don’t know if it is eDreams fault or Turkish Airlines.
Boarding was straightforward in IST, but security was strict (everyone's passport, boarding pass, and Covid tests were checked and re-checked 3 times within about 40 ft by 3 different sets of TK employees), with a final carry-on bag check with bomb nitrates swab for every passenger. And that was before boarding passes were scanned to step onto the plane. I first flew Turkish Airlines in 2005 and was extremely impressed. (The strict security process for flying to the US was much the same then as now, when they flew from the old Istanbul airport.) I have flown TK several times since and seen improvement, but not at the rate of its competitors, especially in the region. However, for my last trip (with a long leg between IST and LAX) they were half the price of other flagship carriers. Food quality, quantity and variety have declined, although that may be due to Covid restrictions. The lavatories remained clean but at least one ran out of TP & all other paper supplies half way to LAX. A couple of passengers (in economy, with me) took to using the business class lavatories and got into a dispute (real shouting match) with the flight attendants about it. (The passengers were in the wrong and escalating with unreasonable demands, but one flight attendant let his temper get the better of him. I didn't count but it seemed that there were fewer flight attendants on duty, with one being a fully robed "hygiene officer".) They did take Covid seriously, and distributed hygiene kits with masks, wipes, etc. to every passenger. If transiting through Istanbul before a long flight leg, consider using the airport hotel (YotelAir) within the terminal for international transfers (behind security). Reserve a room, as it was booked out when I last flew through. Otherwise, there are few places to sit down or rest once through to the International Transfers area.
Khuyết điểm: "Please improve food. Same cold sandwich was given again and again. There was no tea, coffee, cold drink, fruit or chocolates. The menu was very bad. We are disappointed with food."
Ưu: "Seat was ok."
Khuyết điểm: "There was no food served at all! Just a plastic water container for the entire flight. Could’ve served a snack or two like JetBlue does in USA"
Khuyết điểm: "Foot rests in economy - better ventilation options airflow"
Ưu: "Crew was amazing. Very helpful"
Khuyết điểm: "Seating was cramped. Other travelers were not very cooperative"
Khuyết điểm: "My bags were misplaced I have to wait for an extra day to get it"
Khuyết điểm: "Nice and smooth journey"
Ưu: "The little details...slippers, nice meal, foot rests, deep carryon bins."
Khuyết điểm: "Legroom, too tight. Attendants blocking lane unable to reach restroom, entertainment didnt work."
Khuyết điểm: "It was warm on plane"
Ưu: "Food was good. Able to get lots of water. Wide variety of movies/TV shows. Was happy with the service overall. Would compare them to Delta for international flights."
Khuyết điểm: "Announcements weren't always clear but didn't really matter."
Ưu: "three main dishes. chicken. pasta. beef. I donot eat beef and pasta. I request her to give me chicken, but she told me that the chicken is finished. and donot ask me to take any other item."
Ưu: "Food and entertainment were particularly excellent. Seats were comfortable. No complaints once on board."
Khuyết điểm: "The flight was delayed without any real indication as to why it was being delayed."
Khuyết điểm: "The seats. You are real greedy."
Ưu: "Same as before"
Khuyết điểm: "Same as before"
Ưu: "This was my first time flying Turkish Airlines and they are exceptional! The crew was very friendly and helpful and their food! It was delicious! They also have a way of making you feel like a first class passenger in economy! Will definitely fly with them again!"
Khuyết điểm: "For a long international travel, there is nothing bad to say. They are superb!"
Ưu: "The food was good, the entertainment ample and up-to-date, and our flight attendant on that flight was very nice and helpful. My sister is incredibly tall and they were able to put us in an exit row, which was much more comfortable for her."
Ưu: "Everything good"
Khuyết điểm: "All good"
Ưu: "Good personal movie choices"
Khuyết điểm: "Taking a bus to plane"
Ưu: "Flight delayed by 2 hours. Very little leg room. NO vegan food available. Baggage lost. Abysmal customer service."
Khuyết điểm: "Will never fly Turkish airlines again"
Ưu: "The crew was excellent, the food good."
