If they had fruits as snacks that would have been nice
Only 2 meals on a 16 hrs flight and they had few option for food and drink. Qty was not sufficient
Check in took a long time although I had already checked in via app; it took a long time to board; Seats we’re not comfortable; The way food was served was very weird and unpleasant since some people were served first even when we were sitting next to each other. Food was awful! Flight attendants were not very attentive.
It is just a normal flight. Short flight. The Aircraft was bit older and was very shaky.
Ưu: "Best in the world, as always."
Ưu: "The whole business class experience"
Khuyết điểm: "During the same trip I discovered 2 different arrangements of the Business Class cabin on Singapore Airlines A350, SQ469 CMB-SIN, and SQ036 SIN-LAX. On the SQ469, I occupied seat 12 A (mono, aisle-window): A lot of plastic curved walls etc. For larger persons, the result is not quit comfortable."
Khuyết điểm: "More food variety"
Ưu: "Friendly staff. Both two meals were awesome."
Khuyết điểm: "Already done."
Ưu: "crew was pushing , no time in an rush all the time"
Khuyết điểm: "service level"
Ưu: "Food, service"
Khuyết điểm: "The space"
Khuyết điểm: "20 min late but acceptable for a 15 hr flight"
Ưu: "The staff was amazing"
Ưu: "The help desk employees who helped me rebook my flight."
Khuyết điểm: "After rushing to catch my connecting Singapore flight, their desks were closed and there wasn’t an employee in site. Given that airlines can see connecting fights it would have been great to have someone stay back to either give me a boarding pass or help me rebook! UNSATISFACTORY!"
Khuyết điểm: "Flat beds on second flight"
Ưu: "Crew was polite."
Khuyết điểm: "For such a long journey, the plane could have been nicer."
Ưu: "Amazing crew."
Khuyết điểm: "Food focused on Japan on both legs, LAX to NRT and NRT to SIN. Variety would have been nice."
Ưu: "The crew, their professionalism and wide variety of entertainment."
Khuyết điểm: "Air-conditioning was not working properly in the cabin and it felt warm. Seats are a tad uncomfortable and not wide enough on the 777."
Khuyết điểm: "Food could have been better."
Ưu: "Dim sum between Hong Kong & Singapore."
Ưu: "See above"
Khuyết điểm: "See above"
Ưu: "Friendly staff Good customer service"
Khuyết điểm: "There was nothing i dislike"
Ưu: "Couldn't find a problem"
Khuyết điểm: "Nothing"
Khuyết điểm: "Old plane. Technology didn't work"
Ưu: "Short flight"
Khuyết điểm: "N/A"
Ưu: "Spacious and comfortable bed."
Khuyết điểm: "The food wasn't that great. Average at best."
Ưu: "One of the best flights I’ve been on. The seats are spacious and the crew are very friendly"
Khuyết điểm: "Reclining seats tend to make me caustaphonic with the limited space"
Khuyết điểm: "Food , both quality and quantity was poor. Entertainment - world movies did not have many choices for such a long flight"
Khuyết điểm: "There was on flight attendance which I assume new. She was not able to manage to check with her colleagues whether there was still a food which I requested before giving me the answer. Also, to me little things like fold the cup holder before take off and landing is just a simple task to do without giving a lecture to the passenger when he or she might be tight up with kids."
Ưu: "Excellent flight experience"
Ưu: "The flight attendants were amazing."
Khuyết điểm: "In spite of ordering vegetarian food, was offered a non-vegetarian option and was told that is Asian vegetarian. Food quality was bad too."
Ưu: "The serivce was amazing. Also it was clean and the food was great."
Ưu: "I felt safe ( important to me) and had just the right amount of attention from staff Very comfortable"
Ưu: "Natalie is a friendly cheery diligent flight attendant who needs special mention. (Sigapore to Brusane fight 6.1.18)"
Khuyết điểm: "Stewardesses were a bit rude"
Ưu: "AMAZING IN EVERY WAY. PLANES ARE OUTSTANDING SERVICE IS OUTSTANDING INFLIGHT STAFF ARE EXTREMELY POLITE AND FRIENDLY AND ELEGANT!:)) AIRPORT IS SUPERB THIS IS MY FAVORITE AIRLINE!"
Khuyết điểm: "THE WEBSITE LISTS PRICES IN SINGAPORE DOLLARS AND IT IS ONLY IN THE FINAL STAGES OF A BOOKING IS ONE TOLD WHAT THE US $ PRICE IS. THIS NEEDS TO CHANGE. WHEN YOU CALL SINGAPORE AIRLINES THERE ARE VERY LONG WAIT TIMES."
Ưu: "The cabin crew are very helpful and friendly. I sat at the end of the row in the upper deck. After the gate door closed , they let me sit in the empty sit away from the toilets . During the flight they’re around with water and juices to make sure we’re dehydrated,"
Ưu: "The people were excellent."
Khuyết điểm: "I had planned to check an extra piece of luggage, gifts and purchases for church needs. They wanted to charge me $3,655(!!!) for that. Absurd. I had to leave the suitcase behind. I will probably fly on a different airline whenever I go to Russia now."
Ưu: "everything are okey"
Khuyết điểm: "Foods serving were too slow for economy class. Not enough selections for entertainment."
