Ưu: "nice checkin staff"
Khuyết điểm: "the food was boring"
Khuyết điểm: "No help in sorting out visa issue. Flight canceled. Hope they treat me right on rebooking after embassy visit in AM."
Ưu: "Plane is good"
Khuyết điểm: "Delay 2x poor"
Ưu: "The flight was quick, limited turbulence, and the crew was very friendly and pleasant to fly with. The only negative was the plane itself."
Khuyết điểm: "The plane smelt like fresh urine, chemicals, feces, and burning rubber. Simply put, the plane should not be in active rotation. It felt immensely unsafe as the plane rattled and moaned throughout the flight."
Ưu: "Reasonable price and not complicated"
Khuyết điểm: "Cabin atmosphere, our seated very hot because air conditioning wasn't cold from Osaka until Hanoi even we have informed few staffs but nothing change."
Ưu: "The crew was great."
Khuyết điểm: "But the aircraft is not well maintained inside. Sticky substance on armrest and tray; Seat-back pocket torn and everything inside filthy. Magazine pages stuck together due to spilled sugary beverages."
Ưu: "Friendly crew. Short flight, very efficient"
Khuyết điểm: "Very little. Just a great flight ."
Ưu: "Nuce crew and gentleness"
Khuyết điểm: "Entertainment but we know it’s a plane restriction"
Ưu: "Entertainment was ok"
Khuyết điểm: "I was harassed by the crew members, starring at my passport and taking pictures of them, and doing more question than a migration officer. I’m leaving in Japan, and my Honduras passport do not requires a visa to enter to Japan and they were keeping taking picture to my whole passport. Shame on them."
Khuyết điểm: "Everything"
Ưu: "We were fed on a two-hour domestic flight. Crew were professional and the plane was nice and clean."
Khuyết điểm: "Boarding was behind schedule and we arrived slightly late."
Ưu: "Very professional crew. Plenty of in-flight entertainment options. Food was good."
Khuyết điểm: "Less magazines in seat pocket (there wasn’t enough room for my own stuff)."
Khuyết điểm: "Very low weight allowance on checked bag. Attendant made me go take out cash from ATM to pay for extra weight. When I returned, a different attendant told me a cash price twice as much as the first attendant."
Ưu: "Their boarding process was smooth. The cabin crew was attentive. The plane wasn’t full and there were three of us sitting together that were rather large. The crew allowed us to go to an empty seat without someone next to it."
Khuyết điểm: "The flight had small video screens but no place to plug in a headset so consequently o sound."
Ưu: "Boarding by rows - great!"
Khuyết điểm: "Nil"
Ưu: "Don't expect to be ontime, or have announcements when there is a gate change. Airport employees are more annoyed that you are visiting then what you would expect. Air doesn't run on the plane until your 10k up. HOWEVER, we got there safely and my bag showed up so all in all its fine."
Ưu: "The flight was a half hour late departing but once we got in the air it was a quick flight. Beverages were served and then it was time to land. Deporting was quick and painless."
Khuyết điểm: "The flight was delayed by 2 hours and then it was late another half hour for boarding."
Ưu: "Vietnam Airlines is doing an excellent job flying from the homeland to Paris and back. They have the last generation aeroplanes, decent seating in Economy Premium class. The crew is doing their jobs quickly and efficiently. I could sleep most of the 12 1/2 hours that it takes from SGN to CDG. And the prices are attractive, too."
Ưu: "Early departure and arrival. Amazing"
Khuyết điểm: "With premium empty why they don't offer bid upgrade like other airlines"
Ưu: "Reasonably well organised Nice veg meal Attentive pleasant staff"
Khuyết điểm: "Drinks: they had limited juice range, prob only orange and for some strange eason didnt serve hot drinks"
Ưu: "Good boarding process, punctual,great cabin service"
Khuyết điểm: "Baggage arrival"
Ưu: "I think the foods from Hanoi to HK and HK to Hanoi are very decent. The flight was not that crowded and crew members were behaving very properly."
Khuyết điểm: "A lack of flight entertainment options"
Khuyết điểm: "Not fare"
Ưu: "The evening meal was far better than the mystery cold cuts and drowned slaw on the daytime flight out of Hanoi. Crew were pro -- if a little terse at times. Pilot launched and landed the aircraft successfully, always a big plus in my books."