Khuyết điểm: "The entertainment system, in three out of four long flights, did not work. In the one that "worked", the sound was terrible and this made the experience totally unsatisfactory. A major airline should avoid this."
Ưu: "Food was much better Istanbul to Boston than Boston to Istanbul"
Ưu: "The food, it's excellent.The entertainment system is really complete."
Khuyết điểm: "One of my bags arrived broken. I'm contacting Turkish Airlines about it."
Ưu: "Great comfy seats, coffee, and snack for just a 2hr flight. Happy it was vegetarian!"
Khuyết điểm: "Flight attendants need to be friendly ."
Ưu: "The food, the service"
Khuyết điểm: "Too many announcements"
Ưu: "Ozan was a perfect attendant. Always asked us how we were and helped us when we needed anything."
Ưu: "Staff was extremely helpful and responsive. I like that plane is clean, and many plus, very good entertainment. I love that it is non-stop from SFO to Istanbul. Food was superb!"
Khuyết điểm: "As usual check in and boarding is horrible with Turkish Airlines. I have used Lufthansa, British Airways, Air France, et had not trouble with them. Why is it so hard to improve this in Turkish Airlines. No charger for computer even during 13 hours flight?"
Ưu: "Everything was great. All staff were very pleasant and attentive. Really liked their customer service."
Khuyết điểm: "The chairs in economy line were uncomfortable after a couple of hours. It was really hard to sleep."
Ưu: "I used the prime lounge in Istanbul and when it was time to go, I was able to practically walk on the plane without any wait. The seats were comfy and didn't have a ton of legroom but it wasn't bad. The staff we're friendly and helpful. The in-flight entertainment had a pretty impressive selection and had one of the best-designed interfaces I've seen so far (and I've ridden a variety of airlines). Last and most important, the food was hands down the BEST I've had on a plane. Turkish is killing it, they're my new go-to airline!"
Khuyết điểm: "I really can't complain about anything, even if I try! Maybe the touch screen sensitivity on the entertainment console seemed a little off, but that's just nitpicking"
Khuyết điểm: "The tv sett wasn't working ."
Khuyết điểm: "Nothing"
Ưu: "Good food and service"
Khuyết điểm: "Boarding very disorganized. Messy."
Ưu: "The flight crew on my side was great!"
Khuyết điểm: "There was one stewardist not on my row but on another row that I witnessed getting very frustrated and was rude with a few customers. It was uncomfortable to watch her be that way. I'm glad it wasn't me but I feel bad for her and the others."
Ưu: "That the plane didn't crash."
Khuyết điểm: "The seats were dirty and there was no entertainment system. In 2017 this is unacceptable."
Ưu: "Food was OK, sometimes good even."
Khuyết điểm: "Terrible customer service"
Ưu: "Turkish air cabin crew did a great job; movie selection was excellent. I would choose Turkish over other airlines."
Khuyết điểm: "Lack of space for over 1.95m person, uncomfortable seats (seat can not be adjusted because the button was broken for the flight over 10hours!), old fashioned seats, no usb to charge any device."
Ưu: "I don't understand, national flags so minimum information to passenger to found connection flight gate in Istanbul airport. No passports controller, no one person. Finally i found may gate..in have seated at boarding lounge, after that we must que again, they make passport control..wasting time."
Khuyết điểm: "Announce too early boarding time, 50 minutes late for boarding."
Ưu: "Wonderful service and amazing food."
Khuyết điểm: "Beds weren't flat on business class. My feet were hanging all the trip."
Ưu: "The food was good, the drinks were great, the stewardesses were professional and helpful and the entertainment system was really good, lots of movies. We got there safe and on time...what more do you need? Oh, and the price for my route was amazing; the next airline was $1000 more and the one after that $2000 more."
Ưu: "Good experience overall"
Khuyết điểm: "Slow ticketing process and not so friendly staff."
Khuyết điểm: "I have 4 lost baggages, didn't arrived Miami"
Ưu: "Comfortable. Excellent service"
Ưu: "Great screen and movie selection."
Khuyết điểm: "Zero leg room. Worst I've ever been on for a long haul flight."
Excellent services all around. We were treated like royalty.