Ưu: "Friendly crew, efficient boarding"
Khuyết điểm: "Food not good and inefficient service, very old plane and entertainment system doesn't work properly, below expectations for such a good airline"
Ưu: "Is Singapore Airlines food quality slipping? First time I’ve been really unenthusiastic about it..."
Ưu: "Neat & clean flight.good cabin crew members.good service."
Khuyết điểm: "Food served was not so good. Toilets are very small compared to other flights..speacially SFA - Singapore flight."
Ưu: "The comfort and food plus drinks."
Khuyết điểm: "Delay in food distribution, over waiting because of many people but only twogroups of serving crew"
Ưu: "The attendants were helpful, smiling and friendly. The entire time We flew with an 18 month old and they came looking for us before he flight to help us carry our stuff on board. They gave her a toy, asked for her name, and checked on us often. They also gave my husband and I an option for early food service so that one of us could help our daughter eat. The movie selection was great. Take off, flight and landing were smooth. And we arrive half an hour early both directions!"
Khuyết điểm: "Nothing"
Ưu: "Consistently good food."
Khuyết điểm: "Entertainment system sometimes froze, didn't remember where I was in the movie."
Ưu: "The overall experience was good. Crews are friendly and approachable. Food taste good."
Khuyết điểm: "Beware of babies on board."
Ưu: "Friendly and approachable"
Seats could’ve been more comfortable
Liked the flight both ways. The return flight Crew (DUBai to NY) could be bit more friendlier/courteous, May be it’s just the way they communicate.
Ưu: "Crew was amazing. Flight was on time. Seats were good per economy class"
Khuyết điểm: "Food could have been better"
Ưu: "The crew was amazing and their service was very attentive to customers."
Khuyết điểm: "Not having crying infants onboard"
Ưu: "Great customer service, great and always smiling crew, wonderful flight"
Khuyết điểm: "the food options need to be more. an option with steamed rice should always be available"
Ưu: "The food was nice."
Khuyết điểm: "Emirates should consider stop selling the seat that is just located next to the laboratory. It’s simoly too close to the facility and I could not get good rest at all not to mention about the strange smell."
Khuyết điểm: "The seat recliners didn't work for 3 of our seats. The buttons were so hard and were not functional. 2 of the crew members were NOT welcoming while others were. Not expected from Emirates."
Ưu: "Very friendly crew, and great entertainment options."
Khuyết điểm: "Flight was absolutely full. Every full flight is inferior to every half-full flight. No room to lie down, no place to put stuff, waits for the bathrooms, long meal and drink service."
Ưu: "The seating was comfortable with nice ambience."
Khuyết điểm: "The crew was polite in talking but arrogant in nature."
Ưu: "Everything was great"
Khuyết điểm: "Nothing bad"
Khuyết điểm: "Emirates didn't allow me to get onto the plane with my 7 lb carry on because of weight issues in the plane. After bargaining few minutes, they were not convinced and only let me get onto the plane with my backpack."
Ưu: "Personalized service"
Khuyết điểm: "Sound kept going of on movie"
Khuyết điểm: "Other Crew woman"
Ưu: "Service and food"
Khuyết điểm: "Boarding for business class took a long time and was very out of order"
Ưu: "Excellent. All the staff were great and helpful."
Khuyết điểm: "I forgot to ask them to put to add my quantas points for the flight home and an worries I can’t noe but need to try and do that tomorrow. There was no where to add them when I booked the flights."
Ưu: "Pleasantly surprised by the meals. The crew were professional, attentive, and friendly. The seat I chose had plenty of leg space and I will select it again the next time I fly with Emirates."
Khuyết điểm: "The toilet seat covers were finished so I spent a lot of time lining the seat with toilet paper."
Ưu: "ICE Rock solid, at least from SFO-DXB and vice version and its variation in different movies, songs"
Khuyết điểm: "Economy response -- Pressing the button takes a lot of time. Collection of shawls/earphones -- Please wait for the plane to finish its flight."
Ưu: "Seats were comfy and as expected perfect seat 79k"
Khuyết điểm: "Stewards took a while to respond to the buzzer yet I was sat by the quarters Also food wasn’t offered the choice as they had ran out"
Ưu: "Dinner was good, breakfast a bit ordinary"
Khuyết điểm: "business class seats didn’t go flat/horizontal, which wasn’t great for a night flight. Would be good to have a fast track through customs... took about 30-40 minutes"
Ưu: "Everything during the flight was lovely"
Khuyết điểm: "But what I really didn’t like was the service they provided at the checking desk in LAX, the staff was a kind of unfriendly. In my opinion they should provide an excellent customer service, but everything I noticed there was unsatisfactory, I love to fly with Emirates but such things will make everyone disappointed."
Khuyết điểm: "crew doesn’t seem to talk to each other. advised multiple times that my touch screen didn’t work and that i didn’t want the jain meal. your check-in interface does not allow changing food preferences. this should change"
Ưu: "The big tv on the seat backs."
Khuyết điểm: "The seats were too close to each other."
Ưu: "Overall top service."
Khuyết điểm: "A little too directive, exemplified by ordering people to pull down their window shades, for my Americans can mentality. Otherwise great!"
