The flight staff were polite, seats were comfortable, and we reached our destinations on time. This was my first time traveling first class since the pandemic. The difference in service was dramatic and made me seriously regret having paid three times more for a first class ticket. Specifically No Sky Cap lounge - One of the main reasons I traveled first class was to use the Sky Cap lounge since we were going to have to wait for our flight for several hours at PDX. PDX Sky Cap would not allow us to enter as first class passengers. The receptionist said we needed to have their American Express Card. Further the Las Vegas Sky Cap lounge is permanently closed. Food - Our first flight was early in the morning, so I thought no need to grab breakfast in the airport, I'm traveling first class. The only food we were served or offered between LAS and PDX was Biscoff cookies. Our return trip was the same. Seems the days of being served a hot meal in first class are long gone.
Ưu: "Crew and service was amazing"
Khuyết điểm: "Paid $28 for internet and it didn’t work"
Ưu: "Crew AND passengers were great, polite & calm. Seats are kinda squashy, tight. Food was yummy."
Khuyết điểm: "Don't think you could make general seats more roomy for average sized people? Luggage bins were squashy too."
Ưu: "Good services in anticipating our next leg"
Ưu: "Amazing crew and food and entertainment selection!"
Khuyết điểm: "Honestly nothing it was perfect"
Khuyết điểm: "On time flight"
Ưu: "Plane was clean & modern"
Khuyết điểm: "More leg room"
Khuyết điểm: "Stop charging for checked bags"
Ưu: "They got me an air sick bag since there were none in the pockets. Bathroom was very clean. Chair had bendy headrests. Didn’t have to check my bag."
Khuyết điểm: "Very turbulent, seat did not stay reclined. On a redeye flight, this was the key misery-maker. Seat in front was reclined so no possible position to sleep from the middle seat, even for a short person."
Khuyết điểm: "Seats hardly recline. Very difficult to sleep in this red eye flight."
Ưu: "Seats were comfortable but crowded. Was nice to have the built in screen for entertainment."
Khuyết điểm: "Did not like being bumped to a flight with a five hour layover in SLC. Travel day was already very long. We booked the flight originally based on the shorter layover of an hour and a half. Seemed very inconsiderate."
Ưu: "Flight attendants thank SkyMiles members by name at some point during the trip, very friendly."
Ưu: "Crew was great"
Khuyết điểm: "Hot in the plane and the landing was uncomfortable"
Khuyết điểm: "Seats did NOT recline, which seems to be a pretty poor planning for a red eye flight."
Ưu: "Everything was good except for the entertainment consul for one of our seats."
Khuyết điểm: "The entertainment consul for one of our seats kept going out and had to be restarted 4 times. It still didn’t work properly but we gave up trying to get it fixed."
Ưu: "great trip and crew"
Ưu: "Direct flight on time"
Khuyết điểm: "All good"
Ưu: "The pilot, Mr. Howes, I believe, came out and personally thanked everyone for flying Delta. It was a nice touch to see the actual pilot that was flying and me home and that he shared his gratitude. Go DELTA!!"
Ưu: "I was moved to an end Seat, as I was in constant leg pain."
Khuyết điểm: "I was zitting against my Neighbor as the Seats are so narrow."
Ưu: "Flight was quiet and comfortable."
Khuyết điểm: "Felt claustrophobic after a while because guy in seat next to me was rather large and spilling into my seat"
Khuyết điểm: "I was placed on an earlier flight as soon as I arrived at the Portland airport. The flight was full, there was no room for my bag in the overhead bins. The bag was checked, not to just Seattle but all the way to Venice. Well, surprise, surprise, the bag was lost on the way to Venice. KLM does not allow enough time in Amsterdam for luggage to make a connecting flight."
Ưu: "Delta worked with us on rebooking a flight after we messed up. Onboard the staff was incredibly friendly and the free snack selection was decent (even gluten free treats). Boarding was an orderly process."
Ưu: "Every Delta employee that we encountered was professional and pleasant"
Ưu: "I like everything!! From now on I'm going to travel with Aeromexico Very comfortable great service friendly."
Khuyết điểm: "Everything was great!"
Ưu: "On time, free beer , good price"
Khuyết điểm: "No movie, no charging telephone"
Khuyết điểm: "I will make it my sole purpose to let everyone I know and review this on every site. Kayak messed up our flights so badly and then would not fix them. I spent 4 hours being bounced between airlines and travel sites just to be screwed with for a mistake Kayak made and would not fix. Worst company ever!"
Ưu: "Got to fly on the a brand new 737-900 and had plenty of room to fit my laptop so I could work. Friendly crew, didn't feel like a farm animal being herded on to a transport to be taken to slaughter like I do on other airlines."
Khuyết điểm: "In flight WiFi was inoperable for most of the flight making it hard to work."
Khuyết điểm: "Leg room"
Khuyết điểm: "Gate attendant was extraordinarily rude"
Ưu: "really great service, arrived early, as good as it gets."
Ưu: "none of it"
Khuyết điểm: "It was Terrible I will never do it again"
Ưu: "Better seats"
Khuyết điểm: "The seats"
Ưu: "Every flight was efficiently set for boarding. Flights arrived a little early both times. Great on-board crew!"
Ưu: "Typical flight, all went well. Special services picked me up at the plane."
Khuyết điểm: "Condition of the airplane"
Ưu: "in economy class"
Khuyết điểm: "very hard seats with not enough legroom."
Ưu: "Friendliness of the staff"
Khuyết điểm: "No complaints. I wish that the updates on the flight delay were a little clearer, but that's about it."
Ưu: "fast efficient and directions are pretty clear tons of delicious food available at PDX to bring plane was comfortable and roomy"
Khuyết điểm: "long lines through security"
Khuyết điểm: "Seating has gotten WAY too tight. Will not do that again ... discomfort, inability to even stretch a little bit caused painful nerve flare?"
Ưu: "I liked the in-flight service and the complimentary snacks and drinks despite the short trip."
Khuyết điểm: "I did not like that there was not enough room for our 50L Osprey backpacks to be placed under the seats."
Ưu: "The crew and the flight were all very pleasant. Highly recommended."
Khuyết điểm: "Unfortunately the trip was marred by being stuck on the tarmac for the better part of an hour while we waited for out gate. Even when it became available however, we were forced to wait while ATC sent every other plain taxiing through our route which was clearly visible from our vantage point. Not an issue with Delta per se but nonetheless it left us all exhausted and frustrated."
Ưu: "Professional and efficient"
Khuyết điểm: "I am 5'3". My feet never touch the floor, which is quite uncomfortable after about an hour."
Ưu: "Crew was wonderful"
Khuyết điểm: "Nothing- good flight, I couldn't sleep but that wasn't your fault"
Ưu: "We didnt have food or entertainment because the flight was short."
Khuyết điểm: "There was nothing that I didn't like."
Khuyết điểm: "Snacks if possible"