Khuyết điểm: "Seat was hard and somewhat uncomfortable. I wanted bottomless refills of white wine but the stewardesses had other ideas. Pours were on the skimpy side, too. Passengers were fiddling with their damned devices during takeoff and landing, and the crew shoulda laid down the law there."
Khuyết điểm: "The flight was 3 hours late. My seat was wet when we boarded. I’m not sure it was really the crews fault, but still sucked and not a great experience."
Khuyết điểm: "Uncomfortable airplane."
Ưu: "friendly crew. flight departed on time"
Khuyết điểm: "no entertainment no wifi food is just ham sandwich and this is same food you get if you take the morning flight."
Ưu: "As a Delta Platinum member we got to us the Lotus Lounge, which was very nice."
Khuyết điểm: "Some friendly smiles from the ground crew would have made our trip a bit better"
Khuyết điểm: "The Vietnam airline has little consumer orientation"
Ưu: "The crew was really polite, nice and helpful, a good change for someone that uses Chinese airlines"
Khuyết điểm: "The food was really dreadful and I am used to the Chinese airlines standards so the bar is really low. Beef or pork as options, the meat was really bad"
Ưu: "Great service"
Khuyết điểm: "plane a little old"
Khuyết điểm: "delay flight from Phu quoc to Saigon from 12h to 18h (more than 6 hours ) . I must cancel that flight for safe and stay one more night and switch to the soonest flight next morning"
Ưu: "Crew was helpful and stern when necessary. Due to the short flight (45 minutes), a bottle of water was handed out."
Khuyết điểm: "By no fault to the airlines, the domestic terminal is incredibly inefficient and unsympathetic to travelers with special needs (like tired and hot pregnant mothers). On top of this, you get grumpy and crotchety travelers pushing and complaining."
Khuyết điểm: "They charged for overweight luggage; Vietnam was the only country to do this."
Ưu: "Early check in was not a problem and baggage check in weight is great and not paying for it."
Khuyết điểm: "This flight seems more and more every time we take an econo flight which, should be cheaper then what you get for pricing. No fluff flight only I can see the different is the baggage weight you can take is only the extra. Seem we stayed on the tar mac for a while flying out and flying in Ho Chi which, the air movement in the cabin was not that great at all and little stuffy and warm. One thing leaving out of Term 3 at Singapore if you go thru Immegration and want to eat the food is not great all and stay away from Burger King and for the 3rd time got sick again! Worst Burger Jiont in the World ever! From no soda, the chicken nuggets tasting like fish, and the Burgees did not taste like burger very sickening! Thier are a rip-off to still wanted everyone to pay full price for the a meal and without no drink and pay extra for water and wanted people to pay for ice. Burger King Co. really need to take hard look at this Joint for very bad foods serving people and getting them sick and ripping people off with money. Seats are small and compact and the seat belt for the airline is small for a bigger person and not meaning over weight."
Ưu: "The crew was nice, boarding was easy"
Khuyết điểm: "No entertainment and the business class seat doesn't lay flat all the way."
Ưu: "I cancelled this flight and went to Singapore instead on VietJet."
Khuyết điểm: "Nothing"
Ưu: "Crew on board was responsive and really helpful with regard of needs of passengers. Food tastes really good. Decent amount of leg room, considering it's economy class."
Khuyết điểm: "We had a flight at 11am in korea with vietnam airlines heading back to Singapore. We had to queue an hour and a half for our boarding pass and check in, which makes it unbelievable how is that possible. We were there early since 815am, and only got our boarding around 10am. We nearly missed our flight as there were queue all around for security check. I guess this is the first and the last time i will travel with Vietnam Airlines."
Ưu: "Small plane and very nice people. Short flight so no food or entertainment to judge. Just hard not to love the Cambodians."
Ưu: "The plane and food were good"
Khuyết điểm: "Took a very long time to get checked bags"
Khuyết điểm: "Flight attendants were not friendly and courteous. There was not enough blankets for every passengers. Food was a cold sandwich with water, juice or soda only, no alcohol available on the international flight. Overall, I would give this airline a "F" for failing to keep up with the standard of other airlines."
Khuyết điểm: "Less friendly flight attendant Never serve coffee due to bad weather every time ???"
Ưu: "No baggage charge, good comfortable plane."
Khuyết điểm: "It wasn't possible to check baggage through to Yangon despite it being advertised as a connecting flight. Very annoying to have to collect and re check in at HCMC airport while in transit."