Ưu: "Great as expected"
Khuyết điểm: "Crew behavior was not up to the standard, need yo work on it"
Ưu: "everything was very nice!"
Khuyết điểm: "Would like to put my feet up in front of me."
Khuyết điểm: "I had a 14 hours layover in Dubai. I had called Emirates before booking this flight and they said they would issue a hotel and meals vouchers. Due to a mistake by an Emirates agents who was processing the visa application in Dubai, it was denied and an immigration head officer came and appologized to me and spoke to her. Emirates did not compensate me at all. They could have granted Emirates lounge access, meals, or simply book me a room at the airport hotel. I ended up sleeping for 14 hours on a chair due to their employee's fault"
Ưu: "Flight was delayed by 7 hours because of techinical issues"
Ưu: "I liked the complimentary alcohol, but you had to get up and ask for additional beer /wine/etc...."
Khuyết điểm: "They need to be better at cleaning up... I had to clear trash from others frequently"
Khuyết điểm: "Food"
Ưu: "The flight was so nice! I landed on time, the food was good. I loved it the fact that I could charge my phone, have a good amount of tv show and movies to choose from. Comfortable seats. Yep I would recommend and I would flight with Emirates airlines again"
Ưu: "I like the food , yummy"
Khuyết điểm: "I was in window seat. When serving food and beverages crew didn't give much concern."
Ưu: "Everything was great. Flight crew was fleindly. Can't really be bored with so many free movie selections."
Khuyết điểm: "Nothing to dislike to be honest. Overall experience was amazing. Emirates is a great airline."
Ưu: "Friendly staff across the board."
Khuyết điểm: "Wheel chair travellers not comfortable as they didnt find help and also have to wait for long time to get their turn"
Ưu: "Everything was fabulous.. 10/10"
Khuyết điểm: "Nothing"
Ưu: "Loved how professional, courteous,pleasant and efficient all flight attendants were."
Khuyết điểm: "Majority of movies were either B movies or older movies. Would have enjoyed more recent movies."
Ưu: "The plane was wonderful. Even in Economy, the seats were very comfortable with lots of room, both leg and seat. It felt like I was in Business Class of any other airline I've been on."
Khuyết điểm: "My flight had a luggage limit of 30kg, which sounds good, until you find you pay per kilo, not per piece when you're over."
Ưu: "Bag claim at AMD very poor took 2 hours to claim bags from converted belt ??"
Khuyết điểm: "No up grade was given to me because you did not realese the profit that you wanted from my purchase never will I boy a ticket from you or your partners I am a medallion card holder as well amex centurion card holder very up set cheap is not always nice. ?? Ashok patel"
Ưu: "Its a 14 hour flight and there were some seats open so we were allowed to feel free and use them just so we can sleep better if we wanted to...."
Khuyết điểm: "N/a"
Khuyết điểm: "There was a delay in landing that resulted in missing my next flight to Dallas. I had to book another ,really expensive air ticket immediately for the next available flight myself. No assistance was provided. Incurred huge loss and inconvenience due to the delay. The staff was very inconsiderate."
Ưu: "Emirates is truly like no other airline, they cater to your every need and genuinely care about servicing you and your satisfaction. The crew is exceptionally friendly and pleasant. They do not charge you for every single thing like other airlines do. The food is restaurant qualify food and very filling. The in-flight entertainment channels are numerous and will not leave you wondering what to watch. I wish there were more legroom, but overall, an excellent airline that I would definitely fly again."
Khuyết điểm: "F"
Khuyết điểm: "very poor food and seating"
Ưu: "Flight attendants were patient and kind despite tension between passengers due to lack of overhead space."
Khuyết điểm: "Very rough flight and every set of earphones were defective."
Ưu: "Entertainment, lounge.."
Ưu: "All the services were excellent"
Ưu: "Comfortable seats not packed"
Khuyết điểm: "Nothing"
Ưu: "Pilot was good flying"
Khuyết điểm: "Hospitality Food Serving I recommend to change the staff They are not serving as per ordered meal When asked for water no response till 1 hour Light indicated for assistance never bothered"
Khuyết điểm: "Everything"
Ưu: "Everything was beyond expectation. Emirate just blew United off my first class service radar."
Khuyết điểm: "The long bus rode on the termac was the only disappointment. I don't know why that happen, but it shouldn't have happen after a long flight. And the buses had no seats in them. That is not right."
Plane left late missed connection had to stay at a hotel . Scheduled for wheelchair assist at purchase of ticket and did not Have available between flights had towalk to find help
This is another disease as if you have the Internet, you are ordinary deceivers!
Ưu: "all perfect"
Khuyết điểm: "all was perfect"
Ưu: "Can't really remember."
Khuyết điểm: "Flight time respect. Earlier flights. Charging system for phone or comuperr and if there was internet availability in flight."
Ưu: "In flight entertainment was definitely above average."
Khuyết điểm: "Crew were very impersonal. Didn’t seem to care about the needs of the passengers."
Ưu: "The food was amazing and the crew was great!"
Khuyết điểm: "Boarding seemed a bit unorganized."
Khuyết điểm: "A 30 mins delay"
Ưu: "The crew was nice I had good seats"
Khuyết điểm: "The kosher food was bad"
Ưu: "This was my first time flying Turkish Airlines and they are exceptional! The crew was very friendly and helpful and their food! It was delicious! They also have a way of making you feel like a first class passenger in economy! Will definitely fly with them again!"