Considering I paid over 2000 dollars one way .worst seat on the plane 53 next to the toilets...check in was over 2.5 hours so slow .....then going through customs they was blaming us ? Was there 3 hours before ....food was terrible. I have flown many times with BA also Iberia worst value for money worst check in ever. I do this trip 5 times or more in a year will not use this services again I dont mind paying but expect some service was the worst I have experienced in 5 years travelling this route.
Everything was very good. To clean more frequently the bathrooms
Extremely small , very uncomfortable flight. We didn’t get pre ordered meals or drinks . Staff was pretty rude and extremely unhelpful
Drinks offers are pathetic compared to other international flights.
There was not enough time to get through security without running and cutting lines. I like that all my documents where in order before I got in line.
We did not got our luggage yet. We are waiting.
Up-to-date entertainment such as movies.
Ưu: "On time Easy and no issues"
Ưu: "Great selection"
Khuyết điểm: "Bathrooms are not enough"
Khuyết điểm: "Crew wouldn't let me board because a ticket from Spain to France was not sufficient evidence I would leave Europe. So I bought one from Italy to Singapore and they didn't accept that either. I lost over 1,000 dollars."
Ưu: "From checkin, to boarding, to the fly, to luggage collection - the staff were all friendly and helpful and the whole experience was without issue. The flight was comfortable, leaving a touch late and arriving 10 minutes early. I have no complaints at all and would be happy to fly Iberia Express again."
Khuyết điểm: "If I had to find one thing that wasn't so good - it was the time it took for everyone to put their carry-on luggage in the overhead lockers although this is not the airline's issue but became their issue because it meant the boarding process took a while. As mentioned - only a minor issue."
Khuyết điểm: "Fly on time"
Ưu: "Service was a bit lacking. Due to extra security measures at the gate, we did not have time to get enough food in the terminal to bring on board with us so needed to order a sandwich and drink. The on screen food order system did not work, and it was difficult to know when we could request food."
Khuyết điểm: "More attentive flight attendants and better explanation of when food and beverages not purchased in advance could be ordered."
Ưu: "The flight attendants were really nice and kind and the onboard entertainment was nice"
Khuyết điểm: "LEG ROOM! This was less than normal space! The seats were so close to each other I couldn’t even straighten up my knees! This is a long haul flight, it is not humane to keep people folded in 3 for 12h!"
Ưu: "El avión estaba ok"
Khuyết điểm: "A raíz de una huelga en Argentina que se declaró el 14/5 tardaron más de 10 días en comenzar a re programar los vuelos. El call center te da información falsa ya que no tienen idea de lo que ocurre. Re programado el vuelo para salir después de la hora 24 del día de paro, habilitaron 4 counters"
Ưu: "Iberia cancelled my incoming flight to Madrid and put me on an earlier one, but refused to let me on the earlier flight to Bilboa, which made a long waiting time!"
Ưu: "Punctual, efficient."
Khuyết điểm: "The food could be better."
Khuyết điểm: "The attention to the passengers by the flight attendants. This applies only to one attendant that was not very helpful"
Khuyết điểm: "The aircraft was not full. Passengers were staggered, but not staggered enough. People were assigned aisle seats (normally a good thing), but the person in front of me kept her seat fully reclined, squashing me in and making the 10 hr flight most uncomfortable. No soap in one of the lavs"
Ưu: "The pilot did an excellent job navigating through rough weather."
Khuyết điểm: "Boarding is a mess, too many special groups, and then the masses get in and it just becomes a zoo inside the plane. There are so many charges, flying these days is really not better than taking a local bus."
Ưu: "I was sitting in primer economy with lots of legroom. It was good service, on- time flight"
Khuyết điểm: "I had to call Kayak to get the confirmation code to check in online, as this was not provided by Kayak in their receipt for the eticket. Otherwise the flight was fine."
Khuyết điểm: "We didn’t go"
Khuyết điểm: "Crew couldn't say if there was or was not meat in the meals."
Ưu: "Saving grace: movie selection much better than expected. Food a bit better than expected (in the world of airline food). Crew capable & nice enough. We got to our destination on time, so at least there’s that."