Ưu: "No hassle bag check with 2 bags. Check in staff were friendly."
Ưu: "Reasonable price direct flight"
Khuyết điểm: "Economy a little cramped but no worse than anyone else"
Plane left on time and it’s a straightforward experience.
Prio check-in just means a extra line to wait not check in before others just lost of money. Had a delay of more then an hour almost missed the check-in window from my hotel
The ticket number Kiwi gave me was not recognized by Vietjet so I was unable to do the check in. When I got to the airport I was told my flight was cancelled. And we almost missed our connecting flights in Bangkok but luckily we just made it on an earlier flight. If we had not arrived early for our flights we would have missed both flights. Kiwi needs to tell your customers when their flights have been cancelled!!!!!!!!
The ticket number that Kiwi gave us was not recognized by Vietjet so we were unable to do the check in. When I got to the airport I was told my flight was cancelled! And we almost missed our connecting flights in Bangkok but luckily we just made it on an earlier flight. If we had not arrived early for our flights we would have missed both flights. Kiwi needs to tell their customers when their flights have been cancelled!!!!!!!!
Very bad experience all around
No food or entertainment on this one hour flight. Crew were very nice as always!
Great flight between Bangkok, and Phuket.
Service before boarding, boarding staff made me buy another return ticket as my Evisa was processing, when I landed my visa was already delivered as I new it would be, wasted money because this arrogant self important b wanted to show her authority
Khuyết điểm: "Least leg room of any flight I've ever taken."
Khuyết điểm: "Not much leg room. Make sure they seat your party members together at check-in."
Ưu: "Great service, on schedule. The only flight to CNX. I am so happy they got me to CNX."
Khuyết điểm: "Left early, arrived early! Excellent"
Khuyết điểm: "Everything was good. In fact, arrived in Bangkok early. What more could I ask for!"
Ưu: "Had trouble with Vietjet charging me additional money for a flight change that didn’t go through on their website. Tried to explain it to them at the airport and they didn’t understand. Tried contacting them on their website and still didn’t understand how to fix it."
Khuyết điểm: "Better policies and a website that works when changing/booking flights"
Khuyết điểm: "The fees for checked baggage were not clear and they did not state them at all and trying to purchase a checked baggage was impossible to do and frustrating. I had to pay $55 for two bags for an hour flight."
Ưu: "Very little leg room"
Khuyết điểm: "No drinks are offered"
Khuyết điểm: "Check in was frustrating, to say the least. We had to go upstairs to pay an excess baggage fee, instead of where we checked in. Despite being first in line we had to go to the end of the line because we were in the wrong line. They decided to tell us after the other line formed, not at the time."
Khuyết điểm: "I believe water should be offered for free, but this airline believes otherwise. I was so dehydrated on this flight and I was told it was 60bahts for water, and I ran out of currency, and they did not even take credit cards."
Khuyết điểm: "3 hour delay, missed all other flights home"
Ưu: "We left 20 minutes before the regular departure time - Chiang Rai international airport is very convenience"
Khuyết điểm: "the air crew staff were very picky"
Actually my flight from Hing Kong to Kuala Lumpe has been cancelled and I don’t see the refund of my airfare. Thats my comment of your Company and please follow up。
Ưu: "Aero bridge availability"
Khuyết điểm: "Choice to meals like McD mix and match. Can choose other combination of same value"
Ưu: "on time despite having to unload luggages for passengers who did not turn up warm welcome from pilot and co-pilot from cockpit"
Khuyết điểm: "none"
Ưu: "Checking in goes well"
Khuyết điểm: "after booking, air asia changed the flight schedule back teo hours. Then on travel day the flight was delayed another hour. So we arrived around midnight. Air Asia Is somewhat annoying as they’re always trying to sell you something during the flight"
Khuyết điểm: "the ground crew at departure lounge and arrival lounges are plain stupid. giving wrong info of departure gates. arriving crew didnt open the door .. buzy with handphone"
Ưu: "good budget airline."