Khuyết điểm: "For a long international travel, there is nothing bad to say. They are superb!"
Khuyết điểm: "Worse customer service"
Ưu: "Better of most European airlines.. nice enough lounge and inflight service pretty good with room to improve for sure."
Khuyết điểm: "Boarding was simply chaotic where staff isn’t managing the queue well separating business and economy. At arrival baggage priority meant nothing. Half the non priority bags arrived way before a massive batch of priority bags arrived. Defeats the purpose of giving your guest fast track immigration !"
Ưu: "The food, cabin crew behavior, entertainment systems were decent."
Khuyết điểm: "1. Aweful legspace and overall space: I am 5'11'' and an average guy. It was like fitting myself into a cage. 2. Ground management is very bad. I felt that in both Boston and in Istanbul. They make people wait and the queue becomes long to adjust their delays. My flight from Istanbul to Dhaka was scheduled at 3:40 am. They started boarding passagers at around 3:10 am. Before that, they even bothered to show up at the boarding bridge, let alone informing people about their delay. The behavior of the groud crew was an embarrassment."
Khuyết điểm: "Leg space on this flight was less compared to other flights I had with TK."
Ưu: "Baku airport stunning. Better dessert. Helpful crew. Perfectly on time."
Khuyết điểm: "Salad lame. Istanbul airport needs upgrade. Gate change twice in 2 hrs, no good announcement system. Baku airport baggage carousel not up to the standard of the Terminal glory."
Ưu: "Comfort zone"
Khuyết điểm: "Food"
Ưu: "Courteous service. Good food."
Khuyết điểm: "USB plug did not work, but was offered a different seat."
Khuyết điểm: "Service was terrible, crew was rude. Flight was delayed 2 hours leaving Tel Aviv and my luggage was not here when we arrived. They let us wait two hours for luggage before telling us it wasn't going to make it in. Frustrated and disappointed! Ground security in Turkey was rude and took my sons skate board which we had flown to Israel with and back to turkey, then they told us it couldn't come with us to miami although we flew Turkish both directions with no problem. In the end gate staff went and rescued his skate board from security as he got to the flight crying his little eyes out. Communication was terrible and staff was rude!"
Ưu: "Service, Food, Crew, short announcements, boarding, entertainment"
Khuyết điểm: "AC unit was off while boarding, first 20min it was super hot. AC turned off again about 30min prior to landing, again the plane heated up rather quickly."
Khuyết điểm: "We were in business. Food and service quality has gone downhill since last year. Cabin temperature is very warm. Staffs are not friendly. They spent a lot of time chatting in the galley talking and eating off food serving trays. Yikes!"
Ưu: "Had REAL silverware and great food. Also great customer service via the flight attendents. THANK YOU!"
Ưu: "Food was great"
Khuyết điểm: "Took long time to board. Entertainment system showed no content."
Ưu: "My first flight with a different airline."
Khuyết điểm: "A very rude ticket sales woman in Turkish Airline Kiosk, wandering an airport for two hours due to untrained staff and Turkish Airlune "help desk", being cheated out of $400, and finding my baggage smashed up."
Ưu: "Exceptionally nice crew, outstanding amenities, best food I've ever had on an airplane. I especially liked having the option of traditional Turkish fare."
Khuyết điểm: "The boarding process could have been more organized. I had a business class ticket and could not find the priority boarding line. The first ground crew member I asked was abrupt and sent me to the back of the long line. I caught the attention of a different crew member and he motioned me to the front of the line--it was a little awkward saying "excuse me" to each person that I passed. (I am not used to being a priority passenger!) Once my documents were cleared and my carry-on was inspected at the gate, it was not clear whether to take a seat or to go somewhere else."
Ưu: "Overall it was a smooth flight except for few minor issues."
Khuyết điểm: "I noticed there were one or two times where the host had a list of food specifications but the trolley itself didn't have the kosher or vegetarian meals as requested by the passengers."
Ưu: "Well, Due to craziness at Atatürk airport my 11am flight arrived to Istanbul at 3pm.. which was the time of my connecting flight to NY. I was lucky that the flight was being delayed too.. so I got to board my flight 3:40pm. However, due to high traffic at Atatürk airport my New York flight departed at 5pm. Overall there was just a 2 hour delay, however the experience of transferring was quite stressful, not to mention that my bags didn't make it to New York. I just wished that the connecting flight information was not offline in the Ankara Istanbul train so that I didn't panic as much. Overall I made it safe and sound to my destination by the magic of plane transportation.. so thank you to all the engineers, staff, pilot, cabin crew and oil companies that did so much to bring me home. Renan"
Khuyết điểm: "Our flight was LAX > Istanbul > Oman The connection in Istanbul was canceled. The transfer desk was very overwhelmed by the volume of customers. After 3 hours of waiting I finally got someone to get us on a flight to Qatar and then to our final destination Oman. That person then left work before printing the tickets and I had to start all over again. It was a very stressful and tiring ordeal and cost us an entire day of our vacation."
Ưu: "Very friendly service. Ground staff and excellent cabin crew. Excellent onboard entertainment. Good quality wines and multiple selections."