Khuyết điểm: "Boarding @ JFK was a joke. That part of airport is currently under construction, so massive # of ppl & not enough room for everyone. Once on plane, all reasonably good until we reached altitude & settled in for the evening. At that point, for some reason the heat came on between rows 39 & 46 (we were in row 45) & was on all. night. long. on an overnight flight. Crew was baffled & didn’t know how to fix. I was melting & miserable — impossible to sleep. Cramped, basic economy seats. Awful experience."
Ưu: "The movies and the leg room seemed better then normal"
Ưu: "Very friendly"
Khuyết điểm: "Food"
Khuyết điểm: "They need to have agents stationed throughout the terminal to help customers make connections. I had 2 hours and I still barely made my flight. The airline representatives are extremely unhelpful and the customs process is an absolute mess in Madrid."
Khuyết điểm: "Lack of legroom on such a long flight"
Ưu: "New plne, service from American Airlines was good news friendly."
Ưu: "Aircraft is comfortable (A340-600)"
Khuyết điểm: "One of the flight attendants was rude."
Ưu: "Nothing in particular"
Khuyết điểm: "Confusion at boarding gate with different groups being called with no clarity - overpriced for 1 way Trip"
Khuyết điểm: "For the first time ever an airline lost my luggage. I fly several times a year and thus was my firat time flying Iberia. What a headache and inconvenience."
Ưu: "Small, easy airport. Less picky security than some."
Khuyết điểm: "Older, more worn-out plane."
Ưu: "Nice crew and good selection of movies and music."
Khuyết điểm: "Legroom is limited so it was hard to sleep."
Ưu: "Smoothest flight ever"
Khuyết điểm: "No beverage of any sort offered"
Khuyết điểm: "I got to airport and it wasn't operated by iberia as I had been told. Instead one part was operated by American Airlines in the second part of my flight is operated by British Airways which involved a 30 minute walk and train ride through the airport"
Ưu: "Attention and FOOD! Although it was a very small brunch it was amazing!"
Ưu: "It got me there"
Khuyết điểm: "Seats were so tight that you had to fold yourself into the rows and your knees were hitting the seat back in front of you. They charged for any food OR drink - NO free beverage service at all."
Ưu: "Extremely punctual Friendly staff Comfortable seat design Outstanding entertainment options"
Khuyết điểm: "Felt like a sardine in a can."
Khuyết điểm: "The bus to the plane stayed fully packed at the terminal for several minutes. I heard several people start complaining about their heat. The crew at the terminal were brusque. Other than that, the flight was fine. I wasn't offered any food or drink, but once we were flying, there were no additional delays."
Ưu: "it was very comfortable, extremely good service, good food, amazing entertainment( good movies, series and games)"
Khuyết điểm: "it was perfect"
Ưu: "Seats and service"
Khuyết điểm: "Nothing"
Ưu: "The friendly, professional and always willing to help and device staff. The tasty food and snacks. There was always a member of the staff visible so it was easy to get water during the 10 hour flight. Or you can go and see them into their resting area and they were willing to help."
Khuyết điểm: "I tried to paid for an upgrade but the ground staff wasn't very accommodating, she just said no."
Ưu: "Thanks to British Airways . I lost one bag .. But they sent it to my home Outstanding service and quality performance Thanks for all"
Khuyết điểm: "Notthing"
Ưu: "I was safely delivered from New York to Tennessee in pretty turbulent weather."
Khuyết điểm: "The craft was small and the seating was cramped, seats were uncomfortable. The flight attendant was very brief with the Safety protocols and really did a poor job of demonstrating how to use the safety equipment provided on the aircraft. This was a disservice to first time flyers."
Ưu: "The food was surprisingly good, and I had no issues once on either plane."
Khuyết điểm: "The layover in Madrid was too short. Because the first leg was slightly delayed, I missed the flight to my final destination. They ended up giving me a ticket which departed more than 12 hours after my arrival in Madrid (!). I had to go to the horrible inconvenience of wandering through the huge airport looking for their customer support desk, waiting in line, returning an hour or two later, and eventually getting myself a standby ticket on an earlier flight. I still ended up in the airport for about 4-6 hours. They provided a coupon for a free lunch, and there was a lounge to stay in, but for a transatlantic flight, adding an extra 4-6 hours was really bad."