Khuyết điểm: "seats are very close, legroom is uncomfortable"
Ưu: "Prompt boarding, leather seats with reasonable leg room, even with seat in front reclined. Efficient, friendly and professional stewards"
Khuyết điểm: "Had to ask someone in terminal about getting our connecting flight"
Khuyết điểm: "I didn’t have any food so am unable to comment on this"
Khuyết điểm: "We paid $37 to check in 1 Baggage and the flight from SFO to Beijing had delivered the baggage in baggage claim area. We had to take Chinese Visa to get to the baggage, even-though it is a transit. We missed the next connecting flight to Shenzhen as it ate up all our time. Now have to travel in the mercy of the airlines for next flight. PLEASE MAKE SURE YOU LIST THAT "VISA NEEDED IF CHECKING IN BAGGAGE" MISSED ALL FLIGHTS"
Khuyết điểm: "Luggage check-in weighs luggage 22 kilos more than its actual weight and I was asked to pay almost RM650 ~ ($170), when I was asked to recheck they had to pull my luggage back and that took almost 40 minutes to later know that they made a huge mistake! 20 minutes to the boarding time I got confirmation that my luggage weights are correct and given a boarding pass to gate P11. walked to gate P11 and saw no one there, and there were no signs of what was happening, I checked Kayak app then I noticed that they changed the gate to L10 which is a totally different building ( 16 minutes before gate closure ), I had to run the whole airport to go to gate L10. not to mention that flight was delayed by a good 1 hour!"
Ưu: "Delayed 2 time"
Khuyết điểm: "Everything"
Ưu: "I will say that the AirAsia crews do save the day. This is my first time flying AirAsia on a 3 leg trip (currently on leg 2) and the crew members have been absolutely awesome and stellar."
Khuyết điểm: "I’m just a BIG guy so space is my overall complaint. But as my first experience with AirAsia, it has not been a great one. First my initial flight kept being delayed and delayed until it was actually canceled. Then my second leg of my vacation trip, again, delayed and they just had us standing in line waiting to board our flight. Again I give praise to the wonderful crew members for the stellar and comforting service. They truly are the reason I have not given up on AirAsia just yet. Now I do have one leg left, my tip home...I’m hoping that this one will be the overall best experience for my AirAsia. I’m praying for an on time departure, and another wonderful staff and just a tiny bit more leg space. Wish me luck"
Ưu: "Inexpensive flight, attentive crew"
Ưu: "On time"
Khuyết điểm: "I was separate with my wife even if similar seats were available. To be with her, i had to pay."
Khuyết điểm: "Immigration offload for no reason then asked to rebook .."
Khuyết điểm: "Never been on a flight before, where the pilot pushed back whilst people were still taking their seats. Not very safe!"
Ưu: "The customer service representatives were very cordial"
Khuyết điểm: "My bag was sent to Kuala Lumpur for no reason. I checked in with plenty of time and when I arrived in Singapore I was advised that not only could they not call to Panang to inquire about my bag -it had to be arranged through email but also bags aren’t destination scanned! I work for United airlines and it seems primitive not to know where a bag is in today’s day and age. The following day, knowing that I was departing back to the United States miraculously my bag showed up at the airport the same time as my minimum required check in time."
Ưu: "Everything was smooth"
Ưu: "Check in, boarding was easy, staff were friendly, flight was uneventful"
Khuyết điểm: "No free entertainment and did not eat on flight"
Khuyết điểm: "Worst experience. Flight delayed more than 4 hrs and staff. Couldn’t accommodate us. Please make announcement that names must be given to accommodate people if you guys going to place people in such a way. Do not make us wait and finally say no more flight. That’s absurd."
Khuyết điểm: "Delayed flight"
Khuyết điểm: "They changed the time without announcing anyone. Each day the flight is at a different time."
Ưu: "Missed flight because the Air Asia app could not process my boarding pass. Had to leave my arrival Terminal 1 to pass through Immigration to reach Terminal 2 because Air Asia has no counter in Yerminal 1. All this led to a time consuming exercise and missed counter check-in time. Terrible experience."
Ưu: "Seat & food"
Khuyết điểm: "None"
Ưu: "Value for money"
Khuyết điểm: "Delayed departure 20 minutes. Same as from Penang to Langkawi two days ago."
Ưu: "He flight boarded on tkme"
Khuyết điểm: "The flight sat on the runway for ages and there was no explanation as to why we took off and landed so late."
Ưu: "nothing to say."
Khuyết điểm: "only food that i received the rice i think didn't cooked properly"
Ưu: "Avoid this shitty airline since it’s NEVER EVER on time!"
Khuyết điểm: "ALWAYS ALWAYS ALWAYS ALWAYS LATE Aaaarrrggghhhh!"