Khuyết điểm: "On Board food offerings, seats are a little tight"
Khuyết điểm: "I have never had a worse experience with booking travel and I vow to avoid Kayak and any related services. This has been truly one of the most terrible travel experiences. The flights were changed (not a big deal) and I was told I was due a refund. After three 1-1.5 hour calls no such refund has come and both agencies says the other is due to provide. I am furious and will never use Kayak or Justfly again."
Khuyết điểm: "Announce too early boarding time, 50 minutes late for boarding."
Ưu: "There's nothing to like when the Federal Aviation administration bans direct flights from US to Istanbul, Turkey"
Khuyết điểm: "I hate that KAYAK sells me this package and after collecting their commission the only customer support is to direct me to subcontractors which in turn direct me to the airline which in turn NEVER PICKS THEIR F*CKING PHONES UP!!! BAD BAD BAD CUSTOMER SERVICE #NEVEREVERKAYAK"
Ưu: "The food was good, the drinks were great, the stewardesses were professional and helpful and the entertainment system was really good, lots of movies. We got there safe and on time...what more do you need? Oh, and the price for my route was amazing; the next airline was $1000 more and the one after that $2000 more."
Khuyết điểm: "Agaun same food..."
Ưu: "Efficient and on time. Part of Star Alliance. Much better than any domestic USA or low cost European airline."
Khuyết điểm: "Nothing negative"
Ưu: "EverThing was excelentní bit doménových s feet smetl hořické"
Ưu: "Everything overall"
Khuyết điểm: "My lock on my checked luggage was broken and things were stolen, it is quite unfortunate not to be able to thrust an airline with one's personal items."
Ưu: "Everything was great!"
Ưu: "Was lucky to be upgraded to Business and enjoyed the premium service and convenience . Being upgraded from time to time is the reward for loyalty and I appreciate the recognition"
Ưu: "Crew was very attentive, complete punctuality, everything of high quality."
Khuyết điểm: "no information o.n frequent flier program"
Ưu: "They fed you well, great entertainment for 11 hrs (didn't feel like it at all)."
Ưu: "In general, service was of good quality. Crew very attentive. The film selection was outstanding. Routing was good. I would not hesitate to take this flight again. Seat are comfortable, although somewhat old-fashioned. In general, I think that this is an excellent airline, my choice for the future."
Khuyết điểm: "There was some confusion in boarding, due to a gate change not clearly announced ahead of time. But I do not wish to overstate this, since I was satisfied in general."
Ưu: "The transfer flight was also very nice."
Khuyết điểm: "The only thing that was a bit annoying was the delay - it was delayed for almost 1 hour."
Ưu: "fast boarding, on time"
Khuyết điểm: "upon arrival, we waited too much in the plane and we didn't even taxi to the gate. we had to take the bus to the terminal which meant further delays getting in"
Ưu: "Usb charging, entertainment was nice."
Khuyết điểm: "Ran out of chicken dishes- only had beef to offer. Seats were slightly uncomfortable. Crew was not very friendly/smiley."
Ưu: "I enjoyed the tasty meals:)"
Khuyết điểm: "Short space for legs"
Khuyết điểm: "Turkish Airlines has the least amount of leg room available in coach of any airline I've ever traveled . . . by far. If you are over 6' tall, you will be in agony on an overseas trip (I traveled on their Airbus A330 and Boeing 737). My tailbone was pegged to the back of my seat, yet my knees were still smooshed into the seat in front of me. I was absolutely miserable. I ended up standing for over 2.5 hours on the 10 hour flight."
Ưu: "Everything other than what we wrote was fine. Seats were good, it was comfortable etc."
Khuyết điểm: "When flying any flight, it's nice to have entertainment. When the entertainment doesn't work on long hall flights it's a problem and it was not working on this 13+ hour flight. Also, we dont like complaining about not having wife 36,000 feet up in the sky, but if it's offered, we would have expected the crew to be familiar with it. When we asked for help with the wifi set-up, the crew seemed to be unable to help with that and we were left with no wifi the entire flight."
Voir avis précédent qui regroupe les deux vols
I do not know how, but, rude crew and counter personnel is here, rest of things looks pretty standard without any difference with other airlines, that was not the case in the past
Ưu: "Crew was great, on time flight, clean plane."
Khuyết điểm: "Entertainments options were shockingly few. Honestly have not been on a plane recently with so few and limited options of TV series and movies. I was extremely surprised. Wish I had know and I would’ve had more options for my family."
Ưu: "Friendly crew, great access to a variety refreshments, robust entertainment library."
Khuyết điểm: "No suggestions."
Khuyết điểm: "The touch screen did not work properly"
Ưu: "The plane ✈️ itself the attendants . The entertainment on board. Really great"
Khuyết điểm: "Nothing dissatisfying about the flight nor the airline staff . Very polite, very professional. It was a Great flight. For long trips this airline is one of the best."
Ưu: "Klm's consistantly high standards in everything they do."
Khuyết điểm: "Nothing"
Ưu: "KLM are our airline of choice. A great full-service carrier with impecable standards."
Khuyết điểm: "Nothing"
Ưu: "Almost everything, especially the crew."
Khuyết điểm: "Don’t feel like anything should be better to be honest"
Ưu: "Fast boarding"
Khuyết điểm: "Slow in refuelling, got us delayed for 40-"
Ưu: "economy plus seats were nice, great movie selection, especially international movies"
Khuyết điểm: "crew was not friendly, i had to ask for water many times, usually water person walk the aisle. food was terrible. other carriers food were better"
Ưu: "The aircraft"
Khuyết điểm: "No overbooking next time!"
Ưu: "Comfortable seat, great crew."
Khuyết điểm: "Flight delayed, no USB port and no entertainment"
Ưu: "Our flight was delayed in Bejing, than we loosed the booked flight of KLM. When we arrived in Amsterdam, we get the recheked in flight."
Khuyết điểm: "Doesn't"
Khuyết điểm: "They check for everything in the counter as if it was a low cost airline. If you go a kilo more over your baggage allowance you have to pay 100 eur. And for your cabin luggage you only have 12 kg that they check you twice and they have security staff at the airport specifically check in this."
Ưu: "Economy comfort was very nice, food decent, plenty of toilets to avoid overcrowding, and good entertainment selection."
Khuyết điểm: "Not enough leg room"
Khuyết điểm: "Poor food, flight attend and finally baggage missing. Overall experience is extremely bad."
Ưu: "Short flight and being able to escape from drunk belligerent Passenger on previous flight"
Khuyết điểm: "Nothing"
Khuyết điểm: "Very slow service at checkin, was not even available when I arrived at the airport"
Ưu: "Flying with KLM is a pleasure"
Ưu: "Everything was clean and well organized."
Khuyết điểm: "The flight was delayed 1 1/2 hours."
Ưu: "Friendly crew."
Khuyết điểm: "So many people on a 747!!"
Ưu: "The seats seemed to have more space on this plane which was nice."
Khuyết điểm: "It felt strange that the crew members completely skipped over me when serving lunch and drinks. At least something as basic as water should be given to all passengers."
Ưu: "Nice flight ...was comfortable travel ...good food.Thanks"
Khuyết điểm: "No such things"
Ưu: "Wifi on Board"
Khuyết điểm: "Nothing"
Khuyết điểm: "Our two hour connection in Paris became 30 minutes because Air France was late in leaving Washington. So our luggage didn't make to to KLM to Amsterdam. My poor rating was because the luggage handling was really poor. Lots of flights from Paris to Amsterdam (almost hourly), but my bag showed up 12 hours later. My wife's bag took 36 hours. And yes, we checked in together. There were lots of confusing messages"
Khuyết điểm: "The cabin crew was racist! She asked me to move from a seat because she wanted another guy ( obviously from her country ) to take it! Rude and racist."
Ưu: "Fabulous trip with friendly, helpful staff"
Khuyết điểm: "Nothing"
Ưu: "Service, technology"
Khuyết điểm: "Could not print by boarding card and was not allowed to board in Amsterdam"
Ưu: "All cabin crew were courteous. Refreshments were light. Check stuff were helpful, they did devise that the flight was full and due to space hand luggage would prefer to be put in hold free of charge. We did not have any problem with this. Plane was clean."
Khuyết điểm: "Service was a little slow going through the gate, it seemed to take a while for everyone to get on board."
Ưu: "The staff are the best European crews I have encountered. Naturally friendly, professional and fit looking. Nothing is too much trouble"
Ưu: "Comfortable seats. Warm plane with happy staff."
Khuyết điểm: "Maybe a second sandwich option for food, not everyone likes cheese."
Khuyết điểm: "I don’t like the limited choice of drinks on these short KLM flights."
Ưu: "Good efficient flight crew friendly and helpful"
Khuyết điểm: "No proper info regarding cancellation. Staff was unfriendly and abruptly responded to passengers."
Khuyết điểm: "Old airplane with not really comfy seats. No outlets for charging devices. Very old entertainment screen."
Khuyết điểm: "Flight was delayed 8 hours. Arriving at Incheon, discovered ground crew were unaware of our arrival to take this connecting flight. However, we were put up overnight in a hotel, which was nice."
Ưu: "Priority boarding was appreciated and the flights were on time. Service was fine. Schipol was good."
Ưu: "Great crew service. Among the best ever."
Khuyết điểm: "Flight delayed by one hour which meant I missed by train at Southampton by 10 minutes and subsequent bus connect home. Next bus would have been 2 hours later so 45 minute walk home from train station. Didn't bother with food offering, put off by that supplied from Hannover to Schiphol."
Ưu: "Overall, my trip to Cardiff via Amsterdam was smooth and delightful. I've flown a few short trips this summer and I was pleasantly surprised to find KLM still offered complimentary snacks. What a refreshing change!"
Khuyết điểm: "There was no entertainment which is why I assigned that category only one star. The boarding process in Amsterdam could have been a bit smoother. Announcements were no clear."
Ưu: "It's the best flight I could get for such a low price. But don't expect to to get the best and newest planes around but it's still overall a good experience."
Khuyết điểm: "Quite bummed the plane didn't have wifi / USB"
Ưu: "Nice, turbulent-free flight. Food was good, service with a smile. Leg space was OK because Boeing 777s are usually better at this."
Khuyết điểm: "Flight left over an hour late because of a sensor glitch. It is concerning when a technical glitch happens. But, the flight was smooth."