Ưu: "On time boarding ...very efficient"
Khuyết điểm: "Offer same type of value food...even worst tasteless"
Khuyết điểm: "Seating is very uncomfortable."
Ưu: "Good: cheap and on time. Bad: aways slow check-in and uncomfortable seating. Everything a budget airline should be."
Ưu: "Nice clean plane and efficient staff"
Khuyết điểm: "We Pre ordered (and paid for) meals when we booked our tickets, having flown Air Asia before we knew what was good and what wasn't. Somehow our orders were lost and we got the 'default' meal on all flights which was sweet and sour chicken meatballs which was almost as awful as it sounds. We heard the same thing happen to the lady in the seat behind us. Staff pretty much ignored our complaint. There's also a weird process with check in where you get processed into a small lounge Pre flight with no food or shops, there doesn't appear to be a reason for this other than making you sit somewhere cramped and uncomfortable for an hour before your 9 hour flight."
Ưu: "There was a fee to change the automatically assigned middle seat to a window seat, but it was low: either $6 for a seat close to the front of the plane or $3 elsewhere. It was nice to have those options. First time flyer on Air Asia; I would choose them again."
Khuyết điểm: "No beverage service unless you had booked it in advance."
Ưu: "Plane was delayed twice and nothing was communicated. They where aware that we we missing our connecting flights and promised to give us accomodation overnight a KL. when we arrived at KL there was again no communication and they then told us there was to be no accomodation, they had flat out lied. I after about an hour lining up to get a replacement ticket for the next flight (which took unnecessarily long considering they knew this was happening hours in advance), we went to the airport hotel which I would have booked if they had not lied to me to find that it was booked out."
Khuyết điểm: "An apppology for a start and hopefully some compensation"
Ưu: "quick check-in and no-nonsense."
Khuyết điểm: "They were fine."
Ưu: "wifi. while boarding staff try to sort us with seats numbers, good, but the procedure should be improved. friendly staff."
Khuyết điểm: "boarding was delayed till last minutes before takeoff. no meal included in ticket (ok, it's a lowcoster)."
Khuyết điểm: "The delays......"
Ưu: "I like the organized way they did the boarding. Less chaotic and allow passengers ample time to board the plane"
Khuyết điểm: "Flight was delayed by an hour."
Ưu: "Had to book with Airasia since its fares were lower compared to the others."
Khuyết điểm: "Delays delays delays"
Ưu: "Cabin Crew was great First time using the inflight entertainment Rokki. Great job Airasia."
Khuyết điểm: "Ground check in crew at Kota Kinabalu International Airport (Azureen) was damn rude. I'm appalled with her customer service level. Rude and not helping at all. Worst Airport staff I've met so far."
Ưu: "on time friendly staff KL is good airport easy to get through and in to town on the train"
Khuyết điểm: "even on buses in asia you are given drinking water pay for it here"
Ưu: "On time flight. Pleasant attendants"
Khuyết điểm: "It was my first time flying a LCC. OK, it is my fault for not knowing they charge much higher rate of extras for any add-ons you fail to include when you first book the flight. I get it. But why do they make it impossible to access "manage your flight" online to make necessary changes on return flight? And I got nowhere with the online chat box, s nowhere to turn.... Making such changes on Tiger Air was so much easier and intuitive. I'll never fly Air Asia if I can help it."
Ưu: "Friendly staff."
Khuyết điểm: "Ridiculous that you have to pay for water. No direction for boarding."
Ưu: "we got to the destination"
Khuyết điểm: "rude and unfriendly crew. freezing climate. super cramped seating. and they charge for water. it was a human cattle call. horrible."
Ưu: "Process to checking in was great, no major hurdles. Boarding and crew professionalism were good as well. Flight boarded and arrived on time."
Khuyết điểm: "Wish I knew there was no food planned for service. I would have purchase ahead of time. There was no in-flight entertainment."
Ưu: "Hard to complain about a $100 USD flight."
Khuyết điểm: "KLIA 2 does take some time to get from the entrance to the gate. Once at the gate though the flight was delayed 45 minutes."
Khuyết điểm: "I was charged $84 at the airport to check my bag. I have not flown with Air Asia in years and I did not remember that I would not be able to check my bag for free, let alone have to pay $84. I was shocked and disgusted. Air Asia should make their baggage fees more visible and honest so when a customer books a flight, they can take those fees in to consideration. I will spread the word to others that Air Asia is dishonest and should be avoided at all costs."