Ưu: "Excellent service and comfortable flight"
Khuyết điểm: "Flight delay roughly an hour"
Ưu: "If you would like to learn more you can call me 628.600.8825 Very dissapointed"
Ưu: "Flights left on time, arrived ahead of time. Seats comfortable. Baggage arrived quickly. No charge for wine/beer, although I do not imbibe when flying long distance. Food ok for airline food."
Khuyết điểm: "Unable to pick seats in advance,, were assigned seats that did not recline for 11 hour flight. One bathroom not functioning. Very limited movie choices for inflight entertainment. Seat belts much shorter than other airlines, so very confining, unable to loosen to relax in any position other than sitting straight in seat. In Rome had to check in & go through security at Terminal 5 then get bussed to Terminal 3. Only airport where we had to take out all electronics, including converter plugs, headphones, etc, place in a flimsy clear plastic bag ( that broke ) to go through security. Line to check bags pretty slow for number of passengers. Glad we had plenty of time."
Ưu: "Staff very nice, plane clean and nice food"
Khuyết điểm: "While dropping off my luggage, the staff confirmed that the booking made and paid for was indeed a emergency exit seat. Once on board the seat did was not an Emergency exit row."
The flight itself ws fine. My issue is with the fact that it was virtually impossible to make the connecting flight the Iberia listed as an option and that I booked. The Madrid airport is so big that you need quite a bit of time to get from one flight to the next. My husband and I missed our connecting flights so had to wait 3-4 hours to get on the flight Iberia re-booked us on.
Choice of meals was very limited. Chicken or Pasta ??
Great and easy. Could have newer entertainment.
Khuyết điểm: "I was denied booking because they didn't properly issue my boarding pass. They refused to pay a hotel and kept lying and mistreating me."
Ưu: "The flight happened and no incidents on the flight."
Khuyết điểm: "Was actually RyanAir. Won't be flying them again. The checkin experience was a nightmare. Only had three very long lines. My line closed when I was almost to the front. When I did talk to someone found out I needed to have my passport validated by another Ryanair person and would have to leave the line. The person checking me in couldn't validate my passport, Really?? At every other airline the checkin person validates your passport."
Ưu: "Not much of anything. No complimentary food or drink for a nearly five hour flight, and sub- par customer service."
Khuyết điểm: "The check in agents with Iberia airlines in Porto were rude, the. told me only when I arrived that I could not carry on “camping backpacks”, so I would have to check it for an additional 40 euro to check it.. despite saying they’d be happy to check “carry on” free of charge.. I’ve never had a problem with my backpack before, and it fits well within the size restrictions and easily fits in the overhead.. then they were unable to transfer my bag that I payed 40 euro to check, to my connecting flight. Therefore I had to wait two days to receive my luggage at my final destination in Rome.. Overall a really mediocre and frustrating experience."
Ưu: "Great selection"
Khuyết điểm: "Bathrooms are not enough"
Ưu: "Nothing. The airline changed the departure time for the first leg of my flight so I could not check my connection and had to cancel my flight and rebook with another airline."
Khuyết điểm: "Keep scheduled flight times."
Ưu: "The crew was good and the seats were fine."
Khuyết điểm: "It was a short flight but it would have been nice to have a glass of water."
Khuyết điểm: "Missed my transfer in London because the plane took too long to unboard and I was unable to make it to the gates of my next flight in time, despite there being over an hour connection time. The flight came in slightly late and passports were re-inspected upon unboarding which wasted a lot of time, and Heathrow is a nightmare of an airport on a good day, which made it very difficult to get where I needed to go."
Khuyết điểm: "Flight was delayed. Took a long time to board."
Khuyết điểm: "They had problem with plane and had to change it. Then we havd the proper allowed carry on and they had no space.... short thrip of a little over an hour but the getting to leave was the worse...."
Khuyết điểm: "2 hours late"
Khuyết điểm: "Information,connection,airline staff,customer service, Ivan go on forever"
Khuyết điểm: "Politeness of the crew"
Ưu: "Everything was perfect"
Khuyết điểm: "They take you headphones half an hour before landing"
Ưu: "The crew was really lovely. They handled a socially challenged passenger with a lot more patience than she probably deserved."
Khuyết điểm: "I know it's probably not legal to throw passengers out of a moving plane, but I think the flight would have been a lot better without that disruptive lady making multiple scenes. I don't understand how people who behave that way are capable of travel in the first place"
Khuyết điểm: "Missed connection and this delayed by 20 hours to final destination."
Khuyết điểm: "The flight to Madrid from Porto left so late I missed my connecting flight to Bilbao and I so I took a bus to my destination."
Ưu: "On time"
Khuyết điểm: "Space"
Ưu: "Iberia is awesome, they are so nice and accomodating, I appreciate the time that they spent making me feel comfortable. The food was awesome!"
Khuyết điểm: "We we’re delayed 3 1/2 hours causing us to miss our flight to San Sebastian. That, in turn, caused us to miss our check in for our hotel that we had already paid for so we ended up spending $300 on nothing."
Ưu: "The crew on board seemed efficient and friendl for this short 2.5 hour flight."
Khuyết điểm: "No food, no drink, no entertainment were included with this fare. Thankfully we were so exhausted from the long haul flight immediate preceding this flight that we did not care. I'm not sure why but the gate staff was trying to get everyone to check their smaller bags including our backpacks. My husband gave in but I did not since not having them would be disaster during this trip. His backpack and many bags from other customers came about 15 minutes after the rest of the luggage so we were a little panicked. Thankfully all turned out fine."
Ưu: "I was not impressed with the servi"
Khuyết điểm: "Counter people needs to be trained to learn how to use relationship with costumers"
Ưu: "Saving grace: movie selection much better than expected. Food a bit better than expected (in the world of airline food). Crew capable & nice enough. We got to our destination on time, so at least there’s that."
Khuyết điểm: "Boarding @ JFK was a joke. That part of airport is currently under construction, so massive # of ppl & not enough room for everyone. Once on plane, all reasonably good until we reached altitude & settled in for the evening. At that point, for some reason the heat came on between rows 39 & 46 (we were in row 45) & was on all. night. long. on an overnight flight. Crew was baffled & didn’t know how to fix. I was melting & miserable — impossible to sleep. Cramped, basic economy seats. Awful experience."
Ưu: "The flight again was quick and easy."
Khuyết điểm: "However, I couldn’t get soda water (not available) or a cup of coffee in between the meals. Again, I was glad I bought water before getting in the plane."
Ưu: "Great check-in process. Friendly, helpful crew. Well-maintained aircraft."
Khuyết điểm: "Iberia charges for everything in in-flight service (even soft drinks)."
Ưu: "Easy boarding On time Very organized"
Khuyết điểm: "space between seats, too tight for my legs"
Ưu: "Got me where I needed to go, on time. Reasonably comfortable."
Ưu: "Crew are helpful"
Khuyết điểm: "The tight space especially in seated with a big lady and inconsiderate person in front of me"
Ưu: "Exit row seating has plenty of room"
Khuyết điểm: "The cabin temperature was unbelievably low, everyone was complaining about how cold it was, rubbing and blowing on our hands. The woman next to me was concerned about being made sick because of prolonged exposure to cold. Then they forced us to buy blankets for 25 euro. Unless I hear that this flight was unique I won’t ever fly level again no matter how discounted the airfare"
Ưu: "The flight was short"
Khuyết điểm: "They didn't even give out water on the flight. Not to happy with the service"
Khuyết điểm: "Slow service by the flight attendants; poorly stocked food options. perhaps it’s a European thing with budget airlines but to pay for water is unacceptable."
Khuyết điểm: "5 hours delay"
Ưu: "No vegetarian option available"
Khuyết điểm: "Puse un reclamo pues me cobraron 150€ por un perrito de soporte médico y no me han respondido al respecto."
Ưu: "The crew was not the worst crew."
Khuyết điểm: "Apart from the small, uncomfortable seats, the food was very gross, inedible if you're not starving, and I've been fortunate to travel a lot and I've never ever been on a flight that announces towards the end of travel to reread emergency cards, and that if evacuation is needed, to not grab your stuff (wtf?!). incredibly not comforting considering the plane was super shakey during the flight."
Khuyết điểm: "Delays delays delays!!! Terrible!! We were waiting 7 hours!! No compensation was offered!"
Ưu: "On my return flight to the United states, I got to fly with Iberia airlines. After flying my first segment with British airways, I wondered if the Spanish airline could keep up with BA's standards. Well, Iberia not only met the standards, but raised the bar! I am not sure if the fact that this was a day flight (unlike BA's red eye trip) or the fact that it took 2 more hours, but the crew served a full lunch, a snack AND a light meal, when with British i only received one full dinner and a morning snack."
Khuyết điểm: "I'm not sure if it's the European dryness, but though helpful, the flight crew did not looked friendly."
Ưu: "Very good food overall. Picking up utensils a little slow. Good coffee. Lavatories were accessible at all times. I was able to get aisle seat without a hassle. Good movie selection l. Movie quality itself was disappointing l."
Khuyết điểm: "We were on the plane for 2 hours before we were offered any drinks (soda, water, etc.) The seats were quite small ( I'm average sized.) and I often felt as if I were slipping off the seat. The aircraft was very warm with poor airflow."
Ưu: "Everything was great."
Khuyết điểm: "Boarding was a bit late."
Khuyết điểm: "No beverage service. Flight was delayed two hours."
Ưu: "Excellent pilot in challenging weather. His calf and reassuring demeanor was fantastic"
Khuyết điểm: "No food choices on a 4 hour dinner hour flight Antiquated entertainment system $5 for earphones?"
Khuyết điểm: "I got fever after I boarded the flight. After the lunch/dinner , probably 30 mins after it I asked for Hot water or some hot tea as I was feeling cold. Both the flight attendants told me the service is closed. If this is your hospitality, ba**s to you from next time."
Ưu: "The crew was fabulous! And the ride was on time and had plenty of entertainment."
Khuyết điểm: "My only complaint is that the seats were very tight in the economy class. We were packed like cattle. I know these were the "cheap" seats but for almost $1500 I would hope for a bit more comfort."
Ưu: "Guests were boarded quickly. Crew was friendly."
Khuyết điểm: "Food was tasteless and bland. Crew was not very attentive."
Khuyết điểm: "The fight from Chicago to London was a nightmare."